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Tag: DBS

  • DBS Indonesia’s net profit surges 75% in Q1

    DBS Indonesia’s net profit surges 75% in Q1

    PT Bank DBS Indonesia, a subsidiary of Singapore-based DBS Bank, has reported a 75 percent year-on-year (yoy) increase in its net profit during the first quarter of 2017 to Rp 263 billion.

    The net profit increase was supported by a 16 percent yoy increase in revenue, which reached Rp 1 trillion in the first quarter this year. Its net interest income rose 23 percent to Rp 740 billion.

    “The positive performance reflects our strong commitment in the corporate and consumer banking segment,” Bank DBS Indonesia director of strategy and planning Rudy Tandjung said in a press statement on Saturday.

    Focusing on corporate banking and small and medium enterprises (SME) banking segments, the lender booked increases in the return on assets (ROA) ratio and the return on equity (ROE) ratio to 2.16 percent and 13.45 percent, respectively.

    Rudy said the bank was on its way to transforming itself into a digital bank this year. “We are focusing in our […] agenda on becoming a digital bank. We started the transformation from the inside, by changing the mindset and behavior of our employees and also redefining their respective roles,” he said.

    In the first quarter of this year, DBS Indonesia issued a negotiable certificate of deposit (NCD) with a 7.1 percent annual interest rate. DBS Indonesia had also released a new bancassurance product in its Wealth Management portfolio during the same period, Rudy said.

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  • DBS to reduce carbon footprint in 3-year partnership with DHL

    DBS to reduce carbon footprint in 3-year partnership with DHL

    DBS Bank will partner logistics company DHL Express Singapore to reduce its carbon footprint, according to a joint press release by the two firms on Tuesday.

    The three-year partnership will enable the bank’s global express shipments to become carbon neutral through DHL’s proprietary GoGreen Climate Neutral Service.

    Singapore’s largest bank will utilise the eco-friendly patented solution provided by DHL to calculate and estimate the carbon dioxide emissions of every DBS shipment based on weight and distance travelled.

    The emissions are then offset through reinvestments by the DHL carbon management programme into global climate protection projects. The entire process will be verified by an independent third party for accountability.

    “We believe that we have a role to play in promoting sustainable development,” said Ms Donna Trowbridge, group head of procurement services at DBS Bank.

    “Participating in this innovative initiative is another step we are taking to actively manage our carbon footprint, complementing ongoing efforts to cut our carbon emissions such as incorporating sustainable designs and practices into our offices and branches.”

    At the end of each year, DBS will receive an annual certificate that details the estimated carbon emissions from its GoGreen shipments that were neutralised in environmental protection projects.

    Examples of the global climate protection projects that are part of the carbon management scheme include a biomass power plant in India and wind farms in the eastern and north-central regions of China.

    “As large global companies, we have the power to make huge waves not only in the economy but also in the well-being of societies and the environment. Hence, we are obligated to utilise business practices that ensure both quality of service and future of our green environment,” said Mr Frank-Uwe Ungerer, senior vice-president and managing director of DHL Express Singapore.

    In 2016, DBS’ carbon emissions across its offices and branches in six key markets — Singapore, Hong Kong, China, India, Indonesia and Taiwan — fell by 4 per cent, said the bank.

    Other efforts to cut down on the bank’s carbon footprint include reducing air travel by encouraging video-conferencing and online collaboration tools.

    DBS was the first bank in Singapore to achieve the Green Mark certification endorsed by the National Environment Agency for its branch network in Singapore.

    The DHL GoGreen policy is part of the international group’s commitment to contribute to the communities and regions in which the company operates, and covers environmental management, waste consumption and sustainable sourcing.

    In Singapore, DHL Express tracks its annual carbon emissions and is the official logistics partner of the e-waste recycling Renew programme.

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  • DBS to launch mobile-only banking service in Indonesia

    DBS to launch mobile-only banking service in Indonesia

    The Development Bank of Singapore (DBS) plans to introduce a smartphone-based mobile banking option for the Indonesian market as a way to further digitalize the banks’ operations and utilize digital innovation to its advantage.

