Retail News CRM

Tag: E-Commerce

  • Daniel Zhang steps down from top Alibaba Group

    Daniel Zhang steps down from top Alibaba Group

    Alibaba Group has appointed Joseph C Tsai and Eddie Yongming Wu as the company’s new chairman and CEO respectively, marking the group’s one of the most significant organisational changes.

    The appointments will take effect on September 10. Tsai and Wu will succeed Daniel Zhang, who will continue to lead Alibaba Cloud Intelligence Group as chairman and CEO.

    “This is the right time for me to make a transition, given the importance of Alibaba Cloud Intelligence Group as it progresses towards a full spin-off,” said Daniel Zhang, chairman and CEO of Alibaba Group. “The emergence of generative AI has also opened up exciting new opportunities that Alibaba Cloud Intelligence Group is well-positioned to capture.”

    “Daniel has made exceptional contributions to the development of Alibaba Group since joining the company in 2007,” said Tsai, executive vice chairman of Alibaba Group. “He demonstrated extraordinary leadership in navigating unprecedented uncertainties affecting our business over the past few years.”

    Alibaba Group’s newly appointed CEO Yongming Wu, one of the group’s co-founders aside from Jack Ma and Tsai, will continue to concurrently serve as chairman of Taobao and Tmall Group. Wu was the technology director of Alibaba at the company’s inception in 1999. He founded Vision Plus Capital, a venture capital firm focused on investing in advanced technologies, enterprise services and digital healthcare in 2015.

    “Eddie was instrumental in architecting our technology platforms and guiding our strategic direction,” Tsai said. “He led the creation of our proprietary monetization platform on Taobao and Tmall, and drove the launch of the Mobile Taobao App to propel our company to the mobile-first era.”

    The group said last Thursday it is shifting its focus to building local businesses and online platforms outside of China with Europe as the top priority.

    Lees ook:

    Lees ook:

  • Walmart refuses to admit it might be better off accepting Apple Pay

    Walmart refuses to admit it might be better off accepting Apple Pay

    If you use Apple Pay or Google Pay when you checkout at the supermarket. the pharmacy, or other retail stores, you see how convenient the whole thing is even if you have to use your fingerprint or face to verify your identity. Apple and Google take such a small slice of your purchase that the big money is made on volume. For example, Apple is believed to earn .15% (not 15% but .15%) of the value of a transaction paid for with Apple Pay. So a $10 purchase gives a penny and a half to Apple while a $100 purchase puts 15 cents in its pocket.
    When you think about how many times a day an iPhone is whipped out to cover a purchase, you can see that even while getting crumbs from your transaction cake, it adds up to plenty of money for the company over a single 24-hour day. Apple would probably be collecting more money from Apple Pay if the nation’s largest retailer was onboard. Yes, that’s right. You cannot use Apple Pay at Walmart.
    Considering that every day the discount retailer brings in almost $1.6 billion in revenue, certainly a small percentage of that money would have ended up in Apple’s coffers thanks to Apple Pay. Walmart does have its own Walmart Pay system that works with QR codes. We first told you about Walmart Pay when the retailer was expanding it back in 2016 and it just has not caught on the way Walmart thought it would.
    Walmart’s former Senior VP Daniel Eckert told Bloomberg in 2017 that Walmart Pay would soon surpass Apple Pay in the number of shoppers who use the service in eligible stores. At the time, Eckert said, “If daily enrollments don’t slow down, I think that’s pretty well in the cards shortly. I would have to imagine we are getting pretty close.” Those words go right up there with former Microsoft CEO Steve Ballmer’s initial response to the iPhone when he said about Windows Mobile, “I like our strategy. I like it a lot…right now we’re selling millions and millions and millions of phones a year. Apple is selling zero phones a year.”
    Looking at Walmart, it’s hard to believe that giving up .15% of the value of a transaction is going to do damage to the company’s profit margin dramatically. And it could more than make up the difference by getting back some of the business that has gone to Target and other retailers that support Apple Pay. Perhaps the company is too invested in Walmart Pay to admit it has made a mistake.
    With that in mind, kudos to Kroger for realizing that not allowing the use of Apple Pay at the cash register was not a good strategy. Now we’ll see whether Walmart can make its own admission. We should also point out that Walmart does not accept Google Pay or any other mobile or digital wallet.
    Lees ook:

  • Amazon launches program to identify and track counterfeiters

    Amazon launches program to identify and track counterfeiters

    The company announced that Amazon launched its Anti-Counterfeiting Exchange (ACX), an initiative to help retail stores label and track marketplace counterfeits as part of the e-commerce giant’s efforts to crack down on organized crime on its platform on Thursday.

