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Tag: Deliveroo

  • Deliveroo sets massive growth in Hong Kong despite protests

    Deliveroo sets massive growth in Hong Kong despite protests

    Hong Kong food-delivery service Deliveroo says it achieved well over 100-per-cent year-on-year growth in both revenue and order volume this year.

    During the year, the company expanded to cover 17 out of the territory’s 18 districts and doubled its fleet of 2000 riders to 4000.

    Deliveroo is marking its fourth anniversary in Hong Kong and has launched a new advertising and social-media campaign covering TV, digital, buses and cinema.

    “Moving into our fifth year in Hong Kong, Deliveroo is celebrating nearly half a decade of success and readying ourselves for more innovation and expansion to come,” said Deliveroo Hong Kong GM Brian Lo.

    “The past 12 months brought challenges to the Hong Kong business environment, so for 2020 we are dedicated to bolstering our own strengths in order to continue to help our restaurant partners deliver on their own ambitions.”

    Deliveroo is targeting to work with 9000 partner restaurants in Hong Kong by the end of next year, as well as upping its rider numbers from 4000 to 6500.

  • Deliveroo Sustainability & CSR Team developing eco-friendly and socially conscious projects

    Deliveroo Sustainability & CSR Team developing eco-friendly and socially conscious projects

     Committed to not only delivering great food to people fast but also being a caring member of the Hong Kong community, Deliveroo today announces that the business will formalise its initiatives by forming a dedicated Sustainability & CSR team. Comprised of five people from the business, the Deliveroo Sustainability & CSR Team will develop eco-friendly and socially conscious projects that give back to the Hong Kong community and the world at large.

    The Deliveroo Sustainability & CSR Team will be focusing on three key goals, aligned to targets set by the 2030 United Nations Sustainable Development Agenda. They are Responsible Consumption and Production, addressing the need for sustainability and waste management to prevent further degradation of the environment; Zero Hunger, a goal that aims to improve nutrition and achieve food security; and Good Health and Well-being, which looks to improve physical and mental health.

    Since its Hong Kong launch four years ago, Deliveroo has addressed all three of these areas via a number of different initiatives. In 2019 alone, Deliveroo signed on to the WWF’s ‘No Shark Fin’ pledge; offered a free first aid training programme to 150 riders equipping them with confidence and skills to assist in emergencies. The company has also introduced an ‘opt-in’ cutlery function in 2018 globally to reinforce their commitment to reducing plastic waste.

    Brian Lo, General Manager, Deliveroo Hong Kong, said: “Introducing a dedicated Deliveroo Sustainability & CSR Team will enable us to strengthen and expand our ongoing efforts to be a responsible, eco-friendly, caring member of the Hong Kong community. By aligning our efforts to the UN’s Sustainable Development Goals, we can stay on track with our own commitments here in Hong Kong as well as the wider efforts of businesses, NGOs and individuals around the world. Collaboration is key, and we all look forward to investing in new partnerships and initiatives to bring our sustainability and CSR goals to life and drive positive change in the future.”

    The Deliveroo Sustainability & CSR Team already spearheaded an activity on 7 December. The company partnered with St. James Settlement to help promote a special service for the elderly who can’t chew normal foods – Graceful Meal. Often when people age or have a stroke, they have difficulty masticating and swallowing, making pureed food their only option. Graceful Meal offers a more attractive, enjoyable, dignified eating experience with nutritious foods that are easy to swallow, taste delicious, and look like a special delicacy.

    Committed to providing the best possible eating experience to everyone in Hong Kong, the Deliveroo Sustainability & CSR Team organised a one-day programme to promote awareness of Graceful Meal and the importance of care and dignity for elderly people with special eating needs. The event was directed at volunteers who work with the elderly, who were invited to join a learning session with a dietician and a Graceful Meal preparation workshop with a chef. Finally, the group paid a visit to a care home in Hong Kong to deliver Graceful Meals and help the residents at lunchtime.

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  • 70% of Restaurants Say Delivery “Very Important” to Their Business

    70% of Restaurants Say Delivery “Very Important” to Their Business

    Deliveroo today announces the launch of its first Restaurant Satisfaction Index; finding that restaurants in Hong Kong are facing a challenging business environment but see delivery as an increasingly important part of their business. On average, restaurants rank their satisfaction in overall business performance at 5.6 out of 10 for the last quarter.

    The Restaurant Satisfaction Index is a first-of-its-kind quarterly survey of restaurant partners that will uncover F&B trends in Hong Kong, revealing the challenges faced by operators. The aim of the Index is to enable Deliveroo to help restaurants respond fast through innovative business solutions.

    Over 70% of restaurants surveyed believe that delivery is “very important” to their business. Changing customer demands are the major force behind this, as today’s on-demand digital landscape means that more and more people now expect personalized, convenient, immediate experiences in shopping, entertainment and dining. This also reflects the trend that a positive delivery experience will drive consumers to dine in at a restaurant.

