Category: Finance

Retail News Asia is committed to providing both local and global retailers with the latest Finance news throughout the Asian market. This on a daily base.

  • China Wants Macau as Financial Hub

    China Wants Macau as Financial Hub

    Beijing has directed state-owned banks and enterprises to help set up infrastructure in Macau to aid financial diversification, and to serve as a contingency plan if the situation in Hong Kong worsens.

    Two officials who helped develop the Shanghai stock exchange moved to Macau to help establish its yuan-based stock exchange, one of the sources told «Reuters». Chinese officials, and bankers in Hong Kong, say the push to develop financial infrastructure in Macau is part of a plan to avoid any major market disruption in Hong Kong that could impact Chinese businesses.

    The financial industry used to be an idea that we reserved for Hong Kong. We used to give all the favorable policies to Hong Kong. But now we want to diversify it, said one Chinese official who requested anonymity.

    The idea is not for Macau to replace or undermine Hong Kong but for China to have a contingency plan in case the situation in Hong Kong worsens, sources at Reuters added.

    The slew of new policies for Macau is aimed at diversifying the city’s casino-dependent economy into a financial center. Macau’s casino operators, which have been hit by slowing economic growth and the Sino-U.S. trade war could look forward to the development opportunities in Hengqin, casino executives who were interviewed said.

    Xi Jinping has made very clear that he wants a diversified Macau economy, said one Chinese official. The future focus will be on tourism and finance, to make it a center to host international meetings like Singapore.

    Besides establishing a yuan-denominated stock exchange and speeding up a yuan settlement center which is currently being developed, the policies will also be looking at land allocation in Macau. As part of that effort, Macau will be allocated more land on the mainland island of Hengqin to develop in areas such as education and healthcare.

    These policies also mark the 20th anniversary of the former Portuguese colony’s return to Chinese rule, as Xi plans a visit to Macau next week. There, Xi is expected to announce policies to further integrate Macau with mainland cities in the Greater Bay Area, the region around the Pearl River Delta that also includes Hong Kong, according to Chinese officials and Macau executives.

  • Thai Lender Emerges as Contender for Bank Permata

    Thai Lender Emerges as Contender for Bank Permata

    Indonesia, forecast to grow at 5 percent in 2020, offers growth potential for Bangkok Bank, which is looking for a new market in the region.

    Bangkok Bank is said to have emerged as the frontrunner for Bank Permata, Standard Chartered’s Indonesia bank, citing people familiar with the matter.

    The bank is said to be competing with Japan’s Sumitomo Mitsui Financial Group in the race for a 90-percent stake in Bank Permata in a deal worth $2.3 billion, and a winner could emerge as soon as next week.

    Bank Permata’s current major shareholders include Standard Chartered (45 percent) and PT Astra International (45 percent).

    In February, Standard Chartered signaled that its Permata investment is no longer considered core. Permata Bank reported net income of 711.4 billion rupiah ($50.7 million) for the first half of 2019, a significant jump from 288.8 billion rupiah a year before.

    Singapore banks DBS and OCBC are reportedly interested in the deal, though Indonesia’s Financial Services Authority has called SMFG the «most serious bidder.

  • Apple Card holders can buy an iPhone and make 24 monthly interest-free payments

    Apple Card holders can buy an iPhone and make 24 monthly interest-free payments

    Sure, Apple iPhone buyers can purchase an iPhone from their carrier and pay it off interest-free by making 24-monthly payments. Starting tomorrow, that option will be available to Apple Cardholders purchasing a new iPhone from the Apple Store. The monthly amount owed for the phone will be added to each month’s minimum amount due for 24 months. Cardholders using the Apple Card to make purchases at the Apple Store will receive a 6% cashback bonus until the end of this year. That is twice the usual 3% that they get back on Apple Store purchases made with the card.

    Apple CEO Tim Cook, after Apple reported its fiscal fourth-quarter results in October, announced that the company was going to allow Apple Cardholders to pay for iPhone purchases monthly. At the time, Cook said, “One of the things we are doing is trying to make it simpler and simpler for people to get on these sort of monthly financing kind of things. That’s a part of what we announced with the Apple Card earlier in the call and so we are cognizant that there are lots of users out there that want sort of a recurring payment like that.”