    Online marketplaces in the United States, including Amazon face hurdles in keeping counterfeiters off their platforms and fake merchandise from entering their warehouses. The new program mimics data exchange programs by the credit card industry to find scammers and identify their tactics.

    Stores and Amazon marketplace sellers can anonymously contribute information and records flagging counterfeiters to a third-party database or use the database to avoid doing business with the bad actors.

    “We think it is critical to share information about confirmed counterfeiters to help the entire industry stop these criminals earlier,” Dharmesh Mehta, Amazon’s vice president of selling partner services, said in a statement.

    The Seattle-based retail giant piloted the anti-counterfeiting initiative in 2021 with an undisclosed number of apparel, home goods and cosmetics stores, where counterfeiting is most common.

    As part of other anti-counterfeiting efforts, Amazon is also working with the U.S. Customs and Border Protection on a data pilot that helps the company identify and target low-value e-commerce shipments that may be counterfeit goods or break other regulations.

    Lees ook:

  • Amazon launches program to identify and track counterfeiters

    Amazon launches program to identify and track counterfeiters

    The company announced that Amazon launched its Anti-Counterfeiting Exchange (ACX), an initiative to help retail stores label and track marketplace counterfeits as part of the e-commerce giant’s efforts to crack down on organized crime on its platform on Thursday.

    Online marketplaces in the United States including Amazon face hurdles in keeping counterfeiters off their platforms and fake merchandise from entering their warehouses. The new program mimics data exchange programs by the credit card industry to find scammers and identify their tactics.

    Stores and Amazon marketplace sellers can anonymously contribute information and records flagging counterfeiters to a third-party database or use the database to avoid doing business with the bad actors.

    “We think it is critical to share information about confirmed counterfeiters to help the entire industry stop these criminals earlier,” Dharmesh Mehta, Amazon’s vice president of selling partner services, said in a statement.

    The Seattle-based retail giant piloted the anti-counterfeiting initiative in 2021 with an undisclosed number of apparel, home goods and cosmetics stores, where counterfeiting is most common.

    As part of other anti-counterfeiting efforts, Amazon is also working with the U.S. Customs and Border Protection on a data pilot that helps the company identify and target low-value e-commerce shipments that may be counterfeit goods or break other regulations.

  • Buy2Sell Vietnam opens two new showrooms in Hanoi, HCMC

    Buy2Sell Vietnam opens two new showrooms in Hanoi, HCMC

    Buy2Sell Vietnam established two new showrooms in Vincom Mega Mall in Hanoi and SC Vivo City in Ho Chi Minh City last month.

    The Hanoi showroom is on the 1st floor of Vincom Mega Mall Times City and the HCMC showroom on the 3rd floor of SC VivoCity.

    Buy2Sell Vietnam plans to expand its new showroom chain to more than 100 stores in shopping centers in Southeast Asia during 2024-2030.

    Thousands of cosmetics, F&B, houseware, and appliances products… are exclusively distributed and displayed at these stores.

    All products are directly imported from over 60 countries, including the U.K., France, the U.S., Italy, Switzerland, Australia, Korea, and Japan.

    Vang Online is a high-end imported beverage distribution brand under Buy2Sell, specializing in wine and spirits, introducing numerous international premium beverage brands to the Vietnam market.

    In Vietnam, Buy2Sell is renowned as one of the first B2B e-commerce platforms focused on distributing imported goods since 2015, especially from brands yet to enter the market.

