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Tag: Deliveroo

  • Deliveroo Presents Hong Kong’s First Rider Restaurants Award

    Deliveroo Presents Hong Kong’s First Rider Restaurants Award

     Celebrating the collaboration between riders and restaurants, the backbone of Hong Kong’s food delivery industry, Deliveroo has launched the new Rider Restaurants Award. This is a first-of-its-kind initiative, promoting the spirit of hospitality and asking riders in every Hong Kong district to vote for their favourite restaurants to work with.

    The unique teamwork between riders and restaurants is fundamental to Deliveroo’s mission to bring a huge variety of delicious food direct to people’s doors. In the first ever Rider Restaurants Award, riders in Hong Kong have voted for their favourite restaurants based on criteria such as the courtesy and friendly attitude of staff, order preparation time, and being offered extra hospitality touches such as a glass of water or access to a phone charger.

    Brian Lo, General Manager of Deliveroo Hong Kong, said, “The Rider Restaurants Award are yet another fantastic way for Deliveroo to support the thriving growth of food delivery in Hong Kong. We’re thrilled to shine the spotlight on the symbiotic relationship between Deliveroo riders and restaurants, recognizing their joint efforts to bring fresh, tasty meals to people in Hong Kong, fast. With Deliveroo, restaurants get more customers, riders get well-paid and flexible work, and everyone can enjoy more access to great dining options.”

    A total of 975 votes were received, representing nearly half of the Deliveroo fleet. Key findings include:

    • Amongst winning restaurants, the average prep time from when an order is received to when it’s ready for delivery is 7.6 minutes
    • 20 out of the 23 winning restaurants offer an order prep time under 10 minutes
    • Cheung Hing Kee Shanghai Pan-fried Buns (Central), Marugame Seimen (Kowloon Bay) and Pak Don (Yau Tong) boast the fastest order prep times, at 4.6, 4.9 and 5.3 minutes, respectively
    • In terms of how long riders must wait once they arrive to a restaurant, on average, 83.8% of riders enjoy 5-minute-or-less waits across all winning restaurants
    • McDonald’s (Wan Chai) wins on snappy service, with more than 96% of riders saying their wait time is under 5 minutes
    • All winning restaurants offer a wait time of under 5 minutes to at least 60% of riders

    Drawing top scores from Deliveroo riders, the winning restaurants in Deliveroo’s first Rider Restaurants Awards received their trophies from Deliveroo this week. They are:

    Hong Kong Central:

    • La Rotisserie
    • McDonald’s
    • Eric Kayser

    Hong Kong Island East

    • The Night Market
    • Ki’s Roasted Goose Restaurant
    • McDonald’s

    Hong Kong Island South

    • Viet’s Choice
    • GCX
    • Tam’s Shop
    • Meen & Rice
    • Shanghai Lao Lao

    Hong Kong Island West

    • Cheung Hing Kee Shanghai Pan-fried Buns
    • BEP Vietnamese Kitchen

    Kowloon Central

    • Dumpling Pro
    • King of Sheng Jian

    Kowloon East

    • Marugame Seimen
    • PakDon Yau Tong
    • Viet’s Choice

    New Territories East

    • California Pizza Kitchen
    • KTS

    New Territories West

    • Crystal Jade Jiang Nan
    • FOODBOX

    Furthering the company’s commitment to support Hong Kong’s burgeoning food delivery industry and bring added value to partners and customers wherever possible, Deliveroo collected a number of learnings during the awards process. These have been collated into a list of insights on which restaurant hospitality practices make the biggest difference to riders. These practices can deliver a higher quality of service and a better experience for riders, restaurants and customers alike. Key points from the winning restaurants include:

    • Treating riders and walkers with the same level of warm, welcoming service as customers
    • Encouraging hospitality training for staff, e.g. courses conducted by the Hong Kong Quality Assurance Agency
    • Double checking orders for delivery to ensure they have been correctly prepared
    • Being ready to give prepared meals to riders as soon as they arrive

    Brian Lo added, “Leading the Riders’ Restaurants Awards has been an amazing opportunity to learn more about how restaurants in Hong Kong can deliver the best hospitality experience, whether interacting with guests in person or working with delivery riders to reach hungry customers at home. In Hong Kong’s highly competitive F&B market, cultivating the right service philosophy can help restaurants stand out from the crowd and win lasting loyalty from guests – whether they’re eating in or ordering takeaway from Deliveroo.”

