Category: General

Retail News Asia is committed to providing both local and global retailers with the latest General Retail news throughout the Asian market. This on a daily base.

  • AirAsia prepares for budget long-haul flights

    AirAsia prepares for budget long-haul flights

    Malaysian low-cost carrier AirAsia launched the first of 66 new long-haul aircraft during the annual Paris Air Show on Monday, as it began to expand in Australia and could revive its Europe service to keep with the burgeoning market for budget long-haul flights.

    The new Airbus A330-900 aircraft, showcased during the 2019 Paris International Air Show, is expected to take off on June 25 on the Bangkok-Brisbane (Australia) route via AirAsia’s long-haul affiliate, Thailand X.

    AirAsia declined to provide a definite timetable for the other 65 to take flight, saying it depended on Airbus. It also remained cagey about the other planned routes. But AirAsia X Group CEO Nadda Buranasiri said they were eyeing more destinations to and from Bangkok and other parts of China.

    With this purchase, AirAsia would become the first airline in Asia-Pacific to operate the A330-900: a wide-body 377-seater aircraft that could fly 12,000 miles over a 10 and a half-hour power range, said AirAsia X chair Tan Sri Rafidah Aziz.

    The planes boasted of comfort, with more legroom, larger cabin bag storage spaces and power sockets in every seat, she added.

    “Our destination reach is not limited because of the capabilities of the plane,” she said. “We can strategize now about where we want to go beyond what we have right now.”

    AirAsia was named the world’s best low-cost airline during this year’s Skytrax World Airlines Awards, the aviation industry’s Oscars, marking its record-breaking 11th win in a row.

    The Malaysian airline has always wanted to expand its footprint, but it has only gone so far as Hawaii in the United States.

    It earlier tried to operate in Europe via London, but the AirAsia chief said, “the fleet that we used to go to London, that was not the right plane. The cost factor killed us.”

    “Maybe now seems like an opportunity for us to start again in London, but I cannot say that yet,” she said. “So perhaps this plane (A330-900) could give us an advantage. We have to look it up very carefully.”

  • Google adds new Maps features that offer some users rewards and perks

    Google adds new Maps features that offer some users rewards and perks

    Google has just announced a new set of features for business owners that will allow them to give Maps users an incentive to follow and, eventually, buy from them. Five years after launching Google My Business, which supposedly helped more than 150 million local business connect with people who are looking for them online, Google has decided to evolve it by adding new features and brand new design for mobile.

    The most important changes are aimed at Maps users who will now be able to find a business much easier. For example, business owners can now claim a short name and URL for their business, and in the coming months, people will be able to search short names directly in Maps.

    Moreover, starting today, businesses will be allowed to reward customers who follow their business on Google Maps with welcome offers, including discounts and other rewards. To make their businesses more appealing to potential customers, Google introduced the option to set the preferred profile cover photo.

    Also, businesses will be able to add photo captions to their profiles, which will tell the stories behind the pictures. A new logo feature has been revealed as well, which will allow businesses that completed their core info to have their logo displayed at the top right-hand side of their profile.

    Maps is one of the first apps that gets these new features for businesses, but Google might bring some of them to other apps or devices like Assistant and smart speakers, which would be in line with the company’s voice strategy.

  • Octopus’ retail management solutions now implemented in Asus stores across China

    Octopus’ retail management solutions now implemented in Asus stores across China

    Octopus Retail Management (Octopus), the retail technology provider used by leading businesses to make retail smart and personal, today announced that its cutting-edge point-of-sale (POS) suite of solutions has been successfully implemented in Asus locations across China.

    Octopus’ solutions have been rolled out for Asus stores across 16 cities in China — including Beijing, Shanghai, Guangzhou, Shenzhen and Hangzhou, among others — creating a connected infrastructure and eliminating the complexity of managing its network of stores. Octopus’ smart retail technology gives Asus real-time visibility over the cloud to monitor sales, run promotions and manage inventory more efficiently.

