Retail News CRM

Tag: Kuala Lumpur

  • Kuala Lumpur Set to Unveil Exciting New Shopping Mall in Q4!

    Kuala Lumpur Set to Unveil Exciting New Shopping Mall in Q4!

    Kuala Lumpur’s retail landscape remains steadfast, with no new malls gracing the City Centre in the second quarter of 2023, according to the latest report from JLL. The retail inventory in this prime sector holds steady at around 11.5 million square feet, while the Suburban submarket totals a robust 37.3 million square feet. Adding to the excitement, the much-anticipated Ombak KLCC is set to open its doors by the fourth quarter of 2025, promising to enrich the local shopping experience.

    Vacancy Rates on the Rise—But Not for Long

    The report highlights a slight improvement in the overall vacancy rate, a trend fueled by robust demand and brand expansions across both submarkets. Landlords of underperforming malls are stepping up their game, proactively repositioning and refreshing their brand mixes to attract new tenants. “The game plan is clear: adapt and thrive,” the report suggests.

    Fashion and F&B Brands Join the Fray

    Demand for food and beverage (F&B) options and fashion retail remains vibrant, with exciting new entrants like Benihana, Tous Les Jours, and Cabbeen making their mark. Marimekko, an established name, has also ramped up its expansion efforts. New immersive retail experiences have debuted with Pop Mart and Wilson, adding a much-needed layer of interactivity to the shopping journey. Who needs a regular browsing session when you can have a hands-on adventure instead?

    Market Fluctuations Amid Closures

    However, it wasn’t all sunshine and roses in the retail realm, as the quarter saw notable closures, including Don Don Donki, Spotlight, and a premium grocer in the Suburban area. Yet, the influx of new entertainment, leisure, and co-working tenants occupying larger spaces offers a stabilizing effect on market demand.

    Rent Trends: A Balancing Act

    As for rent growth, the market recorded a modest rise buoyed by healthy leasing activity and demand. Still, mall operators are grappling with higher operating costs due to wage increases and soaring energy expenses, which have prevented more aggressive rent hikes.

    Investment Landscape and Future Outlook

    While the current landscape revealed no notable prime en bloc investment transactions, recent activities have primarily occurred in the suburban submarket, with buyers looking to expand their property portfolios amid cautious optimism.

    Bright Horizons with a Dash of Caution

    Looking ahead, a positive retail demand outlook persists, notwithstanding policy shifts. The City Centre should expect a new retail influx of 1.27 million square feet within a year. While vacancy rates may temporarily tick up, the anticipated Visit Malaysia Year 2026 is set to stimulate demand, buoyed by a rise in tourist activity and spending.

    With tourism numbers on the rise and Malaysia’s unemployment rate dipping to a decade-low, retail demand could enjoy a stable trajectory. However, a spike in the sales and services tax looms, potentially impacting consumer spending and pushing up operating costs for mall operators.

    Questions & Answers

    What factors contributed to the slight improvement in the overall vacancy rate?
    The improvement in the vacancy rate can be attributed to firm take-ups and brand expansions across both the City Centre and Suburban submarkets, as landlords of low-performing malls have actively repositioned their brands to attract new tenants.

    Which new brands entered the Kuala Lumpur retail market recently?
    Recent entrants include Benihana, Tous Les Jours, and Cabbeen in the F&B and fashion sectors, with established brand Marimekko also expanding its presence.

    What does the future hold for Kuala Lumpur’s retail landscape?
    Despite potential increases in vacancy rates due to new supply, a positive outlook for retail demand is among the predictions, especially in light of the upcoming Visit Malaysia Year 2026, set to boost tourist spending.

  • Kuala Lumpur’s Prime Residential Market Set for Exciting Growth Ahead

    Kuala Lumpur’s Prime Residential Market Set for Exciting Growth Ahead

    Two projects were completed and another two were launched in Q1.

    Prime Residential Sector on the Rise

    Kuala Lumpur’s prime residential sector is gearing up for significant expansion, buoyed by a post-pandemic recovery, supportive government initiatives aimed at bolstering homeownership, and innovative financing options like green home programmes. These factors are not just catching the eye of locals—they’re also enticing foreign investors eager to tap into a market poised for growth.

    A recent report by JLL underscores this promising outlook. “Ongoing infrastructure developments are expected to enhance the appeal of suburban areas and transit-oriented developments, while the city’s affordability compared to other Asian markets should continue to drive investment, despite global economic challenges,” the report revealed. It paints a picture of a landscape ripe with opportunity.

