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Tag: changi

  • Changi’s crown Jewel scales new heights

    Changi’s crown Jewel scales new heights

    Work on Jewel Changi Airport is moving ahead at full-speed, with construction workers seen scaling its external facade on Tuesday. The complex is scheduled to open in early 2019, and will have five storeys above ground and five basement levels, with a total gross floor area of about 134,000 sq m.

    All terminals at Changi Airport and departure gates will be connected to the complex and be within walking distance. Jewel Changi Airport will have aviation and travel-related facilities, as well as some 300 retail and food and beverage outlets. It will also house one of Singapore’s largest indoor collections of plants, over about 22,000 sq m.

    The Forest Valley, a five-storey garden, will be one of Jewel’s centrepiece attractions. There will also be a 40m-high Rain Vortex at the central core of the complex, which will have a light-and-sound show every night. The Canopy Park, on the topmost level of Jewel, will have play attractions, gardens, walking trails and dining outlets.

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  • Louis Vuitton Singapore makes splash in airport

    Louis Vuitton Singapore makes splash in airport

    Louis Vuitton Singapore has opened a spectacular duplex store taking centre stage in the new Crystal Garden in the Terminal 3 departure transit hall at Changi Airport.

    The first-ever airport store of its type in south Asia, the store has a theme of travel and features a full-size model of a 1930s French plane suspended from the ceiling, plus “flying machines” carrying the French luxury brand’s signature trunks and suitcases.

    A giant digital display surrounds the entrance, and the store has a translucent facade of glass and copper-diamond mesh. Inside, tiered garden beds feature a flowers and spheres containing glass sculptures.

    For the opening, an exhibition space on the second floor features antique objects from the Louis Vuitton archives displayed alongside more contemporary pieces.

    On the ground floor there is a range of travel-related offerings including men’s and women’s leather goods, ready-to-wear, accessories, shoes, watches and fragrances.

    Covering 530sqm, it is the first airport store in Asia Pacific to be directly managed by Louis Vuitton, which has had a 37-year presence in Singapore.

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  • Changi airport T3 new experience unveiled

    Changi airport T3 new experience unveiled

    Passengers at Changi Airport Terminal 3’s Transit Hall will be welcomed by the refurbished Central Piazza, featuring the airport’s latest feature garden made up of elegant glass dandelion sculptures – the Crystal Garden.

    The Crystal Garden is brought to life by tiered garden beds incorporating a curated selection of flowering plants and 12 spheres of artisan dandelion glass sculptures in varying sizes.

    Inspired by the flora and fauna of the other gardens in Changi Airport, the glass sculptures glow with luminance, creating the illusion that they are floating on pools of water or swaying in a breeze – these offer passengers a captivating and unforgettable experience amidst a garden of lights.

    Prominently nestled in the heart of the Central Piazza behind the Crystal Garden is the brand new Louis Vuitton store which opened its doors today. As the luxury brand’s first duplex airport store in the world, it is a travel destination itself with its unique architectural elements.

    Joining the ranks of The Shilla Duty Free’s Cosmetics & Perfumes duplex and the DFS Wines & Spirits duplex at the Central Piazza, Louis Vuitton’s arrival at Changi Airport completes the trio of duplexes at T3’s Central Transit Hall, lifting passengers’ retail experience another notch up. A linkway at the mezzanine level above the Crystal Garden connects all the duplex stores and offers passengers the luxury of browsing seamlessly across the three retail spaces.

    Ms Lim Peck Hoon, Executive Vice President of Commercial at Changi Airport Group said, “The Crystal Garden is designed to engage the senses of travellers while capturing the carefree spirit of travel, as it greets travellers when they first step into T3’s Transit Hall. Besides the enriched offering of luxury goods, cosmopolitan travellers can look forward to an engaging retail experience in the revolutionary two-store Louis Vuitton boutique.

    Without a doubt, Louis Vuitton’s definitive French charm and distinct travel heritage plays up Changi’s image as a world-class shopping destination. We are delighted to welcome Louis Vuitton to Changi Airport.”