    The company does offer the iPhone Upgrade Program, which includes 24 interest-free monthly payments for an iPhone bundled with the AppleCare+ extended warranty. After 12 monthly payments, the iPhone being paid off can be exchanged for the latest model and the payments continue. For example, those signed up for the upgrade program are paying $54.08 monthly for the 64GB iPhone 11 Pro Max.
    Apple posted a message about installment payments inside the Wallet app on Monday that read “Installments are not subject to interest like other purchases made with Apple Card. If you pay more toward your installment balance, you may reduce the overall number of payments, but are still scheduled to pay your installment payment the following month.” The tech firm introduced the Apple Card in March and launched it in August. The card is the result of a partnership between Apple and securities firm Goldman Sachs. In addition to receiving 3% back on purchases of Apple products using the card (as we pointed out earlier, until the end of the year this is doubled to 6% for Apple Store purchases), users get a 1% cash back bonus on purchases while Apple Pay transactions give users back 2% of the amount charged. These cashback payments are computed and added to the user’s account daily. And there are no fees for Apple Cardholders; Apple does not collect late fees, annual fees, or over-the-limit fees.
    Apple iPhone users can apply for the card through the Wallet app or from the Apple Card site. And once they are approved, the card can be used immediately using Apple Pay and the Wallet app. While those approved can use the card immediately, a physical titanium card is subsequently mailed to the account holder. And while most credit card companies clap their hands together in glee and drool when customers pay the minimum amount due each month, Apple will show users how much interest they can expect to pay overtime based on the amount they are paying each month. This might give cardholders the incentive to pay down more of their balance each billing cycle.
    With the Wallet app, users can see their account as it stands right at that moment. And if a subscriber spots a charge that he or she doesn’t remember, tapping on it will show the location where the transaction took place on a map.
    So if you have an Apple Card, starting tomorrow, you can purchase a new iPhone from the Apple Store and make 24 monthly installment payments interest-free; there’s no additional application required to finance the purchase of an iPhone using the card.
  • Tencent’s WeBank to Power China’s Blockchain Network

    Tencent’s WeBank to Power China’s Blockchain Network

    The Shenzhen-based firm will provide the tech for the country’s national blockchain consortium. WeBank, China’s first digital bank, will provide the technical infrastructure for the country’s nationwide blockchain-based service network (BSN), according to a Chinese state media report.

    BSN plans to offer infrastructure services for any Chinese or international entity that uses blockchain. According to the agreement, BSN will use WeBank’s open-source FISCO BCOS blockchain application ecosystem, and WeBank will provide technical support and training for BSN developers, the report said.a

    China is attempting to build a nationwide blockchain network to serve a range of state-controlled public services across the country, including telecommunications and energy management.

    Users in various industries often face dilemmas such as high cost of forming a chain, heterogeneity of the underlying platform, and inability to interact with data. Promoting the construction of public infrastructure at the bottom of the blockchain has become the meaning of pursuing the development of the digital economy, the report said.

    Led by the State Information Center, a think tank affiliated with the National Development and Research Commission, China’s highest central planning agency, the BSN consortium includes firms like WeBank, Huobi China, UnionPay, China Mobile and China Telecom.

    The project has been tested in 25 cities across China as well as Hong Kong and Singapore. It is expected to be tried out in more than 200 cities by 2020.

  • UBS Unveils Top Ten Questions for Real Estate

    UBS Unveils Top Ten Questions for Real Estate

    In its annual report titled: Top 10 real estate questions for 2020, the team at UBS Asset Management Real Estate & Private Markets looks ahead at the key questions facing the industry for the year ahead.

    In 2019, much of the financial community, including UBS Asset Management were wrong-footed by the abrupt, global reversal in monetary policy. The team anticipated a small, but continued rise in interest rates and an adjustment «with some delay» in property yields.

    This was not the case and instead, rates have gone the other way. The questions (and corresponding insights) highlighted in this year’s outlook focus on the questions detailed below:

    1. As interest rate policies increasingly test the Zero Bound, what is the floor for property yields?

    The lowest yields reported have been in Hong Kong (prior to the political protests) from a global perspective, where office and retail yields reached 2 percent, and Singapore where luxury residential yields fell to just 1.5 percent. In France, Paris office yields are now just around 2.8 percent. Arguably, index-linked bond yields are the best comparator for property yields given expectations for inflation to push up rents.

