Retail News CRM

Tag: garuda

  • Garuda Indonesia and Singapore Airlines receive regulatory approval for commercial joint venture

    Garuda Indonesia and Singapore Airlines receive regulatory approval for commercial joint venture

    Garuda Indonesia and Singapore Airlines (SIA) received the Competition and Consumer Commission of Singapore’s (CCCS) approval of their commercial joint venture agreement.

    With this approval, the airlines will be able to deepen their strategic partnership on a wider range of commercial activities that will bring greater benefits to both airlines, as well as Indonesia and Singapore. These potentially include operating joint revenue sharing flights between the two countries, coordinating flight schedules to offer travellers more options and seamless connectivity between Singapore and Indonesia and beyond, and exploring joint sales and marketing initiatives that provide greater value to both airlines’ customers.

    Since Garuda Indonesia and Singapore Airlines signed an agreement to deepen their partnership in May 2023, the carriers have been working on initiatives including giving GarudaMiles and KrisFlyer members the option to earn and redeem miles on codeshare routes. They have also embarked on joint marketing initiatives to promote tourism activities.

    The airlines today codeshare on a wide range of flights, including between Singapore and Indonesian cities of Bali, Jakarta, Medan, and Surabaya, as well as on long-haul routes between Singapore and Johannesburg, London (Heathrow), and Mumbai.

    Mr Irfan Setiaputra, President and Chief Executive Officer, Garuda Indonesia, said, “We are very pleased to receive this approval, as it marks significant progress towards our commitment to enhance service quality as well as broaden both Garuda Indonesia and Singapore Airlines’ networks through a deepening partnership.

    The joint venture initiative that we are preparing today has been one of the strategies to ensure extensive value creation for our loyal customers. Having regulatory approval as the first step in a commercial agreement will provide more opportunities for developing well-executed strategic ideas.

    “Moreover, we hope that this joint venture agreement can provide seamless services for passengers with more flight schedule options and ease in earning and redeeming mileage. Also, this collaboration may deliver concrete action to contribute to boosting Indonesian tourism activities, which will support the post-pandemic economic recovery progress,” Mr Irfan explained.

    Mr Goh Choon Phong, Chief Executive Officer, Singapore Airlines, said, “The robust strategic partnership between Garuda Indonesia and Singapore Airlines has enabled us to broaden our codeshare services over the last few years, offering our customers more choices on flights. With the CCCS’s approval, we are poised to deepen our collaboration across a wider scope of commercial activities.

    Along with the ongoing work to strengthen the links between our frequent flyer membership programmes, this will provide our customers with even more options and enhanced value. This partnership underscores both airlines’ commitment to improving connectivity between Indonesia and Singapore and beyond, boosting both business and leisure travel, and contributing to economic growth.”

  • Garuda Indonesia and Singapore Airlines strengthen commercial partnership

    Garuda Indonesia and Singapore Airlines strengthen commercial partnership

    Garuda Indonesia (GA) and Singapore Airlines (SIA) today committed to deepen their commercial partnership, with the aim of offering reciprocal benefits for their frequent flyer programme members, and to explore revenue sharing arrangements for flights between Indonesia and Singapore, subject to regulatory approvals.

    The frequent flyer programme agreement was inked by Garuda Indonesia Chief Executive Officer (CEO) Mr Irfan Setiaputra and SIA CEO Mr Goh Choon Phong in Jakarta today, while the joint venture revenue share agreement was signed by Garuda Indonesia Director of Service and Commercial Mr Ade R. Susardi and SIA Chief Commercial Officer Mr Lee Lik Hsin.

    When launched, the frequent flyer partnership will allow GarudaMiles and KrisFlyer members to earn and redeem miles on codeshare flights operated by both airlines. The revenue sharing agreement, when implemented, will support joint capacity growth, marking a significant step in the plans for a proposed commercial joint venture arrangement that covers Garuda Indonesia and Singapore Airlines flights between Singapore and Indonesia.