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  • Deliveroo celebrates the Chinese New Year with elderly people

    Deliveroo celebrates the Chinese New Year with elderly people

    To give back to the Hong Kong community in celebration of the Lunar New Year, Deliveroo collaborated with St. James’ Settlement and restaurant partner LAO ER by Crystal Jade to host a special afternoon event yesterday for elderly people living alone. There are increasing numbers of stay-alone seniors in Hong Kong, who don’t always have the opportunity to enjoy multi-generational gatherings at the New Year.

    Around 50 elderly people joined yesterday’s event on Monday 11 February, which was held at the Central and Western District Elderly Community Centre in Sheung Wan.

    A hot, delicious, free Chinese meal from LAO ER by Crystal Jade was served for everyone to enjoy together. The meal was prepared at Deliveroo’s first Food Market in Sai Ying Pun and delivered hot and fresh to the Centre by two Deliveroo riders.

    Deliveroo is also making a donation of HK$2,000 to the Central and Western District Elderly Community Centre of St. James’ Settlement, to help fund the gifts of the day and make the elderly delighted.

    Brian Lo, General Manager of Deliveroo Hong Kong, said, “With more and more of Hong Kong’s elderly population living on their own, we are proud to support community initiatives bringing happiness and togetherness to stay-alone seniors. Yesterday’s event was a fantastic chance for the elderly to bond with others over a delicious meal, in celebration of the Lunar New Year. The delectable festive Chinese party foods served in the event like fried noodles, dumplings and garlic-tossed cucumber represents just a small selection of the wide range of cuisine available from Deliveroo. Moving forward, Deliveroo remains dedicated to finding even more new and creative ways to give back to all kinds of people in Hong Kong.”

    The event fell on the seventh day of the first Lunar Month, also known as “Renri”. This is an occasion traditionally celebrated in Chinese culture as the birthday of all humans. On this day, it’s customary for people to gather together, show gratitude and ask for blessings.

    Alison Yung, Senior Manager (Continuing Care) of St. James’ Settlement, added, “Serving Hong Kong for 70 years, St. James’ Settlement has observed the rising number of elderly-only households. Having a reunion lunch on Renri is a beloved Chinese New Year tradition, and we have been delighted to work hand-in-hand with Deliveroo to provide a joyful afternoon meal for everyone to celebrate together. In the future, we look forward to more opportunities for fruitful collaboration with community actors like Deliveroo.”

    An active promoter of social responsibility, Deliveroo is committed to progressive initiatives that benefit employees, customers and the Hong Kong community at large.

    In December, for example, Deliveroo offered 100 free meals to domestic workers staying in Hong Kong over the holidays, in recognition of their valuable role for families.

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  • Starbucks Hong Kong partners with Deliveroo to launch delivery services

    Starbucks Hong Kong partners with Deliveroo to launch delivery services

    Starbucks Hong Kong and Deliveroo Hong Kong, the online food delivery company, announced an exciting partnership to launch a pilot delivery service starting on 21st January 2019. The service will first roll out at 18 participating stores across Hong Kong Island, Kowloon, and the New Territories with plans to expand the program to more stores over time.

    To celebrate the launch of Starbucks delivery service, customers can enjoy free delivery from January 28 to February 3 – an exclusive offer for Hong Kong customers to try out this new offering.

    Also, new Deliveroo customers can enjoy HK$25 discount on each of their first four Starbucks orders on Deliveroo with the code “STARBUCKS100”.

    As the first retailer in Hong Kong to launch mobile ordering feature using its mobile payment technology, Starbucks has continued to embrace the relentless pursuit of digital innovations to meet the high expectations and demand for convenience in Hong Kong.

    The introduction of delivery services with Deliveroo will elevate Starbucks Fourth Place experience, the digital and mobile touchpoint that connects Starbucks with its customers. The delivery service is expected to reach over 30 stores in second quarter, offering convenience to more customers in Hong Kong.

    Deliveroo, the largest food delivery platform in Hong Kong, is growing and this year expects to work with 4,000 riders and 6,000 restaurants in Hong Kong. The company is intent on expanding its offer to consumers, in particular with partnerships such as this. Based on its exclusive data insights, Deliveroo knows that customers are increasingly searching for hot beverages and coffee on the platform. Searches surged by 185% in 2018 while orders for coffee and tea increased by a staggering 245%. Therefore, Deliveroo and Starbucks will go together brilliantly.

    As part of Deliveroo’s corporate offering, Deliveroo for Business, for companies across Hong Kong, Deliveroo will offer bulk Starbucks coffee deliveries to meet the rising in breakfast, lunch and teatime coffee orders in Hong Kong’s business districts. Given the rapid growth of Deliveroo for Business to date, Deliveroo believes this will be incredibly popular amongst Hong Kong workers. As part of this, 25 major businesses with more than 100 employees have already expressed interest in the new Starbucks-Deliveroo offer.

