Author: Mei Ling Tan

  • Lazada appoints new group CEO

    Lazada appoints new group CEO

    Alibaba’s Southeast Asian e-commerce arm, Lazada, has named James Dong as its new group CEO as the region’s Shopee-dominated competition steps up.

    In his new role, Dong wil oversee Lazada’s expansion plan into Euroupe. The 42-year-old CEO will succeed Chun Li, who will continue serve as adviser to the group’s chairman Jiang Fan and member of Lazada’s board of directors.

    Formerly with McKinsey & Co, Dong was head of globalisation strategy and corporate development role at Alibaba Group before joining Lazada as CEO of Lazada Thailand and Vietnam in 2018.

    He has subsequently handed up the leadership of Vietnam unit to Kaya Qin, who has been chief operating officer of Lazada Vietnam since 2018, while remaining in his role as CEO of Thailand.

  • Retail sales in Singapore surge as border restrictions relaxed

    Retail sales in Singapore surge as border restrictions relaxed

    Retail sales in Singapore surged 17.4 per cent in April (excluding motor vehicles), faster than the rate of 13.6 per cent in March.

    Statistics Singapore said the increase was driven by sales of apparel, food & liquor – up by 46.6 per cent year on year – and improved supermarket turnover.

    Retail sales in Singapore, excluding motor vehicles, were estimated at S$3.3 billion (US$2.4 billion) in April, with online retail sales accounting for 14.2 per cent of that. Online sales of computer & telecommunications equipment comprised 48.2 per cent of the category’s turnover, while 28.3 per cent of furniture & household equipment was sold online.

    Statistics Singapore said the growth in apparel sales was due to increased demand for bags and footwear, partly fuelled by increased tourist spending as border restrictions were eased. Sales of food & alcohol, in department stores, and of watches & jewellery, increased by between 28.4 and 35.6 per cent.

    However, sales at mini-marts & convenience stores fell by 5.5 per cent.

  • H&M Group tests new tech in US Cos stores

    H&M Group tests new tech in US Cos stores

    H&M Group is piloting tech-enabled shopping solutions across its US Cos stores as part of its strategy to tap into the in-store technology-driven retail experience, to deepen its customer relationships.

    The initiatives include seamless payment options, personalised styling recommendations, faster checkout and upgraded delivery and return options.

    “We are developing and imagining how Cos retail spaces can inspire our customers, both now and in the future,” said Lea Rytz Goldman, MD at Cos. “Our ambition is to pilot new technologies that allow us to meet and exceed our customers’ in-store shopping expectations.”

    The program was first tried at the Cos Beverly Hills store, where fitting rooms are equipped with smart mirrors that recognise products brought into the room and allow customers to request items without having to leave the room. Meanwhile, there are other types of mirrors used for virtual try-on and styling.

    “With Cos Beverly Hills, we have seen first-hand how our customer experience can be elevated with tech enhancements. As a result, these innovations will be rolled out in more Cos’ US stores this year,” Goldman added.

    Chief technology officer at H&M Group, Alan Boehme, said the group will test a new frictionless and personalised shopping experience throughout this year.

  • Triumph Trident 660 recalled over weak kickstand

    Triumph Trident 660 recalled over weak kickstand

    Some 83 Triumph Trident 660 sportbikes were recalled in Vietnam since their kickstands may be prone to bending.

    The units were made in Thailand between Feb. 7 and May 15 last year, according to Vietnam Register.

    A representative of Triumph Vietnam said the kickstand of affected bikes had been manufactured with the use of an incorrect specification of raw material that causes it to bend over time.

    This could result in the bike falling over if parked for extended periods.

    Dealerships in Vietnam will replace the faulty component without any charge between May 30, 2022 and May 25, 2024.

    Triumph Trident 660 was launched in Vietnam in early April, with a price tag of VND270 million ($11,640).

