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Tag: food delivery

  • South Korea Fines Coupang Won300.8bn over Delivery App Rules

    South Korea Fines Coupang Won300.8bn over Delivery App Rules

    South Korea’s Fair Trade Commission hit Coupang with a provisional Won300.8bn ($222.8m) administrative fine for forcing restaurant merchants into parity agreements on its food delivery platform.

    The penalty lands alongside a provisional Won331.1bn fine on market leader Woowa Brothers, operator of Baedal Minjok, bringing combined regulatory penalties across the country’s two dominant food delivery services to Won631.9bn.

    Regulators found that Coupang abused its dominant market position by forcing restaurants to offer commercial terms equal to or better than those listed on rival platforms. The company monitored six operating areas, including menu pricing and operating hours, between July 2023 and January 2026. Restaurants that failed to comply lost their status as designated WOW Stores.

    The WOW Store Squeeze

    Losing that designation carried direct commercial consequences. Coupang had restricted delivery perks for paying WOW Membership subscribers exclusively to transactions completed at WOW Stores starting in April 2023.

    The commission reported that 57,907 merchants were stripped of their WOW Store status at least once for non-compliance. The pressure worked swiftly. The share of compliant WOW Stores surged from 13.49 per cent in July 2023 to 93.78 per cent by October 2025.

    Investigators concluded that these most-favoured-nation clauses breached the Monopoly Regulation and Fair Trade Act by stifling commission competition between delivery apps. Platforms could raise take rates without fearing that restaurants would offer lower prices elsewhere to steer diners toward cheaper channels.

    Commission Calculations Under Fire

    The regulator also took aim at how Coupang calculated platform fees. Under the Coupang Eats Merchant Pricing Policy, the service calculated order amounts using pre-discount retail prices. That formula forced food vendors to pay platform commissions on price cuts they funded out of their own pockets.

    The watchdog ordered Coupang to revise the fee calculation clause within 60 days of receiving the corrective order. Additional corrective remedies cover strict prohibition of parity demands, public notification, record deletion, regular compliance reporting, and mandatory staff education.

    The watchdog also ordered a re-examination into coercive transaction conduct allegations. Differing interpretations in the examiner’s report regarding principal and secondary products had constrained deliberations during the initial hearings.

    A Duopoly Under Regulatory Siege

    Coupang and Woowa Brothers control more than 90 per cent of South Korea’s food delivery sector. The regulator argued that both operators abused their bargaining power by imposing abnormal operational terms that squeezed vendor margins and elevated consumer dining costs.

    Woowa Brothers faced penalties for similar parity demands enforced between May 2024 and October 2025, alongside sanctions for deceptively advertising estimated delivery times and coercing vendors onto its proprietary delivery fleet. For restaurant brands and food operators, the crackdown provides immediate use to differentiate pricing strategies across digital storefronts without risking algorithmic demotion.

    The antitrust action reflects a broader campaign by Seoul against platform lock-in tactics. Coupang entered the delivery sector in May 2019, initially offsetting higher commission rates against faster fulfillment before deploying membership bundling to capture market share from Baemin.

    Legal Battles Loom

    The sanction arrives while Coupang remains locked in legal battles over domestic regulatory scrutiny. Earlier this year, the US-listed firm received a record Won624.68bn fine over a customer data leak, a ruling it continues to challenge in court.

    Coupang disputed the delivery findings immediately. The company maintained that its entry into delivery had injected competition into a market where an entrenched incumbent once held an 80 per cent share, asserting that its business practices aimed to lower consumer friction.

    Coupang Eats will carefully review the final ruling and fully present its position through appropriate legal procedures.

    The Fair Trade Commission will fix the final fine amounts before issuing its written decision, while Coupang prepares its courtroom challenge and faces the 60-day deadline to overhaul merchant discount fee calculations.

  • Domino’s China Adds 84 Outlets as Lower Ticket Sizes Drag on Same-Store Sales

    Domino’s China Adds 84 Outlets as Lower Ticket Sizes Drag on Same-Store Sales

    Domino’s Pizza master franchisee DPC Dash opened 84 net new stores across China in the third quarter of 2026, bringing its total footprint to 1,634 locations.

