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  • Starbucks names Kevin Johnson President and COO

    Starbucks names Kevin Johnson President and COO

    Starbucks has appointed Kevin Johnson as president and chief operating officer effective 1 March.

    Johnson, who has been a Starbucks board member since 2009, will lead the company’s global operating businesses across the Americas, EMEA (Europe Middle East and Africa), and China/Asia Pacific, as well as Starbucks supply chain, information technology, and mobile and digital platforms.

    “I am looking forward to working with him and our strongest management team in the company’s 44-year history,” Howard Schultz, Starbucks chairman, president and CEO.

    Johnson served as chief executive officer of Juniper Networks Inc., from September 2008 through December 2013. Prior to that, he served as the president of the Platforms Division at Microsoft Corporation and was a member of Microsoft’s senior leadership team and held a number of senior executive positions over the course of his 16 years at Microsoft.

    Prior to joining Microsoft in 1992, he worked for International Business Machine Corp.’s systems integration and consulting business. In 2008, Johnson was appointed by President George W. Bush to the National Security Telecommunications Advisory Committee (NSTAC) where he served through the end of 2013.

    “Over the past six years I have gotten to know the company well and I look forward to extending my 33 years of operating experience to help propel Starbucks to the next decade of growth and innovation. I am honored and humbled to join Starbucks, a company that I love, during this important time,” Johnson said.

  • A 48 second online store

    A 48 second online store

    The barrier to opening an online retail store just fell a lot lower…

    Trend monitoring website Springwise.com reports on a new platform established by a startup called Sharetribe which allows “anyone” to set up an online marketplace in 48 seconds. All without coding.

    The concept of peer-to-peer marketplaces has exploded in the past decade thanks to platforms such as eBay, Etsy and Airbnb. But their success has relied on feature-rich web tools that regular small businesses simply couldn’t afford to build themselves.

    While we’ve recently seen The Grid offer instant website design using artificial intelligence, Finnish company Sharetribe is now helping businesses get their own online marketplace up and running without any coding.

    For businesses that need to let their users sell or swap goods, rent out their bike or car, or find someone to walk their dog, it can be expensive and timely to hire a developer to build the platform. Sharetribe promises that its set up process takes just 48 seconds, with businesses able to customise the features as they wish.

    The platform supports different types of marketplaces, offering visual listings, categorisation and browse filters, storefronts and member profiles, merchant-buyer messaging and language and currency options. Each marketplace can be completely customised to reflect the business’s brand and comes with the ability to integrate with social media.

    Sharetribe helps businesses offer a new feature for their existing communities or quickly set up a marketplace to start competing in the new sharing economy. Packages start at US$39 a month for sites with up to 300 members.

  • Haagen-Dazs to target China’s coffee drinkers

    Haagen-Dazs to target China’s coffee drinkers

    Haagen-Dazs has launched a new line of coffee at its stores in China to capture a piece of the country’s quickly growing coffee market.

    The introduction of the “rainbow latte”, a mix of Haagen-Dazs ice cream and illy coffee, served in uniquely designed hand-blown glass cups, is the culmination of several years of planning by the ice cream chain. The company also plans to open stand-alone Haagen-Dazs coffee shops to diversify beyond the ice cream market

  • Tony Romas lands in Myanmar

    Tony Romas lands in Myanmar

    Tony Roma’s has opened its first restaurant in Myanmar.

    The ribs and steak centric restaurant is located in the country’s former capital city of Yangon, the commercial center and largest city in the country, with a population of more than 5 million.

    Romacorp, the brand’s owner from the US, has teamed up with franchise partner Apex Food and Beverage Co to bring the Tony Roma’s brand to Myanmar.

    Romacorp President Ken Myres said Apex MD Kyaw Soe Win and his team bring a strong passion for the brand and a unique understanding of the local market to the partnership and Romacorp is confident it will establish the Tony Roma’s brand as a new favorite for Myanmar diners.

    The 6400 sqft restaurant has 210 seats including three VIP rooms, a full-service bar, and a two-story dining room. The restaurant is situated in one of the most exclusive neighborhoods in Yangon, on a street known for its restaurants and nightlife.

