Author: Mei Ling Tan

  • Indonesia’s Telkomsel commercially launches CloudAIR 2.0 solution with Huawei

    Indonesia’s Telkomsel commercially launches CloudAIR 2.0 solution with Huawei

    From the verification in Telkomsel’s live network, the solution increases the mobile broadband cell edge user experience significantly. The application of spectrum cloudification technology increases the LTE user downlink speed throughput by 116% from 50Mbps to 108Mbps. In addition, the implementation of channel cloudification technology improves the carrier aggregation coverage for outdoor areas by 21.4% as well as two to three times user experience improvement for indoor areas.

    As the number of Telkomsel 4G subscribers grows rapidly, many of 2G subscribers will migrate to 4G. At the same time, there are many of 2G subscribers who will be remaining for a long time, making this an obvious long-tail phenomenon. Therefore, it is a big challenge for Telkomsel to maximize the spectrum efficiency in a limited spectrum by scheduling the 2G and 4G resources based on demand.

    Furthermore, in order to meet the rapid development of 4G business, Telkomsel has deployed LTE technology in 2300MHz, 2100Mhz, 1800MHz and 900MHz at the same time. However, the high-frequency band uplink signal becomes a coverage bottleneck due to a high propagation, a high penetration loss and a limited transmitting power of the terminal. This situation results in poor user experience at the cell edge, especially in indoor areas. Consequently, it is also challenging for Telkomsel to fully use the spectrum resources in high frequency.

    In response to those issues, Telkomsel and Huawei conducted Joint Innovation Center and introduced the CloudAIR 2.0 solution, which successfully solved the problems through two technologies: spectrum cloudification (dynamic spectrum sharing) and channel cloudification.

    The spectrum cloudification technology realizes the deployment of different Radio Access Technologies (RAT) in the same spectrum. This solution can dynamically allocate and adjust spectrum resources according to the changes of traffic and avoid the legacy RAT to occupy the golden spectrum in the long term to maximize the spectrum efficiency.

    Meanwhile, the channel cloudification technology combines the advantage of larger downlink bandwidth of high band and better uplink coverage of low band. The high band is selected as the uplink at near point and midpoint for capacity, while the low band is selected as the uplink at cell edge to compensate the coverage limitation of high band. The coordination between LTE high band and low band channel cloudification can significantly improve the coverage of high band and improve the cell edge user experience, especially for LTE indoor coverage areas.

    Director of Planning and Transformation of Telkomsel Edward Ying said, “We have been committed to the technology innovation and build the mobile broadband network to provide ultimate user experience to our subscribers. The CloudAIR 2.0 solution has enabled us to achieve a convergence of the multi-band network that maximizes capacity and coverage requirements and enhances the user experience effectively. We will continue to carry out joint innovation projects with Huawei, hoping JIC3.0 to achieve greater success.”

    Dr. Peter Zhou, Chief Marketing Officer of Huawei Wireless Solution said, “We are very delighted to provide an innovative solution for Telkomsel, the largest mobile network operator in Indonesia. Our focus is on improving the efficiency of air interface, enabling Telkomsel to deploy services more flexibly and, of course, enhancing the experience of Telkomsel’s millions subscribers.”

  • Docomo to launch 5G soon

    Docomo to launch 5G soon

    The first phase will include building a non-standalone 5G system based on trials that have already started in 2017, she said, adding that spectrum will be allocated by end of March 2019. Docomo is striving to commercialize 5G services in 2020, just in time for the Summer Olympics in Tokyo.

    “Since the standardization is set, it’s time to consider how to deploy a 5G network. We need to strategically deploy 5G in the necessary areas, with the necessary functions, and with adequate frequencies,” Lan Chen said.

    According to her, the first element of a successfully built 5G network is its ability to adapt to the continuous growth in data traffic and handle new business cases across various industries.

    Docomo started to shift from being a global communications company into a value co-creation company by partnering with key actors in the vertical market. The main driver of this transformation was the daunting challenges mobile operators face across the world, in addition, to need to get ready for 5G.

