Retail News CRM

Category: Startups

Retail News Asia is committed to providing both local and global retailers with the latest Startup news throughout the Asian market. This on a daily base.

  • Gojek Co-Founder Sentenced to Decade Behind Bars, Stirs Investor Anxiety Amid Corruption Scandal

    Gojek Co-Founder Sentenced to Decade Behind Bars, Stirs Investor Anxiety Amid Corruption Scandal

    Nadiem Makarim, a co-founder of tech giant Gojek and former education minister, has been found guilty of some charges in a corruption case by an Indonesian court and sentenced to ten years in prison. Makarim, aged 41, has contested the charges, declaring that the case against him is politically driven, an opinion that has garnered support from scholars and rights activists.

    The Potential Impact on Investor Confidence

    This verdict could potentially further weaken investor confidence in Indonesia. The nation’s currency, the rupiah, and stocks have seen a downturn this year following cuts to projections by credit rating agencies due to erratic policy decisions and governance worries. Additionally, the index provider MSCI is considering downgrading Southeast Asia’s largest economy due to concerns over market transparency.

    Makarim was accused of profiting from the government’s decision to purchase Google Chromebook laptops for Indonesian schools during his tenure as education minister from 2019 to 2024 under the former administration of Joko Widodo. This decision allegedly resulted in state losses amounting to US$125 million.

    Details of the Verdict

    Delivering the ruling at Indonesia’s Corruption Court in Jakarta, Chief Judge Purwanto Abdullah declared that a panel of judges had found Makarim guilty of misusing his authority and causing state losses. However, Makarim was acquitted of the charge of directly seeking personal enrichment.

    Makarim was ordered to pay a fine of 1 billion rupiah and return over 800 billion rupiah (US$45 million), an amount the judges determined was personal gain from the deal. Failure to return the money would add an additional five years to his prison term, the judges said.

    Surrounded by his family and friends, a tearful Makarim expressed his intention to appeal the verdict. He claimed the facts supporting the sentence were unreasonable, adding that he couldn’t meet the payment amount ordered by the court.

    Prosecutors alleged that Gojek’s parent company’s investment from Google influenced the procurement decision. They also claimed that Makarim created tender specifications that only matched the Chrome system, making Google the sole controller of the educational environment in Indonesia.

    Google, however, wasn’t indicted. Makarim has refuted these allegations, stating there was no personal enrichment, and the investment from Google in Gojek’s parent company had no relation to the procurement.

    Questions & Answers

    What were the charges against Nadiem Makarim?
    Makarim, former education minister and co-founder of Gojek, was found guilty of abusing his authority and causing state losses.

    What are the potential ramifications of this ruling on Indonesia’s economy?
    This ruling may further weaken investor confidence in Indonesia, exacerbating existing concerns over unpredictable policymaking, governance issues, and market transparency.

    What was the penalty imposed on Makarim by the court?
    Makarim was sentenced to ten years in prison and ordered to pay a 1 billion rupiah fine. He was also directed to return over 800 billion rupiah, an amount the judges said he personally gained from the deal.

  • Grab and GoTo Yield to Pressure: Slash Driver Commissions in Indonesia

    Grab and GoTo Yield to Pressure: Slash Driver Commissions in Indonesia

    Indonesia’s GoTo, a ride-hailing and food delivery company, alongside Singapore-based Grab, announced they will reduce the per-trip commissions for their two-wheeled driver partners in Indonesia. Beginning July 1, the commission rate will be slashed from 20% to 8%.

    Implementation of Reduced Commissions

    Indonesia’s President, Prabowo Subianto, first brought up the idea of an 8% cap on commissions in his speech on May 1. However, he did not provide details regarding when this initiative would be implemented.

    GoTo’s VP Director, Catherine Hindra Sutjahyo, expressed the company’s support for the initiative at a press conference. “We support the efforts to continue increasing the prosperity of the drivers,” she stated.

    Neneng Goenadi, Grab Indonesia’s CEO, echoed Sutjahyo’s sentiments. Both leaders confirmed that their respective companies will start applying the new 8% commission rate from July 1.

    Impact on Ride-Hailing Platforms

    This development was first reported in January, with concerns raised about its potential effect on the profitability of ride-hailing platforms, particularly in Southeast Asia, which serves as their largest market.

    Cucun Ahmad Syamsurijal, the Deputy Parliament Speaker, lauded the reduced commissions as a testament to President Prabowo’s administration’s commitment to supporting all ride-hailing drivers in the country.

    Questions & Answers

    **What is the new commission rate for two-wheeled drivers for GoTo and Grab in Indonesia?**
    The new commission rate is 8%, reduced from the previous rate of 20%.

    **When will the new commission rate take effect?**
    The new commission rate will be implemented starting July 1.

    **What potential impact could this reduction have on ride-hailing platforms?**
    The reduction could potentially affect the profitability of ride-hailing platforms, particularly in Southeast Asia, their largest market.

  • Delivery Hero Initiates CEO Successor Hunt as Niklas Ostberg Announces Resignation

    Delivery Hero Initiates CEO Successor Hunt as Niklas Ostberg Announces Resignation

    Niklas Ostberg, the founder and CEO of Delivery Hero, is set to step down from his leadership role after a notable 15-year tenure at the helm of the global food delivery enterprise. As a result, the company has launched a search to find a suitable successor to fill Ostberg’s shoes.