  • The EU seems almost ready with the bill that would force all phones to use USB-C

    The EU seems almost ready with the bill that would force all phones to use USB-C

    For years we have heard talks about the European Union enforcing a common charging port for all phones, even tablets and headphones. Reuters now reports that those talks are probably about to become reality, citing unnamed sources.

    Oh my – we may finally be witnessing the end of the Lightning port (at least in Europe), if the proposal for a common charging port gets finalized and accepted as law. As you may already imagine, the common charging port will be USB-C.

    On June 7, EU member countries and EU lawmakers are reportedly going to meet and discuss the proposal in question. You may have heard (or you may suppose, rightfully so) that Apple has been criticizing this proposal.

    It may come as a surprise to some, but this single mobile charging port proposal was first introduced by the European Commission more than a decade ago. Its introduction was due to iPhone and Android users complaining about having to use different chargers for their phones.

    And it seems this proposal is on its way to become law. According to Reuters’ sources, next Tuesday will mark the final meeting between EU countries and EU lawmakers on this topic. One of the issues is whether or not to include laptops to this proposal. If this happens, it may impact Samsung and other device makers as well.

    On top of that, EU lawmakers are striving to include wireless charging systems to be ‘harmonised’ by 2025, but some EU countries and the European Commission demand a longer period for technical reasons.

    As for Apple, the company has previously criticized this proposal, underlining that if the proposal becomes law, it could cause more electronic waste. Why? Well, such a law could cause iPhone users to ditch their current Lightning accessories. Additionally, forcing users to change to new chargers would also create a mountain of e-waste.

    But Apple may actually be moving towards USB-C connector anyway. Recent rumors about the iPhone 15 (yes, the iPhone 14 is not yet out, but nothing stops rumors about the iPhone 15 to surface anyway) indicate the 2023 iPhones may ditch the Lightning connector in favor of USB-C.

  • Data shows an iOS 15 adoption rate close to 90%

    Data shows an iOS 15 adoption rate close to 90%

    With Apple’s Worldwide Developers Conference (WWDC) set to kick off on Monday, we will soon get a look at what to expect from the newest builds of Apple’s operating systems such as iOS, iPadOS, watchOS, and the others. Speaking of iOS, 250 days after the release of iOS 15, we have the latest look at the operating system’s adoption rate from business analytical company Mixpanel.

    The data shows that close to 90% of those with an iPhone that supports iOS 15 have indeed installed the software on their handset. Over the last ten weeks, iOS 15 adoption has risen 10%. Keep in mind that Mixpanel gets the data it uses by keeping track of the number of visits made to apps and websites that use its analytical software development kit (SDK); thus the figures discussed are not official numbers computed or released by Apple.

    The latest official iOS 15 adoption numbers were released by Apple in January of this year and it showed that 72% of iPhone models launched over the previous four years were running iOS 15. At that time, 26% were running iOS 14 and 2% had an earlier OS build installed.
    When iOS 15 was first released on September 24th of last year, there were quite a few bugs including one that falsely told users that their storage was almost full. Some had issues with audio when iOS 15 was first launched. The bugs kept some iPhone users from updating their handsets to iOS 15. Eventually, many of these iPhone users did make the switch.
    Some of the new features found on iOS 15 include Focus which is designed to allow iOS users to focus on work and the task at hand without getting distracted by the phone. Live Text allows phone numbers printed on a business card or scribbled on a note to be recognized and a call to that number can be made. Similarly, Maps will be able to show you directions to an address found on a business card, written on a post-it note, or seen on a street sign.
    According to Bloomberg’s Mark Gurman, iOS 16 will feature new widgets that might allow users to customize them. There also will be new ways for users to interact with the operating system, possibly a refresh to the look of Apple’s own iOS apps,” and a new updated notifications system.
    WWDC starts Monday, June 6th, at 10 am PT (1 pm ET) and you can stream it on YouTube, view it via the Apple Developer app in the App Store, or watch it from the Apple.com website on your browser.
  • Tesla Delays Deliveries Of Long-Range Models In U.S.