    Both carriers are continuing with joint marketing activities to promote tourism. This potentially includes joint activities to promote tourist traffic to Indonesia, including familiarisation trips for travel trade and media.

    Singapore Airlines and Garuda Indonesia have a strong codeshare partnership that has expanded in recent months. Today, Garuda Indonesia codeshares on Singapore Airlines flights between Singapore and the Indonesian cities of Bali, Jakarta, Medan, and Surabaya, as well as long-haul routes between Singapore and Johannesburg, London (Heathrow), and Mumbai. SIA codeshares on Garuda Indonesia flights between Singapore and Bali, Jakarta, and Surabaya.

    Mr Irfan Setiaputra, President and CEO of Garuda Indonesia, said that this partnership is part of Garuda Indonesia’s efforts to improve the Company’s performance through a strategic commercial partnership, especially in providing added value to customers. “Having the same mission in optimising the potential of the aviation business ecosystem in South East Asia after the pandemic, this initiative is certainly an important manifestation of both airlines’ commitment to continue strengthening our well-established cooperation,” Mr Irfan explained.

    He added: “This partnership is a special moment for us, which also marks the 58 years of Garuda Indonesia’s journey in connecting Indonesia and Singapore. In the future, we hope that this partnership will continue to enhance social, cultural, and tourism relations between Indonesia and Singapore whilst offering seamless access for customers to enjoy various destinations served by both airlines.”

    “We hope that the expansion of this partnership will bring added value for Singapore and Indonesia, which are served by both airlines. Furthermore, this collaboration is also expected to not only provide added value for both airlines’ customers, especially through the ease of earning and redeeming miles for tickets and other exclusive benefits, but the hope is that it will strengthen Garuda Indonesia’s support for national tourism by providing more access to points in Indonesia for foreign tourists who will visit Indonesia via Singapore in the future,” Mr Irfan said.

    Mr Goh Choon Phong, Chief Executive Officer, Singapore Airlines, said: “Our win-win partnership with Garuda Indonesia will improve the connectivity between Indonesia and Singapore for our customers. This will help to meet the increasing demand for air travel between the two countries and beyond, as well as facilitate the growth of tourism and economic activities. Furthermore, by deepening the synergies between our frequent flyer programmes, we can enhance the benefits for our loyal customers, offering them more opportunities to earn and redeem miles when travelling with both airlines.”

    Lees ook:

    Lees ook:

    Lees ook:

  • Garuda Indonesia is the Most Punctual Airline in the World

    Garuda Indonesia is the Most Punctual Airline in the World

    OAG, the world’s leading provider of travel data and insight, has released the results of its annual Punctuality League 2020, the industry’s most comprehensive ranking of on-time performance (OTP) for the world’s largest airlines and airports. Asia-Pacific airlines dominated the global rankings with nine out of the top 20 most punctual airlines in the world: Garuda Indonesia (1), Skymark Airlines (3), All Nippon Airways (7), Jetstar Asia (8), Singapore Airlines (9), Thai AirAsia (10), Japan Airlines (15), Qantas Airways (18) and Indonesia AirAsia (20).

    Garuda Indonesia takes the top spot globally and regionally with an impressive OTP of 95.01%. Skymark Airlines (OTP 90.12%) ranks in the top three for both the Global Airline and Low-Cost Carrier (LCC) categories. The region’s LCCs performed exceptionally well, with nine carriers ranking in the top 20 for that respective category, including Skymark Airlines (1), Jetstar Asia (2), and Thai AirAsia (3). Solaseed, Jetstar Asia, Thai AirAsia and Indonesia AirAsia all improved their OTPs among ASPAC carriers this year.

    Japanese airport Osaka Itami (ITM) finished as the most punctual Large Airport for a second consecutive year with an OTP of 88.03%. Tokyo Haneda (HND) ranked second in the Mega Airport category with an OTP of 86.60% behind Moscow Sheremetyevo (SVO; OTP 86.87%). Singapore Changi (SIN; OTP 84.03%), Kuala Lumpur (KUL; OTP 75.04%) and Seoul Incheon (ICN; OTP 74.95%) all improved their OTP in the Mega Airport category.