    Ostberg will continue to manage the operations and lead the team until his successor is officially appointed, with the deadline for this set for March 31st of next year. The transition is likely to be finalized by the end of the year, ensuring a smooth transfer of responsibilities.

    Delivery Hero: Entering a New Era

    According to the company, this succession plan comes just as Delivery Hero is on the brink of stepping into a new phase that’s characterized by strategic development and a renewed focus on operations.

    Ostberg feels confident that this transition comes at an appropriate time. He stated, “This is the right moment to begin handing the company over to its next chapter.” He elaborated on the company’s future direction, pointing out the strategic review announced in December, which has paved the way for deeper market penetration, increased customer engagement, and enhancements to the consumer offering under the Everyday App strategy.

    Founded in 2011, Delivery Hero has grown to operate in over 60 markets worldwide, with multiple brands, including Foodpanda, Glovo, and Talabat under its umbrella.

    In a significant development earlier this year, Grab agreed to purchase Delivery Hero’s Foodpanda delivery business in Taiwan for a whopping US$600 million in cash. This marks the first major expansion of the Singapore-based super app beyond the boundaries of Southeast Asia.

    Questions & Answers

    Who is expected to replace Niklas Ostberg as CEO of Delivery Hero?
    A replacement for Niklas Ostberg has not been announced as yet. The company is currently in the process of finding a suitable successor.

    What is the future strategy of Delivery Hero as announced in their December review?
    The future strategy of Delivery Hero includes penetrating deeper into their markets, increasing customer touchpoints, and improving the consumer offering under the Everyday App strategy.

    What is the significance of Grab’s acquisition of Delivery Hero’s Foodpanda in Taiwan?
    Grab’s acquisition of Foodpanda in Taiwan marks the first major expansion of the Singapore-based super app beyond Southeast Asia. This could potentially lead to further expansion and growth for Grab in the future.

  • Grab Powers Through 2026 with Record Q1 Results and Bold Expansion Beyond Southeast Asia

    Grab Powers Through 2026 with Record Q1 Results and Bold Expansion Beyond Southeast Asia

    Southeast Asian superapp, Grab, has reported its strongest first quarter to date, with plans to expand beyond its home market for the first time. It plans to do so with an investment of $600 million.

    Grab’s CEO and co-founder, Anthony Tan, expressed his satisfaction with the results, stating that the company achieved its objective of starting 2026 robustly. Grab recorded a revenue of US$955 million for the first quarter, which ended on March 31, representing a year-on-year increase of 24%. Its adjusted EBITDA reached US$154 million, up by 46% from the same period in the previous year, marking the company’s seventeenth consecutive quarter of EBITDA growth.

    Despite the period being typically quiet due to the Ramadan fasting month and Lunar New Year celebrations, the company managed to increase its number of monthly transacting users by 16% to 51.6 million.

    Growth Across Segments

    The overall gross merchandise value of Grab’s deliveries and mobility segments rose to US$6.1 billion in the quarter, with the delivery sector growing by 25% and mobility by 23%, year-on-year. The company’s financial services also observed a 43% leap in revenue to US$107 million.

    However, the company faces operational challenges due to the regional surge in fuel prices—an issue with no straightforward solution for a business model that depends on daily refuelling by millions of driver-partners. To navigate this issue, Grab launched various initiatives in March, including multi-partner fuel discount programs and restructuring incentive models to maximize driver earnings. Grab also collaborated with governments to ensure driver-partners could access available transport-worker fuel subsidies.

    Recently, Grab became the first platform to offer point-to-point cross-border taxi services between Singapore and Malaysia, one of the world’s busiest international land border crossings.

    Expansion Plans

    During the quarter, Grab agreed to acquire Delivery Hero’s foodpanda delivery business in Taiwan for US$600 million in cash. This represents Grab’s first expansion beyond Southeast Asia in its 14-year history. The acquisition is expected to be finalised in the second half of the year, expanding Grab’s presence across 21 cities. Upon completion, Grab would hold a market share of just over 50%, positioning it as a formidable competitor to Uber Eats.

    Moving forward, Grab’s full-year guidance remains unchanged, with predictions of 20% to 22% growth in revenue and 40% to 44% growth in adjusted EBITDA. The company expects in-demand GMV growth in each remaining quarter of this year.

    Questions & Answers

    What is Grab’s first quarter revenue for 2026?
    Grab reported a revenue of US$955 million for the first quarter of 2026.

    What operational challenges is Grab facing?
    Grab is facing operational challenges due to the regional surge in fuel prices affecting millions of its driver-partners.

    What is Grab’s expansion plan?
    Grab plans to acquire Delivery Hero’s foodpanda delivery business in Taiwan, marking its first expansion beyond Southeast Asia.

  • Grab Acquires Foodpanda Taiwan in $600M Deal: A Bold Leap in Global Expansion Strategy

    Grab Acquires Foodpanda Taiwan in $600M Deal: A Bold Leap in Global Expansion Strategy

    In an ambitious move towards global expansion, Grab, Southeast Asia’s leading ride-hailing and delivery company, has announced its first venture beyond its home territory. The Singapore-based firm will acquire the Taiwan branch of Delivery Hero’s Foodpanda service in a cash transaction amounting to $600 million.