    In February, the company launched its 5G Open Partners Programme, with more than 1,400 companies already joining the initiative. “Our aim is to use 5G technology to enhance the user experience and use AI technology to expand the market,” Docomo president and CEO said.

  • Australia gets first 5G-enabled Wi-Fi hotspots

    Australia gets first 5G-enabled Wi-Fi hotspots

    “We have said we intend to lead on 5G and with these 5G-enabled Wi-Fi hotspots Australian consumers will be among the first people in the world to try the technology,” Mr. Wright said. “Taking 5G technology out of a lab and into the hands of consumers is another key milestone on Telstra’s roadmap to offering 5G services in 2019.”

    There are no 5G compatible commercial smartphones or tablets available today. By connecting 5G backhaul and infrastructure in the Southport Exchange, to a standard Wi-Fi access point then people can use the technology on their existing device, Telstra explained in a press release.

    Using Wi-Fi access as part of Telstra’s 5G technical program is a way to show the benefits of 5G capability in real-world conditions. The 5G hotspots will be open to anyone in the area and are free with a download limit of 10 GB per day per device.

    “Wi-Fi has limited throughput so a single hotspot alone cannot come close to reaching the limits of 5G at our Innovation Centre. By using multiple hotspots with potentially hundreds of smartphone users served through a single 5G device we are able to get closer to demonstrating 5G in a real-world environment,” Wright said. “Our 5G backhaul is capable of delivering download speeds of more than 3Gbps, which is capable of supporting around 1,000 HD movies being streamed simultaneously.”

    Telstra is also using mmWave spectrum and its 5G Innovation Centre to put a connected car on the road with the Intel 5G Automotive Trial Platform, one of the most advanced 5G prototype devices available in the world today.

    “Working with global technology companies Ericsson and Intel, we have put Australia’s first 5G connected car on the road. We are in the very early stages of development and are achieving download speeds approaching 1Gbps inside the car and the vehicle is also equipped with a Wi-Fi access point,” Wright said.

    “This shows how quickly technology is evolving. At the beginning of the year, our 5G prototype device was the size of a bar fridge and weighed more than 200 kilograms.  Now, in collaboration with Intel and Ericsson, we have one that has been shrunk down to the size of a personal computer and can be installed in a car.”

    The Connected Car will help Telstra to start getting real results on mobile performance over mmWave and ensure 5G network readiness.  These advances are part of a series of 5G related activities that Telstra, Ericsson, Intel and other technology companies will undertake on the Gold Coast in 2018.

    The 5G Innovation Centre is central to a $60 million investment Telstra has made to upgrade infrastructure on the Gold Coast to support growing demand and major events in the area.

    Actual broadband speeds experienced on the 5G enabled Wi-Fi hotspots and Connected Car will vary and are likely to be lower than the maximum depending on factors, Telstra said, such as the type of device being used, distance from the hotspot and the number of people connected to the hotspot at the one time. 

  • Vodafone NZ unveils agile and programmable network

    Vodafone NZ unveils agile and programmable network

    With an adaptive network, Vodafone can better support a growing enterprise customer base that requires high-capacity connectivity as business applications and workloads increasingly move to public cloud services (SaaS/IaaS) and cloud data centers both locally and internationally.

    Vodafone Technology Director Tony Baird says this deployment builds on a long-standing relationship. “Our long-standing collaboration with Ciena is a relationship we value greatly. The combination of top-echelon technology and impeccable customer service has put us in a winning position. As a result, we’re very comfortable in not only maintaining but growing our customer base, particularly those that require complex and unique network services.”

    Vodafone can also set customer-defined service policies and program its network to suggest the ideal capacity, hardware configuration and spectral placement for any channel, across any network path.

    Additionally, with Ciena’s Liquid Restoration capability, the operator can significantly improve service availability with flexible adjustment of deployed coherent optical capacity and route affected services across any available path in the network.

    “To respond to changes in end-user consumption and explosion in data usage, leading operators like Vodafone New Zealand must both automate and scale their networks,” said Rick Seeto, Vice President and General Manager, Ciena Asia Pacific & Japan. “They need a network that can adapt and respond, in real-time, to their customers’ ever-changing demands while transforming from a necessary capability to a strategic asset – that’s the basis of the adaptive network.”