    2. How should property investors position themselves for an economic recession?

    As businesses are inclined to turn towards their core activities while incorporating tighter ESG standards at the same time, investors should de-risk their office strategies to core locations and ESG-compliant assets. As the retail sector is in structural flux, leading to shorter leases in the face of slower growth, it has become more difficult for investors to de-risk, leading to historically low allocations.

    Logistics benefits from the challenges in retail but space itself face headwinds caused by the decline in manufacturing. The evolution of supply chains supports investment in more recession-resistant urban sites. Residential, senior housing, and medical offices benefit from the more predictable demographic developments, and despite increasing regulatory pressures provide more predictable income during an economic downturn. As real estate as a whole has lower leverage than pre-GFC, interest rates remain low, and the banking sector is more tightly regulated, lower risk debt can also provide recession protection.

    3. Now that industrial returns are starting to slacken, which sector will take over as the outperformer?

    Despite sounding controversial, 2020 could be the year that some retail assets make a comeback – with heavy caveating. Any outperformance from retail will be exclusively on an asset-level basis, and not a market level. And also given the stages of retail value decline to date, it is only the U.S. and possibly the UK where values have dropped to a point that opportunistic buys may make sense.

    However, in these markets, for very selective assets that demonstrate all the right attributes of tenant mix, dominance, and sensible rental levels, the substantial discount which can now be achieved on the purchase price means that much of any future decline in values and rents have already been absorbed.

    4. Will climate risks get increasing consideration as an ESG investment criterion?

    ESG is being increasingly integrated into the operational processes of nearly all economic sectors and the property investment industry is no exception. Over the years, ESG assessments in the real estate asset class are increasing in complexity and comprehensiveness, with social and governance factors now complementing a former energy-centric approach. It is not only the case that properties impact the environment. They might also be the victims of environmental degradation. Furthermore, building and urban design will be influenced by the intensification of microclimate anomalies, such as urban heat islands.

    In addition to new requirements in a building structure, the increasing intensity of natural hazards will likely lead to changes in risk mitigation measures, such as a surge in the level of property insurance premia. As extreme weather events are showing increasing occurrence, it’s likely that their negative impact on property will gain more and more attention.

    5. Retail is going through a major transition. What are the best examples of successful adaptation?

    It has been a tough year for retail. This is not necessarily a sign of crisis, but as the team argued before, it is a process of reinvention. Most company failures come as no surprise as those with outdated business models and large legacy store portfolios fall by the wayside. There are, however, examples of successful adaption. E-commerce has freed consumers from the necessity of shopping so retailers have to make them want to shop.

    There are clear signs of robust sales in stores and schemes that invest time and money in the retail environment, riding on «Experiential retail» trends. Some of the most successful retailers are those that fuse their online platform with their physical stores. In various U.K. locations private equity is targeting the conversion of low-value retail warehouses into urban logistics, while in Asia and the U.S, similar investors have retrofitted urban retail into offices and hotels.

  • Line Pay Taiwan Forms Cross-Border Payments Alliance

    Line Pay Taiwan Forms Cross-Border Payments Alliance

    The digital wallet and fintech service for messaging app Line will allow people from Japan, Korea and Thailand to use their local mobile payment services when in Taiwan.

    Line Pay has announced a cross-border mobile payment alliance to connect the ecosystems of payment operators Line Pay Japan, Rabbit Line Pay (Thailand), Naver Financial (Korea), and NHN PAYCO (Korea), the firm announced in a statement on Monday.

    This will allow users of services in the alliance to make cross-border payment services in the partnering services’ countries. Operations are planned to be launched by the first quarter of 2020, and Line said it plans to grow the number of partners in the future so users from more countries can benefit from the alliance

    We hope to build a path for all LINE Pay users and merchant partners in Taiwan to transcend national borders and to share a borderless payment experience, Line Pay Taiwan chairman WoongJu Jeong said in the statement.

  • Broking Pressures Prompt Cuts at Maybank Kim Eng

    Broking Pressures Prompt Cuts at Maybank Kim Eng

    The job cuts are part of a broader review that also affects Maybank Kim Eng’s regional institutional sales and research, and Hong Kong investment banking and advisory businesses.

    Maybank Kim Eng (KE), the investment banking arm of Maybank, is restructuring its retail brokerage operations, and 5 percent of its staff in Singapore, or about 30 people, are being laid off, the firm said in an internal memo circulated.

