Retail News CRM

Author: Mei Ling Tan

  • 7-Eleven Philippines targets 5000 stores by next year

    7-Eleven Philippines targets 5000 stores by next year

    Philippine Seven Corporation (PSC), the entity managing 7-Eleven stores in the Philippines, has its sights set on bolstering its network to a landmark 5000 stores across the nation by the next year.

    On Track for Expansion

    Providing an update at a press briefing, PSC Chairman Jose Victor Paterno voiced the company’s confidence about achieving this ambitious target. He indicated that it is a reasonable assumption to expect the 5000-store mark to be realized within the upcoming year.

    At the conclusion of last year, PSC had a total of 4130 7-Eleven locations strewn across the Philippines. The organization is planning to inaugurate between 450 and 500 additional stores throughout the current year.

    Financial Support for Rollout

    To aid the rollout of these new locations, a capital expenditure program worth PHP5.5 billion (US$97 million) has been established. This fund represents a marginal decrease from the previous allocation of PHP6 billion.

    Aiming to Serve Underserved Markets

    This planned expansion forms a crucial element of PSC’s wider strategy. The company aims to cater to underserved markets and react to the escalating demand for easily accessible and convenient retail options in every corner of the nation.

    Questions & Answers

    What is the expansion target set by Philippine Seven Corporation?
    The company is planning to expand its network to a total of 5000 stores nationwide by the next year.

    How many new 7-Eleven stores does PSC plan to open this year?
    PSC aims to inaugurate between 450 and 500 new locations in the current year.

    What is the objective of PSC’s expansion strategy?
    The strategy aims to reach and serve underserved markets and respond to the increasing demand for accessible and convenient retail options across the nation.

  • Banana Sisters Boosts Global Expansion With Second Flagship Store In Southeast Asia

    Banana Sisters Boosts Global Expansion With Second Flagship Store In Southeast Asia

    Banana Sisters, a South Korean legwear brand, has broadened its global presence by launching its second international flagship store in the SM Mall of Asia. This move forms part of the company’s broader expansion plan in Southeast Asia.

    The new retail outlet occupies a 46-square-meter area situated on the third floor of the mall’s Entertainment section. Shoppers will find an impressive variety of approximately 300 different sock styles in the store. Additionally, the store boasts a range of branded merchandise such as T-shirts, caps, and a selection of eco-friendly bags.

    Banana Sisters is the umbrella company for several sub-brands. These include Banana Sisters, which caters to women, Banana Brothers for men, Biarritz offering chic styles, Bitz for sportswear, and Banana Kids for children’s wear.

    In addition to expanding through physical stores, Banana Sisters also plans to establish an e-commerce platform dedicated to the Philippines. This online venture is set to launch by the end of next year and will provide local payment options and nationwide delivery service.

    Yong Ju Jung, the CEO of Banana Sisters, affirmed that the store at the Mall of Asia will play a crucial role in expanding the brand’s presence in the region.

    Questions & Answers

    What is Banana Sisters’ recent strategic move in Southeast Asia?
    Banana Sisters, a South Korean legwear company, has launched its second international flagship store in the SM Mall of Asia.

    What can shoppers expect to find in the new Banana Sisters store?
    The store boasts approximately 300 different sock styles, as well as a range of branded apparel and accessories, including T-shirts, caps, and eco-friendly bags.

    What are Banana Sisters’ future plans besides expanding their physical stores?
    The company has plans to launch a dedicated Philippine e-commerce platform by the end of next year, offering local payment options and nationwide delivery.

  • Nicole Kidman Announced As Global Brand Ambassador For Japanese Luxury Brand Cle De Peau Beaute

    Nicole Kidman Announced As Global Brand Ambassador For Japanese Luxury Brand Cle De Peau Beaute

    Nicole Kidman, recognized worldwide for her acting prowess and staunch advocacy for women’s rights, has been announced as the new global brand ambassador for Cle de Peau Beaute, a renowned Japanese luxury skincare and makeup brand.

    Kidman’s appointment aligns seamlessly with Cle de Peau Beaute’s values, which revolve around intelligence, sophistication, and an uncompromising attitude, according to the company. Kidman’s embodiment of these values throughout her personal and professional life is what cemented her as the ideal figure to represent the brand on a global scale.

    Mizuki Hashimoto, the chief brand officer of Cle de Peau Beaute, elaborated on this, stating, “Radiance is about more than just physical appearance; it’s also about the inner strength that fuels positive transformation.” Hashimoto lauded Kidman for her inspiring journey, stating that it embodies the brand’s belief in the power of passion and purpose to unlock a radiant inner strength that can inspire and empower others.

    Kidman is not just known for her extensive acting career of over 40 years, but also for her dedicated humanitarian work. Her role as a UN Women Goodwill Ambassador has seen her actively promote women’s empowerment, especially in areas of education, economic opportunities, and the prevention of gender-based violence.

