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Tag: HKIA

  • HKIA announces plans for SkyCity development

    HKIA announces plans for SkyCity development

    SkyCity will feature retail complexes, entertainment facilities, dining space, hotels, and office towers in approximately 25 hectares of land at the north of the airport island.

    The SkyCity plan was unveiled at “The Future of Shopping Malls” Business Conference and Exhibition hosted today by the AA. More than 300 senior executives from the property development and investment sectors of Hong Kong and major overseas markets, as well as representatives from the HKSAR government, business associations and professional bodies, attended the event.

    Mr Jack So Chak-kwong, chairman of the AA said: “Our vision is to create a new destination that goes far beyond the traditional notion of a shopping mall. Located right next to the airport, SKYCITY aims to capture broad opportunities in tourism and business, while also providing a dynamic lifestyle and family entertainment hub for Hong Kong residents and visitors alike.”

    HKIA’s passenger traffic is projected to rise to more than 100 million by 2030 with the completion of the three-runway system. SkyCity will make use of the Tuen Mun-Chek Lap Kok Link and the Hong Kong-Zhuhai-Macao Bridge, strategic road links.

    Phase 1 of the project will comprise a retail, dining and entertainment (RDE) destination of 195,000 sq. metres, scheduled to open in 2021, and a hotel providing 450 to 750 rooms, expected to be completed in 2020. Invitations for tender submissions for the hotel and RDE developments will be issued in November 2016 and early 2017 respectively.

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  • Airport Authority Hong Kong creates new tender structure for anchor concessions

    Airport Authority Hong Kong creates new tender structure for anchor concessions

    Airport Authority Hong Kong (AAHK) will restructure its core category airside retail concessions in advance of a series of major tenders beginning late October or early November, The Moodie Davitt Report can reveal.

    There are currently three anchor concessions – liquor & tobacco, airside general merchandise, and perfumes & cosmetics, all held by DFS.

    As detailed by The Moodie Davitt Report in July, AAHK pledged earlier this year to refine the category and contract mix, promising “significant changes” to the concession structure to drive spending and improve the consumer experience at Hong Kong International Airport (HKIA).

    Since July, AAHK has been talking to potential retailers and conducting intensive consumer research with its passengers regarding the anchor licences. As a result, it has fine-tuned the contract packages.

    LIQUOR & TOBACCO AND PERFUMES & COSMETICS EXTENDED – BUT NO AIRSIDE GENERAL MERCHANDISE CONCESSION

    The core liquor & tobacco and perfumes & cosmetics concessions will be continued – but with important refinements. To spice up the traditional liquor & tobacco offering, AAHK plans to allow the new concessionaire flexibility to include other products. These include liquor & tobacco-related accessories, such as wineglasses and decanters, as well as upmarket gourmet items, for example fine teas and coffees. That concept proved highly popular with passengers during AAHK’s qualitative surveys.

    HKIA L and T

    The liquor & tobacco concession will be increased substantially both in terms of space and range, with the addition of liquor-related accessories and gourmet items

    To make the perfumes & cosmetics offer more attractive, AAHK plans to create a beauty and accessories “one-stop shopping destination”. That will involve combining perfumes & cosmetics with fashion accessories – the latter including sunglasses, fashion watches, small leathergoods, handbags and others. Those categories are currently sold through the airside general merchandise concession.

    HK P & C

    The perfumes & cosmetics concession will be extended to become a “beauty and accessories one-stop shopping destination”

    AAHK believes that the high penetration rate driven by beauty products can enhance the cross-selling potential of the two categories combined. Consumer feedback also strongly suggested that the categories are complementary.

    Critically, AAHK has decided to discontinue the airside general merchandise concession. The authority believes that given the airport’s extremely strong line-up of speciality stores and mono-brand boutiques, there is no need for the airside general merchandise concession. Instead it will allocate the best-selling general merchandise categories to the other packages.