    Specially conceptualised for the Central Piazza, the Crystal Garden is the seventh feature garden at Changi Airport. It comprises 1,735 Bohemian glass components hand blown with different finishes, giving the sculpture richness and texture.

    Embracing the philosophy that nature soothes, the Crystal Garden gently integrates nature into the Central Piazza, presenting travellers with an interesting juxtaposition of poetic calm amidst a burst of colour and activity.

    The seeds of the dandelions floating across the Crystal Garden represent passengers on their onward journeys, spreading out to different corners of the world, as seeds would travel.

    Behind the Louis Vuitton duplex store, the Central Piazza also offers a new open lounge with plush seating and soft lighting, a dedicated working area and individual charging points, all carefully designed to enhance the T3 experience for all travellers.

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  • The Shilla Duty Free unveils “seamless retail” in Changi T4 beauty outlet

    The Shilla Duty Free unveils “seamless retail” in Changi T4 beauty outlet

    The Shilla Duty Free has unveiled its 1,375 square meter beauty store in Singapore Changi Airport’s newly-opened Terminal 4.

    It is the biggest among all the Shilla Central stores at Changi and is part of the airport’s first integrated duty free zone, which travellers reach after passing through the centralised area for departure immigration.

    The zone also includes DFS Group’s liquor and tobacco outlet, and passengers can make purchases across the two stores in a single transaction.

    A number of beauty brands not currently offered at other terminals are available in The Shilla Duty Free’s new store, including Hera, diptyque, Alexander McQueen, Mercedes-Benz, Bentley and Bath & Body Works.

    The store features high ceilings and has been designed to be spacious to “allow for more creativity in the designs of the brand counters”, the retailer said. Large digital screens have been incorporated into the walls and pillars, and amplify the key branding messages and promotions.

    The layout encompasses four distinct zones, with the aim of making the shopping journey “seamless and uninterrupted”. A vibrant cosmetics zone features at the store’s main entrance, while internationally renowned brands are carried in the skincare zone, The Shilla Duty Free said.

    A zone dedicated to introducing travellers to brands known for their artisanal and organic approach to beauty features next. The last zone highlights fragrances, and is intended to “immerse travellers in the romance of perfumery”.

    The Shilla Duty Free Vice President of Global Merchandising Division Raelene Johnson commented: “We are thrilled to present Shilla’s new seamless retail format to travellers. The entire store has been tailored with our shoppers in mind, as we try to understand the consumer psyche and focus on building a great experience for each one of them.

    “Whether it is the joy of browsing through the different segmented zones that pique their interest, or discovery of their favourite brands that are not readily available downtown, or the exclusive promotions, we are confident that shoppers will always have a pleasant and enjoyable time at our store.”

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  • Terminal 4 brings new retail brands to Changi Airport

    Terminal 4 brings new retail brands to Changi Airport

    Changi Airport retail has received a boost, with some 20 new retail brands making their debut at the new Terminal 4 (T4) which opened yesterday.

    The retail mix at the terminal, which was five years in the making, spans 81 shops, 62 of them retail and service outlets and 19 food and beverage operators. About a quarter of them are making their Changi Airport retail debut.

    Centrestage are integrated cosmetics and perfumes and liquor and tobacco stores operated by The Shilla Duty Free and DFS respectively. In a first for the airport, shoppers are able to pay for all their purchases from the two stores in a single transaction.

    In the departure transit area, there are several “double volume retail outlets” with frontages spanning up to 11 metres high.

    One of the main retail attractions at T4 is the Heritage Zone, with its facades of old Singapore shop houses, as well as the row of F&B outlets exuding nostalgia through their local delights and old-school furnishings. They serve up traditional Singaporean breakfast and snack items such as kaya toast, mee siam and kopi. At Live Prata Station, Indian roti is prepared right in front of customers.

