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  • Hong Kong Retail Sales Skyrocket by 19%: A Decade of Growth Boosted by Surge in Visitor Numbers

    Hong Kong Retail Sales Skyrocket by 19%: A Decade of Growth Boosted by Surge in Visitor Numbers

    February saw a significant upswing in Hong Kong’s retail sales, with a 19.3 per cent surge compared to the same month in the previous year. This marks a full 10 months of consistent gains, demonstrating the robust health of the retail sector.

    Broad-Based Growth Across Retail Outlets

    A variety of retail outlets experienced growth in February, according to government data. In fact, the month’s surge was the most substantial since June 2023, when retail sales saw a 19.5 per cent increase. Prior months also showed steady growth, with a 5.5 per cent rise in January and a 6.6 per cent hike in December’s retail sales.

    An official spokesperson for the government anticipates the trend to continue, citing the local economy’s resilient growth and an increase in inbound visitors as key supporting factors for retail businesses.

    High-End Goods and Clothing Sales on the Rise

    Certain sectors saw particularly notable increases in February. Jewelry, watches, clocks, and other valuable gifts experienced a 24.2 per cent spike, following a 31.1 per cent increase in January. Meanwhile, sales of clothing, footwear, and related products also rose by 14.1 per cent, emerging from a marginal 0.2 per cent rise in January.

    Retail Sales Growth in Volume Terms

    Viewed in terms of volume, retail sales in February soared 17.5 per cent from the same period last year, a significant leap compared to January’s revised rise of 3.5 per cent. This is the largest percentage gain observed since March 2023, which experienced a staggering 39.3 per cent increase.

    Spike in Visitor Arrivals

    The Hong Kong Tourism Board reported a 40.2 per cent increase in visitor arrivals in February, totalling 5.14 million, compared to the same month last year. The number of visitors from Mainland China saw an even more dramatic rise, skyrocketing by 53.4 per cent to reach 4.25 million.

    Questions & Answers

    What was the percentage growth in Hong Kong’s retail sales in February?
    Hong Kong’s retail sales grew by 19.3 per cent in February.

    Which sectors experienced significant sales increases in February?
    Sectors that saw significant sales increases included jewelry, watches, clocks, and valuable gifts, along with clothing, footwear, and related products.

    How much did the visitor arrival number increase in February, according to the Hong Kong Tourism Board?
    The Hong Kong Tourism Board reported a 40.2 per cent increase in visitor arrivals in February.

  • Hong Kong Office Market Revival: Downtown Vacancy Rates Hit 2-Year Low

    Hong Kong Office Market Revival: Downtown Vacancy Rates Hit 2-Year Low

    The prime office space vacancy rates in Hong Kong’s central business district have once again dipped into single figures for the first time in over two years, marking a resurgence in demand within the previously struggling office market.

    A Turnaround in Demand

    The primary business district, situated on the northern coast of the island, saw the vacancy rate for Grade A offices drop to 9.9% in February, a slight decrease from January’s 10.1%. The district last recorded a single-digit vacancy rate in December 2023, standing at the same figure of 9.9%.

    This trend isn’t limited to the central business district. Across Hong Kong, the overall prime office vacancy rate also fell slightly, dropping to 13.4% in February from the 13.5% recorded in the previous month.

    Rising Rents

    In line with the declining vacancy rates, rental costs for Grade A offices in the central district also experienced a rise. The first two months of the year saw rent prices increase by 3.5%.

    Banking remains the main driver for leasing activity, with the demand focusing on newer office buildings within the central business districts. Two districts have begun to show early signs of improvement, a trend that is expected to continue throughout the year. However, non-core districts, such as Kowloon East, are anticipated to remain under strain.

    Increased Optimism

    CK Asset Holdings, a property development company owned by billionaire Li Ka-shing’s family, has also expressed positive expectations for leasing demand this year. The company saw leasing remain under pressure during the previous year, but recent renewals have started to show small increases in rental costs.

    Both rent and sales are projected to see a surge. The overall non-residential property market is expected to continue adjusting and seeking support levels. However, rental and sales prices for offices located in the core districts may stabilize first.