    The operator entered 12 new cities during the three-month period ending September 30, pushing its total market coverage to 87 cities across the mainland, Hong Kong and Macau. Over the first nine months of the year, the Hong Kong-listed group added 319 net outlets and entered 27 cities, effectively locking in its full-year expansion target of roughly 350 net additions through units already open, under construction or contracted.

    New city markets now house 726 restaurants, or 44 per cent of the total network, while mature initial markets account for the remaining 908 outlets. Rapid expansion into lower-tier cities has diluted overhead, yet it also exposes the group to consumers who are less familiar with Western fast food and far more price sensitive than diners in Beijing or Shanghai.

    Ticket Sizes Compress Comparable Revenue

    While customer footfall and order volumes increased, same-store sales growth remained negative during the quarter. Lower average transaction values compared with the third quarter of 2025 offset the gain in customer traffic.

    Average transaction prices did rise modestly from the second quarter of 2026 as third-party food delivery aggregators reined in platform subsidies. Even so, consumer spending per order across the Chinese dining sector remains lower than peak levels, forcing operators to rely on high volume to protect store margins.

    Delivery orders represented 30 per cent of total transaction volume in new city markets in the third quarter, rising from 25 per cent during the first half of the year. DPC Dash continues to rely on third-party aggregators such as Meituan and Ele.me to build brand awareness in newly entered cities, even as it directs recurring diners toward its proprietary channels.

    Price Wars Shift Fast-Food Economics

    For Western fast-food chains across China, the relentless race for footfall has rewritten unit economics. Competitors including Yum China’s Pizza Hut and regional burger chains have spent the past eighteen months discounting aggressively to defend market share against domestic quick-service rivals. DPC Dash has chosen to absorb lower per-ticket spending to secure volume, calculating that operational efficiency and faster kitchen turnaround can preserve store-level profitability until consumer sentiment rebounds.

    That strategy carries clear balance-sheet risks. If average spending fails to recover over the coming quarters, store paybacks in newly entered tier-three and tier-four cities will lengthen. Landlords in secondary shopping centres and street-level retail strips still welcome quick-service restaurant tenancies for their steady foot traffic, but rental concessions are tightening as mall operators face their own yield pressures.

    First-Party Ecosystem Cushions Margin Pressure

    To reduce reliance on aggregator commissions, the chain added 12.3 million loyalty members over the past year. Total membership reached 45.2 million by the end of September, up from 32.9 million a year earlier.

    Over the trailing twelve months, 19.9 million first-time customers placed orders across company-owned apps, mini-programs and aggregator channels. Building a direct digital channel allows the group to push promotions directly to active users without paying platform commission fees on every repeat order.

    Menu adjustments have focused heavily on value bundles and localised flavours. Recent rollouts included an RMB79 six-piece set featuring two nine-inch pizzas with sides and drinks, alongside seasonal items such as a Durian Roast Chicken Pizza, potato pizzas during the summer Major Heat period, and a Mid-Autumn Festival Salted Egg Yolk Chicken Pizza.

    Network Targets Near Completion

    The third-quarter buildout follows a continuous multi-year push that saw the company operate 1,462 stores across 72 cities at the end of March 2026. By June 30, the group had already lined up 89 per cent of its full-year store target, before securing the remaining pipeline by the end of the third quarter.

    DPC Dash needs to open approximately 31 net new stores in the fourth quarter to hit its stated goal of 350 net additions for 2026, with full-year financial filings scheduled for early 2027 set to reveal whether positive transaction counts can finally turn same-store revenue positive.

  • ShopeeFood Launches in the Philippines Across Metro Manila

    ShopeeFood Launches in the Philippines Across Metro Manila

    Shopee launched its food delivery service ShopeeFood in the Philippines on September 16. The country is now its fifth market in Southeast Asia.

    The service is starting in Metro Manila. It embeds restaurant ordering straight into the main Shopee app to reach millions of existing e-commerce shoppers.

    Integration inside the main platform

    Instead of releasing a standalone app, the company built food delivery directly into its primary interface. Users can browse menus, track couriers, and complete orders without leaving the core app. The feature links to the ShopeePay digital wallet. It also lets diners spend and earn Shopee Coins on meals.

