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Tag: Deliveroo

  • Australians open to subscription services, Deliveroo study finds

    Australians open to subscription services, Deliveroo study finds

    Australia has experienced an unprecedented rise in demand for subscription services across the country, according to research by food-delivery company Deliveroo.

    The study found that 62 percent of Australians are currently using more than six subscription services. The most popular type of subscription service is TV streaming services, followed by food subscriptions.

    Growth of subscription services mostly resulted from customers’ need for convenience, variety, and cost savings, the survey concluded.

    To keep up with the trend, Deliveroo has launched its own subscription service ‘Plus’, offering Aussies access to unlimited deliveries for a monthly fee. The launch follows the trial of the service in 2019 where more than 45,000 customers signed up in the first month.

    “This is primarily aimed at supporting families and couples who are ordering larger baskets as a group,” the company said in a statement. “Deliveroo has seen a surge in people ordering for multiple numbers and wants to make delivery more affordable and accessible for them.”

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  • Deliveroo eyes US$10.5 billion listing after some funds steer clear

    Deliveroo eyes US$10.5 billion listing after some funds steer clear

    Deliveroo will price its initial public offering at 390 pence per share, banks working on the deal said on Tuesday, at the bottom end of previously indicated valuations for the food delivery group.

    Food delivery company Deliveroo will price its initial public offering at 390 pence per share, banks working on the deal said on Tuesday, at the bottom end of a previously indicated range for the food delivery group.

    That would indicate an overall valuation of 7.6 billion pounds (US$10.46 billion), less than initially expected, after a string of major UK fund managers said they would not take part, citing concerns about its dual-class share structure and its gig economy business model.

    The listing is covered multiple times over, the bookrunners said, with the deal expected to close at 1200 GMT.

    “Given volatile global market conditions for IPOs, Deliveroo is choosing to price responsibly and at an entry point that maximises long-term value for our new institutional and retail investors,” a spokesperson for Deliveroo said.

    The listing of London-based company, founded by boss William Shu in 2013, is set to be London’s biggest IPO since Glencore’s in May 2011 and also the biggest tech float on the London Stock Exchange.

    Heavyweight investors Aberdeen Standard Life, Aviva, Legal & General Investment Management and M&G have all said they will sit the deal out, amid criticism of its workers’ rights.

    Some of them also question whether the loss-making business can ever justify its valuation.

    Having initially looked for up to 8.8 billion pounds, the British tech firm on Monday went with a narrower price range, indicating a maximum valuation of up to 7.85 billion pounds, citing market volatility.

    Deliveroo’s self-employed drivers have seen a boom in demand during the COVID-19 pandemic, bringing food from otherwise-shuttered restaurants to housebound customers.

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  • Deliveroo confirms IPO Offer Price

    Deliveroo confirms IPO Offer Price

    The Offer Price has been set at £3.90 per Share, equating to a market capitalisation at Admission of £7.59 billion (excluding any over-allotment shares).

    • Commencement of conditional dealings on the London Stock Exchange is expected to take place at 8 a.m. (UKT) on 31 March 2021 under the ticker “ROO” (ISIN: GB00BNC5T391).
    • Deliveroo intends to use the net proceeds from the issue of the new Shares to continue to invest in the growth opportunities available:
    • Bringing the food category online represents an enormous market opportunity. The way we think about it is simple: there are 21 meal occasions in a week – breakfast, lunch, and dinner – seven days a week. Right now, less than one of those 21 transactions takes place online. We are working to change that.
    • We have executed well, from a growth, expansion, and profitability perspective, but we are just truly starting our journey.
    • We will continue to invest in the innovations that we believe will further enhance our core marketplace for consumers, restaurants and grocers, and riders, while also continuing to further develop our growth businesses, in particular, Editions, Plus and Signature.

    Will Shu, Founder and CEO of Deliveroo, said: 

    “I am very proud that Deliveroo is going public in London – our home. As we reach this milestone I want to thank everyone who has helped to build Deliveroo into the company it is today – in particular our restaurants and grocers, riders and customers. In this next phase of our journey as a public company we will continue to invest in the innovations that help restaurants and grocers to grow their businesses, to bring customers more choice than ever before, and to provide riders with more work. Our aim is to build the definitive online food company and we’re very excited about the future ahead.”

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  • Deliveroo announces IPO Price Range

    Deliveroo announces IPO Price Range

    Deliveroo is providing an update on trading for the 2 month period January and February 2021 versus the comparable period in 2020.

    GTV – the total amount of transactions it processes on its platform – has grown +121% year on year at the group level in January and February 2021. GTV in the UK and Ireland has grown +130% year on year and GTV in the Group’s other markets has grown +112% year-on-year.

    This follows the Company’s Registration Document, published on 8 March 2021, which showed GTV grew64% in 2020. Fourth quarter 2020 run-rate GTV amounts to over £5 billion. In 2020, underlying gross profit margin as a percentage of GTV grew from 5.8% in 2018 to 8.8%, demonstrating fast growth underpinned by strong unit economics.

    IPO Offer Highlights

    • The price range for the Offer has been set at £3.90 to £4.60 per Share, implying an estimated market capitalisation at Admission of between £7.6 billion and £8.8 billion (excluding any over-allotment shares).
    • We will apply for admission of shares on the standard listing segment of the Official List of the FCA and to trading on the main market of the London Stock Exchange.
    • The Offer will comprise of new Shares to be issued by Deliveroo (expecting to raise gross proceeds of approximately £1 billion) (“New Shares”) and existing Shares to be sold by certain existing shareholders.

    o    Bringing the food category online represents an enormous market opportunity. The way we think about it is simple: there are 21 meal occasions in a week – breakfast, lunch, and dinner – seven days a week. Right now, less than one of those 21 transactions takes place online. We are working to change that.

    o    We have executed well, from a growth, expansion, and profitability perspective, but we are just truly starting our journey.

    o    We will continue to invest in the innovations that we believe will further enhance our core marketplace for consumers, restaurants and grocers, and riders, while also continuing to further develop our growth businesses, in particular, Editions, Plus and Signature.

    Will Shu, Founder and CEO of Deliveroo, said: 

    “We are proud to be listing in London, the city where Deliveroo started. Becoming a public company will enable us to continue to invest in innovation, developing new tech tools to support restaurants and grocers, providing riders with more work and extending choice for consumers, bringing them the food they love from more restaurants than ever before. This will help us in our mission to become the definitive food company. We have enjoyed a strong start to 2021 and we are only at the start of an exciting j

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  • Deliveroo announces strong 2020 results as part of an Expected Intention to Float on the London Stock Exchange

    Deliveroo announces strong 2020 results as part of an Expected Intention to Float on the London Stock Exchange

    Deliveroo has revealed a strong financial and operating performance for 2020 ahead of its intended listing on the London Stock Exchange, which was formally announced this morning.