    The pilot delivery partnership allows customers to order and customize some of their favorite Starbucks beverage* and food items to their door step, including the option to modify size, number of espresso shots and dairy selections. We target to ensure every order meets the unparalleled experience and quality that customers are accustomed to in Starbucks stores.

    “We are continuously looking for ways to evolve and innovate our features that are relevant to our customers, thus we are happy to partner with Deliveroo who is as passionate as we are in food and beverage, to offer trusted delivery services and bring ease to our customers,” said Andrew Hui, General Manager, Starbucks Hong Kong & Macau. “The pilot delivery program is a seamless addition to our commitment to explore digital solutions, and the perfect complement to our in-store offerings, further extending the holistic Starbucks experience for customers to enjoy wherever they may be.”

    Brian Lo, General Manager of Deliveroo Hong Kong, said: “Deliveroo is constantly looking for new ways to ensure customers have access to amazing food and drink whenever and wherever they want it, and so we are delighted to work with Starbucks. This partnership will again show people that, on Deliveroo, every option and every occasion is catered for. Deliveroo is growing across Hong Kong and across the world, and with exciting new partners and new offers such as this, we are looking forward to expanding our reach even further. This collaboration will be available for our corporate customers on Deliveroo for Business, for workers who want that vital coffee.”

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  • Deliveroo is opening first restaurant in Hong Kong

    Deliveroo is opening first restaurant in Hong Kong

    A Deliveroo restaurant has opened in Hong Kong in a trial which, if successful, could see its own-branded eateries opened globally.

    Called Deliveroo Food Market, the outlet will serve as both a kitchen for delivering online orders, and a customer-facing storefront where diners can choose between 15 dining concepts.

    The 1500sqft kitchen which cost HK$7.5 million (US$960,000) to build, does not have seating for dine-in.

    “We find there is an opportunity to bring our online to offline model to our customers,” Brian Lo, Deliveroo GM said.

    With Hong Kong boasting some of the most expensive rental prices of any major international city, the pressure on restaurant operators to develop concepts which perform is very high.

    “This model works very well for them,” said Lo.

    The debut Deliveroo restaurant will open in Sai Ying Pun as an extension of the brand’s Editions program, where eateries share kitchen space to fulfil Deliveroo delivery orders.

    Five restaurant brands will share the Deliveroo restaurant space in Hong Kong, offering a combined 15 concepts: Chinese chain Crystal Jade, Pizza Express, Pololi Group, Beef & Liberty and Red Sauce Hospitality.

    Singapore-headquartered Crystal Jade is using the kitchen to launch Lao Er and Brother Kwok, two delivery-only virtual brands targeting younger consumers by offering a modern twist on traditional noodle and fried rice dishes.

    “This is a location we can have a closer touch with the residents nearby and understand their dining behaviour,” said Wincy Cheung, Crystal Jade’s assistant marketing & communications director. “It allows us to test our new brands. If we opened a physical store, we’d have to consider a lot of things. This delivery platform allows us to reach more customers at a location that we’re not already in,” she said.

    Another participant in the trial is Pizza Express which plans to test a new concept called The Pasta Project.

    “Deliveroo’s Food Market allows customer-facing trials of new concepts to launch in market much faster, just as we have done with The Pasta Project,” said Pizza Express MD of international, Liam Collette.

    He stressed that restaurants are not going to be eliminated by delivery and the company will continue to expand.

    Pololi Group will offer Shaka with American-style sushi rolls and Killer Golden Bird with fried chicken, while Beef & Liberty is debuting the vegetarian and vegan Leaves & Liberty concept, using Impossible Meat.

    Lo said virtual restaurant brands are already supporting the business of Deliveroo’s partner restaurants. Kai, which serves up customised poke bowls, and Blazed offering Hawaiian BBQ platters are both virtual brands launched by Pololi Limited at the first Deliveroo Editions site, a so-called ‘dark kitchen’ in Wan Chai cooking only for delivery orders, without a customer interface. Both brands have succeeded as a delivery concept, leading to brick-and-mortar stores.

    Sai Ying Pun appeal

    Deliveroo chose Sai Ying Pun as home for its first Food Market due to the neighbourhood’s fast-expanding food, drink and cafe scene, which is attracting local and expat foodies alike. Deliveroo is also working with partner restaurants to create new corporate-specific offerings for the growing number of businesses now moving into SYP and surrounding districts such as Kennedy Town and Sheung Wan.

    “Residential projects, business development and cultural sites are flourishing in the western districts of Hong Kong Island, and yet many popular restaurant brands have little presence in the area,” said Lo.

