Tag: Deliveroo

  • Delivery Hero CEO Niklas Ostberg Announces Planned Departure amid Strategic Shift

    Delivery Hero CEO Niklas Ostberg Announces Planned Departure amid Strategic Shift

    Niklas Ostberg, the founder and CEO of Delivery Hero, has announced that he will be stepping down from his executive role after 15 years steering the global food delivery enterprise. The company has initiated a hunt for Ostberg’s successor, aiming to fill the position by March 31 of the coming year. The complete transition is expected to be finalized by the end of the year.

    Ostberg believes that this is the optimum time to initiate the transition as Delivery Hero is entering a new phase of strategic development and operational emphasis. “This is the appropriate moment to commence the process of transitioning the company into its future stage,” stated Ostberg. He also added that the long-term course was set during the Strategic Review, which was announced in December. The focus of this review was to deepen the market penetration, enhance the customer experience, and improve the consumer offering under the Everyday App strategy.

    Started in 2011, Delivery Hero has broadened its reach to more than 60 markets via brands like Foodpanda, Glovo, and Talabat. In a significant move, earlier this year, the Singapore-based multi-service platform, Grab, acquired Delivery Hero’s Foodpanda delivery business in Taiwan. The cash deal, which amounted to US$600 million, marked Grab’s first expansion beyond Southeast Asia.

    Questions & Answers

    Why is Niklas Ostberg stepping down from his role as CEO of Delivery Hero?
    Ostberg believes the timing is right as Delivery Hero is poised to enter a new phase of strategic development and operational focus. He wishes to allow the company to transition smoothly into its future stage under new leadership.

    What is Delivery Hero’s future strategy post-Ostberg’s departure?
    The company’s long-term strategy is to deepen its market penetration, enhance customer touchpoints and improve consumer offerings under the Everyday App strategy.

    How has Delivery Hero expanded its operations?
    Delivery Hero operates in more than 60 markets via brands like Foodpanda, Glovo, and Talabat. Additionally, its Foodpanda delivery business in Taiwan was recently acquired by Grab, marking the latter’s first expansion beyond Southeast Asia.

  • Deliveroo announces the appointment of Nick Price as General Manager for their Hong Kong operations

    Deliveroo announces the appointment of Nick Price as General Manager for their Hong Kong operations

    Deliveroo today announced the appointment of Nick Price as General Manager for Deliveroo’s operations in Hong Kong. In his role, Nick will oversee Deliveroo’s business in Hong Kong, with a focus on growing the business and further establishing Deliveroo in the Hong Kong market.

    Nick joined Deliveroo as Finance and Strategy Director in May 2021, since then, Nick has played a pivotal role in accelerating Deliveroo’s growth in Asia. After stepping into the role of Interim General Manager for Deliveroo Hong Kong in July 2023, Nick assumed responsibility for strategic planning, operations, marketing, commercial development, and staff development, as well as being tasked with building relationships with restaurants, riders and customers.

    Nick Price, General Manager, Deliveroo Hong Kong, said, “Deliveroo has established ourselves as a household name in Hong Kong by delivering Hong Kong people with what they need, helping our merchant partners to grow and enabling our rider partners to have more earning opportunities. I am excited about the journey ahead, and thrilled to work closely with the amazing team to realise our vision.”

    Eric French, Chief Operating Officer, Deliveroo, said, “Nick’s breadth of knowledge about the Hong Kong market and leadership skills have been instrumental to our development and success in Hong Kong. We celebrated our 8th anniversary in Hong Kong in November, and we saw record breaking orders with our anniversary campaigns. 2024 is sure to be an exciting year for Deliveroo Hong Kong with Nick at the helm.”

  • Deliveroo Launches New Advertising Platform

    Deliveroo Launches New Advertising Platform

    Deliveroo today announced the launch of its new advertising platform, Deliveroo Media and Ecommerce, in Hong Kong. From now, brands will be able to advertise to Deliveroo customers with relevant offers across its app, on Deliveroo’s website and as part of social media, email and push notification campaigns.

    For the first time, advertising is planned for Deliveroo’s order tracker page, with new formats to launch over the coming months, alongside sponsored search listings.

    Currently Deliveroo partners are able to make use of Deliveroo’s advertising services, with sponsored positioning for restaurant or grocery partners for example. The new advertising platform means consumer FMCG brands will be able to advertise to millions of highly engaged Deliveroo customers.

    Deliveroo’s network of delivery-only ‘Editions’ kitchens and rapid grocery delivery ‘HOP’ stores are also part of Deliveroo’s new advertising proposition, enabling brands to get relevant content or samples into consumers’ hands as their meals and groceries are delivered to their door. 