    Over the course of the year, the company grew gross transaction value – the total amount of transactions it processes on its platform – by 64%, from £2.5bn in 2019 to £4.1bn. Fourth quarter 2020 run-rate GTV amounts to over £5 billion. Strong GTV growth was driven by an increase in monthly active customers as well as greater engagement from its existing consumer base.

    While 2020 has seen strong engagement from Deliveroo’s user base of more than 6 million monthly consumers, the company’s consumer cohorts have increased their spend on the platform year-on-year, acting as a growing, recurring revenue stream.

    Deliveroo has seen strong market share gains in 2020 that have driven it to leading positions across many of its markets. When markets have opened for dine-in following lockdowns Deliveroo has continued to see very strong consumer engagement and order frequency.

    Despite this significant growth, online food delivery is still at an early stage, presenting enormous growth potential. The restaurant and grocery sectors represent an addressable market of £1.2 trillion in Deliveroo’s 12 markets, of which just 3% of sales are estimated to be online – equivalent to less than 1 out of the 21 weekly meal occasions being online.

    Proven profitability at scale and best-in-class and improving unit economics 

    Deliveroo demonstrated that it could operate profitability at scale in 2020, having been profitable on an Adjusted EBITDA basis over two quarters. Furthermore, underlying gross profit was up 89.5% to £358m from £189m the previous year.

    Deliveroo’s profitability is a validation of the fact that it is the leading operator of the logistics food delivery model. Through a combination of its leading technology, operations and quality of customer cohorts, Deliveroo has achieved best in class unit economics. Gross profit margin as a percentage of GTV has grown from 5.8% in 2018 to 8.8% in 2020, with all markets experiencing an improvement over this period. In several key markets that are more mature, Deliveroo has achieved a gross profit margin of 12% or more.

    These best in class unit economics come after accounting for the major investments Deliveroo has made in its Editions, Signature, Plus and on-demand grocery businesses, delivering an outstanding customer experience in every neighbourhood it operates.

    As a result of this strong performance, Deliveroo narrowed underlying losses for the year to £223.7m, compared to £317m in 2019. The company remains focused on investing in driving growth in a nascent online food market.

    Leading from the front on innovation 

    Deliveroo plans to invest in its long-term proposition by developing its core marketplace, enhancing its superior consumer experience, providing restaurant and grocery partners with unique tools to help them grow their businesses, and providing riders with the flexible work they value alongside security.

    Deliveroo will also invest to further develop its innovative growth businesses: Editions delivery-only kitchens; Signature, enabling restaurants to offer delivery via their own online channels; Plus subscription service, removing delivery fees for a flat monthly charge; and on-demand grocery.

    Strong operational execution 

    Deliveroo pioneered the logistics delivery model in the UK, which is now the winning model in food delivery globally. The company works with over 115,000 best loved restaurants, takeaways and grocery stores globally and provides work to over 100,000 riders across 800 locations across12 markets.

    Deliveroo’s leading technology, driven by machine learning, ensures that all three sides of its marketplace continue to interact seamlessly, strengthening the interests of each constituent part, with restaurants maximising online sales, riders maximising earning potential, and consumers receiving a wider selection of desired food on time.

    Supporting all three sides of our marketplace with an unprecedented £50m Community Offer for consumers

    Alongside its EITF announcement, Deliveroo has ensured that all sides of its marketplace will benefit from any future floatation. The company announced that it will make an unprecedented 50 million in shares available to its UK customers in an expected forthcoming IPO and once listed will create a new £16 million Thank You Fund for riders, providing cash payments to the riders who have completed the most orders. Deliveroo has also announced a £50 million Communities Fund to support the local communities in which it operates. In 2018 Deliveroo announced that all permanent employees would be option-holders in the company, and so the company’s workforce will also benefit from any future floatation. These moves reflect Deliveroo’s desire to give back to those that have contributed to the company’s growth to date and to ensure they can share in its future.

    In an introductory letter to the company’s Expected Intention to Float, Deliveroo founder and CEO, Will Shu, writes:

    “Today, Deliveroo is so much bigger than I ever would have thought possible. We are building delivery-only kitchens, delivering groceries, building tools for restaurants to take them into the digital age – things I never contemplated when we launched. Yet we truly believe we are still getting started. Our ambitions have increased as we start to truly understand and execute on the opportunity in front of us in online food. 

    A lot has changed since we launched eight years ago, but two very important things haven’t. First, we are customer-obsessed. And second, we are all about food. And if there are two principles that govern us here, it’s these. Serving our restaurants, our grocery partners, our riders and of course our end consumers is what we’re all about. All working together in the service of great food. That will never change.”

  • Deliveroo for Business Survey Reveals: Challenges faced by companies post pandemic present opportunities for boosting staff morale

    Deliveroo for Business Survey Reveals: Challenges faced by companies post pandemic present opportunities for boosting staff morale

    Deliveroo announces today the results of its Deliveroo for Business survey, in which nearly 100 corporate partners with over 10,000 employees were polled to reveal changing workplace food habits amidst the COVID-19 pandemic. Main findings reveal that businesses in Hong Kong are eager to embrace more workplace catering options, as well as extend food allowances and rewards to employees working from home.

    2020 saw many offices throughout the city adopt new work from home policies. 91% of Deliveroo’s corporate clients have implemented various types of work from home or flexible work arrangements since the start of the pandemic. With more than half of businesses (55%) surveyed saying they plan to maintain this way of working for the foreseeable future, Deliveroo is seeking new ways to assist its Deliveroo for Business partners, and offer solutions to their employees so that they feel engaged, connected and rewarded whether they are working in offices or remotely. With more remote work being adopted, still companies have yet to implement new measures in view of this. 34% of companies have not organised any virtual social events since the outbreak of Covid, and 47% of companies wanted to organise events or celebrations but were not able to because of the pandemic.

    Jeanette Smerin, Head of Deliveroo for Business, Hong Kong & Singapore, said: “We understand that the past year has been a difficult one for team and company bonding with the ongoing social distancing restrictions, but despite the challenges we remain dedicated to creating new and exciting ways to bring Deliveroo perks to our client’s employees.  As staff parties, year-end celebrations and holiday events have long been linked to employee appreciation and boosting staff morale, we are working with our partners to optimise services that can conveniently reward staff from the comfort of their homes. This includes offering vouchers from Deliveroo partnered restaurants and on-demand grocery stores so that employees can easily order their favourite food or grocery items to their home.”