    Dynamic Growth Despite Market Concerns

    As Kuala Lumpur shakes off the remnants of the pandemic, its prime residential sector is seeing a remarkable resurgence, characterized by rising sales and property values. However, experts urge a tempered enthusiasm, noting that concerns about potential market overheating necessitate cautious optimism for the medium term.

    Newly launched and ongoing projects are witnessing robust interest, with take-up rates fluctuating between 30% to 50%. Soft-launch schemes have also experienced promising booking levels, highlighting a healthy appetite in the market that just might surprise those who thought buyers had soured on the idea of investing.

    New Developments Take Center Stage

    This quarter saw the completion of two substantial residential developments, Allevia and Sunway Belfield, which together contributed 1,624 units to the market. Simultaneously, two new projects, CloutHaus Residence and Hanaz Suites, have been introduced, adding 955 units to the mix. The infusion of these developments speaks volumes about the resilience and sustained interest in Kuala Lumpur’s real estate.

    Favorable Conditions for Investors

    The attractiveness of the prime residential market continues to hold firm, with stable rates and competitive pricing serving as a magnet for investors even amid global economic uncertainties. Bank Negara Malaysia has kept the Overnight Policy Rate steady at 3.00% since May 2023, fostering a conducive atmosphere for borrowing. This policy has made mortgages more accessible and affordable, further stimulating demand for property investment.

    Despite pervasive global inflationary pressures, Kuala Lumpur’s prime residential market remains appealing, characterized by property prices that are among the most affordable in Asia. This affordability continues to attract both local and foreign investors looking to navigate the choppy waters of today’s economic landscape.

    Questions & Answers

    What factors are driving growth in Kuala Lumpur’s residential sector?
    Post-pandemic recovery, government initiatives supporting homeownership, and innovative financing options, such as green home programmes, are key motivators behind the growth.

    How have the recent projects performed in the market?
    Newly launched and ongoing projects boast solid take-up rates ranging from 30% to 50%, indicating a healthy appetite among buyers.

    What makes Kuala Lumpur’s prime residential market appealing to investors?
    Stable pricing and competitive rates, in conjunction with accessibility to affordable mortgages thanks to a maintained Overnight Policy Rate, make Kuala Lumpur an attractive proposition for investors in comparison to other Asian markets.

  • Hermes unveils expanded Kuala Lumpur store

    Hermes unveils expanded Kuala Lumpur store

    Hermes has opened an expanded store in The Gardens Mall in Kuala Lumpur, which first opened nearly a decade ago.

    The new store, designed by the architectural firm RDAI in Paris, was designed with a contemporary theme and includes elements of local culture and locally produced crafts.

    The store occupies a ground-floor space at Gardens Mall, with a facade assembled with bamboo and cane to reflect traditional, regional weaving techniques. More bamboo features inside along with textured batik print rugs and a lacquered wood backdrop.

    A perfume and beauty area is located on the left side, adjacent to a home goods display. A central lounge links the leather products and equestrian accessories displays with the jewellery area. At the back of the store, is the ready-to-wear zone with two fitting rooms clad in silk panelling.

    The collection of Émile Hermès, including Paul Fleury’s paintings, sits alongside the artworks of the French photographer Thierry Ardouin and the Polish illustrator Jan Bajtlik. A window showcase of hand-made puppets evokes the traditional Malaysian theatre “Wayang Kulit” with a modern turn to this year’s theme, “Spirit of the Faubourg.”

  • AirAsia Resumes Flights Between Kuala Lumpur and Siem Reap, Cambodia

    AirAsia Resumes Flights Between Kuala Lumpur and Siem Reap, Cambodia

    AirAsia has resumed flights between Kuala Lumpur and Siem Reap, Cambodia. The airline will operate the route with two flights per week on Mondays and Fridays. Flight AK540 is scheduled to depart from Kuala Lumpur International Airport 2 (klia2) at 13:05, arriving in Siem Reap at 14.20. The return flight, AK541, is timed to leave Siem Reap at 14:55, arriving back in Kuala Lumpur at 18:10.

    Cambodia was one of the first countries in the region to relax its entry requirements for foreign travel, reopening the Kingdom to fully vaccinated international travellers without the need for quarantine or COVID19 testing at all international gateways and checkpoints in November 2021.