    “Earlier this year, I had the honor to dine in a Tony Roma’s restaurant and fell in love with the food, service culture, and, of course, their world famous ribs,” said Kyaw Soe Win.

    “We are excited to bring Tony Roma’s to the people of Myanmar, the first such venture of a Western casual dining brand in our country. Our restaurant is located in a growing, cosmopolitan area where residents are searching for new tastes, and we are delighted to introduce Tony Roma’s world-famous American fare so our guests can indulge in our ribs, steaks and seafood.”

    Romacorp is headquartered in Orlando, Florida and has more than 150 restaurant locations in more than 30 countries.

  • LVMH invests in China outlet malls

    LVMH invests in China outlet malls

    The world’s largest luxury brand owner LVMH is to take a cornerstone stake in a unique, upmarket outlet mall business in China, Sasseur.

    The investment will come via its Singapore-based L Capital Asia investment arm, which specialises in identifying upcoming brands and providing venture capital for their growth and market development.

    L Capital Asia will invest more than US$100 million in Sasseur Cayman, which owns four outlet malls, representing the fund’s second biggest investment in China to date. Sasseur plans to open another four malls this year and eventually expand the chain to 20.

    “The outlet concept will become much bigger in China,”  L Capital Asia chairman Ravi Thakran said. “As Chinese consumers become more sophisticated, they want better value.”

    Sasseur Group describes itself on its website as “a comprehensive conglomerate with business as its core”. It uses distinctive artistic executions to lift the shopping experience above the sterile, budget nature of most modern day outlet centres around the world.

    The company dates back 20 years as a brand, having started as a coffee shop.

    It says it adhere to a core business philosophy of ‘art, technology, brand’, developing malls of “high taste”.

    Sasseur sells womens and mens fashion, high end jewellery and sports and leisure goods and provides dining and entertainment options.

    One of its early malls was designed with a blend of Italian inspired architecture and historic influence from the ancient city walls of Nanjing, eastern Sichuan houses and An Hui style architecture. Others have more abstract themes.

    Chairman and founder Xu Rongcan says his goal was to make Sasseur “an outlet with attitude”.

    “What is Sasseur attitude? That is the persistent pursuit of beauty. Sasseur is my entire understanding of art business. I am willing to implant all my understanding and persistency of beauty into my outlet, not only the buildings, luxury, decoration, business content, but also to implant these persistent and pure values into every employee, into every inch land of Sasseur. In the eco art business, let consumers experience the beauty, quality and harvest beauty.”

  • JV ‘revolutionises’ m-commerce

    JV ‘revolutionises’ m-commerce

    Chinese mobile commerce company 99 Wuxian is bringing NFC technology to China.

    99 Wuxian and Australian Near Field Communication (NFC) technology startup Tapit Media have joined to “revolutionise” Chinese m-commerce and offline media by integrating NFC enabled interactive offline marketing campaigns with 99 Wuxian’s platform.

    The JV will utilise Tapit’s contactless communication technology which uses a range of contactless standards including NFC and Bluetooth Low Energy (BLE) to deliver content to smartphones from offline physical media assets.

    Users with NFC-enabled smartphones have the ability to tap NFC-enabled objects to access content and information such as videos, mobile optimised pages and instant app downloads.

    It allows 99 Wuxian to provide a new and unique offering to its business partners in China by allowing smartphone users to interact with NFC-enabled offline media and 99 Wuxian m-commerce platform to complete transactions.

    The consumer engagement opportunity is significant and is expected to include using NFC-enabled smartphones to access information, buy movie tickets, receive food and beverage coupons or buy transport tickets.

    “It’s a very exciting development for 99 Wuxian and our business partners and merchants that we are bringing market leading Australian technology to China and drive direct B2C growth,” said 99 Wuxian CEO and executive director Amalisia Zhang.

  • Retail ad only works when it rains

    Retail ad only works when it rains

    A unique retail advertising concept trialled in Hong Kong has grabbed attention for both its innovation and its relevance.