    Deliveroo’s Restaurant Satisfaction Index also found that delivery revenue is increasing faster than dine-in revenue. In the last quarter, 32% of Hong Kong restaurants saw an increase in order-out revenue, as opposed to 18% that saw an increase from dine-in revenue – indicating that delivery is now a vital opportunity for restaurants to boost revenue and reach new customers.

    Brian Lo, General Manager, Deliveroo Hong Kong, said, “With Hong Kong’s food delivery segment growing rapidly and estimated to generate US$615 million in revenue 2019, it’s no surprise that nearly three in four restaurants surveyed see delivery as a significant factor to their growth and success. We expect that delivery will continue to be a strong driver for F&B business in Hong Kong and we look forward to helping restaurants find new and innovative ways capitalize on consumers’ rising preference for online delivery platforms.”

    New revenue streams such as online delivery are increasingly important, as restaurants in Hong Kong are now facing up to a variety of headwinds; including decreasing turnover and rising costs. Deliveroo’s Restaurant Satisfaction Index found that in the past quarter, 55% of restaurants surveyed saw a turnover decrease, 44% experienced increasing labor costs and another 57% saw operational costs go up.

    Brian added, “Deliveroo is confident in the Hong Kong market and dedicated to supporting restaurants to overcome the challenges through information and innovation. We help restaurants to create virtual brands and together with our Editions kitchens, we help restaurant partners test new concepts and address market gaps, without the up-front investment and costs. Our data-driven tools like Marketer, which recently became a 24/7 always-on initiative, help restaurants leverage data and insights to target new and repeat customers with relevant promotions. With these and other innovative offerings, Deliveroo is supporting our partner restaurants to more fully capitalize on the delivery opportunity.”

    Despite the challenges, half of the restaurants surveyed (50%) said that they are confident in Hong Kong’s F&B industry for the fourth quarter.

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  • Deliveroo Announces First Rider Awards to Acknowledge the Incredible Work of Riders in Hong Kong

    Deliveroo Announces First Rider Awards to Acknowledge the Incredible Work of Riders in Hong Kong

    Deliveroo today hosted Hong Kong’s first Deliveroo Rider Awards, a new program to recognize the hard work of riders across Hong Kong, and to instill a sense of pride to the riders who make the biggest difference for customers, partner restaurants and the Hong Kong community.

    Restaurants and riders are invited to nominate and vote on the Deliveroo riders they feel go above and beyond to deliver great service. The winners are awarded a certificate, a medal, a polo shirt, a sports waist bag sponsored by Shell and vouchers from Pizza Express and Golden Prince Thai Restaurant during the Rider Awards ceremony today. The criteria for nominations include maintaining a positive attitude in all forms of interactions and upholding road safety guidelines. Riders are at the heart of Deliveroo’s mission in Hong Kong to bring the best selection of local restaurants direct to people’s doors. New technology and functionality from Deliveroo are further supporting riders to deliver the best service to customers.

    Brian Lo, General Manager of Deliveroo Hong Kong and Taiwan, said, “Deliveroo puts enormous value on our team of self-employed riders, who ensure that Deliveroo can bring fantastic meals from a huge variety of restaurants to people across Hong Kong with speed and efficiency. They are critical to our success and in the ecosystem. Congratulations to all of our riders recognized in the Deliveroo Riders Awards and we look forward to more opportunities to publicly acknowledge and encourage the fantastic work of the team!”

    Roy Ng, Director of Golden Prince Thai Restaurant, said, “It is inspiring to see how Deliveroo is setting the standards for the food industry and honouring the riders who consistently perform to the best of their abilities — no matter the condition. We highly value and appreciate the hard work of all the riders. We deliberately chose convenient locations for our restaurant where the riders are able to pick up the food without any hassle. When we see riders arriving at our restaurants with big smiles on their faces, it cements the confidence we have in Deliveroo being able to always safely deliver our food to the customers. Well done to all the riders! Hopefully our vouchers can serve as some encouragement for them.”

    One rider recognised in the Deliveroo Rider Awards is Mr. Lam, who commented, “It is such an honour to be nominated and win at the Deliveroo Rider Awards. Being a rider is a wonderful opportunity to enjoy flexible, well-paid work and bring delicious meals to the Hong Kong

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  • Country Manager, Levi Aron leaving Deliveroo

    Country Manager, Levi Aron leaving Deliveroo

    Deliveroo’s country manager in Australia, Levi Aron, is leaving the food delivery company after nearly four years at the helm of the business Down Under.

    Merten Wulfert, managing director of APAC and the Middle East, will take over the day-to-day management of the food delivery service in Australia, while the company looks for a new country manager.

    Greg Ellis, former CEO of REA Group and Scout24, will also become senior adviser to Deliveroo Australia, and is expected to aid the company’s next phase of growth and expansion.

    Aron joined Deliveroo in August 2015 as country manager for Australia, and launched Deliveroo in the market in November of the same year. Under his leadership, the food delivery platform has grown to work with 11,000 restaurants across 13 Australian cities. It has 8000 riders and reaches 11 million Australians.