    HE Thong Khon, Minister of Tourism, Cambodia, said, “Cambodia is now truly open for all vaccinated tourists and we welcome AirAsia guests back to our great country with open arms. Tourism is a significant driver of our economy and social development, we thank AirAsia for their continued support to stimulate and grow air travel to our key leisure destinations. Cambodia, the Kingdom of Wonder, invites travellers from all walks of life to feel its warmth, safely and hygienically.”

    The Siem Reap flights follow AirAsia’s resumption of flights between Kuala Lumpur and Phnom Penh, the Kingdom’s capital city, in January.

    “Prior to COVID19, Siem Reap was one of the most popular destinations in ASEAN as a key tourist hub for globetrotters from all over the world,” said Riad Asmat, CEO AirAsia Malaysia. “AirAsia started the route in 2018 and flew close to 170,000 passengers in 2019. We are confident that these new services will continue to be very popular in the future. In response to strong demand, we are also planning more flights and destinations in Cambodia with services to Sihanoukville scheduled to take flight on 2 June. AirAsia welcomes the initiatives taken by the Cambodian government to ease travel restrictions to allow more seamless travel to Cambodia. We look forward to flying more leisure seekers from near and far to the country soon.”

    For entry into Malaysia, all international tourists and travellers are required to take a pre-departure COVID19 test within 2 days of departure and purchase COVID19 travel insurance (for short-term foreign visitors). Unvaccinated or partially vaccinated travellers are required to spend 5 days in quarantine.

    For entry into Cambodia, there are no pre-departure, post-arrival COVID19 tests or quarantine requirements for fully vaccinated travellers. Travellers are only required to show proof of being fully vaccinated. Fully vaccinated travellers from Malaysia who wish to travel to Cambodia must meet the requirements set by the Cambodian Government prior to purchasing their flights and upon arrival.

    Lees ook:

  • AirAsia X to resume flights between Kuala Lumpur and Sydney

    AirAsia X to resume flights between Kuala Lumpur and Sydney

    AirAsia X (AAX) has unveiled plans to resume flights between Kuala Lumpur and Sydney on Feb 14. Flights will initially be operated weekly on Mondays from Kuala Lumpur to Sydney, returning on Tuesdays. Flight D7 228 is scheduled to depart from Kuala Lumpur at 19:25, arriving in Sydney at 06:30. The return leg, flight D7 229, is slated to leave Sydney at 08:30 and arrive back in Kuala Lumpur at 14:15.

    “Following our travel downtime over the last two years, and the recent completion of our restructuring process, we are thrilled to be able to relaunch and commence our gradual return to the skies. This would not have been possible without the overwhelming support from our guests and creditors and we thank them for their patience and understanding,” said Benyamin Ismail, CEO of AirAsia X. “Without any domestic routes AAX has been significantly affected by the pandemic. We now see light at the end of this long tunnel and we are working hard to operate again in all of our key markets, as one of the world’s leading low-cost medium-haul operators. Starting with flights to and from Sydney, we will progressively continue to honor outstanding bookings and Credit Accounts for our guests and creditors in other markets as soon as possible.”

    The airline has confirmed that it will prioritize full redemptions for customers affected by the restructuring. AAX customers can reinstate their flight booking and utilize their credit account to book the flights.

    Captain Suresh Kumar Bangah, COO of AirAsia X, said, “We have been very active on all-cargo flights throughout the pandemic and this has been a lifeline for us. For the first time, we are adding on passengers to supplement cargo revenue in our push to be a major combination carrier in this part of the world. Whilst take-up will be gradual, it can only get better in the coming months as more people return to the skies. We are ready for that pent-up demand.”

    Lees ook:

    Lees ook:

    Lees ook:

  • Suria KLCC revamps its food court

    Suria KLCC revamps its food court

    Suria KLCC in the heart of Kuala Lumpur has unveiled its newly refurbished food court, which was designed to adapt to the Covid-19 era.

    Incorporating the space formerly occupied by department store Parkson, the Signatures food court boosts seating to more than 1500 while still ensuring enough space to comply with physical distancing requirements.

    Dining options have also been expanded with 23 food court outlets, six kiosks and seven restaurants. The revamped food court is equipped with a 5G infrastructure, and sports device-charging sockets.

    “A lot of thought and effort went into improving Signatures to what it is now,” said Andrew Brien, CEO of Suria KLCC.

    “Nothing has been left to chance, from the standard operating procedures to ensure hygiene, all the way to aesthetics capable of satisfying new norms for a long time.”

