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  • Philippines Telecom and Pay-TV Eye $9.7B Revenue Boom by 2029, Fuelled by Mobile Data and Broadband Growth

    Philippines Telecom and Pay-TV Eye $9.7B Revenue Boom by 2029, Fuelled by Mobile Data and Broadband Growth

    The Philippines’ telecommunications and pay-TV service sectors are set to experience a surge in revenue, increasing from USD 8 billion in 2024 to an estimated USD 9.7 billion by 2029, representing a compound annual growth rate (CAGR) of 3.8%. The expected growth can be attributed to the expanding mobile data and fixed broadband service sectors.

    Mobile Voice Service Revenue Facing a Decline

    Despite the overall projected growth in the telecom industry, mobile voice services are anticipated to experience a decline in revenue. This is a result of a consistent drop in the average revenue per user (ARPU) levels of mobile voice services. Consumers are increasingly turning towards internet or application-based communication platforms, and operators are providing complimentary voice minutes in their service plans.

    Promising Growth in Mobile Data Service Sector

    The mobile data service sector, however, is expected to witness substantial growth, with an anticipated CAGR of 7.1% over the forecast period. This growth is driven by an increase in mobile internet subscriptions, especially the upswing in 5G subscriptions, which will significantly enhance mobile data ARPU levels.

    The adoption of 5G services is expected to escalate rapidly in the coming years, with 5G projected to become the dominant mobile technology generation by subscriber base in 2029. This growth surge in 5G adoption can be credited to the ongoing 5G network expansion initiatives by operators across the country.

    Fixed Communication Services Sector

    In the fixed communication services sector, revenue from fixed voice services is likely to reduce due to a decrease in circuit-switched subscriptions and a decline in fixed voice ARPU levels. However, the fixed broadband service revenue is projected to grow at a CAGR of 4.7% from 2024 to 2029. This growth can be linked to the rising adoption of higher ARPU fiber-to-the-home (FTTH) broadband services.

    The increased adoption of FTTH broadband services in the Philippines is a response to the growing demand for high-speed broadband services and the ongoing expansion of fiber network coverage by operators.

    Projected Growth in Pay-TV Services Revenue

    The revenue from pay-TV services in the country is also predicted to increase over the forecast period, backed by robust growth in IPTV subscriptions and a steady rise in DTH subscriptions.

    Leading Telecom Market Players

    In the mobile services sector, Globe Telecom and PLDT are expected to retain their market leader positions by subscription share throughout the forecast period. This is due to their concentrated efforts on mobile network expansion and modernization. PLDT will continue leading in the fixed broadband sector, largely driven by its extensive fiber network coverage and increasing FTTH subscriber base.

    Questions & Answers

    What is contributing to the growth in the Philippine telecommunications industry?
    The growth in the industry is primarily due to the expanding mobile data and fixed broadband service sectors.

    Why is the mobile voice services revenue expected to decline?
    The projected decline is a result of a consistent drop in mobile voice service ARPU levels as consumers increasingly prefer internet or application-based communication platforms.

    Which telecom operators are expected to remain market leaders in the Philippines?
    In the mobile services sector, Globe Telecom and PLDT are expected to maintain their market leader positions due to their focused efforts on mobile network expansion and modernization.

  • AI-Driven Network Optimization Boosts Indosat Data Traffic, Fuelling Digital Surge across Indonesia

    AI-Driven Network Optimization Boosts Indosat Data Traffic, Fuelling Digital Surge across Indonesia

    Indosat Ooredoo Hutchison (Indosat) saw a significant increase in data traffic throughout 2025, propelled by a rise in digital consumption across Indonesia. From December 21, 2025, to January 1, 2026, national data traffic grew by approximately 15% compared to regular days and by over 20% in comparison to the same period the previous year. This increase showcases the growing scale of digital activities across various regions. With a robust network across thousands of strategic locations and constantly improving infrastructure, Indosat ensured uninterrupted service even during the high-traffic holiday period.

    Optimizing Network Through Digital Intelligence Operations Center (DIOC)

    Indosat’s efforts were enhanced by network optimization through the Digital Intelligence Operations Center (DIOC), an artificial intelligence-based operations center that allows real-time network performance monitoring. The surge in data usage emphasizes Indosat’s dedication to improving customer experience by extending network coverage and enhancing quality, particularly for seamless video streaming and gaming in remote areas and key tourist destinations. This technology allows for adaptive capacity adjustments in areas experiencing traffic growth, ensuring customers have a reliable and high-quality digital experience across Indonesia.

    Desmond Cheung, Director and Chief Technology Officer at Indosat Ooredoo Hutchison, said that data traffic growth is not merely a technical indicator, but a tangible reflection of Indonesia’s digital economic progress. Usage surges are not restricted to major cities, but are also occurring in tourist destinations and emerging economic centers. This demonstrates the expanding impact of Indosat, and with AI-powered technology at DIOC, technical teams can more swiftly respond to potential disruptions, ensuring consistent connectivity for all customers.

    Preparing for the Digital Surge

    In anticipation of the surge in digital activity, Indosat increased network capacity at strategic locations, especially in regions with the highest traffic growth. This period also saw an increased popularity of digital services, with apps like TikTok, WhatsApp, Instagram, Facebook, and YouTube recording the highest usage growth. These efforts are supported by over 208,000 4G BTS and 1,404 5G BTS deployed nationwide, leading to an expanded service coverage for customers across Indonesia.

    Continuing Connectivity Recovery in Disaster-Affected Areas

    Connectivity remains critical for supporting community activities during post-disaster recovery. Indosat is expediting the restoration of telecommunications network services in areas affected by recent disasters. The company’s recovery effort reflects its commitment to supporting communities, ensuring connectivity remains a vital element for coordination, access to information, and daily activities.