    Nick Price, Interim General Manager of Deliveroo Hong Kong, said “Deliveroo has over seven million monthly active consumers globally, so we have an engaged and valuable audience for brands to connect with. Our new advertising platform will enable restaurant and grocery partners to tell their story emotionally and effectively whilst ensuring Deliveroo customers continue to receive a food-first experience. Done in the right way, both of our advertising activities can improve the customer experience by helping consumers to discover content they want in an engaging way, as well as helping merchants to drive incremental demand.”

    Advertising on Deliveroo will include partnerships with restaurant partners as well as FMCG companies. This will be done in a way that is mindful of the consumer experience, which is Deliveroo’s priority. Consumers will continue to receive a food-first experience in-app and Deliveroo intends to provide more space to enable restaurant and grocery partners to tell their story emotionally and effectively to Deliveroo consumers via the platform. The advertising solutions will sit within this context.

    With a food delivery marketplace in 10 markets, and with over 162,000 restaurants and 20,000 grocers on the platform, Deliveroo Media and Ecommerce is well positioned to connect brands with over seven million monthly active consumers.

    Deliveroo Media and Ecommerce was launched in the UK last Summer and has made an encouraging start, with advertising revenue reaching an annualised run-rate of £55 million or 0.8% of GTV in Q2 2023, reflecting that this is an effective way for merchants to drive incremental demand. Some of the popular brands that successfully utilised the advertising platform in the UK include Coca-Cola, Unilever, Reckitt and PepsiCo.

    Deliveroo is working with Criteo, the Commerce Media company, who will supply the advertising technology and media sales services.

  • Food delivery platforms see gross merchandise value rise 37.5%

    Food delivery platforms see gross merchandise value rise 37.5%

    The total gross merchandise value (GMV) of food delivery platforms in Vietnam hit $1.1 billion in 2022, up from $800 million in 2021, said Singapore-based venture outfit Momentum Works.

    Of the total GMV, Grab accounted for the biggest share with 45%, followed by ShopeeFood 41%, Baemin 12% and Gojek 2%, the firm said in its latest report “Food delivery platforms in Southeast Asia,” which was issued in January.

    Last year total GMV in Southeast Asia grew at a modest 5% to $16.3 billion, mainly driven by the relatively smaller markets of Malaysia, the Philippines and Vietnam, while larger markets – Indonesia, Thailand and Singapore – recorded declines, Momentum Works stated.

    The three largest markets all recorded a GMV decline in 2022, due to various factors. For example, thepost Covid reopening of the ecoomy reopening in Singapore shifted food services demand offline, while in Thailand the withdrawal of government subsidies after October 2022 as well the floods in the second half of the year played significant roles.

    Malaysia, the Philippines and Vietnam, the three smaller markets, have recorded significant growth, as players including Grab and ShopeeFood expanded their market penetration, according to the firm.

    Grab has taken market share leadership in Malaysia and Vietnam from Foodpanda and ShopeeFood respectively, and now contributes 54% of the region’s total platform GMV.

    ShopeeFood has reduced market-share-grabbing incentives, while Foodpanda/DeliveryHero is rumored to be in the process of exiting a few markets in the region, according to Momentum Works.

  • Airasia halts food delivery service in Singapore

    Airasia halts food delivery service in Singapore

    Airasia’s food delivery ambitions seem to have halted in Singapore. The brand’s web-based platform informed users that addresses within Singapore were outside its coverage area. This was the case for 12 consecutive days from 20 December 2022 to 31 December 2022.

    Airasia’s food app was launched in Singapore in February 2021. As part of the launch in the Singapore market, airasia food was on the hunt for F&B operators to sign up as merchants, offering a special sign-on rate as low as 8% for the month of March.

    Compared to other food delivery platforms, such as FoodPanda, Deliveroo and GrabFood, airasia’s food delivery service initially charged eateries a lower commission rate of 15% without any hidden fees or charges to the F&B operators. This allows for eateries to keep their profits favorable.

    When the app initially launched in Singapore, an airasia spokesperson said, “Our strength in technology and logistics infrastructure, plus deep insights to our customers’ preferences will allow us to remain the preferred choice for Singapore customers. We are not distracted by competitive forces and will continue to stay focused on bettering our delivery speed to under 30 minutes, product and service offerings.”

    The food delivery service was part of airasia foray into digital services and superapp ambitions. In November 2022, airasia’s parent company, Capital A enhanced the brand’s Super App by introducing airasia chat, games and the newly launched airasia gifts – allowing the community of airasia members to connect, play and share.