    “Sai Ying Pun is an exciting location for future growth and we are pleased to offer our partners restaurants more reach into this vibrant district and its surrounding areas. In the coming year, Deliveroo will be looking for more opportunities to expand into Kowloon and the New Territories to bring our Food Market concept to more customers across Hong Kong.”

    The Sai Ying Pun location is expected to employ up to 30 on-site staff in its kitchen and customer spaces.

    View the gallery below (5 images) :

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  • Deliveroo Unveils New Tools to Help Restaurants Grow

    Deliveroo Unveils New Tools to Help Restaurants Grow

    Deliveroo today announced the Hong Kong launch of two new tools for its restaurant partners – Restaurant Home, an online portal which will provide data and insights on how restaurants’ delivery services perform, and Marketer, a key part of Restaurant Home, which will enable restaurants to upload and tailor promotions.

    Restaurants that partner with Deliveroo on average see their revenue increase by up to 30% and the company anticipates that the newly launched tools will see these figures increase even further.

    Brian Lo, General Manager of Deliveroo Hong Kong, said, “Innovation is in our blood and we are always on the lookout for new ways to support our riders, our partner restaurants, and the hungry people who depend on Deliveroo for a great meal delivered fast. The new tools now available in the Deliveroo arsenal will help our restaurant partners to improve their offerings and drive new efficiencies and profits, in turn benefitting our riders and end customers.”

    Restaurant Home

    Through Restaurant Home, Deliveroo will offer the following data insights:

    Delivered orders, to increase delivered orders

    • Shows the total number of delivered orders and the percentage change over a time period

    Prep time, to speed up delivery times

    • Shows the average time between order acceptance and rider pickup
    • Shows the percentage change in prep time over a time period as well as competitors’ average prep time in a local area

    Order ratings, to improve overall service

    • Shows a line graph of the average customer order rating per day over a time period, as well as how this compares to competitors in a local area

    Nick Lo, owner of Hong Kong restaurant So Far So Good (蘇花餐室), said, “Restaurant Home is another example of Deliveroo’s constant innovation. I’m excited to engage with this tool more, using the data analytics and insights provided to optimise my menu and my business.”

    Marketer

    Part of Restaurant Home, this function allows restaurants to set up their own marketing offers to consumers on the Deliveroo app. Restaurants are asking for more control of their businesses and Deliveroo has listened to this, offering insights gleaned from Restaurant Home to help restaurants tailor different promotions to customers.

    Ms Thi Hang, owner of Bun Cha Vietnamese, said, “The new Restaurant Home tool from Deliveroo gives me real time updates on key business metrics – I’m always logged in. I’m now also able to put up my own discounts, so I have more control over my ability to attract new customers and my visibility on the app.”

    Wider support to restaurants

    Restaurant Home and Marketer are the latest in a long line of measures Deliveroo offers restaurants to support their businesses. Working with 3,500 restaurants in Hong Kong via a team of more than 2,000 riders, Deliveroo is now serving delicious and convenient meals to people in 16 out of 18 of the city’s districts. In the past 6 months, Deliveroo has a 20% growth in riders and an 18% growth in the business as a whole.

    • Deliveroo helps restaurants create ‘Virtual Brands’ to diversify their offerings. Creating virtual restaurants allows existing restaurants to increase revenue by offering new or complementary cuisines from their current kitchen, but under new branding. A virtual brand appears as a separate restaurant with a new identity on Deliveroo.
    • Deliveroo offers ‘Editions’ delivery-only kitchens. Restaurants are able to expand without needing a physical presence in the area, enabling them to reach new customers. Deliveroo provides unique data and insights that allow them to tailor concepts and menu items to the area’s needs and preferences, leading to increases in sales of up to 400% in some cases.
    • Deliveroo stays on top of the trends so that restaurants understand where consumer demands are and where they’re headed next. For example, Deliveroo recently found that the most popular cuisine categories in Hong Kong are local Hong Kong food, Shanghainese, Vietnamese and Italian.
    • Wider support: Deliveroo is available to support restaurants with insights and direction on marketing and social media; menu design; photography; tailored customer acquisition and retention strategies.
    • Partnership opportunities, for example Deliveroo for Business offers a hotel room service so that hospitality groups can provide even more comfort and convenience to their guests.
  • Deliveroo To Give Free Insurance to Riders in HK

    Deliveroo To Give Free Insurance to Riders in HK

    Deliveroo announced a completely free, first-of-its-kind insurance package for all on-demand self-employed Deliveroo riders in Hong Kong and worldwide. Starting from October, Deliveroo riders will be able to claim costs if unable to work as a result of an on-the-job injury. This move makes Deliveroo a leader in providing on-demand riders with the flexible work they value and the security they deserve.