    Uneven Recovery

    According to a report, the recovery within the office market varies across Hong Kong. The premium Grade A buildings in the central district, such as Two IFC, Chater House, and The Henderson, have maintained occupancy rates above 88%. In contrast, older properties within the same district have recorded occupancy rates below 75%. This uneven recovery rate highlights the growing preference for modern, high-specification buildings, reinforcing the “flight-to-quality” trend within Hong Kong’s office sector.

    Questions & Answers

    What is the current vacancy rate for prime office space in Hong Kong’s central business district?
    The vacancy rate for prime office space in Hong Kong’s central business district is currently 9.9%.

    What trends are emerging in Hong Kong’s office sector?
    There is a growing preference for modern, high-specification buildings, and non-core districts like Kowloon East are likely to continue facing pressure.

    What is the forecast for rental and sales prices in the near future?
    Rental and sales prices for overall non-residential properties are expected to continue adjusting, with prices for offices in the core district possibly stabilizing first.

  • Paris Court Upholds Shein’s Marketplace Despite Pressure From French Government

    Paris Court Upholds Shein’s Marketplace Despite Pressure From French Government

    Shein, a Chinese online retailer popular for its fast-fashion offerings, emerged victorious after the Court of Appeal in Paris dismissed France’s plea for the suspension of the platform. The court’s decision came in the aftermath of a controversy where the sale of child-like sex dolls and illegal weapons on Shein’s marketplace was uncovered, leading to governmental legal intervention.

    Previously, the French authorities had demanded a complete prohibition of Shein’s operations. However, this was later reduced to the demand for a suspension of its marketplace operations. A lower court had already rejected the government’s request in December, but the decision was appealed. Shein, which boasts millions of customers worldwide due to its low-cost clothing, gadgets, and accessories, has been facing criticism in France since the damning findings were disclosed in November.

    Shein operates as a multifaceted platform, selling its own branded products while also providing a marketplace for third-party sellers to offer a wide variety of items, ranging from kitchen appliances to smartphones. In response to the investigation, the company temporarily halted its marketplace operations in France, resuming only after the December court ruling.

    The Court’s Decision

    The appeals court upheld the earlier verdict, dismissing the additional demands presented by the French State. Furthermore, the court reiterated that Shein is prohibited from listing such controversial products on its platform without implementing adequate age-verification measures.

    Reacting to the court ruling, the French government pledged to be “extremely vigilant” in ensuring that Shein adheres to the court-imposed conditions.

    Shein’s Response

    In response to the court’s ruling and the controversy, Shein has announced the rollout of age-verification measures. It has also ceased to permit third-party sellers to list sex dolls on its platform across all markets.

    The company released a statement following Thursday’s verdict, stating, “Over the last several months, we have continued to significantly reinforce our controls for both sellers and products on our marketplace, to ensure that our consumers in France can enjoy a safe and enjoyable online shopping experience.”

    The statement also mentioned that Shein has been in constant communication with French and European authorities and is actively engaging with the European Commission regarding the implementation of stricter age-verification measures.

    Future Challenges

    Despite the favorable court ruling, the fast-fashion giant is not out of the woods yet. Shein is currently under investigation by the European Union for potential violations related to illegal products and the potentially addictive design of the platform.

    Furthermore, Shein is likely to face continued scrutiny from the French government. The country’s minister for small and medium-sized businesses has indicated that online retailers like Shein will face a “year of resistance”, suggesting that the platform enjoys an unfair competitive advantage over European retailers.

    Questions & Answers

    What was the controversy that led to the French government’s request for a ban on Shein?
    The company was found to be selling child-like sex dolls and illegal weapons on its platform, which led to the call for a ban on Shein’s operations in France.

    What are the implications of the recent court ruling for Shein?
    The court dismissed the French government’s request for a suspension of Shein’s marketplace. However, it mandated strict age-verification measures for certain products.

    What measures has Shein taken following the controversy?
    Shein has stopped allowing third-party sellers to list sex dolls on its platform. It is also implementing age-verification measures and enhancing controls for sellers and products on its marketplace.

