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Tag: presence

  • Harrods Ramps up Digital Strategy, Scaling Down Physical Presence in China

    Harrods Ramps up Digital Strategy, Scaling Down Physical Presence in China

    The iconic British department store Harrods has decided to scale back its physical presence in China. Its most significant move in this direction is the impending closure of its upscale hospitality spaces in Shanghai.

    Closure of Premium Spaces

    The Shanghai Tea Rooms and the ultra-exclusive private member club, The Residence, are scheduled to shut their doors in January. This move signifies the end of an era that began in 2020, initiated by an exclusive personal shopping concept that was only available via invitation.

    Both the Shanghai Tea Rooms and The Residence were designed with the intention of offering well-heeled Chinese customers a taste of classic British luxury. They were spaces where social, lifestyle, and retail experiences were effectively blended.

    Maintaining Presence through Other Channels

    Despite the closures, Harrods is not completely pulling out of China. The retailer aims to maintain its presence in the country by hosting exclusive pop-up events and activities. They also plan to continue their engagement with Chinese consumers through digital channels and by exploring local wholesale opportunities.

    Harrods has additionally discontinued its membership program, which was specifically designed for Chinese consumers. However, the retailer’s senior leadership is committed to supporting local partners and plans to conduct a series of visits over the next year.

    Earlier Developments

    In 2021, Harrods unveiled a second version of The Residence in Beijing. The brand then embarked on a partnership with The Opposite House, which is part of Swire Hotels’ Upper House Group, to launch The Harrods Residence Suite. This marked the opening of its first hotel suite in Asia.

    Questions & Answers

    Why is Harrods closing its hospitality spaces in Shanghai?

    Harrods is reducing its physical footprint in China and focusing more on digital channels, local wholesale opportunities, and exclusive pop-up events.

    Will Harrods completely withdraw from the Chinese market?

    No, despite the closure of some physical spaces, Harrods intends to maintain its presence in China through various channels and activities.

    What was the purpose of the Shanghai Tea Rooms and The Residence?

    These venues were designed to offer affluent Chinese customers a taste of traditional British luxury, blending elements of social, lifestyle, and retail experiences.

  • HSBC Bolsters ASEAN Presence: Ruby Ho to Spearhead Markets and Securities Services in Singapore

    HSBC Bolsters ASEAN Presence: Ruby Ho to Spearhead Markets and Securities Services in Singapore

    HSBC, the UK-based banking institution, recently undertook a strategic shift in its Southeast Asian operations, assigning an experienced professional to spearhead its markets and securities services across ASEAN.

    Ruby Ho Takes the Reins

    Ruby Ho now holds the reins of HSBC’s Markets and Securities Services (MSS) franchise throughout Singapore and the ASEAN region. She will lead the bank’s regional strategy for markets and securities services, poised at a moment when institutional demand, transnational investment, and treasury needs in Southeast Asia are on the rise.

    Ho comes to the role armed with almost three decades of experience in the financial markets. She joined HSBC in 2011 and has since occupied high-ranking roles across a variety of asset classes and markets, most recently serving as the head of MSS in HSBC Taiwan. Her proven ability to build robust institutional relationships is expected to be instrumental in driving client engagement across the region.

    Fostering HSBC’s ASEAN Growth Goals

    HSBC’s management team sees Ho’s appointment as a significant stride towards deepening the bank’s regional footprint. “Singapore is a high-priority growth market for HSBC. We have been consistently enhancing our regional banking and advisory capabilities, catering to the capital and investment requirements of our ASEAN clients”, said Wong Kee Joo, CEO of HSBC Singapore.

    He further remarked on Ho’s “vast expertise across asset classes and her capacity to foster robust collaboration across our wealth and corporate banking sectors, which will assist us in expanding our market share in this region.”

    Prepared for Growth

    With demographic growth, burgeoning capital markets, and increasing intra-regional investment, ASEAN is one of HSBC’s key areas of focus worldwide.