    Importantly, Octopus’ customizable solutions have been integrated with the Alibaba iStore system, including Customer Relationship Management (CRM) integration and payment integration.  This seamless integration allows Asus to drive omnichannel sales and enhance the customer experience both in store and online.

    “The retail space is transforming rapidly. We wanted a retail software solution that would integrate with Alibaba CRM and allow seamless promotions and inventory management across our network of stores in China. Partnering with Octopus will enable us to achieve that and deliver an enhanced shopping experience for our customers,” said Wu Rui, Project Director at Asus.

    “We are proud to be selected by Asus to deliver our software solutions to drive their retail business forward,” said Ong Whee Shiong, Managing Director of Octopus. “More than ever, customers expect retailers to provide a personalized and seamless shopping experience across all channels. Octopus’ smart retail technology will enable Asus to manage their store network across China to enhance their business productivity and drive store experiences that exceed their customers’ expectations.”

  • AirAsia Goes Big And Converts 253 A320neo Orders To A321neos

    AirAsia Goes Big And Converts 253 A320neo Orders To A321neos

    AirAsia bosses chose the second day of the 2019 Paris Air Show to announce that they are converting an order for 253 A320-200neos to the larger A321-200neo.

    Malaysia’s largest low cost carrier, AirAsia Berhad, today decided to ramp up the type it has on order in response, a spokesperson said, to “ongoing strong demand across its network.” One of Asia’s largest budget airlines, AirAsia intends to convert 253 A320neo on order to A321neos. The move will make the AirAsia Group the world’s largest customer of the type.

    AirAsia’s Executive Chairman Datuk Kamarudin Meranun said in a statement, “We have spent a number of years reviewing what the future of our operations will look like and today, we’re proud to become the world’s largest customer for the A321neo.

    The change will be applied to almost 90% of the Group’s current order of A320neos. Previously, the order was for 304 A320neos of which 37 had been delivered.

    The Group says it expects deliveries of the A321neo in the latter part of this year. The first four aircraft of the new type will be brought into play with AirAsia and jointly-owned Thai AirAsia.

    Following its up-sizing (and the purchase of its first A321neo at the start of 2019), AirAsia will become the world’s largest customer of Airbus’ New Engine Option jetliner.

    The Malaysian LCC intends to use the A321neo on its high-frequency routes. It is believed the alteration will result in the augmentation of overall seat capacity by almost a third without adding flights to an already packed manifest, according to CAPA.

    AirAsia currently has 230 A320 aircraft in service. The Group’s primary hub is at Kuala Lumpur International Airport. The Group’s subsidiaries (of which there are eight) have hubs in various parts of the world including India, the Philippines and Japan.

    The A321neo is a member of Airbus’s best-selling A320 family, the first of which was launched in 1984. In 2006 the type underwent extensive remodeling. Changes of the original design included measures intended to make the A320 more economically viable.

    Sharklets, aerodynamic refinements and weight reduction made the plane 15% more fuel-efficient. Airbus hopes to capitalize on this with a further 5% rise in operating efficiency by 2020.

    The family has since been further enhanced under the “neo” programme of changes.

    The A321neo’s extra capacity is due to Airbus’s optimizing its use of the cabin space. The “cabin-flex” option allows the manufacturer the ability to produce a narrow-body jet with a capacity of 244 seats compared with the A320neo’s 150 to 180.

    As reported by ch-aviation AirAsia’s Chairman Meranun said,

    We have spent a number of years reviewing what the future of our operations will look like and today, we’re proud to become the world’s largest customer for the A321neo.

    With its numerous efficiency benefits and the operational flexibility this aircraft brings, the A321neo will be the new backbone of our operations as we continue to expand to meet growing air travel demand across Asia.”

    We previously reported that AirAsia’s sister company AirAsia X last year ordered 34 A330neo wide bodies ; an order it has yet to execute. Some industry insiders believe it may be the next type to be replaced with Airbus’s expansive narrow body neo.

  • One million promotional tickets priced from MYR0 are up for grabs!

    One million promotional tickets priced from MYR0 are up for grabs!

