Retail News CRM

Author: Mei Ling Tan

  • Google Photos opens up Magic Editor and other AI image-editing tools to everyone

    Google Photos opens up Magic Editor and other AI image-editing tools to everyone

    Google Photos is expanding the availability of its powerful photo editing tools, including the popular Magic Editor, to a wider audience. This move, which was initially announced last month, is now gradually becoming a reality for many users of Pixel smartphones.

    Google Photos users can now access an array of AI-powered tools, including Magic Editor, Magic Eraser, Unblur, and various photo and video enhancements, without requiring a Google One subscription. This development is part of Google’s broader effort to democratize advanced photo editing capabilities and make them accessible to a larger user base.

    Magic Editor, which was originally introduced with the Pixel 8 and 8 Pro, allows users to easily modify photos by moving, resizing, or erasing elements, as well as applying different styles and effects. With a simple tap, circle, or brush selection, users can make precise adjustments to their images, and the zoom function enhances this capability further. The tool also offers contextual presets like Sky, Golden hour, and Stylized to provide a range of creative options.

    While Google is extending access to these tools to all Android and iOS users, there are some limitations in place. Users will be able to save up to 10 edited photos per month using Magic Editor. To exceed this limit, a Google One Premium (2+TB) plan or a Pixel smartphone is required. Additionally, Android users will need to meet specific hardware requirements, including Android OS 8.0 or higher, 4GB of RAM, and a 64-bit chipset.

    This expansion of access is great news for those with older Google phones or non-Google phones who would like to try out these AI editing features without having to sign up for Google One. By removing the subscription requirement for these tools, Google is empowering users to enhance their photos and videos with ease, irrespective of their technical expertise or subscription status. This move is expected to be well-received by users who seek to elevate their content without investing in additional subscriptions or complex software.

  • Tumi expands travel retail footprint in Asia

    Tumi expands travel retail footprint in Asia

    Travel accessories brand Tumi is expanding in Asia with a redesigned presence at major airports across the region.

    The stores at South Korea’s Incheon International Airport and Thailand’s Suvarnabhumi Airport opened on earlier this month.

    The new 50sqm store at Incheon International Airport in Seoul contains a large-scale architectural facade. The approximately 19-foot-tall exterior, designed by CJ2 and local South Korean company Design Poom, features a T-icon pattern with 3D aluminium panels accented by a logo-inspired lighting effect.

    The store at Suvarnabhumi Airport in Bangkok also greets customers with an illuminated exterior and a T-icon design.

    Both sites have sleek and modern interiors and offer a wide choice of products tailored to the demands of tourists.

    “With more launches coming soon at Soekarno–Hatto International Airport in Jakarta and Chhatrapati Shivaji Maharaj International Airport in Mumbai, which are also among the busiest in the region, travel retail will continue to be a key focus through thoughtfully planned and skilfully executed designs that bring customers into our world and speak to the way they travel today,” said Aris Maroulis, VP of Asia-Pacific and the Middle East at Tumi.

    The new store at Soekarno-Hatto International Airport is set to open late this month and will join the airport’s other duty-free shops and restaurants in Terminal 3. The location at Chhatrapati Shivaji Maharaj International Airport will open in mid-June and will have a similar design.

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  • WhatsApp will soon allow you to preview photos and videos within pinned messages

    WhatsApp will soon allow you to preview photos and videos within pinned messages

    WhatsApp, the popular messaging app, is continuously testing new features for its large user base, and it usually does that by pushing them first to its beta app available through the Google Play Store. Recently, according to WABetaInfo, the company has been testing a new preview feature for pinned messages that can be found in the latest beta version 2.24.11.12. This new update aims to make it easier for users to manage and access important messages within their chats.

    This feature was first spotted in a previous beta version, 2.24.7.27, and it has now progressed to public testing. By incorporating a thumbnail preview for pinned messages, WhatsApp is taking another step towards enhancing user interaction and organization within chats. This means users will be able to quickly identify the content of a pinned message without having to open it fully, streamlining their messaging experience.

    The thumbnail preview will be particularly useful for media messages, including photos and videos. Users can now instantly recognize the media content directly within the pinned message preview area, saving time and effort. Whether it’s a funny meme, an important document, or a memorable video, the new preview feature is designed to make navigating through pinned messages a breeze.