  • Alibaba’s Profits Tumble Amid Unsuccessful Retail Promotions and Emerging AI Challenges

    Alibaba’s Profits Tumble Amid Unsuccessful Retail Promotions and Emerging AI Challenges

    Alibaba, China’s largest e-commerce firm, reported a modest 1.7% increase in third-quarter revenue, significantly below expectations. However, more concerning was the staggering 66.3% drop in net income, largely due to heavy spending on one-hour delivery and extensive promotional activities during peak shopping periods, which did not translate into higher demand as anticipated.

    The company’s US-listed shares fell over 6% in early trading following the report. Alibaba’s revenue for the quarter, which ended in December, reached 284.84 billion yuan (US$41.28 billion), a far cry from the predicted 3.7% rise. The company’s adjusted earnings amounted to 7.09 yuan per American Depository Share, significantly below the estimated 11.64 yuan.

    Focusing on AI Profitability

    On a brighter note, Alibaba’s cloud revenue exceeded expectations, posting a growth of 36%. This growth was driven by the company’s aggressive integration of AI agents into the consumer-facing aspects of its business, along with increased investments.

    The tech industry, both in China and globally, is closely monitoring the progress of AI monetization as firms grapple with turning this revolutionary technology into a profitable venture. In line with this, Alibaba recently announced its decision to segregate its AI businesses from its cloud computing division.

    The newly created Alibaba Token Hub business group, under the leadership of CEO Eddie Wu, marks the company’s clear shift towards AI-based digital assistants. These AI models use significantly more tokens, or data units for generating language, compared to traditional Q&A chatbots.

    Alibaba recently launched a pre-Chinese New Year promotional campaign featuring its chatbot Qwen. This has now evolved from answering questions to assisting consumers with ordering food and e-commerce products. This strategy led to a significant increase in daily active users to around 50 million. However, usage has since declined.

    “Unfortunately, 30-day retention remains relatively low, as users are primarily engaging in general entertainment and consumer-related scenarios, which indicates low user loyalty,” commented Jamie Chen of Third Bridge.

    CEO Eddie Wu shared the company’s ambitious vision during a call with analysts, stating, “Over the next five years, our goal is to surpass $100 billion in combined cloud and AI external revenue.”

    The Impact of the Ongoing Property Crisis

    By the end of last year, a drawn-out property crisis and income stability concerns continued to negatively impact consumer sentiment. This resulted in reduced spending, even during traditional periods of high expenditure.

    Even an extended Singles’ Day sales event in November, that lasted over a month, received a lukewarm response. Retailers increased discounts and subsidies to boost spending, but cautious consumers and year-round deals diluted the event’s traditional sales spike.

    Aggressive spending by Alibaba and JD to provide discounts and faster delivery to capture market share from food-delivery leader Meituan led to pressure on profit margins.

    In upcoming quarters, the focus for Alibaba will be on improving unit economics for its Taobao Quick Commerce division. Executives have reiterated their aim to achieve a gross merchandise volume of 1 trillion yuan and predict that the business will turn profitable by the fiscal year 2029.

    Questions & Answers

    What were the Q3 results for Alibaba?
    Alibaba reported a 1.7% rise in third-quarter revenue and a 66.3% drop in net income, both below analysts’ estimates.

    What is Alibaba’s focus in the tech industry?
    Alibaba is focusing on AI monetization, integrating AI agents into the consumer-facing side of its business, and separating its AI businesses from its cloud computing arm.

    How did the property crisis affect Alibaba’s performance?
    A prolonged property crisis and concerns about income stability weighed on consumer sentiment, limiting spending even during traditional periods of high expenditure. This resulted in lower-than-expected revenues for Alibaba.

  • No Brand Korean Retail Concept Makes Grand Debut in Thailand through Central Food Retail Partnership

    No Brand Korean Retail Concept Makes Grand Debut in Thailand through Central Food Retail Partnership

    Central Food Retail, a division of Central Retail, is broadening its operations via a collaboration with Emart, a South Korean retailer, to introduce No Brand, a store model focused on value, in Thailand.

    First No Brand Store in Thailand

    The No Brand store, the first of its kind in Thailand, will commence operations at Central Bangna on March 31. This move signifies the official entrance of the brand into the Thai market. The forthcoming Bangkok outlet will stock over 2,200 items, encompassing Korean treats, essential pantry items, and household products.