    Pack your bags and get ready for an exciting summer as Vietjet is offering travellers an easy and affordable way to explore Vietnam and other parts of the region through its latest summer promotional campaign ‘Fly for Love – Show your summer version’.

    From 19 – 21 June 2019, 1,000,000 super-saving tickets from as low as MYR0 (*) will be up for grabs during the golden hours of 1pm to 3pm (Malaysian time). The offer is applicable for travels between 20 August 2019 to 31 December 2019 (**).

    The promotional tickets are applicable for all domestic routes in Vietnam and international routes from Vietnam to Kuala Lumpur (Malaysia); Bali (Indonesia); Seoul, Busan, Daegu (South Korea); Kaohsiung, Taipei, Taichung, Tainan (Taiwan); Hong Kong; Singapore; Bangkok, Phuket, Chiang Mai (Thailand); Yangon (Myanmar); Siem Reap (Cambodia), as well as all domestic and international routes in and from Thailand.

    Those looking to travel from Vietnam to Japan will be in for a special treat as the promotional fares will be up for grabs at all hours of the day during the promotion period. This is the perfect chance to grab your promotional tickets for a getaway trip in Vietnam and beyond with Vietjet’s expanding network around Asia.

    The promotional tickets are available for purchase via all sales channels including the airline’s website. Vietjet’s summer campaign is specially designed for people who are passionate about travel experiences and wish to step out of their comfort zone and start living the dream! This campaign is also a wonderful opportunity for people to leave their worries at the door, express themselves in a fun way and immerse in the jubilant festival atmosphere this summer.

    That’s not all! Those unafraid to showcase their fun side will also be rewarded with exclusive gifts as Vietjet passengers dressed up in their favourite cosplay costume while travelling on a Vietjet flight from 1 June 2019 to 31 July 2019 will also receive a special gift.

    Since operating its first flight in 2011, Vietjet has been a pioneering airline, winning the hearts of millions of travellers thanks to its exciting promotions, in-flight entertainment, especially during the festive seasons. With high-quality services, diverse ticket classes, Vietjet offers its passengers flying experiences on new aircraft with comfy seats and delicious hot meals served by a lovely, dedicated and friendly cabin crew, and many more enticing add-on services

  • Lululemon expands beyond apparel Products

    Lululemon expands beyond apparel Products

    Athleisure retailer Lululemon has ventured into a new category, launching a line of gender-neutral personal care products.

    The Vancouver-based retailer unveiled on Tuesday its new line of self-care products which include moisturizer, dry shampoo, deodorant and lip balm.

    The new products will be sold online and in 50 Lululemon stores. It will also be displayed at selected studio partners in North America and on Sephora’s online store.

    The retailer said their partnership with Sephora extends the company’s ability to reach new guests while partnering with an authority in the personal care space.

    “Over the years, we’ve heard the feedback that transitioning from sweat to life isn’t always easy,” said Sun Choe, Lululemon’s chief product officer. “Lululemon has always been in the work of creating solutions for sweaty problems and our selfcare line is an extension of that approach.”

    According to the retailer, throughout the two-year research and development process, the company’s selfcare team spent time with athletes, ultimately recognising a gap in the transition point from sweat to life where sweat-related skin and hair problems exist.

    The products were launched after a successful test earlier this year.

    According to Lululemon, its self care products have also received the Clean at Sephora seal, which certifies that they are free of ingredients like sulfates, parabens and phthalates.

    For the fifth consecutive quarter, the company has beat its forecast, posting a 16 per cent increase in comparable sales and a 20 per cent lift in net revenue to $782.3 million for the first quarter ending May 5.

    The company ended the first quarter of fiscal 2019 with $576.2 million in cash and cash equivalents compared to $966.6 million at the end of the first quarter of fiscal 2018.

    “Lululemon continues to see strong momentum across the entire business,” said Calvin McDonald, company CEO. “I’m inspired by our teams who are executing at high levels.”

    The retailer said for the second quarter of fiscal 2019, they expect net revenue to be in the range of $825 million to $835 million based on a total comparable sales increase in the low double digits on a constant dollar basis.