    The appointment of an experienced markets executive emphasises the bank’s intent to augment its MSS portfolio and seize a larger share of the institutional market across Southeast Asia.

    Questions & Answers

    Who has HSBC appointed to lead its MSS franchise in the ASEAN region?
    Ruby Ho has been appointed to oversee HSBC’s Markets and Securities Services in the ASEAN region.

    What is the significance of Ruby Ho’s appointment to HSBC’s growth strategy in ASEAN?
    Ho’s appointment is seen as a key step in strengthening HSBC’s regional presence and providing a boost to the bank’s growth agenda in the ASEAN market.

    What factors make ASEAN a high-priority area for HSBC?
    ASEAN is a key focus for HSBC due to the region’s demographic growth, expanding capital markets, and rising intra-regional investment.

  • L’Oréal Boosts Chinese Presence with Second Investment in Domestic Beauty Brands

    L’Oréal Boosts Chinese Presence with Second Investment in Domestic Beauty Brands

    French cosmetics giant, L’Oréal, has announced its minority stake acquisition in Chinese skincare brand, Lan, signifying its second investment in China within recent months. This investment comes at a time when local brands in China are experiencing significant growth.

    L’Oréal has chosen not to disclose the size or cost of the stake. However, Vincent Boinay, L’Oréal North Asia president and China CEO, emphasizes the importance of China in the company’s global strategy. Boinay affirms the company’s faith in China as a key player in the future of the industry.

    “This investment demonstrates our belief that investing in China equates to investing in the future. We intend to continue to nurture the Chinese market and collaborate with additional Chinese brands to create a prosperous future. Our aim is to meet the expectations of discerning Chinese consumers,” stated Boinay.

    This investment in Lan follows L’Oréal’s recent acquisition of a 6.67 per cent stake in Chando – a transaction that cost the company 442 million yuan (US$62 million), according to last month’s prospectus for the Shanghai-based company’s Hong Kong IPO.

    China’s Growing Domestic Market

    International brands have encountered challenges in China’s beauty and personal care market. This $75 billion industry has seen a growing proportion of domestic market share, known as C-Beauty, shift to local brands in recent years. This has taken place amid a backdrop of slowing overall growth, attributed to a long-standing property crisis and broad concerns over job stability.

    Investing in popular domestic brands could serve as a shortcut for L’Oréal to capitalize on the momentum of C-beauty, according to Ben Cavender, MD at Shanghai-based China Market Research Group.

    “L’Oréal, along with other international brands, are facing considerable pressure from domestic brands, which are launching new products at a faster rate and often exhibit more aggressiveness in marketing new skincare ingredients, concepts, and routines,” Cavender said.

    Last month, L’Oréal CEO, Nicolas Hieronimus revealed that the group’s China business experienced a quarterly growth of around 3 per cent, marking its first increase in two years.

    Competing with Local Brands

    Consultancy data obtained from Frost & Sullivan indicates that Chando Group ranks as China’s third-largest home-grown beauty player in retail sales, following Proya and Chicmas. Both Chando and Lan emphasize natural, clean ingredients as their unique selling points.

    Yang Hu, Apac insight manager at Euromonitor International, suggests that Chando’s stronghold in the mass-market price range (mainly retailing between 49-390 yuan) and its accessibility in China’s smaller cities could offer resources to aid L’Oréal’s recovery in the country, without directly competing with the group’s central brands.

    Questions & Answers

    Why is L’Oréal investing in Chinese brands?
    L’Oréal is investing in Chinese brands to capitalize on the rapidly growing domestic market, which could provide a platform for their expansion and recovery in China.

    What challenges are international brands facing in China’s beauty market?
    International brands are facing pressure from domestic brands, which are launching new products more rapidly and executing more aggressive marketing strategies for new skincare ingredients, concepts, and routines.

    How is L’Oréal’s investment in Chando aiding their position in the Chinese market?
    Chando’s stronghold in the mass-market price range and its accessibility in China’s smaller cities could offer resources to aid L’Oréal’s recovery in the country, without directly competing with the group’s central brands.