    Digital transformation is part of a larger agenda for DBS, seeing that the need for digitalization is no longer seen by the banking industry as a threat to its business but as a tool of cooperation to innovate services, said Bank DBS Indonesia’s head of digital banking, Leonardo Koesmanto.

    DBS will open a new mobile-only bank in Indonesia in the early part of the second quarter of 2017 to promote a more digital, branchless and signature-less experience for its customers in this market. The system will function through biometrics and will require the presence of an electronic ID (e-KTP) to register or use its operations.

    “We are taking the more scalable digital route because these days, bigger banks are shrinking their number of branches. With this investment we can serve more people more effectively,” Leonardo said on Wednesday.

    It is likely that DBS’s mobile-only banking option in Indonesia will be rolled out through a soft launch around next month, in order to assess the feasibility of the technology and root out teething faults. The idea has already been tried by DBS in India.

    DBS currently has around 30 physical branches in Indonesia. Leonardo commented that in order for banks to truly achieve growth in a market, they would need 300 to 400 branches.

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  • DBS offers cardholders dynamic currency conversion on overseas shopping

    DBS offers cardholders dynamic currency conversion on overseas shopping

    In a game-changing move, DBS Bank today unveiled its plans to help customers save on their overseas spending by avoiding high foreign exchange (FX) and conversion fees.

    Starting today, customers with a DBS Visa Debit Card linked to a DBS Multi-Currency Account (MCA)* can use their card to spend overseas in the country’s given local currency** without any additional charges. This scheme is the first of its kind in Southeast Asia.The savings will be greatest for Singapore customers who shop in overseas-based online stores or who perform credit/debit card payments overseas and choose to pay in SGD. When they pay in SGD overseas, their payment undergoes a process called “Dynamic Currency Conversion” (DCC), and customers can incur additional merchant charges of between 7% to 15%. In 2016, around 10% of payments by DBS Visa Debit cardholders were overseas transactions made in SGD.

    Customers who choose to pay in the country’s local currency also get to avoid any additional charges such as FX fees and any other conversion charges. For example, a Singapore traveller who intends to visit the U.S. can change currencies via their DBS MCA account (e.g. from SGD to USD), which offers competitive FX rates. This can be done on-the-go or when rates are favourable via DBS mBanking or iBanking. When spending in the U.S., the traveller can simply use their DBS Visa Debit Card to pay for purchases in USD. The amount is then directly deducted from their DBS MCA’s USD balance with no other charges incurred.

    “With travel and ecommerce expenditure rising rapidly in Singapore, we decided to be on the front foot and introduce a game-changing scheme for customers and the industry. With the DBS MCA and DBS Visa Debit Card, customers can convert their currencies at a competitive rate using DBS iBanking or mBanking without needing to make a trip to the money changer. They will also get to skip FX fees and conversion charges for their overseas spends. Our hope is that this will incentivise Singaporeans move towards the security and convenience of cashless payments,” said Jeremy Soo, Head of Consumer Banking Group (Singapore) at DBS.

    DBS’ introduction of the scheme is particularly timely given that it has witnessed close to a 30% increase in foreign currency payment volumes – which includes foreign currency eCommerce and point-of-sales payments – from debit cardholders since 2014. For DBS Visa Debit cardholders in particular, foreign currency payments make up more than 20% of total payments. DBS also sees some SGD560 million in overseas cash withdrawals every year by customers.

    “Travel is becoming increasingly popular amongst Singaporeans and based on the Consumer Travel Poll jointly conducted by Visa and DBS, more than half of them take two to four leisure trips a year. Visa cardholders are increasingly using their payment cards when they travel and cross border transactions by Singapore debit cardholders is growing close to 15% year-on-year. Today, 95% of Singaporean travellers change money into foreign currencies before they travel and the main reason is because they want to avoid the uncertainty of foreign exchange costs. The introduction of this first in market product in Southeast Asia by DBS and Visa supports Singapore’s move to be truly cashless,” said Ooi Huey Tyng, Visa Country Manager for Singapore and Brunei.