  • YouTube TV gives away some freebies to long-time subscribers

    YouTube TV gives away some freebies to long-time subscribers

    YouTube TV is giving fans a bit of recognition for being loyal to the service for a long time. If you’re not a YouTube TV subscriber or just subscribed recently, you’re not be getting this freebie, but don’t be disappointed, perhaps the promotion will be back at some point in the future.

    But right now, many long-time YouTube TV subscribers are getting free Showtime this summer. You don’t have to do anything to get the deal, if YouTube TV thinks you’re subscribed for enough time, you’ll be getting Showtime for no cost until September 5, 2019.

    Showtime subscription costs $10.99/month, so YouTube TV is giving some of its subscribers a little bit over $30 for free for being loyal. It’s not much, but it’s free and those who like Showtime may continue to pay for the service after September 5th.

    Think of it like a 3-month trial rather than the 7-day trial that Showtime typically offers to those who wish to try its service before becoming a subscriber. Unfortunately, it’s unclear for how long you have to be subscribed to receive the freebie, but if you qualify for the promotion, you’ll most certainly be notified by YouTube.

  • Google Assistant brings back handy parking location functionality

    Google Assistant brings back handy parking location functionality

    Google’s industry-leading virtual assistant can be of great help not only when you’re actually behind the wheel, but also to remind you where you’ve parked your car at the end of a nice day walking around town. There are in fact a number of ways in which Google Assistant can lend a hand with locating your parked vehicle, and one feature, in particular, has caught our attention after first being spotted.

    That’s because this was apparently a thing back in the Google Nowadays of 2014, going away for some reason several years ago only to recently return in modernized fashion. You don’t have to actually do anything to get your digital assistant to estimate where you probably stopped driving and started walking.

    Based on your location history, your Android phone will let you know where you may have parked, and although the feature is unlikely to wow you with its accuracy, the fact it can loosely determine the whereabouts of your car with absolutely no effort on the user’s part is pretty cool… and a little scary. Of course, if you happen to often forget where you’ve parked or need perfect precision from this Google Assistant skill, you can always manually save your exact location by saying “Ok Google” and one of several magic phrases before leaving your vehicle behind.

    That’s especially useful if you want to keep a record of your precise parking spot in a crowded lot, but otherwise, the automatic feature is likely to prove fairly convenient as well. Particularly if you forget both where you parked and to manually command your voice assistant to save the location of your car, in which case this could prove an outright life-saver.

    As always, not everyone appears to have gained access to the newly added revived functionality straight off the bat, so for the time being, it might be wise to continue using the manual parking location reminder.

  • Upcoming free app for the Apple iPad might turn you into the next Michelangelo

    Upcoming free app for the Apple iPad might turn you into the next Michelangelo

    Adobe announced that its drawing and painting app for the iPad originally called “Project Gemini,” will be known as Adobe Fresco when it launches later this year. Fresco is an old technique used for hundreds of years that involves painting on wet plaster. It requires the artist to complete the painting before the plaster dries. That type of “spontaneous creativity” is at the center of Adobe Fresco. The app will first be available for iPads with Apple Pencil support, which means that users can unleash their creativity wherever they are. Eventually, Fresco will be offered for other stylus supporting touchscreen devices.

    The app uses Adobe’s AI-based Sensei platform for the Live Brushes feature. This allows users to “paint” on the app using watercolors and oils and experience the same response as a painter would in real life. Adobe says that those using the app can even paint with virtual water to dilute colors. The company has gone to the trouble of determining how certain paint pigments interact on different types of surfaces and has recreated these experiences for the Adobe Fresco app.

    Brushes used in Photoshop can also be employed in Adobe Fresco and users have access to digital brushes from the artist and digital brush creator Kyle Webster. The app is equipped with vector brushes to allow the artist to “create clean, crisp, and infinitely scaleable lines and shapes.” And users will be able to create their own brushes thanks to Adobe Capture.

    “Drawing is fundamental to developing creative literacy. It is most people’s first connection to creativity, and every great painting, sculpture, film, or building began with a drawing. And today, more than ever, it’s essential for everyone to develop creative literacy. As artificial intelligence takes over more and more repetitive and mundane tasks, creativity is the unique human quality that sets each of us apart and helps us succeed.