    DEDICATED CONFECTIONERY CONCESSION

    In another key change, AAHK has opted to create a dedicated confectionery licence. Confectionery is a high-demand item at HKIA and the authority believes this justifies a separate concession covering multiple units across the terminal.

    hkia conf

    Confectionery, a big in-demand category, will enjoy its own dedicated concession

    The distribution and location of the stores will also see some important changes. For example, AAHK plans to remove the current small gate store units near the boarding gates. Because of the size constraints, the liquor & tobacco and perfumes & cosmetics assortments in them is limited. The units will be turned over to other retail purposes, deemed as better serving passengers’ needs.

    Simultaneously AAHK will increase the retail space in the East Hall – the shopping epicentre of the airport. Liquor & tobacco space there will increase by around +40%, while the addition of the fashion accessory categories will result in a huge +70% increase in the area dedicated to the extended beauty concession. More importantly, AAHK hopes that the additional floor space will allow the chosen retailers to introduce a wider product assortment.

    MORE DIVERSITY OF PRODUCTS; GREATER CONSUMER ENGAGEMENT

    In its consumer surveys, AAHK was told by many passengers that besides the big, upmarket European and US beauty brands they also wanted to see more variety – including the upcoming Korean and Japanese skincare names, most of them mid-price to premium price-points. In liquor & tobacco, consumers told AAHK they wanted to see more new and rare products.

    With the enhanced store sizes, AAHK will be asking its retailers to create greater customer engagement (for example, more wine tastings), which it deems as increasingly important to bricks and mortar stores. The enhanced space will also encourage greater flexibility, experimentation, rarity and excitement, it believes.

    TIME-LINE COUNTDOWN

    AAHK will begin the tender process with the liquor & tobacco and perfumes & cosmetics bids in late October or early November, with results being announced in March or April next year. Confectionery will be tendered in late 2016 or early 2017.

    The targeted changeover of concessions is set for the fourth quarter of 2017.

    NOTE TO AIRPORT OPERATORS: The Moodie Davitt Report is the industry’s most popular channel for launching commercial proposals and for publishing the results. If you wish to promote an Expression of Interest, Request for Proposals or full tender process for any sector of airport revenues, simply e-mail Martin Moodie at [email protected].

    We have a variety of options that will ensure you reach the widest, most high-quality concessionaire/retailer/operator base in the industry – globally and immediately.

    Similarly The Moodie Davitt Report is the only international business intelligence service and industry media to cover all airport consumer services, revenue generating and otherwise. We embrace all airport non-aeronautical revenues, including property, passenger lounges, car parking, hotels, hospital and other medical facilities, the Internet, advertising and related revenue streams.

  • Lindt collaborates with DFS Group for HKIA store concept

    Lindt collaborates with DFS Group for HKIA store concept

    Following the success of TFWA Asia Pacific Exhibition & Conference in Singapore, Lindt has opened a shop-in-shop concept with DFS Group at DFS, Hong Kong International Airport.

    The store features the latest Lindt pick and mix in Asia, which for the first time will take the form of an eye-catching wall feature. With clear visibility from across the terminal, the stunning new unit will attract footfall into the shop. The pick and mix concept enables travellers to discover a wide assortment of Lindor chocolate truffles and create their own ideal mix. Eminently suitable for gifting, customers will be able to choose from a range of gift cards to complement their selection and personalise their pick and mix bags. The gift cards are themed to highlight the Hong Kong destination and seasonal events.

    The shop will also feature a bespoke space created for the Lindt Master Chocolatiers where live demonstrations will showcase the Lindt tradition of craftsmanship, artistry and innovation in the later part of 2016.

    Commenting on the partnership, DFS Group’s Senior Vice President Food and Gifts, Thierry Canivet, said, ‘DFS continuously strives to create shopping experiences that surprise and delight our customers and we are proud to partner with Lindt to do just that with the new shop-in-shop at DFS, Hong Kong International Airport. This engaging approach to the food and gifts segment will provide travellers with a lasting memory of their travels and we look forward to what we are confident will be a successful new take on this exciting category.’