    “We have received very encouraging feedback from passengers that the offerings curated for T4 are refreshing and bring a new dimension to shopping and dining at Changi Airport,” said Teo Chew Hoon, CAG’s group senior VP for airside concessions.

    “Our commercial team has paid attention to bringing in innovative concepts and new experiences for passengers spanning a range of categories, from the live cooking stations for prata and BBQ pork, to the sampling of cocktail mixes and the test-flying of drones. We will continue to work with our tenant partners to create a fun, vibrant and positively surprising experience for passengers and visitors at T4,” she said.

    On its first day of operations yesterday, following extensive testing, the terminal handled 19 arrivals and departures, carrying about 4200 passengers. Cathay Pacific and Korean Air are the first two of nine airlines scheduled to use the new facility.

    Tan Lye Teck, Changi Airport Group’s executive VP for airport management said the new terminal will increase Changi Airport’s capacity by 16 million passenger movements per annum, taking the total capacity to 82 million.

    Japanese theme

    Meanwhile, Changi Airport retail welcomed a Japanese Farmers Market to Terminal 3 last month, along with other retailers.

    Located in the Departure Hall, the market sells an extensive range of produce including Wagyu beef cuts, fruits, and bento boxes imported from Japan.

    Across from the Farmers Market, Kalms’ automated retail machines offer a range of gifts such as flower bouquets, soft toys and jewellery.

    And in the public area of T3, local beverage store LiHo opened its first airport outlet last month.

    In Terminal 1’s transit area, Michael Kors opened its second Changi Airport store.

  • AirAsia to operate from Changi Airport’s new Terminal 4

    Low-cost carrier AirAsia is set to relocate its operations at Singapore’s Changi Airport from Terminal 1 to the new Terminal 4 on Nov. 7.

    Starting on that day, all AirAsia flights will depart from and land at Terminal 4. No changes will occur in the airline’s schedule at the airport.

    According to a press release issued on Thursday, passengers are advised to arrive at Terminal 4 at least three hours prior to their departure to ensure a smooth process at the new terminal. Those traveling to the airport using the MRT can make their way to the Terminal 2 arrival area and use a free 24-hour shuttle bus that runs every 10 minutes to reach Terminal 4.

    AirAsia Singapore CEO Logan Velaitham said the move was in line with the carrier’s vision to become a “digital airline.”

    “Our focus this year is to implement a Fast and Seamless Travel service,” said Velaitham.

    At Terminal 4, AirAsia is said to provide 19 check-in desks, 14 bag-drop machines, two document-screening counters and two payment counters at Line 4 and a group check-in service at Line 5.

    The newest terminal of Changi is set to open on Oct. 31.

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  • Japanese Farmers’ Market lands at Changi

    Japanese Farmers’ Market lands at Changi

    Hailed as a Singapore first, the Premium Japanese Farmers Market offers everything from seasonal vegetables and fruits to meat products and sake imported from Japan – in Changi Airport’s Terminal 3 departure hall.

    Some items, including egoma tea, a special sushi selection and wagyu sake, are new to Singapore.

    The store also offers ready-to-eat bento boxes by Go-Zen, which can be customised from a range of 25 ingredients including scallops, snow crab, ikura salmon roe, Niigata Japanese rice and wagyu beef.

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  • Changi Airport Group partners with Alipay

    Changi Airport Group partners with Alipay

    Alipay and Changi Airport Group (CAG) have signed a strategic five-year partnership agreement to roll out the Alipay mobile payment option on a wide scale at the airport.

    They have also agreed to share marketing activities by offering customised and targeted shopping and dining offers to Chinese passengers using Alipay.

    Run by Ant Financial Services Group, Alipay has more than 520 million active users and is the first Chinese mobile payment partner for Singapore’s airport.

    Changi Airport’s yearly concession sales grew 5 per cent to hit another new high at S$2.3 billion (US$1.7 billion) last year, with travellers from China accounting for a third of all retail sales. The new mobile payment option will offer travellers more convenience when shopping and dining at the airport, including duty-free shops for cosmetics and perfumes, and wines and spirits.