    Connecting brain and hand through drawing unlocks creative magic. To forge that connection, a digital generation needs a digital tool, which is why we’re developing a powerful and sophisticated drawing and painting application.”-Adobe

    While Fresco will have professional features like layers, masking, and selection, Adobe points out that the app has what it calls a “streamlined” interface that even children can use. And Fresco users will be able to move their project between the app and Photoshop seamlessly. The art can also be exported to PDF where it can be edited using Adobe Illustrator.

    Whether you’re a professional artist or just sketch for a hobby, Adobe Fresco is all about creating. The app will be free and if you’re an iPad user, you can submit a request to try the beta version of the app by registering here.

  • Salesforce Brings the Customer Data Platform to the World’s #1 CRM

    Salesforce Brings the Customer Data Platform to the World’s #1 CRM

    Salesforce, the global leader in CRM, today unveiled its Customer Data Platform (CDP) with the next generation of Customer 360. New platform services will enable companies to unify disparate customer data throughout their entire organization and then personalize every engagement based on a single view of the customer. Customer 360 will go beyond traditional CDP capabilities and extend the power of CRM with consumer-scale data management and activation.

    “Customers today will not settle for fragmented experiences, and companies recognize that creating a single view of the customer is imperative to earning their loyalty,” said Bret Taylor, President and Chief Product Officer, Salesforce. “With Customer 360, we continue to extend our platform in new ways, empowering brands to unify data and personalize customer engagement at scale.”

    Customers Expect a Level of Personalization They’re Not Getting

    Most of the interactions that customers have with brands today are disconnected and therefore underwhelming. The latest Salesforce Connected Customer report finds that 78 percent of customers expect consistent interactions with a company regardless of the department they’re dealing with, yet only 50 percent of companies tailor their engagement based on a customer’s past interactions.

    The challenge for companies is that they are swimming in a deluge of customer data. Many are trying to unify data from legacy systems, disconnected channels, multi-channel attribution and elsewhere. They also need to adhere to regulations like GDPR and adapt to new channels like voice and chatbots. In this reality, delivering personalized and integrated engagement is difficult, and customers often pay the price. A retailer is unlikely to know that the customer who just contacted customer service for a broken product is the same one that also just received a promotional email for that same product.

    The Next Generation of Customer 360 Delivers Integrated Customer Engagement

    At Dreamforce 2018, Salesforce introduced Customer 360, which allows companies to connect Salesforce apps and create a unified customer ID to build a single view of the customer. Additionally, by extending the power of Customer 360 with MuleSoft, companies can connect any app, data source or device across any cloud and on-premise. Today, Salesforce is expanding Customer 360 with new advancements that will make it easier to bridge fragmented customer data across the entire organization and enable companies to deliver integrated customer engagement at scale.

    The next generation of Customer 360 will enable:

    • Data Unification and Consent Management: Brands will be able to unify all of their customer data to create rich customer profiles. This includes known and unknown data such as cookies, customer first-party IDs and more. With Salesforce’s consent management framework, companies also have the ability to easily gain customer consent wherever they engage–from email marketing to digital advertising.
    • Advanced Audience Segmentation: Segmentation capabilities will allow companies to identify specific groups of people to engage with in real-time based on demographics, engagement history and all other customer data available. For example, a company will be able to build an audience of female shoppers interested in running shoes based on information gathered from a combination of web browsing activities across several retail sites, marketing email interactions, previous purchases and more.
    • Personalized Engagement Everywhere: Once a brand knows what audience segment they’d like to reach, it can then activate the customer data across marketing, commerce, service and beyond. This means companies won’t skip a beat, reaching customers and prospects across channels like ads, email, social, mobile and web that are all integrated to deliver a continuous experience with the brand.
    • Optimization Based on Einstein Insights: With artificial intelligence, companies will be able to analyze and understand how and when to engage with customers to drive customer loyalty and improve business performance. Customer profiles are continuously updated based on their behaviors – as customers click on an ad, browse an ecommerce catalog, buy a product and open an email. This allows brands to leverage AI to drive the most relevant mix of product and channel recommendations to optimize channel engagement and customer satisfaction.