    Acquiring a Strong Foothold in Taiwan

    By acquiring Foodpanda Taiwan, Grab gains a significant operational presence outside of Southeast Asia. This acquisition is seen as a strategic part of Grab’s broader expansion plan, which is primarily focused on artificial intelligence, introducing new services, and making selective overseas deals.

    Grab’s group CEO and co-founder, Anthony Tan, believes that the company’s vast experience in the Southeast Asian market will be a perfect match for the Taiwanese market. “This is a natural next step for Grab,” he said.

    Deal Details and Future Prospects

    The expected completion of the deal, which is subject to regulatory approval and other closing conditions, is slated for the latter half of 2026. The venture is anticipated to contribute at least $60 million in incremental adjusted core earnings (EBITDA) by 2028.

    In Taiwan, Foodpanda generated around $1.8 billion in gross merchandise value in 2025 and was profitable before Delivery Hero group cost allocations.

    Earlier this year, it was reported that Grab has set targets for its revenue growth, aiming for more than 20% annually over the next three years. The company also plans to triple its EBITDA to $1.5 billion by 2028.

    Grab also reaffirmed its 2026 adjusted EBITDA guidance of $700 million to $720 million. The acquisition is projected to enhance its 2026 group revenue forecast, which currently stands between $4.04 billion and $4.10 billion.

    The company plans to complete the migration of users, merchants, and drivers to the Grab application by early 2027.

    Delivery Hero’s Strategic Move

    The CEO of Delivery Hero, Niklas Oestberg, stated that the sale of the Taiwan branch is a crucial first step in reviewing the group’s activities strategically. The proceeds from the deal will be used to pay off the company’s debts.

    Despite facing criticism from shareholders, most notably Aspex Management, for the company’s perceived slow progress in strategic review and a near one-third decrease in share value, Delivery Hero’s shares rose nearly 11% following the announcement of the deal.

    Aspex Management released a statement saying that while divesting assets is a positive step, more needs to be done for Delivery Hero to regain trust from capital markets, particularly as it continues to accumulate regulatory fines and inefficiently manage capital.

    Questions & Answers

    What will be the value of the acquisition deal between Grab and Foodpanda Taiwan?
    Grab will pay $600 million in cash to acquire Foodpanda Taiwan.

    When is Grab expected to complete the migration of users, merchants, and drivers to its app?
    The migration process is expected to be completed by early 2027.

    What will be the use of the proceeds from the sale of Foodpanda Taiwan?
    Delivery Hero plans to use the proceeds from the sale to repay its debts.

  • Former Uber Executive Ascends to the Helm of Gojek Singapore: Janine Teo Steps in as New General Manager

    Former Uber Executive Ascends to the Helm of Gojek Singapore: Janine Teo Steps in as New General Manager

    Gojek Singapore, a leading ride-hailing platform, has made significant changes to its top leadership, appointing Janine Teo as its new General Manager. Teo is succeeding Lien Choong Luen, who decided to step down in February after steering the company for seven fruitful years.

    Teo is not new to Gojek; she has held multiple operational leadership positions within the company for over seven years. The company is confident in her capabilities to drive its business forward, thanks to her extensive experience. Teo’s main focus will be to continue enhancing Gojek’s platform, ensuring it remains a reliable tool that supports driver-partners and their livelihoods, and delivers dependable services to Singaporean consumers.

    Before her recent promotion, Teo held various roles, including Country Lead of Driver Experience and Operations Manager at Uber, where she served from 2017 to 2018. Later, she became the Head of Supply in Singapore at GoTo Group, the technology group overseeing Gojek, starting from 2020.

    Lien Choong Luen’s Departure

    Reflecting on his tenure, Lien has remarked that he had the privilege of witnessing the maturation of the ride-hailing industry during an especially intense period characterized by increased competition and stricter regulations.

    Navigating the challenges presented by the Covid-19 pandemic, including supporting drivers amid a sharp decrease in demand, was one of the significant hurdles that the company had to overcome under his leadership.

    Lien has shared that he plans to take a sabbatical and dedicate more time to his board roles, serving as the President of Singapore Athletics being one. Additionally, he is exploring fresh opportunities in the technology sector while catching up on the regional developments.

    After seven years at the helm of Gojek Singapore, with the business in a robust position, the company believes that it was an opportune moment for Lien to exit the role and follow his personal interests.

    Questions & Answers

    Who has been appointed as the new General Manager of Gojek Singapore?
    Janine Teo is the new General Manager of Gojek Singapore.

    What was Janine Teo’s position prior to her promotion?
    Teo previously held the position of Head of Supply in Singapore at GoTo Group, the technology group that oversees Gojek.

    Why did Lien Choong Luen step down from his role at Gojek Singapore?
    Lien decided to step down from his role at Gojek Singapore to focus on his personal interests, including his board roles and exploring opportunities in the technology sector.

  • DoorDash Bids Farewell to Singapore and Japan Markets: A Strategic Re-focus on Sustainable Growth

    DoorDash Bids Farewell to Singapore and Japan Markets: A Strategic Re-focus on Sustainable Growth

    DoorDash, the leading food delivery platform, has announced the discontinuation of its operations in Singapore and Japan to concentrate on markets with higher priorities.