    Progressively introduced at the airport since May, the Alipay mobile payment service is now available at more than 78 shopping and dining outlets. Under the joint marketing agreement, Alipay and CAG will collaborate to create information and promotions for passengers, as well as location-based information about shopping and dining options at the airport.

    Alipay will also partnering CAG in the eighth season of the “Be a Changi Millionaire” anchor shopping promotion. Shoppers who use Alipay as a payment mode will double their chances of winning the $1 million cash prize or an all-new Volvo S90 luxury sedan.

    “Changi Airport provides a myriad of customised services for our Chinese travellers including our Mandarin-speaking shopping concierge services and Chinese version of the airport’s online shopping portal,” says CAG senior VP for airside concessions Teo Chew Hoon.

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  • Changi T4 to commence operations on 31 October 2017

    Changi T4 to commence operations on 31 October 2017

    Changi Airport Group (CAG) today announced that the new terminal four (T4) at Changi airport is scheduled to commence operations on 31 October  2017.

    This follows the recent successful conclusion of major trials, with a small number of checks and reviews to be completed in the final phase of the preparations.

    As reported, the new T4, hailed as a shopping and dining haven, will comprise more than 80 retail and food and beverage outlets featuring popular brands and unique experiential zones.

    The unique integrated duty-free zone, covering liquor and tobacco (DFS Group) and cosmetics and perfumes (Shilla Duty Free) — both companies triumphed in the hotly contested core category tenders in 2014, which covers T4 — allows shoppers to pay for purchases at common counters.

    To ensure a smooth transition of flight operations from the existing terminals, the operations of the nine T4 airlines—the AirAsia Group (of four airlines), Cathay Pacific Airways, Cebu Pacific Air, Korean Air, Spring Airlines and Vietnam Airlines—will be shifted to T4 over one week.

    Cathay Pacific and Korean Air will move over on Tuesday 31 October 2017, Cebu Pacific Air and Spring Airlines on Thursday, November 2 and AirAsia Group and Vietnam Airlines on Tuesday, November 7.

    The first arrival and departing flights at T4 will be operated by Cathay Pacific—CX659 from Hong Kong and CX650 to Hong Kong respectively.

    Since October 2016, CAG has collaborated with its airport partners to prepare T4 for flight operations.

    This began with table-top exercises to develop the standard operating procedures and later progressed to ground deployment exercises to familiarize staff with the new terminal and processes.

    Volunteers from the airport community and members of the public were invited to role-play as passengers to test the critical airport systems and processes.

    These included the Fast and Seamless Travel (FAST) self-service options at check-in, bag-drop, immigration and boarding, as well as security screening, baggage handling, flight information, ground transport, way-finding and transfer processes.

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  • Japanese airline partnering in Changi Airport food court

    Japanese airline partnering in Changi Airport food court

    A Japanese airline with a Singapore partner will open an all-Japanese food court at Changi Airport by the end of this year.

    Japan Gourmet Hall Sora is a joint venture between a subsidiary of All Nippon Airways (ANA) and specialty consultant Komars Group. It takes over the space formerly occupied by Seafood Paradise and Fish & Co in the public area on the third floor of Terminal 2.

    It is the first time the airport has awarded a lease for two amalgamated units, says Changi Airport Group (CAG).

    With a floor area of 721 sqm and an estimated seating capacity of 300 people, Japan Gourmet Hall Sora will be the largest restaurant space in Changi Airport. No official opening date has been set, but an ANA Trading spokesperson says the target is early November.

    ANA says there will be six Japanese restaurants in the food court, serving such fare as okonomiyaki pancakes as well as ramen, and tendon and seafood bowls. Customers will be able to order at multiple restaurants and pay for everything in one transaction.

    With its partners, ANA will be investing about ¥200 million (S$2.5 million/US$1.8 million) into Japan Gourmet Hall Sora. The lease will be for three years with an option to extend for another three. The venture will be run SG Retail, the ANA Trading/Komars JV.