    “Enterprises are having a difficult time capturing all of their customer data in one place. With so much data coming in from dozens of sources, it’s hard for companies to keep track of it all, let alone use it to their advantage to deliver the connected experiences that customers want,” said Sheryl Kingstone, Research Vice President & General Manager at 451 Research. “A lot of solutions out there claim to solve these common challenges, but miss the mark. What Salesforce is announcing today is a strategic step forward in helping companies truly understand their customers through a single lens and engage with them one-on-one across marketing, commerce, service and beyond.”

    “Pacers Sports & Entertainment hosts hundreds of games, concerts and events each year for millions of fans in Indiana. Since teaming up with Salesforce, we’ve been able to improve fan engagement and build loyal relationships” said Todd Taylor, CMO, Pacers Sports & Entertainment. “We can now reach fans with the content most important to them, deliver personalized customer service and analyze how best to engage to keep them happy and involved alongside the entertainment experiences that we deliver. Customer 360 is a breakthrough innovation that we’re excited to adopt as we continue to grow the relationships we have worked hard to create with our fans.”

  • Operation Octopus cracks down on counterfeit dolls in claw machines

    Operation Octopus cracks down on counterfeit dolls in claw machines

    Hong Kong Customs has conducted a territory-wide operation to combat counterfeit dolls in claw machines.

    Codenamed “Octopus”, the operation proceeded from June 5–13 and resulted in the seizure of about 2700 suspected counterfeit dolls and other relevant items with an estimated market value of about HK$300,000 (US$38,322).

    Customs had earlier received information alleging that the presence of counterfeit dolls in claw-machines shops was widespread in the market. Officers later conducted patrols in different districts.

    After further investigation with the assistance of a trademark owner, Customs officers raided six claw-machine shops in Chai Wan, Lam Tin, Mong Kok, Tuen Mun and Tin Shui Wai as well as a storage facility in San Po Kong. Some 2700 suspected counterfeit dolls and other suspected counterfeit goods, 15 claw machines and five token changing machines were seized.

    During the operation, three men and three women were arrested, including three shop owners and three staff members, aged between 26 and 50.

    The investigation is ongoing.

    Divisional commander (IP general investigation) Peggy Tam told press that Customs would continue to step up inspection and enforcement to fight against the use of counterfeit goods for the purpose of trade. She reminded consumers to check with the trademark owners or their authorised agents if the authenticity of a product is in doubt.

    She also reminded traders to be cautious and prudent in merchandising since the possession of counterfeit goods for any purpose of trade is a serious crime and offenders are liable to criminal sanctions.

    Under the Trade Descriptions Ordinance, any person who sells or possesses for the purpose of trade any goods with a forged trademark commits an offence. The maximum penalty upon conviction is a fine of HK$500,000 ($63,870) and imprisonment for five years.

  • New era for users of Android’s Messages app starts later this month

    New era for users of Android’s Messages app starts later this month

    Instead of continuing to wait for carriers worldwide to get together to support the global rollout of Rich Communication Services (RCS), Google is taking the next generation of Android messaging into its own hands. Starting later this month in the U.K. and France, Android users will be able to opt into Google’s own RCS Chat services. Eventually, this will be offered in more countries later this year, and with Google taking care of this directly; eventually, we could see RCS made available for all Android handsets.

    The platform developed to replace short message service (SMS) on Android phones does away with the 160 character limit on texts and supports group messages. It also will show a user that a text he sent has been read (the so-called “read receipt”) and will show when someone who is part of a chat is in the middle of typing a message. The RCS platform also allows users to engage in a video chat without the necessity of installing a third party app like Duo and supports the sharing of large files.