    Early restaurant partners include McDonald’s, Pizza Hut, Domino’s, Taco Bell, Dairy Queen, Krispy Kreme, and Potato Corner. For now, the rollout covers only selected areas and user groups across the capital region.

    Challenging the delivery duopoly

    ShopeeFood enters an urban market long dominated by GrabFood and foodpanda. Housing food delivery inside a high-traffic retail app lowers customer acquisition costs. But moving meals demands tighter dispatch networks and faster rider fulfillment than parcel logistics.

    Restaurant operators gain immediate use on merchant commission fees with a third major delivery platform in play. The real test will be rider retention and delivery speeds during peak lunch and dinner hours, when rivals already run dense fleet networks.

    The regional playbook

    This Philippine debut mirrors the operational strategy Sea Limited used in Indonesia and Vietnam. In those markets, the parent firm tied food delivery to e-commerce to boost daily active users and drive transactions through its digital finance channels.

    Pilot testing began in early September ahead of the official September 16 release. The service will expand to more districts across Metro Manila in the coming weeks before determining rollouts outside the capital.

  • Rakuten Doubles Tokyo Autonomous Delivery Fleet to 10 Robots

    Rakuten Doubles Tokyo Autonomous Delivery Fleet to 10 Robots

    Rakuten Group has expanded its autonomous sidewalk delivery fleet in eastern Tokyo, targeting 24,000 households across the Harumi, Tsukishima, and Kachidoki districts. The Japanese group is doubling its deployment of US-built Avride delivery robots to 10 units after launching the commercial run in November 2024.

    The service connects more than 90 drop-off points to local merchants, including Starbucks, FamilyMart, Yoshinoya, and Supermarket Bunkado. Each cart carries one order per trip inside a 54-liter cargo hold, twice the volume of earlier testing units. They run for up to 12 hours on a 3.5-hour charge, navigating at speeds capped by Japanese law at 6 kilometers per hour.

    Sidewalk Hardware and Route Rules

    Avride builds the hardware with light detection and ranging sensors alongside ultrasonic arrays, allowing navigation at night and in rainfall up to 20 millimeters per hour. Operations pause during heavier storms, snow, or high winds. Japanese transport regulations require off-site human overseers to monitor the machines remotely, though operators do not need to walk alongside them on the pavement.

    Integrating different property access points and door locks remains the main operational hurdle for sidewalk robotics in dense Asian cities. Rakuten uses custom unlocking instructions tailored to individual apartment complexes to let buyers retrieve parcels from the cargo bay.

    Expanding Beyond Food Orders

    Japan’s food delivery sector reached 800 billion yen ($5.41 billion) in 2024, but acute courier shortages and tightening overtime limits on drivers are forcing platform operators to automate ground transport. While automated carts still handle a sliver of Rakuten’s total volume, the group is setting up the software routing engine to support mixed fleets across commercial hubs.

    Rakuten plans to test the 10-robot fleet on business-to-business shipments and prescription pharmaceuticals once domestic retail operations stabilize across the initial three Tokyo neighborhoods.

  • South Korea Retail Sales Rose 6.4% in July on Summer Spending

    South Korea Retail Sales Rose 6.4% in July on Summer Spending

    South Korea’s major retailers increased combined sales by 6.4 percent year-on-year in July. Demand for vacation gear, imported fashion, and food delivery services drove the rise.

    Internet platforms handled the bulk of that growth. They captured 60.8 percent of total retail revenue during the month, according to data from the Ministry of Trade, Industry and Energy.

    Department Stores and Convenience Chains Expand

    Brick-and-mortar turnover climbed 3.2 percent from a year earlier. Both department stores and convenience chains extended their unbroken run of year-on-year growth to 13 consecutive months.

    Department stores posted the sharpest gains offline, with sales jumping 17.9 percent. Demand rose across every major category. Imported apparel, summer travel gear, and cooling appliances led the expansion.

    Convenience stores generated a 1.1 percent sales increase over the same period. Foot traffic slipped. Higher spending per transaction kept overall takings positive.