    To enjoy the benefits of the scheme, customers will need to sign up for both the DBS MCA and DBS Visa Debit Card. In addition, the customer’s DBS MCA must be linked to their DBS Visa Debit Card as a primary account. Further details on how to be eligible for the scheme’s benefits are available at go.dbs.com/sg-mca. Launched in 2013, the DBS MCA has rapidly built up a large base and has some 200,000 account holders today. In 2015, DBS made the DBS MCA a standard account for new customers to ensure customers will always have ready access to currency exchange. The DBS MCA is also the only multi-currency account in Singapore that allows exchanges in twelve key currencies (including SGD)*** – by far the most here. In addition, there are some 800,000 DBS Visa Debit cardholders here.

    The scheme, focused on helping customers who are frequent travellers avoid the hassle of carrying large amounts of cash overseas, is part of DBS’ larger plan to drive cashless payment behaviour and to bring innovation into financial services. This is something the bank is uniquely positioned to do given that it banks most of Singapore and is the nation’s largest credit and debit card provider, with some five million cards in circulation here.

    Over the last few years, the bank has launched several large-scale and game-changing offerings to help Singaporeans reduce their reliance on cash. This include innovations such as DBS PayLah! (for small merchants and micropayments), DBS FasTrack (for F&B SMEs), POSB Fare Free Friday (for public transport-related transactions); POSB Smart Buddy (for school kids) and more. The bank was also one of the first in Singapore to adopt all three mobile payment platforms – Apple Pay, Samsung Pay and Android Pay.

  • India, Indonesia key areas of focus for DBS in 2017

    India, Indonesia key areas of focus for DBS in 2017

    India and Indonesia will be the Development Bank of Singapore’s “big” areas of focus for this year, its chief executive officer Piyush Gupta has said. “We also remain focused on building leading regional cash management, foreign exchange, debt markets and wealth management franchises,” Gupta said here.

    “So India and Indonesia will be our big areas of focus in 2017,” Gupta was quoted. DBS leads foreign banks with expansion plans in India.

    DBS’ wealth management business has quadrupled over the past six years, and now accounts for to 13 to 14 per cent of group revenue.

    “Over the next five years, we think it could get up to 20 per cent,” he said in a report on Singapore banks’ prospects during this year.

    “The world will have to grapple with massive consequences behind technological disruption on jobs displacement, both blue-collar and white-collar workers. My own bet is that you will find a lot more entrepreneurship, or what people call the gig economy,” he said.

    “It is likely that there will be a new wave of redistributive economics. Governments may prove inadequate to do this entirely under their own steam, and the private sector will have to play a meaningful role,” said Gupta.

    DBS’s top priorities for this year is to be prepared for volatility as markets will continue to be choppy.

    An increase in US dollar rates could also create negative impact, he added.”Step up the pace on transformation of the bank that is re-imagine banking, and be a 22,000-person start-up,” stressed Gupta. “The third priority is to continue our steady business expansion,” he said.

    But he also cautioned that uncertainties over US President-elect Donald Trump’s policies will be a headache for Asian strategies and could result in heightened market volatility in the short-term. At the same time, global growth is expected to remain subdued, said Gupta.

    “To navigate these uncertain times, we need to remain watchful and vigilant, as well as disciplined about costs and the risks we take,” he advises.

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  • Goldman’s Instructed by ANZ

    Goldman’s Instructed by ANZ

    It has been an interesting week for Australian bank ANZ. On Monday it agreed a deal with Singaporean bank DBS to dispose of its Asian wealth units. Now it appears the bank has hired Goldman Sachs for another deal.

    According to a report the bank has appointed Goldman Sachs to lead the sale. Also involved in any transaction will be the Melbourne-based boutique Flagstaff Partners.

    Insurance Units Next to go?