    Get caught in a rain shower when walking on the streets of Hong Kong and glance down you might just see one of the most unique advertising campaigns yet devised – an advertisement encouraging you to book a flight with Cebu Pacific Airlines to sun-soaked, rain-free Philippines…

    When monsoon season hits Hong Kong, rain showers are frequent – and frustrating. So what better than to tempt wet pedestrians to take a holiday in a tropical destination in the Philippines?

    Created by ad agency Ogilvy Asia, the campaign used a water-repellent spray stencilled onto the sidewalks in busy locations, according to a report by trend monitoring website Springwise.com. When the weather was dry, the ads weren’t visible. But when the rain fell, the message appeared as if by magic, spelling out the tagline ‘It’s Sunny in the Philippines’.

    The ad incorporated a QR code that offered more information and offered discounts on flights to the Philippines when scanned with a smartphone (providing you could use your smartphone without it getting wet!). According to the creators, the Cebu Pacific site saw a 37 per cent increase in bookings as a result of the campaign.

  • Suntec reaps revamp benefits

    Suntec reaps revamp benefits

    Suntec City’s REIT parent has announced an 11 per cent boost in its income distribution in the quarter to December 31 as the reconfiguration of its crown jewel centre begins to bear fruit.

    ARA Trust Management (Suntec), manager of the Suntec Real Estate Investment Trust, announced it will redistribute S$64.6 million for the quarter. CEO Yeo See Kiat, said the increase was largely due to the completion of Suntec City Phase 2, which boosted the contribution from Suntec Singapore and from income received from an office complex it acquired in Sydney, Australia, a year earlier. As at 31 December 2014, Suntec REIT had assets under management valued at S$8.8 billion, a portfolio dominated by office buildings. But Suntec is a key component, and something of a showcase.

    Suntec is now undergoing Phase 3 of its redevelopment and Yeo said the company had already achieved 91.3 per cent leasing commitment for the entire remaking of Suntec City to-date. “The team is working actively on the leasing of the remaining space.”

    Of the already completed phases 1 and 2, occupancy is 99.6 per cent and its other major mall property, Park Mall, is fully leased.

    The overall committed occupancy for the retail portfolio stood at 99.7 per cent as at 31 December 2014.

    “Our current priorities are to focus on the completion of the remaking of Suntec City as well as proactive lease management to maintain our high occupancy levels of both our office and retail portfolios,” said Yeo

  • Pay by fingerprint

    Pay by fingerprint

    MasterCard and a Norwegian start-up Zwipe have unveiled a prototype of the world’s first biometric contactless payment card, allowing payment confirmation by fingerprint instead of PIN.

    The card, which features an integrated fingerprint sensor, has been revealed after a successful live pilot with Norway’s Sparebanken DIN, aligned to the Eika Group.

    It’s designed as an answer to the complex challenge of providing a fast, convenient payment solution that does not compromise on security.

    The Zwipe MasterCard payment card includes an integrated biometric sensor and the Zwipe secure biometric authentication technology that holds the cardholder’s biometric data. It contains an EMV certified secure element and  MasterCard’s contactless application.

    The card is the first of its kind to combine the security of biometric authentication with the speed and convenience of contactless payment. Cardholder fingerprint data is stored directly on the card, not in an external database. After activation by a simple fingerprint scan, the Zwipe MasterCard card can be used to make contactless payments. The biometric authentication replaces the PIN entry, thus enabling cardholders to make payments of any amount, unlike other contactless payment cards on the market.

    Zwipe is now working on the next generation of its card that will be the same format as a standard card and designed to work with all payment terminals for release in 2015. This new card will harvest energy from the payment terminals without the need for a battery.

    At a media launch, Ajay Bhalla, President of Enterprise Security Solutions at MasterCard said his company believes people should be able to identify themselves without having to use passwords or PIN numbers.

    “Biometric authentication can help us achieve this. However, our challenge is to ensure the technology offers robust security, simplicity of use and convenience for the customer. Zwipe’s first trial is a significant milestone and its results are very encouraging.”