    Indosat has also increased the number of technical personnel deployed across affected areas. Working closely with the Ministry of Communications and Digital Affairs, the Indonesian National Board for Disaster Management, and local governments, Indosat is ensuring priority fuel supplies and access to areas previously isolated due to infrastructure damage. Standby teams have been deployed at strategic locations for maximum service quality maintenance.

    Questions & Answers

    What led to the surge in Indosat’s data traffic in 2025?
    The rapid increase in digital consumption across Indonesia throughout 2025 led to a surge in Indosat’s data traffic.

    How is Indosat responding to the growth in data usage?
    Indosat is responding to the growth in data usage by optimizing its network through the AI-based Digital Intelligence Operations Center (DIOC), expanding network coverage, and enhancing service quality.

    What steps is Indosat taking to restore connectivity in disaster-stricken areas?
    Indosat is expediting the restoration of telecommunications network services, deploying more technical personnel, securing priority fuel supplies, and maintaining standby teams at strategic locations.

  • Revolutionizing Data Centers: The Rise of Autonomous Robots in Asia Pacific Operations

    Revolutionizing Data Centers: The Rise of Autonomous Robots in Asia Pacific Operations

    Data centers in the Asia Pacific region are undergoing a significant transformation as they move away from conventional staffing models, typically made up of engineers conducting nightly rounds, to environments that are increasingly autonomous where robots take on crucial operational duties.

    Immediate Advantages of Robotic Systems

    Robotic systems offer immediate benefits to data centers, including the swift identification of thermal hotspots and leaks, a reduced dependence on routine staff, improved visitor management, and accurate remote operation capabilities at edge sites.

    Catalysts for Robotic Adoption in Data Centers

    Three primary trends are fueling the ongoing increase in data center robotics integration. Firstly, advanced hardware such as LiDAR, thermal cameras, and compact robotic arms allow the machines to safely navigate the aisles and gather detailed data. Secondly, advancements in computer vision and edge AI convert video feeds into actionable alerts for problems such as overheating, flooding, or loose cables, helping to reduce false alarms. Lastly, potent local networks, like private 5G and reliable LANs, empower robots to swiftly transmit large data volumes to analytics platforms and remote operators.

    Fujitsu’s private 5G robot trial in Yokohama and NTT Data’s Ugo inspection robots in Tokyo are examples of how advanced networks and robotics can work in tandem to achieve real-time remote inspections. Similarly, SK Telecom demonstrated autonomous robot technology using its Telco Edge AI infrastructure, focusing on crucial technologies for data centers and delivery robots requiring high-precision positioning.

    The Ecosystem and Solution Landscape of Robotics Vendors

    Data Bridge Market Research’s recent studies for 2024 indicate that modular robotics is being increasingly adopted across significant Asian markets, particularly in China, Japan, India, and Southeast Asia. The global modular robotics market is projected to grow at a CAGR of 14.1% from 2025 to 2032.

    Rapid industrialization and the growing need for automation are compelling manufacturers to seek flexible, scalable solutions. In 2024, Asia was responsible for 74% of new factory robot deployments, in contrast to 16% in Europe and 9% in the Americas. This trend is being fueled by increased investment in sectors such as automotive, electronics, pharmaceuticals, and precision engineering as businesses strive to enhance output and reduce labor risks.

    Meanwhile, robotics-as-a-service (RaaS) models are assisting in overcoming steep initial costs. RaaS allows companies to rent modular robotic systems and modify usage as needed, thereby lowering the entry barrier and enabling smaller facilities and regional operators to benefit from automation. This shift is anticipated to expedite the adoption of modular robots across the Asia Pacific in the coming years.

    Limited Use of Robots in Data Centers

    Despite the apparent benefits, robots are not a blanket solution for data center efficiency. Practical hurdles continue to impede widespread deployment. These obstacles include integration challenges with legacy DCIM and building management systems, privacy and security concerns related to cameras and facial recognition, and economic factors for small colocation facilities where capital and integration costs may prolong payback periods unless robotics are offered through RaaS models.

    Questions & Answers

    Why are robots being increasingly integrated into data centers?
    Robots bring immediate benefits to data centers, including accelerated detection of thermal hotspots and leaks, lessened reliance on routine staff, enhanced visitor management, and precise remote operation capabilities.

    What are the primary trends driving the rise in data center robotics integration?
    Three key trends are fuelling this rise: better hardware, improvements in computer vision and edge AI, and strong local networks.

    What are the challenges to broader deployment of robots in data centers?
    Challenges include integration issues with legacy systems, privacy and security concerns around cameras and facial recognition, and economic factors, particularly for smaller facilities.

  • Coupang CEO Steps Down Amidst South Korea’s Largest Data Breach Scandal: Security Measures Revamped

    Coupang CEO Steps Down Amidst South Korea’s Largest Data Breach Scandal: Security Measures Revamped

    In light of a severe data breach, one of the most significant in South Korea’s history, Coupang Corp’s CEO, Park Dae-jun, has resigned. The cyberattack exposed the personal details of approximately 33.7 million customers, including their names, email addresses, phone numbers, shipping addresses, and certain order histories. However, payment details and login credentials were not compromised in the breach.

    Park’s Tenure and Resignation

    Park Dae-jun had been a part of Coupang Corp since 2012, ascending to the position of co-CEO in 2020, and subsequently becoming the sole CEO in May amid a company-wide leadership restructuring. Following the data breach incident, Park accepted responsibility for the breach and its handling, expressing his deep regret for letting down the public. He announced his decision to resign from all his positions within the company.

    In response to the significant breach, the e-commerce giant issued an apology, expressing deep regret for the anxiety caused by the data leak. The company pledged to work diligently to regain customer trust and strengthen security protocols to prevent future data breaches.