    “Asia Pacific carriers and airports continued to demonstrate exceptional OTP this year, with many LCCs and legacy carriers improving year-over-year performance. The leading performance of Garuda Indonesia, Skymark Airlines, Osaka Itami and Tokyo Haneda on the global stage is commendable,” said Mayur (Mac) Patel, Head of JAPAC for OAG.

    Lees ook:

    Lees ook:

  • AirAsia Indonesia Under Pressure From Its Airspace Rivals

    AirAsia Indonesia Under Pressure From Its Airspace Rivals

    Low-cost airline AirAsia appears to be facing increasing pressure from its Indonesian rivals Garuda Indonesia and Lion Air. Skift reporting recently claimed that Indonesia’s largest airline, Lion Air, and Garuda Indonesia had allegedly prevented Indonesia’s largest online travel agencies from listing AirAsia’s cheap Indonesian flights. The two sites were Traveloka and Tiket.com. AirAsia responded by removing its flight listings from Traveloka’s website.

    AirAsia Indonesia President Dendy Kurniawan said:

    We observed through social media messages how customers who enquired about the unavailability of AirAsia flights were recommended by Traveloka to book with other airlines instead.

    Subsequently, AirAsia  met with both Traveloka and Tiket.com but didn’t return comment on the meetings. Skift says an internal source claimed that AirAsia discovered that both travel agencies are under pressure from Lion Air and Garuda to drop AirAsia’s Indonesian routes. And, that the agencies risk losing the flights from the two rivals. A Garuda spokesperson denied the claims.

    High Operating Costs Could be Fuelling the Fight

    Speculation points to AirAsia’s rivals hoping to increase fares to combat high fuel costs. But, AirAsia’s lower prices could prevent them from doing so successfully. Industry experts say the airlines rely on online travel agencies, rather than direct bookings, for custom.

    Domestic flight prices in Indonesia have risen by between 40% and 120%, according to Skift and data from the Indonesia National Air Carrier Association. Skift also says that AirAsia flights don’t seem to be appearing on other websites, and Tiket.com. AirAsia remains committed to its low-price promise and encourages customers to book directly.

    Data from Wonderful Indonesia shows AirAsia carried the most passengers in Indonesia in 2017, at 3.8 million. And, AirAsia carried the most foreign tourists into Indonesia in 2017, at 2.9 million.

    A Political Issue?

    The rising cost of airfare is a campaign issue in Indonesia’s upcoming April general election. One Mile at a Time reported in February that state-owned Garuda was cutting domestic flight prices by 20% at the request of Indonesian Democratic president Joko Widodo. Garuda Indonesia’s CEO said at the time:

    This is in line with the aspirations of Indonesians, a number of national industry associations, and the (wishes of) the president of Indonesia, who wants a reduction in flight prices to support economic growth, especially in the tourism sector.

    In addition, Garuda Indonesia has reported losses over recent years. Political pressure is added to state-owned Garuda to turn a profit and remain competitive.

    AirAsia issued a statement in March reaffirming its low prices, adding that prices include 15kg free baggage and the passenger service charge for domestic Indonesian travelers. AirAsia Group’s head of communications, Audrey Progastama Petriny, says:

    While our withdrawal from Traveloka has not significantly impacted our sales, it does affect the traveling public as there are now fewer options to choose from on the online travel agency.

    Also, Traveloka called the withdrawal of AirAsia flights a “setback” for its value proposition to provide the widest range of offerings.

    To date, the figures point to AirAsia’s low-price strategy allowing it to dominate the market in Indonesia. And so far, the pressure from its Indonesian airspace rivals doesn’t appear to be impacting sales. Savvy consumers could be increasingly booking directly. AirAsia says its website is seeing a 50-60 percent increase in traffic.

    That said, just days ago Indonesia raised its price floor on over 1,000 domestic flights from 30% to 35%.  This in a direct move to protect Indonesia’s national airlines from rising fuel and operating costs.