    Deliveroo has worked with leading global insurers to tailor policies which meet the needs of riders. In Hong Kong, all Deliveroo riders will be automatically enrolled onto a personal injury policy from leading insurance provider Marsh; whether on bicycles, scooters or making deliveries by foot. This will apply to all riders whilst they are online and logged in to the Deliveroo app, including up to one hour after logging off.

    The accident and injury cover is wide ranging, with measures including:

    • HK$77,000 for accidental medical expenses
    • HK$385 for each night in hospital
    • Up to HK$3,850 per week for temporary incapacity
    • Loss of sight, hearing, speech or limbs due to accidents are covered
    • HK$346,500 for accidental death/permanent disablement

    Brian Lo, General Manager Deliveroo Hong Kong, said: “Riders are at the heart of our business and this new industry-leading insurance package is hugely important for all those who ride with Deliveroo. Riders deserve security while they’re out on the road. We want to make sure that riders are protected in case anything goes wrong while they are working, and that’s why we are so delighted to be announcing this important package. Deliveroo riders are heroes and we want to give something back. We are growing quickly and hope more and more people will choose to work with us.”

    Qasim Khan, a rider with Deliveroo, said, “As a rider who loves working at Deliveroo, I am always worried about my safety when I’m out and about to do deliveries. The accident and injury insurance gives riders a peace mind. We will feel more safe when we are working on road. Most importantly, our families will also feel safe about us being part of this company!”

     

    The move to offer free insurance to riders comes as Deliveroo reveals the company’s rapid growth in Hong Kong over the first half of 2018. Deliveroo’s total number of riders in Hong Kong is 2,000, which has more than doubled in six months. The business expects this to grow to 2,800 by the end of 2018. Deliveroo has also significantly increased its number of partnering restaurants by nearly 50% in six months, to 3,500. Restaurants which use Deliveroo see their revenue boosted by up to 25% and dinner orders by 20%, in the past quarter, enabling more opportunities for business development and new hires.

    With further expansion set to continue in the months ahead, Deliveroo is now looking for more riders and walkers to join the company and enjoy its well-paid, secure, flexible work that can be combined with other responsibilities such as studying. The free and automatic insurance coverage will be starting in October. Current riders and walkers who successfully refer someone new to Deliveroo in Hong Kong will receive up to HK$2,500.

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  • Deliveroo for Business Celebrates 2nd Birthday in Hong Kong with Revamped Services

    Deliveroo for Business Celebrates 2nd Birthday in Hong Kong with Revamped Services

    Winning over hungry office workers to achieve a sensational 75% year-on-year growth in Hong Kong, Deliveroo for Business is now being revamped to give business customers even more delectable benefits. Companies that sign up for an account with Deliveroo for Business between today and December 31, 2018, will get a special ‘new joiners treat’ to celebrate.

    Deliveroo for Business provides bespoke food delivery services to over 7,000 corporate customers around the world, with office orders arriving for breakfast, lunch, and dinner in as little as 15 minutes. Erasing the time and hassle of traditional workplace meal expensing, Deliveroo for Business lets workers make one-click meal payments using their set budget allowance, instead of saving and submitting a stack of receipts at the end of the month. Finance teams can view the office’s monthly mealtime spending in one single spreadsheet, rather than sorting through hundreds of expense forms.

    Special catering orders are a cinch with Deliveroo for Business. A dedicated team is ready to assist with all kinds of events; from a simple internal lunch for 40 colleagues to a three-day convention with hundreds of guests. Either way, everyone will leave with a full and happy stomach.

    Deliveroo for Business is now being extended in Hong Kong to add a host of new features and services, offering even more chances for people to eat amazing food not just in their homes.  Deliveroo seeks to be the definitive food company, offering people food whenever and wherever they want it, and this is a vital part of the company achieving that vision.

    New services which will be available for businesses in Hong Kong to take advantage of include:

    • Hotels: Deliveroo for Business offers a hotel room service so that hungry travelers can select whatever dishes take their fancy and place the order via the hotel, with food arriving in under 30 minutes. This is a fantastic opportunity for visitors to explore Hong Kong’s local culinary scene from the comfort of their hotel and gives business travelers another delicious option when they don’t have the time to run out and grab a bite to eat. Madera Groupin Hong Kong is already using the service, with a second-edition menu coming soon, and Deliveroo expects more hotels to come on board soon.
    • Events: Deliveroo for Business now offers catering services for large-scale events. In Hong Kong, the team has catered for 300-person breakfast conferences and most recently the ICON APAC Annual Conference at the Hyatt. Around the world, the team catered the largest drone racing championship in the world last August and will be catering their first wedding this December in London. Deliveroo for Business in Hong Kong is now taking bookings for catering Christmas parties.
    • Fruit Baskets & Snacks: Businesses will be able to use Deliveroo to arrange for regular deliveries of fruit and snacks to their offices, fueling workers with healthy foods.