    Kim Humborstad, founder and CEO of Zwipe, added: “Feedback from our pilot with Sparebanken DIN has been very positive. Cardholders love how easy the card is to use with the added security feature. We have also had exceptionally good feedback from retailers participating in the pilot. This pilot enabled the partners to gather valuable customer feedback, experience and best practice for the enrolment and deployment phase.”

  • Glitzy Malls of Asia – Bangkok

    Glitzy Malls of Asia – Bangkok

    Central Embassy is Bangkok’s latest challenge in the luxury retail sector, not only to older malls like the SiamParagon but also to Singapore and Hong Kong as a retail destination.

    It is big and spacious with very wide walkways to ensure that it does not get packed even on busy days. It positions itself as an “ultra luxury” mall. This means, among other things, that a movie ticket here costs upwards of 1,500 baht (US$45), prompting one blogger to wonder if it comes with butler service and gold-encrusted movie stubs.

    The high-end cinema on Level 8, however, is one of the few distractions. Most of the mall is focused on just fashion and food. Fashion, in this case, includes not just the usual big international brands. More significantly, Central Embassy showcases a good selection of Thai designers. This is fully in line with the owner’s stated vision to “introduce Thailand to a global audience of taste makers and opinion formers.”

    Also consistent with this vision, the sprawling 5,000sqm supermarket and foodcourt at the basement, called Eathai, features only Thai food, with cuisines from different regions clearly differentiated. There is also a section on street foods and a cookery school. Big, colourful murals, along with walls constructed from traditional Thai kitchen utensils, add to the ambience. Other cuisines can be enjoyed at standalone eateries on the upper floors.

    The mall’s architecture is spectacular, although it takes some imagination to see how it is inspired by wats (temples) and other traditional Thai architecture. It is in the details, where traditional patterns, materials and fabrication methods are interpreted in a modern setting. The façade spans 200m and has a skin of three-dimensional ceramic tiles and protruded aluminum to project a different view with each step. Central Embassy is a sight to behold.

    Luxury and more at Siam Paragon

    SiamParagon redefines luxury to include more than just fashion, watches or jewellery. It means you can buy a luxury car too. Choose from Aston Martin, Ferrari, Lotus, Lamborghini, BMW, Hammar, Maserati and more. Or how about a Bentley or a Rolls Royce?

    For tourists and the Thai elite, this is the premier shopping destination. With a gigantic Paragon Department Store covering 50,000sqm over six floors, plus some 270 other shops, SiamParagon is ranked one of the largest luxury malls in Asia. But if you are not in the league for luxury goods shopping, there are lots more to do – so much more that one writer considers it “demeaning” to call SiamParagon a mall.

    One big attraction is the Siam Ocean World. Occupying some 10,000sqm at the basement, this is one of the biggest walk-through aquariums in Southeast Asia where visitors can scuba dive to get up close and personal with sharks and rays. A new attraction called Kidzania allows children to get a realistic taste of adult careers, like being a dentist or a fire fighter.

    Then there is theCineplex with 14 halls, one of which has the biggest screen and highest seating capacity in Asia. The Krunsri IMAX theatre, at 8-storeys high, is also one of the biggest in the region. There is also a 38-lane bowling alley, a karaoke, an outdoor park, an exhibition hall, an opera house, a section devoted to traditional Thai arts and the Royal Paragon Hall, a 5,000-capacity venue for concerts, conventions and other special events.

    Plus, there is an incredible range of F&B outlets featuring cuisines from around the world, at prices that range from affordable to very expensive. Even if all you want is a Starbucks coffee, SiamParagon offers a choice of at least five Starbucks outlets.

  • Shop with Batman in Macau

    Shop with Batman in Macau

    Casino and resort developer Melco Crown Entertainment has unveiled a US$3.2 billion cinema-themed casino, resort and retail destination in Macau.

    Studio City will “transport the visitor into a stunning cinematic world with awe-inspiring entertainment offerings, delivered by the world’s leading entertainment partners, positioning this new destination resort as Asia’s entertainment capital”, the company said in a statement.

    US-based shopping mall developer Taubman will manage a 300,000 sqft themed retail experience named The Boulevard at Studio City featuring a range of international retail brands.