  • Garuda Indonesia Cancels 49 Boeing 737 MAX Orders

    Garuda Indonesia Cancels 49 Boeing 737 MAX Orders

    Breaking news coming from Jakarta that Garuda Indonesia has canceled their order for 49 Boeing 737 MAX placed a few years ago. This comes after two disastrous 737 MAX crashes and a worldwide grounding of the aircraft for safety reasons. Garuda operates over 70 737NG aircraft. As such, the 737 MAX was a natural addition to the fleet and part of the 737NG replacement plan. At face value, Garuda’s order was worth $4.9 billion.

    Garuda made the following comments upon ordering the 737 MAX:

    The Cancellation

    Garuda Indonesia’s President Director, Gusti Ngurah Askhara Danadiputra, announced the cancellation on Thursday, March 21st. In his comments, he specifically stated that the 737 MAX 8 suffered from bad publicity that spooked travelers from choosing the 737 MAX 8. Specifically, Garuda Indonesia believes there is no longer passenger confidence in the aircraft, so they are cancelling their order.

    This isn’t a major issue for Garuda Indonesia since they only have one 737 MAX 8. Depending on how long the groundings of MAX aircraft last, Garuda could find a new buyer or lessor for that specific aircraft. They could also sell it back to Boeing as part of a deal. Garuda Indonesia is already an Airbus customer. They operate both the A330-200 and 300 widebodies. In addition, Garuda Indonesia has 14 A330-900s on order.

    Cancelling the 737 MAX leaves Garuda with few options for sourcing a narrowbody replacement for their 737-800s. Russia is working on an alternative, however, it seems like Garuda will need an established plane with passenger confidence. In addition, based of Garuda Indonesia’s original order, they will probably go for a fuel efficient plane that carry a similar number of passengers.

    This makes the A320neo the most likely option for Garuda Indonesia. On an order for 50 aircraft, Garuda will probably get some discounts from Airbus that would make the delayed entry, any cancellation fees with Boeing, and increased maintenance and training costs worth it if passengers will still fly with them.

    The A320neo, however, would not be entirely out of place in Garuda’s fleet. Garuda Indonesia operates a low-cost arm called Citilink. Citilink flies over 50 A320/A320neo family aircraft.

    Overall

    In the grand scheme of things, Garuda Indonesia is not a major 737 MAX customer.  Norwegian, SpiceJet, Ryanair, Jet Airways, Lion Air, Flydubai, and Southwest all have over 100 737 MAX aircraft on order. However, if Garuda Indonesia is expressing concern about the 737 MAX, it is likely that other airlines are also concerned about their 737 MAX fleet and orders.

  • AirAsia buys Irish leasing units; Citilink Indonesia bid rejected

    AirAsia buys Irish leasing units; Citilink Indonesia bid rejected

    Asia Aviation Capital Ltd (AACL), the aircraft leasing unit of AirAsia Group Bhd, has acquired four newly incorporated companies in Ireland. AirAsia said in a stock exchange filing that AACL — its indirect wholly-owned subsidiary — had acquired the entire issued and paid-up share capital of Merah Aviation Asset Holding Two Ltd, Merah Aviation Asset Holding Three Ltd, Merah Aviation Asset Holding Four Ltd, and Merah Aviation Asset Holding Five Ltd.

    AirAsia said the four Merah Aviation companies were incorporated under the laws of Ireland on Wednesday for the purpose of owning, leasing and/or financing of aircraft. Each of Merah Aviation has issued and paid-up share capital of US$1 (RM4.09).

    In a separate matter, the Jakarta Post reported yesterday that AirAsia Indonesia’s proposal to acquire low-cost carrier (LCC) Citilink Indonesia had been rejected by Garuda Indonesia, quoting Garuda president director Ari Askhara.

    Citilink is a subsidiary of Garuda, according to the Jakarta Post report that is based on a report.  Ari was quoted as claiming that “Citilink is doing better than AirAsia, even under Garuda’s new management”.