    Singapore Shutdown

    In Singapore, DoorDash will be closing down its Deliveroo service on March 4, thus drawing a curtain over its 11-year long tenure in the city-state. The firm has indicated that services will remain operational until the shutdown, advising customers to exhaust any residual credits and gift cards before the cessation of operations.

    Exiting Other Markets

    In a related development, the company has also confirmed the planned closure of Deliveroo and Wolt services in Qatar, Uzbekistan, and Japan. This decision was reached following an extensive evaluation of market conditions spanning several months. According to DoorDash, the exit strategy is hinged on factors specific to each of these countries and is aligned with the company’s strategic thrust to focus on markets that offer the greatest potential for sustainable growth and long-term dominance.

    Despite describing the decision as a challenging one, the firm has committed to closely collaborating with relevant local stakeholders to effect a seamless transition in the immediate future.

    DoorDash’s Contributions and Gratitude

    Miki Kuusi, the Head of DoorDash International, CEO of Deliveroo and co-founder of Wolt, expressed gratitude to all who have been a part of their journey. He remarked, “Over the last 11 years, we have been proud to shape food delivery in Singapore, granting consumers access to an extensive range of restaurant and grocery partners. To all our employees, customers, partners, and riders who have accompanied and supported us on this journey – thank you.”

    It’s worth noting that in the previous year, Deliveroo also withdrew from the Hong Kong market on April 7, after operating there for nine years. This followed an agreement to sell some of its assets to Foodpanda.

    Questions & Answers

    Why is DoorDash discontinuing its operations in Singapore and Japan?
    DoorDash is discontinuing operations in Singapore and Japan to focus on markets with higher priorities.

    What will happen to the remaining credits and gift cards of customers in Singapore?
    Customers are advised to exhaust any remaining credits and gift cards before DoorDash ceases operation on March 4.

    Can we expect further market exits from DoorDash?
    While not explicitly stated, the company’s strategic focus on markets where it sees a clear path to sustainable scale and long-term leadership might lead to further market exits.

  • Grab Sees Stellar Rebound with First Full-Year Profit, Propelled by Record Q4 Earnings

    Grab Sees Stellar Rebound with First Full-Year Profit, Propelled by Record Q4 Earnings

    Grab Holdings, a Singapore-based technology firm specializing in transportation, food, and e-commerce solutions, has reported a prosperous full-year profit. This marks a significant recovery from the financial deficit experienced in the previous year.

    Strong Financial Performance in 2025

    In the fiscal year of 2025, Grab Holdings generated revenues to the tune of US$3.3 billion and secured profits amounting to $200 million. This powerful comeback effectively eclipsed the previous year’s losses, which stood at $158 million.

    In particular, the fourth quarter of 2025 proved to be a strong period for the company, with earnings totaling $906 million. This figure represents a 19% year-on-year increase.

    Group CEO and co-founder, Anthony Tan, expressed pride in the company’s performance. “We concluded 2025 on a high note, posting our first full year of net profit and surpassing 50 million monthly transacting users,” he said.

    Looking ahead, Tan affirmed plans to maintain this positive trajectory. “Our strategy for the coming years revolves around expanding our market reach through increased affordability and reliability. We also intend to leverage product-led innovations to enhance ecosystem engagement and boost user lifetime values.”

    Growth Across Various Segments

    The company’s robust financial performance was driven by growth across several business segments. Revenues from deliveries increased by 18% year-on-year, while mobility revenues witnessed a 15% growth.

    Peter Oey, CFO of Grab, voiced optimism about the company’s long-term financial prospects, citing the strong foundation built thus far. “We forecast generating $1.5 billion in Adjusted EBITDA with an Adjusted Free Cash Flow conversion of 80% by 2028. This positions us well to accelerate our platform ambitions while maximizing shareholder value,” he stated.

    $500 Million Share Buyback Program

    Reaffirming its commitment to shareholders, Grab Holdings has unveiled a $500 million share buyback program.

    Questions & Answers

    What was Grab Holdings’ financial performance in 2025?
    Grab Holdings reported revenues of US$3.3 billion and a profit of $200 million in 2025.

    What strategies does Grab Holdings plan to implement moving forward?
    Grab intends to expand its market reach through increased affordability and reliability and plans to leverage product-led innovations to enhance ecosystem engagement and boost user lifetime values.

    What does Grab Holdings’ share buyback program entail?
    Grab Holdings has announced a $500 million share buyback program as part of its commitment to providing shareholder value.

  • Singapore Struggles With Slow Growth in Booming Southeast Asian Food Delivery Market

    Singapore Struggles With Slow Growth in Booming Southeast Asian Food Delivery Market

    A recent study reveals that Singapore experienced the second-lowest growth in its food delivery market in the previous year amongst significant Southeast Asian nations. The gross merchandise value (GMV) for food delivery in Singapore escalated by 13% in 2025, reaching US$2.9 billion. This rate of growth trailed behind the mean growth rate of 18% observed across six Southeast Asian markets.

    Regional Growth Variances

    Singapore’s expansion only superseded that of the Philippines, which marked a 12% increase – reportedly, this sluggish growth was due to recurring interruptions triggered by tropical cyclones.

    In contrast, Thailand’s food delivery market noted the highest growth, with the GMV surging by 22%. The report suggests that this expansion was facilitated by various factors such as affordable initiatives launched by platforms, intensifying competition, and the government’s “half-half” subsidy scheme which underwrites a portion of consumers’ food expenditures.