  • Airtel and Telecom Egypt partner on global submarine cable systems

    The partnership grants Airtel the right to use fiber pairs of MENA Cable from Egypt to India with access to Saudi Arabia and Oman, and other fiber pairs from Egypt towards Italy. It also extends beyond MENA Cable, where Airtel will get the right to use a fiber pair from Egypt to France on TE North along with capacities on SMW5 and AAE1 cable systems.

    With this, Airtel will be able to further diversify its global network to serve the massive growth in demand for data services, particularly in emerging markets across South Asia, Africa and Middle East, while also benefitting from the favorable economics of Telecom Egypt’s existing wide cable systems network.

    Commenting on the partnership, Ajay Chitkara, Director and CEO, Airtel Business, said, “The partnership with Telecom Egypt underlines our commitment to provide world-class service experience to our customers. The partnership including MENA Cable and TE’s network will be a good addition to our global network portfolio and will provide us with a high quality and diversified new route to Western Europe and the rest of the world. With the explosion of data usage in emerging markets, including India and Africa, this asset will provide us a scalable and diverse high capacity highway to serve our customers. In particular, it will provide impetus to India’s emergence as a major regional internet hub serving customers across SAARC region, with seamless global connectivity.”

    Ahmed El Beheiry, Chief Executive Officer of Telecom Egypt, added“Telecom Egypt’s global network was built over the years through investments in consortiums as well as private international submarine cable systems. Our reach and position as an international hub with tens of Tbps lit capacity, makes us the partner of choice for Euro-Asian and Euro-African transit traffic. Telecom Egypt signed the agreement with OTMT to acquire MENA Cable with the aim of capitalizing on the growing traffic from India and Saudi Arabia to Europe and to obtain a new gateway to Europe through Italy. We are pleased to be able to sign the MoU with Airtel as well as to be able to bundle MENA’s assets with existing assets of the TE network. We aim to come back to the market with more details on the MoU and its financial impact once the deal is closed.”

    Egypt’s distinctive geographic location on the Red and Mediterranean seas has enabled Telecom Egypt to connect more than 11 cable systems from the East and 13 from the West linked with the Red-Med Corridor consisting of 7 diversified routes across Egypt. Telecom Egypt’s global network was built over the years through investments in international submarine cable systems, namely: TE North, ALETAR, SEA-ME-WE-3, SEA-ME-WE-4, SEA-ME-WE-5, IMEWE, EIG, and AAE-1.

    Airtel’s global network portfolio includes ownership of i2i submarine cable system connecting Chennai to Singapore, consortium ownership of SMW4 submarine cable system connecting Chennai and Mumbai to Singapore and Europe, and new cable system investments like Asia America Gateway (AAG), India Middle East & Western Europe (IMEWE), Unity, EIG (Europe India Gateway) and East Africa Submarine System (EASSy). It also has terrestrial express connectivity to neighboring countries including Nepal, Pakistan, Bhutan, Bangladesh and China.

  • Vietnamese operators to begin 5G testing as of 2019

    Vietnamese operators to begin 5G testing as of 2019

    Starting from the capital, Hanoi, the country aims to upgrade its mobile network along with the southern commercial hub of Ho Chi Minh City.

    “Vietnam should be among the first nations to launch 5G services in order to move up in global telecom rankings,” said Nguyen Manh Hung, the country’s minister of Information and Communications.

    Hung, previously the chairman and general director of Viettel Group, wants to reacquire Vietnam’s rank among the top countries worldwide in terms of major exporter of 5G gear through boosting the development of local equipment. He also plans to make the licensing and approval process easier for Vietnam’s IT sector.

    Several partnerships have been made in order to facilitate the procedures: VNPT has teamed up with Nokia on 5G, while MobiFone signed an agreement with Samsung Electronics to cooperate on 4G and 5G networks earlier this year.

    In 2017, Ericsson held the first 5G demonstration in the country in partnership with the Vietnam Authority of Radio Frequency Management.

    While MobiFone and VNPT are on the list of state-owned companies slated for privatization by 2020, Viettel is to remain in government hands.