    Reacting to her appointment, Kidman expressed her excitement about joining the Cle de Peau Beaute family. “I am inspired by the brand’s commitment to celebrate individual beauty across all aspects of life,” she commented. “I look forward to what we can create together.”

    Cle de Peau Beaute, established in 1982, is considered a prominent brand in the luxury skincare and makeup industry. It is owned by the cosmetic giant, Shiseido.

    Questions & Answers

    Who is the new global brand ambassador for Cle de Peau Beaute?
    Nicole Kidman, the acclaimed actress and women’s rights advocate, has been appointed as the new global brand ambassador for Cle de Peau Beaute.

    What values of Cle de Peau Beaute does Nicole Kidman embody?
    Nicole Kidman aligns with Cle de Peau Beaute’s values of intelligence, sophistication, and an uncompromising attitude. Her inspiring journey also resonates with the brand’s belief in the power of passion and purpose to unlock a radiant inner strength that can inspire and empower others.

    What is Nicole Kidman’s opinion about joining Cle de Peau Beaute?
    Nicole Kidman has expressed her excitement and inspiration about joining Cle de Peau Beaute. She admires the brand’s commitment to celebrate individual beauty across all life’s aspects and is looking forward to what they can create together.

  • Rimowa Opens First Street-front Store In Japan’s Chubu Region: A Blend Of Luxury And Tradition

    Rimowa Opens First Street-front Store In Japan’s Chubu Region: A Blend Of Luxury And Tradition

    Rimowa, a luxury travel accessories brand, has recently opened its inaugural street-front store in Sakae, Nagoya, situated in the heart of Japan’s Chubu region. The brand, which is part of the LVMH portfolio, is renowned for its premium range of suitcases, bags, and accessories.

    Store Design and Location

    The newly unveiled store, nestled amidst other high-end brands on Otsu-dori Street, merges traditional Japanese architecture with Rimowa’s own unique design aesthetic. Covering an impressive 190 square meters over two floors, the store’s design emphasizes the concept of lightness, achieved by the natural light streaming through its glass walls.

    The ground floor of the store showcases a striking blend of two types of synthetic marbles, creating a stark contrast with the store’s luminous interior ambiance.

    Customer Service and In-store Features

    On the second floor, customers will find two dedicated repair counters offering hot stamping and click repair services. The store also features a secluded customer service area, designed to promote a calm and relaxed shopping environment. True to Rimowa’s commitment to design and quality, this area boasts furniture crafted by Marcel Breuer, a renowned figure in furniture design who received his education at Germany’s prestigious Bauhaus.

    Questions & Answers

    Where is the new Rimowa store located?
    The new Rimowa store is located in Sakae, Nagoya, in Japan’s Chubu region.

    What is the design theme of the new Rimowa store?
    The design theme of the new Rimowa store emphasizes lightness, with natural light filtering in from its glass walls.

    What services does the new Rimowa store offer?
    The new Rimowa store offers dedicated repair counters for hot stamping and click repairs. It also features a partitioned customer service area for a relaxed shopping experience.

  • LVMH Sees Sales Dip: Fashion And Wine Departments Hit Hardest Amid Economic Uncertainty

    LVMH Sees Sales Dip: Fashion And Wine Departments Hit Hardest Amid Economic Uncertainty

    LVMH Moet Hennessy Louis Vuitton experienced a decrease in sales during the first half of the year, primarily due to weaker performance in its fashion and wine departments.

    Decreased Revenue

    The distinguished luxury conglomerate reported a 4 per cent decline in revenue, which totaled EUR39.8 billion (US$46.7 billion) over a six-month period. This figure represents a 3 per cent decrease in sales on an organic basis, including a 3 per cent decrease in the first quarter and a 4 per cent reduction in the second quarter.

    Impact on Different Divisions

    The major contributors to this decline were an 8 per cent drop in sales in both the fashion and leather goods division and the wine and spirits division. The group attributes the dip in fashion revenue to the strong growth it enjoyed last year, which was largely spurred by increased tourist spending in Japan, owing to a weaker yen. As for the wine segment, it suffered due to the influence of trade tensions impacting the critical markets of the US and China.

    Furthermore, perfume and cosmetics and watches and jewellery departments also reported a 1 per cent decline in sales. In contrast, the selective retailing segment remained flat, a result of continued growth at Sephora and the streamlining of operations at DFS.

    Profit Decline

    In terms of profit, there was a 15 per cent slide in profit from recurring operations which amounted to EUR9 billion, and the net profit was down 22 per cent to EUR5.6 billion.

    Despite these figures, the group maintains its confidence in the prevailing uncertain geopolitical and economic climate. It plans to continue focusing on bolstering the appeal of its brands.

    Questions & Answers

    What were the major contributors to LVMH’s decline in sales?
    The major contributors were an 8 per cent drop in sales in both the fashion and leather goods division and the wine and spirits division.

