Category: General

Retail News Asia is committed to providing both local and global retailers with the latest General Retail news throughout the Asian market. This on a daily base.

  • Tigerair Taiwan announces Cebu-Taipei flights with seat sale

    Tigerair Taiwan announces Cebu-Taipei flights with seat sale

    Tigerair Taiwan said it would start flying between Cebu City and Taipei on Dec. 1. Taiwan’s only low-cost carrier said it would offer a 2-day seat sale for the new route starting Monday. Tigerair will use the new Mactan-Cebu International Airport and will compete with the Philippines’ largest carrier, Cebu Pacific and AirAsia in the Cebu-Taipei route.

    “Tigerair Taiwan’s presence in Cebu shall give Filipinos more access to fun, affordable, and memorable flights to Taipei. We look forward to this development before the year ends,” said Tigerair Taiwan spokesperson Bernard Hsu.

    Tigerair flight IT537 will depart Taipei for Cebu every Tuesday, Thursday, Saturday, and Sunday. The return flight, IT538, will depart Cebu every Monday, Wednesday, Friday, and Sunday.

  • AirAsia’s Spencer Lee takes CEO title at travel360.com

    AirAsia’s Spencer Lee takes CEO title at travel360.com

    AirAsia’s head of commercial, Spencer Lee, has been named CEO of travel360.com, the digital expansion of the airline’s inflight magazine travel360. The airline declined to comment on A+M‘s queries on whether he will be helming a dual role or who his replacement will be.

    According to his LinkedIn, Lee has been the head of commercial since 2015, overseeing all commercial functions covering Asia markets. Before that, he was the head of marketing for a year, during which he was responsible for all marketing activations including digital and social strategy and partnerships for all short-haul routes. Lee also helmed the role of regional head of marketing.

    Travel360.com recently partnered with non-profit grassroots community organisation Yellow House and the Dewan Bandaraya Kuala Lumpur to further beautify the city and empower its people. It hopes to provide an even more experiential travelling journey by integrating real communities and their stories.

    It also tied up with Malaysian film company We are KIX to launch a new travel series titled “VitaminSEA” that aims to inspire people to explore the lesser known islands and beaches around Southeast Asia. The series showcases six amazing yet relatively unknown beach destinations in Southeast Asia served by AirAsia.

    Meanwhile, the airline also recently appointed IPG Mediabrands’ BPN to manage media and communications planning, buying, and analytics on a global level for AirAsia and AirAsia X. This followed a pitch process that spanned 23 markets. The account will be managed via a dedicated team called Red Wings in Malaysia.

  • Bus Boost For AirAsia X’s New Avalon Service

    Bus Boost For AirAsia X’s New Avalon Service

    A deal between AirAsia and Skybus will deliver about 4500 additional buses a year to Avalon Airport and almost double the number of services from the centre of Melbourne.

    Avalon, near the regional city of Geelong, is about 55kms south-west of the Melbourne CBD and will be home to AirAsia X flights to and from Kuala Lumpur from December 5.

    It is the airport’s first international service and comes after a concerted campaign to convince the long-haul, low-cost carrier to move its operations from Melbourne’s main airport at Tullamarine.

    Airport officials are hoping it will prove a catalyst for additional overseas operators to consider as an alternative to Melbourne airport.

    The Malaysian carrier will operate more than 500,000 seats on twice-daily flights to and from its Kuala Lumpur home base, connecting to more than 130 destinations served by the overall AirAsia Group.

    Avalon, which was leased by the Linfox Group in 1997, had been talking to AirAsia for a decade as part of attempts to attract international flights that had also included HNA Group and the Philippines government.

    The announcement of the 10-year agreement in February 2018 was attended by a slew of dignitaries and was described by AirAsia Group boss Tony Fernandes as an exciting milestone.

    The trip to Avalon takes about 45 minutes, depending on the traffic, compared to 25-30 minutes to Melbourne Tullamarine, depending on traffic.