    What RCS doesn’t have that some other messaging apps do is end-to-end encryption. This is a key security and privacy feature offered on third-party titles available for Android like WhatsApp and Telegram. But Google is working on it and Sanaz Ahari, one of the Googlers in charge of Android’s Messages app says, “We fundamentally believe that communication, especially messaging, is highly personal and users have a right to privacy for their communications. And we’re fully committed to finding a solution for our users.” Ahari adds that the goal is “a great, simple user experience that just works for every Android user.”

    Google, at least at first, will offer RCS to those Messages users who opt-in for the service when it is available in their market. When that happens, users will open the Android Messages app and will receive a prompt asking them if they’d like to sign up for RCS Chat, which is Google’s name for the SMS replacement. On new Android phones, Messages will remain the default messaging app and once the app is opened, users will be asked if they’d like to opt-in to RCS Chat. This is different than the way Apple automatically has iOS users opt-in to Messages. While Google will indeed offer RCS Chat to all Android users, they will still get to make their own choice whether to accept it.

    In Apple’s Messages, if the user sees iMessage in the text field, he knows that he is conversing with another iOS user. If he sees text message in the same field, the conversation he is having is most likely with an Android user. Google will do something similar; if you see Chat on the app, it means that the person on the other end of the message also has RCS. And as we pointed out, RCS does not have end-to-end encryption; the messages are encrypted en route from the sender to recipient, but if your RCS provider is asked by law enforcement for a copy of your RCS based conversation, the information can be delivered to them. However, once a message is received by the recipient, it is removed from Google’s servers. Drew Rowny, the product lead for the Android Messages app says “From a data retention point of view, we delete the message from our RCS backend service the moment we deliver it to an end user. If we keep it, it’s just to deliver it when that person comes online.”

    Android users should feel better about the timeline for receiving RCS now that Google is handling the rollout itself. This means that carriers’ approval is not needed. And the faster that RCS is rolled out, the quicker Android users can enjoy it.

  • L’Occitane profit rose after Restructuring

    L’Occitane profit rose after Restructuring

    Hong Kong-listed beauty-products retailer L’Occitane is reaping the benefits of a restructure with profit up 21.8 percent last financial year to €117.6 million.

    And chairman Reinold Geiger says even better results are in the pipeline. “The group now operates as a multi-brand entity, where unique brand identities are celebrated and common values shared — respecting nature, creating authentic and genuine experiences, promoting entrepreneurship, and bringing a human approach to beauty,” he said in a statement.

    “The group encourages its brands to stay agile and autonomous, yet synergies are also being identified and capitalized. With the material improvements delivered by the core L’Occitane en Provence brand, combined with the largely accretive consolidation of Elemis, the group expects to see enhanced profitability in 2020 and beyond.”

    Group net sales were €1.427 billion for the year to March 31, up 8.7 percent at constant exchange rates. Gross margin remained high at 83.2 percent and operating profit rose by 6.9 percent.

    L’Occitane’s Hong Kong net sales were €137 million, an increase of 9.9 percent year on year, or 8.6 percent at constant exchange rates. However, same-store sales fell 2.6 percent.

    “Macroeconomic uncertainties continued to erode consumption sentiment, reflected in a marked downturn in the Hong Kong retail market after the first quarter of {last year}, notably in the average ticket value,” the company said in its earnings review. “Meanwhile, the increase in mainland tourist traffic brought by new infrastructure did not uplift Hong Kong retail sales.”

    Sales in China reached €178.1 million, an increase of 11.9 percent, or 12.1 percent on a constant-exchange-rate basis.

    “Sales momentum in China was dynamic throughout the whole year,” the company said. “Sell-out sales remained strong even though trading with seven fewer stores than last year, posting a growth of 9.6 per cent at constant exchange rates, and with same-store sales growth at 6.9 percent. The marketplace channel continued to drive growth, with impressive performances recorded during key festivals such as Singles’ Day, Chinese New Year and Women’s Day. Sell-in sales also posted encouraging results, with the growth of more than 30 percent, thanks to the launch of JD and dynamic B2B sales.”

    In Japan, net sales rose 1.5 percent to €222.1 million, however in the local currency, the growth was just 0.1 percent. “The flattish performance was due to a sluggish retail market. Nonetheless, retail sales of L’Occitane en Provence grew at a low single-digit rate as compared to last year, thanks to the new stores opened, the large-scale “Balloon Journey” marketing event and successful face care campaigns during the year.”