    About 3 percent of its global workforce of 2,000 are affected by the latest exercise. The firm has about 600 employees in Singapore, which includes 400 full-time staff and self-employed remisiers, though none of the latter were affected, «BT» reported. Back office staff are among those being let go.

    The restructuring was prompted by changes in the investment banking landscape, including shifting customer preferences, increasing automation and digitalization of brokerage offerings, and changes in the regulatory environment, a spokesperson told the newspaper in a statement.

    Lower trading commissions and the growing popularity of passive investing with robo-investors are putting a strain on securities brokers like Maybank KE, which reported a pre-tax loss of 7.3 million ringgit ($1.75 million) for the first nine months of 2019, compared to a pre-tax profit of 227.4 million ringgit for the same period last year.

    Singapore, however, continues to be the firm’s largest market outside its home base Malaysia. Maybank KE is the city-state’s 15th-largest broker, with a 3.38 percent market share.

  • DBS Wealth Management Expands Avaloq Partnership

    DBS Wealth Management Expands Avaloq Partnership

    The two partners, which have worked together for more than 10 years, will refine client solutions and accelerate DBS Wealth Management’s digital-led growth strategy using Avaloq’s cloud-based platform.

    Swiss banking software provider Avaloq will expand the scope of its partnership with DBS and help its wealth management arm to deliver more personalized services and enhance its advisory and solutions offerings, the firm announced in a statement on Wednesday.

    The bank will also work with Avaloq on modernizing its technology architecture across tech stacks, application programming interface (API), microservices, open shift containerization and cloud-native applications, which will facilitate better integration with fintechs and other stakeholders, the statement said.

    Discussing the expanded partnership, Sim S Lim, group head of Consumer Banking and Wealth Management, said DBS «is committed to becoming a tech company in our own right by continually investing in and upping the ante in our digital infrastructure, capabilities and solutions.»

    Avaloq has in recent months bolstered its business in Asia with a number of new or expanded deals, including Maybank Premier in Singapore, and Indonesia’s largest banking group Mandiri.

  • China Starts Fintech Regulation Pilot Program

    China Starts Fintech Regulation Pilot Program

    The program is part of the country’s efforts to create a more prudent and inclusive supervisory framework for the fintech sector.

    The People’s Bank of China is working with Beijing Municipality on a pilot program that will see it experiment with various oversight tools and regulatory guidelines in the fintech sector, the central bank announced in a statement.

    The pilot, which will explore fintech innovation regulatory tools «consistent with China’s realities and connected to international standards» will test flexible management procedures to make fintech regulation «more professional, unified and effective» and help financial institutions leverage technology to raise the quality and efficiency of financial services, the statement said.

    Last month, Fan Yifei, deputy governor of the People’s Bank of China, said the introduction of new standards is urgently needed to fill shortcomings in key areas, with a particular focus on data security.

    Under a fintech development plan released by the central bank in August, China aims to build a framework for fintech development by 2021. The calls for control of cyber risks and protection of financial information in the application of fintech.

  • HSBC Reshuffles Senior Team

    HSBC Reshuffles Senior Team

    In preparing the groundwork for a new direction under its next chief, HSBC Holdings has started to reshuffle top management.

    The bank is expected to announce the retirement Marc Moses, chief risk officer, and board member, according to a report in quoting people familiar with the situation. He is likely to be replaced by Pam Kaur, head of wholesale market and credit risk.

    Moses’ departure would mark the most senior exit from the business since the ouster of former chief executive John Flint. Chairman Mark Tucker said the bank needed a change of leadership to adapt to an increasingly complex business environment. Moses’s departure has been in the works since before Flint’s, and Kaur has been preparing to replace him for several months, one of the people said.

    HSBC’s new chief could focus more of its resources on Asia, where it reckons it can make a better return on its shareholders’ capital. Tucker told employees at an internal meeting recently that more than 30 percent of the bank’s capital was generating returns of less than 1 percent.

    HSBC’s interim Chief Executive Officer Noel Quinn, is reviewing the entire business. Quinn is aiming to get the top job on a permanent basis and is considered one of the front-runners for the post. Speaking in an internal video in October, Quinn told staff that he was more than a «caretaker» CEO.

    Gregory Guyett and Georges Elhedery will jointly run the unit once Samir Assaf steps down. Guyett is currently head of global banking, while Elhedery runs HSBC’s global markets business.