    What factors affected the fashion and wine segments?
    The dip in fashion revenue can be attributed to the strong growth it experienced last year due to increased tourist spending in Japan, owing to a weaker yen. The wine segment suffered due to trade tensions impacting the crucial markets of the US and China.

    What are LVMH’s plans moving forward amidst the economic downturn?
    The group plans to maintain its focus on enhancing the desirability of its brands, expressing confidence in the prevailing uncertain geopolitical and economic environment.

  • Korean e-commerce firms under fire over hidden review rankings

    Korean e-commerce firms under fire over hidden review rankings

    Approximately 40% of significant online shopping portals in South Korea utilize proprietary algorithms to order product reviews, but the metrics behind these rankings are not publicly disclosed. This lack of transparency has caused some concerns about consumer trust, as per a recent study by the Seoul Metropolitan Government.

    Algorithm-Based Ranking in Online Retail

    The Seoul Electronic Commerce Center’s latest survey, published on Friday, revealed that 66% (33 out of 50) of the country’s top online retail platforms arrange customer feedback using algorithm-based rankings. These kinds of rankings are often labeled as “most popular” or “best”. However, 36% (18 out of 50) of these platforms do not provide any explanation about how these algorithms work.

    The systems used for review rankings can vary across different platforms, but they often prioritize high-star ratings and positive comments. Only a handful of platforms allow visibility for critical yet constructive reviews or let users sort reviews based on their valuable positives and negatives.

    While most platforms offer basic filtering options like “photo/video reviews” or “newest first”, more sophisticated controls are a rarity. Only a single platform allowed users to sort by “most commented”, while merely four platforms provided options to exclude reviews from promotional testers.

    The Importance of Reviews in Online Shopping

    In the report, the city stated, “In online shopping, where consumers cannot inspect the product in person, reviews are a vital factor in the decision-making process. Overemphasis on positive reviews undermines trust and limits informed consumer choice.”

    International platforms such as Costco, Rakuten, Amazon and Sephora have implemented more transparent and user-friendly review systems. For instance, Costco and Rakuten highlight one positive and one critical review deemed most helpful, while Sephora marks incentivised reviews and enables users to filter them out completely. Amazon provides tools to highlight both positive and negative reviews that other consumers have found useful.

    Seoul officials are planning to propose regulatory changes that would require online retailers to reveal their review-sorting algorithms to ensure better oversight.

    Kim Myung-sun, director of Seoul’s Fair Economy Division, commented, “A balanced review policy aids consumers in making quicker decisions and reduces unnecessary returns and disputes. We will continue to advocate for policies that protect consumer rights.”

    Questions & Answers

    What percentage of South Korean online shopping platforms use proprietary algorithms for ranking product reviews?
    Approximately 40% of major online shopping platforms in South Korea employ proprietary algorithms to rank product reviews.

    Why is there a concern about the use of algorithm-based rankings?
    The concern arises from the fact that the criteria behind these algorithm-based rankings are not disclosed to the public, which raises issues about consumer trust and transparency.

    What do Seoul officials plan in response to these findings?
    Seoul officials plan to propose regulatory changes requiring online retailers to disclose their review-sorting algorithms, which aims to strengthen oversight in the online retail sector.

  • McDonald’s to sell Hong Kong retail spaces valued at US$153 million

    McDonald’s to sell Hong Kong retail spaces valued at US$153 million

    Fast-food giant McDonald’s has announced plans to sell eight top-tier retail properties in Hong Kong, collectively estimated to be worth HK$1.2 billion (US$152.89 million). Jones Lang LaSalle (JLL), appointed as the exclusive agent for the sale, reported the news earlier this week.

    The properties will be sold via public tender, with the process scheduled to conclude on September 16. Buyers will have the flexibility to purchase the properties either separately or as a comprehensive portfolio. All the properties come with enduring leases with McDonald’s, which adds to their appeal.

    Previously, there had been reports that McDonald’s was considering selling all of its 23 stores in Hong Kong, the total market value of which is roughly HK$3 billion (US$382 million). The current sale of eight stores represents the first phase of this broader asset disposal strategy.

    This move is part of McDonald’s larger efforts to refine its asset base in the region. In 2017, McDonald’s sold its 20-year master franchise rights for China and Hong Kong to a consortium led by Citic Group and private equity firm Carlyle, while maintaining ownership of its real estate portfolio.

    Questions & Answers

    What is the estimated market value of the eight Hong Kong properties that McDonald’s plans to sell?
    The total market value of the eight properties is estimated to be around HK$1.2 billion (US$152.89 million).

    How will the sale of these properties be conducted?
    The sale will occur via public tender and is scheduled to conclude on September 16.

    What is McDonald’s broader strategy for its assets in the region?
    This sale is part of McDonald’s larger efforts to optimize its regional asset base. The company previously sold its 20-year master franchise rights for China and Hong Kong to a consortium, while retaining ownership of its real estate portfolio.