    Flagstaff has worked with ANZ on several occasions including as a financial adviser to the ANZ Banking Group on the sale of ANZ Trustees to Equity Trustees. It also acted as a financial adviser on the acquisition of the remaining 51 percent shareholding in the ANZ-ING wealth management and life insurance joint venture.

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  • AI, Gamification and Blockchain at DBS Hong Kong Accelerator

    AI, Gamification and Blockchain at DBS Hong Kong Accelerator

    Showcasing innovative fintech solutions that leverage artificial intelligence, blockchain technology, gamification and more, the founders of seven startups from Hong Kong and around the world met with hundreds of potential investors at DBS Accelerator Demo Day, the finale of the second DBS Accelerator programme in Hong Kong.

    Accelerators play a vital role in the Asian startup ecosystem and in supporting innovation. Providing vast resources, mentor support and dedicated work and office space, DBS Accelerator aims to create opportunities for innovators from across Asia and globally.

    Financial Innovation Evolving Rapidly

    The seven startups in this year’s programme are Flowcast, FOMO Pay, Hampen Technology, Mindlayer.io, NetGuardians, Playbasis and XinGuo Technology. They were selected from more than 150 applicants from around the world, including Hong Kong, Singapore, China, Thailand and the U.S.

    «We believe FinTech has the ability to go beyond mere disruption and make a tangible difference to the experiences customers have in using financial products and services,» said Lawrence Morgan, CEO of Nest.

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  • ANZ suffers $265m hit over Asia exit

    ANZ suffers $265m hit over Asia exit

    ANZ has taken a major step toward exiting Asian retail banking and wealth management with an agreement to sell businesses in five countries to Singapore’s DBS bank.

    Australia’s fourth-largest lender on Monday said DBS will pay book value plus $110 million for assets in Singapore, Hong Kong, China, Taiwan and Indonesia.

    Chief executive Shayne Elliott, who is undoing much of ANZ’s expansion into Asia under predecessor Mike Smith, said the sale represented the bulk of the bank’s regional retail and wealth management businesses – with remaining assets in Vietnam, Laos, Cambodia and the Philippines under review.

    Mr Elliott said ANZ had not committed to further sales and would not be drawn on a timeline for a possible broader exit.

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  • DBS to acquire ANZ’s Asian wealth assets

    DBS to acquire ANZ’s Asian wealth assets

    DBS Group said it plans to buy Australia and New Zealand Banking Group’s (ANZ) wealth and retail businesses in five Asian markets – part of a big private banking push for the Singapore lender and the first significant retreat from Asia for ANZ.

    The businesses in Singapore, Hong Kong, China, Taiwan and Indonesia, will be sold for around S$110 million, in a deal that underscores how smaller players are being squeezed out of private banking due to lack of scale.

    “Further investments do not make sense for us given our competitive position and the returns available to ANZ,” Chief Executive Shayne Elliott said in a statement.

    Mr Elliott also told an analysts call the bank would look to exit its retail and wealth assets in the Philippines, Vietnam, Cambodia and Laos separately.

    He added that for the bank to have remained competitive it would have had to invest further in developing its branch network and digital capacity.

    The deal will help DBS build up its leading position in the region, said Ms Tan Su Shan, DBS’ head of consumer banking and wealth management, noting that the Singapore lender had recently entered the top five bank rankings for the Asia-Pacific region.

    DBS and local rival Oversea-Chinese Banking Corp have been aggressively bidding for the Western private banking assets for sale in Asia.

    DBS, Singapore’s biggest lender, is also weighing a bid for ABN AMRO’s Asian private bank, sources have told Reuters.

    ANZ TO FOCUS ON INSTITUTIONAL BANKING IN ASIA

    The ANZ transaction is expected to be completed progressively from the second quarter of 2017, with full completion in all markets expected by early 2018.

    Most of its staff currently employed in the affected units will join DBS, ANZ said, adding that it will focus on its institutional banking business in Asia instead.

    ANZ, Australia’s third-largest bank by market value, also said it would take a loss of A$265 million on the sale, including write-downs, and added the sale was expected to increase its Tier 1 capital ratio by 15 to 20 basis points. The losses are set to be booked in the first half of the current financial year.