    “Showcased in a movie-studio environment, seamlessly transporting guests from an upscale arcade to high energy lifelike streetscapes, shoppers will be entertained at every turn,”Melco promises.

    The mall will focus on the “hottest fashion brands”, luxury fashion, timepieces and “chic accessories”.

    “Studio City, along with its sister property, the City of Dreams Macau, represents the next phase in Melco Crown Entertainment’s ongoing strategic mission to aggregate, develop and deliver world-leading, highly innovative entertainment brands catering to the rapidly growing leisure and entertainment demands of enthusiastic leisure destination travelers, both regionally and internationally, seeking unique and ever more exciting travel experiences.”

    The exterior of the new integrated resort complex will feature a Gotham City theme, with a 1600-room twin-tower hotel rising above an Art Deco-inspired casino and retail complex.

    “Studio City will represent Asia’s ‘next generation’ of immersive, world-leading, entertainment-driven gaming and leisure destination experiences, as we work to support Macau’s tourism development and diversification,” said Lawrence Ho, co-chairman and CEO of Melco Crown Entertainment.

    “It will take the entertainment-inspired leisure destination concept to new levels, in a cinematic setting developed in partnership with the world’s leading entertainment brands.”

    Melco has partnered with Warner Brothers and DC Entertainment to bring a portfolio of iconic DC Comics’ Super Heroes and Warner Bros’ classic characters to life in the complex.

    This will include Batman Dark Flight, a virtual-reality ride that will allow fans of the Caped Crusader to soar over Gotham City, and the Warner Bros Family Entertainment Center, where families and children can play among many of their favorite characters.

    A space station-themed Cosmos food court dining experience will feature holographic projection technology re-creating space travel with a gigantic viewing window looking out in to deep space.   

    Visitors can “dine like the stars”, with a diverse array of gourmet experiences across a range of exciting restaurants and bars to suit every taste. Studio City will offer a lineup of more than 30 dining outlets including Asian and international fine-dining, together with cafe, lounge and casual eatery options.

    The complex will also be home to a new Pacha Nightclub, one of the world’s biggest names in nightclubs with venues in Ibiza, New York, Dubai, Buenos Aires and Sydney, among other cities.

  • Wedgwood plans China expansion

    Wedgwood plans China expansion

    Wedgwood, one of the world’s best known china brands, is now betting big on China.

    As news broke that Wedgwood’s parent company WWRD was being put on the market by its private equity owners, it emerged that the business is planning a “major” retail expansion in Hong Kong.

    WWRD owns Waterford (crystal), Wedgwood and Royal Doulton china brands. It has 35 stores in China including two flagships in Shanghai.

    Subsidiary Waterford Wedgwood Hong Kong is to buy the assets of its distributor Shanghai Balolong International Trade Co and through that process acquire a number of store leases.

    That move alone will expand the store network to 56.

    “The acquisition of a significant number of Waterford and Wedgwood retail stores from Baolong in China positions WWRD perfectly to engage and meet the needs of affluent Chinese consumers,” group VP Jim Harding said in a statement.

    “This announcement comes at the right time with 2015 set to mark a growing vision for our brands as we continue our commitment to developing the business globally as a leader in luxury goods.”

    WWRD, founded in 1759, was rescued by US private equity company KPS Capital back in 2009 when it collapsed beneath a massive € 800 million burden of debts and pension liabilities.

    Investment bank Goldman Sachs has been appointed to undertake an auction of the business which promises a substantial return on the £82 million it spent acquiring the assets. The business achieved annual sales of US$450 million last financial year and it posted a £36 million profit.

    The financial press tips significant interest in the bidding from Asian investors, given 40 per cent of the group’s revenues come from Asia. A significant number of the group’s products are now manufactured in Indonesia, although the company recently commissioned a new plant in the UK.

    In a statement WWRD said: “As a profitable and strongly performing global business under private equity ownership, options for the next phase of growth are constantly under review. KPS Capital Partners remains firmly committed to achieving the brightest possible future for the brands and employees of WWRD.”