    Besides Vincom Mega Mall and SC ViVo City, Buy2Sell has invested in establishing its store chains at other top-tier shopping centers, including Lotte Mart (part of Lotte Korea Group).

    Buy2Sell has also invested in its online e-commerce platform, playing its role as a bridge for international brands to access the Vietnamese market more easily.

    Vincom Mega Mall Times City covers more than 230,000 m2 of various spaces including retail, food courts, supermarket and other entertainment venues, which is developed by Vingroup.

    SC VivoCity covering an area of around 62,000 m2 is developed by Mapletree, a major real estate investment, development, and fund management company in Asia.

    Lees ook:

  • Etsy, other e-commerce companies feel squeeze of SVB collapse

    Etsy, other e-commerce companies feel squeeze of SVB collapse

    Etsy on Monday resumed payments to merchants with Silicon Valley Bank accounts after the e-commerce platform paused their payouts over the weekend following the U.S. government shutdown of the bank last week.

    Approximately 0.5% of Etsy’s active sellers -or around 2,700 merchants- had their payments delayed on Friday related to SVB’s collapse, according to Etsy.

    “We are working to pay these sellers today, and we’ve already started processing payments via another payment partner this morning,” an Etsy spokesperson told Reuters on Monday.

    The payments Etsy sellers received is unrelated to the Federal Reserve’s Sunday announcement, which ensured that SVB’s customers would have access to their funds on Monday.

    Shopify SHOP.TO, which provides websites and apps to stores, also halted payments to online sellers with Silicon Valley Bank accounts, telling merchants they must switch accounts to receive funds, according to the company’s website.

    Etsy and Shopify each work with 5.4 million and 1.75 million online merchants respectively worldwide, mostly small-to-medium size businesses.

    Some Etsy sellers decided to put their stores on vacation mode, pausing customer purchases in an effort to minimize their financial losses while others say they have received their payments on schedule.

    Moshe Steinberg, 31, said that he received a payment from Etsy on Monday morning, but is still waiting for it to clear with his bank.

    “It was a nail biting situation until I checked my bank account this morning,” the 3D-printed seller from Central Ohio said, adding that Etsy is currently his only source of income.

    Etsy merchant Elizabeth Thompson, 57, said she has received little guidance from the company on what transpired.

    “I just don’t understand why they can’t be a little more transparent about what’s going on. It’s not like it’s their fault,” she added.

    Etsy said it communicated with any seller who was impacted on Friday directly via email and posted an update in their forums on Saturday.

    Lees ook:

  • E-commerce leverage in-app games to drive consumer spending

    E-commerce leverage in-app games to drive consumer spending

    Three in 10 people visited e-commerce platforms even if they had nothing to buy.

    Digital commerce platforms like Shopee used in-app games to allow users to win coins that increase their time on the app, which will ultimately raise consumer spending, a recent Euromonitor International study said.

    The study showed that 33% of consumers liked to look in stores even if they had nothing to purchase whilst more than half of consumers said they played mobile video games weekly.

    “Gamifying commerce experiences can improve loyalty schemes and enrich long-term engagement,” said Euromonitor.

    Aside from gaming programs, Gucci is also tapping metaverse to connect with the younger audience.

  • Alibaba tests ChatGPT-style tool as AI buzz intensifies

    Alibaba tests ChatGPT-style tool as AI buzz intensifies

    Alibaba Group on Wednesday said it is developing a ChatGPT-style tool that is currently in internal testing, joining a race by tech companies globally to show they are up to speed on generative artificial intelligence (AI) developments.

    The Chinese e-commerce group’s statement came after the 21st Century Herald newspaper reported that Alibaba is developing a ChatGPT-like dialogue robot which is currently open to employees for testing.

    When asked about the newspaper report, which also said that Alibaba might combine the technology with the group’s communication app DingTalk, Alibaba declined to comment.

    The company said it had been focused on large language models and generative AI for a number of years. Large language models are natural language processing systems which are trained on massive volumes of text, and are capable of answering and comprehending questions as well as generating new text.

    Alibaba’s US-listed shares rose 3.2 per cent premarket after the news.