  • Heritage Retailer Sincere Revolutionizes Customer Engagement With Successful Whatsapp Reactivation Campaign

    Heritage Retailer Sincere Revolutionizes Customer Engagement With Successful Whatsapp Reactivation Campaign

    In the face of evolving consumer behaviour and economic instability, traditional department stores such as Sincere, a well-established name since 1900, are required to modernize. Recently, Sincere demonstrated that not only is digital transformation viable for heritage retailers, but it can also be highly lucrative.

    Partnering for Success

    To achieve this, Sincere collaborated with Sanuker, a WhatsApp business solution provider, and Linkage, a retail solution expert, to launch a comprehensive WhatsApp reactivation campaign. This campaign aimed to re-engage inactive customers and increase visitor numbers in physical stores. The results were exceptional, with a 72 per cent coupon redemption rate, a 25 per cent click-through rate, and an incredible 290X return on ad spend – achievements that have since been hailed as a success story.

    The strategy behind the “Sincere Crazy Sale” campaign involved using WhatsApp for message broadcasting and real-time coupon redemption through POS. The campaign harnessed Sincere’s previous customer purchase activity data to distribute highly personalized digital coupons via WhatsApp, which could be redeemed in-store through a QR code system validated by Linkage’s POS. This approach developed a seamless and trackable online-to-offline (O2O) experience, successfully increasing foot traffic back to physical stores.

    David Li, Marketing Manager at Sincere, stated, “We succeeded in effectively re-engaging our inactive and VIP customers. The execution of this campaign significantly improved store visitor numbers and yielded results that greatly surpassed our expectations.”

    The Power of Integration

    Despite its potential, many retailers are still running their business messaging in isolation from their POS or CRM systems, which limits scalability and personalization. In contrast, the solution provided by Sanuker and Linkage enables programmatic audience targeting, campaign automation, and performance feedback loops, transforming WhatsApp into a valuable engagement tool rather than a one-time messaging platform.

    Sanuker and Linkage combined their expertise to offer a fully integrated, scalable solution specifically for Hong Kong retailers. With over three decades of experience in retail systems, Linkage ensures the synchronization of POS and CRM data and campaign logic. This enables precision in programmatic marketing, such as targeting customers who have previously purchased specific product categories, setting up tier-based offers for high-spending members, and providing real-time insights on response rates, redemptions, and even post-campaign purchasing behaviour.

    WhatsApp has proven to be an effective channel for re-engaging inactive customers and reaching high-value segments due to its extensive reach and immediacy. It offers better open rates than other channels such as email or SMS.

    Transforming the Retail Landscape

    In an era where customer loyalty is increasingly hard to secure, providing personalized, timely, and trackable promotions is crucial. Sincere’s campaign has not only proven beneficial for the brand, but it also serves as a template for how traditional retailers can thrive in a digital-first world, placing WhatsApp at the heart of a broader customer strategy.

    Questions & Answers

    What is the significance of Sincere’s recent campaign?
    The campaign demonstrates how traditional retailers can successfully transform digitally without losing their heritage, offering a blueprint for others to follow.

    How does the solution provided by Sanuker and Linkage work?
    By integrating with a retailer’s existing POS and CRM systems, the solution allows businesses to target audiences programmatically, automate campaigns, and receive real-time performance feedback.

    Why is WhatsApp an effective channel for re-engaging customers?
    WhatsApp offers unmatched reach and immediacy, with open rates often surpassing those of email and SMS, making it an effective tool for reconnecting with lapsed customers and activating high-value segments.

  • Liverpool FC Expands Global Footprint With 20th Standalone Store In Hong Kong

    Liverpool FC Expands Global Footprint With 20th Standalone Store In Hong Kong

    Liverpool Football Club (LFC) recently inaugurated its inaugural standalone store in Hong Kong, marking a significant milestone as its 20th globally. This move is strategically aligned with the five-year extension of the club’s collaboration with All Star Partner, an established sports and e-commerce retailer with a focus on worldwide sports brand merchandizing and licensing.

    Promoting Football Culture in Hong Kong

    The newly launched store, strategically situated in the Kai Tak Sports Park, caters to the club’s burgeoning fan base in the region. It is a one-stop-shop for all official Liverpool FC merchandise, offering a wide spectrum of club-branded attire, exclusive collections, and up-to-the-minute product releases.

    Luo Bin, CEO of All Star Partner, shared his confidence in the standalone store’s ability to not only fulfill the demand for official merchandise from Hong Kong and regional fans but also establish a dedicated space for fan interaction. This will enable fans to fully engage in the distinctive football culture of Liverpool FC.

    On the same note, Lee Dwerryhouse, Senior VP of Merchandising at LFC, reaffirmed that Asia continues to be the club’s strategic priority. This emphasizes the region’s pivotal role in the club’s international retail and fan engagement approach.