    Peter Zehnder, head of the Lindt & Sprüngli global duty free division, said that the Asian market clearly presents the travel retail sector with considerable opportunities, and this new venture was the first of a series of innovative initiatives to capitalise on this potential. ‘We are delighted to have launched our latest shop-in-shop concept in Asia and believe that there is a huge opportunity for Lindt in the region. Our well-known brand of premium chocolate offers a wide range of bestseller products, a continual flow of innovations and strong activations beyond ordinary price-offs to drive category sales.’

  • HKIA issues T1 luxury boutique tender

    HKIA issues T1 luxury boutique tender

    HKIA T1Hong Kong International Airport (HKIA) has issued an invitation to tender for a luxury brand boutique concession.

    The proposition is for a global luxury brand retailer to operate a 170sqm unit, located airside in the T1 East Hall, Level 6.

    In the first two months of 2016, HKIA handled 11.6 million passengers and 67,820 flight movements, up 9% and 5% from the previous year respectively.

    On a rolling 12-month basis, HKIA has handled 69.5 million passengers and 409,255 flight movements, marking year-on-year increases of 8.4% and 3.8%, respectively.

    In February Airport Authority Hong Kong (AA) opened nine new retail shops and a café in the recently-inaugurated Midfield Concourse at HKIA. Additionally, eight retail and three catering outlets are soon to be opened at the 105,000sqm concourse, including a new multi-category store concept from DFS.

    HKIA said this new tender “presents a unique business opportunity for global luxury brand retailers to operate luxury brand boutique in this prestigious aviation hub in Asia”.

    The tender closing date is 28 July 2016 at 2.30 pm (Hong Kong Time).

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  • DFS and Luxottica seek differentiation with Ray-Ban concept in Hong Kong

    DFS and Luxottica seek differentiation with Ray-Ban concept in Hong Kong

    Luxottica says the opening of its Ray-Ban shop-in-shop at Hong Kong International is part of a strategy to differentiate the sunglasses offer in travel retail.

    The company worked with DFS Group to open the first of its kind shop-in-shop in Asian travel retail at the airport’s Midfield Concourse.

    The 15sq m concept features the largest range of Ray-Ban products at any airport in Asia, the companies said. There are dedicated areas for different segments in the Ray-Ban range, including Icons, Tech and Lifestyle, as well as a section for Ray-Ban Kids.

    Shoppers are also being given the opportunity to experience the benefits of polarised lenses through Ray-Ban’s Polarised Tester technology.

    “Ray-Ban has the brand equity, range and product innovation to sustain a dedicated shop-in-shop,” said Luxottica Head of Global Channels Francis Gros. “At a major global hub airport like Hong Kong, with a large multi-site retail footprint, it’s important to differentiate the sunglasses offer, and our new Ray-Ban shop-in-shop is part of this strategy.

    “DFS constantly strives to offer shoppers something exceptional and new and they have been very supportive of our vision to make travel retail the expert channel for sunglasses.”

    DFS Group Director Merchandising for Sunglasses, Fashion Jewelry, and Watches Jason Blejwas commented: “Sunglasses continues to be a strong category for DFS and we are committed to bringing our customers the products they love in an engaging and enticing environment.”
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  • Hong Kong International Airport officially opens Midfield Concourse

    Hong Kong International Airport officially opens Midfield Concourse

    Airport Authority Hong Kong (AA) held a Grand Opening Ceremony at the Midfield Concourse (MFC) of Hong Kong International Airport (HKIA) today to celebrate the full operation of the facility.

    The ceremony was officiated by Jack So Chak-kwong, Chairman of the AA, he said: “The concourse is an important development project that will help HKIA meet increasing traffic demand in the medium term, as we work towards completion of the three-runway system.”

    Located to the west of Terminal 1 between HKIA’s two existing runways, the 105,000sqm five-storey concourse provides 20 parking positions. AA says the new concourse and has increased the ratio of passengers boarding and disembarking aircraft using airbridges, enhancing the overall airport experience. Passengers can reach the MFC by an extension of the Automated People Mover system from Terminal 1.