    The new Skybus services will meet all AirAsia flights arriving and departing Avalon’s new international terminal and will offer discounted travel in the first two months of the airline’s move from Tullamarine. That will see one-way fares of $A19.50 and return fares of $37.

    The fares take passengers to Melbourne’s Southern Cross Station where they can also avail themselves of the free “Skybus Link” to 12 city stops servicing about 100 hotels.

    Passengers booked between December 5 and December 12 will also get complimentary SkyBus transfers between the two airports.

    “Customers who travel on the new Avalon services can take advantage of free Wi-Fi, luggage racks, reliable running times, as well as online, mobile and kiosk ticketing options,” SkyBus director Michael Sewards said.

    AirAsia is also offering conditional sale fares as low as $A199 one-way to promote its new service.

  • Thai Airways extends partnership with WFS in France

    Thai Airways extends partnership with WFS in France

    Thai Airways has extended its long-standing cargo handling contract with Worldwide Flight Services (WFS) in France.

    The new agreement covers cargo, mail and express handling at airports across France and extends the business relationship between the two companies to 35 years.

    WFS will also provide cargo security services and trucking operations between regional airports and Paris CDG for the south east Asia carrier.

    In addition to handling cargo carried onboard the airline’s daily Airbus A380 flights between Paris and Bangkok, WFS will also provide offline handling at a further 12 airports in France; Orly, Lyon, Marseille, Bordeaux, Nantes, Lille, Toulouse, Strasbourg, Mulhouse, Nice,  Montpellier and Rennes.

  • Cashmaster Launches QR-Connect in APAC – New Integration Software Solution for Cash Management

    Cashmaster Launches QR-Connect in APAC – New Integration Software Solution for Cash Management

    Cashmaster Asia today announced the Introduction of Cashmaster QR-Connect, a QR code application providing enhanced software functionality for its Cashmaster One range of count-by-weight cash counting devices that offers an innovative, simple solution to integrating with back office or POS systems. When installed, count data is presented as a QR code on the display of the Cashmaster One device that can be scanned by a standard POS scanner or the camera of a mobile/tablet device.

    The count data is instantly transferred to the POS or other system. The QR code avoids the need for USB or ethernet cable connectivity between the POS and the Cashmaster Cash counter – effectively providing wireless transfer of the cash count (including vouchers/coupons in addition to notes and coins) as well as other information for process traceability, such as cashier ID and till ID.

    In a connected world, a deeper level of integration and seamless transfer of data to the POS is a growing requirement for Cashmaster’s clients. Its customers are looking to remove multiple levels of manual processing of data across their businesses in order to: reduce opportunities for errors; speed up the processing of data; give more real-time information that businesses can use to make better, faster decisions; and provide greater accuracy and accountability to their enterprises. Integration can be seen also as a key component in a loss prevention strategy.

    No matter the level of operation, these solutions provide data in a format that can be easily digested by cash management and analytics programs for big, medium or small companies. As competition increases, the rewards of deploying Cashmaster One and Cashmaster QRConnect can show directly in bottom line improvements. Gordon McKie, Group CEO of Cashmaster, commented, “Companies are under intense pressure to maximise income and improve efficiencies, while at the same time motivating staff. It’s a complex dynamic that Cashmaster understands; it has also been a powerful imperative for us in designing the intuitive technology for cash management that helps clients achieve those goals.

    “Solutions can be tailored to customers’ specific needs, from simple off-the-shelf tools requiring minimal customer resources to implement, to working with customers’ IT teams in providing more complex solutions. With a proven quick return on the initial investment to boot.”

    Cashmaster is a global company that specialises in the design and manufacture of count-by-weight cash counting devices using the most advanced touch-screen technology. The company has more than 30 years’ experience in creating innovative and reliable cash handling solutions for a wide range of international clients including supermarkets, convenience stores, retail, banking, fast-food restaurants and coffee shops.