    The Growing Presence of LFC in Asia

    The Hong Kong store marks the ninth standalone LFC store in Asia. Besides these standalone outlets, the club also operates over 100 stores within larger establishments, pop-up locations, and an extensive network of e-commerce platforms specifically designed for Asian markets.

    Questions & Answers

    What does the opening of the new standalone store in Hong Kong signify for Liverpool FC?
    The opening of the standalone store in Hong Kong marks Liverpool FC’s 20th such outlet worldwide, highlighting the club’s ongoing expansion and commitment to engaging with its overseas fanbase.

    What is the purpose of the new standalone store in Hong Kong?
    The new store primarily targets Liverpool FC’s growing fanbase in the region by providing a wide range of official merchandise. It also aims to create an exclusive space for fans to interact and immerse themselves in the club’s unique football culture.

    What is the extent of Liverpool FC’s retail presence in Asia?
    With the new addition in Hong Kong, Liverpool FC now operates nine standalone stores in Asia. Additionally, the club runs over 100 stores within larger establishments, pop-up stores, and a robust network of e-commerce platforms across Asian markets.

  • DayOne Breaks Ground on Its First Hyperscale Data Center in Singapore

    DayOne Breaks Ground on Its First Hyperscale Data Center in Singapore

    DayOne has officially broken ground on its inaugural hyperscale data centre in Singapore, marking a significant milestone for the company and the region’s technological landscape. Located in the heart of Singapore, the facility is set to offer a remarkable 20 MW of capacity across a sprawling 40,000 square meters.

    Aiming for 2026: The First Phase Launch

    The first phase of this ambitious project is on track to become operational by 2026, supporting the burgeoning demands of artificial intelligence, cloud computing, and high-density workloads. But this isn’t just about raw capacity; DayOne has firmly committed to sustainability. To power the facility, the company has signed a ten-year Power Purchase Agreement with Sembcorp Power to rely entirely on renewable energy sources. They will utilize bundled Renewable Energy Certificates (RECs) ensuring a green footprint that resonates with today’s eco-conscious business practices.

    Innovating for a Greener Tomorrow

    DayOne has also partnered with the National University of Singapore on a research and development initiative under the Sustainable Tropical Data Centre Testbed Phase 2.0. This collaboration aims to test cutting-edge cooling technologies and Solid Oxide Fuel Cell (SOFC) systems tailored for tropical climates. As if that weren’t ambitious enough, the site will pioneer SOFC power generation methods to harness hydrogen-based energy, reflecting a daring leap toward innovative energy solutions. The facility will support both air and liquid cooling, ensuring optimal performance under various operational conditions.

    Setting the Bar for Sustainability Standards

    With aspirations to earn LEED Platinum and BCA Green Mark Platinum certifications, DayOne is not just looking to build but to set a benchmark for sustainable design in the data centre sector. This project aligns with Singapore’s Digital Connectivity Blueprint, part of its broader initiative to augment 300 MW of capacity in the coming years. Recognized by the Infocomm Media Development Authority (IMDA) and the Singapore Economic Development Board (EDB), the facility came through the Pilot Data Centre Call for Application, emphasizing the country’s commitment to fostering innovation in digital infrastructure.

    Nonetheless, the impact of this development extends beyond Singapore’s borders. DayOne’s operations span across Singapore, Malaysia, Indonesia, Thailand, Japan, and Hong Kong SAR, with the Singapore site poised to be a cornerstone for its regional growth strategy while catering to the increasing demands for AI and high-performance computing workloads. In a region where technology is evolving faster than you can say “hyperscale,” DayOne is certainly setting the pace.

    Questions & Answers

    What is DayOne’s goal for its new data centre in Singapore?
    DayOne aims to deliver 20 MW of capacity across 40,000 square meters, with the first phase expected to be operational by 2026, focusing on AI, cloud computing, and high-density workloads.

    How is DayOne ensuring sustainability at its data centre?
    The company has signed a 10-year Power Purchase Agreement with Sembcorp Power to run the facility entirely on renewable energy, utilizing bundled Renewable Energy Certificates sourced locally or through grid connections.

    What unique technologies will DayOne test at the new facility?
    DayOne will collaborate with the National University of Singapore to test advanced cooling systems and Solid Oxide Fuel Cell (SOFC) technologies aimed at optimizing energy efficiency for tropical climates.

  • Beloved Singaporean Eatery Ka-Soh Bids Farewell After 86 Years of Serving Iconic Cantonese Fish Soup

    Beloved Singaporean Eatery Ka-Soh Bids Farewell After 86 Years of Serving Iconic Cantonese Fish Soup

    In a heartfelt message posted on Facebook, Ka-Soh has announced it will close its Greenwood Avenue location, marking the end of an era come September 28, 2025. This decision comes after years of serving sumptuous Cantonese-style zi char dishes, beloved in both Singapore and Malaysia for their homey appeal and shared dining experience, as recognized by the Michelin Guide.