    This enhancement builds upon previous updates, such as the ability to pin multiple messages and the 24-hour, 7-day, and 30-day pinning durations. While the preview feature is currently available to select beta testers, it is expected to roll out to more users in the coming days. If you’re eager to try it out, you can join the WhatsApp beta program on the Google Play Store and install the latest update. However, do note that availability for this program is almost always full to capacity, however, your mileage may vary.

    WhatsApp continues to innovate and refine its features to cater to the needs of its vast user base. The new preview feature for pinned messages is a testament to the company’s commitment to making messaging more seamless and efficient.

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  • Miniso’s revenue and profit soar as footprint expands

    Miniso’s revenue and profit soar as footprint expands

    Value retailer Miniso has posted double-digit increases in both revenue and profit for the quarter ended March 31, driven by the higher number of stores across all markets.

    The company’s revenue rose 26 percent year over year to US$515.7 million, attributed to the increase in average store count and an around 9 percent same-store sales growth. Revenue generated from mainland China was up 16.2 percent to US$346.5 million, while revenue from overseas markets jumped 52.6 percent to US$169.2 million.

    Operating profit was US$102.9 million, up 29.1 percent, while adjusted net profit increased 27.7 percent to US$85.4 million.

    The company opened 217 net new stores during the quarter, raising the store count to 6630, comprising 4034 in Mainland China and 2596 in overseas markets.

    “This past March quarter has seen our fastest pace of store openings for the first quarters ever, establishing a robust foundation towards our goal of a net addition of 900 to 1100 stores in 2024,” said Guofu Ye, founder, chairman and CEO of Miniso.

    “We also embarked on our path towards our five-year strategic goal with a stronger March quarter compared to the high base of the same period in 2023.”

    The company expects sales growth to continue in the June quarter, driven by better store-level performance and store network expansion.

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  • Temu moves closer to Brazil debut after securing tax benefit from government

    Temu moves closer to Brazil debut after securing tax benefit from government

    Chinese e-commerce retailer Temu has been certified for a tax benefit program by Brazil’s government that exempts goods up to $50 from import fees, according to the country’s federal revenue office’s website on Monday, bringing the company closer to expanding its business to Latin America’s largest economy.

    Why it’s important

    Inclusion in Brazil’s tax exemption program “Remessa Conforme” is an advantage most cross-border retailers have in the country. Local media have reported Temu has been preparing the groundwork to enter Brazilian markets for a few months, although little detail is known so far.

    Context

    Temu is a popular shopping app from China’s Pinduoduo. Its rivals Shein, from China, and Shopee, owned by Singapore’s Sea, are already huge online shopping platforms in Brazil.

    The response

    Temu did not immediately respond to a Reuters request for comment. Its Brazilian website address said on Monday that Temu’s services should be available “soon” in the South American country.

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  • Garuda Indonesia and Singapore Airlines strengthen commercial partnership

    Garuda Indonesia and Singapore Airlines strengthen commercial partnership

    Garuda Indonesia (GA) and Singapore Airlines (SIA) today committed to deepen their commercial partnership, with the aim of offering reciprocal benefits for their frequent flyer programme members, and to explore revenue sharing arrangements for flights between Indonesia and Singapore, subject to regulatory approvals.

    The frequent flyer programme agreement was inked by Garuda Indonesia Chief Executive Officer (CEO) Mr Irfan Setiaputra and SIA CEO Mr Goh Choon Phong in Jakarta today, while the joint venture revenue share agreement was signed by Garuda Indonesia Director of Service and Commercial Mr Ade R. Susardi and SIA Chief Commercial Officer Mr Lee Lik Hsin.

    When launched, the frequent flyer partnership will allow GarudaMiles and KrisFlyer members to earn and redeem miles on codeshare flights operated by both airlines. The revenue sharing agreement, when implemented, will support joint capacity growth, marking a significant step in the plans for a proposed commercial joint venture arrangement that covers Garuda Indonesia and Singapore Airlines flights between Singapore and Indonesia.

    Both carriers are continuing with joint marketing activities to promote tourism. This potentially includes joint activities to promote tourist traffic to Indonesia, including familiarisation trips for travel trade and media.