  • Amundi Amplifies Asia Presence with Key Appointment in Investment Specialist Team

    Amundi Amplifies Asia Presence with Key Appointment in Investment Specialist Team

    Leading French asset management company, Amundi, has recently enhanced its team of investment specialists in Asia, welcoming a new addition to their ranks.

    New Appointment Bolsters Team

    Amundi has announced the appointment of Chloe Shea to the position of Head of Investment Specialists, Multi-Asset and Solutions for Asia, excluding Japan. In her new role, Shea will work closely with clients and portfolio managers. Utilizing Amundi’s research and investment platform, Shea is set to develop solutions that generate alpha.

    Hong Kong Base

    Shea will be based in Hong Kong and will report to Florian Neto, the Head of Investment for Asia, and Dan Levy, the Head of Solutions Business Development and Investment Specialists.

    Extensive Industry Experience

    Shea brings with her over 15 years of experience in client consulting, manager research, and multi-asset investments. Her previous roles include an Investment Director position at Schroder Investment Management’s multi-asset team. Earlier in her career, she was also employed at Manulife Asset Management and Towers Watson Investment Services.

    Questions & Answers

    Who has Amundi recently appointed to their investment specialist team in Asia?

    Amundi has recently appointed Chloe Shea as the Head of Investment Specialists, Multi-Asset and Solutions for Asia, excluding Japan.

    What will be Chloe Shea’s role?

    Chloe Shea will work closely with clients and portfolio managers to develop alpha-generating solutions using Amundi’s research and investment platform.

    What is Chloe Shea’s industry experience?

    Shea brings over 15 years of industry experience, including her previous role as an Investment Director at Schroder Investment Management’s multi-asset team. She has also worked at Manulife Asset Management and Towers Watson Investment Services.

  • Cargojet Bolsters Global Presence: New Direct Air Cargo Service Bridges Canada and Europe

    Cargojet Bolsters Global Presence: New Direct Air Cargo Service Bridges Canada and Europe

    Cargojet Inc. has expressed delight in the launching of a direct air cargo service bridging Canada and Europe, set to commence on November 1, 2025. The service will establish a connection between Liege Airport (LGG), an outstanding cargo gateway in Europe, and the principal cargo hubs in Canada.

    Strengthening Transatlantic Ties

    Co-CEOs of Cargojet, Pauline Dhillon and Jamie Porteous, jointly remarked on the new service. They asserted that this move would further solidify the ties between Canada and Europe, in addition to offering broader opportunities for their clientele. They further noted that by leveraging Cargojet’s unmatched reputation for punctuality and dependability, the service is set to position Cargojet at the heart of transatlantic trade. This will effectively cater to the forwarder community’s changing demands by providing quicker transits, reliable service, and superior flexibility for shippers across both continents.

    Welcome to Liege Airport

    VP Marketing & Sales at Liege Airport, Torsten Wefers, voiced his excitement about welcoming Cargojet to Liege Airport, which is acknowledged as one of the top cargo hubs in Europe. He emphasized that this collaboration signifies a significant advancement for the LGG community and Europe-Canada logistics, providing new prospects and connectivity for their clients and partners.

    Expansion of Global Network

    This weekly service denotes a considerable broadening of Cargojet’s global network, guaranteeing customers reliable, time-sensitive capacity and improved intercontinental connectivity. Incorporated within Cargojet’s domestic overnight network, the route promises to offer streamlined connections throughout Canada, enhancing overall transit times and providing increased flexibility for freight forwarders, logistics providers, and shippers.

    The route, initially operating once a week, improves access to one of Europe’s most strategic cargo hubs, with intentions to amplify frequency as demand and opportunities persistently grow. This integration bolsters Cargojet’s long-term expansion design and reaffirms its status as a dependable associate in the global logistics market.