    He said there are no internal talks within Garuda and no order from shareholders to sell Citilink. He also said Garuda has not received an official proposal from AirAsia Indonesia to buy Citilink.

    Though he conceded that talks had taken place between Garuda and AirAsia, he gave assurance that they were about possible cooperation, not acquisition.

    The report came after AirAsia Indonesia president director Dendy Kurniawan said on Monday the company was interested in acquiring Citilink because of the similarities between the two LCCs.

    “Both are LCCs. We are strong in international routes, while they (Citilink) are strong domestically. We have also a similar rating of pilots and cabin crew members.

    “We are interested. If Citilink’s shareholders welcome our offer, we will thank God. But if not, it is no problem,” Dendy said, adding that both LCCs operate Airbus aircraft.

    Lees ook:

  • Indonesian airline Garuda talking with Go-Jek to provide logistics support

    Indonesian airline Garuda talking with Go-Jek to provide logistics support

    Indonesia’s national carrier Garuda and Go-Jek are in talks for a partnership that will make it easier for the ride-hailing and e-commerce app to move goods to customers within the 17,000 islands of the sprawling Southeast Asian archipelago. Garuda chief executive Ari Askhara told Reuters the talks are in an advanced stage and an agreement is expected to be finalised by the two companies in the next few months. Askhara said Garuda was developing a new technology relating to e-commerce and logistics. The partnership would enable goods ordered via Go-Jek’s app in one city in Indonesia to be delivered in another using Garuda’s fleet, he said. The CEO did not provide more details.

    Started in 2011 in Jakarta, Go-Jek has evolved from a ride-hailing service to a one-stop app through which its customers can make online payments and order everything from food, groceries to e-commerce goods.

    Go-Jek, which is valued at between US$9 billion and US$10 billion according to sources, declined to comment.

    E-commerce has been growing rapidly in Southeast Asia’s biggest economy, but one of the main obstacles is logistics as the islands are sprinkled across an area bigger than the European Union.

    Go-Jek recently raised over US$1 billion in a funding round as it challenges Singapore-based rival Grab for a larger share of the region, sources told Reuters.

    The Go-Jek proposal is one of several being explored by Garuda to cut its dependence on passenger traffic as the airline tries to grow its profits after a bumpy 2018.

    The airline has been battling for market share against local market leader Lion Air, which in October suffered a crash of a Boeing Co 737 MAX jet, killing all 189 people on board.

     

    Lees ook:

    Lees ook:

  • 40 travel agents join Garuda Indonesia Travel Fair 2018

    40 travel agents join Garuda Indonesia Travel Fair 2018

    More than 40 travel agencies, including five pilgrimage agencies, are joining the second phase of the Garuda Indonesia Travel Fair (GATF) 2018. The event, held by the flag carrier in partnership with Bank Mandiri, is held at the Jakarta Convention Center (JCC) in Senayan, South Jakarta, from Friday to Sunday. Various travel packages are offered by the agencies, including for the umrah as well as for cruise and winter vacations. Garuda Indonesia promises competitive prices for international as well as domestic routes. The South Korean capital city of Seoul, for instance, can be visited with round trip fares starting at Rp 2.7 million (US$177), while a return ticket to Raja Ampat in West Papua can be bought for Rp 2.1 million.

    Other programs available throughout the biannual event are Happy Hour, which offers up to 80 percent discounts from 10 a.m. to 2 p.m. and from 4 p.m. to 8 p.m., Best Deal with up to 50 percent discounts, an additional 1,000 miles for GarudaMiles customers and 30 percent discounts on prepaid baggage.

    Pikri Ilham Kurniansyah, Garuda Indonesia’s commercial director, speaks at the opening ceremony of the second phase of the Garuda Indonesia Travel Fair (GATF) 2018 at the Jakarta Convention Center (JCC) in Senayan, South Jakarta, on Friday.

    Having joined the GATF in 2017, Bank Mandiri also presents numerous special offers, including a 50 percent discount with fiestapoin, zero percent installments for up to 12 months using their credit card and up to Rp 2 million cashback using their credit or debit cards.