    Singapore Airlines and Garuda Indonesia have a strong codeshare partnership that has expanded in recent months. Today, Garuda Indonesia codeshares on Singapore Airlines flights between Singapore and the Indonesian cities of Bali, Jakarta, Medan, and Surabaya, as well as long-haul routes between Singapore and Johannesburg, London (Heathrow), and Mumbai. SIA codeshares on Garuda Indonesia flights between Singapore and Bali, Jakarta, and Surabaya.

    Mr Irfan Setiaputra, President and CEO of Garuda Indonesia, said that this partnership is part of Garuda Indonesia’s efforts to improve the Company’s performance through a strategic commercial partnership, especially in providing added value to customers. “Having the same mission in optimising the potential of the aviation business ecosystem in South East Asia after the pandemic, this initiative is certainly an important manifestation of both airlines’ commitment to continue strengthening our well-established cooperation,” Mr Irfan explained.

    He added: “This partnership is a special moment for us, which also marks the 58 years of Garuda Indonesia’s journey in connecting Indonesia and Singapore. In the future, we hope that this partnership will continue to enhance social, cultural, and tourism relations between Indonesia and Singapore whilst offering seamless access for customers to enjoy various destinations served by both airlines.”

    “We hope that the expansion of this partnership will bring added value for Singapore and Indonesia, which are served by both airlines. Furthermore, this collaboration is also expected to not only provide added value for both airlines’ customers, especially through the ease of earning and redeeming miles for tickets and other exclusive benefits, but the hope is that it will strengthen Garuda Indonesia’s support for national tourism by providing more access to points in Indonesia for foreign tourists who will visit Indonesia via Singapore in the future,” Mr Irfan said.

    Mr Goh Choon Phong, Chief Executive Officer, Singapore Airlines, said: “Our win-win partnership with Garuda Indonesia will improve the connectivity between Indonesia and Singapore for our customers. This will help to meet the increasing demand for air travel between the two countries and beyond, as well as facilitate the growth of tourism and economic activities. Furthermore, by deepening the synergies between our frequent flyer programmes, we can enhance the benefits for our loyal customers, offering them more opportunities to earn and redeem miles when travelling with both airlines.”

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  • JD’s first-quarter revenue beats estimates

    JD’s first-quarter revenue beats estimates

    Chinese online retailer JD.com on Thursday reported first-quarter revenue that beat market estimates, as deep price cuts helped boost sales that had been hit hard by cautious customer sentiment.

    US listed shares of the company rose about 3.5 per cent in premarket trading.

    JD.com and bigger rival Alibaba Group have been lowering prices and offering discounts to maintain market share in the world’s second largest economy where consumers are gravitating toward low-cost, discount-focused platforms. JD.com has also been growing its logistics, electronics and home appliances divisions. On Tuesday, Alibaba reported an 86% drop in quarterly profit, primarily due to valuation change from equity investment, though it beat revenue estimates.

    Net revenue rose 7 per cent to US$36.02 billion in January-March, versus the $35.662 billion average of 21 analyst estimates compiled by LSEG. Analysts see full-year sales growing 6.7 per cent.

    JD.com reported net income attributable to shareholders of $986.6 million, up nearly 14 per cent from $866.2 million a year earlier.

  • Singapore and The Philippines further liberalise international air services to improve air connectivity between and beyond both countries

    Singapore and The Philippines further liberalise international air services to improve air connectivity between and beyond both countries

    Singapore and the Philippines signed a Memorandum of Understanding (MOU) to upgrade and further liberalise international air services between both countries. The MOU was signed by Mr Yee Ping Yi, Singapore’s Deputy Secretary of the Ministry of Transport and Mr Enrique Antonio J. Esquivel III, the Philippines’ Assistant Secretary for Aviation and Airports on 9 May 2024.

    The MOU upgrades the bilateral Air Services Agreement (ASA), which was signed in 2010 and last amended in 2015. It allows Singapore and Philippine airlines to offer up to 150 weekly codeshare services to carry passengers between Singapore and Manila, with airlines from third countries as codeshare partners. This is a significant increase from the current limit of 35 weekly codeshare services. The new limit of 150 weekly codeshare services will double by end-March 2026, and will be fully lifted by end-March 2027.

    In addition, there will be no limit on codeshare services between Singapore and other points in the Philippines, as well as between Singapore and any points in the Philippines involving airlines from ASEAN or the European Union.