    Deliveroo plans to take the company’s growth to the next level by focusing on increasing restaurant selection, rolling out more virtual brands for restaurants to increase selection for customers and sales for restaurants and providing the best service to customers and riders.

    In a statement announcing his departure on Friday, July 19, Aron said he plans to pursue external opportunities.

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  • Deliveroo Launches Virtual Restaurant Brands in Hong Kong, Boosting Restaurant Operator Income by 85%

    Deliveroo Launches Virtual Restaurant Brands in Hong Kong, Boosting Restaurant Operator Income by 85%

    Deliveroo, the food delivery service leader who has over 60% market share in Hong Kong, has today revealed how it is working with restaurants to create additional ‘virtual restaurants’, including in its state-of-the-art, delivery-only Editions kitchens. Deliveroo uses its expertise to help restaurants create, test and bring to market new brands that would be only possible due to the nature of online delivery.

    Creating virtual restaurants allows existing restaurants to increase revenue and customers by offering new or complementary cuisines from their current kitchen, but under new branding. Restaurants are able to therefore improve productivity and efficiency of existing kitchen staff and chefs and save on food costs and cut wastage, without increasing any of the fixed costs such as rent and other operating costs. For an industry that operates under challenging economic headwinds, virtual brands therefore provide a low cost, low risk way of increasing revenue and profit.

    Deliveroo currently has more than 100 virtual brands live across the platform in Hong Kong, and will have 200 by the end of the year. The most popular virtual brand cuisines in Hong Kong are first – Chinese; second – Hawaiian Poke; third – Chicken Wings. The most popular Chinese virtual brand is Soupday; the most popular Hawaiian Poke brand is Kai; the most popular Chicken Wing brand is Wingman. Since the inception of virtual brands, Deliveroo has seen web and app traffic from prospective customers to these brands jumped by 800% since January 2019. Furthermore, sales per store of virtual brands have also increased by 3-fold since the beginning of the year.

    Creating a successful virtual brand is no easy feat – Deliveroo works closely with their partners from start to finish.  It starts with big data, which is used to identify hotspots for growth, areas with high customer demand that are being underserviced with missing cuisine types, unsuitable price points, or a lack of restaurants in general. That data is then used to guide the creation of an optimal menu, from layout, to pricing recommendations, to featured items, all designed to help restaurants leverage existing ingredients and under-utilized kitchen space.  After a strong quality control process which involves tasting a lot of food and operational checks, Deliveroo also provides strong marketing support through online and offline channels, sponsored promos and discounts, and post-launch diagnostics of customer behavior towards the brand, not to mention partners getting access to Deliveroo’s global network, with opportunities to source cheaper packaging or food ingredients, learn new recipes, or even license foreign brands.

    There are 18 virtual brands at Editions sites in Hong Kong, with nine in Wan Chai and nine in Sai Ying Pun.

    A virtual brand appears as a separate restaurant on Deliveroo with a new identity driven by a new cuisine or menu offering. It means BBQ joints launching Mexican menus, Greek restaurants offering healthy protein bowls, or a favourite pizza joint delivering gourmet wraps.

    In markets around the world, restaurants on Deliveroo that launched virtual brands with the company have seen on average a 70% increase in revenues as a result of those brands. In Hong Kong this is higher at 85%.

    Commenting, Brian Lo, GM Deliveroo Hong Kong, said:

    “Virtual restaurants mean more great food for our customers. By creating new brands out of existing kitchens, restaurants can really boost their business and try new ideas without the need for expensive new premises. At Deliveroo we are using our knowledge, data and insight to help restaurants launch new brands in Deliveroo Editions and from their high street kitchens. We work with chefs every step of the way to make virtual restaurants a success from concept to delivery. The end result is great for restaurants and is helping to increase customer choice across Hong Kong.”

    Case study: Wingman

    Launching a new virtual concept and successfully opened its first brick & mortar restaurant in Central after proof of concept.

    What’s the background?

    Despite the growing trend for fried chicken, and wings in particular, no restaurants in Hong Kong specialised in them. Deliveroo shared the insights of this market potential with two entrepreneurs, Jack and Elliot who later became the founders of Wingman. The two parties decided to work together and build a virtual brand on Deliveroo platform.

    What were the solution and results?

    With the food trend and market data provided by Deliveroo, the founders created a range of wings infused with the most popular flavors. Once the flavours, brand and packaging were finalised, Wingman was launched just in time for the World Cup in July 2018, riding on the late night delivery offered by Deliveroo to kick this off a great start. Through July and August Deliveroo supported the brand with an OOH advertising campaign, and backed it up with a strong social media presence. Since its launch in July 2018, the brand has been growing in popularity via delivery business, acquiring new customers and expanding to new locations. Not only they have been acquiring 35% new customer growth month on month, but also opening its own restaurant door in Central in May 2019 – all happened within a year.