    Website: www.cashmaster.com

    All trade enquiries for Cashmaster One:

    Tel (Hong Kong): +852 9334 8578; E-mail: [email protected]

    Tel (UK): +44 (0) 1383 416 098; [email protected]

     

  • Lion Air to Serve Umrah Flight from Kertajati Airport

    Lion Air to Serve Umrah Flight from Kertajati Airport

    Managing Director of Lion Group, Captain Daniel Putut Kuncoro Adi said that his company will serve the first umrah flight from Kertajati Airport, Majalengka, on Saturday, October 13. Lion Air will use Boeing 737-800 Max8 made in 2018 with the capacity of 176 passengers. “Our hope is it the flight will increase. We are ready to serve every day. For now, we start with one flight in a week,” Daniel said. The flight route is from Kertajati to Madinah, and the return flight is from Jeddah to Kertajati.

    “We start with once a week flight frequency. Up to this year’s Umrah season, the slot is already full,” he said at Gedung Sate, Bandung, Tuesday, October 9

    Daniel said that Lion Air has planned to replace the aircraft with a larger one. “We have an Airbus 330 with a capacity of 440 passengers, then a Boeing 747 with a capacity of 500 passengers,” he said.

    Samira Ali Wisata’s Managing Director, Fauzi Wahyu Muntoro, said his Umrah travel agent DGI (Dini Group Indonesia) could get 90 people in a month, to depart from Kertajati Airport.

    President Director of West Java International Airport (BIJB) Virda Dimas Ekaputra said that Lion Air agreed to serve the Umrah flight from Kertajati Airport twice a week.

    West Java Governor Ridwan Kamil said the Umrah flight service from Kertajati Airport had long been awaited by the West Java people.

  • First humanless retail store launched in Malaysia

    First humanless retail store launched in Malaysia

    The way Malaysians buy and sell products is set to be disrupted with the introduction of a revolutionary humanless retail technology called BingoBox Retail Technology. Launched recently, the state-of-the-art, BingoBox Retail Technology is the brainchild of Scientific Retail Sdn Bhd (Scientific Retail), a joint venture between a group of visionary Malaysian shareholders and BingoBox, the pioneer of the humanless and cashless convenience store in China and the world.

    In an effort to bring added value to Malaysian retailers and consumers, Scientific Retail has further enhanced the technology. BingoBox Retail Technology offers retailers an exciting, cost-efficient and practical avenue to market and sell their products. The easy availability and accesses-ability of the 24-hour unmanned store will provide consumers a simple and seamless shopping experience. Furthermore, smart entrepreneurs are also invited to create novel ideas leveraging on this technology to spearhead new business ventures.

    Ng Seong Ping, Chief Executive Officer of Scientific Retail alongside honoured guests Chen Zilin, Founder and Chief Executive Officer of BingoBox China; Shairan Huzani Husain, Managing Director of Shell Malaysia Trading Sdn Bhd and Shell Timur Sdn Bhd; Christopher Tiffin, Chief Executive Officer of Boost; and Remus Shai Meng Choon, Chief Executive Officer of Ximplicity Sdn Bhd officiated the launch of BingoBox Retail Technology.

    During the launch event, Ng said, “We at, Scientific Retail, were inspired by the growth and success of BingoBox, which launched its flagship store in June 2016. To date, BingoBox has been successfully installed in over 400 locations throughout China. We believe that this technology coupled with local enhancement will be ideal for the Malaysian market and we are delighted to be the first partner outside of China to introduce this technology.”

    “The cashless and unmanned store has many advantages including cost savings, improved convenience, and greater security. It also provides accurate data analytics, enabling business owners to understand consumers’ preferences, subsequently allowing them to customise their offerings to appeal to the targeted market segments.”

    “Our technology can cater to all types of businesses and across industries, from fashion to F&B, traditional retail to consumer electronics. The flexibility of this platform also allows unmanned stores to be placed at diverse locations including high rise residential and commercial towers, educational institutions and transportation hubs, amongst many others,” he added.