    Online Channels Take Larger Revenue Share

    Digital platforms posted an 8.5 percent revenue increase compared with July last year. Food delivery orders, packaged groceries, and home appliances recorded the fastest category gains across web storefronts.

    Consumer habits in the country continue to split. Digital channels dominate everyday replenishment, while physical stores rely on experiential shopping and premium apparel to draw spending.

    Trade ministry officials will publish the August retail index next month. That report will show whether back-to-school shopping and late-summer promotions sustained the sales momentum.

  • Swiggy’s Losses Double Amid Marketing Surge And Delivery Challenges

    Swiggy’s Losses Double Amid Marketing Surge And Delivery Challenges

    Swiggy, one of India’s leading online food delivery platforms, has reported a near-doubling of its quarterly loss compared to the same period last year. This increase in losses is attributed to a significant rise in marketing expenditures aimed at securing a larger customer base in an intensely competitive market.

    Growth Strategies and Challenges

    In its decade-long presence in the market, Swiggy has maintained its position among the top contenders in the food delivery industry through continuous investments in marketing, platform enhancements, and customer loyalty programs. The company is also directing funds into its rapid retail division, Instamart, as part of efforts to expand its network of stores, fortify logistics, and provide enticing discounts.

    However, the company’s operations have been affected by issues relating to a shortage of delivery partners, a situation exacerbated by unanticipated monsoon rains in India. Concurrently, the need for sustained, high levels of marketing investments has been necessitated by persistent competition.

    The competition is not just limited to the food delivery sector. The rapid retail sector in India is becoming increasingly crowded, with competitors such as the Tata-backed BigBasket and Amazon vying for market share. Furthermore, Swiggy faces additional competition in the food delivery space from the ride-hailing platform, Rapido, where Swiggy holds a 12 per cent stake.

    Financial Performance

    Despite these challenges, Swiggy’s total revenue for the quarter ending June 30 increased by 54 per cent, amounting to 49.61 billion rupees (US$566.2 million). However, consolidated expenses also saw a significant jump, up by around 60 per cent to 62.44 billion rupees, with sales promotions more than doubling. Consequently, the company’s consolidated net loss for the quarter rose to 11.97 billion rupees, a significant increase from the 6.11 billion rupees loss reported in the same period last year.

    Expansion and Order Value

    Despite these financial setbacks, Swiggy continued to expand its geographical reach, adding three new cities to its network to stand at a total of 127. The company also added 41 stores and increased the size of existing ones. The gross order value from its food delivery segment climbed by approximately 19 per cent to 80.86 billion rupees in the June quarter. Meanwhile, Instamart’s gross order value saw a massive surge of nearly 108 per cent, reaching 56.55 billion rupees.

    Questions & Answers

    What factors contributed to Swiggy’s increased quarterly losses?
    Increased marketing spend to attract customers in a fiercely competitive market, along with the expansion of its quick-commerce arm, Instamart, significantly contributed to Swiggy’s increased losses.

    What challenges did the company face recently?
    Swiggy experienced a shortage of delivery partners due to earlier than anticipated monsoons in India. Additionally, the company faced stiff competition, necessitating high marketing investments.

    Did Swiggy see any growth despite these challenges?
    Yes, Swiggy reported a 54 per cent surge in total revenue for the quarter ending June 30. The company also expanded its services to three new cities, added 41 stores, and saw a substantial rise in gross order value from both its food delivery segment and Instamart.

  • China’s Food Delivery Wars: Alibaba and Rivals Feel the Profit Pinch

    China’s Food Delivery Wars: Alibaba and Rivals Feel the Profit Pinch

    In the midst of a fierce food delivery war, China’s major players—Alibaba Group, Meituan, and JD.com—are locked in a high-stakes competition to capture consumer spending in the world’s largest economy. The stakes have just risen as JD.com recently amplified the battle, reporting an explosive surge in both orders and new users, propelled by substantial subsidies.

    This past weekend, excitement reached new levels. Many consumers reported delightful surprises in their deliveries—free bubble tea and coffee were offered to users over consecutive weekends, contributing to an enthusiastic uptick in orders. This unexpected beverage boon has not only sparked consumer enthusiasm but also sent shares of Hong Kong-listed bubble tea brands soaring to new heights, making investors perk up faster than a barista brewing their morning espresso.