    Questions & Answers

    What is the significance of Cargojet’s new direct air cargo service?
    The service strengthens the ties between Canada and Europe, expands opportunities for Cargojet’s customers, and positions the company at the center of transatlantic trade.

    What benefits does the weekly service provide?
    The service extends Cargojet’s global network, offers reliable, time-sensitive capacity, and enhances connectivity across continents. It also provides streamlined connections throughout Canada and increased flexibility for freight forwarders, logistics providers, and shippers.

    What are the future plans for this route?
    Initially, the route will operate once a week, with plans to increase frequency as demand and opportunities continue to grow. This move supports Cargojet’s long-term expansion strategy in the global logistics market.

  • Airasia Launches Direct Routes From Malaysia To Indonesia, Boosting Regional Connectivity And Economic Growth

    Airasia Launches Direct Routes From Malaysia To Indonesia, Boosting Regional Connectivity And Economic Growth

    AirAsia, signified by the flight code AK, has expanded its offerings, introducing two direct air routes from the Malaysian cities of Kuala Lumpur and Kuching to Pontianak, Indonesia. This development furthers its reputation as the airline with the most extensive network connecting these two countries. It also upholds AirAsia’s dedication to enhancing regional connectivity and fostering economic growth throughout the region.

    Celebratory Reception

    Upon its return, flight AK1782 from Pontianak received a warm reception at Kuching International Airport. The occasion was celebrated with cultural performances and attending guests from Pontianak were welcomed by dignitaries, including Deputy Minister for Tourism, Creative Industry and Performing Arts Sarawak, YB Datuk Snowdan Lawan, and AirAsia Malaysia CEO, Dato’ Captain Fareh Mazputra. Representatives from various Malaysia Airports, government departments and private hospitals in Kuching also attended the event.

    In Kuala Lumpur International Airport Terminal 2, passengers on the inaugural flight AK491 from Pontianak were greeted by Tourism Malaysia and members of the AirAsia Management.

    First International Services at Supadio Airport

    These flights are the first international services to take place at Pontianak’s Supadio Airport since it regained its international status in June 2025. This significant event involved a special welcoming ceremony for dignitaries, headed by the Governor of West Kalimantan, Drs Ria Norsan, and the Malaysian Consul in Pontianak, En Azizul Zekri Abdul Rahim.

    Minister for Transport Sarawak, YB Dato’ Sri Lee Kim Shin, expressed his delight regarding the reinstatement of the Kuching-Pontianak route after a five-year pause. He emphasised the positive impact of this move, which will substantially reduce travel times, boost tourism, and strengthen connections between Sarawak and West Kalimantan.

    AirAsia’s Expansion

    AirAsia is proud of its recent route expansions, with Indonesia remaining a key market for the airline. CEO of AirAsia Malaysia, Dato’ Captain Fareh Mazputra, highlighted the significance of reintroducing the Pontianak route, which will increase convenience for passengers and open up new opportunities for tourism and business between Malaysia and Indonesia.

    CEO of Sarawak Tourism Board, Mdm Sharzede Salleh Askor, expressed her excitement over the reinstatement of direct air connectivity between Kuching and Pontianak. This development will make travel more convenient for those in West Kalimantan, strengthen Sarawak’s role as the gateway to Borneo, and attract more visitors from Pontianak and beyond.

    Currently, AirAsia Malaysia serves 18 destinations in Indonesia from Kuala Lumpur, with a new route to Banjarmasin set to commence on 20 October 2025.

    Questions & Answers

    What is the significance of the new AirAsia routes?
    These routes not only improve travel convenience but also open up new opportunities for tourism and business between Malaysia and Indonesia.

    What other Indonesian cities does AirAsia Malaysia connect with?
    AirAsia Malaysia currently connects with 18 Indonesian cities, including Jakarta, Bali (Denpasar), Medan, Yogyakarta, and more.

    What’s the impact of reinstating the Kuching-Pontianak route?
    This development will reduce travel times, boost tourism, and strengthen connections between Sarawak and West Kalimantan.