  • Deliveroo Australia collapses, enters administration

    Deliveroo Australia collapses, enters administration

    Delivery service provider Deliveroo has ceased trading in Australia, entering voluntary administration after about seven years of operation in the country.

    The British-headquartered multinational announced the closure to customers and online on Wednesday evening and said the decision was effective immediately, with the app disconnected.

    The company said Deliveroo’s “disciplined approach drove the decision to capital allocation”. Having failed to reach a sustainable and profitable scale in Australia without considerable financial investment, it closed the business.

    “The expected return on such investment is not commensurate with Deliveroo’s risk/reward thresholds,” the company said.

    Deliveroo started its business in Australia in 2015 and was the country’s longest-standing online food delivery platform. During the past few years, the market has experienced fierce competition from global major players, including DoorDash, Menulog and Uber Eats.

    During the first half of this year, the Australian unit only accounted for 3 per cent of Deliveroo’s global gross transaction value and negatively impacted the company’s adjusted EBITDA margin by approximately 30 basis points.

    “This was a difficult decision and not one we have taken lightly,” said Eric French, COO of Deliveroo. “Our focus is now on making sure our employees, riders and partners are supported throughout this process.”

    Michael Korda, Andrew Knight and Craig Shepard of KordaMentha have been appointed as voluntary administrators of Deliveroo Australia.

    Deliveroo said it will set out the appropriate compensation packages it intends to provide for its creditors. This includes guaranteed enhanced severance payments for employees as well as compensation for riders and certain restaurant partners.

  • Deliveroo Partners with “A Plastic Ocean Foundation” to Tackle Environmental Pollution in Hong Kong

    Deliveroo Partners with “A Plastic Ocean Foundation” to Tackle Environmental Pollution in Hong Kong

    Deliveroo today announces its partnership with A Plastic Ocean Foundation (APOF), a local charitable organisation dedicated to stopping plastic pollution and initiating ocean recovery from human impacts, to safeguard and preserve Hong Kong’s precious wetland region, Ha Pak Lai, from plastic pollution and soil erosion through beach clean-ups and planting local bamboo trees. The company has committed to a series of clean-up operations in the wetland from this month through the end of 2023 as part of APOF’s #OneTonneLess programme.

    Rallying the Deliveroo Community for Coastal Cleanups

    As one of Hong Kong’s richest biodiverse areas, Ha Pak Lai is home to many rare species. The commitment from Deliveroo will see over 250 of the company’s staff, riders, and their families participating in beach clean-ups at Ha Pak Lai to protect the beachfront from plastic waste. As a result, at least one tonne of ocean garbage is projected to be collected by the end of 2023. The initiative also strives to raise public awareness of environmental preservation while teaching the next generation about the necessity of sustainability.

    Protecting Hong Kong’s Endangered Species from Habitat Destruction

    As Ha Pak Lai is one of the most important habitats for horseshoe crabs, an endangered species under the IUCN Red List of Endangered Species in Hong Kong, it is crucial to prevent habitat destruction. In recent years, onshore human activities have created water pollution and soil contamination, accounting for up to 70% of the loss of young horseshoe crabs. In addition, abandoned farm activities cause severe soil erosion, which washes contaminated soil into streams and the sea. Deliveroo intends to help to restore the ecosystem at Ha Pak Lai by planting new bamboo plants and using the plant’s characteristics. With fresh bamboo grown under this initiative, over 2,500kg of CO2 will be absorbed by the bamboo stems. Additionally, the initiative will see that elemental pollutants are eliminated by phytoremediation, and prevent habitat loss as the new bamboo plants will establish a natural barrier to prevent land-based plastic garbage from being washed into the sea by rainwater and wind.

    Andrew Hui, General Manager of Deliveroo Hong Kong, said, “Deliveroo is committed to being a part of the communities by taking steps to drive sustainability. With this collaboration initiative, we hope to stimulate and accelerate new eco-friendly behaviours that will contribute to long-term, sustainable change across generations. We believe that the solution to climate change is a communal effort, and so we’re excited to collaborate with APOF to take another step toward environmental preservation by contributing to ocean conservation, repairing the local ecology, and developing sustainable economies that benefit everyone. In addition, we’re excited to work with like-minded riders and their families to promote environmental conservation, resulting in a cleaner, more sustainable environment for everybody.”