    “We have generated a lot of interest from various sectors for this technology, and we are looking forward to seeing about 500 retailers using our technology in Malaysia by the end of 2019. As a socially responsible corporate citizen, we are also committed to supporting small-sized brick-and-mortar retailers to grow its business and gain a competitive edge via BingoBox Retail Technology.”

    BingoBox Retail Technology features a highly advanced image recognition system that can auto-detect products. It also has sophisticated monitoring and interactive systems, including facial recognition, patented artificial intelligence and theft prevention. All these will come together cohesively to provide unparalleled convenience and seamless experience for consumers. In addition, Scientific Retail is able to provide consultancy services, end-to-end setup, which include external and internal fabrication, as well as 24-hour monitoring services and remote ‘face-to-face’ customer support, with a touch of a button, for consumers.

    Shairan Huzani Husain, Managing Director of Shell Malaysia Trading Sdn Bhd and Shell Timur Sdn Bhd, said, “We are delighted to be the first in our industry to offer this innovation to all Malaysians. Customers are at the heart of everything that we do; inspiring us to enhance our products and services to make life’s journeys better for all. This partnership allows Shell customers access to our Select store at any time of the day. Additionally, the cashless transactions provide added convenience which we hope will continue to keep them happy and satisfied.” Shell Malaysia is the

    Scientific Retail also collaborated with Malaysia’s leading e-wallet provider, Boost, to create a seamless mobile payment experience for users. Chris Tiffin from Boost, said, “We are pleased to work with Scientific Retail in creating an integrated payment system that works seamlessly with BingoBox Retail Technology. We have always focused on bringing convenience to our more than three million consumers and this partnership is yet another example of how we aim to achieve our goal of digitizing cash. This integration with BingoBox Retail Technology will allow consumers to shop and pay conveniently using one mobile app for a better user experience.”

  • CapitaStar Singapore unveils new promo event with big prize

    CapitaStar Singapore unveils new promo event with big prize

    Calling all shoppers in Singapore! CapitaLand’s multi-store, multi-mall rewards programme, CapitaStar presents a month-long celebration filled with hundreds of attractive deals for members to enjoy across 15 CapitaLand malls in Singapore. CapitaStar fulfils the ultimate shopping fantasy with the inaugural SuperStar Shopper Challenge, where participants can embark on a S$1,000 shopping spree and stand to win the grand prize of 10 million STAR$® (worth S$10,000).

    CapitaStar SuperStar Shopper Challenge Qualifiers: 5 to 21 October 2018 | Finals: 10 November 2018 Flag-off Location: Bugis+, L2 Atrium

    Join the CapitaStar #SuperStarShopper Challenge and be one of the 20 finalists to go on a S$1,000 shopping spree across participating CapitaLand malls using the CapitaStar App

  • AirAsia wins IDC Digital Transformation award

    AirAsia wins IDC Digital Transformation award

    AirAsia was named Operating Model Master for Malaysia at the IDC Digital Transformation Awards (IDC DXa).

    In a press statement, it said, the award honours companies that have enabled discernible and measurable excellence in their ability to make business operations more responsive and effective by leveraging digitally connected products/services, assets, people and trading partners.

    AirAsia won the award for its deployment of Alibaba Cloud’s Content Delivery Network (CDN) and Web Application Firewall (WAF) solutions to distinguish legitimate customers from crawlers and bots that negatively impacted bookings and revenue, and reduce massive traffic flows from bots that led to additional operational costs.

    Using CDN in China, the airline was able to improve the latency and Round Trip Time (RTT) of airasia.com, and optimise traffic to the website based on user profiles.

    AirAsia also worked with Alibaba security teams to block illicit traffic using an extensive database of known hackers and their patterns, before customising rules and applying them to the WAF.

    The award was presented during the IDC Digital Transformation Summit 2018 held in Aloft Kuala Lumpur Sentral on Tuesday.

    AirAsia Group chief information officer Declan Hogan said, “We tried many security tools, with limited success, prior to moving to Alibaba.