    Leadership Transition

    In the wake of Park’s resignation, Coupang Inc., Coupang Corp’s US-based parent company, has appointed Harold Rogers, the company’s chief administrative officer, as the interim CEO for the Korean branch.

    The appointment comes in the aftermath of one of South Korea’s most devastating data breaches, believed to have originated in June.

    South Korean Prime Minister Kim Min-seok announced earlier this week that the government would be investigating any possible legal violations made by the company. In response, police subsequently initiated a raid on the company’s office in Seoul.

    Under the new interim CEO, the company’s key focus will be on relieving customer anxiety, resolving the data breach issue both from within and outside the company, and restoring stability to the organization. The leadership transition signifies the parent company’s proactive approach to managing the fallout from the data leak incident.

    Questions & Answers

    Why did Coupang Corp’s CEO, Park Dae-jun, resign?
    Park Dae-jun resigned from his position due to a major data breach that exposed personal information of about 33.7 million customers.

    Who has been appointed as the interim CEO following Park’s resignation?
    Harold Rogers, the chief administrative officer of Coupang Inc., the US-based parent company of Coupang Corp, has been appointed as the interim CEO.

    What are the company’s plans following the data breach?
    The company has pledged to restore customer trust, enhance security measures, and focus on resolving the data breach issue, both internally and externally, under the new interim CEO.

  • Coupang Executives Under Scrutiny for Stock Sales Post-Major Data Breach: A Potential Insider Trading Scandal?

    Coupang Executives Under Scrutiny for Stock Sales Post-Major Data Breach: A Potential Insider Trading Scandal?

    Concern is mounting over potential insider trading at Coupang, following the sale of company stock by two senior executives occurring after a massive data breach and before its public acknowledgment.

    Executives Sell Shares After Data Breach

    On November 10, Coupang’s Chief Financial Officer, Gaurav Anand, sold 75,350 shares at $29.0195 each, a transaction that reached approximately $2.19 million (around 3.2 billion won). Pranam Kholari, a former senior vice president with responsibilities for search and recommendations, also sold shares. On November 17, Kholari offloaded 27,388 shares for about $772,000 (1.13 billion won). Noteworthy to mention, Kholari resigned from his position just three days prior, on November 14.

    Interestingly, both transactions occurred after the unauthorized access to user accounts took place, but before the company went public with the extent of the breach. This timing has intensified scrutiny over the possibility of executives acting on nonpublic information.

    Massive Data Breach at Coupang

    Coupang, on November 29, announced that around 33.7 million customer accounts had been compromised in the data breach. The affected information included names, emails, phone numbers, addresses, and selected order details. Prior to this, on November 18, the company had reported a smaller breach affecting about 4,500 users.

    A report submitted to the Korea Internet & Security Agency reveals that Coupang detected the unauthorized access on November 6 at 6:38 p.m. However, the company did not identify the data breach until November 18, a 12-day delay that has invited questions from lawmakers and regulators.

    The timing of the stock sales and the subsequent delay in acknowledging the breach are expected to be a focal point of investigations into the data leak, which has been one of the largest in Korea’s e-commerce sector.

    Questions & Answers

    What are the implications of the stock sales by Coupang’s executives?
    The stock sales, given their timing, have raised concerns over potential insider trading, with both transactions occurring after the data breach but before its public acknowledgment.

    What information was compromised in the Coupang data breach?
    The compromised information includes customers’ names, emails, phone numbers, addresses, and selected order details, with approximately 33.7 million customer accounts affected.

    What prompted questions from lawmakers and regulators regarding the data breach?
    The company’s delay in identifying and disclosing the data breach, which was detected on November 6 but not formally acknowledged until November 18, has led to queries from regulatory bodies and lawmakers.

  • Coupang Data Breach: Unmasked Details of 33 Million Customers Sparks Privacy Fears

    Coupang Data Breach: Unmasked Details of 33 Million Customers Sparks Privacy Fears

    Increased apprehension has gripped South Korea following a significant data leak at e-commerce giant, Coupang. Officials have indicated that this breach could have been overlooked for an extended period.

    Scale of Data Leakage

    Coupang, a United States-listed merchant, revealed on a recent Saturday that the private information of 33.7 million consumers, essentially its entire client base, had been jeopardized. The vulnerable data encompass names, contact numbers, email addresses, and delivery locations. The company reassured that financial information, credit card specifics, and login details remained untouched.

    Based on Coupang’s findings, unauthorized infiltration into the delivery-related private data seems to have been carried out via foreign servers from June 24 onwards.

    Investigation Update

    Individuals familiar with the situation have shared that the police have pinpointed at least one suspect. The person is allegedly a former Chinese worker of Coupang who has since dissociated from both the company and the nation. The authorities initiated an inquiry after receiving a complaint.

    Coupang confirmed detecting the data leak on November 18 and informed the regulators within the subsequent two days. The corporation initially stated that approximately 4,500 accounts had been impacted.

    Implications of the Breach

    The magnitude of the data exposure, which is now proven to be considerably more extensive and long-standing than initially conveyed, has unsettled consumers. They are apprehensive that their data might be exploited for fraudulent activities or phishing strategies. The event now surpasses the cyber breach at SK Telecom in April, which affected data from 23.2 million users and led to a record penalty of 134.8 billion won.

    The final repercussions could escalate as the investigation progresses. A similar recent incident involving Lotte Card initially denied leakage of financial data following a breach in September. The company had to backtrack two weeks later and admit that credit card numbers and other critical data had indeed been laid bare.

    Questions & Answers

    What type of data has been compromised in the breach at Coupang?
    Names, phone numbers, email addresses, and delivery locations of customers have been exposed.

    Who has been identified as a possible suspect in this data breach incident?
    The police have identified a former Chinese worker of Coupang as a possible suspect.