    One of the visitors, Citra, 27, from Bekasi, West Java, praised the variety of travel agencies there. “It’s worth it [coming to the travel fair], especially if you’re on a budget,” said Citra, who plans to fly to Labuan Bajo in East Nusa Tenggara. “The place is also comfortable.”

    The GATF has been held in 30 cities since last September. It targets total transactions of Rp 448 billion, including Rp 218 billion in Jakarta.

    Collaborating with the Tourism Ministry, Garuda Indonesia has also conducted the Wonderful Indonesia – Garuda Indonesia Travel Fair (WI-GATF) abroad to lure foreign travelers to Indonesia.

    Pikri Ilham Kurniansyah, the airline’s commercial director, said its WI-GATF event in Shanghai, which ended in early September, had generated 8.5 million yuan ($1.3 million) in sales, and the airline was focusing on the WI-GATF this year by adding Singapore and Australia as forthcoming venues.

    Lees ook:

    Lees ook:

  • Garuda to open direct route from Singapore to Belitung Island’s Tanjung Pandan

    Garuda to open direct route from Singapore to Belitung Island’s Tanjung Pandan

    National flag carrier Garuda Indonesia has strengthened its regional network by introducing a new direct route from Singapore to Tanjung Pandan on Belitung Island, according to a press release. Set to begin on Oct. 29, the flight will be available four days a week, using the Bombardier CRJ-1000 with 96 economy class seats. Garuda Indonesia commercial director Pikri Ilham Kurniansyah said the new service is aligned with the airline’s commitment to help develop tourism in Indonesia. Moreover, the new route is to support Indonesia’s 10 priority destinations aside from Bali, which includes Tanjung Kelayang on Belitung Island.

    “The direct flight is part of the company’s strategy to expand its international network, as well as an effort to strengthen connectivity in Southeast Asia,” Pikri was quoted as saying.

    He went on to say that Singapore is one of the busiest international hubs and also close to Indonesia.

    “With a less-than-an-hour direct flight from Singapore, Belitung is a perfect short getaway destination,” said Pikri.

    He is also confident that the new route would improve the growth of trade and business in Tanjung Pandan and its surroundings, especially since it is a special economic zone and one of the 10 priority destinations.

    Tanjung Pandan is said to have beautiful beaches and being developed to be the “next Bali”.

    Garuda’s Singapore-Tanjung Pandan route will depart from Singapore’s Changi Airport at 5:20 p.m. local time every Monday, Wednesday and Friday. A Sunday flight from Changi is also available, which departs at 5:30 a.m. Arrival time at Hanandjoeddin International Airport in Tanjung Pandan is 5:50 p.m. for Monday, Wednesday and Friday, and 6 p.m. for Sunday.

    Meanwhile, all flights from Tanjung Pandan to Singapore depart at 2:50 p.m. and arrive at 4:20 p.m. local time.

    Garuda Indonesia now serves 84 flights every week to and from Singapore to Indonesian cities. Singapore-Jakarta flights are available nine times every day, the Singapore-Surabaya route has one flight daily and Singapore-Denpasar has two flights daily.

  • AirAsia, Garuda cancel flights to and from Yogyakarta due to Merapi eruption

    AirAsia, Garuda cancel flights to and from Yogyakarta due to Merapi eruption

    AirAsia and Garuda Indonesia have cancelled a total of at least 26  flights to and from Yogyakarta after the eruption of Mount Merapi forced the ancient Javanese city’s airport to close.

    The cancelled AirAsia flights are AK 346, AK 347, AK 348 and AK 349 (Yogyakarta – Kuala Lumpur, Kuala Lumpur – Yogyakarta), QZ 659 (Singapore – Yogyakarta), QZ 7557, QZ 7550, QZ 7551, QZ 7552 and QZ 7553 (Yogyakarta – Jakarta, Jakarta – Yogyakarta), XT 8448 and XT 8449 (Bali – Yogyakarta, Yogyakarta – Bali).