    They will come of top of A$360 million in one-off charges that will be booked in the year just ended. Those earnings are due to be released in full on Thursday.

    In 2009, ANZ acquired the Royal Bank of Scotland’s retail, wealth and commercial businesses in Taiwan, Singapore, Indonesia and Hong Kong as well as institutional businesses in Taiwan, the Philippines and Vietnam for US$550 million.

    The move was part of a “super-regional strategy” led by former ANZ Chief Executive Mike Smith, who left the bank last year.

    DBS Q3 PROFIT STABLE, BAD DEBT CHARGES UP

    The news comes as DBS posted a slight increase in third-quarter net profit, in line with expectations, although bad debt provisions rose sharply due to its exposure to the troubled oil and gas sector.

    Singapore banks are grappling with growing risks to earnings as credit woes deepen for the offshore services sector, which has been hit hard by an almost two-year rout in oil prices that lasted until early this year.

    DBS said net profit came in at S$1.071 billion in the third quarter that ended in September, versus a profit of S$1.066 billion a year earlier. That compares with an average forecast of S$1 billion from five analysts polled by Reuters.

    Bad debt charges rose to S$436 million in the third quarter from S$178 million a year ago.

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  • DBS debuts digital tokens in corporate m-payments

    DBS debuts digital tokens in corporate m-payments

    DBS Bank has launched a new mobile banking feature that eliminates physical tokens for corporate transactions.

    The feature added to DBS IDEAL Mobile uses digital tokens to make banking on the go simpler and more convenient for corporate treasurers and small business owners.

    Available to both Apple and Android users, the bank claims to be the first Asian bank to offer this integrated service on one mobile platform.

    Currently, corporate treasurers often have to carry several security tokens to conduct their business banking, with some having up to six physical tokens with them at any one time.

    Specifically for iPhone users, the digital token utilises the user’s fingerprint to ensure identity confirmation and conduct secure online transactions. Android users will continue to key in their PIN to carry out transactions.

    This new service is available to over 140,000 DBS IDEAL and DBS IDEAL Mobile customers across 10 markets. Over 3 million transactions a month are conducted on DBS IDEAL.

    “As a bank that is shaping the future of banking, we want to provide an easy, more convenient and secure solution to our corporate customers. The new digital token feature on DBS IDEAL Mobile is a great example of how we are leveraging technology to help create a more intuitive and seamless banking experience for them,” DBS Bank head of global transaction services John Laurens said.

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  • DBS to offer digibank service in Indonesia

    DBS to offer digibank service in Indonesia

    DBS Bank plans to launch a mobile-only banking service in Indonesia by the end of the year.

    DBS Group chief executive Piyush Gupta told the Sweden-Southeast Asia Business Summit on Wednesday that the bank is targeting Indonesia to capitalise on the young, tech-savvy consumers among its 260 million population.

    “Indonesia is an important market with its size and scale, and the economic reforms taking place in the country,” he said. “There is great potential for business as we see a pickup in the country’s economy under the leadership of President Joko Widodo.”

    DBS’s digibank offering, which includes an e-wallet and a savings account, will be available to customers in addition to its consumer and corporate banking services at its 34 branches in 13 Indonesian cities. DBS opened its first branch in Indonesia – an outlet in Jakarta – in 1989.

    DBS hopes to replicate the success it is seeing in India since it started its digibank service there in April – the first mobile-only banking facility in the sub-continent, said a DBS spokesman.

    The service has attracted more than 250,000 new clients in the first four months of its operation.

    A digibank account can be opened in India with just a 12-digit Aadhaar number, which provides a unique biometric identification for all resident Indian citizens.

    More than a billion Indians have been issued with Aadhaar cards by the government. With over 200 million smartphone users in the country, the market for digibank is huge.

    The service’s e-wallet can be used for making payments, including telephone and electricity bills. Customers can also use a Visa virtual debit card to shop at over 100,000 online merchants.