    As these platforms race to dominate the market, the question remains: what will be the next thrilling tactic in a game that seems to be brewing stronger every day?

    Questions & Answers

    What are the three main platforms involved in China’s food delivery war?
    The primary competitors are Alibaba Group, Meituan, and JD.com, each striving to capture consumer spending in China.

    What recent event contributed to a spike in user engagement for these platforms?
    Over two recent weekends, users received free bubble tea and coffee with their deliveries, which significantly boosted both orders and user registrations.

    How have investors reacted to the rise in coffee and bubble tea giveaways?
    Investors took notice, as shares of Hong Kong-listed bubble tea brands experienced a sharp increase, reflecting the excitement generated by these promotions.

  • Alibaba Unites Food Delivery and Travel Divisions to Propel ‘Instant Retail’ Initiative Forward

    Alibaba Unites Food Delivery and Travel Divisions to Propel ‘Instant Retail’ Initiative Forward

    In a significant shift within its operational strategy, Alibaba Group has announced plans to merge its food delivery service Ele.me and online travel platform Fliggy into its China e-commerce business segment. This development, revealed by CEO Eddie Wu in an internal letter to employees on Monday, reflects a rollback of the company’s previously ambitious restructuring initiatives, signaling a keen focus on enhancing the efficiency of order fulfillment.

    A Strategic Upgrade in Focus

    “This marks a strategic upgrade as we transition from an e-commerce platform to a broader consumer platform,” Wu articulated, as reported by Nikkei Asia. This pivot is aligned with the e-commerce giant’s commitment to streamline operations and adapt to rapidly changing market dynamics. The integration of Ele.me and Fliggy into the core e-commerce unit is expected to foster a more cohesive approach to consumer services, tapping into the growing demand for integrated shopping experiences among Chinese consumers.

    Wu’s announcement comes as Alibaba navigates a competitive landscape marked by shifting consumer behaviors and economic uncertainties. The decision to streamline operations comes not just as an internal strategy, but as a necessary move to remain agile in a sector that demands quick adaptations and seamless customer service.

    The Bigger Picture of Consumer Demand

    As the company looks to redefine its role in the marketplace, the consolidation of these platforms underscores Alibaba’s recognition of the evolving consumer landscape. In recent years, the appetite for quick delivery and comprehensive service options has surged, making it essential for the e-commerce behemoth to integrate more responsive solutions into its repertoire.

    In a retail universe where customer expectations are as high as a skyscraper and competition often feels like a sprint, Alibaba is positioning itself to not just keep pace, but to set the tempo.

    Questions & Answers

    What prompted Alibaba to merge Ele.me and Fliggy?
    The decision stems from a strategic shift aimed at enhancing efficiency and better responding to the changing dynamics of consumer demand in the e-commerce market.

    How does this merger align with Alibaba’s broader goals?
    This merger reflects Alibaba’s transition from a traditional e-commerce platform to a more comprehensive consumer service provider, reinforcing its commitment to seamless customer experiences.

    What impact could this merger have on consumers?
    Consumers can expect a more integrated service offering from Alibaba, with improved order fulfillment and a potentially wider range of services available at their fingertips.

  • Vietnamese delivery app on the brink of turning profitable

    Vietnamese delivery app on the brink of turning profitable

    Delivery startup Loship is confident it will make profits this year, something most of its competitors have yet to achieve.

    Nguyen Hoang Trung, CEO of one of only two delivery startups in Vietnam said that Loship suffers “very little” loss.

    Last year its revenues increased by 500% thanks to business optimization with 250,000 locations and more than five million customers.

    It expects to turn profitable this year.

    Losing money is the norm in the food delivery and ride-hailing industry.

    As of 2021, Grab Vietnam had chalked up cumulative losses of VND4.365 trillion (US$186 million). Gojek is also VND4 trillion in the red.

    Both incur huge selling expenses running ino trillions of dong.