    Passengers of cancelled flights will be given the option of rescheduling, rerouting their journey or a refund or credit. AirAsia also advised passengers to check AirAsia’s website and social media accounts for further updates.

    Meanwhile Garuda, Indonesia’s national carrier, cancelled 14 flights.

    Yogyakarta’s Adisutjipto International Airport, 520km south-east of Jakarta, was closed at about 10:42am on Friday local time, and reopened at 2:17pm, state air-navigation operator AirNav Indonesia said in a statement Friday.

    Mount Merapi’s eruptions are minor, caused by accumulation of volcanic gases, and shouldn’t lead to further outbursts, the Centre for Volcanology and Geological Hazard Mitigation at the nation’s Energy and Mineral Resources Ministry, said in a statement, adding its status is “normal.”

    Other airlines that canceled flights include those operated by the Lion Group.

    It said it would inform passengers of affected flights through email and text message.

    “AirAsia strongly encourages all guests to update their contact details at airasia.com to ensure that they are notified of any updates to their flights,” AirAsia said in a statement on Friday.

    Indonesia is located on the so-called Pacific Ring of Fire, an arc of volcanoes and geological fault lines surrounding the Pacific Basin. According to the Volcanological Survey of Indonesia, the archipelago has about 120 active volcanoes. It has had two of the world’s biggest volcanic eruptions in the past two centuries: Mount Tambora in 1815 and Krakatau in 1883.

    Last year, Mount Agung on the neighbouring island of Bali erupted and forced the airport at the popular holiday destination to close several times. Yogyakarta is also a prominent tourist spot for Buddhist pilgrims.

    The volcanic ash and gases spewed can be dangerous to planes passing through the plume. In 1982, all four engines on a British Airways Boeing Co. 747 stalled when the plane encountered the debris from Mount Galunggung in Indonesia.

    The plane dropped for almost four miles before the pilot was able to restart three engines and make an emergency landing in Jakarta.

    Lees ook:

    Lees ook:

  • Garuda Indonesia Holds Empty Flight Promo

    Garuda Indonesia Holds Empty Flight Promo

    Indonesia Airline Garuda holds promo for “empty legs flight” or non-passenger flights during the month of 2018 Ramadan.

    “‘Empty legs flight’ is a term for when, as an example, a flight from Solo to Jakarta is packed with passenger but there is no demand for the opposite direction, so it is empty. The promo price for Solo-Jakarta route will be applied on the travel period May 18 to June 19, 2018 and June 27, 2018,” said General Manager of Garuda Indonesia of Surakarta Branch Office, Hendrawan in Solo, Wednesday (5/9/2018).

    As for the Jakarta-Solo route, the ticket promo is valid for May 17 to June 7, 2018 and June 27, 2018.

    “Especially for June 27, this coincides with the simultaneous elections in Indonesia,” he said.

    He said for prices applied during the promo period starts from IDR440.000 per passenger.

    “Normal price for these routes would be above IDR1 million per passenger,” he said.

    He hopes the promo can boost travel demand during the “low season”.

    “Usually there is a decrease in the number of passengers in the first two weeks of Ramadhan, a decrease of about 15 percent either for Solo-Jakarta route or vice versa,” he said, as quoted from Antara.

    He said on a normal day, of a capacity of 162 seats, the average load rate is about 72 percent or equivalent to 583 passengers for five flights of Solo-Jakarta route per day.

  • Garuda Indonesia Denies Offering Two Free Tickets

    Garuda Indonesia Denies Offering Two Free Tickets

    Many website links recently suggested that Garuda Indonesia offering two free tickets in the celebration of its 69th anniversary. However, the state-owned airline management denied the news.

    “Garuda Indonesia ensures that such promotion info was invalid and is not officially from Garuda Indonesia,” said the company’s secretary Hengki Heriandono in a written statement dated Wednesday, May 9.

    Hengki asserted that Garuda Indonesia has never released such information related to promotion of ticket discounts or free tickets. He reminded all ticket promotion and marketing program were cited in Garuda Indonesia official application and social media.