    To celebrate the opening, Wingman created an exclusive combo and partnered with Deliveroo in a flash marketing campaign to deliver hot wings by hot guys. In this campaign, the brand has acquired more than 100 new customers and generated 150% more traffic to their website. The revenue they gained in May has tripled than previous months, which creates a solid ground for its 1st restaurant in Central.

    “Here at Wingman, we owe a large portion of our success to Deliveroo! With their help, we were able to gain a foothold in the market that we would never have been able to achieve otherwise. By giving us a platform to sell, develop and refine our product, we were able to gain a market share without the large investment usually associated with opening an F&B outlet in Hong Kong. Working alongside the Deliveroo team, we were able to run a number of cross promotion campaigns, as well as providing us with a number of great data points we could utilise to improve our business model. This platform has allowed us to develop to the point that we have now opened our first sit-in restaurant, less than a year after delivering our first box of chicken wings! It really is a dream come true!” Jack Law and Elliot Nicholas, Founders of Wingman.

    Case Study: PizzaExpres

    Subject line: Introducing a new food type to an area and achieving new customer growth

    This was an opportunity to introduce a new dining concept and serve a creative menu at new targeted market segments.

    What’s the background?

    PizzaExpress always strives to bring delightful dining experiences to customers. In addition to the existing menu the brand provides, there is a demand gap in pasta and salad based on customer feedback and the data and analysis provided by Deliveroo. The kitchens also have the capacity to deliver more food during lunchtime and in the afternoon.

    What was the solution?

    Leveraging existing knowledge and manpower, PizzaExpress has launched The Pasta Project at Editions, a platform introducing new dining concept and serving a creative menu. Deliveroo consulted the brand with menu setting and operation by identifying relevant food trends using big data.The virtual brand has particularly focused on delivering great food to customers during lunchtime to capture new target segment and generate additional revenue.

    What were the results?

    The Pasta Project brand kicked off its first service zone in Wan Chai and received tremendous feedback from the consumers and has now expanded to five locations. This allows the brand to see the response from respective areas and the potential of the brand. With The Pasta Project, PizzaExpress has successfully tripled lunch turnover without having to invest in additional staffing, overhead cost and kitchen space. In addition, the brand has acquired new customers from The Pasta Project and is working to develop other virtual brands in the pipeline to delight diners with more variety and choices during different parts of the day and locations where Deliveroo’s data and analysis show cuisine and price gaps.

    Case study: Soupday

    Subject line:  Offering a wider variety of cuisine and geographic reach with virtual brands and Deliveroo

    What’s the background?

    Soupday was launched in June 2018 in Central. The innovative menu, food ingredients and the thematic shop design had gathered the likes of its neighbourhood in the Central area. Though, the founder felt that a personal touch is missing especially when ones are sick or tired as they wouldn’t want to leave their beds or sofas.

    What was the solution and results?

    Soupday partnered with Deliveroo to launch its first virtual brand, CongeeDay, on the platform. With the food trend information, data and the additional Wanchai Edition site provided by Deliveroo, Soupday was able to target the right customers from Sai Ying Pun to Causeway Bay and achieve 20% customer and revenue growth in only one month between April and May 2019, not to mention the great results by CongeeDay. Following the success of CongeeDay, the parties launched another virtual brand – Dim Chill in May 2019 after identifying the cuisine gap.

    Eric Fung, founder of Soupday said “All we want to do is to let our customers enjoy great food. This is why food quality is so important to us that we have to control it very closely. We preserve hotness and freshness of food by delivering via Deliveroo. We want customers to enjoy our quality food in the comfort of their own home or in their own environment. As we don’t have a kitchen or restaurant everywhere to deliver our food to customers, having a virtual brand on Deliveroo helps us be everywhere in Hong Kong to grow the business quickly without a massive investment upfront. The personal touch given by the Deliveroo team has been amazing and is the key ingredient to the success of our partnership.”

  • Deliveroo Riders Can Now Get Same-day Access to Earnings

    Deliveroo Riders Can Now Get Same-day Access to Earnings

    Deliveroo riders in Hong Kong can now get paid quicker as part of a new initiative being introduced by the company. The leading food delivery service has launched ‘Get Paid’, which allows riders to opt to receive their fees as early as the same day at the tap of a button, should they wish to.

    This new feature will help riders manage their finances, to access money in an emergency or simply if they need instant money. Whether it’s a student needing extra cash before their loan arrives, someone with a part-time job needing money to tie them over until their payslip arrives, or a parent needing funds to pay for an unexpected household bill, Get Paid will help ensure riders’ fees have access to their earnings when they need it most.

    Riders in Hong Kong currently receive their earnings on a bi-weekly basis, however they can now also choose to get these earnings more quickly. If they want, riders can get their earnings on the same day if requested by midday, or on the following day if requested after midday; rather than waiting. It is completely riders’ free choice whether they want to make use of this new service.

    This new feature reflects the changing world of work, with more and more people choosing flexible, on-demand ways of working to fit their lifestyle. Just as riders’ work is on-demand, many now also want to be able to access their earnings on-demand.