    Other countries like Indonesia, Malaysia, and Vietnam also witnessed substantial growth, each marking a rise of roughly 18% to 19%. Indonesia, being the region’s most densely populated market, registered the most significant absolute increase, contributing approximately $1 billion.

    Factors Influencing Singapore’s Slower Growth

    Addressing Singapore’s slower growth, Momentum Works CEO Li Jianggan highlighted that consumer behavior and market conditions significantly differ between countries. He referenced variations in city architectures, spending capacities, and the supply dynamics of delivery personnel and eateries.

    He pointed out that food delivery can be quite costly in Singapore, particularly considering the availability of numerous affordable offline alternatives. Nonetheless, Singapore’s double-digit growth signifies a steady demand. However, keeping up this rate could put increasing strain on platforms to enhance their efficiency, especially as customers explore other options like dining out or self-collection.

    Furthermore, Li noted that Singapore has a unique structural challenge – a limited pool of delivery riders – compared to larger and more densely populated neighboring countries. Adopting technology can help address this, but the key to raising the bar would be platforms’ relentless focus on establishing density and operational efficiency.

    Market Leaders

    At the platform level, Grab fortified its position as the predominant food delivery player in Southeast Asia, raising its regional market share from 53.8% in 2024 to around 55% in 2025. In absolute terms, Grab generated approximately $12.5 billion in food delivery value across the region last year.

    ShopeeFood overtook Foodpanda to become the region’s second-largest platform, with estimated transactions totaling $3.3 billion. Meanwhile, Foodpanda’s value dipped to roughly $2.6 billion. Gojek and Thailand-based Lineman reported comparable values of about $2 billion each, indicating Lineman’s impressive performance in its local market.

    The report underscored that compared to other emerging markets, Southeast Asia had a high order volume. The study estimated that collectively, platforms in the region handled between 8.5 million and 9.5 million food delivery orders per day on average in 2025. This volume is nearly twice that of India’s estimated daily orders of 4-5 million, despite India having approximately double the population of Southeast Asia.

    The study concluded that the penetration of food delivery is less determined by population size, and more by urban density, eating-out substitution, and platform-led affordability mechanics.

    Questions & Answers

    What was the growth rate of Singapore’s food delivery market in 2025?
    The food delivery market in Singapore grew at a rate of 13% in 2025.

    Which was the fastest-growing market in Southeast Asia’s food delivery industry?
    Thailand was the fastest-growing market in Southeast Asia’s food delivery industry, with a 22% increase in gross merchandise value.

    Which platform consolidated its lead as Southeast Asia’s dominant food delivery player?
    Grab consolidated its lead as Southeast Asia’s dominant food delivery player, increasing its regional market share to about 55% in 2025.

  • Surplus Food App ‘Too Good To Go’ Soars in Popularity Following Aotearoa Launch

    Surplus Food App ‘Too Good To Go’ Soars in Popularity Following Aotearoa Launch

    Too Good To Go, the surplus food marketplace, is already making strides after launching in Aotearoa, New Zealand, in November of the previous year. The company, which has its headquarters in Denmark, offers a unique platform that enables consumers to purchase excess food from local cafes, bakeries, and retailers through its discounted ‘Surprise Bags’.

    Growth and Expansion in Aotearoa

    Since its inception, Too Good To Go’s partner network in Aotearoa has grown, now encompassing 115 local businesses and boasting over 25,000 registered users in Auckland alone.

    Joost Rietveld, Too Good To Go New Zealand’s country director, shared the company’s excitement about the reception in Auckland. He attributed this success to New Zealanders’ deep cultural connection to both food and sustainability.

    Rietveld also shed light on the company’s business model, which is geared towards providing customers with affordable food options while also enabling hospitality and retail partners to profit from their surplus stock. This approach reduces food wastage, creating what Rietveld describes as a ‘win-win-win’ business model.

    Collaboration with Food Businesses and Chains

    The Too Good To Go application is now collaborating with a variety of independent food businesses and national chains. These include Daily Bread, Crave Cafe, Beau Deli, Rollers Bakery, Bakers Delight, Muffin Break, and Roll’d.

    Rietveld expressed that the early influence of the platform is already incalculable. The company’s rapid traction indicates a real need in the market, which benefits consumers, local hospitality businesses, and the environment.

    Moreover, more than 60 businesses have already partnered with the platform. Discussions are ongoing to welcome more partners in Auckland and other regions as the company plans its nationwide expansion within the year.

    Questions & Answers

    What is Too Good To Go’s business model?
    Too Good To Go’s business model is designed to provide customers with access to discounted food while enabling hospitality and retail partners to generate revenue from their surplus stock. This approach minimises food wastage, creating a win-win-win situation for customers, businesses, and the environment.

    Who are some of Too Good To Go’s partners in New Zealand?
    Too Good To Go is currently working with a mix of independent food businesses and national chains in New Zealand, including Daily Bread, Crave Cafe, Beau Deli, Rollers Bakery, Bakers Delight, Muffin Break, and Roll’d.

    What are the future plans for Too Good To Go in New Zealand?
    Following its successful launch in Auckland, Too Good To Go plans to expand its partner network nationwide within the year. Discussions are underway to bring in additional partners in Auckland and other regions across the country.