  • Citi and Lazada Unveil Co-Branded Credit Card

    Citi and Lazada Unveil Co-Branded Credit Card

    Citi and e-commerce platform Lazada Group announced the launch of the Citi Lazada credit card in Singapore on Monday. The new co-brand credit card allows millennial shoppers to enjoy the launch promotions and card benefits as they shop online during the year-end festive season.

    Tapping into the growing purchasing power of millennial consumers in Singapore, Citi and Lazada aim to serve over 50 percent of young professionals locally with the new card over the next few years. Data from Citi, the world’s largest credit card issuer, shows that more than half of its new credit card customers in Singapore are digitally acquired and that these customers are more engaged with close to three times more spending than others within three months of onboarding.

    With over 30 per cent of our customers’ credit card spend now made via digital channels, it is important for us to continue expanding our presence and scale in digital ecosystems, and deepening our engagement with the growing eCommerce customer base in Singapore, said Brendan Carney, CEO of Citibank Singapore Limited and Global Consumer Banking ASEAN Cluster Head in a media statement.

    The Citi Lazada credit card launch is a natural extension to Citi and Lazada’s regional partnership, which began in Singapore in 2015. With the new card, Citi gains access to a younger, digitally-savvy customer pool that makes up the majority of eCommerce customers in the region, while Lazada widens its breadth of offers and services by leveraging a global financial platform. Together, the partners target over 500,000 new credit cards in Southeast Asia over the next few years.

    Over the first 11 months of the year, Lazada saw a 43 percent year-on-year increase in the number of customers aged 18-35 shopping on our platform in Singapore. Millennials are now buying more groceries, household supplies, and beauty products online than ever before. As eCommerce in Southeast Asia continues to flourish and meet consumers’ expanding needs, Citi and Lazada are unified by a common goal to develop the eCommerce ecosystem and provide more value to digital natives, said James Chang, CEO of Lazada Singapore.

  • UBS Optimus Foundation Launches Singapore Office

    UBS Optimus Foundation Launches Singapore Office

    UBS Optimus Foundation has established its first office in the city-state to expand its philanthropic offerings to clients in Asia. This is the foundation’s seventh office worldwide and third in Asia, after Hong Kong and Beijing.

    UBS said the Singapore office will engage the bank’s clients on philanthropic activities related to health, education and the protection of children, as well as sustainable and environmental causes. The foundation, which counts as one of the world’s largest international donors in China, supports over 200 programs around the world that are worth more than 200 million Swiss francs (S$274.5 million).

    Philanthropy and sustainable investing are an increasing focus of our clients in the region, many of whom are seeking investment opportunities in sectors including healthcare, oncology, and affordable education, said August Hatecke, co-head of UBS Wealth Management Asia-Pacific and the country head of UBS Singapore in a media statement on Monday.

    To mark the launch of the new office, UBS employees in Singapore raised a sum exceeding S$100,000 which, together with matching contributions from UBS, will fund the foundation’s first program in Singapore. Last year, the UBS Optimus Foundation raised 65 million Swiss francs (S$89.2 million) and committed to 92 new programs to reach out to close to 3 million children.

    We expect unprecedented amounts of wealth in Asia to be transferred across generations over the next 20 years. This will be a significant boost on philanthropy as many entrepreneurs are committed to using their wealth to create a legacy that has a positive social impact, said Desmond Kuek, the chairman of the UBS Optimus Foundation Singapore.

  • Vietnam second among ASEAN members in attracting fintech funding

    Vietnam second among ASEAN members in attracting fintech funding

    Vietnam’s fintech firms secured $410 million, or 36 percent of the global capital pouring into Southeast Asia between January and September, behind Singapore.

    The country’s share of regional venture capital funding devoted to fintech soared from just 0.4 percent in 2018, according to a report prepared by the United Overseas Bank (UOB), PwC and the Singapore Fintech Association (SFA).

    Singapore remained the top destination for regional fintech investment, with 51 percent, down from 53 percent in 2018, with Indonesia in third place with 12 percent, down from 37 percent last year.

    ASEAN Fintech Funding 2019PercentageSingaporeVietnamIndonesiaOthersSource: Tracxn

    By the end of the third quarter this year, ASEAN had received $1.14 billion in funding for fintech firms, up sharply from $35 million in 2014, the report said.