    This new option for riders cements Deliveroo’s commitment to offering flexible work and attractive earnings. Riders can not only login and logout where and when they want, they can now get paid when they want.

    Brian Lo, General Manager of Deliveroo Hong Kong, said, “Workforce today want flexible work that puts them in control of their hours and earnings, and Deliveroo is proud to continually innovate our offerings to deliver on these demands. ‘Get Paid’ empowers our outstanding fleet of riders, so they can enjoy more control over when and how they get paid. This is great news for riders and it’s an exciting step forward for Deliveroo in our ongoing push to offer the flexible, well-paid work riders want.”

    Since its global launch in March, 70% of Deliveroo’s riders have used Get Paid, and up to 25% of active riders on a given day are using it to access their pay. Deliveroo is also seeing riders Get Paid more than once a week, at an average of every four to five days, with Sundays being the biggest day.

    Mr. Leung, a 28 year-old Deliveroo rider in Hong Kong who is a part time rider and a full time car maintenance technician has tried the Get Paid feature, said, “Get Paid is a great option in case I need to access my pay earlier than expected. I appreciate that being a rider with Deliveroo means I get more choice and flexibility, which is essential for my busy lifestyle. I can decide when I want to work and access well-paid work on demand, and now thanks to Get Paid I can also access my earnings when I need them.”

    Get Paid emerges on the heels of other recent Deliveroo initiatives to support the needs of riders in Hong Kong and help them enjoy well-paid, secure, flexible work from Deliveroo which can be combined with other responsibilities such as studying. In 2018 Deliveroo launched a completely free, first-of-its-kind insurance package for all on-demand self-employed Deliveroo riders in Hong Kong and worldwide. This year, Deliveroo is providing over 150 riders in Hong Kong with access to 13 first aid training courses administered by the Hong Kong Red Cross, to equip them with life-saving skills which can benefit the riders and the Hong Kong community where they live and work.

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  • Deliveroo Hong Kong launches loyalty program

    Deliveroo Hong Kong launches loyalty program

    Deliveroo Hong Kong believes a new loyalty program it has launched will drive retail-order growth by 75 per cent and increase order frequency by 85 per cent.

    Launched yesterday at the company’s Food Market in Sai Ying Pun, the program rewards customers who order food with an e-stamp for every HK$50 spent at Food Market. After they collect 10 stamps they can redeem a $100 coupon redeemable in store. Or they can save 20 stamps for a $150 in-store cash coupon; 30 stamps for $200. Members of the program can also enjoy birthday rewards of 10 per cent off any purchase during their birthday month.

    “Our aim is to reward customers with more opportunities to enjoy a delicious meal, support our restaurant partners via a new platform for sales, brand love and publicity; and to bolster Deliveroo’s bold expansion plans,” said Brian Lo, GM of Deliveroo Hong Kong.

    Food Market was launched last December, as the food-delivery service’s first direct-to-consumer location, letting customers walk in off the street and order their food for takeaway. Food Market also prepares food orders for delivery via the Deliveroo platform.

    Lo says the market has brought an additional 50 per cent in order volume and 26 per cent in new customer acquisition within the area during the past six months.

    It is currently home to five restaurant partners offering 15 dining concepts, including new virtual restaurant brands which are exclusively available via Deliveroo. Chinese restaurant Crystal Jade launched the delivery-only virtual brands Lao Er and Brother Kwok aimed at younger consumers. Other new brands launched through Food Market include The Pasta Project by Pizza Express, Shaka, Kai and Blazed by Pololi Group, and Leaves & Liberty and The Dogg Pound by Beef & Liberty.

    Deliveroo is now planning to expand Food Market, exploring new partnerships with student unions and looking at ways to further scale the concept’s success across the territory.

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  • Amazon helps with Deliveroo funding round

    Amazon helps with Deliveroo funding round

    Amazon is leading another funding round in international food-delivery startup Deliveroo.

    The US online retailer and existing shareholders including T Rowe Price, Fidelity Management and Research Company, and Greenoaks will invest US$575 million in the company, taking the cumulative total raised to date to $1.53 billion.

    “With this funding, Deliveroo will continue to build its world-class service – bringing customers the food they want whenever and wherever they want it, offering even more work for riders, and helping restaurants to grow their businesses by reaching new customers,” the company said in a statement.

    The funds will be deployed to growing Deliveroo’s London-based engineering team, expanding Deliveroo’s delivery reach, innovations such as the company’s delivery-only super kitchens called Editions and the development of new products providing customers with a more personalized experience.

    “This new investment will help Deliveroo to grow and to offer customers even more choice, tailored to their personal tastes, offer restaurants greater opportunities to grow and expand their businesses, and to create more flexible, well-paid work for riders,” said Will Shu, founder, and CEO of Deliveroo.

    “Amazon has been an inspiration to me personally and to the company, and we look forward to working with such a customer-obsessed organization. This is great news for the tech and restaurant sectors, and it will help to create jobs in all of the countries in which we operate.”