    What are the possible implications of the data breach at Coupang?
    This breach has unsettled consumers who fear their personal data might be exploited for fraudulent purposes or phishing schemes. There is also a possibility of monetary penalties for the company.

  • Google Debunks Viral Rumors: Gemini AI Not Trained on Gmail Data

    Google Debunks Viral Rumors: Gemini AI Not Trained on Gmail Data

    Clarifying the Misunderstanding

    Recently, there has been a significant amount of attention given to rumors suggesting that Google has been utilizing personal emails to develop its Gemini AI. These rumors have been dismissed by the company itself via social media, assuring users that their personal emails are not being used for training the artificial intelligence (AI) system. The rumors seemingly originated from misconceptions about long-standing settings, rather than a covertly introduced policy change.

    If one has been active on social media platforms recently, they may have come across posts suggesting that Google is clandestinely using Gmail data to train its artificial intelligence models. Often, these posts refer to a setting in Gmail titled “Smart features and personalization,” urging users to disable it promptly. As a result, even some tech security platforms initially reported the story before later issuing corrections.

    To dispel any concerns, Google has issued a clarification, asserting that Gemini is not trained using Gmail content. They further explained that the “Smart features” setting, which powers functions such as tab sorting and Smart Compose, has been in existence for an extended period and is not a new tool intended to extract user data. The flurry of concern appears to be a typical example of internet misinformation becoming distorted and exaggerated.

    Addressing Privacy Concerns

    This incident underscores the current heightened sensitivity regarding AI and data privacy. Given the continuous scrutiny faced by companies such as OpenAI over web scraping and data usage, it is understandable why users are exceedingly vigilant. The competitive nature of the landscape further compounds this issue. For instance, Apple is marketing its forthcoming “Apple Intelligence” as a privacy-centric alternative that primarily processes data on-device to avoid the sort of fears associated with the potential misuse of cloud-stored data.

    For Google, navigating this space is a balancing act. While the company is deeply involved in AI and requires vast amounts of data to compete effectively, losing the trust of its billions of Workspace users is a risk it cannot afford to take. If users start to believe that their private communications are being used to train AI chatbots, they may begin to explore other options. This incident serves as a reminder to tech giants that they need to explicitly communicate the functions of their “smart” settings, or the internet will fill in the gaps with worst-case scenario assumptions.

    Restoring Confidence

    Google’s prompt reaction to clarify the situation was important. Understandably, many users were alarmed, considering that tech companies have not exactly established a trustworthy reputation in recent years. Speaking from a personal perspective, I depend on Gmail’s smart features frequently, with the priority inbox being a particularly valuable tool. The confirmation that these features do not supply my emails to Gemini for processing is reassuring.

    However, this serves as a wake-up call for Google’s UI team. If an existing setting is ambiguous enough to be misconstrued as a “spyware toggle” in a viral social media post, it might be time to reconsider the description provided.

    Questions & Answers

    Is Google using personal emails to train its Gemini AI?
    No, Google has explicitly stated that it does not use personal emails to train its Gemini AI.

    What caused the misconception about Google using personal emails for AI training?
    The misconception appears to stem from misunderstanding about the “Smart features and personalization” setting in Gmail, which has been around for a long period and is not a new tool designed to extract user data.

    What do Gmail’s smart features do?
    The smart features in Gmail power functions like tab sorting and Smart Compose. They do not feed user emails into any AI system for training or development purposes.

  • Thailand Ignites Digital Economy: Unveils $3.1B Investment in Data Center Boom & Cloud Revolution

    Thailand Ignites Digital Economy: Unveils $3.1B Investment in Data Center Boom & Cloud Revolution

    Thailand is propelling its efforts to establish itself as a premier hub for digital infrastructure in Southeast Asia. This move follows the Board of Investment (BOI) granting approval for four new data center projects valued at THB 100 billion (USD 3.1 billion). The country is gearing up to more fiercely compete with Singapore and Malaysia, as the demand for artificial intelligence (AI) and cloud services is growing across the region.

    Details on New Projects

    The BOI has confirmed that two of the approved projects are hyperscale facilities designed to support AI workloads. NextGen Data Center and Cloud Services, a subsidiary of DAMAC Digital based in Dubai, plans to construct an 84-MW hyperscale data center in the Navanakorn Industrial Estate in Pathum Thani Province. This project is expected to require an investment of THB 26.7 billion (USD 826.42 million).

    Meanwhile, Zenith Data Center and Cloud Services, a local firm, will dedicate THB 54.9 billion (USD 1.7 billion) towards developing a 200-MW hyperscale facility in the same location.

    Telehouse (Thailand), which is a division of Japan’s KDDI Corporation, has set plans in motion to build a 12-MW data center adjacent to its existing facility in the Huai Khwang District of Bangkok. This expansion will be funded by an investment of THB 7.55 billion (USD 233.64 million).

    Lastly, Vistas Technology, a subsidiary of ZDATA Technologies based in China, will invest THB 9.9 billion (USD 306.39 million) to construct an 80-MW facility in the Amata City Chonburi Industrial Estate. This will mark the company’s second project to receive approval from the BOI.

    Thailand’s Digital Infrastructure Strategy

    Narit Therdsteerasukdi, the Chairman of the BOI, indicated that the approval of these projects underscores Thailand’s strategy to draw hyperscale operators and augment its world-class digital infrastructure. He stated, “The kingdom is actively positioning itself as a key Southeast Asian hub for hyperscale data centers. These approvals demonstrate our commitment to facilitating world-class digital infrastructure investment.”