    Willy Kwong, Director of A Plastic Ocean Foundation, said, “We’re delighted to have Deliveroo come on board and join us for this important initiative. Hong Kong lies on the eastern edge of the Pearl River Estuary surrounded by the South China Sea, the healthiness of the sea has a direct impact on everyone’s living quality. We are obligated to do everything we can to protect and preserve it for the wildlife that calls it home, and of course, for the people of the city too. Together we aim to collect over one tonne of pollutants, and I am confident that with more companies like Deliveroo by our side, we can achieve our goal in creating a necessary momentum in advancing towards a healthier, more beautiful and sustainable ocean.”

    Mr Tsui, a Deliveroo Rider who attended the session with his wife and son, said,“I’m grateful to be a part of this important endeavour alongside my family. Giving back to the environment that makes Hong Kong such a wonderful place to live is always a satisfying feeling for me, because I firmly believe that we can all make a difference, no matter how small our efforts appear to be. Today, all three of us learned a lot, and thanks to Deliveroo and A Plastic Ocean Foundation, our family understands the importance of environmental protection. I look forward to taking part in future sustainability-driven Deliveroo programmes with my family and giving back to our city’s beaches and trails, and after today, I wouldn’t hesitate to recommend these initiatives to my   rider peers as well!”

    The partnership with APOF comes as Deliveroo pledged in 2020 to make imperative sustainable development goals. In early March, Deliveroo announced a major sustainability partnership programme with zero-waste packaging company, Sustainabl., which enables Deliveroo’s restaurant partners to adopt sustainable food containers at an affordable price under Deliveroo’s HK$2 million restaurant subsidy scheme. This programme aims to incentivise restaurant partners to go green in their delivery operations. The latest CSR effort with APOF, is among the many unique initiatives created by Deliveroo to support the community. Last year, two impactful initiatives were run to create compostable, eco-friendly food wrap packing for World Food Day with Cali-Mex, offering collection sites for Hong Kongers to drop off their mooncake boxes to be recycled – which saw over 500kg of packaging donated. The company has also launched cutlery opt-out globally since 2018.

  • Deliveroo set to deliver MasterChef treats in TV tie-in

    Deliveroo set to deliver MasterChef treats in TV tie-in

    Food delivery company, Deliveroo, in partnership with MasterChef Australia, delivers an Australian first integration campaign via Mediabrands Content Studio.

    Deliveroo will deliver 21,504 mini bacon me go nuts choc-tops – inspired by last night’s episode of MasterChef Australia – for customers to enjoy from the comfort of their couch.

    Mediabrands Content Studio handled the partnership, choc-tops production, packaging and distribution to 128 Deliveroo restaurant partners nationally.

    Olivia Warren, managing director of Mediabrands Content Studio said: “Every year clients want bigger and better integrations when sponsoring TV properties.

    “The ask to do something no other brand has done and create an amazing customer experience for Deliveroo’s 3rd year sponsoring MasterChef was just the sort of problem we love to tackle.

    “It’s always amazing when clients are not afraid of brave ideas – this has been months in the planning and it’s extremely exciting to see this partnership truly come to life and connect with the viewer like never before.”

    Laura Wilson, head of marketing at Deliveroo, said: “MasterChef’s bacon me go nuts choc-top creation is adding a delicious twist to this much-loved treat.

    “So we are very excited to partner with them and enable our customers to enjoy this exclusive experience, Deliveroo’d straight to their couch.”

    Tamar Hovagimian, head of effect at Paramount ANZ, said: “We’re excited that viewers can, for the first time ever, experience a dish inspired by what they have seen in the show immediately after the winner has been announced!

    “All without having to leave the comfort of their living room – it’s the magic of television come to life and Deliveroo and MBCS have made that possible.”

    To get your hands on the limited edition bacon me go nuts choc-tops, you’ll just need to search MasterChef on Deliveroo platforms and spend over $20 with participating restaurants from Thursday 9 June while stocks last.

  • Deliveroo invests HK$2m to fund sustainable plastic-free packaging

    Deliveroo invests HK$2m to fund sustainable plastic-free packaging

    Deliveroo HK is taking steps to reduce food packaging waste generated by its restaurant partners. The delivery giant is investing HK$2 million to incentivize a scheme that will encourage restaurants to use plastic-free packaging for their delivery orders. It comes as the government considers a move to ban single-use plastic tableware.

    Investment from Deliveroo HK will allow restaurants to buy suitable food containers at a discounted rate, from zero waste company Sustainable. Independent restaurants and small F&B providers will be offered a 50 percent reduction in packing prices. Large chains will receive a 30 percent discount. Both will be applicable for the first six months of the initiative.