    Amazon UK country manager Doug Gurr said the company was impressed with Deliveroo’s approach and its innovation in delivery options.

    “Will and his team have built an innovative technology and service, and we’re excited to see what they do next.”

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  • Amazon Helps Deliveroo with $835m in funding round

    Amazon Helps Deliveroo with $835m in funding round

    Deliveroo on Friday announced it is looking to raise US$575 million ($835 million) in a Series G funding round, bringing its total investment to date to US$1.53 billion ($2.22 billion).

    Amazon is set to be the largest investor in the round, alongside existing investors T. Rowe Price, Fidelity Management and Research Company and Greenoaks.

    The food delivery company said it will use the capital to grow the tech team at its UK headquarters, expand its delivery reach to add new customers and continue to innovate its delivery-only kitchen concept, Deliveroo Editions.

    The company also plans to develop new products to give customers a more personalized experience, increase support for its restaurant partners and provide riders with new tools for flexible and well-paid work.

    “This new investment will help Deliveroo to grow and to offer customers even more choice, tailored to their personal tastes, offer restaurants greater opportunities to grow and expand their businesses, and to create more flexible, well-paid work for riders,” Will Shu, founder, and CEO of Deliveroo, said in a statement about the funding round.

    Shu said he was looking forward to working with Amazon.

    “Amazon has been an inspiration to me personally and to the company, and we look forward to working with such a customer-obsessed organization.

    The company said the investment will benefit restaurants, by helping them grow their business, and riders, by giving them more work. Deliveroo has been a leader in offering perks and protections in the emerging gig economy.

    Deliveroo in Australia last year partnered with Whitelion to help long-term unemployed young people to work and collaborated with Open Classrooms to give riders free access to hundreds of online courses for professional development.

    “We’re impressed with Deliveroo’s approach, and their dedication to providing customers with an ever increasing selection of great restaurants along with convenient delivery options,” said Doug Gurr, Amazon UK country manager.

    “Will and his team have built an innovative technology and service, and we’re excited to see what they do next.”

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  • Deliveroo appoints Susana Voces as new Vice President for Restaurants

    Deliveroo appoints Susana Voces as new Vice President for Restaurants

    Deliveroo has appointed Susana Voces to be the company’s new Global Vice President for Restaurants. This comes as Deliveroo has expanded rapidly across the world, now in 14 markets and working with 80,000 restaurants.

    Mrs Voces will be working in Deliveroo’s London HQ and brings a huge amount of experience to this vital role. Mrs Voces was previously the General Manager for Ebay Italy and Spain. In these roles she reinforced the company’s position in both countries, achieving a high level of notoriety for the marketplace platform and consolidating a business of 7.5 million active users and 40,000 professional sellers.

    Before then Mrs Voces was Country Manager for Ebay Marketplaces in Spain and Head of Merchant Services for PayPal in Spain and Portugal. Experience in these roles, as well as having worked at Ericsson for seven years and has a Masters in Business from Harvard, mean Mrs Voces will help Deliveroo continue to improve its offer to restaurants.

    Restaurants that work with Deliveroo are able to reach customers they otherwise would be unable to and see their revenues increase by up to 30%. In 2019 Deliveroo is committed to being the partner of choice for restaurants in all markets. The company and Mrs Voces’ priorities for restaurants will be:

    • Innovation. Deliveroo helps restaurants create Virtual Brands – completely new brands run out of restaurants’ kitchens, increasing choice for consumers and sales for restaurants. Deliveroo’s Editions delivery-only kitchens enable restaurants to expand to places they otherwise wouldn’t be able to as they reduce the cost and the risk for partners. Deliveroo will continue to roll out innovations that help restaurants extend their menus and reach a wider customer base.
    • Data insights. Deliveroo has unique insights on how restaurants’ delivery services perform. Restaurants can use this via Deliveroo’s ‘Restaurant Home’, which provides data on performance, to learn how to improve their service and understand where their competitors have an advantage.
    • More freedom on the platform. Deliveroo’s ‘Marketer’ gives restaurants greater freedom to launch their own discounts and promotions on the platform. Restaurants get 30% more orders when they run an offer with Marketer, on average.
    • Marketplace+. Deliveroo is uniquely enabling restaurants to fulfill orders either with their own rider fleets or though Deliveroo riders. This service, ‘Marketplace+’, dramatically extends the delivery service restaurants are able to offer while improving delivery times.
    • Increased selection for consumers. Deliveroo has enabled consumers to be able to order from further afield; at the end of last year, customers could on average see double the number of restaurants they could see at the beginning of the year. This increases overall order volumes on the platform, benefiting all partners.

    Susana Voces said, “This role is hugely exciting. Deliveroo is a company with huge potential. There are so many amazing restaurants out there, from household name chains to innovative street stalls, and we want everyone to be able to order whatever they want whenever they want it, catering for every occasion. This is a great, ambitious company and I can’t wait to get stuck in. Everything we do will be about supporting restaurants and helping them to grow, making their food available to as wide an audience as possible.”