    Trung said all other apps are also affected by Regarding the increase in gasoline price, this but “honestly not too much”. When the Russia-Ukraine war took place, it was a nightmare in the beginning. But so far, the gas price has not changed too much and it’s even cheaper than at the beginning of the crisis. It shows that gas price will continue to increase and then decrease. In the short term, this affects the income of shippers, but not in the long term.

    He said gasoline price increases have a knock-on effect on all prices, including restaurants’. But when they go down, other prices do not follow suit and remain high, and this causes people to gradually stop ordering food, which affects shippers, he said.

    Over time many shippers decide to stop working for apps, as is happening in places like China, Europe, the U.S., and India.

    In 2021 and 2022 Loship spent a lot of money on acquiring new customers, and so marketing costs accounted for over 60% of its expenses. This led to some differences of Loship from others in the market that weren’t “properly recognized” by the customers. One of these differences is that Loship offers free delivery within a certain distance.

    Trung and his team wondered if Loship would be any different from its competitors if they continued to do this. Existing users are still Loship users but they can also be using other apps. Realizing the problem, Loship began to cut its promotions, reducing costs.

    Trung explained: “No matter how big you are, there is always a limit. Money doesn’t fall from the sky.

    “Each company has a long-term strategy for the amount of money it has. The better their strategy, the more money in in their account. Then, even during difficult times they can afford to be generous to their customers.”

    To achieve the goal of breaking even this year Loship is prioritizing cash flows. Last year the company cut 50% of its payroll. Besides, from the second quarter all marketing activities essential ones were frozen.

    Trung thinks the reason Loship is approaching breakeven is that it has found the balance between customers, shippers and restaurant partners, something he admitted was not easy to achieve. Any increase in price could drive customers into the arms of another platform, and any cut in payments to shippers could cause them to take out their frustration on customers, he pointed out.

    In the next three years food delivery and supermarkets would still be the markets that have great competition. Apps would also offer additional services like their own e-wallets to increase convenience for users, he said.

    But he made it clear Loship has no intention of entering the fintech industry since that would require a big investment. Instead, they want to exploit the number of restaurant partners for raw materials supply.

    A recent report by iPOS, a platform that provides sales, operations, and human resource solutions for more than 100,000 restaurants and coffee shops, shows that the food delivery market in Vietnam grew three-fold since the Covid outbreak to VND29.9 trillion last year.

    More than 12 million people ordered food delivery through online platforms, with the number growing annually at 17.5%.

    But the market is dominated by foreign enterprises with 58% of consumers choosing to order on ShopeeFood. It was followed by GrabFood, Baemin and Gojek.

    The only two homegrown players in the market, Loship and beFood, accounted for around 7%. The market still has a lot of room for competition when most of the big applications on the market recorded a reduction in percentage of users.

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  • Singapore-based food-ordering platform Gobble ceases operations

    Singapore-based food-ordering platform Gobble ceases operations

    Social media-based food-ordering platform Gobble has shut down in Singapore after more than 18 months of operations.

    The company’s founders announced the closure on their LinkedIn page. One of them, Ashwin Purushottam, cited the company’s inability to raise additional funding to fuel its growth as the main cause of the company’s failure.

    “Running a group-buying marketplace in a space such as food ordering, which has seen an onslaught of disappointing IPOs, set an unfortunate precedent for our next fundraise,” said Purushottam.

    The platform reached US$350,000 in annual gross merchandise value with revenue surging by 47 per cent month-on-month. However, despite the high volume of sales, the profit margins were too low for the company to continue running.

    “As we continue to grow and develop Gobble, we realised that relying solely on a B2C model wasn’t sustainable for us,” said fellow co-founder Domenico Tan. “We failed to show a quick enough path to positive cash flow. With our current funding, we knew we would not be able to generate enough revenue just from Singapore to raise our Series A.”

    The food pick-up app for discount group orders was founded by the two entrepreneurs in 2021. The company subsequently bagged $1.3 million in a seed round led by Beenext and Flash Ventures.

    According to a report released by Grab and Euromonitor International, the Southeast Asian online food delivery gross merchandise value is estimated to grow from US$9 billion in 2020 to $28 billion in 2025.

