Retail News CRM

Tag: Consumers

Coles fined USD8m for misconduct
Australian supermarket giant Coles has been ordered to pay AUD10 million (USD8.1m) in penalties for “serious, deliberate and repeated” misconduct towards suppliers that were in some cases in financial trouble.

The Federal Court ruled in favour of a settlement between the retailer and the consumer watchdog, agreed by the parties last week.

Justice Michelle Gordon said the behaviour by Coles was orchestrated and relentless and involved threatening harm to suppliers by unlawfully withholding funds or demanding payments.
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December 23, 2014
Consumers in Malaysia grappling with rising cost of living, GST
While most consumers grappled with the escalating cost of living, the Malaysian government’s subsidy rationalisation programme and the impending introduction of the goods and services tax (GST) also took centre stage.

The government’s decision to reduce subsidies, effective 3 September 2013, was generally aimed at strengthening the nation’s economic position and ensuring that subsidies reached the target groups.

In 2014, the government allocated about MYR40.5 billion (USD11.61b) for its various subsidy schemes. Out of that amount, MYR21 billion went towards subsidising RON95 petrol, diesel and cooking gas or liquefied petroleum gas.
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December 23, 2014
Woolworths’ Christmas threat to suppliers
Woolworths buyers have told suppliers their products could be pulled from shelves just days before Christmas if they refuse to fund the supermarket giant’s new Cheap Cheap advertising campaign.

“I was asked for a contribution of almost $1 million, and when I refused to pay I was told a ‘range review’ was under way and I would be informed of the outcome early next week,” said the sales manager of one of Australia’s leading health product companies. “The implied threat is that some of my products will no longer be stocked if I don’t pay up.”

Woolworths staff have also been accused of telling suppliers the payment requests had the “endorsement” of the Australian Consumer and Competition Commission – a claim that the consumer watchdog rejects.
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- Arabica Singapore Opens
December 22, 2014