    Taiwan net sales of €38.2 million represented a decline of 3.2 percent at reported rates, or 2.7 percent at constant exchange rates.

    “The Taiwan retail market remained competitive,” the company said. “The decrease in sell-out was largely explained by the negative 2.7 percent same-store sales growth, together with the typhoon hits and poor weather during the summer season. Web sell-out channel, however, recorded double-digit growth, thanks to the revamped own e-commerce platform as well as the development of the marketplace.”

    Most other markets remained static for L’Occitane, with the exception of Brazil, where sales fell by 4 per cent, and the US, where they soared 35 per cent.

  • HKCYIA signs MOU with Voyager to promote superyacht services in Hong Kong

    HKCYIA signs MOU with Voyager to promote superyacht services in Hong Kong

    The Hong Kong Cruise and Yacht Industry Association (HKCYIA) has signed a Memorandum of Understanding (MOU) with Voyager Risk Solutions Ltd to support its risk and insurance management services for superyachts, with full scale professional solutions that are expected to promote its upcoming initiatives in the development of the yacht and tourism industries in the Greater Bay Area.

    The move was made in view of the rapid development of the global yacht industry and the surging demand for superyacht management services in Hong Kong.

    The MOU signing ceremony, witnessed by the management of both organisations, was officiated by HKCYIA Executive Director, Kara Yeung, and Voyager’s Chief Executive Officer, Tommy Ho. The agreement will further strengthen the two organisation’s developments in the yacht industry, with increased co-operations and exchanges in tourism promotions in the Greater Bay Area.

    Speaking at the ceremony, Yeung said under the agreement Voyager will provide professional risk management and insurance consultation services to the HKCYIA in the opening and operation of its upcoming Superyacht Management Services Centre. Both parties will have regular meetings to seek further co-operations and communications that can enable services improvements and sustainable developments.

    Yeung said Hong Kong has a major role to play in its capacity as a “super connector” in the implementation of the Belt and Road Initiative and the strategy to build the 21st century maritime Silk Road, providing the necessary support in the development of the maritime industries. Its first in Asia Superyacht Management Services Centre will be a milestone development for the industry.

    The centre, a partnership project with the China Merchants Industry Holdings Co. Ltd, will provide world-class supporting services for superyachts of over 45-metres, including refit, repair and maintenance services.

    Yeung added that the centre will work with international yacht brands and top management companies to provide a wide range of professional services, including repair and maintenance, audit and survey, bunkering services, crew administration, logistics support, etc. Exclusive onshore tours with tailor-made itinerary in the Area will also be provided.

  • The Great Singapore Sale renewed this year

    The Great Singapore Sale renewed this year

    The annual Great Singapore Sale is back this month, with the theme ‘GSS: Experience Singapore’.

    Taking place between June 21 and July 28, the sale will include Shopping Sprees such as ‘TGIF!’ (held every Friday) where retailers and food-and-beverage operators will run day-long specials and discounts.

    On July 7 (7.7), there will be an additional 7 percent off all goods – a marketing initiative based on retailers paying shoppers’ goods-and-services tax.

    Beyond the mega sales and discount programs, the event will boast a host of interactive activities and experiences at Orchard Road and Kampong Gelam.

    The first, the Orchard Road Fashion Scramble on June 21, will center around a fashion show curated by the Singapore Retailers Association and TAFF. Orchard Road will be transformed into a performing arena and an interactive runway for 300 dancers and models – showcasing an array of clothing designs and trends from local and foreign designers.

    The opening segment will feature designs by popular, up and coming local designers, followed by leading international fashion houses, before closing off with award-winning creations by Singapore students.

    The Great Singapore Street Pop Up will coincide with the Orchard Road Fashion Scramble, running from Ion Orchard to Mandarin Gallery, and at Robinsons The Heeren and the Grange Road carpark. The pop up will offer retail experiences and food for 10 days from the June 21-30.