  • Airasia halts food delivery service in Singapore

    Airasia halts food delivery service in Singapore

    Airasia’s food delivery ambitions seem to have halted in Singapore. The brand’s web-based platform informed users that addresses within Singapore were outside its coverage area. This was the case for 12 consecutive days from 20 December 2022 to 31 December 2022.

    Airasia’s food app was launched in Singapore in February 2021. As part of the launch in the Singapore market, airasia food was on the hunt for F&B operators to sign up as merchants, offering a special sign-on rate as low as 8% for the month of March.

    Compared to other food delivery platforms, such as FoodPanda, Deliveroo and GrabFood, airasia’s food delivery service initially charged eateries a lower commission rate of 15% without any hidden fees or charges to the F&B operators. This allows for eateries to keep their profits favorable.

    When the app initially launched in Singapore, an airasia spokesperson said, “Our strength in technology and logistics infrastructure, plus deep insights to our customers’ preferences will allow us to remain the preferred choice for Singapore customers. We are not distracted by competitive forces and will continue to stay focused on bettering our delivery speed to under 30 minutes, product and service offerings.”

    The food delivery service was part of airasia foray into digital services and superapp ambitions. In November 2022, airasia’s parent company, Capital A enhanced the brand’s Super App by introducing airasia chat, games and the newly launched airasia gifts – allowing the community of airasia members to connect, play and share.

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  • Thai food delivery app Lineman Wongnai bags $265 million

    Thai food delivery app Lineman Wongnai bags $265 million

    hai food delivery app Lineman Wongnai on Monday said it has raised US$265 million from Singapore’s GIC, PTT Oil and Retail Business, Taiwan Mobile, and other investors.

    The startup said the investment round puts the company’s value at over US$1 billion, making it a ‘unicorn’ firm.

    The announcement comes as competition heats up among food delivery apps in Thailand, including the homegrown Robinhood, which is backed by Thai lender Siam Commercial Bank Pcl, and AirAsia Superapp.

    The capital injection will help Lineman grow from “a local Thai start-up to a regional tech platform,” said chief financial officer, In Young Chung.

    He added the company plans to have an initial public offer (IPO) but did not provide a timeframe.

    The company was formed last year after Lineman and restaurant aggregator Wongnai formed a joint venture and raised US$110 million from BRV Capital.

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  • Uber Launches Robot Food Delivery In California

    Uber Launches Robot Food Delivery In California

    Uber Technologies on Monday said it launched pilot food delivery services with autonomous vehicles in two California cities, and said it was adding electric vehicle charging stations into its global driver app.

    The announcements are part of Uber’s annual product event where the ride-hail and food delivery company showcases the latest updates to its app.

    Uber announced one food delivery service using autonomous cars, and a separate pilot using sidewalk robots. Both services are available to Uber Eats users in Santa Monica and West Hollywood in California, and consumers will have the ability to opt out of the programs.

    The autonomous car pilot is in collaboration with Motional, the self-driving joint venture of Hyundai Motor Co and Aptiv PLC, and was initially announced in December. It launched on Monday, Uber and Motional said.

    Uber said the sidewalk robots are provided by Serve Robotics, a spin-off of delivery company Postmates, which Uber acquired in 2020.

    The vehicles in both services are actively monitored by human operators, Uber said, adding that “it will be some time before this technology is operated at scale.”

    Self-driving companies have repeatedly pushed out timelines to provide truly driverless trips at scale, with only a few limited fully autonomous programs available across the U.S.

    Uber on Monday also said it was launching a map of electric vehicle charging stations in its driver app in the U.S. this summer, and later worldwide, in an effort to promote drivers switching to a battery-powered vehicle.

    Uber, which aims to have only electric vehicles on its platform in the United States, Canada and Europe by 2030, said charging was one of drivers’ biggest obstacles to switching to EVs.

    The company also said it was launching an option this summer to rent party and coach buses, and passenger vans through its U.S. app in collaboration with rental service US Coachways.

  • Zomato boosts Blinkit delivery stake for US$568 million

    Zomato boosts Blinkit delivery stake for US$568 million

    The top brass of food delivery app Zomato are set to come together on the 17th of June to pen to paper and make the acquisition of Indian based start-up company Blinkit officially complete.