  • Uber Japan and Rakuten Drive Up Rewards: Users to Earn More with Rakuten ID Integration

    Uber Japan and Rakuten Drive Up Rewards: Users to Earn More with Rakuten ID Integration

    Rakuten Group, Inc., Rakuten Payment, Inc., Uber Japan Co., Ltd., and Uber Eats Japan, Inc. have revealed plans to augment their strategic alliance by incorporating Rakuten ID. This joint venture connects Uber, a prominent mobility and delivery platform in Japan, with Rakuten ID, an essential element of the Rakuten Ecosystem. The objective is to cultivate new value via Rakuten Points, one of Japan’s most substantial loyalty programs.

    Strategic Partnership and Loyalty Program Integration

    The Uber Japan mobility service and Uber Eats Japan delivery service will progressively roll out Rakuten Payment’s shared point service, known as Rakuten Point Online. This integration will enable users who associate their Rakuten ID with the Uber or Uber Eats app to earn a Rakuten Point for every 200 yen (excluding tax) they spend on these apps.

    Starting from April 2022 for Uber Eats and April 2023 for Uber, users have had the ability to use Rakuten Pay, a cashless payment service. Paying with Rakuten Pay enables users to earn up to 1.5% back in Rakuten Points. With the new integration, users can combine Rakuten Point Online with Rakuten Pay to earn up to 2% back in Rakuten Points. As inflation increases daily living costs, utilizing Uber’s services provides a more beneficial method of earning Rakuten Points.

    Subscription Benefits and Personalized Experience

    Moreover, by subscribing to Uber One, a 498 yen monthly membership, users can earn Uber One Credits equivalent to 10% of the fare amount when using Uber’s mobility service, adding another level of savings. This strategic alliance allows Uber to leverage Rakuten’s large data assets to offer more personalized recommendations and promotions for users.

    The companies collectively aim to offer new experiences that make daily meals and mobility more convenient and rewarding. To commemorate the launch, the companies will run the “Earn up to 1,000 Points by Linking Your Rakuten ID with Uber” campaign until December 22, 2025.

    Special Campaigns and Future Plans

    During this campaign, the first 500,000 users who link their Rakuten ID to the Uber or Uber Eats app and spend at least 1,500 yen (excluding tax) on Uber Eats will earn 300 Rakuten Points. Users who also spend at least 1,500 yen (excluding tax) on an Uber ride will receive 350 Rakuten Points on their first ride and an additional 350 points on their second ride, totaling 1,000 Rakuten Points when combined with Uber Eats benefits.

    Rakuten Mobile subscribers who link their Rakuten ID and pay on Uber or Uber Eats will receive 20 times the standard Rakuten Points. Furthermore, Uber One monthly members who have linked their Rakuten ID will be eligible to purchase the annual plan at a special 70% discount.

    Rakuten, Rakuten Payment, Uber Japan, and Uber Eats Japan are committed to continue strengthening their strategic partnership through the integration of Rakuten ID, expanding collaboration between the Rakuten Ecosystem and the Uber and Uber Eats platforms. The aim is to create new value by offering convenient and rewarding services that support users’ lifestyles and drive business growth for both companies.

    Questions & Answers

    What is the main aim of the strategic partnership between Rakuten and Uber?
    The main aim is to create new value by offering convenient and rewarding services that support users’ lifestyles and drive business growth for both companies.

    What benefits will users get from linking their Rakuten ID with Uber?
    Users will earn Rakuten Points for every 200 yen spent on Uber or Uber Eats, and they can earn up to 1,000 points through a special campaign. Rakuten Mobile subscribers will receive 20 times the standard points.

    What additional benefits do Uber One monthly members receive?
    Uber One monthly members who link their Rakuten ID can purchase the annual plan at a special 70% discount. They also earn Uber One Credits equivalent to 10% of the fare amount when using Uber’s mobility service.

  • HelloFresh and Youfoodz in Legal Hot Water Over Alleged Deceptive Subscription Practices

    HelloFresh and Youfoodz in Legal Hot Water Over Alleged Deceptive Subscription Practices

    The Australian Competition and Consumer Commission (ACCC) has recently launched a lawsuit against two meal kit delivery companies, HelloFresh and Youfoodz. The case, filed in Federal Court, accuses the two companies of misleading their customers about the terms of their subscription services.

    Alleged Misrepresentation of Subscription Cancellation

    Both HelloFresh and Youfoodz are subsidiaries of the Germany-based HelloFresh SE. The former provides weekly meal kits while the latter offers pre-made meals on a weekly basis. The ACCC’s contention is that both companies violated Australian consumer law by falsely advertising that new customers could cancel their subscriptions without incurring any charges. In reality, despite cancelling within the specified period, a large number of consumers still faced charges.

    According to a representative from ACCC, while it was easy for customers to sign up for the services via websites and mobile applications, the cancellation of the first order required interaction with a customer service representative.

    Charges Despite Cancellation

    The alleged violations occurred from January 1, 2023, to March 14, 2025, for HelloFresh, and from October 1, 2022, to November 22, 2024, for Youfoodz. The ACCC states that during these periods, “62,061 HelloFresh customers and 39,408 Youfoodz customers were charged a fee despite cancelling their subscription before the specified cut-off time for the first order.”