    According to Central Food Retail, the No Brand concept appeals to customers who are after value but do not want to sacrifice quality. The store concept aims to leverage the ongoing popularity of Korean culture and products in Thailand.

    Broadening Retail Offerings

    MD Thanawat Jirajariyavej stated that the alliance with Emart forms part of their strategy to expand the group’s retail offering while meeting the demand for value-oriented products among Thai consumers. “This initiative signifies another crucial step in enhancing our portfolio towards becoming a global grocery destination through a value-driven retail model that consistently delivers quality, design, and value to our consumers,” Jirajariyavej stated.

    He also added that this partnership underscores Thailand’s potential as a strategic consumer hub in Southeast Asia, a region that continues to exhibit steady growth and attract top-tier brands to extend their reach in this area.

    About No Brand and Central Food Retail

    Emart launched No Brand in South Korea, and the chain now operates over 270 stores in the country. The brand has also extended its operations to other international markets, including the Philippines and Laos, and exports its products to more than 20 countries.

    Central Food Retail manages grocery and specialty retail formats, such as Tops, Tops Food Hall, Tops Daily, Tops Online, Tops Care, and Matsukiyo.

    Questions & Answers

    What is the new initiative of Central Food Retail in Thailand?
    Central Food Retail is expanding its portfolio through a partnership with South Korean retailer Emart to launch the value-focused store concept No Brand in Thailand.

    What is the aim of the No Brand store concept?
    The No Brand concept targets consumers seeking value without compromising on quality, and seeks to leverage the continued popularity of Korean culture and products in Thailand.

    What does the collaboration with Emart signify for Central Food Retail?
    The collaboration forms part of Central Food Retail’s strategy to expand its retail offering while meeting the demand for value-oriented products among Thai consumers. It also highlights Thailand’s potential as a strategic consumer hub in Southeast Asia.

  • Indonesian Vape Retailers Implement 21+ Policy to Curb Youth Smoking Rates: A Step Toward Healthier Choices

    Indonesian Vape Retailers Implement 21+ Policy to Curb Youth Smoking Rates: A Step Toward Healthier Choices

    The Association of Indonesian Vape Retailers (Arvindo) has issued a directive to all its member stores to cease the sale of e-cigarettes to individuals under the age of 21. The Association has mandated that retailers display signage indicating the age restriction and confirm the age of customers using valid identification.

    The Chairman of Arvindo, Fachmi Kurnia, stated that this move aligns with governmental attempts to restrict access to vaping amongst the youth. This sentiment is shared by the Tar and Smoke Free Movement (Gebrak), which advocates for the usage of alternative tobacco products to be limited to adult smokers only.

    Additionally, Arvindo has encouraged policymakers to incorporate science-based regulations into their considerations and recognize the potential of vaping to reduce harm. This suggestion was supported by a 2025 study from the JAMA Network, which found that e-cigarettes were the leading tool for smoking cessation in England.

    On the other hand, Garindra Kartasasmita, Chairman of Gebrak, emphasized that e-cigarette retailers need to take a more proactive role in informing customers about the health risks associated with smoke and tar. He also urged retailers to provide comprehensive information about alternative products.

    These developments come at a time when Indonesia is grappling with persistently high smoking rates. According to government data, there are an estimated 70 million active smokers in the country, a significant portion of which are youths.

    Data from a global youth survey further revealed an increase in the smoking prevalence amongst students aged 13-15, from 18.3% in 2016 to 19.2% in 2019. The survey also indicated high smoking rates amongst those aged 15-19.

    Questions & Answers

    What directive has Arvindo issued to its member stores?
    Arvindo has asked all its member stores to stop selling e-cigarettes to customers under 21, display 21+ signage, and verify the customers’ age with valid identification.

    What is Arvindo asking of policymakers?
    Arvindo is urging policymakers to adopt science-based regulation and to consider the potential of vaping as a harm reduction strategy.

    What has been the trend in smoking prevalence among young people in Indonesia?
    According to a global youth survey, smoking prevalence among students aged 13-15 in Indonesia increased from 18.3% in 2016 to 19.2% in 2019, with the highest rates seen among those aged 15-19.