    “HKIA, connecting Hong Kong to about 190 cities in the Mainland and overseas, is the most important transport infrastructure maintaining Hong Kong’s external connections, as well as an engine for our city’s economic growth. The outstanding achievement of HKIA today is attributable to the collective efforts of HKIA’s business partners, the aviation services sector, the relevant government departments and every stakeholder in society. My congratulations on the full operation of the MFC and I wish the business of our airport will continue to prosper,” said Carrie Lam Cheng Yuet-ngor, Chief Secretary for Administration.

    Last month Airport Authority Hong Kong (AA) opened nine new retail shops and a café at the MFC. Additionally, eight retail and three catering outlets are soon to be opened at the concourse, including a new multi-category store concept from DFS. The catering outlets will offer café and casual-dining options to departing passengers who have limited time before boarding.

    The concourse also features various ancillary facilities, including newly designed seats with power sockets, deck chairs along the glass facade, as well as free Wi-Fi connections and internet-enabled computer stations.

    HKIA has also just launched a range of promotions for travellers, including an instant rebate of up to HK$5,000 worth of cash coupons and a free delivery service.

  • HKIA February traffic +4.9% to 5.7m pax

    HKIA February traffic +4.9% to 5.7m pax

    Hong Kong International Airport (HKIA) has reported that its February passenger traffic grew by 4.9% to 5.7m, while flight movements increased by 4.5% to 32,625 during the month.

    Airport Authority Hong Kong said that growth was mostly thanks to a 16% rise in Hong Kong resident travel compared with January 2015, with passenger numbers to and from Southeast Asia and Japan showing the biggest increases.

    IN PRAISE OF TECHNOLOGY

    Commenting, Executive Director of Airport Operations of Airport Authority Hong Kong C K Ng said: “To enhance the travel experience for HKIA’s passengers we strive to provide customer-centric services by leveraging the latest technology, including the introduction of the ‘HKG My Flight’ mobile application in 2013 that provides airport information, real-time flight status and more.”

    Hong Kong airport large

    New technology is also helping passengers find the information they want at HKIA, according to airport management.

    He added: “With the application of iBeacon technology, passengers using the ‘HKG My Flight App’ can receive push notifications of airport information, including dining and shopping offers and promotions at the airport.

    “While arrays of initiatives are in the pipeline, we will continue exploring the application of different technologies in daily operations, aiming to enhance mobility, automation, efficiency and convenience for passengers,” added Ng.

    He said HKIA is also delighted that ‘HKG My Flight’ recently won the Gold Award in the Best Location-based Marketing Category at the Mob-Ex Awards 2016 organised by Marketing magazine.

    HKIA Departures 2

    Hong Kong International Airport traffic rose by 4.9% to 5.7m passengers in February 2016.

    Having said that, there was no technology available to help halt the decline in cargo throughput for February, which was mainly attributed to a 23% year-on-year drop in exports. AAHK added that the fall in cargo volume was also partially due to the industrial action at ports on the US west coast in the first quarter of 2015.

    In the first two months of 2016, HKIA handled 11.6m passengers and 67,820 flight movements, up 9.0% and 5.0% from the previous year respectively. Cargo traffic dropped 6% year-on-year to 619,000 tonnes.

    On a rolling 12-month basis, HKIA handled 69.5m passengers and 409,255 flight movements, marking year-on-year increases of 8.4% and 3.8%, respectively.

     

  • M&M’s take over DFS’ HKIA shop-in-shop area

    M&M’s take over DFS’ HKIA shop-in-shop area

    M&M’S have taken over a new dedicated 35sq m shop-in-shop concept at Hong Kong International Airport, which Mars International Travel Retail have launched jointly with DFS Group in Terminal 1 – close to Gate N28 on the central concourse.