    Brian Lo, General Manager of Deliveroo Hong Kong, said, “Deliveroo for Business is reinventing the way people interact with food at work, as more and more companies pinpoint food as a key retention tool in an increasingly competitive employment market. We’re delighted to bring even more great food to busy workers in Hong Kong, who are famous for eating lunch ‘al desko’. Our new range of services for hotels, events and more expands Deliveroo for Business even further to fuel more opportunities for businesses to give their best to employees, guests, and customers.”

    Mr. Lucas Lai, Head of Madera Hospitality Management of Madera Group said, “As a hotel group with a reputation for offering guests a warm and caring stay, we understand the need to anticipate their desires and provide the utmost levels of comfort and convenience. Working with Deliveroo is a fantastic way to offer even more dining options to our guests, putting a world of yummy cuisine at their fingertips and providing an even better experience every time they stay with Madera.”

    In Hong Kong, lunchtime orders are by far the most popular amongst business customers (70%), who order for team meals, lunchtime learning sessions, internal training and client meetings. Asset management companies, financial service firms, and international law firms account for the majority of business users. Business customers love to order from Chinese and Cantonese restaurants the most, with sushi, Vietnamese and healthy salads rounding out the top 10 cuisine preferences by spending. The legal profession eats the most healthily, with their top two most-ordered restaurant types being salad and vegetarian.

    Deliveroo for Business launched in September 2016 following a huge trend of office workers ordering Deliveroo to their desks, tired by the same lackluster choices on offer for lunch. The launch also helped businesses who are looking for new ways to retain talent. Currently, the service is being used by 7,000 companies in 12 markets, including Hong Kong.

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  • Hong Kong Boutique Hotel Step Up Their Game with Restaurant to Room Service

    Hong Kong Boutique Hotel Step Up Their Game with Restaurant to Room Service

    Ever get slightly disappointed by the poor selection (or lack) of food at a hotel’s room service menu? Well lucky for you, your indulgent cravings for mouth-watering dishes are being answered as Deliveroo joins forces Madera Group to provide on-demand restaurant to room service.

    Madera Group have strategically partnered with the leading food platform in Hong Kong to have inroom Deliveroo menus where guests can simply ring up guest services to order. With Deliveroo’s wide selection of restaurant partners, this means that guests can get their hands on a buffet of amazing cuisines including favourites such as 208 Duocento Otto, Yu Mai and Honeymoon Dessert with a mere phone call. The cost is simply added to the final bill upon check-out. There really is no way to top that level of room service!

    Lucas Lai, Head of Madera Hospitality Management at Madera Group comments, “As an award-winning luxury boutique hotel, we understand the ever-changing wants of the modern day traveller so it makes sense for us to partner up with Deliveroo to further enhance our guest experience, to provide all-day room service.”
    Brian Lo, General Manager of Deliveroo Hong Kong adds, “Customers love the convenience of at-home delivery so we are bringing our on-demand offering and amazing food selection straight to their hotel

    door. We are delighted to partner with a well-established player in the hotel-apartment sector and widen local restaurants to tourists and business travellers alike.”

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  • Deliveroo Singapore now offers self-collection

    Deliveroo Singapore now offers self-collection

    Self-collection is now possible at Deliveroo Singapore’s new central kitchen, a first by a food-delivery service provider in the territory.

    Deliveroo Editions 2, which has just opened in Lavender, embraces seven restaurants that prepare food for Deliveroo’s online customers. It also lets customers pick up their meal via a new “click and collect” option. They can also opt to eat in a 20-seat dining space.

    At the office and retail building CT Hub 2, Editions 2 is Deliveroo’s second multi-restaurant kitchen and is 1.5 times larger than the 2110sqft Deliveroo Editions in Katong, which opened last year. It features Da Paolo Pizza Bar, Dosirak, Streets of Saigon and Wolf Burgers plus three restaurants also featured at Katong: Aloha Poke, Blu Kouzina and Kurry Kornerplus.

    Deliveroo chief executive/co-founder Will Shu says Deliveroo plans to open more central kitchens soon.

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  • Foodpanda opens dine-in restaurant in Singapore

    Foodpanda opens dine-in restaurant in Singapore

    Food-delivery company Foodpanda Singapore has launched a 30-seater restaurant, Favourites by Foodpanda.