  • Wild Tech starts Microsoft Dynamics 365 program with Metro Department Store Singapore

    Wild Tech starts Microsoft Dynamics 365 program with Metro Department Store Singapore

    Wild Tech has commenced an engagement with Metro Department Store Singapore to support the retailer’s transition away from a long-running legacy environment and into the Microsoft Dynamics 365 ecosystem. Metro is one of Singapore’s established department store brands, operating physical stores including Metro Paragon and Metro Causeway Point.

    The engagement begins with a requirements and solution study, designed to clarify Metro’s future-state finance needs and establish a practical pathway to implementation. Metro’s broader modernisation program includes changes associated with financial and inventory practices, with the initial focus placed on ensuring finance foundations are fit-for -purpose before subsequent phases are considered.

    “This is exactly the kind of engagement where getting the foundations right matters more than rushing to configuration,” said Matthew Rodgers, Head of Microsoft APAC at Wild Tech. “Metro has been clear about moving into the Microsoft Dynamics world, and our role in this phase is to bring structure and transparency to the requirements, so the implementation approach is realistic, well-governed, and able to scale into future phases as confidence grows.”

    After assessing options within the Dynamics portfolio, Metro selected Dynamics 365 Finance & Operations (F&O) as the target platform. The program will be designed to support improved governance, control, and reporting capability, while creating a scalable base for future operational uplift across the wider retail environment.

    Wild Tech’s current scope centres on defining requirements, mapping priority processes, confirming data and reporting needs, and identifying key integration touchpoints typically required in retail environments. This includes establishing how finance will connect to upstream operational systems that influence inventory, costing, reconciliation, and management reporting. The work will also set out a staged roadmap intended to reduce delivery risk and avoid unnecessary disruption during transition.

     

  • RedMart Now: Shaking Up Singapore’s Grocery Scene with 30-Minute Deliveries

    RedMart Now: Shaking Up Singapore’s Grocery Scene with 30-Minute Deliveries

    Lazada’s RedMart has recently announced the launch of a new on-demand grocery delivery service in Singapore, RedMart Now, which guarantees to deliver orders within 30 minutes.

    Expanded Delivery Options

    The latest service supplements RedMart’s pre-existing same-day delivery offerings, including two-hour and six-hour delivery windows. RedMart Now will initially operate across selected southern and central neighborhoods such as Sentosa, Telok Blangah, Alexandra, Pasir Panjang, Clementi, Queenstown, Orchard, River Valley, Tanglin, and Bukit Timah. Plans are in place for a phased rollout across the rest of the island.

    Curated Product Range

    RedMart Now will feature a tailored selection of frequently used essentials such as fresh produce, snacks, beverages, festive goods, and household items. The delivery fee is set at S$3.99 for orders exceeding S$30.

    Martin Daney, SVP, Head of RedMart at Lazada, explained the rationale behind launching RedMart Now. He articulated that the aim of the service is to cater to urgent and unexpected shopping needs. He emphasized how the service was designed to allow customers to receive their needed items in as little as 30 minutes. The overall goal is to become the leading platform for both regular grocery shopping and urgent needs, thus allowing consumers to dedicate less time to running errands and more time to activities they enjoy.

    Entering the Quick Commerce Market

    The introduction of RedMart Now places the company in direct competition with other fast-delivery providers in Singapore’s dense and high-value grocery market. It also signifies a deeper penetration into the nation’s rapidly expanding quick commerce sector.

    Quick commerce presently constitutes about one-third of Singapore’s online grocery delivery revenue. Last year, according to Statista, the segment was projected to hit approximately US$371.75 million within a broader online grocery market estimated at US$1.04 billion.

    Questions & Answers

    What is RedMart Now?
    RedMart Now is a new on-demand grocery delivery service launched by Lazada-owned RedMart in Singapore, promising delivery within 30 minutes.

    Where will RedMart Now initially operate?
    RedMart Now will initially operate across selected southern and central neighborhoods in Singapore, with a phased rollout planned for the rest of the island.