    “Asia is one of the fastest-growing regions for MITR, so we are extremely pleased to be opening this new M&M’S Travel Retail shop-in-shop at DFS, Hong Kong International Airport,” said MITR Regional Sales Director, Christophe Bouye.

    “By offering passengers outstanding retail experiences that first and foremost will make them smile, we are confident it will increase shopper engagement and encourage conversion. Through placing consumers in a smiling frame of mind, we believe that this will not only benefit the confectionery category, but all sectors of the travel retail offer here in Hong Kong.”

    The interior of the store features an ‘interactive’ retail theatre, with the ‘focus on fun’, says MITR, in line with its ’Smiles’ campaign which is a breath of fresh air in many DF&TR locations today.

    MM's ride the Dragon Boat

    Personalised and tailored specifically to reflect a taste of Hong Kong, the shop combines a sample of local tradition with a replica of a dragon boat, which is both guarded and manned by smiling red, yellow, blue and green M&M characters. This is centrally located in the store, against a sea of wall and floor mounted brightly-lit yellow display fixtures – featuring a full range of M&M’s products.

    The store also carries destination merchandise, such as Hong Kong Travel Collection packs of Snickers, Mars and Twix, plus a Hong Kong-themed M&M’S dragon boat box. Core brands of Snickers, Mars, Celebrations and Twix are also offered in individual packs.

    The partners are also promising a strong social media campaign from DFS. This will utilise the WeChat, Facebook and Instagram platforms to alert interest customers to the existence and location of this new outlet before they arrive at HKIA. They also add that as an incentive, a free gift awaits the first 500 visitors, while all customers will be encouraged to take photos in the store and post them to friends on their mobile phones.

    Thierry Canivet, DFS Group’s Senior Vice President, Food and Gifts said the retailer is ‘thrilled’ with the new shop-in-shop concept: “With the shop-in-shop’s localised format, exclusive product offering and innovative approach to engaging customers, we’re confident travellers will love this addition to DFS, Hong Kong International Airport.”

    MITR’s Christophe Bouye added that the company is very grateful to DFS for the opportunity to create such strong branding for M&M’S. He said it is a good opportunity for both existing and new shoppers to discover a new experience, to interact with the M&M’S characters and exercise impulse purchasing.

  • HKIA passenger numbers grow as new stores open at Midfield Concourse

    HKIA passenger numbers grow as new stores open at Midfield Concourse

    Hong Kong International Airport (HKIA) recorded steady growth in passenger volume and flight movements last month. During the month, passenger traffic rose 4.9% year-on-year to 5.7 million, while flight movements increased by 4.5% to 32,625.

    The growth in passenger traffic in February was mainly driven by Hong Kong resident travel, which registered a 16% year-on-year growth over the same month last year. Passenger traffic to / from Southeast Asia and Japan increased most significantly.

    In the first two months of 2016, HKIA handled 11.6 million passengers and 67,820 flight movements, up 9% and 5% from the previous year respectively.

    On a rolling 12-month basis, HKIA has handled 69.5 million passengers and 409,255 flight movements, marking year-on-year increases of 8.4% and 3.8%, respectively.HKIA

    Last month Airport Authority Hong Kong (AA) opened nine new retail shops and a café in the recently-inaugurated Midfield Concourse at HKIA. Additionally, eight retail and three catering outlets are soon to be opened at the 105,000 square metre concourse, including a new multi-category store concept from DFS. The catering outlets will offer café and casual-dining options to departing passengers who have limited time before boarding.

    “The Midfield Concourse will be able to serve an additional 10 million annual passengers in order to meet the increasing passenger volume at HKIA.

    “We are proud to offer extended retail and catering options throughout the concourse, which will let the passengers have a pleasant and enjoyable last-minute shopping and dining experience,”  said Cissy Chan, executive director, Commercial, Airport Authority Hong Kong.

    The airport has also introduced a mobile application, which provides travel information and says it hopes to explore more advances with airport technology.