    In addition to these approvals, the BOI has also issued six licenses to recommence data center projects that had previously stalled, which are collectively valued at USD 9.2 billion. The agency’s goal is to resolve delays associated with power availability, access to industrial land, and the processing of visas or work permits. Therdsteerasukdi affirmed that this action would bolster investor confidence and promote job creation and economic growth.

    Context and Outlook

    Thailand has been observing a surge in data center investment since 2024, with companies such as AWS, Google, Microsoft, and ByteDance announcing substantial commitments. During the first half of 2025 alone, the sector attracted a total of THB 521.2 billion (USD 16.13 billion) in approved investments spanning 28 different projects.

    Officials project that this latest development will significantly increase Thailand’s data center capacity. It is expected to sustain the rising domestic and regional demand for AI and cloud services, and strengthen the nation’s stand in Southeast Asia’s rapidly expanding digital economy.

    Questions & Answers

    What is the total value of the four new data center projects in Thailand?
    The total value of the four new data center projects in Thailand is THB 100 billion (USD 3.1 billion).

    Who are some of the major companies investing in data centers in Thailand?
    Some of the major companies investing in data centers in Thailand include NextGen Data Center and Cloud Services, Zenith Data Center and Cloud Services, Telehouse (Thailand), and Vistas Technology.

    What impact will these projects have on Thailand’s position in the digital economy of Southeast Asia?
    These projects will bolster Thailand’s position in the digital economy of Southeast Asia by increasing the country’s data center capacity and meeting the growing regional demand for cloud and AI services.

  • Telkom and Singtel Celebrate Key Progress in Batam’s Rising Data Center Scene

    Telkom and Singtel Celebrate Key Progress in Batam’s Rising Data Center Scene

    NeutraDC, a division of Telkom Indonesia, and Nxera, Singtel’s regional data center branch, have completed the structural framework of a new data center located in Batam, Indonesia. The construction phase of the project, known as BTM-1, began in June of the previous year, with the facility expected to be operational by the first half of the upcoming year.

    A topping-out ceremony was recently held, with attendance from representatives of the Indonesian sovereign wealth fund, Danantara Indonesia, and Medco Power Indonesia, a renewable energy producer.

    Location and Capacity

    BTM-1 is situated within the Kabil Industrial Estate, a technological park on Batam Island, which is located close to Singapore. The data center is projected to offer over 50 MW of capacity.

    Telkom Indonesia, one of the largest telecommunications companies in the country, operates NeutraDC as its data center division. Meanwhile, Singtel, a leading communication group, operates Nxera as its regional data center branch.

    Other Developments

    Within the Kabil Industrial Estate, there is another facility managed by NeutraDC. In a recent development, an agreement was reached between the company and Indonesian utility PT PLN Batam. The agreement provides for the supply of 90 MVA of medium-voltage electricity to a 60 MW data center from 2025 through 2028.

    While the majority of Indonesia’s data centers are located around Jakarta on the island of Java, Batam’s close proximity to Singapore has attracted data center operators to the area, most notably at Nongsa Digital Park. Key players, including Telkom Indonesia & Etisalat, GDS, Gaw Capital Partners, Oracle, and BW Digital have established operations in this location.

    Questions & Answers

    Who are the operators of the new data center in Batam, Indonesia?
    The data center is operated by NeutraDC, the data center division of Telkom Indonesia, and Nxera, the regional data center branch of Singtel.

    What is the expected capacity of this new data center?
    This new data center is projected to offer over 50 MW of capacity.

    When is the data center expected to be operational?
    The data center is expected to be operational by the first half of the next year.

  • Spanish Retail Giant Mango Suffers Data Breach: Customer Marketing Data Compromised

    Spanish Retail Giant Mango Suffers Data Breach: Customer Marketing Data Compromised

    Mango, a global fashion retail corporation based in Spain, has recently announced a data breach. An external marketing service provider affiliated with the retailer experienced an unauthorized intrusion, compromising customer data.

    Details of the Data Breach

    On October 15, Mango informed its customers via email about the data breach incident. The breach compromised certain customer information used for marketing purposes. This included data such as first names, countries, postal codes, email addresses, and phone numbers.

    The company was quick to reassure customers that the breach did not involve financial information, passwords, or other identification details.

    Mango’s Response to the Breach

    Mango emphasized the continued security of its infrastructure and internal corporate systems. It also confirmed that the company’s operations are continuing uninterrupted.

    Upon learning about the breach, Mango immediately implemented all its security protocols. The company has also reported the issue to the Data Protection Agency and the Authorities, in accordance with current regulations and their internal protocol.

    As a precaution, Mango sent out a notice to its customers about the breach. It advised customers to be vigilant for suspicious emails or phone calls asking for personal information or prompting them to take unusual actions.

    Contacting Mango

    Clients who have any concerns about the breach can reach Mango’s customer service at personaldata@mango.com. Alternatively, they can make a direct phone call to +34 93 860 24 24.

    In closing, Mango expressed regret for the incident. The company conveyed their sincere apologies for any inconvenience caused by the situation.

    Questions & Answers

    What kind of customer data did the breach compromise?
    The breach compromised data used for marketing purposes, including customers’ first names, countries, postal codes, email addresses, and phone numbers.

    Did the breach involve any financial or identification information?
    No, the breach did not involve any financial information, passwords, or other identification details.

    What steps has Mango taken in response to the breach?
    Mango has implemented all its security protocols and reported the issue to the Data Protection Agency and the Authorities. The company has also advised customers to be alert for suspicious emails or phone calls.

  • APAC Sees Rapid Growth in IoT and M2M Connections Amidst 5G Expansion

    APAC Sees Rapid Growth in IoT and M2M Connections Amidst 5G Expansion

    The growth of machine-to-machine (M2M) and Internet of Things (IoT) cellular connections in the Asia Pacific (APAC) region is anticipated to soar, with an annual growth rate of 9.1% projected from 2025 to 2030, ultimately reaching a staggering 1.3 billion connections by the end of the decade.