    Shares in a number of other Chinese AI technology companies have soared in the past few days due to investor excitement over Open.Ai’s ChatGPT, which can generate articles, essays and jokes in response to prompts and has been rated the fastest-growing consumer app in history.

    Shares in Chinese search engine giant Baidu jumped by 15 per cent on Tuesday after it said it planned to complete testing of its “Ernie bot” in March. Google owner Alphabet Inc is also planning its own chatbot service and said it will use more artificial intelligence for its search engine.

    Microsoft, which owns Open.AI, plans to tie ChatGPT in with its search engine Bing.

    On Wednesday, another Chinese tech group JD.com said it was looking to integrate some methods and technology similar to ChatGPT’s into some of its products, such as its e-commerce platform’s customer service.

    A source familiar with NetEase told Reuters that the Chinese gaming company plans to deploy similar large language models technology to serve its education business.

    Lees ook:

  • JD Sports to quit South Korean after five years

    JD Sports to quit South Korean after five years

    UK activewear label JD Sports is set to withdraw from South Korea after five years of operation, according to Edaily.

    The retailer was reported to have experienced a deepening deficit since the Covid-19 pandemic, which led to the decision. The source said JD Sports Korea had notified all employees of the exit plan.

    JD Sports entered South Korea in 2017 through a joint venture deal with South Korean footwear company Shoemarker. The first JD Sports store was opened in April 2018. Currently, the company operates 14 directly managed stores nationwide, including at Lotte World Tower in Jamsil, Seoul and Starfield Goyang.

    Meanwhile, the UK retailer has recently been the target of a cyber attack that resulted in unauthorised access to a system containing customer data relating to online orders between November 2018 and October 2020. The affected JD Sports group brands are JD, Size?, Millets, Blacks, Scotts and MilletSport.

    Earlier this year, British retailer Frasers Group bought shares in JD Sports for about US$57.7 million, as the Mike Ashley-owned company continues its drive into a more premium market.

    Lees ook:

  • Amazon taxes 10 million products in Vietnam

    Amazon taxes 10 million products in Vietnam

    Vietnamese vendors have sold nearly 10 million products on Amazon this year, totaling an export value over 45% more than 2021, according to a report by the American e-commerce giant.

    During the pandemic, there were “thousands” of Vietnamese vendors on Amazon, and their top-selling products were in the categories of kitchen ware, home appliances, garment and textile and healthcare.

    Several Vietnamese brands such as AnEco (maker of compostable garbage bags), Lafooco (cashew exporter), Sunhouse (home appliances manufacturer) and HMG (3D card manufacturer) have been hailed by Amazon for succeeding in their e-commerce initiatives and creating jobs for locals.

    Nguyen Le Thang Long, deputy director of An Phat, which makes AnEco products, said that sales through Amazon have surged nearly five times from 2021.

    Phung Minh Thuy, founder of HMG, said that her company receives hundreds of orders through Amazon each day.

    Vietnam ranks fifth among the top 10 markets globally in terms of e-commerce and retail sales growth at 19%, behind the Philippines, India, Indonesia and Brazil, according to market research firm eMarketer.

    Vietnam’s e-commerce exports revenue is set to rise 20% annually between 2021 and 2026, according to consultancy firm AlphaBeta.

    With a strong national policy to support exports, abundant production capacity, and rapid development of e-commerce, Vietnam is at a golden stage for online exports to take off, said Gijae Seong, managing director of Amazon Global Selling Vietnam.

    Lees ook:

  • Vietnamese firm sues Amazon for $280M

    Vietnamese firm sues Amazon for $280M

    Vietnamese company Gilimex Inc. is suing e-commerce giant Amazon for $280 million for allegedly cutting back on orders, leaving it with an excess inventory.

    Gilimex, a manufacturer of textile and other products based in Ho Chi Minh City, said in a filling in a New York state court on Monday that it has been partnering with Amazon from 2014 to 2022 and has invested tens of millions of dollars in manufacturing facilities to build the steel-and-cloth storage pods used to organize inventory in Amazon warehouses.