    HKIA 2C K Ng, executive director of Airport Operations of Airport Authority Hong Kong, said: “To enhance the travel experience for HKIA’s passengers, we strive to provide customer-centric services by leveraging the latest technology, including the introduction of the HKG My Flight mobile application in 2013 that provides airport information, real-time flight status and more.

    “With the application of iBeacon technology, passengers using the HKG My Flight app can receive push notifications of airport information including dining and shopping offers and promotions at the airport. While arrays of initiatives are in the pipeline, we will continue exploring the application of different technologies in daily operations, aiming to enhance mobility, automation, efficiency and convenience for passengers.”

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  • China’s Ambassador to Qatar takes HIA tour

    China’s Ambassador to Qatar takes HIA tour

    China’s Ambassador to Qatar, His Excellency Li Chen, and Qatar Airways Group Chief Executive, His Excellency Akbar Al Baker, commemorated  Chinese New Year, with a visit to Qatar Duty Free’s traditional Chinese pavilion on 10 February 2016.

    Hany Al Deeb, UnionPay Regional Country Manager, joined H.E. Mr. Li Chen and H.E. Mr. Al Baker on a tour of a Chinese pagoda located in Hamad International Airport (HIA).

    As reported, the pavilion is offering passengers discounts of up to 20%, spending rewards and an array of enticing promotions to mark China’s Year of the Monkey.

    UnionPay and Qatar Duty Free have also collaborated to offer passengers traditional red envelope retail vouchers worth QR100 for customers who purchase items valued at QR1000 (US $274) and above using a UnionPay payment card.

    H.E. Mr. Al Baker, said: “I am honoured to visit Qatar Duty Free’s Chinese Pavilion with His Excellency Mr. Li Chen. Chinese New Year is an important time for families to gather together and enjoy each other’s company.

    “For many families, this means travelling to see their loved ones, to enjoy the traditional New Year’s feasts and special holiday markets. For those travelling, we wanted to bring a taste of this tradition to their actual travel experience, by again building our version of the holiday market, with special products and promotions.”

    The traditional red and gold pavilion is positioned directly behind the famed Lamp Bear at HIA, serving as a ‘festive attraction’ as well as a ‘starting point for bespoke shopping tours’ designed specifically for Chinese passengers. Chinese language-dedicated Qatar Duty Free staff, fluent in Mandarin, Cantonese and other Chinese dialects, are available upon request to lead passengers around HIA showcasing their favourite brands and products, says QDF>

    Passengers will discover an array of specially curated products inside the elaborate Chinese pagoda, which will remain in HIA until mid-March in recognition of the Qatar-China 2016 Year of Culture.

    Savings of up to 20% are being offered on Qatar Duty Free fragrances, cosmetics, skincare, confectionery, luxury watches, fine jewellery, and other gift items in the Chinese pavilion.

    Additional Chinese New Year discounts of up to 10% are also available on brands in selected boutiques in HIA. Passengers can choose from a wide variety of duty free products at amazing prices, including promotions from Tiffany, TAG Heuer, Chopard, and Bulgari. Popular products available within the Chinese pavilion include Godiva chocolates, Prada perfume, La Prairie skin care, Swarovski jewellery, Harrods bags and Marmalade Market gift items.

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  • HKIA celebrated the new Year of the Monkey

    HKIA celebrated the new Year of the Monkey

    Hong Kong International Airport (HKIA) is celebrating the Year of the Monkey with a series of promotional activities and offerings, including cash coupons for shoppers of up to HK$5,000 ($642).

    From today through to February 15, travellers spending over HK$2,000, HK$5,000, HK$10,000 and HK$50,000 by electronic payment can redeem HKIA cash coupons of HK$100, HK$300, HK$700 and HK$5,000 respectively.

    Airport Authority of Hong Kong adds that during this period ‘designated retailers’ will also offer free red packet redemption on a first-come-first-served basis.