  • Bharti Airtel meets growing data consumption with new independent fiber company

    Bharti Airtel meets growing data consumption with new independent fiber company

    The owner of the telecom company, Sunil Bharti Mittal, announced the appointment of Savargaonkar and acknowledged his new role. Savargaonkar was previously the company’s director of networks, equivalent to chief technology officer, and today, he will continue to report to Gopal Vittal, Bharti Airtel’s CEO.

    “Given the significant growth in data consumption in recent years, we believe a robust and independent infrastructure company that serves the growing need of fiber in the telecom industry is critical,” Vittal announced.

    Bharti Airtel is about to transfer its fiber optic cable network to a wholly-owned subsidiary, Telesonic Networks Ltd, through low sales. The company manages 246,000 km of fiber optics, which is aggressively rising to meet increasing data growth. “Fiber assets from Telesonic may eventually be transferred to this new subsidiary,” a source commented.

    Not surprisingly, Nitin Soni, director, Asian corporates, at Fitch Ratings, found that it was of common sense to have an independent company that owns fiber since Airtel had previously formed a telecom tower joint venture – Indus Towers – with Vodafone India and Idea Cellular.

    “There is no point of duplication on capex spending like tower infrastructure. India is one of those countries where price competitiveness is so high that most telcos are taking the rational decision to make independent companies,” he said.

    But in order to become a true independent company, Airtel would have to well play its cards and sell a majority stake. This way, it will attract other players to use the assets, not so far of what it’s doing with its tower business, Soni said.

    “If you keep having stake, it won’t be regarded as truly independent by competitors like Reliance Jio, and would continue to build its own fiber. Unless assets are leased by Jio, these independent companies can’t grow,” he added.

    Airtel also appointed Randeep Singh Sekhon as the new chief of technology for its India and South Asia operations, replacing Savargaonkar. Sekhon, who will also report to Vittal, has a previous experience in various senior leadership roles with telcos in Malaysia and Indonesia being earlier CEO of Hutchison 3 Indonesia.

    These new appointments were announced following several events that happened in the company such as the exit of Airtel’s chief technology officer for mobile networks, Shyam Mardikar, who is widely speculated to be joining a rival telco and the departure of Airtel’s enterprise business head Ashok Ganapathy replaced by Ajay Chitkara, who now oversees both the domestic and global enterprise operations.

    Forming the new independent fiber company coincides with the preparation for another battle with Reliance Jio on the fiber optic network–the country’s wired broadband market. Airtel and Jio are having an intense price war in the wireless segment.

    It is expected that Jio will offer a mass-market wired-broadband product bundled with Internet-based television programming starting at about Rs 500 a month, almost half the current market rates for similar services.

    According to Soni, Airtel will benefit from the expansion of the market as Jio enters, but there will be pressure on the ARPUs which will decline by 30-50%. “In the short-term, Airtel will face revenue EBITDA declines in the home broadband segment and we are sure that in the medium term, they will benefit from the expansion of the market,” he added.

    According to analysts, Airtel should also consider the competitiveness of the combined Vodafone-Idea Cellular company, which will have a comparatively strong fiber business through the recently acquired YOU Broadband business.

    Homes in 89 cities pan-India benefit from Airtel’s fixed-line telephone and broadband (DSL) services. The number is set to reach to least 100 key cities from 89 now with Airtel planning to set aside a sizeable portion of its Rs 24,000 crore capital expenditure plan for FY19 to expand its broadband network. Another 10 million-plus homes will be covered by FY21, t

  • Thailand’s AIS aims to educate people on importance of e-waste management through new campaign

    Thailand’s AIS aims to educate people on importance of e-waste management through new campaign

    The campaign encourages people to throw their electronic waste like old AC adaptors, old mobile phones, power banks, broken devices and others into e-waste bins which are equipped with IoT technology to collect and get rid of e-waste.

    The CEO of AIS, Somchai Lertsuitwong explained that the initiative is seeking to reduce carbon dioxide emissions equivalent to one million units and eradicate at least 100,000 pieces of e-waste by 2020.