    What does the launch of RedMart Now signify?
    The launch of RedMart Now signifies a deeper penetration into Singapore’s rapidly expanding quick commerce sector and places the company in direct competition with other fast-delivery providers in the country’s high-value grocery market.

  • Singapore Retail Sales Momentum Cooldown in December after November’s Record Highs

    Singapore Retail Sales Momentum Cooldown in December after November’s Record Highs

    The rate of retail sales growth in Singapore experienced a significant deceleration in December, following an impressive surge in November.

    As per the data provided by the Department of Statistics, retail sales, excluding motor vehicles, saw an increase of 1.7 per cent in December. This figure shows a sharp contrast to the revised growth of 5.7 per cent reported in November, the most robust monthly gain of the year.

    The projected total retail sales value for December was approximately SG$4.1 billion (US$3.2 billion), with online sales contributing to 17 per cent of this figure.

    On a seasonally adjusted basis, December’s retail sales experienced a 6.7 per cent decline when compared to November.

    Sector-specific Performance

    In terms of year-on-year sales growth, the majority of sectors demonstrated an upward trend in the final month of the year. Leading the pack were recreational goods (13.4 per cent), computer and telecommunications equipment (12.8 per cent), and watches and jewellery (7.1 per cent).

    However, some other sectors such as supermarkets, convenience stores, cosmetics, and optical goods and books reported modest increases of less than 5 per cent.

    In contrast, petrol service stations faced a harsh 9.1 per cent drop in sales, followed by the food and alcohol sector, which saw a 7.1 per cent dip in sales.

    Food and Beverage Services

    Despite the overall dip in retail sales, the food and beverage services sector saw a marginal rise of 0.7 per cent in December. This, however, was a downslide from the 2.5 per cent growth the sector had witnessed in November.

    Questions & Answers

    What was the total projected value for retail sales in Singapore in December?
    The total projected retail sales value in Singapore for December was approximately SG$4.1 billion (US$3.2 billion).

    Which sectors experienced the most significant growth in December?
    The sectors that saw the most significant growth in December were recreational goods, computer and telecommunications equipment, and watches and jewellery.

    How did food and beverage services perform in December compared to November?
    The food and beverage services sector experienced a slight increase of 0.7 per cent in December, a decrease from the 2.5 per cent growth seen in November.

  • Hong Kong Retail Boom: December Sales Surge in 8th Consecutive Monthly Increase

    Hong Kong Retail Boom: December Sales Surge in 8th Consecutive Monthly Increase

    In December, retail sales in Hong Kong rose by 6.6% compared to the previous year, marking the eighth consecutive month of growth. This trend indicates a steady economic recovery in the region, according to recent government data.

    This increase amounted to a total of HK$35 billion (US$4.48 billion) in retail sales. In November, there was a similar rise in retail sales, with a 6.5% year-on-year increase.

    Retail Sales Volume

    In terms of volume, December’s retail sales saw a 5.1% increase from the previous year, showing a slight acceleration compared to the 4.4% rise witnessed in November.

    Looking forward, the value of total retail sales in 2025 is projected to rise by 1% from the previous year. Meanwhile, the volume is expected to remain at a similar level as compared to 2024.

    Consumer Sentiment and Tourism

    A government spokesperson highlighted the positive local consumption sentiment, backed by robust economic growth momentum. Coupled with the continued surge in inbound visitors, this is expected to support the retail businesses in the region.

    Tourist arrivals in December saw a significant upturn, with 4.65 million visitors, a 9.2% increase from the previous year, according to data from the Hong Kong Tourism Board.

    Mainland Chinese visitors made up the majority of these arrivals, accounting for 3.35 million. This represents an 8.2% increase year-on-year.

    Sales Across Various Retail Sectors

    In December, certain retail sectors saw remarkable growth. Sales of jewellery, watches, clocks, and valuable gifts surged by 14.3% year-on-year, a significant jump from the 3.6% rise in November.

    However, not all sectors experienced growth. The sales of clothing, footwear, and allied products fell by 10.3% year-on-year in December, despite a 2% increase in November.

    Questions & Answers

    What was the percentage increase in retail sales in Hong Kong in December?

    In December, retail sales in Hong Kong increased by 6.6% compared to the same period in the previous year.