    Lees ook:

  • Swarovski opens Crystal Studio concept store in KL, Malaysia

    Swarovski opens Crystal Studio concept store in KL, Malaysia

    Swarovski has launched Southeast Asia’s first Crystal Studio concept store, in Kuala Lumpur, Malaysia. Located in Mid Valley Megamall, the store offers interactive digital touchpoints throughout the store, including shop window screens and interactive tablets.

    Designed by Patricia Urquiola, the store concept “follows the last store redesign 10 years ago and heralds a new phase in Swarovski’s differentiated approach to the retail experience,” the company said.

    “The new Swarovski retail concept truly puts consumers at the center,” said Michele Molon, EVP omnichannel and commercial Oo/erations. “We are breaking the traditional distance between staff and customers, facilitating an interactive and continuous dialogue with them.”

    The store theme color is an incorporation of a warm color palette and Swarovski’s signature blue. Crystal Studio Malaysia houses a Crystal Bar, a station where customers can view new products with in-store experts.

    “Innovation, creativity, and the customer are at the core of this exciting new store concept,” said Robert Buchbauer, chairman and CEO, consumer goods business.

    “Before we started working on the aesthetics, we focused on functionality, with the ambition being to meet the digital demands of our consumers while offering them a unique and immersive brand and shopping experience,” he said.

    Lees ook:

  • Robinsons may quit one Kuala Lumpur site

    Robinsons may quit one Kuala Lumpur site

    Singaporean department-store chain Robinsons may close one of its locations in Kuala Lumpur before its lease expires due to lackluster performance.

    The store launched a four-story 20,000sqft space in The Shoppes in Four Seasons Place less than two years ago, which has failed to live up to the firm’s expectations in terms of footfall. Its other outlet in the city has been operating since 2007.

    Robinsons has reportedly approached other department store operators in the territory to take over the space, including Parkson – which vacated its longstanding space in the neighboring Suria KLCC mall just last year.

    According to a report in The Edge, discussions between tenant and landlord are ongoing to determine the firm’s exact date of departure, which is likely to be in the third quarter this year. Robinson’s has filed widening financial losses in recent years.

    Lees ook:

    Lees ook:

    Lees ook:

  • AirAsia X Launches Kuala Lumpur – Taipei – Okinawa Flights

    AirAsia X Launches Kuala Lumpur – Taipei – Okinawa Flights

    AirAsia X has launched flights between Kuala Lumpur and Naha Airport in Okinawa, Japan.

    AirAsia will operate the flights, which will fly via Taipei, four times per week on Mondays, Wednesdays, Fridays and Sundays.

    Flight D7 384 is scheduled to leave KL at 07:35 and land in Taipei at 12:20. The aircraft then departs Taipei at 13:20, landing in Okinawa at 16:00.

    The return flight, D7 385, is timed to leave Naha Airport at 17:30 and land in Taipei at 18:10 before departing for KL at 19:10. The aircraft is scheduled to land back in KL at 00:05 the following day.

    AirAsia X Chairman, Tan Sri Rafidah Aziz, said, “With the addition of Okinawa, AirAsia X now flies to 35 destinations. Together with AirAsia Group, our combined fleet of over 250 aircraft can now connect Okinawa with over 150 destinations across ASEAN, Asia Pacific, the Middle East and the US.”

    Travelers from Kuala Lumpur to Okinawa Naha are not required to obtain a visa during their one-hour stopover in Taipei and may return to their seats after clearing a quick security check of their carry-on bags and inflight belongings.

    “As we begin to accept the delivery of the technologically-advanced Airbus A330neo aircraft later this year, the Group will continue to evaluate and consider launching exciting and viable new routes to destinations such as in Eastern Europe, within Asia and Australia. Such new routes, if viable, can accelerate domestic and regional tourism growth, especially in key markets with high demand,” added Tan Sri Rafidah.

    Lees ook:

    Lees ook:

    Lees ook:

  • AirAsia starts exclusive route from Kuala Lumpur to Da Lat, Vietnam

    AirAsia starts exclusive route from Kuala Lumpur to Da Lat, Vietnam

    AirAsia has unveiled its maiden flight to Da Lat, capital of Lam Dong province in the central highlands of Vietnam. The inaugural flight made history as the first international airline to offer direct services between Kuala Lumpur and Da Lat.

    Nattinee Tawanchulee, regional commercial head of AirAsia said: “We now add our latest destination to further expand footprint in Vietnam. This new direct service will provide additional air connectivity to the people in the central highlands of Vietnam to travel across the region, as well as introducing Da Lat as a holiday destination to the world. Also known as the city of eternal spring for its pleasant weather, it welcomes visitors all year round.”