    Deliveroo HK claims to have made sustainability a priority. Its collaboration with Sustainabl. will allow it to promote plastic-free, home-compostable, or recyclable packaging options to restaurant partners. Platform users will be able to search specifically for restaurants that offer eco-packaging solutions, in the future, making early adoption a potentially business-critical decision.

    “With sustainability being one of our priorities here at Deliveroo, we knew it was time to take the crucial step of launching a sustainable packaging scheme that would be of value to our partners in Hong Kong and make an impact to the environment and we’re thrilled to partner alongside Sustainable. to do so,” Andrew Hui, general manager of Deliveroo HK said in a statement.

    “We hope that our eco-minded steps can benefit our restaurant partners as they help create a greener future with us, and by extension, offer the same to their customers. With that said, we understand that integrating sustainable practices will come with new operational costs for our restaurant partners, especially since they are just suffering from the impact of the pandemic. That’s why we are here to provide solutions and financial support, as we leverage our community fund.”

    The HK$2 million subsidy scheme will support locations that want to make a switch to sustainable materials and, potentially, greener delivery methods. It will be the first Hong Kong initiative to be supported by the Deliveroo Global Community Fund. Subsidised packaging solutions will include around 20 products, supplied by Sustainabl., to account for the different needs of various restaurants.

    Sustainabl. is engaged in providing low-carbon, zero-waste packaging supplies that make a F&B circular economy possible. Everything supplied to Deliveroo restaurant partners will either be home compostable or recyclable, with bio-coatings for water resistance. The company uses renewable materials to create its ranges including sugarcane and wheat processing waste, bamboo and recycled paper.

    “At Sustainabl., our vision is to enable businesses and families to access ‘truly’ sustainable packaging products that do not damage the environment,” Richard Oliver, CEO of Sustainabl. said in a statement. “We have created cost-effective, functional solutions to enable F&B vendors and other businesses to stop using single-use plastics and reduce unnecessary waste and their carbon footprint. We are thrilled to partner with Deliveroo on this meaningful initiative and look forward to supplying our zero-waste packaging solutions to Deliveroo restaurant partners. With the new scheme in place, we expect to see a greener and more sustainable F&B industry in Hong Kong in 2022 and beyond.”

    Deliveroo has already witnessed the success of a similar scheme, in France. Launched in 2021, the partnership between the delivery leader and barePack saw 60 restaurants trial reusable packaging supplies, in a bid to garner a circular model. Launched in Paris,  the scheme is expected to roll out to other parts of France and possibly London.

    Tackling the grocery side of things, Dutch startup Pieter Pot bagged €9 million in December last year for its reusable container-powered home delivery service. The company aims to make zero waste shopping as competitive and convenient as regular grocery buying. New investmemt has been raised to expand into wider Europe, including the U.K.

  • Deliveroo Partners with The Jade Club to Deliver 600 Covid-19 Care Packages to Hong Kong’s Elderly

    Deliveroo Partners with The Jade Club to Deliver 600 Covid-19 Care Packages to Hong Kong’s Elderly

    Deliveroo today announced its partnership with The Jade Club, a social enterprise serving Hong Kong’s elderly population since 2012, in a unique campaign to help provide the elderly in Hong Kong with Covid-19 care packages. Over 70 volunteer riders and employees have been an integral part of the efficient and timely delivery of over 600 care packages in the city. The initiative is part of Deliveroo’s global community-focused campaign, Full Life, which aims to utilize its unique network of riders, restaurants, and grocers to support communities in cities where Deliveroo operates.

    As the fifth Covid-19 wave is hitting the city, The Jade Club has worked closely with 25 non-profit organizations and community partners such as Windshield Charitable Foundation SSP Social Services and The Mong Kok Kai Fong Association Chan Hing Social Services Centre, to put together with care packages, each containing masks, at-home Covid-19 tests, rice, and cleaning sprays, to support Hong Kong’s vulnerable and elderly population living in Yau Tsim Mong and Sham Shui Po. More than 600 packs were delivered by Deliveroo riders and employees. The deliveries took place on the weekend of 26-28 February, with over 70 of Deliveroo volunteer riders and employees to aid with the logistics of getting the packages to the doors of the beneficiaries by carrying out contactless deliveries as a way to give back to the community.