  • Pininfarina Launches New Website To Strengthen Its Online Presence

    Pininfarina Launches New Website To Strengthen Its Online Presence

    Mahindra-owned Pininfarina has announced the launch of its new website detailing out its complete product and service that are on offer. The Italian marque says that the new website will further aid to strengthen the company’s digital presence and showcase how broad and structured its service offer is. For this project, Pininfarina has roped in the creative agency Vangogh from Milan, which has designed and developed the new website.

    Talking about the company’s new website, Giuseppe Bonollo, Director Sales and Marketing, Design, Pininfarina S.p.A. said, “We are a company made up of people with a multitude of skills, from car design to engineering, from industrial design to architecture, from digital design to the ability to build prototypes and cars in small series. A wealth of skills that allows us to have a unique and comprehensive approach to projects, always consistent with our mission from the beginning: the creation of products and services that transform and innovate the experience for the end user. The new site is, therefore, the global showcase of the plurality of our skills and services”.

    In addition to the company’s several design projects, the website also offers details about its all-new fully-electric hypercar the Battista, which was revealed early this year in Cambiano, Turin. Furthermore, the website also talks about Mahindra’s recently launched intermediate commercial vehicle, the Mahindra Furio.

    Max Galli, President of vangogh said, “We are excited to collaborate with Pininfarina, another Italian excellence that entrusts to our agency the objective of enhancing the Made in Italy talent oriented to the global export of quality. Creativity, innovation and effectiveness are the levers that will guide us in this precious “collaboration”, in which the values of Pininfarina reflect those of our agency”.

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  • Brick-and-mortar stores with online presence have retail edge

    Brick-and-mortar stores with online presence have retail edge

    The growth of e-commerce may pose a serious threat to brick-and-mortar stores, but there is a silver lining for department stores here. A nationwide survey has found that department stores with both a physical and online presence can have a competitive edge over online-only stores.

    Department store customers who shopped via the store’s online channels – such as its website or mobile app – reported higher levels of customer loyalty than shoppers at e-commerce sites such as Zalora and Groupon.

    This was one of the findings of the latest Customer Satisfaction Index of Singapore released yesterday.

    “This would suggest that traditional brick-and-mortar stores could be better served and complemented by developing a robust omni-channel presence if they have not already done so. It can potentially give them a competitive edge over the e-commerce retailers,” said Mr Chen Yongchang, head of research and consulting at the Institute of Service Excellence (ISE) at the Singapore Management University, which compiled the index.

    The survey of 6,900 Singapore residents and tourists between January and April this year found that satisfaction levels in the retail sector remained similar to last year’s, with the retail sector scoring 72.1 points out of 100, up from 71.7 the year before.

    Of the four retail sub-sectors surveyed, the department store sub-sector showed significant improvement.

    This largely stemmed from more satisfied local shoppers, said Ms Neeta Lachmandas, ISE’s executive director.

    “This increase could be related to the revamps of various stores and product offerings, as well as increased promotional activities targeted at boosting sales.”

    Among department stores, DFS had the highest score of 73.6 while Metro was the only store whose score had increased significantly.

    DFS’ managing director for Singapore and Indonesia, Ms Wilcy Wong, attributed the retailer’s high score to its focus on providing “authentic and personal customer engagement. But at the heart of the DFS experience is of course our people,” she added.

    “We invest heavily in talent management programmes, as well as learning and development through our own DFS University to enhance our operations.”

    The fashion apparel, supermarket and e-commerce sub-sectors did not see any significant change in scores.

    A notable observation among supermarket customers was that those who frequently used self-checkout counters were more satisfied than those who mostly used manned cashier counters.

    The survey also looked at customer satisfaction for the info-communications sector, which scored a record high of 69.6 points out of 100, up 1.6 per cent.

    ISE found that service attributes relating to responsiveness, assurance and empathy were key drivers of loyalty among mobile telecommunications and broadband customers.

    This was in addition to the usual product-related attributes such as suitable subscription plans and fast data speeds.

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