    Ka-Soh is particularly famous for its signature fish soup, a culinary masterpiece featuring a velvety, milky broth crafted from hours of boiling fish bones. And let’s not forget the prawn paste chicken — a dish that many loyal patrons hail as the best in Singapore, proving that food can inspire both nostalgia and deep cravings.

    In its announcement, Ka-Soh expressed immense gratitude to its loyal customers who have supported the restaurant for generations, moving with it from Chin Chew Street to Amoy and out to Outram before settling in Greenwood.

    Cedric Tang, the third-generation owner at the helm, shared his struggles with survival in today’s competitive food landscape. Just this month, he revealed to The Straits Times that the restaurant has been grappling with slim margins, admitting that he has had to take a salary cut while the earnings have dwindled to barely breaking even, a significant shift from the once-thriving profits of 30-40% seen decades ago.

    The Legacy of 86 Years

    The journey of Ka-Soh began in 1939 when Cedric’s grandfather, Tang Kwong Swee, launched the original eatery, Swee Kee. Following the disruptions of World War II, he reinvented himself as a street hawker along Chin Chew Street before eventually securing a shophouse to reopen his business. As demand grew, he hired a head waitress and her daughter-in-law, who helped shape the restaurant’s character, lending their name to what would become “Ka-Soh,” meaning “daughter-in-law” in Cantonese.

    The restaurant transitioned to Cedric’s father in the 1980s, relocating to Amoy Street in 1996, and saw a new chapter in 2007 with the launch of Ka-Soh as a slightly more upscale offering. At the peak of its popularity, Swee Kee attracted a blend of local patrons and international celebrities, including Hong Kong’s Four Heavenly Kings — Jacky Cheung, Andy Lau, Aaron Kwok, and Leon Lai — who dined there after their performances in Singapore, according to MustShareNews.

    Over the years, Swee Kee operated six outlets, including its flagship location on Amoy Street, earning multiple Michelin Bib Gourmand awards for providing quality food at reasonable prices. Yet, as economic realities set in, including increasing operational costs, Ka-Soh had to make the painful decision to close, nearly all of its outlets falling to the wayside, leaving just one standing.

    In a candid interview with 8days, Cedric articulated the harsh truths faced by traditional eateries in Singapore. Rising costs, persistent staffing challenges, and evolving customer expectations create a perfect storm of difficulties, particularly when price adjustments become necessary. “Being a heritage brand doesn’t pay the bills,” he lamented. Despite the emotional weight of closing the restaurant, Cedric remains hopeful that the spirit of their culinary legacy will endure, acknowledging the hard work he and his brother Gareth have poured into it.

    “Of course, it’s not easy,” he concluded somberly. “But we know we gave it everything we had.”

    Questions & Answers

    What is the significance of Ka-Soh’s closure for the local dining scene?
    Ka-Soh’s closure represents the loss of a beloved heritage brand that has served Singaporeans for decades, highlighting the challenges traditional eateries face in a rapidly changing economic landscape.

    How did Ka-Soh become popular in the first place?
    Ka-Soh became popular due to its authentic Cantonese-style zi char dishes, particularly its acclaimed fish soup and prawn paste chicken, attracting a loyal customer base over its 86-year history.

    What challenges is the restaurant industry facing today?
    The industry is grappling with rising operational costs, staffing issues, and shifting customer expectations, making it tough for heritage brands like Ka-Soh to adapt and thrive.

  • Starbucks Unveils Its Grandest Flagship Store Yet in Taiwan

    Starbucks Unveils Its Grandest Flagship Store Yet in Taiwan

    Starbucks has unveiled its grandest flagship store in Taiwan, the Starbucks Reserve Dream Plaza Taipei, an ambitious endeavor nestled in the bustling Xinyi District. Open around the clock, this sprawling 2,000-square-meter venue transforms coffee culture into an immersive experience, featuring exclusive beverages and innovative concepts that are nothing short of a caffeine lover’s paradise.

    A Multifaceted Coffee Oasis

    Visitors can explore several distinct zones within this flagship location, including a Reserve Bar that serves up traditional espresso classics and an enticing bakery. Notably, the Siren’s Lounge®, the first of its kind in the Asia Pacific, offers a reservations-only tasting experience where guests dive into a curated menu crafted by renowned chef André Chiang. This unique dining adventure pairs exquisite food with mocktails and cocktails such as the “VSOP Brandy Espresso Bliss” and the “Reserve Coffee Manhattan,” creating moments that blend taste with artistry.

    Interactive Experiences and Educational Spaces

    The store also boasts new attractions like the Sensory Room and Coffee Experience Room, both designed for tastings, workshops, and events led by Starbucks Coffee Masters and expert roasters. These engaging spaces allow customers to delve deep into the intricacies of coffee’s origins and flavors, making each sip a journey of discovery.