    ANA Trading says it chose Changi Airport for the project because of its size, passenger count and its winning of the Skytrax World’s Best Airport title last year.

    “We are planning to expand the business to other Asian countries, based on the success of the project,” a spokesperson says.

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  • Changi Airport to open Terminal 4, AirAsia to shift there

    Changi Airport is on track to open its new Terminal 4 (T4) later this year with nine airlines, including AirAsia Group, moving their operations there. Besides AirAsia Group, Cathay Pacific, Cebu Pacific, Korean Air, Spring Airlines and Vietnam Airlines will also move to T4.

    Together, they serve an estimated eight million passengers at Changi Airport each year and collectively operate close to 800 flights a week to over 20 regional destinations.

    Changi Airport Group (CAG) on Tuesday organised a special media preview of T4 with the session conducted by its director (corporate  and  marketing communications) Dennis Yim.

    Yim said CAG would decide on the starting date for T4 operations when operational readiness trials – currently in the final stage – had been completed.

    “These trials will involve commercial flights operated by airlines moving to the terminal,” he said.

    He said with T4, the total handling capacity of Changi Airport would be raised to 82 million passengers per annum.

    “There will thus be more capacity at Changi’s terminals to support the growth plans of all airlines,” he said.

    T4 project, which was completed after three years of construction, has a total floor area of 225,000 sq  metres, including the two-storey terminal, car parks and taxi deck.

    According to Yim, although just half the size of Terminal 3 (T3), the planners and designers of T4 have managed to deliver a terminal that will have a capacity of 16 million passenger movements a year, two-thirds that of T3.

    Yim noted that T4 would be the first terminal at Changi Airport to offer end-to-end Fast and Seamless Travel (FAST) for departing passengers.

    “With the extensive use of technology, including facial recognition software, FAST redefines the passenger’s travel experience, enhances operational efficiency and raises productivity.

    “Passengers will enjoy the flexibility of checking in at their own convenience, without having to wait for counters to open,” he said. FAST will also yield productivity gains with manpower savings of about 20% expected in the longer term, when operations have stabilised, said Yim.

    T4 houses two lounges — Cathay Pacific’s First and Business Class Lounge and SATS PPG Blossom Lounge. Changi Airport is the world’s sixth busiest airport for international traffic, serving 58.7 million passengers from around the globe in 2016.

    Including the soon-to-be-opened T4, Changi Airport will have 400 retail and service stores, as well as 140 food and beverages (F and B) outlets. Yim said T4 alone would be home to over 80 retail and F & B outlets.

    With over 100 airlines providing connectivity to 380 cities worldwide, Changi Airport handles about 7,000 flights every week, or about one every 90 seconds.

  • SK-II launches exclusively at Changi Airport

    SK-II launches exclusively at Changi Airport

    Japanese beauty brand SK-II will launch new Magnetic Booster, part of its Radical New Age Power (R.N.A) line, exclusively with The Shilla Duty Free at Changi Airport on 1 July.

    The Magnetic Booster will be sold in sets with the R.N.A Power Cream (80g) in the R.N.A Power Magnetic Kit (S$200/US$145) or with the R.N.A Power Essence (50ml) in the R.N.A Power Essence Magnetic Kit (S$187/US$136). Magnetic Booster will be available at all Singapore SK-II counters from September.

    Magnetic Booster features Magnetic Micropulse Technology which is claimed to deliver consistent yet gentle pulsations at 7,000 magnetic vibrations per minute with magnetism. According to SK-II, the product is three times better at improving penetration than finger application.

    To support the launch, top Chinese celebrity make-up artist Wu Miao will host sessions on 7 July for beauty media, influencers and selected customers at the SK-II PITERA Lounge at The Shilla Duty Free. Miao, who contributes to Marie Claire, SELF and OnlyLady magazines, was named as one of the top ten beauty bloggers by Weibo. SK-II Associate Director Travel Retail Global Shweta Sharma, The Shilla Duty Free Head of Global Merchandise Division Raelene Johnson and Changi Airport Group Senior Vice President Airside Concession Division Teo Chew Hoon will also attend the event.