    “Only Alibaba made a consistent, long-lasting impact, and they proved that they’re willing to take the risk to try it. And we appreciate that they were willing to make the investment to prove that they have the technology that
    works.”

    IDC DXa honours the achievements of organisations that have successfully planned and executed the digital transformation of one or multiple areas of their business through the application of digital and disruptive technologies.

  • AirAsia lends helping hand to Sulawesi victims with #ToIDwithLove fund

    AirAsia lends helping hand to Sulawesi victims with #ToIDwithLove fund

    AirAsia has launched a relief fund to offer support for Palu which was struck by an earthquake and tsunami on 28 September this year.

    The #ToIDwithLove fund will be collecting donations until 31 October 2018 and all donations will be chanelled to Yayasan Arkom Indonesia to help rebuild homes and improve disaster resilience in affected areas. AirAsia will match the total public collection, which will be announced in January 2019.

    Additionally, the airline will also carry out phased onboard cash collections, beginning with AirAsia Malaysia, followed by AirAsia Thailand, AirAsia Indonesia, AirAsia X Malaysia, AirAsia X Thailand and AirAsia X Indonesia flights until the end of the month. More airlines in the group will follow suit.

    Those who wish to donate may do so online via AirAsia Foundation, the airline’s philanthropic arm, at airasiafoundation.com/relieffund.

    Group CEO Tony Fernandes said it has been an “incredibly tough year” for Indonesia, which has been beset by one deadly disaster after another.

    “Our hearts go out to all those who have suffered unimaginable losses as a result. As an ASEAN airline, we share a close bond with the communities we serve, and we want to do our part to help those in need. Through this donation drive, we hope to raise enough money to make a positive contribution to rebuilding efforts, so please give freely. Every dollar counts,” he added.

    Prime Minister of Malaysia Dr Mahathir Bin Mohamad recently called for ASEAN countries to help Indonesia as it begins the task of restoration following the cataclysmic earthquake and tsunami in Central Sulawesi. In response, Astro Malaysia and Maxis also kickstarted a campaign to help raise funds to Tabung Bencana Gempa Bumi & Tsunami Sulawesi, making a joint contribution of RM5 million.

  • Snapchat adds new ad features for retailers

    Snapchat adds new ad features for retailers

    On the back of a tie-up with Amazon, which saw Snapchat commence the testing of visual search shopping, the U.S. social media firm has now debuted three advertising routes for retailers to use.

    The first, coming out of its initial test phase, is called Shoppable Snap ads, which are made available through Snapchat’s self-service ad-buying platform. Previously known as Collection ads, advertisers can now create shoppable collections of products.

    That leads to the second new function, where brands can import their product catalogs and instantly create ads from assets already available.

    Brands can also use their imported product catalog feed to create Story Ads and Snap Ads as well. It is designed much like the shopping links already used by Instagram and Facebook, allowing users to tap on a product image and view more information about it.

    Thirdly, Snapchat pixel is designed to hone in on Snapchat users who visit a site, allowing brands to see what types of pages the users visit.

    Looking forward, Snapchat will team up with more than 40 new partners with digital ad experience, to help advertisers create ads with e-commerce, direct response and data-driven capabilities.

    The news comes as Snapchat continues to garner a strong following, especially among younger consumers.

    A report by research firm eMarketer said Snapchat is expected to add 1.2 million new teen users by 2022.

    In comparison, rival social media firm Facebook, is expected to lose 2.2 million users, said the report.

    For the recently ended second quarter, Snapchat’s global revenues grew 44 percent reaching $262 million. Snapchat predicts current third-quarter revenues to fall between  $265 million to $290 million, up 27 percent to 39 percent from a year earlier.

  • NSK Hypermarket Malaysia to open in Cyberjaya in 2020

    NSK Hypermarket Malaysia to open in Cyberjaya in 2020

    Retail and wholesale chain NSK hypermarket is set to open in Cyberjaya by the end of 2020, with the signing of a tenancy agreement between Setia Haruman Sdn Bhd and NSK Property Sdn Bhd.