    Introducing Teavana and Artistic Flair

    Excitingly, the store rolls out Taiwan’s first dedicated Teavana® Bar, featuring sparkling tea fusions and seasonal ingredients that reflect local flavors. Artists from both Taiwan and across the globe contribute to the store’s visual identity through a rotating art program themed “Harmony of Nature & Innovation.” The in-store gallery showcases the creativity behind coffee culture, sustainability, and cultural heritage.

    A striking metal sculpture of the iconic Starbucks Siren welcomes patrons at the entrance. Inside, highlights include “Terroir / The Rhythm of Seasons,” crafted by Indigenous Truku artist Labay Eyong, and “The Coffee Dreamscape,” a generative digital artwork by Che-Ye Wu. Tokyo-based artist Yaeko Kurimata adds a beautiful mural titled “Coffee and Biodiversity” in the Siren’s Lounge®, while Canadian designer Ben Johnston’s typographic piece in the Sensory Room conveys the fundamentals of coffee in a captivating visual format.

    A Commitment to Sustainability

    In a notable achievement, this store stands as the largest certified Greener Store in the Asia Pacific, exemplifying Starbucks’ commitment to sustainable design and materials throughout its structure. With an emphasis on eco-friendly practices, this flagship location not only serves coffee but also promotes a conscious approach to its craft.

    Questions & Answers

    What makes the Starbucks Reserve Dream Plaza Taipei unique compared to other Starbucks locations?
    This flagship store features an expansive 2,000-square-meter space with multiple immersive zones, including a dedicated Siren’s Lounge® offering a reservations-only tasting menu, unique to the Asia Pacific region.

    How does the store enhance the customer experience beyond traditional coffee offerings?
    With the introduction of the Sensory Room and Coffee Experience Room, guests can engage in tastings and workshops that delve deeper into coffee’s origins and flavors, guided by experts and Coffee Masters.

    What role does art play in the Starbucks Reserve Dream Plaza Taipei?
    The store showcases a rotating art program focused on “Harmony of Nature & Innovation,” featuring works by both local and international artists, enhancing the ambiance while celebrating coffee culture and sustainability.

  • Ha Long Casino Operator Surges to Profitability After Six Years in the Red

    Ha Long Casino Operator Surges to Profitability After Six Years in the Red

    Royal International Corporation, the force behind the Royal Ha Long Casino in northern Vietnam, is celebrating a crucial turnaround as it recorded its first profit in six years during the second quarter of 2025.

    In a notable revival, the company posted profits of VND10 billion (approximately US$382,500), with revenues soaring 31% year-on-year to reach VND46.9 billion, a peak not seen in over five years. This impressive performance was attributed to the economic rebound, particularly within the service and tourism sectors, which had experienced significant downturns in recent years.

    Last year, the same period saw Royal International grapple with a loss of VND2 billion. It’s worth noting that the firm last enjoyed profitable waters back in the third quarter of 2019, when the cards were evidently in their favor.

    Looking forward, Royal International Corporation sets ambitious targets for the full year, aiming for revenues of VND187 billion and post-tax profits of VND34 billion. To achieve these goals, the company plans to exercise tight control over fixed and financial costs, particularly interest expenses, while also boosting revenues through strategic initiatives.

    Established in 1994, Royal International Corporation comprises a casino, hotel, and luxurious villas in the scenic Ha Long Bay area of Quang Ninh Province, which shares a border with China. Notably, the company made its debut on the Ho Chi Minh Stock Exchange in 2007. However, in May 2022, it faced delisting after three consecutive years of losses, which led to its shift to the Unlisted Public Company Market. Yet, there’s a silver lining: its stock is currently trading at VND5,500, experiencing a remarkable increase of over 57% since the start of the year—employment definitely wasn’t the only thing rising lately.

    Questions & Answers

    What factors contributed to Royal International Corporation’s recent profitability?
    The improved profitability stemmed from a recovery in the service and tourism sectors, which are vital for the company’s operations, alongside a significant increase in revenues by 31% year-on-year.

    What are the future financial targets for Royal International Corporation?
    For the full year 2025, the company aims to achieve revenues of VND187 billion and post-tax profits of VND34 billion, focusing on cost control and increasing revenue streams.

    What challenges has Royal International Corporation faced in recent years?
    The company dealt with six consecutive years of losses, culminating in its stock being delisted in May 2022 after three years of declining performance, before being transferred to the Unlisted Public Company Market.

  • U-Mobile and MICTH Join Forces to Speed Up 5G Expansion Across Malacca

    U-Mobile and MICTH Join Forces to Speed Up 5G Expansion Across Malacca

    U Mobile has officially partnered with Melaka ICT Holdings Sdn Bhd (MICTH) through a memorandum of understanding (MoU) that seeks to accelerate the deployment of U Mobile’s Next Gen 5G network within the region of Malacca. This collaboration is poised to bring faster, more reliable connectivity to consumers and businesses alike.