    This surge can largely be attributed to advancements in 5G technology, the expansion of digital infrastructure, and the increasing integration of IoT applications, predominantly in the developed markets of the region, as reported by GlobalData.

    5G Push Drives Massive Connectivity

    According to GlobalData’s Asia-Pacific Total Mobile Broadband Forecast (Q2 2025), 5G mobile subscriptions are expected to expand at a phenomenal pace of 11.4% annually from 2025 to 2030. The expansion of network coverage, particularly in established mobile markets, is fueling this trend. Countries like South Korea, Japan, Singapore, and Australia are paving the way for 5G adoption, while regions like Hong Kong and China are poised to boast the highest 5G penetration rates by 2025.

    Kantipudi Pradeepthi, a Telecom Analyst at GlobalData, highlighted the monumental role of 5G networks, stating, “The ultra-low latency, high-bandwidth connectivity, and ability to connect vast numbers of devices crucial for M2M/IoT ecosystems will be pivotal for market growth over the forecast period. Developed markets, with their high 5G penetration and mature digital infrastructure, will undoubtedly lead in IoT adoption, resulting in increased M2M connections.”

    Sectoral Expansion: A Playground for Innovation

    The rising applications of IoT across diverse sectors—including manufacturing, healthcare, agriculture, transportation, and security—coupled with ambitious digital infrastructure projects ranging from smart cities to smart buildings, are set to escalate M2M/IoT adoption in the region. Telecommunications companies are also stepping up with dedicated connectivity plans to cater to these burgeoning demands.

    For instance, PLDT in the Philippines is actively providing M2M/IoT solutions targeting smart city initiatives, smart stores, smart buildings, and smart manufacturing. In New Zealand, Spark is delivering IoT-connected mobility solutions focused on sectors like healthcare, agriculture, and transportation, emphasizing device management, cost efficiency, and security. Meanwhile, in India, Bharti Airtel offers a diverse range of M2M SIM cards, including industrial-grade, consumer-grade, embedded M2M SIMs, and eSIMs tailored to meet specific deployment requirements.

    New Opportunities on the Horizon

    Pradeepthi concluded that the escalating demand for high-speed connectivity and enterprise-grade IoT solutions is set to dramatically reshape the mobile landscape across the APAC region. This evolution represents a golden opportunity for telecommunications companies to explore new revenue streams and diversify their offerings—after all, who wouldn’t want to ride the wave of innovation?

    Questions & Answers

    What is driving the growth of M2M and IoT connections in APAC?
    The growth is mainly driven by advancements in 5G technology, expanding digital infrastructure, and the increasing applications of IoT ecosystems, particularly in developed countries within the region.

    Which countries are leading in 5G adoption?
    South Korea, Japan, Singapore, and Australia are at the forefront of 5G adoption, with Hong Kong and China expected to achieve the highest penetration rates by 2025.

    How are telecommunications companies responding to this growth?
    Telecommunications companies are introducing diverse M2M and IoT solutions tailored for various sectors, providing dedicated connectivity plans to meet the demands of smart cities, healthcare, agriculture, and more, setting the stage for new revenue opportunities.

  • Sydney’s Data Centre Vacancy Rate Plummets to 5.2% in First Half of 2025!

    Sydney’s Data Centre Vacancy Rate Plummets to 5.2% in First Half of 2025!

    In a remarkable shift, Sydney’s data centre market is on the rise, evidenced by a drop in the vacancy rate from 9% to a striking 5.2%. This shift emphasizes the city’s growing stature as a regional hub for data centres, as highlighted in a recent report by Cushman and Wakefield. Even without significant increases in operational capacity during the first half of 2025, robust fundamentals are sustaining the market’s upward trajectory.

    Demand Surge Driven by Cloud Services and AI

    The report notes that sustained demand for cloud services and artificial intelligence (AI) workloads has been a key driver of this decline in vacancy rates. The development pipeline remains vibrant, with new players entering the data centre landscape. Notably, ISPT, a major real estate investment firm, has submitted plans for a 170MW data centre in North Ryde, reinforcing Sydney’s appeal as a strategic centre for data management.

    Major Investments Are Reshaping the Landscape

    Adding to the momentum, Macquarie Data Centres has initiated a deal to acquire a land parcel in Sydney valued at US$157 million, slated for a potential 150MW data centre campus. Meanwhile, Stack Infrastructure, with an eye on the future, is planning a substantial 450MW campus at Erskine Park, backed by an investment of US$405.3 million—one of the largest single-site developments in Sydney’s history. This isn’t just a case of numbers; it’s a multifaceted strategy where the data centre sector is becoming as enticing as a new flavor of bubble tea in downtown Sydney.

    Acquisitions Fuel Growth in Connectivity

    In a notable move, Partners Group has expanded its footprint by not only acquiring Digital Halo in Singapore but also GreenSquareDC in Australia for a hefty US$759 million. This investment signifies a commitment to establishing GreenSquareDC as a forward-thinking data centre platform, tailored to meet the burgeoning demands of hyperscalers and AI.

    Moreover, in the connectivity sector, Vocus Group is set to acquire TPG Telecom’s fibre infrastructure assets, alongside its Enterprise, Government, and Wholesale (EG&W) business. The Australian government has approved this US$3.42 billion acquisition, expected to finalize by year-end, marking a significant consolidation in the telecom landscape.

    Accelerating Cloud Adoption

    Cloud adoption continues to accelerate across industries in Australia. The Commonwealth Bank of Australia recently completed its migration to Amazon Web Services (AWS), heralding a new era of digital capabilities. Similarly, the Department of Defence has signed a five-year, US$324.71 million contract with Microsoft for cloud services, further solidifying partnerships within the tech ecosystem. CareSuper, a leading superannuation fund, is also transitioning its applications and data to Microsoft Azure.