    The surge in investments in Vietnam this year is attributable to two large deals, both in digital payments. In July, digital payment firm VNpay received $300 million in investment from Japanese multinational conglomerate SoftBank and Singaporean sovereign wealth fund GIC.

    And in January, e-payment app MOMO Pay landed $100 million from investors led by American private equity firm Warburg Pincus in its Series C funding round. The two deals accounted for 98 percent of Vietnam’s total fintech funding in the first nine months.

    In terms of the number of funding deals in 2019, Vietnam came third in ASEAN at 8 percent of total deals, up from 2 percent in 2018, behind Singapore and Indonesia with 51 percent and 28 percent respectively.

  • APAC Anti Ocean Plastic Fund Raises Over $100 Million

    APAC Anti Ocean Plastic Fund Raises Over $100 Million

    Circulate Capital, investment managers dedicated to ocean plastic prevention, raised $106 million in its venture capital fund aimed to clear the waters in Asia.

    The fund will invest in companies and infrastructure that prevent ocean plastic in South and Southeast Asia through a model that blends concessionary funds with investment capital. It has identified more than 200 potential investment opportunities with the first targets for capital deployment earmarked for 2019-end.

    Founding investors of the fund include PepsiCo, Procter & Gamble, Dow, Unilever, Coca-Cola Company, Chevron Phillips Chemical Company and Danone.

    Asia is the leading contributor to the crisis, with 60 percent of ocean plastic originating from the region, according to a release. A recent Ocean Conservancy report found financing gaps of $28-40 per ton of plastic waste collection in the top five ocean polluters – China, Indonesia, Philippines, Thailand and Vietnam.

    «The good news is that we are able to reduce nearly 50% of the world’s plastic leakage by investing in the waste and recycling sector in Asia, and even more if we invest in innovative materials and technologies,» said Rob Kaplan, CEO of Circulate Capital.

    «This is why we are here in Singapore – a strategic hub of Southeast Asia – to prove that investing in this sector is scalable for the region and can generate competitive returns while moving closer to solving the ocean plastic crisis.»

    Corporate Returns

    In addition to investment returns, its founding investors could make gains from the actual activities engaged by firms. For example, ecosystems to support plastic recycling could result in astronomical long-term returns for companies involved in large scale packaging by potentially creating a «circular economy».

    That’s why at Coca-Cola we have invested in Circulate Capital and have committed to collect and recycle the equivalent of every bottle and can we produce by 2030, said Matt Echols, vice president of communications, public affairs and sustainability, Coca-Cola Asia Pacific.

    Packaging does not need to become waste. By investing in the waste collection and recycling sector in this critical region, beverage packaging can become a valuable material used again and again – a step closer towards a circular economy.

  • UBS and Credit Suisse Rediscover Their Clients

    UBS and Credit Suisse Rediscover Their Clients

    UBS and Credit Suisse have courted the richest of the rich for many years – it became an end in itself. Now, the signs are that a rethink is underway.

    The two big banks have not been shy to show off their efforts to cater to ultra-rich clients, hoping to attract even more of what they claim is a lucrative business.

    Despite the fact that margins take a nosedive when banking with demanding clients, investors were told that the ultra-high net worth (UHNW) segment was lucrative and more stable than other segments. The investment banks are depicted as a competitive advantage for uber-rich clients to use their infrastructure for complex transactions.

    Still: the story as it was told by the banks didn’t convince their shareholders. They seem to put a lower value on the big banks than on private banks such as Julius Baer and Vontobel, with its focus on investment-related business.

    The two Swiss wealth management giants seem to have come around belatedly and now both simultaneously announced the launch of a push into the business with clients who have a little less money to invest.

    UBS, for instance, pledged to serve clients with assets of $500,000 to $5 million in a faster and more targeted fashion – and no longer according to the classic high net worth (HNW) approach. Credit Suisse will subsume the business with the not-so-rich in a sub-division. The banks say that this will help them respond better and more efficiently to demands in this segment.

    Two major areas of concern can be identified in the strategies and developments at the big banks, which prompted the repositioning. «Big banks realized that the focus on the UHNW business wasn’t enough to make successful and full use of their capacity,» said Robert Buess, financial services practice adviser at Oliver Wyman.

    With the focus on the richest clients, the erosion of margins accelerated despite the higher volumes of net new money.