    In Woodlands Avenue, the 3100sqft (288sqm) restaurant allows customers to pick and match dishes from nine restaurants such as Ichiban Bento, Crystal Jade Kitchen and Wingzone.

    At the same time, the restaurant acts as a collective kitchen where customers in the nearby districts of Sembawang and Yishun can place delivery orders for the nine restaurants with a single delivery fee.

    Foodpanda Singapore MD Luc Andreani says there was a demand in the northern part of Singapore for more delivery options, but many restaurants were unable oblige because of their more central locations.

    “Favourites by Foodpanda offers brands an opportunity to expand output and reach a new customer base.”

    This move follows Foodpanda competitor Deliveroo opening its first central kitchen last year. While not available to the public for dine-in, Deliveroo Edition gathers chefs from six different restaurants at a 2110sqft kitchen space in Katong to prepare delivery orders.

    After setting up at Deliveroo Edition, New Ubin Seafood had a 600 per cent jump in delivery sales, says a Deliveroo spokesman.

    Beyond R&B, furniture retailer HipVan is another online business that has opened its first permanent 11,000sqft flagship store at The Cathay in Dhoby Ghaut. Luxury e-commerce retailer Reebonz also opened an eight-storey, 200,000sqft outlet in Tampines last year.

    Meanwhile, Foodpanda says it is looking to open another two outlets in Singapore by the end of the year.

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  • Deliveroo heads to India

    Deliveroo heads to India

    UK food-delivery startup Deliveroo is preparing to launch in India.

    Valued at US$2 billion, the company is hiring a country head along with a full team, insiders say, according to The Times of India. It will go head to head with local players like Swiggy and Zomato as well as comparatively new entrant UberEats. Ola has also re-entered the category by acquiring Foodpanda from Delivery Hero.

    Founded in 2013 by former investment banker Will Shu, Deliveroo works in 140 cities across 13 countries, including Hong Kong and Singapore.

  • Deliveroo Singapore plans its own restaurant

    Deliveroo Singapore plans its own restaurant

     

    Food-delivery service Deliveroo Singapore may soon run its own table-service restaurant, a potential first for a delivery app.

    The London-based startup, which launched into Singapore in late 2015, will open remote kitchens across the island next year, one of which could evolve into a fast-casual eatery, The Business Times reports.

    Known as Deliveroo Editions, these remote kitchens produce food for delivery only. They house multiple restaurant brands under one roof and can quickly make meals on order and access zones where particular restaurants do not have a presence.

    Deliveroo unsuccessfully applied for a dine-in permit at its Katong Editions site, its first kitchen, with the concept of a casual-dining food court with an alfresco area where customers could have dishes from any onsite restaurant. Now the company will explore the dine-in concept at its new Editions sites. It will also consider offering pick-up services, allowing customers to place orders through the app then collect their meals from one of the sites.

    GM Siddharth Shanker says the new Editions sites are likely to be in the heartlands. “It’s a data-driven bet. The first decision is usually where to open, which depends on restaurants and cuisines already in the area. The second is what restaurants to take on to the site, which will depend on food trends in the area.”

    He says that because Editions are designed for delivery only, the average time taken for food to reach customers is 23 minutes, shaving about 10 minutes off Deliveroo’s citywide average delivery time.

    The Katong Editions site is home to five restaurants. Each has its own kitchen and pays zero rent or utility fees. Instead, they pay a cut of their revenues to Deliveroo in exchange for using the space.

    Singapore is the first market outside London to have the Deliveroo Editions concept.

  • Deliveroo Hong Kong launches kitchen concept

    Deliveroo Hong Kong launches kitchen concept

    Deliveroo Hong Kong has launched a delivery-only kitchen so restaurants can work off-site and cater to more customers across the city.

    Dubbed “Deliveroo Editions”, the kitchen concept is in Wan Chai and already caters for six restaurants on the Deliveroo platform. Each restaurant is allocated space in the kitchen, which Deliveroo has fitted out with stoves, fridges and cookware. This means that restaurants need only invest in manpower and ingredients needed.

    In return, Deliveroo takes a commission from the orders placed with the restaurants on Deliveroo Editions.

    Deliveroo Hong Kong GM Brian Lo says the company has amassed a trove of data on customer order preferences within each area. Based on this data, Deliveroo Editions can bring in restaurants for specific cuisines that are in demand. Restaurants working out of Editions can also use the data to determine if it makes commercial sense for them to open a secondary kitchen to serve another customer base.

    “We have the actual big data to back up our assumption – we know what’s going to be successful or not within an area based on past buying patterns,” says Lo.

    He says certain restaurants in Singapore and London that already work through Deliveroo Editions have seen their revenue increase by as much as 500 per cent.