    Da Lat is AirAsia’s seventh destination in Vietnam after Hanoi, Ho Chi Minh City, Da Nang, Nha Trang, Can Tho and Phu Quoc.

  • Swiss Watch Gallery launches Art of Time 2019 at KL

    Swiss Watch Gallery launches Art of Time 2019 at KL

    Swiss Watch Gallery launched its signature timepiece event, Art of Time 2019 at Pavilion Kuala Lumpur.

    Art of Time is presented by Swiss Watch Gallery in partnership with Tumi, GH Mumm, and media outlets The Edge and The Star.

    In its sixth rendition, Art of Time 2019 features the world’s renowned watchmakers, including Arnold & Son, Bell & Ross, Girard-Perregaux, Graham, IWC Schaffhausen, Jaquet Droz, Oris, Parmigiani Fleurier, TAG Heuer, Tudor, Ulysse Nardin and Zenith.

    “The idea behind Art of Time is to bring to Malaysia the experience of the amazing and exclusive watchmaking showcases of Basel and Geneva,” said Ashvin Valiram, executive director of Valiram Group. “We feel it is the best way to inculcate the love for horological instruments, and the craftsmanship and innovation that go into their creation.”

    The launch event has attracted more than 200 guests including entrepreneurs, corporate captains, retail partners, watch enthusiasts, celebrities, socialites and media figures

    “This year is our best by far, with new brands joining our showcase for the first time,” said Ashvin. “We look at ourselves not just as a retailer but also an advocate of fine watchmaking and through Art of Time, we’re looking to evolve the customers’ interest in watches and fuel the passion.”

    A Tumi pop-up also featured in the exhibition, highlighting the Tumi x Chris Pratt collection. There was also a special booth featuring watch winders from Orient Crown, a Singapore-based luxury timepiece accessories company.

    “When we opened our first watch boutique in Penang in 2001, we never expected to become a preeminent watch retailer in the country. Swiss Watch Gallery is indeed a young adult now and we look forward to further strengthening the business beyond the shores of Southeast Asia,” said Ashvin.

    Lees ook:

    Lees ook:

    Lees ook:

    Lees ook:

  • AirAsia starts Kuala Lumpur-Belitung flights

    AirAsia starts Kuala Lumpur-Belitung flights

    AirAsia Group Bhd has began flying four times weekly services from Kuala Lumpur to Belitung. This is in addition to the daily flights between Jakarta and Belitung.

    AirAsia Indonesia deputy CEO Veranita Yosephine said AirAsia Indonesia has so far this year, launched new routes from Jakarta to Sorong, from Bali to Lombok and to Labuan Bajo.

    “To facilitate this expansion, the company has grown its fleet to include three new Airbus A320s which are based in Jakarta and Lombok. By year end, we will also take delivery of an additional two new aircraft,” she said in a statement today.

    To celebrate the new route, AirAsia is offering AirAsia BIG members special all-in fares from as low as RM89 from Kuala Lumpur to Belitung, from now until Oct 6, for travel from today until Feb 9, 2020.

    All-in non-member fares meanwhile, will start from RM94 for one-way travel, inclusive of taxes.

    AirAsia shares closed down 3 sen or 1.69% at RM1.74 today, with 8.05 million shares done, bringing a market capitalisation of RM5.82 billion.

    Lees ook:

  • Malaysian retail sales sets record in July

    Malaysian retail sales sets record in July

    Malaysian retail sales grew by 7.1 percent in July.

    Combined with the wholesale trade, a new record high of RM112.5 billion (US$26.94 billion) turnover was set for the month.

    According to Malaysia’s chief statistician Datuk Seri Dr Mohd Uzir Mahidin, the retail trade alone grew by 7.1 percent, that figure fuelled by a 10.5-per-cent growth in sales of food, beverages, and tobacco.

    This was followed by retail sales of other goods in specialized stores and retail sales in non-specialised stores which registered 8.2 percent and 8.1 percent respectively.

    For wholesale trade, sales value expanded 6.6 percent. However, sales of motor vehicles fell by 1.7 percent year on year.

    Growth on a month-on-month basis in combined wholesale and retail sales rose by 0.2 percent, with the retail trade up by 1.1 percent and wholesale transactions down by 2.3 percent.

    Lees ook:

  • AirAsia Good hub opens in Kuala Lumpur

    AirAsia Good hub opens in Kuala Lumpur

    AirAsia Foundation opened its first social enterprise hub, Destination: GOOD, at the weekend, marking a new milestone in its social entrepreneurship advocacy.