    “While we continue to invest in growing our existing network in India, we also believe that with the digital revolution, the future of banking will be very different,” said the spokesman.

    “Increasingly, many customers want to be able to do their banking digitally and on the go. A successful digital banking strategy will meet changing customer needs, while enabling us to accelerate our reach in large geographies without the need for a large brick-and-mortar footprint.”

    Indonesian clients will be able to use their biometric national identity card to open digibank accounts.

    DBS said it intends to launch digibank in other markets after its introduction in Indonesia.

  • DBS Indonesia to boost wealth management services

    DBS Indonesia to boost wealth management services

    Private lender Bank DBS Indonesia, a subsidiary of Singapore-based DBS Group Holdings, is seeking up to 38 percent growth in its consumer business revenue this year, primarily driven by the bank’s move to expand its wealth management services.

    DBS Indonesia’s consumer banking group director Wawan Salum said on Monday that wealth management had contributed 48 percent to the bank’s consumer banking revenue.

    “Indonesia, China and India are top priority markets for DBS,” he said in Jakarta.

    Wawan said the bank’s wealth management revenue was also boosted by the growing number of priority customers who had individual savings of more than Rp 500 million ( US$37,979 ).

    He further explained that DBS Indonesia was eyeing a 30 percent growth in its priority customers this year. To reach the target, he said, the bank would expand its digital product lines to respond to customer needs.

    Wawan said DBS Indonesia would also increase the relationship management skills of its officers so they could be more effective in their interactions with customers. “We will also use big data to understand the behaviors and needs of our customers,” he said.

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  • Five major banks lined up to support Apple Pay launch in Singapore

    Five major banks lined up to support Apple Pay launch in Singapore

    Five major banks, representing 80% of Visa and MasterCard credit and debit cards issued in Singapore, have signed up to Apple Pay, extending the use of the mobile wallet beyond a limited earlier release for AmEx cardholders.

    MasterCard says it is working with DBS, OCBC, POSB, Standard Chartered and UOB, to enable iPhone and Apple watch users to make purchases in stores equipped with contactless readers.Recent figures from MasterCard indicate that consumers in Singapore are supportive of the idea of adopting contactless payments. Singaporeans are among Asia’s top three adopters of digital wallets and interest has been climbing steadily with one in four likely to use a digital wallet compared to just one in 20 three years ago.

    Apple Pay’s launch comes just a month after Samsung announced plans to roll out its rival mobile wallet with the support of DBS/POSB, OCBC Bank and Standard Chartered. Previously, Apple Pay had only been available for American Express cardholders in Singapore.

  • Singapore’s DBS offers 7% rate on digital bank accounts

    Singapore’s DBS offers 7% rate on digital bank accounts

    Singapore’s DBS Bank aims to be a disruptor in India even as it awaits the RBI’s nod to upgrade its branch to a subsidiary which will have unrestricted access to the country. The bank is offering digital bank accounts with zero balance requirements, 7% interest rate on savings and unlimited access to ATMs. These accounts can be opened by anyone with a smartphone, an Aadhaar card and a PAN card.

    Speaking to TOI, Piyush Gupta, CEO, DBS, said, “We are trying to be a disruptor. There is no question for us that this channel allows us to expand into retail consumer business and provide a different kind of banking, which is a much bigger scale than the typical niche banking done in the past.” The bank has set a deposit target of Rs 50,000 crore in five years and Rs 10,000 crore of retail loans.

    The reason why DBS is going full steam in India even as other multinationals are being cautious on retail is that DBS is primarily an Asian bank. Also, the bank sees India as ideally positioned for this kind of disruption.

    “We are creating the Digibank in India as a global first because the digital infrastructure in India is better than anywhere else. The whole India infrastructure – the JAM (Jan-Dhan, Aadhaar and mobile) trinity – and the India stack is under-appreciated.” The India stack refers to four government initiatives – the biometric authentication, digital records, cashless transactions and digital consents where acceptance can be acknowledged without a ‘wet’ signature.