    ”Supporting our local neighborhoods and communities remains our foremost priority, and we have worked with various organizations throughout the pandemic to ensure that people in need receive the help they require. This year, with the epidemic raging in Hong Kong, many more people have been adversely impacted, particularly the city’s most vulnerable and elderly residents.  By teaming up with The Jade Club, we hope to create a lasting impact by employing Deliveroo’s expertise and resources to deliver support to those that most need it,”  said Andrew Hui, General Manager, Deliveroo Hong Kong. “Our riders, in a recent survey, have expressed an interest in being involved in volunteer work as a means to give back to the community. We have received a tremendous response from them within a very short time, offering to extend a helping hand on this initiative, and we are extremely grateful and proud of their generosity. They are heroes not just for feeding everyone who wishes to stay at home during this pandemic, but also for supporting those in need.”

    Thanking Deliveroo for partnering with the care package initiative, Patrick Cheung, Founder and Chairman of The Jade Club said, “The extent of our efforts to provide care packages to the elderly in the city is determined in large part by our ability to distribute them effectively. Having Deliveroo as our partner enables us to rely on their expertise in ensuring safe and timely deliveries, and this has helped boost the impact of this initiative. We cannot thank their volunteer riders enough for the commitment they have to this cause.”

    Mr. Cheng, a Deliveroo walker, was quick to volunteer for the care package delivery. He said, “I am touched at the thought of serving the people of my city in meaningful ways and putting a smile on the faces of the elderly. It is important to me that I work with a company that cares, and Deliveroo has not only been providing essential services to consumers at this critical time but also going out of its way to create opportunities for us to give back to the community.”

    A group of elderly residents of Tsim Sha Tsui were overjoyed when they were told that care packages would be coming their way soon, with one of them, Mr. Liu, saying: “This is a really fantastic gesture. With everything that is going on in Hong Kong right now, we are grateful that people are thinking about us and extending their support at a time when we need it the most.”

    Deliveroo has been committed to supporting the local community through a variety of partnerships over the years. Some of these include Deliveroo’s Food Drive and fundraising campaign for its customers to support Feeding Hong Kong via the delivery app’s donation feature. In addition, as part of the company’s commitment to promoting positive values, CSR campaigns with a focus on animal protection and adoption, as well as a blood donation drive, were also organised, which saw an overwhelming participation from Deliveroo riders and employees.

  • Deliveroo’s “Share of Stomach” Survey Reveals Pandemic Impact

    Deliveroo’s “Share of Stomach” Survey Reveals Pandemic Impact

    Deliveroo, Hong Kong’s leading food delivery company, today announced its first-ever Share of Stomach report for Hong Kong, following its initial launch last year in the UK. The poll examines the city’s growing interest in food delivery that has persisted throughout the pandemic, with the goal of providing Deliveroo restaurant partners with consumer data to help them make strategic and informed business decisions. After two years in lockdown, the Share of Stomach report found that mental and physical health (both at 70%) are at the top of the list of concerns for Hong Kongers, leading to increasing appetite for food delivery among consumers.

    With the city grappling with social distancing measures and dine-in restrictions for the larger part of two years, 71% of respondents agree that the food they eat plays an important role in their mental health, followed by 65% who say they wish to take control of their nutrition levels, reflecting that the pandemic has seemed to play a role in influencing more people to adapt to eting at home.

    Deliveroo has seen a surge in ordering frequency in the city, as more than half of Hong Kongers (55%) said that they have ordered more or a lot more food delivery and takeaway over the past year. With no signs of delivery slowing down, pickup and delivery options are becoming essential to restaurants’ business and operation planning, which presents more opportunities for restaurants to beef up their delivery options and help consumers set the table at home. With new habits and routines forming, 60% of Hong Kongers now see food delivery as a necessity, claiming that their primary reason for food delivery is staying indoors. However, consumers also stated that specific cravings for certain foods (53%) – prompt them to also opt for delivery rather than cooking at home or dining out. In other words, to restaurants, making food available to customers at their moments of “craving” is key to their business growth.

    When it comes to ordering food online, Hong Kongers put their tastebuds before all else, with 38% marking flavour and taste as the most important factor when choosing their delivery. Other key considerations when opting for takeaway included caring about specific dietary requirements being met (30%) and knowing that the food had been prepared with expertise (26%). However, social media buzz was among the lowest motivators, with just 20% of respondents citing that it was important to them. Among those who cared the most about the expertise from chefs were professionals and working adults, with more than a third (34%) marking it as the number one driving force for ordering delivery. With many hungry Hong Kongers placing a high value on food quality and expertise, restaurants should place greater emphasis on quality ingredients and recipes to remain competitive in the city’s market and win over not only the tastebuds but the hearts of their customers.