    Strengthening Infrastructure for a Digital Future

    Under the terms of this agreement, MICTH will provide U Mobile with access to its extensive tower and site infrastructure, along with essential support for site implementations throughout the state. The two organizations plan to leverage their combined expertise to establish an efficient rollout process for 5G technology, enabling a broader and quicker expansion of coverage.

    Woon Ooi Yuen, U Mobile’s Chief Technology Officer, expressed enthusiasm about the collaboration, emphasizing MICTH’s pivotal role in driving rapid deployment in the state. “As Malacca’s state-backed ICT leader, MICTH plays a vital role in accelerating deployment in the state, supporting our ambition to achieve 80% nationwide CoPA by the second half of 2026,” Woon remarked. He added that this partnership will significantly enhance 5G connectivity, propelling both consumer experiences and enterprise capabilities, while also aligning with Malacca’s broader digital transformation strategy to grow its digital economy.

    A Vision for Inclusive Connectivity

    Dr. Nazdiana Ab Wahab, CEO of MICTH, reiterated the organization’s commitment to fostering seamless and inclusive connectivity throughout Malacca. “MICTH remains steadfast in its commitment to ensuring seamless and inclusive connectivity across the state, supporting Malacca’s digital transformation and infrastructure development for the benefit of the economy and the people of Malacca,” she stated, encapsulating the ambition behind the partnership.

    The MoU was formalized during an appreciation ceremony held in Kuala Lumpur, coinciding with the Malacca State Telecommunication Synergy event. Key figures in attendance included U Mobile’s Head of Network Programs and Rollout, Jaime Chee Kar Yean, as well as Datuk Fairul Nizam Roslan, the Malacca Executive Council Member for Science, Technology, Innovation, and Digital Communication. The occasion was graced by the presence of Malacca Chief Minister, Datuk Seri Utama Ab Rauf Yusoh, and State Secretary, Datuk Azhar Arshad.

    Questions & Answers

    What is the primary goal of the MoU between U Mobile and MICTH?
    The main goal of the MoU is to accelerate the rollout of U Mobile’s Next Gen 5G network in Malacca, enhancing connectivity for consumers and businesses across the state.

    How will MICTH support U Mobile in this partnership?
    MICTH will provide U Mobile access to its tower and site infrastructure, along with comprehensive assistance for site implementations to facilitate the deployment of 5G technology.

    Who were the key figures present at the signing of the MoU?
    The signing was attended by notable figures including U Mobile’s Head of Network Programs, Jaime Chee Kar Yean, Malacca Executive Council Member Datuk Fairul Nizam Roslan, and Chief Minister Datuk Seri Utama Ab Rauf Yusoh, among others.

  • Steve Presley Takes Helm As CEO Of Refresco: A Strategic Move For Global Growth

    Steve Presley Takes Helm As CEO Of Refresco: A Strategic Move For Global Growth

    Refresco, a leading independent beverage solutions provider, has announced the appointment of Steve Presley as its new Chief Executive Officer. Presley will assume the role effective from August 4, spearheading the company’s global growth strategy and joining its executive board.

    Experienced Leadership

    Presley, a seasoned veteran in the food and beverage industry, brings nearly three decades of experience to his new role at Refresco. His most recent position was at Nestle, where he served as the executive Vice President and CEO of Zone Americas. His considerable industry experience, along with strong relations with retailers and brands, is expected to be a considerable asset for the company.

    James Cunningham, a partner at KKR and chairman of Refresco’s supervisory board, expressed his confidence in the appointment, remarking on Presley’s entrepreneurial spirit along with his extensive operational and financial expertise. He also highlighted Presley’s deep understanding of customer needs, which are likely to be key assets in Refresco’s mission to continue delivering exceptional beverage solutions globally.

    About Refresco

    As the world’s leading independent beverage solutions provider, Refresco caters to a broad range of clients, including global and national brands, as well as emerging brands and retailers. The company operates production facilities across Europe, North America, and Australia, offering a diverse selection of beverages. These range from soft drinks, juices, ready-to-drink teas, and mineral waters to energy drinks and plant-based beverages.

    Questions & Answers

    Who is the newly appointed CEO of Refresco?
    Steve Presley is the newly appointed CEO of Refresco. He will take on his new role from August 4.

    What experience does Steve Presley bring to Refresco?
    Presley brings nearly 30 years of experience in the food and beverage industry. He previously held the role of executive Vice President and CEO of Zone Americas at Nestle.

    What is Refresco’s area of expertise?
    Refresco is a leading independent beverage solutions provider, offering a wide range of beverages such as soft drinks, juices, ready-to-drink teas, mineral waters, energy drinks, and plant-based beverages. It operates production facilities across multiple continents including Europe, North America, and Australia.