    The deal is set to be of a stock exchange type at a ratio of 1:10 where Blinkit will get a share for every 10 shares Zomato gets from Blinkit. Initially, the value of Blinkit was set at around $ 700 million USD but with this type of deal, that value set to have gone down to an extent.

    Blinkit is a company that Zomato has been eyeing for a while now as they are a business that focuses on instant deliveries. The company was founded almost a decade ago back in 2013 and its head office is situated in Gurgaon, Haryana. Blinkit is a mobile application that can be downloaded on the play store where its users can order groceries, and other items and essentials through the app from the comfort of their own home. The company even guarantees a 10 minutes delivery time.

    A 10-minute delivery time has become the new fad in the delivery business in the country with both Blinkit and Zepto basing their entire business model and marketing strategy on this feature. Zomato has also been piloting their 10-minute delivery feature called Zomato Instant but their Delhi based pilot was not a success. Naturally, delivering food within 10 minutes is much harder than groceries which is why the acquisition of Blinkit is going to be a major boost for them as it will give them crucial help in breaking the 10 minutes barrier which they have been struggling to over the past few months.

    Zomato is one of the most popular food delivery apps in India along with Swiggy and the duo have been battling to be most popular food delivery apps for years now. Swiggy however diversified their features and opened their ‘Instamart’ where they sell fruits, vegetables and groceries while Zomato stuck with just partnering up with restaurants and delivering food. But now, Zomato has also dipped their feet into the grocery delivering business with this new acquisition and it will be interesting to see how it will play out.

    It seems like this deal will be helping all parties involved as Zomato can improve their 10-minute delivery service with the help of Blinkit’s logistics while Blinkit can increase their operations with the help of Zomato.

  • Uber Eats leaving Hong Kong at the end of 2021

    Uber Eats leaving Hong Kong at the end of 2021

    Food delivery giant Uber Eats revealed on Tuesday it would wind down its Hong Kong operations by year’s end after seeing slower-than-expected growth.

    “Uber Eats has unfortunately not grown as expected in Hong Kong,” the company said in response to a Post inquiry. “This decision has been made independent of the global pandemic, and is in line with our broader strategy on Uber Eats.”

    One of the city’s three main food delivery platforms – along with Deliveroo and Foodpanda – Uber Eats launched in Hong Kong in October 2016 and has seen a sharp rise in orders throughout the coronavirus pandemic over the past two years.

    “After five years of partnering with restaurants and delivery people in Hong Kong, we have made the difficult decision to discontinue Uber Eats in Hong Kong on December 31, 2021,” the company said earlier in the day.

    Uber Eats said its priority was now to support its employees, restaurant partners, delivery people, and customers as it moved towards shutting down, but added it was “more committed than ever” to growing its ride-hailing services in the city.

    “We will keep investing and serve more riders and drivers in coming years by bringing the very best technology to Hong Kong,” the company, which operates in a legal grey area in the city, said.

    The spokesman said the company would continue providing support to customers and partners until the end of January.

    Uber Eats employs 5,000 delivery workers, some of whom signed up after losing their jobs amid the pandemic, and its service covers 16 of the city’s 18 districts.

    In July, Uber Eats launched a campaign in support of the small and medium-sized restaurants that use its platform, snagging celebrity endorsements from singers Alfred Hui and Joyce Cheng.

    In recent months, with almost no local transmission of the coronavirus, Hong Kong’s restaurant industry, along with other businesses such as hotels, have seen signs of recovery, and bookings are healthy for the year-end holiday season.

    Although social-distancing restrictions limiting the number of people permitted at venues such as bars and restaurants remain in place, about a third of the city’s 16,000 restaurants can now seat up to six per table, as long as diners have received at least one dose of a vaccine and use the government’s “Leave Home Safe” risk-exposure app.

    The latest data from SevenRooms, a booking platform used at more than 350 of Hong Kong’s high-end restaurants, showed people were dining out and spending more this year when compared with two years ago, before the pandemic hit.

    Earlier this month, Foodpanda couriers, upset with a cut to their delivery fees and other issues, went on strike for two days.

    The strike ended after the company agreed to make changes to its mobile app and fee calculation system as well as look into other demands

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