    “AIS is heading towards its 30th year of operation and we take pride in being part of Thailand’s history. In the last three decades, especially in the continuous growth of the telecom industry contributing to a better quality of life among Thais nationwide,” Somchai said.

    He further added that “being No. 1 in the telecom industry is due to our dedication to the pursuit of creating innovative products and services for the benefit of society and the country.”

  • Amazon Music finally arrives on Apple TV

    Amazon Music finally arrives on Apple TV

    Amazon has announced that its music streaming service is finally available on Apple TV 4K and Apple TV HD running tvOS 12.0 and later. If you’re an Amazon Music subscriber, you can now download the Amazon Music app from the App Store for Apple TV.

    If you’re not a subscriber, you can still download the app and try out the service for 30 days before deciding whether or not it’s worth a monthly fee. The app allows listeners to browse and search for music from their favorite artists, access all purchased and imported music in their “My Music” library, and follow along with scrolling lyrics to their favorite music within the app.

    To get started say “Amazon Music” into the Apple TV Siri Remote or find the Amazon Music app in the Apple TV app store. The app should then display a 6-letter pairing code, which you must enter at https://amazon.com.code via your mobile browser or computer.

    Once that’s done, you’ll be able to stream millions of songs and thousands of playlists and stations on your Apple TV 4K and Apple TV HD. You’ll also get access to a host of global playlists like Pop Culture, which include some of the popular songs across the current pop music landscape.

    Currently, the Amazon Music app for Apple TV is available to customers in the U.S., UK, Australia, New Zealand, Brazil, Canada, France, Italy, Spain, Germany, Mexico, Japan, and India.

  • YouTube TV subscribers can now offer 2 weeks of free service to friends

    YouTube TV subscribers can now offer 2 weeks of free service to friends

    It looks like YouTube TV is running a promotion aimed at its subscribers to bring more people under its umbrella. Many YouTube TV subscribers received a free trial code that they can share with friends and family who’d like to check out the service for the first time.

    The code is sent via email and contains a shareable link or code (or both) to make it easier for potential subscribers to redeem the offer. To offer the two weeks extended free trial code, you’ll have to forward the email to whoever you wish to benefit from the offer, or you could share the link directly.

    We can’t confirm if these 2-week free trial codes are given to all YouTube TV subscribers in the US, but if you get one, make sure to share it with whomever you want fast. The promotion will only last until October 16, so those who are given these codes have five more days to redeem them.

    Currently, YouTube TV offers access to more than 70 TV channels, including ABC, CBS, NBC, Fox, AMC, CNN, Discovery, and ESPN. A cloud-based DVR service with unlimited storage that saves recordings for nine months is included in the $50 monthly subscription, which can be shared among six accounts.

  • Kasikorn Bank announced the nine-month period of 2019 net profit of Baht 29,924 Million

    Kasikorn Bank announced the nine-month period of 2019 net profit of Baht 29,924 Million

    MsKattiya Indaravijaya, President of KASIKORNBANK, said Thai economic activity in the third quarter of 2019 continued to see few supports, after growing by 2.30% in the second quarter of 2019The Thai economy showed signs of strength in the third quarter of 2019, due mostly to the low base effect of the same period last year, especially in the tourism sectorHowever, exports and private investment – two major economic drivers – continued to slow in line with the sluggish global economy and trade volume amid the protracted USChina trade negotiations and concerns over Brexit risksFor the final quarter of this year, a brighter outlook seems to be in store for the Thai economy, thanks to the governments stimulus measures.

    Operating performance for the ninemonth period of 2019, KBank and its subsidiaries reported net profit of Baht 29,924 Million, and reported net profit of Baht 9,951 Million, for the third quarter of 2019.

    Operating performance for the ninemonth period of 2019 compared with the same period of 2018, KBank and its subsidiaries reported net profit of Baht 29,924 Million, a decrease of Baht 1,502 Million or 4.78over the same period of 2018Net interest income increased by Baht 4,051 Million or 5.54mainly due to interest income from loans to customers and investments.  NIM stood at 3.34%.  Noninterest income decreased by Baht 2,753 Million or 6.20mainly due to a decrease in net premiums earned – net and fees waive for money transfers through digital channels, while revenue from sale of securities increased.  Moreover, other operating expenses increased by Baht 2,684 Million or 5.49%, resulting in the cost to income ratio that stood at 43.41%.  KBank has set aside higher allowance for impairment loss on loans from the preceding quarter, with prudent consideration on factors in line with uncertainties from continued economic slowdown.