  • Pizza Hut to double Thai network

    Pizza Hut to double Thai network

    Pizza Hut Thailand plans to double its store network within five years.

    In an exclusive interview with The Nation newspaper, the new GM of Pizza Hut Thailand, Sabina Rizvi, says the company has a five year strategic plan to double its current 97-strong network and to achieve double digit profit growth.

    “We want to more than double the number of our Pizza Hut stores in Thailand in the next five years. We will invest more than half a billion baht (US$15.3 million) in our five-year expansion.”

    She said 70 per cent of the new stores would be delivery outlets.

    Last year Pizza Hut opened its first Express restaurant format in Thailand, in the Mega Bangna shopping centre in Bangkok and a second at Seacon Square. At just 50sqm, these outlets are a quarter the size of the standard 200sqm Pizza Hut restaurants in the country. With smaller footprints, rental rates are considerably lower, but the store’s focus is more on delivery or selling to customers who can dine in shared tables of a foodcourt environment.

    Rizvi said the stores were trading well.

    Pizza Hut Thailand posted eight per cent growth in the first three quarters of last year.

    “My vision is to make Pizza Hut the most loved pizza brand in Thailand,” Rizvi said.

  • Want to buy a Rolex?

    Want to buy a Rolex?

    Rolex sales are soaring in Singapore, and other Asian cities as the Swiss franc’s value rises rapidly.

    Staff of Singapore’s highest profile luxury watch chain The Hour Glass told AFP sales of Swiss brands have risen markedly in recent days, especially of Rolexes.

    Most of its stores along Orchard Rd sold 25 to 30 Rolexes each day last weekend – far more than the usual five or six. Most sales were of ‘entry level’ models, costing S$10,000 upwards.

    Some stores are running out of stock as shoppers snap up the luxury watches before an inevitable price rise fuelled by a 20 per cent increase in the value of the Swiss Franc relative to the US dollar and the euro.

    Another luxury watch retailer sold 20 Franck Muller watches over the weekend compared to the usual one or two a day.

    “The buyers are aware that retailers would soon raise the prices of our Swiss models,” a spokesman said on condition of anonymity.

    “About half of our customers enquire when it will happen and many are willing to make purchases in anticipation of this price rise.”

  • Marimekko to open two Asian flagships

    Marimekko to open two Asian flagships

    Finnish homewares specialty retailer Marimekko is to open new flagship stores in Bangkok and Singapore.

    The move marks a continuation of a concerted push into the Asia-Pacific region. Over the last three years Marimekko has expanded into China, Hong Kong, Taiwan, Australia and New Zealand.

    In the first quarter of this calendar year the brand will open company-owned stores in Singapore’s new Capitol Piazza mall and in CentralWorld, Bangkok, which attracts as many as 150,000 shoppers per day.

    In Singapore, Marimekko already has a shop-in-shop which opened last November 2014 inside the Tangs department store on Orchard Rd.

    The company says it will open more stores in Asia over the next few years.

    “The opportunities afforded by the growing consumer markets of Asia play an important role in Marimekko’s internationalisation,” said president and CEO Mika Ihamuotila.

    “In our expansion in the international marketplace, we have focused first and foremost on regions with high growth potential. The Asia-Pacific region is our second-largest market area, and we already have a fairly strong foothold in East Asia. We are now aiming for two new markets in Southeast Asia.

    “Singapore is a modern metropolis and very attractive to us, as it is considered one of the region’s top shopping destinations for tourists. As an aviation gateway it also serves as an access point to many Asian countries and the city receives an enormous number of travellers,” he said.

    “The capital city of Thailand, Bangkok, is in an interesting stage of development from the retail viewpoint. A number of high-class malls have been opened in the city recently, and it is rising to be a noteworthy rival to Singapore and Hong Kong.”

    Half of the new Marimekko stores opened in 2014 were in the Asia-Pacific region: two in Hong Kong, one in Chengdu in mainland China, two in Seoul in South Korea and two in Japan. In Australia, Marimekko opened a company-owned store in Melbourne. One shop-in-shop was opened in New Zealand.