    Last year Deliveroo announced grocery delivery partnership with British retailer Marks & Spencer, renowned convenience chain 7/11 and Japanese mega-store Don Don Donki to deliver not only delicious food but also household items. These services are not only seen as a valued company perk, but are beneficial in a practical sense, with Deliveroo on-demand grocery services on the rise and more neighbourhoods beginning to offer a variety of popular restaurant options.

    With Hong Kong infamous for its late working hours, whether it be from the office or at home, 45% of companies polled revealed that they offer individual food allowances to employees, however only 10% allow employees to order from anywhere they want. With work from home trends showing no signs of abating, Deliveroo is encouraging more companies to adopt flexible ordering policies, which will subsequently help foster a more caring corporate culture, particularly if they adopt health-focused food allowances. Currently, nearly half (47%) of employers from the survey said they had provided team lunch orders in the past, while 34% offered snacks and sweets, and 29% opted to give employees fresh fruit. With food being a vital tool in maintaining healthy and attentive employees, companies would be advised to expand their offerings outside the office, with 35% of those polled limiting their food orders to the workplace, in comparison to home-based orders.a

    Other data within the survey revealed that Chinese cuisine was the most popular to order for office meals (71%), followed by Western (65%), and Japanese (57%). 38% reported ordering salads, a trend Deliveroo expects to increase as more health-focused policies may be adopted post-COVID-19. Meanwhile 74% of businesses listed employee preference as the key factor when they consider which restaurants to order from, showing a growing interest amongst employers in listening and responding to the needs of their teams. The survey also found that online food platforms now have an important role to play in how people recycle, with 77% of surveyed partners indicating that they are more inclined to order from restaurants that supply eco-friendly packaging, an encouraging figure that will likely push the industry into adopting more sustainable practices.

    Smerin added: “Here at Deliveroo for Business, we’re committed to catering to our clients’ needs and expanding our DFB offerings whether it be in office catering, or at home solutions from our restaurants partners or on-demand grocery services or corporate pantry services. That is why the survey is vital to unlocking evolving trends and keeping up to date with the city’s ever-changing needs. We are interested to learn that companies would welcome pantry services providing fruits and snacks to their employees. As we create new campaigns and release new offers to keep spirits up throughout the pandemic and beyond, we are dedicated to providing more options for companies in this new working style in the future.”

    As more employers embrace Deliveroo for Business and see the potential for its office catering services, the food delivery platform is dedicated to expanding its corporate offerings. For instance, Deliveroo is exploring the possibility of adding a corporate pantry subscript on service this year to offer companies snacks, fruits, and nuts in the office – 58% of respondents indicated that they would be interested in this type of service. Deliveroo also remains committed to providing new and innovative employee reward-based schemes, such as gift cards to restaurant partners and grocery stores, as well as helping companies to improve on their green credentials.

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  • Deliveroo’s Six Month Partnership with Feeding Hong Kong Raises HK$650,000, delivering 130,000 Meals to Hong Kong’s Food Insecure

    Deliveroo’s Six Month Partnership with Feeding Hong Kong Raises HK$650,000, delivering 130,000 Meals to Hong Kong’s Food Insecure

    Deliveroo today announces that, together with Feeding HK, over HK$650,000 has been raised by Deliveroo customers through the delivery app’s donation feature. A first of its kind in Hong Kong, the Deliveroo in-app donation and tipping feature allowed customers to round up their totals or make an additional contribution. Since the campaign’s kick-off earlier this June, the funds raised have resulted in over 130,000 meals being delivered to Hong Kongers experiencing food insecurity.

    With unemployment at a record 16 year high of 6.4 percent, in 2021 Deliveroo is extending the partnership with Feeding HK to reach low-income-families who have been badly impacted by COVID-19 via their network of frontline charities across Hong Kong, including Action Care in Shau Kei Wan, J Life Foundation in Sham Shui Po, and People Service Centre in Tuen Mun and across four locations in Kowloon.

    Alongside the in-app donations, Deliveroo will partner with Feeding Hong Kong to officially launch its Chinese New Year Food Drive at two of its Editions locations in Quarry Bay and Sai Ying Pun. Hong Kongers can join the Food Drive by dropping off donations of staple foods such as cooking oil, rice and noodles and canned goods which will then be given to disadvantaged families throughout the celebratory period leading up to the Year of the Ox.

    Brian Lo, General Manager of Deliveroo Hong Kong, said, “We have always had high expectations for our partnership with Feeding HK. With families struggling, we want to do our best to make sure people across the city don’t go home to an empty dining table. Today, myself and everyone at Deliveroo are extremely proud to report that the initiative has achieved so much in just a short six months, resulting in over 130,000 meals delivered to beneficiaries all across Hong Kong.”

    “I’d like to personally thank all of the Deliveroo customers who donated – HK$650,000 is certainly not a small amount – and used the tip feature throughout our campaign. Your donations have made an enormous impact on the lives of thousands of people. We’re excited to continue to work alongside Feeding HK into the holiday season and new year, to help empower more across the city to extend the power of giving at our Editions locations.”

    Gabrielle Kirstein, Chief Executive Officer of Feeding Hong Kong, said “We’re immensely grateful for the past six months’ support from Deliveroo and are excited to continue to develop our partnership with them. Thanks to the assistance and generosity from Deliveroo and its customers, over 130,000 meals have been delivered to those in Hong Kong at risk of hunger. As the city continues to experience rising unemployment rates, loss of income, and higher food prices throughout the city during the pandemic, campaigns and drives such as this are all the more important.”

    “Our reach to more community members and the additional support we’ve received this year has been so touching. From the bottom of our hearts, we’d like to thank Deliveroo and all those who have donated. We are passionate to keep the momentum going and help to feed more at-risk individuals alongside Deliveroo over the Chinese New Year period.”

    The partnership with Feeding HK comes as Deliveroo pledged last year to make imperative sustainable development goals, following the United Nations Sustainable Development Agenda’s goal of ‘Zero Hunger.’ The CSR effort is among one of the many unique initiatives launched last year to support the community, following a collaboration with The Nesbitt Centre to bring cakes and biscuits to more than 150 frontline hospital staff and a partnership with The Hong Kong Jockey Club’s Charity Trust for its COVID-19 Food Assistance Programme to provide meals for hundreds of thousands of beneficiaries.