    Operating performance for the third quarter of 2019 compared with the second quarter of 2019, KBank and its subsidiaries reported net profit of Baht 9,951 Million, a slight increase from the preceding quarter of Baht 22 Million or 0.23mainly due to an increase in net interest income increased by Baht 326 Million or 1.27%.  NIM stood at 3.34%.  Moreover, non – interest income increased by Baht 2,139 Million or 15.68due mostly to revenue from sale of securities increased.  In addition, other operating expenses was approximate to the previous quarter.  In this quarter, cost to income ratio stood at 42.52%.  However, KBank has set aside higher allowance for impairment loss on loans from the preceding quarter, with prudent consideration on factors in line with uncertainties from continued economic slowdown.

    As of 30 September 2019, KBank and its subsidiaries’ total assets were Baht 3,240,134 Million, an increase of Baht 85,043 Million or 2.70over the end of 2018.  The majority came from an increase in investments – net and loans.  NPL gross to total loans as of 30 September 2019 stood at 3.53while at the end of 2018 this stood at 3.34%.  Coverage ratio as of 30 September 2019 stood at 153.58%, while at the end of 2018 this stood at 160.60%.  In addition, as of 30 September 2019, KASIKORNBANK FINANCIAL CONGLOMERATEs Capital Adequacy Ratio (CARaccording to the Basel III Accord was 19.10%, with a Tier1 Capital ratio of 16.76%.

  • 7-Eleven parent cuts staff an store closings

    7-Eleven parent cuts staff an store closings

    Japanese 7-Eleven parent Seven & I Holdings is preparing to cut 3000 jobs in its 2022 fiscal year.

    The move will be the firm’s largest payroll cut since it opened and reflects increasing competition from e-commerce and shopping malls, as well as chronic shortages in labor.

    The firm is planning a structural reform initiative to rebuild customer support, including the shedding and downsizing of some of its less profitable Sogo, Seibu and Ito-Yokado branded stores.

    “The stores we’re keeping have the ability to attract customers,” Seven & I president Ryuichi Isaka told Nikkei. “We’ll focus our investment there and do more to revitalize them.”

  • Zalora Partners with FarEye to Enhance the Customer Shopping Experience

    Zalora Partners with FarEye to Enhance the Customer Shopping Experience

    Zalora, Asia’s leading online fashion destination partnered with FarEye, a SaaS platform for visibility, to improve its logistics operations and help ZALORA achieve cost-effective deliveries. As one of the region’s largest and fastest-growing fashion e-commerce companies, it is important for ZALORA to optimize its operations to satisfy the growing volume of orders in the region and continue to delight consumers with a reliable delivery service.

    By using the FarEye tool, ZALORA was able to automate logistics processes and refine the delivery operations with complete visibility. FarEye ensures that once parcels are scanned, job orders get created automatically and are sent to delivery executives through an easy-to-use mobile application. It is seamlessly integrated with ZALORA’s in-house warehouse technology infrastructure and digitized delivery processes including generating run-sheets and allocating tasks for operations team members, ensuring seamless transportation of products from warehouses and distribution centers to end customers.

    This enables ZALORA customers to get real-time updates on delivery status along with the details of the courier, allowing personalization of deliveries, leading to an improved overall Delivery Happiness Score and a much-reduced Customer Anxiety Index.

    Silvia Thom, ZALORA Group’s Chief Technology Officer shared, “FarEye’s platform is flexible, easily configurable, scalable, and future-ready. It’s helping us provide delightful delivery experiences to our customers by making delivery processes transparent and personalized. FarEye improved the number of successful deliveries that we do in a day while reducing overall logistics expenses.”