    The upgraded ASA also allows Philippine airlines that are fully owned or controlled by nationals of other countries to access the traffic rights exchanged in the ASA, as long as their principal place of business is in the Philippines. Previously, only airlines that were substantially owned and effectively controlled by Philippine nationals could do so.

    Mr Yee Ping Yi, Deputy Secretary of the Ministry of Transport said: “It is important to provide a favourable regulatory environment so that our carriers can capitalise on new business opportunities. This MOU will facilitate improved air connectivity between and beyond both countries and is a win-win outcome for both countries.”

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  • The TikTok ban could hurt small businesses that prosper thanks to mobile users

    The TikTok ban could hurt small businesses that prosper thanks to mobile users

    The Bill that would Kill TikTok is signed by the POTUS (President of the United States), so ByteDance, TikTok’s parent company, has only several months before it decides whether to sell or face a ban in the US.

    So far, the smoke signals coming from ByteDance’s yard rule out a possible divestiture. They don’t want anybody else to get a hold of their magical algorithm that gets hundreds of millions of users hooked.

    Reuters reports that a lawsuit filed by a group of TikTok creators has ignited a contentious legal battle against the bill. The law, aimed at addressing national security concerns, has left millions of users and small business owners in distress, fearing the loss of a platform that has become integral to their livelihoods.

    The creators, hailing from diverse backgrounds and professions, argue that TikTok provides them with a unique avenue for self-expression and community building. Represented by Davis Wright Tremaine LLP, they contend that the law infringes upon their First Amendment rights and poses a threat to free speech by attempting to shutter a vital medium of communication.

    In response, the White House has defended the law, asserting that it aligns with constitutional limitations and addresses critical national security concerns. The Justice Department has vowed to defend the legislation in court, emphasizing its importance in safeguarding sensitive data and protecting American interests.

    This legal showdown is not the first time TikTok has faced regulatory challenges. Under the Trump administration, similar attempts to ban the app were met with resistance and legal action. Now, with a new administration in power, the battle rages on, with TikTok and its creators fighting to preserve their presence in the American digital landscape.

    For small business owners like Paul Tran and his wife Lynda, TikTok has been a game-changer. Their skincare brand gained widespread recognition after going viral on the platform, propelling their business to new heights.

    Tran’s sentiments are echoed by many small business owners who have found success on TikTok. The platform’s algorithm-driven approach has leveled the playing field, allowing creators to reach a broader audience and drive sales. With the introduction of TikTok Shop, which enables direct sales within the app, businesses have seen unprecedented growth and opportunity.

    The impact of TikTok extends beyond just business success; it has become a cultural phenomenon, shaping trends and influencing consumer behavior. For creators like Summer Lucille and Felicia Jackson, TikTok has provided a platform to showcase their products and connect with customers in ways that traditional social media platforms could not replicate.

    As the legal battle unfolds, the fate of TikTok hangs in the balance. While concerns about national security are paramount, the implications of a TikTok ban extend far beyond just data protection. For millions of users and small business owners, TikTok represents not just a social media platform, but a lifeline to opportunity and community.

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  • Huawei opens a flashy store across the street from the Apple Store in this city

    Huawei opens a flashy store across the street from the Apple Store in this city

    You surely have seen a McDonald’s located next to a Burger King, or a Nike store near Adidas. Believe me, it’s not a coincidence.

    Now, if you hop on the plane to Shanghai for the weekend, you’ll see Huawei’s new flagship store – it’s just across the street from Apple’s flagship shop. A Reuters report tells the story – Huawei, updating its retail strategy, is aggressively opening flagship stores in China.

    Many are “just a stone’s throw away from Apple shops”. How convenient.

    Huawei’s recently renovated Shanghai flagship store takes an enormous place – three floors of a famous heritage architecture building in the financial hub’s busy shopping district. It includes a coffee shop and a gym!

    Huawei opened four such flagship stores in major Chinese cities between December and February, shifting from licensed distributors after rebounding from 2019 U.S. sanctions. “The Huawei flagship store is very nice. It looks much brighter inside compared to the Apple Store across the street,” said Amy Chen, a 27-year-old physiotherapist.

    Huawei now has 11 flagship stores and plans to surpass 20, aiming to catch up to Apple’s 47 in China. Huawei’s new stores and premium products challenge Apple, which saw a 6.6% drop in iPhone sales in China in Q1 2023, while Huawei’s shipments increased by 110%.