    Gilimex said the partnership was built on “trust,” with Gilimex relying on the accuracy of Amazon forecasts to make adequate investments to meet demand, including procuring materials and arranging factory capacity and manpower to meet the American company’s needs.

    But beginning in April, Amazon “immediately changed and reduced the projected demand” for the remainder of 2022 and 2023 to a small fraction of previous forecasts, according to the lawsuit.

    “Thus, while Amazon enjoyed unprecedented increases in revenue during the pandemic due in large part to the explosion of online ordering by consumers from the safety and comfort of their homes,” said the legal complaint, “Gilimex management and laborers literally risked their lives on a daily basis to make such record growth a reality.”

    The Vietnamese company said it employs 7,000 employees in multiple factories to produce more than 1 million warehouse storage units annually, adding that production for Amazon increased 20-fold during the eight-year relationship.

    Gilimex was established in 1982. Its main products include fabric storage organization, home textiles, laundry baskets, duffel bags, backpacks, and outdoor textile products.

    Around 85% of Gilimex’s export revenue has come from Amazon, which ordered $146.6 million worth of products from the company last year, according to Mirae Asset Vietnam Research.

    Gilimex earned a record revenue of VND4 trillion ($170.03 million) last year, up nearly 16% from 2020.

  • E-commerce giant Carousell lays off 110 staff

    E-commerce giant Carousell lays off 110 staff

    Carousell, a Singaporean consumer-to-consumer (C2C) service platform operating across Southeast Asia, is letting go of about 110 employees, or 10% of its total headcount, to reduce costs amid a challenging market condition for the tech industry. 

    The announcement came from the company’s blog on Thursday, posted by co-founder and CEO of Carousell Siu Rui Quek, saying, “I take responsibility for the decisions that have led us here. Parting with teammates, whom we are grateful to for joining us on this mission, is a very difficult decision.” 

    Carousell did not specify which business units or regional offices would be affected by the layoffs. The Singapore-headquartered company operates in Malaysia, Indonesia, the Philippines, Cambodia, Taiwan, Hong Kong, Macau, Australia, New Zealand, and Canada. 

    In the statement, the company’s leaders had discussed finding ways, including moving to an inexpensive rental office and slashing co-founders and executives’ salaries voluntarily to save budgets without cutting staff. But that was “far from enough,” it said.  

    Quek also explained in the blog post that he “was too optimistic” about the recovery from the COVID pandemic and even doubled down on recruitment and investment for its business. “The reality is that we were quick to grow our expenses and hire, but the returns took longer than expected,” Quek wrote. “It is important to act swiftly, course correct, and right-size our investment levels to better align with this new reality.” 

    The affected workers will receive at least three months’ salary and be able to extend their medical benefits and insurance coverage through June next year. According to the statement, the company will also pay out all remaining time off balances and offer career counseling and job search support, letting those laid-off workers keep their office laptop and LinkedIn Learning membership until June 2023. 

    Founded in 2012, Carousell, backed by Sequoia Capital India, Naver, 500 Global and Rakuten Capital, has raised a total of $372.6 million since its inception.

  • Global giants eye Vietnam e-commerce logistics market

    Global giants eye Vietnam e-commerce logistics market

    The world’s largest container shipping line Maersk and U.S. express delivery company FedEx are seeking to enter Vietnam’s e-commerce logistics market. Ditlev Blicher, regional managing director for Asia-Pacific, A.P. Moller – Maersk (Maersk), was in the country this week, three months after the Danish company spent US$3.6 billion on acquiring Hong Kong firm LF Logistics.

    He said with LF Logistics’ expertise in omnichannel orders, Maersk would have a better position in the global e-commerce market, including Vietnam. He said that his company plans to offer business-to-business (B2B) and business-to-consumer (B2C) delivery services.

    Hoan Dang, head of omnichannel order fulfillment at Maersk Vietnam and Cambodia, said with the acquisition of LF Logistics, his company could join hands with e-commerce platforms to handle goods orders in the Vietnamese market.

    FedEx is integrating its services with e-commerce platforms to enable online retailers to use them without leaving them. Hardy Diec, managing director of FedEx Express Indochina, said e-commerce would continue to flourish in Vietnam.