    “Southeast Asia is one of the fastest-growing eCommerce markets in the world. As per a recent report, the online retail market in the region is expected to reach $53 billion in 2023. On-time and in good condition deliveries become essential in such a hyper-growth market as deliveries are the first brand touchpoint for customers. We see that businesses globally are having a tough time keeping up with evolving customer expectations. In such a competitive landscape, we are thrilled to partner with Zalora and empower them to achieve exceptional levels of operational efficiencies and provide delightful customer experience,” said Kushal Nahata, CEO & co-founder, FarEye.

    FarEye is also enabling Zalora to enhance hub-to-hub logistics operations to ensure ZALORA Marketplace sellers can receive returned products without any hassle. It also helps create a customer-friendly delivery journey, for example, to guarantee that in cases of failure during the first delivery attempt, an approval process is immediately set-up before the second delivery attempt is triggered. FarEye created intelligent processes, helping ZALORA improve cash reconciliation, reduce dependency on paperwork and shrink their carbon footprint.

  • Vietnam coffee chains ready for a marketshare battle

    Vietnam coffee chains ready for a marketshare battle

    Major Vietnam coffee chains are targeting new customers by adopting take-away business models on city streets.

    In Ho Chi Minh City, the largest of the local Vietnam coffee chains, Highlands Coffee, which is majority-owned by Jollibee Foods, has been selling its product in coffee booths set up at roadsides from 7am – 9am when traffic is at its busiest.

    According to Highland’s staff, the company will be building more sidewalk trolleys to serve the increasing needs of customers on the road, most of whom drive motorcycles. Instead of going into the coffee shops, customers now can just stop on the roadside and grab a coffee to go.

    Other major coffee brands, including Passio and Vinacafe, set up morning coffee booths on some busy streets a few months ago. As the new model is easy to run and needs low-cost investment, the Vietnam coffee chains have been able to lower their prices to attract more customers.

    Targeting low- and middle-income customers, Vietnamese coffee company Trung Nguyen has recently launched a small-scale coffee franchise called E-Coffee. According to Vo Thi Ha, communications director of Trung Nguyen Group, the takeaway coffee model only costs around one-eighth of a normal store’s investment.

    “As the mid and high-end segments become increasingly saturated, the affordable and low-income groups are increasingly seen as potential revenue generators. This consumer segment is large and easy to serve, so could generate big profits because of low investment costs, as long as businesses find the right model,” a marketing expert in Ho Chi Minh City told local newspaper VN Express.

    However, Coffee Bike director, Do Quoc Anh, described the current street-trolley coffee business model as unprofessional and unsustainable. He said if it was not developed properly and carefully, it would die out as a trend.

  • Myntra hires tailors as delivery agents to reduce returns

    Myntra hires tailors as delivery agents to reduce returns

    Myntra, a Flipkart-owned Indian fashion platform has roped in local tailors to pick up packages from warehouses and deliver to customers to mend the sales gap caused by the return of ill-fitting clothes.

    The move is set to minimize business losses by cutting down on the return of clothes and refunds, says GlobalData, a data and analytics company.

    Tying up with local tailors in apparel delivery is not a new concept and companies such as Raymond and Birla-owned Abof.com took initiatives to partner with local tailors as the last-mile delivery agent.

    Shagun Sachdeva, a consumer insights analyst at GlobalData, says Myntra started offering alteration services in Bengaluru back in 2016.

    “The company is now looking to address the discomfort of consumers in searching for tailors for altering purposes. This is aimed at mending the sales gap and at the same time improving customer satisfaction by fixing fitting flaws on the doorstep.”

    According to GlobalData, online retail in India accounted for US$17.2 billion in 2017 and is projected to reach $69.9 billion by 2022.

    In line with this growth, the online retailing of clothing in India grew exponentially in the last few years, reaching $5 billion last year, owing to increasing penetration of the internet and discounts offered by online retailers.

    The market is currently fragmented, with market leader Amazon commanding just 5 percent market share across all categories. Therefore, in order to break the clutter, companies such as Myntra are finding innovative ways to please the customers.

    Sachdeva says Myntra has reduced its losses from $96 million in 2017 to $22 million last year and aims to turn itself profitable down the line.

    “Such loss-reducing measures might be helpful.”