    Brian Lo, General Manager of Deliveroo Hong Kong, said, “Deliveroo has always led the way in bringing new innovations to local food sectors and it is great that Susana is joining to help us continue to improve the support we offer to restaurants. She has huge experience and talent and will help the team ensure we are offering customers and restaurants the best possible food experience.”

  • First Aid, Delivered: Deliveroo Provides Riders With Red Cross First Aid Training

    First Aid, Delivered: Deliveroo Provides Riders With Red Cross First Aid Training

    Deliveroo riders are well loved in Hong Kong for delivering great food direct to people’s doors, and now many riders and walkers will also have the skills to deliver first aid to members of the public in an emergency – thanks to first aid training rolled out by the leading food delivery platform in April.

    Deliveroo will provide over 150 riders in Hong Kong with access to 13 first aid training classes. Administered by the Hong Kong Red Cross. The courses will equip Deliveroo riders and walkers with life-saving skills that can benefit the Hong Kong community in which they live and work. Participants in the training sessions will gain skills and confidence in dealing with emergencies, including scenarios such as finding someone unresponsive, badly injured or unable to breathe. cardiopulmonary resuscitation instruction and an introduction to automated external defibrillators will also be provided.

    Brian Lo, General Manager of Deliveroo Hong Kong, said, “I’m proud of our riders in Hong Kong for consistently going above and beyond in bringing the best food from local restaurants direct to hungry diners. Our riders are a force for good, and we hope that through this initiative, Deliveroo can help tackle the problem of people not receiving life-saving first aid in advance of emergency services getting to the scene. We’re delighted to equip riders with first aid skills and knowledge that will serve them in life, in their careers, and for the good of Hong Kong.”

    The training programme in Hong Kong is part of a global initiative from Deliveroo, which will see a total of 3,000 riders receive first aid courses. The first aid initiative was created after research commissioned by the British Red Cross in January 2018 showed that just 5% of adults in Britain have the skills and confidence to provide first aid in emergency situations.

    In Hong Kong, various groups including The University of Hong Kong and the Hong Kong Medical Journal have found evidence that the public lacks first aid knowledge and skills, which affects their willingness to offer assistance in an emergency situation. However, the research also shows that when training courses are provided, there is significant improvement in people’s willingness to provide first aid.

    Mr. LEUNG Yiu-wah, Chairman of First Aid Advisory Panel, Hong Kong Red Cross said, “First aid is an extremely valuable skill, enabling you to provide assistance in a crisis or time of need. While many people may feel unqualified to provide help in an emergency situation, having a knowledge of first aid means you can make simple yet impactful interventions. We encourage everyone in Hong Kong to enhance their own first aid education.”

    Chun-ming, a 25 year old rider with Deliveroo in Hong Kong, said, “Being a Deliveroo rider puts me in all corners of Hong Kong, at all times of the day. You never know what’s going to happen, so I think it’s quite useful to have an understanding of how to help out if I do come across a medical emergency involving members of the public. Hong Kong is my home, and as a member of the Hong Kong community, I’m proud to be able to enroll in this first aid course and potentially make a difference for others.”

    The first aid training programme for riders comes off the back of other recent Deliveroo initiatives in support of the Hong Kong community. In February, Deliveroo collaborated with St. James’ Settlement and restaurant partner LAO ER by Crystal Jade to host a festive Chinese New Year tea gathering event for elderly people in Hong Kong who live alone. Deliveroo also offered 100 free meals to domestic helpers last December, as a holiday treat to recognise their valuable role for families in Hong Kong.

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  • Deliveroo Plus Service Launched in Hong Kong

    Deliveroo Plus Service Launched in Hong Kong

    Food-delivery service Deliveroo has launched a subscription model in Hong Kong, dubbed Deliveroo Plus.

    For HK$98 a month, customers can get unlimited free delivery on meals ordered throughout the day. The service is being launched with a two-week free trial.

    Deliveroo Plus is being rolled out internationally after a successful launch in the UK. Deliveroo says that during their first two months of signing up to the pilot, half of the UK customers saved nearly £25 ($260), whilst one in 10 saved more than £75 (HK$770).

    Brian Lo, Deliveroo Hong Kong GM, said Deliveroo Plus aims to reward frequent customers by offering better value for money.

    “This new subscription service provides a more affordable option to the frequent users while the earnings of riders is expected to rise with the increasing demand for food delivery.”

    By its nature, the service will also likely make customers commit to one platform rather than shopping across rival services.

    Customers throughout Hong Kong wishing to subscribe to Deliveroo Plus will see the option to sign up to the service on their basket at checkout and in the ‘account’ section of the app and website.

    Deliveroo operates in more than 500 towns and cities across 14 markets: Australia, Belgium, France, Germany, Hong Kong, Italy, Ireland, the Netherlands, Singapore, Spain, Taiwan, UAE, Kuwait and the UK.

  • Deliveroo Supports 2K+ Jobs and Adds HK$1.3 Billion Revenue to Hong Kong Economy

    Deliveroo Supports 2K+ Jobs and Adds HK$1.3 Billion Revenue to Hong Kong Economy

    Showcasing its positive influence on the Hong Kong economy, Deliveroo today published a new report assessing its impact on partner restaurants and the wider market. Amongst other findings, the research indicates that Deliveroo supports 2,100 jobs in Hong Kong and adds HK$1.3 billion in revenue.*

    The major, independent study was commissioned by Deliveroo and conducted by leading independent economic consultants Capital Economics. It shows the full, positive economic impact of Deliveroo’s activities in Hong Kong and globally, examining increased revenues received by restaurants and their suppliers as a result of partnering with Deliveroo; the impact of spending of Deliveroo riders and employees; the impact of spending by Deliveroo on suppliers; and the tax generated by Deliveroo’s operations.

    The report reveals that in Hong Kong:

    • Deliveroo supports approximately 2,100 jobs across the Hong Kong economy. This is on top of the approximately 2,500 riders and walkers in Hong Kong to whom Deliveroo currently offers flexible, well-paid work delivering meals.
    • Deliveroo supports 1,700 additional jobs in the Hong Kong restaurant sector, of which 1,200 are in chain restaurants and 490 are in independent restaurants.
    • Deliveroo generates HK$956 million in additional revenue for the restaurant sector in Hong Kong, of which HK$668 million is in chain restaurants and HK$288 million is in independent restaurants.
    • In total, Deliveroo supports HK$1.3 billion in revenue across the economy of Hong Kong.
    • 54% of restaurants who partner with Deliveroo in Hong Kong say that, as a result, they have seen increased revenue from people dining in at their restaurant.
    • Deliveroo’s tax contributions in Hong Kong amount to HK$29 million in employee taxes and HK$74 million in corporation taxes.
    • Deliveroo’s contribution to economic growth (measured by Gross Domestic Product) in Hong Kong is HK$596 million.
    • Capital Economics project that if Deliveroo continues to grow at its current rate, the report projects that the company’s operations would support somewhere in the region of 4,500 jobs and HK$1.1 billion of economic output (measured by Gross Domestic Product) in Hong Kong by 2020.

    The report was conducted across all of Deliveroo’s 13 markets worldwide. Globally, the report found that:

    • In total, Deliveroo supports 67,000 jobs across the economies of the markets in which it operates, which is on top of the 130,000 riders to whom Deliveroo provides flexible, well-paid work.
    • Deliveroo supports 59,000 additional jobs in restaurant sectors across the economies of the markets in which it operates, of which 41,000 are in or from chain restaurants and 18,000 are in or from independent restaurants.
    • Deliveroo generates a total of HK$22.2 billion in additional revenue for restaurant sectors across the economies of the markets in which it operates, of which HK$15.4 billion is in chain restaurants and HK$6.8 billion is in independent restaurants.
    • Capital Economics project that if Deliveroo were to continue to grow at the same rate it is today, the report estimates that it would support somewhere in the region of 200,000 jobs and HK$41.1 billion of economic output globally by 2020.

    Brian Lo, General Manager of Deliveroo Hong Kong, said, “Hong Kong boasts one of the most dynamic F&B markets in Asia, with fierce competition, demanding diners and an ever-evolving landscape of local, regional and international players. In this context, Deliveroo is proud to be an innovative and influential force for the restaurant sector, making a positive economic impact. Deliveroo helps to increase restaurants’ sales, increase the number of people employed in restaurants and ultimately helps restaurants to grow their businesses.

    This, as a result, brings more choice and food options to local communities, so more people can have more amazing food whenever and wherever they want it.”

    *         NB: all figures cover the output arising from Deliveroo’s operations/activities over the 12 months to November 2018.

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  • New Deliveroo Subscription Service gives Food Lovers Free Delivery

    New Deliveroo Subscription Service gives Food Lovers Free Delivery

    Deliveroo the leading food-delivery company is today launching Deliveroo Plus, a new subscription service available for food lovers across Hong Kong. The new service, priced at HK$98 a month, will enable customers to get unlimited free delivery. Customers will be able to benefit further by trialling Deliveroo Plus free for two weeks or more.

    Deliveroo Plus is being rolled out following a successful launch in the UK. During their first two months of signing up to the pilot, half of all customers saved nearly £25 (around HK$ 260) over the time period, whilst one in ten saved over £75 (around HK$ 770).

    Brian Lo, General Manager, Hong Kong at Deliveroo said, “At Deliveroo, we are continuously striving to innovate our offer as well as expand our delivery platform. Through the launch of Deliveroo Plus, Deliveroo aims at rewarding our users with a better value for money. This new subscription service provides a more affordable option to the frequent users while the earnings of riders is expected to rise with the increasing demand for food delivery.”

    Customers throughout Hong Kong wishing to subscribe to Deliveroo Plus will see the option to sign up to the service on their basket at checkout and in the ‘Account’ section of the app and website.

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