    Moreover, the ACCC claims that HelloFresh required customers to provide payment details to access the full menu, but assured them during the sign-up process that they wouldn’t be charged unless they selected meals. However, in contrast to its promise, several customers were charged. Similarly, Youfoodz informed customers who had initiated their subscription’s cancellation that their first delivery was cancelled and they won’t be charged, which turned out not to be true.

    Investigation and Public Concern

    The ACCC initiated the investigation into these allegations against HelloFresh and Youfoodz in October 2024, following numerous complaints from consumers. The commissioner, Luke Woodward, expressed that businesses employing confusing and complicated subscription cancellation policies are a significant public concern. He emphasized that the ACCC would take enforcement action as necessary when there’s evidence of violations of the Australian consumer law and consumer harm.

    Questions & Answers

    What is the ACCC’s contention against HelloFresh and Youfoodz?
    The ACCC alleges that both companies violated Australian consumer law by falsely advertising that new customers could cancel their subscriptions without any charges. In reality, many customers incurred charges despite cancelling within the specified period.

    What were the periods during which these alleged violations occurred?
    For HelloFresh, the alleged violations occurred from January 1, 2023, to March 14, 2025. For Youfoodz, the violations are said to have taken place from October 1, 2022, to November 22, 2024.

    What does the ACCC plan to do about businesses with confusing and complicated subscription cancellation policies?
    The ACCC commissioner, Luke Woodward, stated that when there is evidence of breaches of the Australian consumer law and consumer harm, the ACCC will take enforcement action as necessary.

  • HelloFresh Innovates with Recipe Partnerships: Turning Meal Kits into Powerful Marketing Platforms

    HelloFresh Innovates with Recipe Partnerships: Turning Meal Kits into Powerful Marketing Platforms

    HelloFresh, a renowned meal kit company, is innovating its service by transforming its packages into a platform for partner brands to interact with customers. Using a series of recipe integration campaigns, HelloFresh has collaborated with brands such as Birch & Waite and McCormick’s Cholula Hot Sauce to promote their products within the meal kit recipes. This strategy enables brands to engage with hundreds of thousands of customers in a natural and contextual manner, while also providing customers with new taste experiences and meal inspiration.

    Creating Mutual Value

    Andreas Dinkel, CMO and MD of HelloFresh ANZ, described the model as one that delivers significant value to both parties. “Our culinary experts work closely with each brand to craft recipes that highlight their product, ensuring that it is integrated seamlessly into the meal and not just an extra addition,” Dinkel stated. This approach gives partner brands a presence at dinner tables, providing a unique engagement opportunity during an intimate part of the day. Dinkel also noted that customers have expressed their delight at discovering unexpected items in their boxes.

    Originally established in Australia by former MasterChef contestant, Tom Rutledge in 2012, HelloFresh has become a significant player in the food and grocery industry. The company has quickly expanded, delivering millions of easy-to-prepare meals annually across five states and both territories. The company aims to provide an enjoyable cooking experience for customers, relieving the stress of meal planning and shopping.

    Recipe Integration Campaigns

    The collaboration with Birch & Waite focuses on its Green Goddess Dressing, featured in two recipes: The Parmesan Pork Cotoletta and the Cheesy Zucchini Fritters. The full-sized product is also available through HelloFresh’s add-ons menu, allowing customers to extend their gastronomic experience beyond dinner.

    Cholula Hot Sauce is another brand utilizing the concept. Its hot sauce is featured in six recipes over four weeks as part of HelloFresh’s Taste of Mexico campaign. Each campaign is promoted through various channels, including printed and digital recipe cards, CRM placements, organic social media posts, and flyers in delivery boxes.

    Enhancing Consumer Experience

    While the current campaigns are ongoing, Dinkel reported that previous recipe integrations have led to significant sales increases and boosts in brand awareness. “In one campaign, 65 per cent of customers were unfamiliar with the product until they received it in their meal kit, and over half went on to purchase it afterwards,” he said.

    Each campaign includes a detailed post-campaign report for the partner brand, providing valuable data on customer engagement, recipe ratings, and purchase intent. These insights can aid brands in refining their marketing and product strategies.

    Apart from the marketing benefits for brands, Dinkel mentioned that these collaborations also enhance HelloFresh’s offering. “We introduce customers to exciting new flavors and cuisines they might not otherwise try, making dinner a moment of discovery and inspiration instead of a chore,” he said.

    Looking ahead, HelloFresh plans to extend its collaboration model across its broader portfolio, including Youfoodz, EveryPlate, and HelloFresh New Zealand. Dinkel sees brand partnerships as a prime example of innovation in the grocery industry and is exploring ways to integrate non-food brands into the program.

    Questions & Answers

    How does HelloFresh’s partnership model benefit brands and consumers?
    HelloFresh’s unique partnership model allows brands to interact with customers in a natural and contextual setting. It provides an opportunity for brands to showcase their products through recipe integration in HelloFresh meal kits. On the consumer side, customers get to discover new flavors and products, making their cooking experience more exciting and enjoyable.

    How does HelloFresh plan to expand its brand partnership model in the future?
    In the future, HelloFresh aims to expand its collaboration model across its broader portfolio, which includes Youfoodz, EveryPlate, and HelloFresh New Zealand. The company is also exploring ways to integrate non-food brands into the program.