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  • Some eateries charging more for meal deliveries

    Some eateries charging more for meal deliveries

    Ordering in for dinner? You could be paying more than you bargained for. Some restaurants are charging higher prices for menu items on delivery service platforms such as Deliveroo and Foodpanda, with increases varying from 20 cents to several dollars.

    A check of 50 restaurants found nine that had higher menu prices on these platforms compared to in-house menus.

    Among them are major chains Crystal Jade Kitchen, Crystal Jade La Mian Xiao Long Bao, Nando’s and NamNam Noodle Bar.

    Rochor Thai, NamNam Noodle Bar and Verve Pizza said the mark-ups were necessary to cover packaging and commissions paid to the delivery services, which are as high as 37 per cent per order.

    Rochor Thai, which is partnered with Deliveroo, Foodpanda and UberEats, charges an extra 20 cents for deliveries.

    NamNam’s four outlets on Deliveroo include mark-ups ranging from an average of $1.50 to $10.90 for one of its pho items.

    Verve Pizza, which has three outlets – in Clarke Quay, Bukit Merah and Marina Bay – switched from doing its own delivery to partnering with Deliveroo a month ago, said Ms Karen Coldman, director and owner of parent company Verve Holdings.

    While some of its thin-crust pizzas are costlier by up to $2 to cover extra costs, “entry-level pizzas” are kept low to attract new customers.

    “We are competitively priced, and one of the cheaper ones out there,” said Ms Coldman, 39.

    Crystal Jade and Nando’s declined to comment when queried on the price discrepancies.

    PS Cafe, which was one of the earliest to sign on with Deliveroo when it launched here last year, does not mark up prices for deliveries.

    Said the group’s director of operations, Mr Michael Di Palma: “Overheads are a lot less for deliveries compared with dine-in guests, and we’ve always done takeaway so that cost has been built in for a long time.”

    Its eight cafes and Chop Suey outlets fulfil about 1,000 orders a week through Deliveroo.

    Delivery service providers said that menu prices are not under their purview, and that the commissions they charge restaurants are necessary to cover costs.

    UberEats said restaurants retain the bulk of what they charge customers for their menu items.

    Said a spokesman for Deliveroo, which has over 2,000 restaurant partners in Singapore: “The overwhelming majority of our restaurant partners offer the same prices on Deliveroo as they do in their restaurants, and we strongly encourage them to do so.

    “In a few exceptional cases, some restaurants decide to marginally increase prices to make up for the customary service charge that is added to the bill for on-site consumption.”

    To avoid confusion for customers, Foodpanda said it is updating all prices on its platform to include GST and will absorb the GST for its deliveries.

    This will bring it in line with competitors Deliveroo and UberEats, which include GST charges in menu items and exclude the $3 delivery fee from GST.

    Singapore Polytechnic marketing and retail lecturer Amos Tan said that with the increasing popularity and accessibility of food delivery services, restaurants must be careful not to damage their brands with inconsistent pricing.

    “From a consumer’s point of view, whatever deal a restaurant has with a service provider is not relevant to me. If they are going to charge more, they’d better give me back in value, such as with vouchers.”

    While the issue does not appear to be widespread, “if it escalates, not only will brands suffer, but service providers may lose the trust of customers”, said Mr Tan.

    Art therapist Caitlyn Sarkar, who orders from Deliveroo and Foodpanda at least once a week, said she was surprised to learn of the price difference.

    “I don’t mind paying the delivery fee, but if restaurants want to pass on costs to customers, they should be upfront because consumers assume they’re paying the same price as in the restaurant,” said Ms Sarkar, 33.

    She said: “If it’s hidden, it’s kind of tricking customers.”

  • UberEats Singapore hits the road

    UberEats Singapore hits the road

    UberEats Singapore has launched, the ride-hailing app’s food-delivery service making its Asian debut.

    Using the standalone app, Singaporeans can order food from about 100 restaurants. While deliveries are initially limited to the central business and commercial area, the company plans to expand its service coverage as well as menu.

    Making its debut in Toronto early this year, the app expanded to four major US cities in March, and Uber began signing up restaurants and testing the service in Singapore last month.

    Singapore was also the first Asian market to have Uber’s ride service, in February 2013.

    UberEats is up against entrenched food-delivery services such as Rocket Internet-backed FoodPanda and Deliveroo, whose investors include Accel and DST Global. Using the map-routing algorithms Uber uses to connect drivers and passengers as quickly as possible, UberEats Singapore promises delivery within 35 minutes.

    It has raised US$9 billion in funding so far, and the delivery driver program is separate from ride-sharing, though drivers can do both.

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