    Commenting on the promotion, Airport Authority stated: “To spread the festive joy, HKIA’s mascot will dress in the Year-of-the-Monkey costume at Terminal 1 of HKIA and will send warm blessings to travellers by giving out specially-designed Fai Chuns [traditional decorations-Ed] for free.

    “The joyous atmosphere can also be experienced on Level 6 of the Departures East Hall, where travellers will find a grand display box with a special selection of Chinese New Year products and an interactive-game booth.

    “Passengers with boarding passes and any purchase receipt from HKIA can participate in the game. Among the top of [more than] 12,000 prizes are suitcases, massagers and necklaces, while others include HKIA cash coupons and HKIA red packets.”

    Chinese New Year traditions that will also be celebrated include lion dances and various musical performances over the two-week period.

    In addition, HKIA is also offering a free local delivery service for all travellers spending over HK$1,000 in a single transaction at HKIA. Free delivery also applies to Mainland China, Macao and Taiwan for travellers spending more than HK$2,500 on clothing, bags and accessories in a single transaction.

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  • Hong Kong International Airport Expands Retail and Catering Options

    Hong Kong International Airport Expands Retail and Catering Options

    Nine retail shops and a café have opened in the recently-inaugurated 105,000-square-metre Midfield Concourse of Hong Kong International Airport (HKIA).

     In addition to the new shops, there are also outposts and a money-exchange kiosk.

    “The Midfield Concourse will be able to serve an additional 10 million annual passengers in order to meet the increasing passenger volume at HKIA,” said Cissy Chan, Executive Director, Commercial, Airport Authority Hong Kong. “We are proud to offer extended retail and catering options throughout the concourse, which will let the passengers have a pleasant and enjoyable last-minute shopping and dining experience.”

    Soon to be opened are eight retail and three catering outlets, including world-renowned travel retailer DFS, which will introduce a new multi-category store concept.

    The catering outlets will offer café and casual-dining options to departing passengers who have limited time before boarding.

     The Midfield Concourse also marks MX’s first entry to HKIA

  • Lagardère Travel Retail renews Relay concession at Hong Kong Airport

    Lagardère Travel Retail renews Relay concession at Hong Kong Airport

    Lagardère Travel Retail has renewed its news concession at Hong Kong International airport (HKIA) with its Relay concept, being awarded five stores in the existing and new concourses.

    This win follows soon after Lagardère Travel Retail was recently awarded the luxury fashion and souvenir stores at HKIA, with Kate Spade, Pandora, CK Platinum, and Paul & Shark, as well as three Discover Hong Kong stores. “This diversification demonstrates the group strength and capability to operate in different business lines and confirms our development strategy with HKIA” said the travel retailer.

    With the new contract, Lagardère Travel Retail will take the opportunity to launch the Relay brand’s latest global evolution and roll out its updated brand logo and store features. Relay will continue to offer to the HKIA traveller the great range of books and magazine that it has become famous for and a good range of other stationery, souvenirs & gifts.

    The retailer said Relay has been a trusted landmark at HKIA with more than a decade in operations and will “proudly continue to operate following the latest tender process”.

    The Relay stores sets itself apart through its attractive design and clear accessible zoning allowing travellers the ease to search and manoeuvre as they travel on their journey and within the different sections of offer, according to the retailer.

    Offering travellers a tailored selection of books, magazine, stationery, souvenirs & gifts to facilitate and enrich the journey, the brand’s tagline states: “Rely on RELAY: upgrade your journey”.

    Lagardère Travel Retail operates more than 1500 Relay stores within more than 120 airports and 700 train stations. The Relay brand is the global market leader within this category and continues to evolve to meet the changing needs of passengers worldwide, said the company.

    Lagardère Travel Retail general manager Louis Dambrine said: “We value our collaboration with HKIA where we have operated for 10 years. Relay renewal is a great achievement and we are ready to deliver our commitment in terms of innovative concept and operational excellence.

    “Since more than 65 million passengers will pass by our new stores every year, special attention has been placed towards creating an inviting shop front, understandable offer, visible display and coupled with an effective cashier system to ensure a seamless experience.