    In conclusion, Sydney’s data centre market not only remains resilient but is also dynamically evolving, driven by strong demand, strategic investments, and an ongoing digital transformation across various sectors.

    Questions & Answers

    What has caused the decline in Sydney’s data centre vacancy rate?
    The sharp decline from 9% to 5.2% in vacancy rates is primarily driven by sustained demand for cloud services and AI workloads, reflecting a robust interest in data management solutions.

    What major developments are expected in Sydney’s data centre sector?
    Key developments include ISPT’s proposed 170MW data centre in North Ryde and Stack Infrastructure’s ambitious 450MW campus at Erskine Park, signaling significant investments in the region.

    How is cloud adoption changing in the Australian market?
    Cloud adoption is accelerating, as seen with the Commonwealth Bank’s migration to AWS and the Department of Defence’s substantial agreement with Microsoft, underscoring a broader trend of digital transformation in various sectors.

  • Malaysian Telcos Unite to Launch Federated API, Boosting Digital Security for Consumers

    Malaysian Telcos Unite to Launch Federated API, Boosting Digital Security for Consumers

    In a significant move to enhance online security and combat the rampant issue of digital identity theft, Malaysia’s telecommunication giants have united under the GSMA Open Gateway initiative. During the recent Digital Nation Summit in Kuala Lumpur, key players including CelcomDigi, Maxis, U Mobile, Telekom Malaysia, and YTL Communications unveiled their federated network service, setting a new standard for security in the digital landscape.

    A Smart Solution for Verification

    This collaborative initiative aims to empower enterprise developers, such as banks and online retailers, by providing them with federated access to the Number Verification API. This API, one of the GSMA Open Gateway offerings and built upon the international Camara standard, revolutionizes identity verification processes. It enables businesses to authenticate mobile users by matching their phone numbers with real-time network data, presenting a far more secure alternative to traditional SMS one-time passwords. It’s like swapping your old lock for a biometric safe—only better.

    Voices of Leadership

    CelcomDigi’s Acting CEO, Albern Murty, champions this collaboration as a pivotal leap for Malaysia’s digital ecosystem. “This collaboration is a technological milestone that represents how Malaysia’s operators can collectively lead in shaping a trusted and inclusive digital future,” he stated. Murty emphasized the importance of creating a seamless environment that not only protects consumers from scams but also fosters innovation throughout the ASEAN region.

    Maxis CEO Goh Seow Eng echoed this sentiment, highlighting their experience with the Number Verification API in combatting digital fraud, through initiatives like their Mobile Identity solution for Malaysian enterprises. “We are committed to this industry-wide collaboration to accelerate API-driven innovation, creating a more seamless mobile experience and building a more secure digital Malaysia for everyone,” he affirmed.

    U Mobile’s Chief Information Officer, Neil Tomkinson, pointed out that the multi-party engagement in this initiative is key to enhancing online safety: “Information sharing, along with strategic policy enforcement, will definitely enhance customer experience and safety online,” he asserted.

    Developers Rejoice: A Unified Approach

    The federated model introduced by this initiative allows developers to create digital services that operate across all participating telecom operators while each retains control over its own data and revenue streams. This is a welcome change from the current need for developers to integrate independently with each operator’s APIs, simplifying the development process significantly.

    Endorsing a Secure Future

    Amar Huzaimi Md Deris, TM Group CEO, remarked on the initiative as a vital step towards safeguarding businesses and consumers from digital fraud while propelling growth in the digital economy. He described the collaboration as essential for providing trusted and sovereign digital solutions.

    YTL Communications CEO Wing K. Lee added that their commitment to building a trusted digital economy will be bolstered through the GSMA Open Gateway programme. He highlighted their investment in AI Cloud infrastructure and innovative technologies as crucial for fostering an inclusive and secure digital ecosystem.

    Regional Impact and Challenges Ahead

    Julian Gorman, GSMA Head for Asia-Pacific, praised the Malaysian initiative, noting that standardized access to mobile network capabilities is vital for combating online crime. His remarks come on the heels of a similar collaboration in Indonesia, where key operators have also adopted a unified API protocol.

    This announcement coincided with new GSMA research outlining a rising consumer apprehension towards scams and fraud in Southeast Asia. Gorman cautioned that unless action is taken to address these issues, trust in digital services could be severely compromised. He called for a unified front consisting of governments, banks, and technology stakeholders to align on security protocols and enhance public awareness.

    Questions & Answers

    What is the purpose of the GSMA Open Gateway initiative in Malaysia?
    The GSMA Open Gateway initiative aims to strengthen online security by providing a federated network service that helps businesses identify mobile users, enhancing protection against digital fraud and identity theft.

    How does the Number Verification API work?
    The Number Verification API allows businesses to verify the identity of mobile users by matching their phone numbers with real-time data from the network, offering a more secure alternative to SMS one-time passwords.

    What benefits does the federated model offer developers?
    The federated model enables developers to create digital services that work seamlessly across participating operators without having to integrate separately with each operator’s APIs, making the development process more efficient.

  • Puma’s Data-driven Approach Boosts Customer Loyalty In Southeast Asia

    Puma’s Data-driven Approach Boosts Customer Loyalty In Southeast Asia

    In the retail and branding sector, data reigns supreme. It provides valuable insights that can be employed to boost personalisation and foster customer loyalty. Sportswear retailer Puma provides a case study for this, as it navigates customer relationship management (CRM) and lifecycle marketing in Southeast Asia.