    The SK-II PITERA Lounge, which launched in October 2015, is the brand’s first and only lounge facility in an airport and offers facial and massage services. Miao will share his tips for using the Magnetic Booster along with the R.N.A Power Cream and will provide insight on his inflight and travel skincare regimen by curating his own inflight beauty essentials. Guests will then be invited to experience the new Magnetic Booster and curate their own inflight beauty essentials followed by a shopping tour at The Shilla Duty Free.

    SK-II Associate Director Travel Retail Global Shweta Sharma said: “We are again honoured to be celebrating our ninth year of solid partnership with Changi Airport Group, and our fourth with The Shilla Duty Free with the first-in-the-world launch. We are excited to delight travellers with this exclusive access to our latest skincare innovation and for them to experience the power of the award-winning SK-II R.N.A Power anti-ageing range.”

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  • Changi Airport Group seeks partners for latest food & beverage concessions

    Changi Airport Group seeks partners for latest food & beverage concessions

    Changi Airport Group (CAG) is seeking partners for four brand name restaurant concessions at Singapore Changi Airport Terminal 3 through a Direct Marketing Exercise. The units are located in the Departures Check-In Hall, Level 3 and are each around 190sq m in size.

    CAG said: “We are looking for brands with a proven track record over the years or innovative concepts that will enhance, add value and differentiate the dining experience for passengers in Terminal 3.”

    For each brand name proposed, interested companies may submit a proposal with separate rental bids for Concessions A to D respectively. If bidders intend to propose and operate more than one brand name, separate proposals must be submitted.

    The concession terms are three years each, with the option of a three-year extension at CAG’s discretion. Contracts for the four concessions begin in March, April, July and September 2018.

    Changi Airport Group won the prestigious FAB Award for Airport F&B Offer of the Year last week in Toronto; the award was accepted by General Manager, Advertising, Marketing and Promotions, Airside Concession Division Edwin Lim As reported, Changi Airport captured the award for Airport Food & Beverage Offer of the Year at last week’s FAB Awards, organised by The Moodie Davitt Report in Toronto. A special edition of The Foodie Report e-Zine will feature full details on the winners.

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  • Changi Airport Group showcases Jewel project in virtual video tour

    Jewel Changi Airport (Jewel), the lifestyle destination being developed at Singapore Changi Airport and set to open in 2019, is the subject of a striking new video.

    Developed by Jewel Changi Airport Trustee Pte. Ltd. (JCAT), a joint venture between Changi Airport Group and CapitaLand Mall Asia, Jewel is a mixed-use complex featuring a broad offer. It includes a five-storey indoor garden, play attractions, shopping and dining options, a hotel and facilities for airport operations.

    There are two main centrepiece attractions in Jewel – the Forest Valley, a five-storey garden filled with thousands of trees, plants, ferns and shrubs, and the 40m high Rain Vortex, currently the world’s tallest indoor waterfall.

  • Hugo Boss opens menswear store at Singapore Changi

    Hugo Boss opens menswear store at Singapore Changi

    Hugo Boss has opened a 95sq m store at Singapore Changi Airport Terminal 1.

    The Boss Menswear Store features a new interior concept featuring “clean, angular aesthetics” that has already been adopted by select stores in other cities.

    Hugo Boss considers the travel retail channel to be a dynamic part of the fashion business, and has opened its latest store at Changi Airport.

    The design is said to embrace harmony between lines, shapes and colours, and showcases the brand’s collections.

    “Throughout the store layout, matte and textile surfaces contrast with high-gloss and mirrored materials,” noted Hugo Boss. “The overall outcome is a refined space with a classic, yet airy, modern feel.”

    The store offers Boss Clothing, Boss Sportswear, Boss Green, and men’s shoes & accessories.

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