    Other emerging dietary preferences in Hong Kong included:

    • Physical health (34%) was the obvious and most important decision factor in selecting a vegan diet, with 37% of those surveyed describing themselves as veggie, vegan, or flexitarian or pescatarian.
    • Families in Hong Kong (60%) were the largest group adopting vegan diet in the previous one to two years, with many of the younger child-free respondents indicating that they had ‘always’ been vegan.
    • Nearly half of individual respondents (49%) reported having dietary restrictions.

    With more customers paying additional attention to their diets, restaurants across Hong Kong would be wise to revamp their menus on a regular basis and ensure that patrons have a wide variety of options that cater to the emerging dietary needs.

    Among the three markets surveyed which include the UK, France and Hong Kong, Hong Kong was home to the keenest amateur cooks, with over half (51%) of the city’s respondents agreeing or strongly agreeing that they considered cooking to be a hobby of theirs. Given that the pandemic had created more room in their schedules, 52% of Hong Kongers cited that they have more free time. Compared to just last year, over 43% of respondents also noted that they are more likely to cook for themselves, suggesting the potential growth for the local on-demand grocery market.

    Andrew Hui, General Manager, Deliveroo Hong Kong, said: “Food delivery has undoubtedly increased as a result of the epidemic, social distancing measures not only have impacted the F&B industry but also have influenced Hong Kongers to choose to dine in at home, as they prioritise their health and wellbeing. As the city’s leading provider of online food delivery services, we are committed to helping our restaurant partners to understand the latest behaviours coming from consumers. With these insights, we can help maximise business opportunities for restaurants amidst the pandemic and provide consumers with more food choices to be delivered at their door with ease.”

  • Delivery Hero to sell Foodpanda Foodpanda Japan

    Delivery Hero to sell Foodpanda Foodpanda Japan

    German food delivery group Delivery Hero said on Wednesday it would scale down its Foodpanda operations in Germany and sell the subsidiary’s Japan unit, citing increased competition and labor shortages.

    Delivery Hero said Foodpanda would exit Cologne, Duesseldorf, Frankfurt, Hamburg, Munich, and Stuttgart, though it had only introduced the brand in Cologne, Duesseldorf, and Stuttgart a month earlier as part of a broader expansion program in Germany.

    “Facing a very different reality now than we did entering these markets, it is with a heavy heart that we need to pursue other growth opportunities with larger potential,” Chief Executive Niklas Oestberg said in a statement.

    The meal delivery market, with players including Uber Eats, Just Eat Takeaway, and Deliveroo, is expected to consolidate as the pandemic-related boom starts to wear off and companies look to adjust operations.

    At the same time, the European Commission announced draft rules in early December to give employee benefits to riders and drivers for online delivery firms, a move some companies argue will lead to job losses.

    Delivery Hero, whose operations span more than 50 countries, only started in June with the soft launch of its Foodpanda brand in Berlin and then rolled it out to other cities in August.

    That return home brought an abrupt end to a truce struck in late 2018, when Oestberg sold Delivery Hero’s German operations to Takeaway.com – its Dutch competitor is now known as Just Eat Takeaway (JET) – for $1.1 billion.

    The group also said on Wednesday it would exit the market in Japan, which it entered in September 2020, in the first quarter of 2022 to focus on growth in other markets and niches, especially in the area of quick commerce.

  • Uber Eats leaving Hong Kong at the end of 2021

    Uber Eats leaving Hong Kong at the end of 2021

    Food delivery giant Uber Eats revealed on Tuesday it would wind down its Hong Kong operations by year’s end after seeing slower-than-expected growth.

    “Uber Eats has unfortunately not grown as expected in Hong Kong,” the company said in response to a Post inquiry. “This decision has been made independent of the global pandemic, and is in line with our broader strategy on Uber Eats.”

    One of the city’s three main food delivery platforms – along with Deliveroo and Foodpanda – Uber Eats launched in Hong Kong in October 2016 and has seen a sharp rise in orders throughout the coronavirus pandemic over the past two years.

    “After five years of partnering with restaurants and delivery people in Hong Kong, we have made the difficult decision to discontinue Uber Eats in Hong Kong on December 31, 2021,” the company said earlier in the day.

    Uber Eats said its priority was now to support its employees, restaurant partners, delivery people, and customers as it moved towards shutting down, but added it was “more committed than ever” to growing its ride-hailing services in the city.

    “We will keep investing and serve more riders and drivers in coming years by bringing the very best technology to Hong Kong,” the company, which operates in a legal grey area in the city, said.

    The spokesman said the company would continue providing support to customers and partners until the end of January.