    Understanding the Data Challenge

    A one-size-fits-all CRM strategy won’t suffice, especially in Southeast Asia’s diverse market. The key to any successful CRM strategy is the development of a robust database. Ankit Madhogaria, Puma’s director of e-commerce Southeast Asia, emphasizes the importance of gathering accurate consumer data both online and in physical stores. This data can then be integrated into software platforms to provide a comprehensive view of all customer interactions, transactions, and touchpoints.

    However, Puma has experienced difficulty in procuring data from its offline customers, with Madhogaria noting that customers are less inclined to share information unless they are given a compelling reason to do so. The data required can be categorized into three types: communication data (like phone numbers or emails), personal data (such as birthdays or purchase anniversaries), and behavioral data, which includes the channels customers use to make purchases. Madhogaria suggests that capturing these data types can present robust opportunities for future campaign creation and customer engagement.

    The Power of Personalisation

    Puma has been redefining personalisation at scale with the assistance of SAP Emarsys’ customer engagement platform. The platform has enabled Puma to execute smart lifecycle strategies customized to suit each market within the region, resulting in impactful omnichannel engagement.

    Madhogaria believes that successful personalisation is achievable with the right tools and an effective data capturing strategy. Using these tools, Puma can generate product recommendations that can be integrated into emails, thus driving increased click-through and conversion rates.

    Successful Campaigns and Strategies

    Madhogaria highlighted several successful campaigns driven by their data-driven approach. Puma has implemented cross-sell promotions in transaction-related emails, which generally have a higher open rate. For instance, if a customer purchased running shoes, Puma recommended complementary items such as a t-shirt or shorts. This strategy resulted in a 3% increase in returning customers within a month, translating to a near 20% rise in efficiency and a substantial boost in revenue.

    Puma’s Birthday Bash campaign was another major success, particularly in Southeast Asia. The campaign, celebrating Puma’s birthday with significant discounts, resulted in a nearly 60% uplift in offline revenue and nearly triple the online revenue. Notably, almost 60% of the campaign’s revenue came from repeat customers.

    Building Loyalty in Southeast Asia

    Understanding the nuances of different markets and consumers’ preferred communication channels is crucial for building loyalty. For instance, Viber is significant in the Philippines, Line in Thailand, and Zalo in Vietnam.

    Madhogaria stresses the importance of continuous experimentation to understand what strategies work best in each market. Puma’s approach demonstrates that successful CRM in Southeast Asia involves more than just data collection; it requires testing, learning, and delivering campaigns that resonate with local consumers.

    Questions & Answers

    What are the three types of data Puma gathers from customers?
    Puma gathers three types of data: communication data (like phone numbers or emails), personal data (such as birthdays or purchase anniversaries), and behavioral data, which includes the channels customers use to make purchases.

    How has Puma personalized its marketing strategy?
    Puma uses SAP Emarsys’ customer engagement platform to implement personalized lifecycle strategies tailored to each market. The tool also generates product recommendations that can be integrated into emails to customers.

    What successful campaigns have Puma executed in their CRM journey?
    Puma has executed several successful campaigns, including the Birthday Bash campaign that resulted in a nearly 60% uplift in offline revenue and nearly triple the online revenue. Another strategy involved integrating cross-sell promotions into transaction-related emails, which led to a 3% increase in returning customers within a month.

  • Fast Retailing Marks Historic Milestone: First Japanese Retailer To Hit 1 Trillion Yen In Domestic Sales

    Fast Retailing Marks Historic Milestone: First Japanese Retailer To Hit 1 Trillion Yen In Domestic Sales

    Fast Retailing, the parent company of Uniqlo, has made history as the first Japanese clothing company to achieve domestic sales of 1 trillion yen. In the fiscal year ending in August, Uniqlo’s domestic sales increased by 10% to approximately 1.03 trillion yen, equivalent to $6.98 billion. By the end of August, Uniqlo had 784 stores in Japan, the first of which opened its doors in Hiroshima 41 years ago. These impressive domestic sales figures encompass revenue from physical stores, online sales from the brand’s e-commerce site, and 10 franchise locations.

    Fast Retailing’s sales have seen a marked uptick since the fiscal year of 2022, thanks to a series of store and product overhauls. Over the past five years, the company has shuttered 30 stores across Japan. At the same time, the average sales floor space per store has been expanded by 10%, allowing for a broader product display and stirring up customer demand. This strategy resulted in a 13% rise in average sales per store.

    Innovative Business Approach

    Among the company’s operational triumphs was the launch of the ‘Management Cockpit’ platform. This platform gathers product reviews from the online store and customer feedback from the support center. This data is then leveraged to enhance existing products, create new merchandise, and generate demand forecasts.

    The introduction of the platform has allowed Fast Retailing to swiftly manufacture in-demand products, consequently reducing the time from production to sale. Additionally, the platform helps to prevent an oversupply of items by cutting production of those with low demand.

    Future Projections

    Looking at the broader picture, Fast Retailing’s consolidated sales revenue is projected to grow by 10% to 3.4 trillion yen by fiscal year 2025. Net profit is also expected to rise by 10%, setting a new record at 410 billion yen.

    Currently, Fast Retailing holds the third position in the global apparel industry in terms of sales, trailing behind H&M in second place and Inditex, the parent company of Zara, in the top spot.

    Questions & Answers

    What sales milestone has Fast Retailing recently achieved?
    Fast Retailing has become the first clothing company in Japan to reach 1 trillion yen in domestic sales.

    What strategies has Fast Retailing used to boost their sales?
    Fast Retailing has increased the average sales floor space in their stores by 10% and introduced the ‘Management Cockpit’ platform to gather data and improve their product offering.

    What are Fast Retailing’s projections for future sales and profits?
    Fast Retailing anticipates its consolidated sales revenue will grow by 10% to 3.4 trillion yen in FY25, with a net profit increase of 10% to a record 410 billion yen.