    A DBS Digibank account can be opened by downloading an app and providing a fingerprint authentication at any one of the 500 designated Cafe Coffee Day outlets across the country. The bank is in talks to have more centres for biometric authentication.

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  • DBS taps digital platform to grow retail banking operations

    DBS taps digital platform to grow retail banking operations

    DBS launched a “mobile-only bank” and said it aims to garner 5 million customers and a deposit base of Rs50,000 crore over the next five years

    On Tuesday, DBS launched a “mobile-only bank” and said it aims to garner 5 million customers and a deposit base of Rs.50,000 crore over the next five years. Named digibank, the DBS mobile application will allow individuals to access a wallet at first and then open a savings deposit account with the bank. The balance in the account will earn 7% interest per annum.

    “We are going to focus outside our affluent banking base and we hope to be a mass consumer banker through this product. We hope to get 5 million customers over the next 3-4 years through digibanking,” said Piyush Gupta, chief executive officer at the bank. Currently, DBS Bank has 35,000-45,000 customers in India, according to Surojit Shome, head of India operations for the bank.

    DBS Bank isn’t the only one to board the digital bandwagon. Large Indian banks such as State Bank of India, ICICI Bank Ltd, HDFC Bank Ltd and Bank of Baroda are building digital channels with an aim to garner new customers and serve existing ones better.

    The rush for digital dominance comes even as 11 payments banks are preparing to launch their operations. These banks will have the infrastructure and technology to provide digital banking from day one.

    Among the most popular digital channels is the use of the smartphone for transactions. Transactions on mobile phones in India have surged in recent months owing to large value transactions being concluded on smartphones by corporate clients besides an increase in retail transactions, Mint reported on 28 March. Data from the Reserve Bank of India (RBI) show that on a year-on-year basis, the amount transacted in December 2015 rose more than fourfold to Rs.49,029 crore from the Rs.11,323 crore transacted a year ago.

    India is estimated to have about 220 million smartphone users in 2015 and a February report by networking solutions firm Cisco forecast this would jump to 651 million by 2019.

    Gupta of DBS said the bank’s digital offering stands out because of an inbuilt dynamic security system that takes away the need for one-time authentications and a natural language interface that allows customers to use voice commands to transact.

    Mobile banking products of most banks require the customer to enter a one-time password to conclude any transaction.

    For the initial authentication of a new customer, DBS has tied up with Coffee Day Enterprises Ltd that runs the Cafe Coffee Day outlets. A customer will be required to carry an Aadhaar or a PAN card to a Cafe Coffee Day outlet and, using a biometric system, will be allowed to open an account.

    Meanwhile, DBS Bank will continue to expand its branch network to service corporate clients and small and medium enterprises, Gupta said. The bank has 12 branches in India and has applied to RBI to move to a wholly-owned subsidiary structure. “The application is pending and we have been told it may take 12-18 months to process. We have not received any negative feedback though,” Gupta said. The bank’s Indian assets form only 5% of its total book. Gupta said the bank is hoping for double digit growth in its India balance sheet.

    The bank will leverage its digital platform to build a retail loan book of Rs.10,000 crore over the next five years. “Right now, we are launching digibank mostly on the liabilities side. We will introduce investments and, later, loans, over the next few months,” said Gupta.

    “If you look at some of the global stories, the broad perspective is that a bank starts excelling in certain things when it begins to focus in some areas. Digital-first banks such as some in the US like Atom Bank, they channelize all their energies into one thing as opposed to existing Indian players who will continue to focus on traditional branch banking and in addition give digital services,” said Vivek Belgavi, partner and leader of financial services technology at PwC.

    Belgavi added that new companies would largely focus on untapped segment such as individuals who do not visit a branch as a target for their digital banking.

    “It is a classic disruptor strategy. It will go after segments which are under-served. There is a segment that does not visit branches and because they don’t visit branches they expect a superior experience; if this is not catered to, this is what the disruptors will focus on,” he said.

     

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