    Tesla Delays Deliveries Of Long-Range Models In U.S.

    Tesla Inc is delaying U.S. deliveries of certain long-range models by up to a month, its website showed on Wednesday, as the electric-car maker tries to steer itself through supply-chain issues and disruptions in China operations.

    New orders for Model Y will be delivered between December and March, Model 3 between September and December, and Model X between February and May next year, according to the updated dates on the company’s website.

    It is likely that delays in production and shipment of components are slowing things down for Tesla, analysts have said.
  • Kacific Launches Mobile App to Simplify End-User Experience

    Kacific Launches Mobile App to Simplify End-User Experience

    Kacific has launched its first Kacific Gigstarter mobile app for all end-users on the Kacific Gigstarter service, across 25 markets it operates in. The mobile app is the next step in helping its Internet Service Providers (ISP) and Kacific Authorised Distributors (KADs) add value and understand their customers better. The app simplifies the end-user experience by providing the ability to track data usage, upgrade their Gigstarter plans, request support and more.

    With the Kacific Gigstarter app, end-users under the respective ISPs and KADs can easily track and manage their data usage on a daily, weekly and monthly basis. It provides details on different tiers of broadband plans, driving the opportunity for end-users to upgrade their plan as their needs grow.

    Thoughtfully designed to offer the best possible user experience, the app ensures a consistent service standard for end-users and makes it even easier to contact their service provider for on-ground 24-7 support at the touch of a button.

    The app will also drive business to the local KADs by providing prospective end-users with the ability to locate the nearest ISP or KAD in their area.

    “We’re focused on providing our channel partners with everything they need to be the most competitive brands in the broadband market. The Gigstarter mobile app adds to the marketing and sales support we provide, giving our partners the user-friendly tools to keep their customers satisfied and informed,” said Brandon Seir, Chief Commercial Officer, Kacific.

    “With the app, we can drive new end-users to our customers, promote and upsell services, and provide responsive customer service – ultimately streamlining the end-users’ day-to-day experience with the Gigstarter product.”

    To respond to the high retail demand created by the Covid-19 pandemic, Kacific diversified its business model – adding a franchise retail broadband model to its traditional wholesale model. The flagship product for the retail arm is Gigstarter, a pre-packaged, prepaid, monthly broadband service, delivered over small, light, and easy-to-install VSAT terminals.

  • Apple to cut working hours for retail staff, Microsoft open to unionisation

    Apple to cut working hours for retail staff, Microsoft open to unionisation

    Apple has agreed to make work schedules at its retail stores more flexible, according to employees with knowledge of the plans, part of a push to improve conditions in the face of unionisation efforts.

    The company informed staff at some stores that scheduling changes will take effect in the coming months, according to the workers, who asked to not to be identified because the plans aren’t public.

    Some retail employees have voiced their frustrations with managers and labour groups about their schedules, and Apple’s retail chief recently signaled that changes could be coming.

    “I am deeply committed to making Apple the best it could be for you, from scheduling to pay and benefits to development to the experience and environment in the stores,” Deirdre O’Brien told staff in a recent video message.

    The company is planning the following changes, according to the employees: A minimum of 12 hours in between shifts, an increase from the current minimum of 10 hours.

    A maximum of three days per week when employees can work past 8 pm, unless they choose to work late shifts.

  • Elon Musk Says Tesla AI Day Pushed To September 30

    Elon Musk Says Tesla AI Day Pushed To September 30

    “Tesla AI Day pushed to Sept 30, as we may have an Optimus prototype working by then,” he wrote on Twitter, almost two weeks after he announced the date of Aug. 19.

    Optimus is a humanoid robot that Tesla is working on priority. Musk has previously said that it could be launched next year.

    “Optimus could eventually address global shortages of labor, and in the short term might be able to carry items around a factory,” Musk had said in January.

    This is Tesla’s second AI (artifical intelligence) Day, the first happened on Aug. 19, 2021.