    Located downtown Kuala Lumpur in the former Rex Cinema premises now called REXKL, Destination: GOOD retails more than 400 responsibly and ethically produced goods sourced from over 30 social enterprises from around ASEAN.

    More than a shop, it aims to be an exchange that fosters collaboration between ASEAN social entrepreneurs and community-based enterprises.

    “In the last seven years, we have awarded 24 grants to innovative ASEAN social enterprises to help them grow. We realised that to expand our reach, we needed to create broad-based platforms to speak to new markets and audiences. Through Destination: GOOD, we hope to do just that and make social enterprise goods and services accessible to anyone seeking sustainable travel and lifestyle solutions,” said AirAsia Foundation executive director Yap Mun Ching.

    Malaysia’s Minister of Finance, YB Lim Guan Eng, joined AirAsia Group executive chairman Datuk Kamarudin Meranun and AirAsia Group CEO Tony Fernandes at the opening ceremony.

    Also present to share their stories were 10 of AirAsia Foundation’s Malaysian social enterprise partners, including The Basikal, Langit Collective and The Picha Project.

    On the sidelines of the shop opening, AirAsia Foundation signed a Memoranda of Understanding (MoU) with Kraftangan Malaysia to bring Malaysian crafts to a new audience and with Minconsult Sdn Bhd, the AirAsia philanthropic arm’s first corporate partner, to jointly fund social enterprise outreach activities in Kuala Lumpur. Over the past two years, AirAsia Foundation has operated Destination: GOOD as a pop-up store in various locations, including Kuala Lumpur International Airport (klia2). This is the first time the shop will have a permanent address in the city centre.

  • A.S. Watson Group Opens its Worldwide 15,000th Storein Kuala Lumpur

    A.S. Watson Group Opens its Worldwide 15,000th Storein Kuala Lumpur

    The world’s largest and fastest growing international health & beauty retailer A.S. Watson Group celebrates an important milestone today as it opens its 15,000th store.

    Growth Continues at Record Rate

    For the fourth year in a row, A.S. Watson’s new store opening continues to be at an average speed of one store every seven hours across its 25 markets in Asia and Europe.

    The worldwide 15,000th store opening of A.S. Watson coincides with its 500th store opening of Watsons in Malaysia, one of the fastest growing countries for beauty and wellness products. Watsons is the flagship retail brand of A.S. Watson with over 7,200 stores in 13 markets in Asia and Eastern Europe.

    The new store is located in Central i-City, a new shopping mall in Malaysia, and it uses technology to enhance customer experience and connect offline and online. The 4,200 square-feet G8 design store is equipped with StyleMe, AR (Augmented Reality) technology, to showcase the latest fashionable product, in a fun and engaging way for customers. Watsons’ Hi Mirror skin analysis device is also available for customers to assess their skin conditions at the store. G8 represents the 8th Generation of the Watsons store design incorporating extensive customer and store team feedback, as well as market research of latest trends on shopping experience.  It will roll out across the region in Hong Kong, Taiwan, Singapore, Thailand, Indonesia, Vietnam and Turkey later this year.

    O+O Strategy – Strengthening Customer Connectivity Online and Offline

    Mr Dominic Lai, Group Managing Director of A.S. Watson Group is very excited at the celebration event of this important milestone, “The continued success of our business is about customer connectivity – our ability to connect customers with products, trends and experience they want in beauty, personal care, health and wellness. Our O+O (Online and Offline) strategy focuses on providing an extensive store network, excellent in-store customer service, most relevant health and beauty assortment, combined with seamless digital experience and loyalty schemes that help to put smiles on customers’ faces.”

    Globally A.S. Watson has over 135 million loyalty members and has been investing HK$1 billion (approx.US$128 million) in digital since 2012 to enhance customer experience and enable the business to build data-driven approach to stay closer to customers’ needs.

    A Thankful Celebration

    Mr Lai continues, “We are one of the longest standing companies in the world with 178 years of history.  To be able to reach yet another critical milestone, this is only possible with the love from our customers, passion and commitment from our 140,000 colleagues around the world, and the unfailing support from our business partners.”

    From one dispensary in Hong Kong to 15,000 stores worldwide, A.S. Watson has built close relationship with customers and a strong team of 140,000 colleagues.  The celebration activities in every market will be about thanking customers and showing appreciation to colleagues.  There will be campaigns in every market to celebrate, including member-exclusive benefits and special offers, both offline and online.