    The Far East behemoth has developed its own chips and popular 5G products, aggressively recruiting dealers.

    “As Huawei now manages to ship in large quantities, given the good profit margin they could provide, (distributors) have become willing to purchase Huawei devices again,” said Ethan Qi, associate director at Counterpoint.

    Over 5,200 licensed stores opened in early 2023, mostly in smaller cities. This marketing push has significantly impacted Apple and other Chinese smartphone makers like Xiaomi, Oppo, and Vivo.

    Huawei’s flagship stores showcase premium products, competing directly with Apple. “Huawei now has a long product line,” Qi noted. Between 70-80% of Huawei’s sales come from physical stores, while Apple sees about 40% online.

    This comeback is felt beyond mainland China, with Hong Kong shops like Trinity Electronics stocking more Huawei devices. “People are willing to pay a lot of money for high-end Huawei,” said owner Simon Lam.

  • WhatsApp could add a new sticker-related feature very soon

    WhatsApp could add a new sticker-related feature very soon

    WhatsApp is testing new features all the time, but the best news is many users have access to new functionalities if they’re willing to enroll in the beta program. One such new feature will make it easier to find stickers and sticker packs in WhatsApp.

    Spotted recently by WABetaInfo, the feature adds a text field to the sticker keyboard, allowing users to search for stickers from the dedicated store by simply writing what they’re looking for.

    This works both for individual stickers and packs, but the new feature has only been spotted in the Android version of WhatsApp beta for the time being. Specifically, the latest WhatsApp beta for Android 2.24.11.5 includes this feature, but since it’s still in development, it might not show up for beta testers yet.

    The ability to search for stickers is a continuation of the work that WhatsApp has been putting into making stickers one of the app’s highlights. A few updates ago, WhatsApp released a feature that introduces new sticker creation shortcuts, allowing users to generate personalized and AI-powered stickers.

    The newly discovered sticker-related feature is likely to be rolled out to everyone in the coming weeks since it doesn’t seem to be too complicated to implement. Hopefully, it will be available on both iOS and Android platforms.

  • Lotus Biscoff ice cream bars return to Woolworths

    Lotus Biscoff ice cream bars return to Woolworths

    Lotus Bakeries has brought back its Biscoff ice cream bars in the country following demand from fans to restock the frozen treat.

    The Biscoff ice cream bars are available in milk chocolate and white chocolate.

    Each stick features a crisp outer layer of Belgian milk chocolate and Biscoff biscuits, a layer of Biscoff spread on top of the dairy vanilla ice cream, and more Biscoff pieces inside.

    Biscoff biscuits – also known as Lotus biscuits – are made with a blend of cinnamon and other spices, giving them a slightly sweet and spicy flavour. The texture is crispy and crunchy, with a slight caramelised crunch that melts in your mouth. Some people describe the taste as similar to gingersnaps or speculoos cookies but with a more complex flavour profile.

    Biscoff ice cream bars are available for an RRP of $9.50 for three bars in Woolworths stores nationwide.

    Lotus Bakeries is a Belgian company best known for its Biscoff brand, which includes cookies, spread, and now ice cream bars.

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  • Facebook and Instagram experiencing outages along the East and West Coasts of the U.S.

    Facebook and Instagram experiencing outages along the East and West Coasts of the U.S.

    Instagram and its stablemate Facebook are both experiencing outages on Tuesday evening. The number of Instagram users reporting a problem to DownDetector soared to 11,965 at 9:47 pm ET compared to 62 who had an issue at 7:01 pm ET. Facebook, at 9:48 pm, had 650 complaints submitted with DownDetector compared to the 49 complaints lodged with the site at 7:02 pm ET.

    71% of the complaints from Facebook users mentioned issues with the website, 20% had an issue with the app and 10% couldn’t log in to the social media site. Several complaints said that Facebook was not loading. As for Instagram, 55% of the complaints revolved around the app, 33% complained about a server connection, and 12% could nor log in. The comments posted on DownDetector noted how the app was not up and running this evening. As one user wrote, “Ughhh wtf?”