    Musk, in one of his tweets in May, also said that the purpose of the AI day is to convince great AI/software/chip talent to join Tesla.

  • Instagram adds more tools to its Reels arsenal

    Instagram adds more tools to its Reels arsenal

    According to Instagram, using Reels can significantly increase the number of your followers on the platform. The social media says that, during a 60-day period, public accounts with over 10,000 followers that uploaded at least five Reels got more followers than those in the same category who did not post Reels at all. And, to help you make even more amazing short videos, Instagram announced that it is adding some new features to its Reels.

    You can now add sound effects to your Instagram short videos. As the social media shared, you can use its refreshed collection of sound effects to “inject humor” into a Reel or “help your audience get into their emotions while watching one.” Furthermore, if the video is at least five seconds long, you can now record your voice-over and add the recording to your Reel. However, Instagram warns that others could use the sound bite as well, so take that in mind if you decide to record your voice.

    The social media also announced that you can now use some of the Stories stickers in your Reels. You can now add:

    • Polls to let your followers vote on a subject
    • Quiz which lets you, as Instagram said, “put your audience’s skills to the test”
    • Emoji Slider that lets your followers show how they feel about something

    With this update, Instagram has also extended the length of its short videos. You can now “tell deeper stories with 90-second Reels.” And to make it even easier for you to fill these 90 seconds, Instagram now lets you use templates to create a Reel by using another one. The app “pre-loads the audio and clip placeholders,” and all you have to do is “add and trim your unique clips.”

  • Steel stocks belie expectations, in deep slump

    Steel stocks belie expectations, in deep slump

    The Vietnamese steel industry was expected to benefit from the Russia-Ukraine crisis, but stocks of companies have been plunging due to rising input costs and declining demand.

    The shares of industry leader Hoa Phat Group fell Thursday to a 14-month low. HPG has dropped by over 27 percent this year as against a 14 percent fall for the VN-Index.

    Hoa Sen Group’s share price fell to its lowest in 15 months in May and has barely risen since. It has lost 42 percent this year. Nam Kim Steel is down 23 percent and Pomina Steel Corp, 40 percent.

    After Russia launched military operations in Ukraine in February, some top Ukrainian steel manufacturers said they would have to cut production to a minimum this year, while Russian producers face an embargo from western countries.

    The two together exported 57 million tons of steel last year, or 3.1 percent of global demand, and there was an expectation that Vietnamese manufacturers would fill the gap.

    Stock brokerage VNDirect said in March, “We believe that top Vietnamese exporters have the opportunity to increase their production in the near future.”

    Steel stocks soared in February, with NKG rising by 60 percent that month even as the VN-Index inched up by less than 1 percent.

    HSG rose by 36 percent, POM by 21 percent and HPG by 17 percent.

    But after reaching a new peak of nearly US$1,600 a ton in early April, steel prices have dropped to around $1,160 now.

    Analysts blamed this on slower than expected economic recovery and the resultant drag on demand.

    In its latest forecast, the European Steel Association said consumption could fall by 1.9 percent this year instead of rising by 3.2 percent as it projected in February.

    This is because high energy prices, disruptions in the supply chain and the Russia-Ukraine crisis could lead to a slump in demand for cars and consumer electronics, and lockdowns in China’s major cities are likely to have negative impacts on the global economy, it said.

    In a double whammy, production costs are surging.

    Analysts at KIS Vietnam Securities expect the rising costs to drag Hoa Phat Group’s profit margin down by 4.4 percentage points this year to 23 percent.

    In the first quarter its pre-tax profits were nearly 14 percent lower than in the second quarter last year when steel demand was booming.

    Hoa Sen saw profits decline for a fourth quarter in a row, while Nam Kim’s fell by 40 percent from the second quarter of last year.

    “Shareholders will see dreadful earnings figures in the second quarter,” Hoa Phat chairman Tran Dinh Long said at the company’s annual general meeting on May 24.

    HPG dived by 5 percent that day.