    What impact have the recipe integration campaigns had on consumer behavior?
    According to Andreas Dinkel, previous recipe integrations have led to significant increases in sales and brand awareness. In one instance, 65% of customers were unfamiliar with a product until they received it in their meal kit, and over half of them went on to purchase it afterwards.

  • Indonesian Power Players Grab and GoTo Under Government Review for Potential Market-Shaking Merger

    Indonesian Power Players Grab and GoTo Under Government Review for Potential Market-Shaking Merger

    Possible discussions are currently underway in Indonesia regarding a potential merger or acquisition involving Grab, a ride-hailing and food delivery company, and its competitor GoTo, according to a statement made by the presidential spokesperson on Friday.

    The Indonesian government sees the ride-hailing sector as a strategic factor in generating jobs and boosting the economy. Gojek, a subsidiary of GoTo, alone employs more than 3.1 million online riders. Both Grab and GoTo have long been major players in the Indonesian market.

    If a merger or acquisition does take place, the resulting entity would command a staggering market share of over 91 per cent in Indonesia, based on information provided by data analytics firm Euromonitor International.

    An official announcement regarding the possible merger or acquisition will be made shortly, according to Prasetyo Hadi, an Indonesian government spokesperson.

    “Online riders are the heroes of our economy, propelling it forward,” Hadi declared.

    There has been no immediate comment from Grab or GoTo in response to request for statements.

    Previous reports suggested that Grab, which is listed on Nasdaq, was planning to negotiate a deal to acquire GoTo, a smaller rival, in the second quarter of this year and had engaged advisers to assist with the proposed acquisition. According to a source close to the matter, such a deal could value GoTo at approximately US$7 billion.

    As per its 2024 annual report, GoTo is 73.90 per cent owned by foreign investors, including SoftBank Group and Taobao China Holding, a subsidiary of China’s Alibaba Group. The remaining stakes are held by Indonesian investors.

    Questions & Answers

    What is the potential impact of Grab and GoTo’s merger or acquisition on the Indonesian market?
    If Grab and GoTo merge or if one acquires the other, the resulting entity would control over 91% of the Indonesian market, according to data from Euromonitor International.

    Who are the main investors in GoTo?
    Foreign investors, including SoftBank Group and Taobao China Holding, own 73.90% of GoTo. The remainder is owned by Indonesian investors.

    What was GoTo’s potential value earlier this year?
    Earlier this year, a source close to the matter mentioned that a potential deal could value GoTo at around US$7 billion.

  • Grab Soars Past Quarterly Revenue Projections, Fueled by Consumer Adoption of ‘Superapp’ Services

    Grab Soars Past Quarterly Revenue Projections, Fueled by Consumer Adoption of ‘Superapp’ Services

    Grab Holdings Inc. surpassed projected revenues for the third quarter, thanks to strong consumer spending on its ride-hailing and food delivery services. The increase in user numbers can be linked to the company’s efforts in expanding its platform.

    Grab’s Superapp Transformation

    Grab’s initiative to transform into a “superapp” by integrating food and grocery delivery, ride-hailing, and financial services has proven successful. These integrated services offer consumers a comprehensive solution for their daily mobility and lifestyle requirements amidst an unpredictable economic climate. The concept’s popularity has surged, especially in regions where tariffs have reshaped the economy.

    In addition to offering standard services, Grab has been emphasizing more cost-effective options in ride-hailing and food delivery. This strategy aims to appeal to budget-minded consumers and provide a safety net against potential declines in consumer spending.

    According to CFO Peter Oey, approximately one-third of new monthly users in the deliveries segment are drawn from these affordable channels. Furthermore, about 40% of these users have subsequently upgraded to standard products. Oey noted, “We’re observing increased engagement from these saver platforms or these affordable products, and simultaneously, users are spending more frequently as we successfully upsell them.”

    Expansion into Autonomous Vehicles

    As the service sector in Southeast Asia becomes increasingly competitive, Grab is exploring new avenues for growth. One such venture involves leveraging its ride-hailing platform to penetrate the autonomous robotaxis market. Industry analysts predict that this sector will witness considerable growth in the near future.

    The company has also raised the lower limit of its annual revenue forecast from $3.33 billion to $3.38 billion, while the upper limit remains at $3.40 billion. Grab’s revenue for the period stood at $873 million, marginally beating analysts’ average estimate of $872.9 million.

    Additionally, the company has updated its yearly adjusted earnings before interest, taxes, depreciation, and amortisation (EBITDA) forecast. The new range is set between $490 million and $500 million, up from the previous projection of $460 million to $480 million.

    The third-quarter revenue for Grab’s deliveries segment stood at $465 million, slightly under the estimated $470 million.

    Questions & Answers

    What is Grab’s strategy for attracting cost-conscious consumers?
    Answer: Grab has introduced more affordable options in its ride-hailing and food delivery services to attract budget-minded consumers.

    How is Grab planning to expand amidst increasing competition in Southeast Asia’s service sector?
    Answer: Grab is planning to leverage its ride-hailing platform to expand into the autonomous robotaxis market.

    What has been the impact of Grab’s transformation into a “superapp”?
    Answer: The transformation has been successful, as it provides consumers with a one-stop solution for their daily mobility and lifestyle needs in the midst of an unpredictable economic landscape.