    “While we continue to operate Relay, we will be able to reinforce our partnerships with the airport, the brands and the distributors, supporting our common goal to develop the business to the benefit of the final consumer. We have been continually investing in order to always meet or exceed our promise on service level; the 25 service awards in 2015 alone including “Best Of The Year Customer Service Award” is a testament to our ability to deliver.

    “Moving forward, we will definitely continue to grow our business, expanding our footprint in Travel Essential as well as in Duty Free & Luxury and Food Service. We thank Hong Kong International airport for supporting our vision and partnering us on these exciting projects.”

    Airport Authority Hong Kong executive director, Commercial Cissy Chan said: “It is our pleasure to continue our strong partnership with Lagardère Travel Retail.  We look forward to the new Relay stores and new products that will be brought into HKIA.”

  • Hong Kong Airport tenders fashion concession

    Hong Kong Airport tenders fashion concession

    The Airport Authority of Hong Kong (AAHK) is inviting interested companies to tender for a shoes, fashion accessories and sports concession at Hong Kong International Airport, in Terminal 1.

    The tender is due to close on 25 February 2016, at 14:30 (Hong Kong Time) for the 57sq m concession space.

    As the airport authority has been keen to communicate in recent years, HKIA presents a ‘unique business opportunity ‘for retail operators at this aviation hub in Asia. Taking this into consideration, AAHK believes this to be another ‘extraordinary business opportunity in a premier location’.

    The new shop will be erected on Level 7 of the East Hall Departures lounge.

    “HKIA is a world-class international transport hub with extensive air, sea and land links as well as round-the-clock facilities, serving over 100 airlines and 63.3m passengers in 2014 with an annual growth of 5.8%,” adds HKIA.

    “HKIA’s affluent mix of passengers come from all over the world, with over 45% being executives, professionals and proprietors.”

    Interested companies, who wish to receive the tender documents are asked to send a cashier’s order of HK$500 (non-refundable) made payable to ‘Airport Authority’, along with a written request on company letterhead paper specifying the tender number, company name, contact details and trading name to the following address.

    Ms. Dorothy Tan
    Assistant General Manager
    Retail & Advertising
    Airport Authority Hong Kong
    5/F, HKIA Tower, 1 Sky Plaza Road
    Hong Kong International Airport
    Lantau, Hong Kong

  • $1.3bn Midfield terminal inaugurated at HKIA

    $1.3bn Midfield terminal inaugurated at HKIA

    Hong Kong International Airport (HKG) officially opened its HK$10bn/$1.3bn Midfield Concourse (MFC) and auxiliary facilities on Monday as scheduled – with the retail offer to be “gradually introduced” next year.

    The 105,000sq m, five-storey MFC is located between the airport’s two existing runways to the west of terminal one and is connected to it with an automated people mover. It has 20 parking stands and a capacity of 10m pax.

    On Monday, Jack So, Chairman of HKG’s operator, Airport Authority Hong Kong (AA), and Zhang Kui, President of Hong Kong Airlines, accompanied by CK Ng, Executive Director, Airport Operations of the AA and Ben Wong, Chief Operating Officer of Hong Kong Airlines officiated at the opening ceremony, and also welcomed the first batch of passengers.

    On the retail offer, AA says: “The concourse will gradually introduce restaurants, coffee shops and retail outlets to provide passengers with a one-stop shopping and dining experience.”

    On the significance of the concourse, So says: “The MFC is an important development as it will help the airport meet increasing passenger traffic demand. In the past 12 months, Hong Kong International Airport handled 68.2m passengers, marking a year-on-year increase of +8.3%.

    “With its capacity to serve an additional 10m passengers every year, the MFC will be able to increase the number of flights using airbridges to board and disembark, enhancing the overall passenger experience.”

    AA plans to gradually increase the usage of the MFC in the next few months. It is expected to serve about 20% of daily passenger flights from HKG when operating at full capacity by next March.

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