    But analysts at SSI Research expect the steel industry to begin recovering when China eases its Covid restrictions.

  • Mobifone names new chairman

    Mobifone names new chairman

    Telecom giant Mobifone has named Nguyen Hong Hien as its new chairman until 2027.

    Hien, 48, replaces Nguyen Manh Thang, who becomes a board member at the state-owned Vietnam Posts and Telecommunications Group (VNPT).

    Prior to joining Mobifone, he was head of the technology and infrastructure department at the Commission for Management of State Capital at Enterprises, and worked at State Capital Investment Corporation from 2007.

    In 2021, Mobifone posted pre-tax profits of VND4.96 trillion ($213.8 million) on revenues of VND31 trillion.

    It expects revenues to slightly increase to VND31.36 trillion this year, but profits to drop to VND4.7 trillion.

  • Starbucks Japan opens new store focused on coffee grounds circularity

    Starbucks Japan opens new store focused on coffee grounds circularity

    Starbucks has announced a first look into a new drive-thru store, opening on 1 June within a bustling rest stop in Togane City, Japan. The store is the second in Japan to be certified under the Greener Stores Framework, aimed at accelerating the transformation of retail towards lower-impact stores that achieve reductions in carbon emissions, water usage and landfill waste.

    The store plays a key role in a community collaboration between Starbucks Japan, Togane City and Sanyu Plant Service Corporation, a local manufacturer, which aims to promote circularity and reduce waste, while making a positive impact for the local community. As part of the collaboration, used coffee grounds from the new store will be recycled into cattle feed, and through Starbucks coffee grounds circularity loop, milk from participating dairies is then used to create handcrafted beverages at around 200 Starbucks stores across the Kanto and Kansai areas, including the new drive-thru. In addition, other food waste from the store will be turned into compost to grow produce directly at the rest stop in Togane City, in cooperation with Chiba Prefectural University of Agriculture.

    Designed inside and out to reflect the area’s proud local industry, the store features local Sambu cedar and Japanese yew trees, the official trees of Togane City. As part of Starbucks’ global efforts to reduce carbon by 50% by 2030, the store is powered by solar panels on the roof and locally-generated renewable energy. The solar system will include batteries that can provide backup power in the event of an outage.

    Connection with the community is also central to the new store’s operation and design. “I believe that even if the actions of each of us are small, each step we take will become a path leading to the future,” says Ayumi, store manager. “Starting with what we can do, we would like to build the future together with the community.”

  • WhatsApp has a message edit feature in the works

    WhatsApp has a message edit feature in the works

    Texting with an out-of-control auto-correct is hilarious sometimes (we have all had our fair share of funny auto-correct situations, don’t pretend like you didn’t have any!), but other times, making an error in your text message can actually even cause trouble or misunderstandings. Well, for that, WhatsApp is working on allowing you to edit your message, and this very helpful feature has been spotted under development for WhatsApp for iOS, Android, and desktop.

    The popular chat app has previously tested an edit feature back in 2017, but that one never made it to a stable version of the app. Now, however, and it is currently under development. This means it is not yet available for beta testing, but it might be soon.

    As you could probably imagine, the feature will allow you to edit your text message. The preview that WABetaInfo shared about the feature shows you can tap and hold on to a message, select the three-dotted icon on the top and choose Edit.

    For now, it seems the Edit history of a message won’t be displayed, but as we already stated, given the fact that this feature is still under development, changes to how it functions are possible. At the moment, there’s no information about the time frame you have to edit a message after it’s been sent

    So far, there’s no specific date disclosed yet as to when it will make it to the public. Before that, it will first appear to WhatsApp beta testers to iron out any issues with it, before getting an official release.

    WhatsApp has recently been all about improving the experience you have on the chat app. It has now launched message reactions, as well as the possibility to send larger files in chat, and the edit feature the company is currently working on will hopefully complement this great feature set soon. When we know more, we’ll let you know, so stay tuned!