    Instagram’s Threads social media platform also saw a huge surge in complaints filed with DownDetector although the latter says that the platform is only showing a “possible problem.” From no complaints at all at 7:19 pm ET,  125 complaints were tallied at 9:49 pm ET. 72% of Threads users had issues with the app, 25% complained about the website, and 3% had a problem with a server connection. As one Threads user said on DownDetector, “Threads is down big time for me. Anyone else?”

    Other Meta-connected platforms showing a possible problem on DownDetector are Facebook Messenger and WhatsApp.

    Outages of these Meta services seem to be heavily concentrated in New York and California. So far we have not seen any comment from the company. On Meta’s Status and outages of Meta business products page, Ads Manager is showing major disruptions. The Messenger API for Instagram also shows major disruptions. Back on March 5th, millions of users on Facebook, Instagram, Threads, and Messenger reported problems accessing the site before the issue was finally resolved.

    As we approached midnight on the East Coast, Facebook and Instagram saw a huge decline in new complaints on DownDetector although Google’s YouTube has now been flagged as a problem website. We will be monitoring the situation and will update this story if necessary.

  • Qantas to launch new route from Manila to Brisbane

    Qantas to launch new route from Manila to Brisbane

    Qantas has today announced it will launch a new route from Manila with direct flights to Brisbane in Queensland, Australia.

    From 28 October 2024*, the flights will operate four days per week with the Airbus A330 aircraft, marking the first flights set to be operated by the Australian national carrier between the two cities in more than ten years.

    The flights add to Qantas’ existing daily service to Sydney and will add more than 100,000 seats between the Philippines and Australia each year.

    Tickets for the new Manila-Brisbane route will be available for sale at qantas.com and through travel agents in the coming days.

    The flights will be operated by Qantas’ fleet of A330 aircraft with 27 Business Class suites in 1-2-1 configuration, with each suite featuring direct aisle access and converting into a lie-flat bed. All Qantas international fares include checked baggage allowance, food and beverages and inflight entertainment as standard with every booking.

    Qantas recently announced it would accelerate a program to introduce ‘fast and free’ Wi-Fi across its existing fleet of international aircraft, including Airbus A330 aircraft with enough bandwidth for every passenger to enjoy a fast and consistent connection. The service will be progressively introduced on Qantas flights between Manila and Australia from next year.

    Qantas International CEO Cam Wallace shares, “The Philippines is a very important part of our Asia network, so we’re pleased to be growing with a new route to Australia. This new connection will strengthen business links between our two countries. The flights will also make it easier for Filipinos to visit family and friends living in Queensland, as well as offering a new gateway for travellers to explore the region.”

    He adds, “We know large numbers of our customers have been travelling between Manila and Brisbane via our existing Sydney service, which gives us great confidence about how this route will perform when flights start.”

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  • Korean Air wins best airline onboard menu in Global Traveler’s awards

    Korean Air wins best airline onboard menu in Global Traveler’s awards

    Korean Air has received top honors for its food and beverage service from Global Traveler in the magazine’s 2024 Leisure and Lifestyle Travel Awards.

    The carrier won the best airline onboard menu for its first-class cabin, chalking up another win for its catering program. The airline previously won best airline cuisine, among other awards, in Global Traveler’s 2023 Tested Reader Survey awards.

    Depending upon the route and season, the airline offers such menu choices as roasted Chilean sea bass with vermouth sauce, spicy beef short rib stew, spicy buckwheat noodles and traditional Korean bibimbap.

    Global Traveler is a U.S.-based monthly luxury travel magazine and conducts annual surveys in which its online and offline subscribers vote for the best companies in travel-related categories. This is the 12th year the magazine has conducted its leisure travel survey.

    Korean Air’s continued recognition can be attributed to its ongoing investment and focus on service enhancements. Last year, the airline introduced vegan menu options based on traditional Korean temple cuisine. It also has a diverse selection of pre-order meals, including vegetarian, glucose-free, and children’s selections.

    The airline also refined its wine program with the guidance of internationally renowned sommelier Marc Almert and introduced more than 50 new wines to its award-winning collection.

    Korean Air continues to be recognized worldwide for its efforts to enhance customer service. Last year, the airline was awarded a Skytrax 5-star airline rating for the second consecutive time, an APEX 5-star global airline rating for the seventh consecutive year, and named Best Business and First Class Airline in the USA Today 10 Best Readers’ Choice Awards.

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