    NSK will rent a 13-acre piece of land located at the centre of Cyberjaya from Setia Haruman for 15 years. The 250,000 square feet hypermarket is targeted to open for business in the last quarter of 2020 and will initially operate from 7am to midnight daily.

    The hypermarket will cost RM35 million to build and operate retail and wholesale business, making it the first of its kind in Cyberjaya.

    “Our hypermarkets in Selayang and Kuchai Lama, operate 24 hours and we believe there is a growing need to have 24-hour hypermarkets to meet the needs of the people who wants the flexibility of shopping at any hour of their convenience. This can also be a possibility here as we see many 24-hour facilities mushrooming in Cyberjaya,” NSK executive chairman CB Lim said in a statement.

    Setia Haruman executive chairman Ahmad Khalif Mustapha Kamal said the opening of NSK hypermarket in Cyberjaya is yet another milestone in the growth and development of Cyberjaya’s ecosystem, which has many amenities that cater to the needs of its community from education, sports and recreation, 24-hour outlets and more.

    “With the opening of a public hospital and MRT in 2020 and 2022 respectively, we are confident many more businesses will open in the near future and this will enhance the liveability of Cyberjaya at large. We aim to make Cyberjaya, THE ideal place to work, live, study and play,” he said.

  • AirAsia announces direct flights between KL and Tianjin

    AirAsia announces direct flights between KL and Tianjin

    AirAsia is expanding its footprint in China with an exclusive direct service between Kuala Lumpur and Tianjin, a coastal city in China.

    Beginning Dec 2, the new route will connect more than 15 million people in Tianjin with South-East Asia and beyond.

    AirAsia’s long haul affiliate, AirAsia X, will not only provide direct services between the two cities, but also stimulate regional demand through great value airfares, enabling more people to travel.

    AirAsia will also beef up its direct route between Kuala Lumpur and Changsha, doubling the current number of seats on the popular route in response to demand, by operating its fleet of larger wide-body Airbus A330 aircraft commencing Oct 29.

    He said this will significantly boost tourism, trade and economic growth while paving the way towards China’s Year of Tourism and Culture 2020, envisioned by the leaders of both Malaysia and China.

    “Together with our existing routes into China, today’s announcement means we are further strengthening our foothold in Northern China and increasing our overall capacity to China – one of our  fastest growing markets.

    “We will continue to look for expansion opportunities that not only maintain AirAsia Group’s dominance as the largest foreign carrier to China by capacity, but also enable us to remain committed in our quest to making air travel affordable for everyone,” said Benyamin.

    With the launch of Tianjin as its latest destination, AirAsia will fly to 20 cities in China with 550 weekly direct flights from hubs in Malaysia, Thailand and the Philippines.

  • Vietjet signs $1.24 bln financing deal for new Airbus planes

    Vietjet signs $1.24 bln financing deal for new Airbus planes

    Vietjet signed a financing agreement with Mitsubishi UFJ Lease & Finance Company Ltd and France-based BNP Paribas Bank to finance the carrier’s acquisition of up to five new aircraft worth $614 million at list price, it said in a statement.

    Vietjet also signed a memorandum of understanding valued at $625 million for financing and future ownership of five other aircraft at list prices with France-based banking group Natixis and some Japanese equity underwriters, it said.

    The acquisition of the aircraft is part of a contract signed earlier with Airbus and includes A321neo aircraft, Vietjet said, adding all aircraft financed on Wednesday will be delivered in the last quarter of 2018 or early next year.

    “These deals will greatly contribute to Vietjet’s plan for fleet expansion and network growth in the coming time,” said Vietjet Vice President Dinh Viet Phuong.

    In July, Vietjet placed provisional order to buy 50 A321neo Airbus aircraft worth $6.5 billion at list prices while it also struck a deal for 100 Boeing passenger jets worth almost $13 billion at list prices.