    Uber Eats employs 5,000 delivery workers, some of whom signed up after losing their jobs amid the pandemic, and its service covers 16 of the city’s 18 districts.

    In July, Uber Eats launched a campaign in support of the small and medium-sized restaurants that use its platform, snagging celebrity endorsements from singers Alfred Hui and Joyce Cheng.

    In recent months, with almost no local transmission of the coronavirus, Hong Kong’s restaurant industry, along with other businesses such as hotels, have seen signs of recovery, and bookings are healthy for the year-end holiday season.

    Although social-distancing restrictions limiting the number of people permitted at venues such as bars and restaurants remain in place, about a third of the city’s 16,000 restaurants can now seat up to six per table, as long as diners have received at least one dose of a vaccine and use the government’s “Leave Home Safe” risk-exposure app.

    The latest data from SevenRooms, a booking platform used at more than 350 of Hong Kong’s high-end restaurants, showed people were dining out and spending more this year when compared with two years ago, before the pandemic hit.

    Earlier this month, Foodpanda couriers, upset with a cut to their delivery fees and other issues, went on strike for two days.

    The strike ended after the company agreed to make changes to its mobile app and fee calculation system as well as look into other demands

  • Deliveroo Singapore offers hawker food delivery partnering with WhyQ

    Deliveroo Singapore offers hawker food delivery partnering with WhyQ

    Deliveroo Singapore is set to onboard more than 50 hawker centres under Mix & Match concept next year in partnership with Singapore’s largest hawker food-delivery service, WhyQ.

    Under the partnership, the companies bring hawkers together under Mix & Match menus, allowing customers to select dishes from multiple hawker stalls in one single order for a single delivery fee.

    “Deliveroo understands the challenges that hawkers face while trying to pivot to online delivery during the pandemic,” said Sarah Tan, GM of Deliveroo Singapore. “We hope this partnership will help to address some of these challenges.

    “This initiative affirms our commitment to keeping Singapore’s hawker culture alive.”

    The two companies will pilot 15 hawker centres from December 13, before rolling out to more than 50 by the end of next year.

    “Our partnership with Deliveroo will not only enable hawkers to expand their income streams but also broaden their customer base more effectively so that they can continue to delight our palettes with Singapore’s favourite hawker dishes,” said Varun Saraf, CEO at WhyQ.

    Deliveroo’s hawker-focused initiatives also include a recent partnership with Food From the Heart for its Project Belanja! program, where Deliveroo customers can support local hawkers during Singapore’s Phase Two last August by feeding themselves and the less fortunate.

  • Deliveroo to expand Editions shared-kitchen network in Hong Kong

    Deliveroo to expand Editions shared-kitchen network in Hong Kong

    While the current COVID-19 pandemic is causing Hong Kong’s brick and mortar F&B industry to suffer, online food delivery platforms are enjoying success as self-isolating diners order from the safety of their homes. To reach out to more customers, Deliveroo Hong Kong has opened its third Editions site, a hub housing a number of delivery-only kitchens.

    Located in Quarry Bay, the new site, spanning 2,877 square feet, aims to serve customers from North Point, Braemar Hill, Quarry Bay, Tai Koo, and Shau Kei Wan. With six kitchen spaces, this latest addition is Deliveroo Hong Kong’s largest Editions site.

    “Our newest Deliveroo Editions at Quarry Bay highlights Deliveroo’s ambition, confidence, and vigorous commitment to investing in Hong Kong’s F&B industry. We look forward to continuing our investment in the industry in 2020 with additional openings towards Q3 and Q4,” said Brian Lo, general manager of Deliveroo Hong Kong.

    Deliveroo’s existing sites already include a location in Wan Chai and the Deliveroo Food Market in Sai Ying Pun. With the new Quarry Bay site, Deliveroo Hong Kong now houses a total of 17 kitchens consisting of 42 brands. In order to provide a range of cuisine types, Deliveroo Hong Kong’s new location will be working with Pirata Group, Shanghai Lane, Beef & Liberty, Treehouse, Pololi, and Soupday.

    In addition, Deliveroo Hong Kong has also rolled out a new pick-up feature on its app, allowing customers to order food from restaurants that might not offer delivery services or products suitable for delivery. At the same time, the pick-up service eliminates delivery fees and the need to stand in queues.

    Lo commented, “As Hong Kong’s food delivery sector leader, we want to ensure that we reach communities, deliver convenience, and provide great service across every part of Hong Kong.”

    Looking forward, Deliveroo Hong Kong is seeking opportunities to expand its Editions sites to Kowloon and New Territories later this year.