    Earlier this month, his company opened a new $2-million operations center in Hanoi’s Bac Tu Liem District. Vietnam will be one of the top 10 countries for FedEx in terms of trade volume growth over the next five years.

    Vietnam will achieve the highest growth in the digital economy in Southeast Asia between 2022 and 2025, a report by Google, Temasek, and Bain & Company have forecast. Its digital gross merchandise volume will likely reach $23 billion in 2022 and $32 billion by 2025.

    According to global firm Allied Market Research, Vietnam’s express delivery market is expected to be worth $4.88 billion by 2030 after growing at 24.1% annually, with the growth of e-commerce being one of the main drivers.

    Logistics firms are expanding their services and lowering prices.

    This month Lazada Logistics announced it would start offering omnichannel deliveries for online shops.

    Lees ook:

  • Vietnam collects $231 mln in taxes from online platforms

    Vietnam collects $231 mln in taxes from online platforms

    The Finance Ministry said online platforms including Facebook and Google have paid VND5.59 trillion (US$231.6 million) in taxes from 2018 to August this year.

    In a report sent to the National Assembly, the ministry said the tax was paid by cross-border and e-commerce platforms, with Facebook and Google contributing the most, at VND2.099 trillion and VND2.115 trillion, respectively.

    They were followed by Microsoft with VND714 billion.

    Last year’s collection of VND1.591 trillion was 39% more than in 2020.

    From the beginning of 2018 until the end of this August, tax authorities collected VND1.082 trillion in taxes from organizations and individuals earning income from doing business online, including VND261 billion collected last year and almost VND521 billion in the first eight months of this year.

    The ministry launched an electronic portal and a mobile application (eTax Mobile) in March for foreign suppliers to declare, register and pay taxes.

    So far, there have been nearly 70,000 transactions made through the portal and app, with more than VND308 billion of tax collected.

    Of this, $22.2 million was paid by 30 major foreign suppliers including Microsoft, Facebook, Netflix, Samsung, TikTok and eBay.

    In order to manage and avoid tax revenue losses in the digital platform business, the finance ministry is working to complete relevant legislation.

    At the end of August, the ministry submitted amendments to Decree 126 issued in 2020, stipulating that e-commerce platforms have to provide information, declare and paying taxes on behalf of sellers.

    The ministry also proposed amending a number of special regulations to ensure a consistent legal basis for the management of e-commerce platforms.

    Lees ook:

  • B2B e-commerce platform Buy2Sell reaches 1 mln hits

    B2B e-commerce platform Buy2Sell reaches 1 mln hits

    According to statistics for Buy2Sell’s Google Analytics in 2021, the platform recorded over half a million visits and 140,000 registered users.

    In 2020, the platform reached about 400,000 visits and 56,000 registered users. In two years, it has recorded one million hits and more than 200,000 registered users.

    According to Buy2Sell’s importation data for the second semester of 2021, Buy2Sell Vietnam imported more than $22 million of goods through their global network of suppliers. These goods are destined for large local buyers using the platform. The most popular items are wine, nutritional food and cosmetics.

    “We are in a growth phase. Our revenue stream provides Buy2Sell steady capital. Currently, we have received interesting offers from large investors. However, we are very humble right now in speaking about evaluation. Our focus is to deliver value, quality of service, brand influence in the community and efficiency. E-commerce is our primary goal,” Harry Morant, Buy2Sell CEO, shared.

    While most people use Google and other search engines to locate products, businesses did not have the same capabilities in the past. However, this is changing thanks to the increasing number of B2B eCommerce marketplace platforms. Now more than ever most businesses, large or small, heavily rely on B2B E-commerce marketplaces.Buy2Sell was established in 2015 and belongs to the group LLHP PTE LTD, Singapore.

    Vietnam stands to benefit as the B2B E-commerce market with the highest growth rate in Southeast Asia, reaching $13.2 billion in 2020, and is expected to grow at a CAGR of 43 percent by 2025. Buy2Sell plans to build a faster and more user-friendly platform and expand its sales, marketing, and technology teams to drive rapid growth.