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  • Kevin Wong Appointed Commercial Director of Deliveroo HK

    Kevin Wong Appointed Commercial Director of Deliveroo HK

    Hong Kong on-demand platform and food delivery giant Deliveroo has announced the appointment of Kevin Wong Chi Wang as Commercial Director. He will lead the Deliveroo restaurants team, which comprises over 60 account managers, business development professionals, and restaurant operations executives to build the best food delivery partnership experience for restaurants to help them grow their businesses through delivery and establish innovative new ways to drive sales In that context, Kevin will be the face of Deliveroo in the F&B industry to manage a restaurant portfolio of over 8,000 partners and grow Deliveroo’s list of partners in the market.

    Prior to joining Deliveroo, Kevin spent over two decades at The Dairy Farm Group, most recently as the Regional Category Director (Food) in North Asia and as Sales and Merchandising Director for the supermarket leader Wellcome. Immediately prior to joining Deliveroo, Kevin served as General Manager at Asia Wine Service & Education Centre (AWSEC). As the newest member to the Deliveroo Commercial Team, Kevin will utilise his deep understanding of the Hong Kong and Asian food retail markets and current consumer trends, to help the company further its hyper-growth mode. His appointment comes as Deliveroo seeks to boost its commercial team to drive growth ambitions across the city, supporting restaurant and grocery partners, as the company fosters existing relationships and establishes new ones with local favourites, established chains, and homegrown heroes.

    Brian Lo, General Manager of Deliveroo Hong Kong, said: “Kevin is truly a seasoned professional in Hong Kong’s local retail market, and his track record in understanding customers, in-depth industry knowledge, unparalleled merchandising expertise and decades of leadership experience is sure to bring an innovative and thoughtful perspective to the commercial role and the Deliveroo leadership team. He joins Deliveroo at an important time for Deliveroo, as we look to cement the company’s leadership in the on-demand space and amplify recent successes. These include helping steer our ambitious expansion of Deliveroo delivery services, and restaurant partnerships across Kowloon and the New Territories regions, as well as our entry into on-demand grocery delivery. We’re delighted to have Kevin join us here at Deliveroo, and are excited to see what new opportunities and growth he has in store for the business in the coming year.”

    Kevin Wong, newly appointed Commercial Director of Deliveroo Hong Kong, said: “It’s been quite the thrill to see the growth of the food delivery space and the success of Deliveroo in a span of 5 years.Deliveroo is well on its way to becoming the definitive food company here, and I am honoured to be a part of the creative synergy that makes the company uniquely inventive in the on-demand delivery space, especially as we continue to strengthen our relationships with our restaurant partners and help to drive growth here in Hong Kong, while exploring new avenues of growth such as on-demand convenience. I have no doubts that 2021 will be a prosperous year, and look forward to working alongside my passionate team to support more F&B businesses and beyond in Hong Kong to join the thriving Deliveroo network.”

    The expanding Deliveroo team in Hong Kong will support the company’s future ambitions. Following its launch in Hong Kong in 2015, Deliveroo has grown at a record rate and with its accelerated growth and success. Deliveroo is now working with over 8,000 restaurant partners on its platform and has over 7,000 riders. It will continue to invest and expand Editions, which currently has four sites in Hong Kong, supporting 24 kitchens to provide a variety of delicious dishes to consumers. It has attracted significant investment into the HK’s on-demand grocery offerings, partnering with 7-Eleven, Don Don Donki and Marks & Spencer. This year alone, Deliveroo has added more than 3,000 restaurants to its platform, and has opened two new Editions sites within the city, with plans to open more Editions kitchens in Kowloon and New Territories in 2021.

  • Kevin Wong Appointed Commercial Director of Deliveroo Hong Kong

    Kevin Wong Appointed Commercial Director of Deliveroo Hong Kong

    Hong Kong on-demand platform and food delivery giant Deliveroo has announced the appointment of Kevin Wong Chi Wang as Commercial Director. He will lead the Deliveroo restaurants team, which comprises over 60 account managers, business development professionals, and restaurant operations executives to build the best food delivery partnership experience for restaurants to help them grow their businesses through delivery and establish innovative new ways to drive sales In that context, Kevin will be the face of Deliveroo in the F&B industry to manage a restaurant portfolio of over 8,000 partners and grow Deliveroo’s list of partners in the market.

    Prior to joining Deliveroo, Kevin spent over two decades at The Dairy Farm Group, most recently as the Regional Category Director (Food) in North Asia and as Sales and Merchandising Director for the supermarket leader Wellcome. Immediately prior to joining Deliveroo, Kevin served as General Manager at Asia Wine Service & Education Centre (AWSEC). As the newest member to the Deliveroo Commercial Team, Kevin will utilise his deep understanding of the Hong Kong and Asian food retail markets and current consumer trends, to help the company further its hyper-growth mode. His appointment comes as Deliveroo seeks to boost its commercial team to drive growth ambitions across the city, supporting restaurant and grocery partners, as the company fosters existing relationships and establishes new ones with local favourites, established chains, and homegrown heroes.

    Brian Lo, General Manager of Deliveroo Hong Kong, said: “Kevin is truly a seasoned professional in Hong Kong’s local retail market, and his track record in understanding customers, in-depth industry knowledge, unparalleled merchandising expertise and decades of leadership experience is sure to bring an innovative and thoughtful perspective to the commercial role and the Deliveroo leadership team. He joins Deliveroo at an important time for Deliveroo, as we look to cement the company’s leadership in the on-demand space and amplify recent successes. These include helping steer our ambitious expansion of Deliveroo delivery services, and restaurant partnerships across Kowloon and the New Territories regions, as well as our entry into on-demand grocery delivery. We’re delighted to have Kevin join us here at Deliveroo, and are excited to see what new opportunities and growth he has in store for the business in the coming year.”

    Kevin Wong, newly appointed Commercial Director of Deliveroo Hong Kong, said: “It’s been quite the thrill to see the growth of the food delivery space and the success of Deliveroo in a span of 5 years.Deliveroo is well on its way to becoming the definitive food company here, and I am honoured to be a part of the creative synergy that makes the company uniquely inventive in the on-demand delivery space, especially as we continue to strengthen our relationships with our restaurant partners and help to drive growth here in Hong Kong, while exploring new avenues of growth such as on-demand convenience. I have no doubts that 2021 will be a prosperous year, and look forward to working alongside my passionate team to support more F&B businesses and beyond in Hong Kong to join the thriving Deliveroo network.”

    The expanding Deliveroo team in Hong Kong will support the company’s future ambitions. Following its launch in Hong Kong in 2015, Deliveroo has grown at a record rate and with its accelerated growth and success. Deliveroo is now working with over 8,000 restaurant partners on its platform and has over 7,000 riders. It will continue to invest and expand Editions, which currently has four sites in Hong Kong, supporting 25 kitchens to provide a variety of delicious dishes to consumers. It has attracted significant investment into the HK’s on-demand grocery offerings, partnering with 7-Eleven, Don Don Donki and Marks & Spencer. This year alone, Deliveroo has added more than 3,000 restaurants to its platform, and has opened two new Editions sites within the city, with plans to open more Editions kitchens in Kowloon and New Territories in 2021.

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  • Deliveroo deepens investment into on-demand grocery segment with exclusive DON DON DONKI partnership

    Deliveroo deepens investment into on-demand grocery segment with exclusive DON DON DONKI partnership

    Deliveroo today announces its partnership with DON DON DONKI, marking the first-ever collaboration with on-demand delivery app in Hong Kong for the Japanese megastore. The exclusive partnership with Deliveroo will enable customers to access a variety of tasty snacks, ready-to-eat meals and daily essentials from DON DON DONKI, making virtual shopping simple and convenient as many people opt to stay home amidst rising COVID-19 case numbers.

    The new partnership represents Deliveroo’s deepening penetration into the on-demand grocery segment. In October, Deliveroo launched its on-demand grocery offer, giving Hong Kong food lovers across the city easier access to supermarket and convenience store retailers such as Marks & Spencer and 7-Eleven.

    Introducing DON DON DONKI on Deliveroo will connect Hong Kongers to a wide variety of exciting and essential items from Japan, starting today. DON DON DONKI to-door delivery will be available across multiple neighbourhoods in Hong Kong Island, Kowloon and the New Territories reaching approximately over 1.5mn customers; or customers can choose pick-up to shop online and skip the queue.

    Via Deliveroo, customers can access some of their favourite DON DON DONKI household essentials, ready-made meals, supermarket staples and fresh produce.  With almost 300 items available to order on Deliveroo, customers can order a wide range of items including Japanese pears, grape shine muscat, wagyu beef, fresh sashimi and sushi, assorted cheese products, snacks and sweets, beverages such as sake and canned chūhai, as well as store beauty supplies, snacks for pets and home essentials.

    The boost to Deliveroo’s on-demand grocery offerings comes as consumers in Asia are eagerly embracing online shopping methods related to F&B. With the online grocery market in Asia expected to reach over US$295 billion by 2023, Deliveroo is making sure its offer to consumers meets changing demands, which is particularly important as consumer habits continue to evolve alongside COVID-19 restrictions.  With a fleet of over 7,000 riders in Hong Kong, Deliveroo is committed to delivering meals and essential grocery items in as little as 30 minutes, ensuring people have the food and other goods they need and want.

    Brian Lo, General Manager, of Deliveroo Hong Kong said, “Deliveroo is committed to more investment in on-demand convenience, following the announcement of partnerships with 7-Eleven and Marks & Spencer earlier this year. Now, we are  incredibly excited to partner with DON DON DONKI exclusively to offer convenient delivery and pick-up access to the megastore’s amazing range of products. We are dedicated to staying on top of consumer trends and catering to what our customers want, so DON DON DONKI is an extremely relevant brand and partner to bring on board as we deepen our on-demand grocery sector penetration. The potential of eCommerce grocery services is significant, particularly in light of COVID-19, and we will continue to work with more large brands to help Hong Kongers conveniently access the products they want and need.”

    Fast and convenient DON DON DONKI shopping

    Skip the line and order online! As Deliveroo and DON DON DONKI kick off their partnership, starting from today, five DON DON DONKI stores located in key areas within Hong Kong will be ready for delivery. Customers can also choose going to any of the five stores to pick up to save time and skip the queue. In recognition of the partnership, Deliveroo is offering delicious deals to new and old Deliveroo customers. New customers can receive two $50 vouchers (T&C apply) when they sign up for Deliveroo, while long-standing customers can enjoy 15 percent off their first DONKI-on-Deliveroo purchase.  Additionally, customers can enjoy a special price for Deliveroo-exclusive Hotpot Combo in a limited co-branded thermal bag from 18 December (available on a first-come-first-served basis while stocks last).

    DON DON DONKI is a beloved Japanese discount chain that first opened its doors in Hong Kong earlier last year. Operating 24/7 in most locations, the megastore offers an abundance of Japanese snacks, beauty items, lifestyle goods, cooked food – including special bento offerings – dry goods, fresh produce, and much more. DON DON DONKI can be accessed via the Deliveroo app to order instant soups, exclusive Japanese sodas, rice bowls and much more, bringing Japan to customers’ doorsteps in Hong Kong.

  • Deliveroo Hong Kong launches new on-demand grocery delivery service, enabling Hong Kongers to access thousands of grocery products right to their doors

    Deliveroo Hong Kong launches new on-demand grocery delivery service, enabling Hong Kongers to access thousands of grocery products right to their doors

    Deliveroo Hong Kong today announces its partnership with 7-Eleven and Marks & Spencer to launch its first-ever on-demand grocery delivery service, allowing customers to access a variety of ready-to-eat meals and grocery products, which is especially important amidst the ongoing COVID-19 pandemic. Through Deliveroo’s partnership with the popular convenience chain and the British retailer, over 1,000 grocery products will be on offer, highlighting Deliveroo’s commitment to delivering great food to customers across the city.

    The new on-demand grocery delivery service will provide consumers with easier access to convenience store favourites such as on-the-go breakfast and lunch items, street-eat snacks like siu mai and dumplings, medicines, tissues, gum and mints, and a plethora of quick bites and beverages. Household essentials and fresh produce will also be on offer including fruit and vegetables, meat and seafood, eggs, milk and dairy, snacks and sweets, alcoholic and non-alcoholic beverages, as well as store cupboard essentials. With a fleet of over 7,000 riders in Hong Kong, Deliveroo is committed to delivering essential grocery items to people in as little as 30 minutes, ensuring that great food is never far away.

    Brian Lo, General Manager, of Deliveroo Hong Kong said, “Hong Kongers have grown accustomed to the convenience of ordering in and receiving takeout right to their doors given the volatility of the epidemic. At Deliveroo, we listen to our customers and pride ourselves on keeping up with consumer trends. The global pandemic has accelerated the importance of delivery services, and the need for at-home delivery services beyond takeaway food. We want to help Hong Kongers receive a variety of goods right to their doors and accommodate the shift in consumers’ needs;  that’s why we’re delighted to partner with 7-Eleven and Marks & Spencer to offer more great and delicious food to Hong Kongers all across the city.

    He added, “We are investing in building this proposition and we expect customer interactions on our platform to grow significantly with this new on-demand grocery offering. We look forward to adding more grocery partners in the coming months to offer consumers a wide range of items to make shopping from home more convenient and easy.”

    Accessing  7-Eleven tasty food anytime, anywhere

    Having your favourite snacks delivered to your door has never been easier. In the first phase of Deliveroo and 7-Eleven’s partnership, starting from October,  40 7-Eleven stores covering key areas within the city will be available for delivery in all of Deliveroo’s zones, offering approximately half of the store’s popular items. This is the first stage of a multi-phase partnership with further expansion expected.

    7-Eleven is the largest convenience store brand in Hong Kong, with Hong Kongers visiting the beloved shop frequently to buy their meals, snacks and pick up healthcare essentials whenever they have a sore stomach or head. With the help of Deliveroo, 7-Eleven will deliver ready-to-eat hot meals, snack items including cakes, crisps, coffee and milk tea, beer and spirits, and popular street-side snacks such as fish balls, udon noodles, rice dumplings and more. Some household items such as Panadol, Band-Aids, Kleenex and Dettol wipes will also be on offer.

    Alex Liu, Managing Director, 7-Eleven Hong Kong & Macau, said, “This is certainly an exciting initiative for us as it is our first time partnering with a food delivery platform. 7-Elevenis dedicated to offering a range of tasty ready-to-eat products under our own brand 7-SELECT and HOTSHOT. With over 970 stores across Hong Kong, customers can access delicious meals in a convenient way. We also continue bringing new and exclusive products to give excitement for our customers. Partnering with Deliveroo helps us to reach out to new customers and expand our customer base. With this partnership, we are extending convenience to another level, customers can enjoy our products anytime, anywhere.”

    In recognition of the grocery launch, 7-Eleven is offering delicious deals and savings of three HK$20 vouchers when new Deliveroo customers order HK$100 worth of items. Voucher codes can be found in the selected 7-Eleven stores.

    Providing Deliveroo customers more food options through Marks & Spencer partnership 

    From today customers can order an assortment of top-quality M&S food & drink products on-demand via Deliveroo, including top-selling wines, cheese and deli items, baked goods, fresh fruits and vegetables, ready meals, pet supplies, personal and household items as well as store cupboard essentials. Over 800 M&S grocery items are available via the Deliveroo app, meaning customers can find something for every mealtime.

    Customers can order a multitude of grocery items from 11 Marks & Spencer stores in different neighborhoods, such as Central, Kowloon Bay, Wan Chai and Tsim Sha Tsui.

    With over 30 years’ heritage in Hong Kong, M&S customers are known to be passionate about their food, which is why M&S have partnered with Deliveroo to help get customers the products they love as well as supporting those who currently aren’t able to visit stores easily. From M&S’ fresh Select Farms meat, dairy and produce to sweet treats and easy dinner ingredients, customers on Deliveroo can now browse and order their M&S favourites with just the click of a button – and all delivered to the doorstep by Deliveroo in as little as 30 minutes.

    In celebration of the launch, new Deliveroo customers can receive a welcome gift of two HK$50 coupons when they purchase HK$400 worth of groceries from Marks & Spencer on Deliveroo from 19 October till 19 November. Voucher codes can be found in selected M&S stores and on Deliveroo social channels. Additionally, one bottle of Prosecco will be up for grabs for new M&S customers via Deliveroo who spend HK$600 or more, while supplies last. Customers will need to add the free Prosecco item to their basket at Checkout.

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  • Deliveroo Singapore launches on-demand grocery delivery service, increasing convenience for Singaporeans through access to thousands of grocery products

    Deliveroo Singapore launches on-demand grocery delivery service, increasing convenience for Singaporeans through access to thousands of grocery products

    Deliveroo Singapore today announced the launch of its first ever on-demand grocery delivery service, aimed at providing customers with greater access to a plethora of grocery products, especially important amidst the ongoing COVID-19 pandemic. Following an earlier soft launch on the platform with The Providore and Shell Select, Deliveroo will partner with British retailer Marks & Spencer to offer over 800 grocery products, underscoring the brand’s commitment to delivering amazing food to customers whenever and wherever they want it. This will be followed by further partnerships with specialty store favourites serving different areas of Singapore, including Blu Kouzina Mart, Ryan’s Grocer, Kuriya Japanese Market and Asia Pacific Breweries, all set to launch on the platform in mid-October.

    The new on-demand grocery delivery service will provide consumers with easier access to household essentials such as fruit and vegetables, meat and seafood, eggs, milk and dairy, snacks and sweets, alcoholic and non-alcoholic beverages, as well as store cupboard essentials. With a fleet of over 7,000 riders in Singapore, Deliveroo is committed to delivering essential grocery items to people within as little as 30 minutes, ensuring that great food is never far away.

    “As Singaporeans continue to work from home, Deliveroo’s new on-demand grocery delivery service will make convenience even more convenient for busy Singaporeans, giving people access to the food they want and need within a few clicks. Whether it’s household items from some of Singapore’s most loved grocery brands, or dine-in dishes from local restaurant favourites, Deliveroo continues to raise a smile amongst our customers who now more than ever look for amazing food to be delivered directly to their doors,” said Sarah Tan, General Manager, Deliveroo Singapore.

    Providing Deliveroo customers more food options through Marks & Spencer partnership 

    From today, customers will be able to order an assortment of grocery products on-demand via the Deliveroo platform, including top selling wines, biscuits, baked goods, fruits and vegetables, ready meals and cupboard essentials. Customers will be able to order a plethora of grocery items from Marks & Spencer stores in the Central Business District, Orchard and Eastern areas.

    To help families and communities during these uncertain times, Marks & Spencer food items will be priced at the same price as those in store, giving customers easy access to everyday essentials. Delivery fees will be fixed at S$5.49, with Deliveroo Plus subscribers continuing to enjoy free delivery.

    In celebration of the launch, the first 3,000 customers to shop on Marks & Spencer on the Deliveroo platform will be able to enjoy $5 off when they spend $40 on each of their first two orders with a unique promo code.

    Deliveroo partners with speciality stores to increase on-demand grocery availability across the island

    To make groceries even more accessible to consumers, in addition to Marks & Spencer, Deliveroo is also partnering with a selection of Singapore’s most popular specialty grocery stores. The new line-up will provide on-demand essential grocery delivery coverage across the island, including to the Little Red Dots heartland areas.

    Deliveroo has exclusively onboarded speciality grocer Blu Kouzina Mart, a new venture from the creators of Greek restaurant Blu Kouzina, enabling customers to order Mediterranean favourites such as breads, dips and fresh produce. Customers with a sweet tooth have previously been able to order sweet bakes from deli specialist The Providore, and now fans of the beloved brand also have access to premium grocery items such as La Maison de la Truffe Truffle Brie and Fior di Cotto cheeses, Pat and Stick’s vegan ice cream sandwiches, and a wide variety of premium wines. Blu Kouzina Mart and The Providore are both available on-demand on the Deliveroo platform ow.

    Boutique grocer and butcher Ryan’s Grocery will exclusively join the platform with two stores, while premium fish, seafood and sushi supplier Kuriya Japanese Market, under leading regional food service company RE&S, will join the platform with 11 stores. Deliveroo customers can also look forward to ordering alcoholic beverages to their doorsteps on-demand from Asia Pacific Breweries, Singapore’s only brewery producing world-acclaimed beers such as Tiger, Heineken, Guinness, and more. Ryan’s Grocery will launch their grocery offering on the Deliveroo platform by mid-October, while Kuriya Japanese Market and Asia Pacifc Breweries will both launch by end-October.

    To increase convenience for last minute grocery saves, Deliveroo customers also currently have access to snacks, ready-to-eat meals drinks, party supplies, healthcare and household products through the platform’s current partnership with Shell Select.

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  • Deliveroo Singapore partners with barePack to curb single-use packaging waste from food deliveries

    Deliveroo Singapore partners with barePack to curb single-use packaging waste from food deliveries

    Leading food delivery service Deliveroo Singapore today announced its new sustainability partnership with Singapore startup barePack to offer customers a returnable container system where customers can elect to use reusable containers for delivery and pick-up orders from over 50 best-loved restaurants across Singapore.

    Deliveroo customers can enjoy their meals in a sustainable way by looking for the “barePack” option in the Deliveroo app. Customers can then select from barePack’s reusable boxes and cups – FlexBox or KindCup – when placing their food orders. To ensure that the containers are safe for food use, barePack’s boxes are made from food-grade silicone and come with BPA-free polypropylene lids, while cups are made from stainless steel. Participating restaurants include large chains and family favourites such as Spizza, SaladStop! and Real Food.

    The new in-app feature will be available for both barePack members and non-members. Existing barePack members can order their food in reusable containers for free on Deliveroo by entering a One-Time Password (OTP) provided in their barePack app. For non-members, the reusable containers are available with a refundable deposit of S$6. Deposits will be refunded when customers return the box to any of the 100 restaurants in the barePack network, half of which are on the Deliveroo platform, across the city.

    barePack’s returnable container system not only leads to less unnecessary waste but also enables a 90% reduction in CO2 emissions compared to the most commonly used disposable alternatives. According to barePack, reusable products when used 50 times has a significantly positive impact on global warming potential. With the initiative, Deliveroo hopes to combat rising disposable packaging waste in the city-state as a result of movement restrictions, especially during the circuit breaker period.

    “As a socially responsible company, we are committed to helping our restaurant partners become more sustainable. We also want to encourage customers to make environmentally friendly choices. We believe amazing food shouldn’t cost the earth and our partnership with barePack marks the latest efforts in our mission to bring customers amazing food in the most sustainable way. We made plastic cutlery an opt-in in 2018, resulting in over 90% of meals now being delivered without disposable cutlery. We are confident that our customers will welcome this new feature and help us foster a reusable takeaway culture in Singapore,” said Sarah Tan, General Manager, Deliveroo Singapore.

    “barePack’s reusable containers are kinder for the planet, better for your food, and safer for your health. We are committed to replacing the millions of disposables used for F&B consumption every day, and this partnership with Deliveroo will go a long way in helping us reach a wider audience and achieve our goals. Great collaborations such as this are really key to achieving a more circular economy,” said Roxane Uzureau, Co-Founder of barePack.

    To ensure the health and safety of customers in light of COVID-19, Deliveroo and barePack have also implemented stringent safety protocols, ensuring that barePack’s reusable containers are collected away from the serving area and batch processed with used crockery. A new sanitised box or cup will also be issued to customers who purchase any of barePack reusable containers, thereby complying with standard vendor health and safety processes and regulations.

    Deliveroo Singapore’s partnership with barePack is part of the company’s ongoing commitment towards sustainability. Initiatives over the past 12 months include a partnership with BioPak, where Deliveroo offered sustainable packaging options to all restaurant partners with discounts to help them make the easy switch to eco-friendly packaging. Deliveroo has also signed the WWF’s (World Wide Fund for Nature) PACT (Plastic ACTion) pledge, committing to encouraging consumer behaviour change as well as restaurant partners to improve their packaging materials.

     

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  • Deliveroo Singapore kicks off partnership with Food from the Heart with a pledge of S$10,000 in donations

    Deliveroo Singapore kicks off partnership with Food from the Heart with a pledge of S$10,000 in donations

    Deliveroo Singapore today announced its partnership with Food from the Heart (FFTH), a charity organisation that is devoted to alleviating food insecurity through efficient distribution of food – an issue that affects approximately 200,000 of the population in Singapore.

    The long-term partnership is part of Deliveroo’s community-focused campaign in Singapore, No Child Goes Hungry, to tackle food insecurity among children, with focused initiatives around contributions to philanthropic causes and community service.

    #CleanPlateChallenge: Supporting FFTH to champion food waste reduction

    In the first initiative of the partnership, Deliveroo will be supporting FFTH’s food waste initiative, Clean Plate Campaign, and is calling for solidarity among its customers to join the fight towards zero food waste.

    From 28 September to 16 October, Deliveroo customers can show their support from home by taking part in a social media challenge, #CleanPlateChallenge. To participate, customers must finish their food, take a photo of their clean plate or takeaway box and upload it onto Instagram or Facebook with the hashtag #CleanPlateChallenge, and tag @deliveroo_sg and @foodfromtheheartsg (Instagram) / @foodheart (Facebook).

    Deliveroo will donate S$1 to FFTH for each submission, with donations totalling up to S$10,000. The donations will go towards beneficiaries of FFTH’s School Goodie Bag programme, which focuses on providing underprivileged primary and secondary school students and their families with food rations and better nutrition. The School Goodie Bag comprises food from different categories such as staples, vegetables and proteins and cooking essentials to ensure a well-rounded diet

    The Clean Plate Campaign was started by FFTH in conjunction with World Food Day, marked annually on 16 October, to raise awareness of the environmental and societal impact of food waste and to inculcate the habit of mindful eating. Food waste is a critical issue, especially since the amount of food waste generated in Singapore has increased by about 20% over the past ten years. In the last year alone, 744,000[2] tonnes of food was wasted – equivalent to two bowls of rice per person a day.

    “As a socially responsible company which delivers great tasting food to thousands of consumers’ doorsteps each day, food wastage is a cause close to our hearts. We are always seeking opportunities to give back to the communities we operate in and are determined to help contribute to efforts to reduce the amount of food waste in society. By teaming up with Food from the Heart, we want to inform and empower our customers to play their part in reducing food wastage, and at the same time, give back to those in need. The Clean Plate Campaign marks the first initiative of our long-term partnership with Food from the Heart. We look forward to continuing our support through the No Child Goes Hungry initiative to deliver real, tangible changes that will help our environment and the disadvantaged in society,” said Sarah Tan, Interim General Manager, Deliveroo Singapore.

    “We are deeply heartened that Deliveroo has stepped forward to join our cause of minimising food waste and feeding the hungry needy, more so during these challenging times. The generous donation will go a long way in bettering the lives of our young beneficiaries and their families through nutritious food.  We look forward to a most fruitful partnership in alleviating child hunger together,” said Sim Bee Hia, CEO of FFTH.

    “Times are tough and the School Goodie Bag food pack has helped me a lot. My kids like the food that I make with it and I don’t have to worry about them not having enough food. They can concentrate on their school,” said Amilah, a single mother and FFTH beneficiary.

    Deliveroo Singapore’s partnership with FFTH is the latest in a series of community focused tie-ups. Previous partnerships include WeCare@MarineParade, where Deliveroo riders delivered over 1,000 iftar meals to vulnerable Muslim families during Ramadan, TOUCH Community Services, where Deliveroo rallied customers, restaurants and riders to get behind the Meals-On-Wheels initiative, and social enterprise Glyph, which saw Deliveroo hosting quarterly Food & Cultural Exchanges and offering discounted Glyph membership fees for riders’ children.

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  • Deliveroo Supports Riders With New Riders Forum, a First-of-its-Kind Initiative for Any Hong Kong Food Delivery App

    Deliveroo Supports Riders With New Riders Forum, a First-of-its-Kind Initiative for Any Hong Kong Food Delivery App

    Dedicated to listening to rider feedback, and providing a collaborative working environment to deliver more to its riders, Deliveroo today announced the launch of it’s first-ever Hong Kong Riders Forum, an initiative set to take place quarterly with Hong Kong General Manager and the operation Team.

    Since the outbreak of COVID-19, many Hong Kongers have had to cope with job losses across the city, with the current unemployment rate hitting over 6% since April this year. As many struggle to find new ways to make an income, Deliveroo is hard at work to make room amongst its fleet and help offset the rising numbers of unemployed Hong Kongers. Deliveroo has received over 35,000 rider applications in the first half of 2020 – up more than 100% from application numbers in H1 2019. As COVID-19 continues to impact businesses and day-to-day life in the city, rider applications have continued to grow. Deliveroo’s rider onboarding strategy is designed to match estimated growth in demand to rider numbers, to ensure protection of riders’ earnings. Since January, Deliveroo has added over 3,000 riders taking the firm’s total rider fleet from 4,000 in December 2019 to more than 7,000 today.

    With the increase in rider fleet, Deliveroo is dedicated to exploring new ways of listening and communicating with their riders. Being held for the first time in late August, the 2 hour-long Riders Forum was held virtually due to COVID-19, and focused on providing Deliveroo Riders with a space to voice their opinions directly. Throughout the session, riders asked questions about the company and their concerns on their overall delivery experience, provided feedback, as well as the general sentiments of the fleet as they see it, to the company. Issues discussed include orders assignment, restaurant wait time, support given by rider operations and the customer service team, and Deliveroo expansion plan in Hong Kong. Deliveroo’s Rider Forum is the first of its kind among the city’s food delivery apps, a testament to Deliveroo’s commitment to actively engaging with riders and providing a progressive working environment.

    To ensure diversity among the participants in The Riders Forum, Deliveroo has chosen 15 riders who expressed interest in participating in the event. Gathering input from a broad scope of riders and walkers across a range of districts, whether they drive a motorcycle, ride a bike or walk to deliver meals, Deliveroo is committed to hearing from a vast amount of voices. Participants will have the opportunity to discuss issues currently facing the fleet, how to foster stronger communication, and how the overall delivery experience can be improved. After each forum is completed, the discussion notes will then be communicated to the wider fleet of Deliveroo riders. According to the latest monthly rider survey, over 70% of Deliveroo riders are satisfied with how they are able to choose where and when to work with Deliveroo. Deliveroo will continue to make an effort to understand riders’ needs and concerns.

    The Riders Forum initiative is part of Deliveroo’s ongoing commitment to providing new enriching programs that provide support for its riders, which have included first aid training from the Red Cross, and with over 60 riders to be trained later this year. Additionally, Deliveroo has provided its riders with a further fuel discount of ~20%  in partnership with Shell, at all Hong Kong gas stations (aside from Hong Kong Airport), as well as offering special medical benefits to riders and their families through the virtual insurer Bowtie. Earlier this year, Deliveroo launched the Deliveroo Rider Academy, a virtual online learning space with over 700 courses to help upskill riders and their family members.

    Brian Lo, General Manager of Deliveroo Hong Kong, said, “The purpose of the Deliveroo Riders Forum is to allow our riders to share their ideas and experiences directly with me, and the rest of our Deliveroo team, and make appropriate strategic and technical adjustments based on what we hear from our riders. That’s why we’ve taken the steps to introduce an initiative that is the first of its kind in Hong Kong’s food delivery industry. We’re proud to offer some buffers for those who have lost their jobs and are in need of earnings to make a living during their transition period, and to hear from both them and our veteran riders.

    We are always looking for new ways to improve our riders’ engagement, and so, we felt that the best way to do so was to provide them with an engaging and open space. The Deliveroo Riders Forum has been set up to be a place where riders’ voices are not only heard but also empowered. We want our riders to know that we support them and that everyone’s voice counts. I’m looking forward to being a part of this new initiative to regularly meet our rider partners and finding practical ways to incorporate rider feedback into our overarching strategy.”

    Jacky Yan, a Deliveroo cyclist who joined in late February this year and attended the first Riders Forum, said, “I lost my previous job as a buyer for a UK supermarket chain because of COVID-19, but I was able to apply Deliveroo to be a walker (and then became a cyclist later) and earn a living. When Deliveroo informed us that they’d be launching The Rider’s Forum, I was pretty eager to participate in the programme, as I felt it’d be a great opportunity to have my voice heard. While working on your own may come with perks, such as more independence and a flexible schedule, it can also be nice to connect with the management to bounce ideas off each other. The conversation during the first session was very useful covering off the questions we have in mind about the platform’s operations and future plan. I have just started a new full time job last week but I will still be a cyclist delivering Deliveroo orders during weekends or evening time if my schedule allows.”

     

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