    Vietjet, Vietnam’s biggest private airline, currently operates 60 Airbus aircraft with more than 385 flights daily within Vietnam and to countries such as Japan, Hong Kong, South Korea, Taiwan, Singapore, China, Thailand, Myanmar and Malaysia.

  • With a new CEO, AirAsia India hopes to have turned a new page

    With a new CEO, AirAsia India hopes to have turned a new page

    A steel industry veteran at the helm of an airline may come across as strange, but the appointment of Sunil Bhaskaran as the AirAsia India chief is more than just that. It signals a change in control at the company, from Tony Fernandes and his AirAsia, to the Tatas.

    And with that change, shareholders would hope that AirAsia’s so-far-controversial stint in India, since it started operating here in 2014, will be a thing of the past.

    While the airline may now have a slightly higher market share than rival Vistara – the joint venture between the Tata Group and Singapore Airlines that was launched in 2015 – its losses have increased in the first half of 2018.

    By appointing Bhaskaran, the airline has followed its tradition of appointing a non-aviation professional to run its operations. Mittu Chandilya, AirAsia India’s first CEO, previously headed the services practices for Asia Pacific at advisory firm Egon Zehnder International.

    It didn’t turn out to be a memorable stint for Chandilya, who was embroiled in a controversy over the appointment of a lobbyist to get an aviation rule modified, which would enable AirAsia India to begin international operations. The controversy boiled over when Tata Trusts trustee Venkatramanan got drawn into it.

    Earlier this year, CBI registered a case against Fernandes, and AirAsia’s offices in India were raided.

    While Venkatramanan holds 1.5 percent stake in AirAsia India, the airline’s chairman S Ramadorai owns 0.5 percent stake. Tata Sons and AirAsia hold 49 percent each. Since early this year, there have been talks of Tata Sons buying out the stakes of Venkataramanan and Ramadorai. “The process will now quicken after the appointment of the new CEO,” said sources.

    Chandilya gave way to Amar Abrol, who was heading a start-up before taking up the CEO role in 2016. Abrol stepped down in May this year to go back to the parent company in Malaysia.

    Now in Bhaskaran, the airline has found its third consecutive CEO from outside the industry. While it is not an unusual occurrence, not everyone is amused. “Some never learn!” exclaimed a senior official at an airline.

    What would differentiate Bhaskaran though is that he is the first Tata Sons appointee as the airline’s CEO, and therefore, may have a longer stint at the airline than his predecessors. A Tata Group lifer, Bhaskaran joined Tata Steel in 1987 as a management trainee. He has been with the steelmaker ever since, except for a four year-stint at Tata International.

    Bhaskaran is currently the  Vice President of Corporate Services at Tata Steel.

    “He is an old timer, and has dealt with government and can handle change,” said an executive from the industry.

    Those will be important attributes for AirAsia India, which will be keen to have stability at the top and focus on building its India business, which hasn’t taken off as spectacularly as was hoped.

    Mixed results

    Air Asia India’s revenue has been on the rise. Its June quarter revenue jumped 86 percent from a year ago, helped by an 82 percent increase in the number of passengers flying on its aircraft.

    The airline’s fleet has expanded to 19 now, and there are talks of taking the number to 70 aircraft in five years.

    The fourth quarter of 2017 brought happy news for the airline, as it reported a net profit of Rs 13 crore. But in the ensuing two quarters, losses have mounted.

    Despite an 86 percent jump in its revenue, the airline reported losses of Rs 61 crore for the June quarter, as against a loss of Rs 24 crore a year earlier.

    Its market share has risen gradually, which is reflective of the intense competition in the Indian aviation market. AirAsia India had a share of 4.8 percent at the end of August 2018, up from 3.4 percent a year ago.

    “We are not going to be a 4-5 percent market share airline… We plan to become India’s second-largest low-cost carrier (LCC) within four to five years’ time,” Bhaskaran’s predecessor Abrol had told Financial Express earlier this year.

    While he moved back to Malaysia within two months of making that statement, the onus may be now on Bhaskaran to meet the target.