    Earlier, a website https://www.garuda-indonesa.com/tikets and https://www.xn--garuda-indonesa-llc.com broadcasted in short message stating Garuda Indonesia offers two free tickets to commemorate its anniversary.

    In the website, visitors are required to fill a survey. Instead of getting the two free tickets, visitors are asked to share the link via WhatsApp.

    Hengki calls on the public not to trust false news or hoax and confirm all promotion info through Garuda Indonesia official platform or contact the 24-hour Garuda Call Center.

    Lees ook:

    Lees ook:

  • Garuda Indonesia Cancels Flight Due to Lack of Pilots

    Garuda Indonesia Cancels Flight Due to Lack of Pilots

    National flag carrier Garuda Indonesia canceled a flight from Singapore Changi Airport to Soekarno-Hatta International Airport on Sunday due to a lack of available pilots. The plane was scheduled to depart at 10 p.m. Singapore time.

    Garuda spokesman Ikhsan Rosan said the pilots who were meant to fly that evening had flown for nine hours on Sunday – the maximum number of hours a pilot is permitted to fly in one day.

    “The pilots should fly for a maximum of nine hours a day after having flown five times but, due to delays, the pilots had reached the flying limit,” Ikhsan told on Sunday night, adding that the pilots were not immediately replaced as all available ones were in Jakarta.

    As a result, hundreds of passengers were forced to reschedule their flights on Monday as all Sunday flights were fully booked.

    One of the passengers, Rudy Bani, 39, said he was frustrated with the airlines because he had a meeting on Monday afternoon.

    “I am a frequent flyer of Garuda and this kind of thing had never happened before. This is the worst,” Rudy said.

    Passengers trying to book morning and afternoon flights on Monday reportedly had a difficult time finding available seats.

  • Vietnam Airlines and Garuda agree partnership

    Vietnam Airlines and Garuda agree partnership

    Asian carriers Vietnam Airlines and Garuda Indonesia have agreed to an extended partnership including more codeshares and working together on MRO (maintenance, repair and operations) operations.

    The CEOs of the two Skyteam members signed a memorandum of understanding (MOU) to work more closely together during an event in Indonesia.

    As part of the deal, the carriers will extend their existing codeshare agreement on to additional routes including Hanoi-Ho Chi Minh City, Hanoi/Ho Chi Minh City-Singapore, Singapore-Jakarta/Bali and Jakarta-Bali.

    Pahala Mansury, CEO of Garuda Indonesia said: “We are pleased to announce this partnership with Vietnam Airlines which extends our network even further within the south-east Asia.

    “Vietnam is an important market for Indonesia and through this partnership we can offer increased travel options for the increasing number of passengers travelling between the two countries.”

    Vietnam Airlines CEO Duong Tri Thanh added: “This MOU takes our co-operation further in the direction of a solid and mutually beneficial partnership, helping both airlines achieve the vast potential of the market.”

    Lees ook:

    Lees ook:

  • Garuda flights delayed because of ‘technical constraint’

    Garuda flights delayed because of ‘technical constraint’

    PT Garuda Indonesia has confirmed the delay of 68 flights from Friday to Saturday as a result of a “technical constraint” at Soekarno-Hatta International Airport’s Terminal 3, resulting in long waits for passengers.

    The delays at the airport in Tangerang, Banten, had affected both domestic and international flights, including those to Japan and China, Garuda Indonesia said in a press statement on Saturday.

    “We apologize for the inconveniences in the situation, which is out of our authority, and we will continue to give our best effort to coordinate and reduce the length of the delays,” Garuda Indonesia spokesperson Hengki Heriandono said.

    Citing details provided by state air navigation firm AirNav, he explained that the cause of the delay was the limited movement at the newly opened terminal. “We have implemented a delay management policy to all affected passengers to ensure passenger rights can be fulfilled,” Hengki added.

    Last month, 30 Garuda Indonesia flights were delayed for hours because of an electrical system failure at the new terminal. (dis/ags)

    Lees ook:

    Lees ook:

    Lees ook:

    Lees ook: