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Tag: changi

  • Lotte takes over concessions at Singapore’s Changi airport

    Lotte takes over concessions at Singapore’s Changi airport

    South Korean duty-free retailer Lotte has formally taken over the liquor and tobacco concessions at Singapore’s Changi Airport from DFS Group.

    Construction of the new stores are likely to begin once the island’s current “circuit-breaker” restrictions are relaxed in the wake of the continuing coronavirus outbreak. Before this period the firm will trade via the online platform iShopChangi.com.

    Lotte won the concessions last year in a tender process following the withdrawal of LVMH-owned DFS Group after 40 years at the airport. DFS said continuing to sell alcohol and tobacco at Changi Airport was not commercially viable, but it will continue to operate fashion stores there.

    The new Lotte outlets will be operator’s largest duty-free business in Asia Pacific, offering more than 3000 choices of wines and spirits, including exclusive limited-edition whiskeys and cognacs.

    A high-tech tasting bar and immersive experience zones are likely to be features of the new stores.

    “Apart from a complete revamp of store designs, passengers can also look forward to an omnichannel experience as we integrate a seamless brick-and-mortar shopping experience with e-commerce,” said Changi Airport Group executive VP Lim Peck Hoon.

    Lotte has been awarded the concession for roughly 8000sqm of retail space at the airport for six years, ending June 8, 2026.

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  • Changi Airport further consolidates terminals

    Changi Airport further consolidates terminals

    Following the suspension of operations in Terminal 2, Changi Airport is to further consolidate operations and indefinitely close more retail stores.

    The airport will temporarily suspend Terminal 4 (T4) operations and move T4-based airlines to Terminal 1 and 3 instead. That means stores and restaurants in T4 will close its doors this week until the terminal resumes operation.

    According to the company, the move will help Changi Airport and its partners save on running costs such as utilities and cleaning.

    At Jewel Changi Airport, non-essential services, including Canopy Park and the HSBC Rain Vortex, are not allowed to operate until June 1.

    Restaurants and coffee shops in the shopping center remain open for takeaways only.

    Details of stores still open in the two terminals which continue to operate and at Jewel Changi can be accessed online.

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  • Changi Airport to consolidate terminal operations from May 1st

    Changi Airport to consolidate terminal operations from May 1st

    Singapore’s Changi Airport will close its Terminal 2 from May onwards, consolidating its operations in response to a steep decline in passenger traffic caused by the coronavirus outbreak.

    Given the unlikelihood of a return to normal passenger numbers in the near future, Changi will shutter the terminal, allowing ongoing upgrade work to be accelerated.

    The move will enable stakeholders to save on running costs and optimize resources across the airport’s terminals to better match the low travel demand and airlines’ flight operations.

    The suspension of operations will allow the current Terminal 2 expansion works, currently scheduled for completion in 2024, to be brought forward by up to one year.

    Additionally, the airport’s Terminal 4 operations have been scaled down, with a small number of aircraft boarding gates kept in use and shops allowed to close early. Changi may also consider suspending operations at the terminal until normal flights resume.

    “Even as our airport capacity is being optimized for the current situation, we will have the flexibility and we stand ready to ramp up operations quickly once the recovery takes place,” said Changi’s executive VP of airport management Tan Lye Teck.

    Rentals for retailers operating in D4 have been waived for two months due to very low passenger traffic in the terminal.

  • Coroner hears details of infant’s death at Urban Revivo

    Coroner hears details of infant’s death at Urban Revivo

    A free-standing mirror that crushed an infant to death at an Urban Revivo store at Jewel Changi last August weighed more than 100kg, the Singapore coroner heard yesterday.

    The accident occurred when two six-year-old boys, one a brother of the infant Lai Jiaxin from China, were playing behind it. When one of the boys stepped out from behind the mirror, it tipped over, crushing the one-year-old, causing head injuries from which she later passed away at Changi General Hospital.

    The coroner’s inquest heard that Urban Revivo subsequently removed all free-standing mirrors from the store. All mirrors there now are screwed down and glued to prevent a recurrence of the tragedy.

    Investigation officer Sarah Habibah told the inquest that police do not consider any foul play to be involved in the death, which she described as due to misadventure.

    Jiaxin was one of eight members in a group of family and friends who traveled to Singapore for a four-day holiday. They were at the Urban Revivo stores for some last-minute shopping before a scheduled flight home that afternoon, August 23.

    During the inquest, before State Coroner Kamala Ponnampalam, a video from in-store cameras was played. It showed the two boys running around in the store, under the eye of their grandmothers, while their parents were trying on clothes. The boys went behind the mirror and when they exited separately the mirror fell onto Jiaxin.

    Store staff helped to free the child from beneath the mirror but she was bleeding from her nose and mouth.

    The coroner will deliver her findings on the death on April 15.

  • Changi Airport rents halved in wake of coronavirus outbreak

    Changi Airport rents halved in wake of coronavirus outbreak

    Retailers at Singapore’s Changi Airport will be granted half-cost rents for six months, backdated to February 1 due to the impact on passenger movements resulting from the coronavirus epidemic.

    The Changi Airport rents rebate will cover more than 540 retail, F&B and service tenants at the airport who are facing a sharp drop in sales during the outbreak. Retailer operating hours will also be reduced at the airport, optional for those trading landside.

    The rent reductions are in addition to rebates that automatically apply when airport traffic is down.

    The moves follow a government announcement of a SGD112 million (US$80 million) package for the aviation sector to help protect businesses and jobs at the airport as well as preserve the connectivity of the travel hub. It includes a property tax rebate that the airport is passing on to its shops in full.

    Management is holding ongoing discussions on how to further support retail tenants in addition to the Changi Airport rents cut.

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  • Global exclusive Kiehl’s Lunar New Year store launched at Changi Airport

    Global exclusive Kiehl’s Lunar New Year store launched at Changi Airport

    New York skincare brand Kiehl’s has launched one of its largest-yet airport pop-up stores in the region, at Singapore’s Changi Airport.

    The global-exclusive Kiehl’s Lunar New Year store at Terminal 3 was formally opened in partnership with the airport’s beauty-products concessionaire The Shilla Duty-Free and will trade until February 9.

    At Friday’s launch, popular Chinese actor, singer and model, Dylan Wang, best known for his appearances in Chinese television series Meteor Garden, made a guest appearance, greeting 35 young fans from across Asia who had won a contest to attend the event and wowing KOLs from Mainland China.

    The pop-up store artwork was created by Australian artist Eirian Chapman and features a mascot Rock-it the Rat traveling through a cinematic New York to the garden city of Singapore. Chapman also designed Year-of-the-Rat labels for three of Kiehl’s’ most-popular products, the Ultra Facial Cream, Avocado Eye Cream, and Calendula Herbal Extract Alcohol-Free Toner, sold in a travel-exclusive boxed set. Playing on the theme of the mischievous rat lighting up the sky and the year, Chapman also illustrated a Rat on a firecracker she has ‘set alight’.

    More than a just a large, high-profile store, the Kiehl’s Lunar New Year pop up features an interactive game where visitors can win prizes for tapping the rat as it pops up on a digital screen, an onsite calligrapher drawing Chinese characters and customizable messages on souvenir fans, and Instagrammable spots, including a Singaporean rickshaw.

    On an interactive screen, visitors can write New Year blessings on a rocket graphic, then decorate it with their choice of colors and stickers, before virtually blasting it off into the sky, to be shared with friends via email.

    Cellophane-free packaging

    Sustainability issues and the Kiehl’s commitment to the environment were also highlighted at Friday’s event. Petrina Kho, GM of Kiehl’s Travel Retail Asia Pacific, revealed the brand has eliminated all cellophane wrapping of its products as part of a commitment to reducing its environmental footprint.

    The company also presented a cheque for US$30,000 to Singaporean charity the Jane Goodall Institute which supports student-initiated activities under its Roots & Shoots program, encouraging and empowers youth to help solve human, animal welfare, and environmental problems in their communities. The funds will allow local youngsters to plant 800 saplings and monitor their growth and wellbeing over three years.

    “I am very proud that we continue to successfully engage customers in an evolving retail landscape while supporting a meaningful cause that gives back to the community,” said Kho.

    Jeff Lee, MD of The Shilla Duty-Free Singapore, says the Kiehl’s pop up helps his company create unique shopping experiences to excite airport travelers. “Working closely together with Kiehl’s Travel Retail Asia Pacific and Changi Airport Group, we strive to push the boundaries in delivering exceptional customer-centric retail experiences.”

    Teo Chew Hoon, group senior VP of airside concessions at Changi Airport Group said the Kiehl’s pop up kicked off Lunar New Year festivities for Changi Airport Group. “Travellers can engage in fun and memorable experiences at the interactive space, while shopping for the perfect gifts for their friends and families.”

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  • Second DFS Group cocktail festival planned

    Second DFS Group cocktail festival planned

    The second DFS Group cocktail festival has begun its run at Singapore’s Changi International Airport.

    The event runs for eight weeks until late October, across Terminals 1, 2, 3 and 4, providing travelers with an opportunity to taste and recreate cocktails at home using a range of spirits brands from around the world.

    Combining entertainment with education, travelers are invited to mix, taste and enjoy their own custom mixes at the DFS Group cocktail festival through tastings, brand engagements, and hands-on cocktail mixing. Many first-launch products within Asia, as well as Changi exclusives, have been selected for the festival, all of which will be available for purchase.

    “Over the last few years, Singapore has really made its mark as the cocktail capital of the world,” said DFS Group’s GM Singapore Prashant Mahboobani, “and we look forward to showing our travelers innovative ways to elevate their cocktail cabinet and experience at home with signature cocktail recipes and a range of exhilarating new products on offer, many of which can only be found here at DFS.”

    Travelers will have the opportunity to develop customized cocktails using featured brands. Each cocktail will include three easy steps – choosing a base, mixer and garnish – so guests can easily replicate them at home with their purchased products.

    Travelers who spend S$150 (US$109) or more can accessorize their cocktail cabinet with a complimentary bar kit that includes an iridescent shaker, jigger, and spoon.

    All products featured at the DFS Group cocktail festival will also be readily available on iShopChangi.com, where passengers may browse and purchase products from 12 hours to 30 days before their flight. Purchased items can be collected at the departure terminals, arrival halls or delivered within Singapore.

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  • Changi Airport and DFS launching online liquor initiative

    Changi Airport and DFS launching online liquor initiative

    Changi Airport Group and DFS Group have launched the first luxury-focused Singapore online liquor store.

    Called iShopChangiWines.com, the store will offer duty- and GST-absorbed premium-priced wines, Champagnes, and sakes.

    Consumers can now purchase up to 30 liters of tax and duty-absorbed wines, Champagnes, and sakes even if they are not traveling. The new Singapore online liquor store offers more than 140 quality products from some of the world’s most sought-after brands, as well as DFS travel exclusives.

    “The launch of the new iShopChangiWines.com e-shopping site marks Changi Airport’s latest move in making shopping accessible to consumers even if they do not have a boarding pass to fly,” said airside concessions at Changi Airport Group senior VP Teo Chew Hoon. “Not only do they get to pick from a wide selection of premium products specially curated by DFS, they will also enjoy the privileges presented by Changi Rewards, the airport’s loyalty rewards program.”

    The new website and service kicks off with a series of on-ground activations around Singapore through a novel pre-teaser campaign titled #BestKeptSecretSG to spark curiosity. The campaign kicked off with a branded truck carrying empty wine bottles traveling around Singapore. Members of the public are encouraged to capture a photo of the truck and upload it on social media along with the hashtag: #BestKeptSecretSG. They can also participate in an ongoing contest on www.bestkeptsecret.sg to guess the number of empty wine bottles housed in the truck.

    “At DFS, we recognize that our consumers’ needs and shopping behavior continue to evolve and we are always seeking new ways to satisfy them,” said DFS Group GM Singapore Prashant Mahboobani. “The launch of iShopChangiWines.com is a significant milestone for DFS at Changi Airport as we bring our standards of quality and value, with added convenience to consumers.”

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  • Anello opens at Changi, Singapore

    Anello opens at Changi, Singapore

    Japanese backpack and accessories brand Anello has opened its first Singapore store, at Jewel Changi.

    Targeting Singapore residents and visitors alike, the 625sqft store offers a wide selection of designs as well as exclusive and limited-edition collections specifically for the Singapore market.

    From July 23 to 29, to mark its opening, Anello Jewel Changi will be offering a 50-per-cent discount for any second item purchased

    Founded in 2015, Anello – which means “ring” in Italian – is known for its minimalist, chic designs.

    The brand now has stores in China, Myanmar, Philippines, Singapore, Taiwan, Thailand, and Vietnam.

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  • Bose pop-up store opens at Changi Airport, Singapore

    Bose pop-up store opens at Changi Airport, Singapore

    A Bose pop-up store has opened at Changi Airport’s Terminal 3 Transit Departure Hall.

    Trading until June 30, the store will give travellers the chance to experience and own Bose’s first audio sunglasses equipped with Bose AR capability, and to try out its latest noise-cancellation headphones.

    The Bose pop-up store features two zones that let travellers experience Bose products. In one, travellers get to try Bose Frames – the first audio sunglasses from Bose – and go on virtual adventures across different scenes while a soundtrack plays from the device.

    In the other zone, travellers can try out Bose’s latest headphones in sound domes.

    The pop-up store also has a photo booth where visitors can snap and upload pictures of themselves with the Bose Frames for a chance to win a pair of Bose Frames.

    “This technologically savvy pop-up store is an exciting collaboration between Bose and Changi,” said Teo Chew Hoon, group senior VP of airside concessions at Changi Airport Group.

    “As an international hub for travellers, Changi Airport, and by extension Singapore, is the perfect location for the Asia-Pacific launch of our latest product, the Bose Frames,” said Christian Rojas, market development leader, focus market development at Bose.

    “Through engaging travel retail concepts like this, we are confident that the authentic Bose experience will be showcased and look forward to bringing high-quality sound to transit travellers at Changi Airport.”

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  • Changi Airport liquor & tobacco concession Open

    Changi Airport liquor & tobacco concession Open

    The Changi Airport liquor & tobacco concession is up for grabs after DFS Venture opted not to proceed with a two-year extension.

    Changi Airport Group (CAG) will launch a tender for the concession on June 4, covering 18 stores, spanning more than 8000sqm of retail space across the airport’s four terminals. It will run for six years from June 9 next year.

    CAG is seeking a strong partner with retail concepts to augment the passenger experience for the liquor and tobacco concession.

    From store design and product range, to in-store activations and e-commerce strategy, the retailer should put forth a robust and compelling proposal, leveraging new technologies and innovations, to elevate travel retail at Changi, CAG said.

    The Changi Airport liquor & tobacco concession will serve more than 66 million international travellers who pass through Changi Airport annually.

    “We look forward to new retail concepts to take the liquor & tobacco concession to new heights,” said CAG VP for commercial, Lim Peck Hoon.

    “Changi is fully committed to growing with our concession partners through impactful innovation and effective collaboration. There will be a wealth of opportunities for the liquor & tobacco partner to showcase its offerings to Changi’s global audience, delivering revolutionary best-in-class retail experiences, to build and grow its business.”

    Interested retailers will be required to attend a compulsory tender briefing and site visit scheduled on June 25. The deadline for submissions is August 5.

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  • First Burger & Lobster Store to open in Singapore

    First Burger & Lobster Store to open in Singapore

    Burger & Lobster Singapore will open its first outlet, at Jewel Changi tomorrow.

    The 81-seat Jewel Changi store is the 16th Burger & Lobster’s outlet internationally. Others are in locations including New York, Bangkok, Dubai, Genting Highlands in Malaysia, London and Kuwait City.

    “Singapore is an extremely important market as we see Singaporeans in our outlets particularly in London, Bangkok and Malaysia,” said Riccardo LaMonica, Burger &Lobster’s regional head of operations.

    “There is no immediate plan for another Burger & Lobster Singapore outlet,” he said. “We will have to see how people respond.”

    The new eatery’s menu offers Original Lobster with live lobsters from Nova Scotia, Canada, and Original Roll with tender lobster meat rolls.

    There will be a Singapore twist – items available exclusively at Jewel Changi – such as the Sambal Glazed Lobster, and Chocolate Jewels, a dessert of dark chocolate spheres topped with housemade caramel sauce.

    A bar operates from 9am until midnight daily, offering a selection of cocktails, beer and wine.

  • Shiseido launches art installation at Changi Airport

    Shiseido launches art installation at Changi Airport

    Shiseido Travel Retail has teamed up with Jewel Changi Airport and TeamLab to launch an art installation called Sense. Located at ‘Shiseido Forest Valley’ in the mall, the installation engages the senses through sound, smell, sight, and touch.

    “We know that consumers are now looking for stories and brands that can represent their mission in a manner that resonates with their individual narratives,” said Philippe Lesne, President and CEO of Shiseido Travel Retail.

    “Together with our partners, Jewel Changi Airport and TeamLab, we are excited to unveil this immersive experience to take our consumers and travelers from around the world beyond the realms of traditional retail.”

    The installation transforms as visitors progress further into the forest’s depths, honing their sense of sight as lights dance and flicker.

    Composer and musician Yota Morimoto have created a soundtrack especially for the feature, designed to “reignite visitors’ aural senses along with this sensory exploration” and recreate “the breathing sound” of a natural forest.

    A blend of natural elements, as well as Japanese and Western instruments,  create tones aimed at relieving stress and tension.

    As night falls and the resonating forest by TeamLab comes alive, another musical arrangement takes its place, aimed at creating a sense of balance and harmony.

    The ‘Ultimune’ scent, created by Shiseido’s Dr Tomonori Ueda for the installation is also aimed at relieving stress and creating a calming effect.

    To enhance the experience, visitors can interact with their surroundings, by downloading the Jewel Changi Airport app on iTunes or Google Play to access Shiseido’s Sense app.

    After that, they can conclude the experience by a message on the virtual Shiseido Tree.

    “The collaboration with Shiseido and TeamLab will showcase another facet of the unique Jewel experience that is co-curated with our partnership to delight visitors,” said Hung Jean, CEO of Jewel Changi Airport Devt.

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  • Naiise Iconic store opens at Changi Airport

    Naiise Iconic store opens at Changi Airport

    A Naiise Iconic store has opened at Jewel Changi Airport. Spanning almost 9500sqft across a two-story space, Naiise Iconic store brings new creative brands and ‘experience stations’ to customers.

    The first one is a tea bar run by homegrown tea marketplace Teapasar, which hosts more than 30 tea brands and 100 types of tea. Customers can get their teas roasted on the spot for the freshest possible brew.

    The airport store – a new concept for the homewares-and-gifts retailer – also hosts Naiise’s first cafe, featuring foods and beverages from local brands. At an ‘open-source’ communal pantry, customers can enjoy Joe & Dough, Bettr Barista, superfood juice maker Doki Doki, or breakfasts from Udders.

    There is also a stationery corner, where customers can design their own notebooks, picking out a cover, selecting a combination of papers, then choosing binding rings and elastic bands.

    On the second floor, there is a section for local fashion and beauty brands, ranging ladies’ and kids’ fashion, accessories, fragrances and grooming. Beauty brand Alche{me} has a mini lab there to help customers find products that work for their unique skin types.

    To support local entrepreneurs, the store introduces Launchpad, an area where brands can display their products and ideas to test customer demand and perception.

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  • SK-II brings Future X Smart Store to Singapore

    SK-II brings Future X Smart Store to Singapore

    Japanese beauty brand SK-II has partnered with The Shilla Duty-Free to bring Future X Smart Store to Changi airport. According to SK-II, the smart store merges the latest digital technology with in-store experience to deliver “a convenient and pressure-free shopping experience”.

    “Travellers from all over the world now have the chance to experience the brand’s unique physical retail concept, merging the latest digital technologies with in-store elements to provide travelers with a convenient and pressure-free way to shop for skincare,” the brand said in a statement.

    The store consists of physical features such as the Discovery Bar, smart product scan and ‘Skincare GPS’ that help time-conscious travelers locate, learn about and buy SK-II products in the shortest time possible.

    At the Discovery Bar, consumers will learn more about SK-II’s range of skincare products at the touch of a button.

    The smart product scan tool uses advanced image-recognition technology to help customers locate products quickly. By scanning the SK-II product images they download to their mobile devices, travelers will be directed to the location of their desired product.

    The Skincare GPS facility lights up the location of the product on the store shelf to make it quicker and easier for shoppers to find items.

    The smart store is a part of SK-II’s foray into retail innovation “and the start of a global transformation to connect with a new generation of consumers who are yearning for more meaningful experiences with the brands”, the company said.

    SK-II has launched Future X Smart Stores in Tokyo, Shanghai, and Singapore.

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