    What is the projected increase in the value of total retail sales in 2025?

    The value of total retail sales in 2025 is projected to increase by 1% from the previous year.

    How did the sales of jewellery, watches, clocks, and valuable gifts perform in December?

    In December, sales of jewellery, watches, clocks, and valuable gifts surged by 14.3% year-on-year.

  • Singapore Retailers Seek Increased Budget Support for Enhanced Competition and Sustainability in 2026

    Singapore Retailers Seek Increased Budget Support for Enhanced Competition and Sustainability in 2026

    In Singapore, the lifestyle industry, particularly retailers, has expressed the need for continuous support from the Budget allocation due to mounting challenges such as elevated costs, labour shortages, and fierce competition.

    According to the Singapore Retailers Association (SRA), the retail sector in the country continually faces obstacles that include labour shortages, high rents and operating costs, competition from the e-commerce sector, and evolving consumer preferences.

    The SRA cautioned that without ongoing support, local businesses could find themselves trailing behind their well-funded international competitors.

    Retail Sales Figures Reflect Struggles

    The tough conditions being faced by the industry are evident in the 2025 retail sales figures. Segments such as clothing and footwear have seen a continuous decrease, while other sectors such as supermarkets have managed to maintain their resilience, stated Ernie Koh, the president of the SRA.

    The retail market has also experienced a split-speed with well-funded global brands controlling high-traffic locations. This has put smaller local operators under pressure, added Koh.

    Joint Call for Support

    In an alliance with other lifestyle trade bodies including the Restaurant Association of Singapore and the Singapore Fashion Council, the SRA has marked several recommendations for the 2026 Budget to address the ongoing and future challenges facing the retail industry.

    The recommendations focus on three major areas: enhancing the competitiveness of SMEs, addressing labour issues, and promoting sustainability efforts.

    To boost the competitiveness of local SMEs, the groups suggest introducing a scale-up programme that provides them with capital for growth acceleration, as well as access to strategic guidance, mentorship, partnerships, and commercial opportunities.

    Proposed Measures

    The groups have also suggested a franchise and licensing accreditation system to gain more transparent insights into the entry of foreign brands. This would allow stakeholders to better forecast market shifts and protect local businesses.

    Refining the Community Development Council (CDC) voucher system was another suggestion, aiming to channel government support directly to essential items, thereby balancing the cost-of-living relief with support for local retailers.

    To address the labour shortage issue, the groups recommend extending the Progressive Wage Credit Scheme for the retail and food service industries until 2028, and increasing the co-funding for the retail industry from 20 per cent to 75 per cent this year.

    Further suggestions to tackle manpower shortages include reducing the cost of hiring foreign staff for frontline retail roles, encouraging the hiring of PMETs (professionals, managers, executives, and technicians) over 50, improving the career conversion programme, and implementing trade testing for new foreign workers.

    To accelerate sustainable retail, the group recommends expanding the Climate Vouchers scheme to include companies with trusted green certifications, such as B-Corp, Singapore Furniture Industries Council’s Sustainability Furniture Mark or Green Mark.

    The Future of Retail

    The SRA emphasised that the future of retail hinges on the seamless integration of omnichannel strategies, leveraging AI and personalisation, enhancing experiential retail, prioritising sustainability, and upskilling the workforce to overcome the challenges faced by the industry. These challenges include high costs and labour shortages, with growth being supported by tourism and technological adoption, despite short-term economic uncertainties.

    Questions & Answers

    What are the major challenges faced by the retail industry in Singapore?
    The key challenges faced by the industry mainly include high rents and operating costs, labour shortages, competition from e-commerce platforms, and shifting consumer demands.

    What are the recommendations made by the SRA for the 2026 Budget?
    The SRA has recommended actions in three key areas – enhancing SME competitiveness, addressing labour issues, and supporting sustainability efforts. These include a scale-up programme for SMEs, extension of the Progressive Wage Credit Scheme, and expanding the Climate Vouchers scheme.

    How does the SRA suggest dealing with labour shortages and high costs?
    The SRA suggests that extending the Progressive Wage Credit Scheme until 2028 and increasing co-funding for the retail industry could help with manpower shortages. To deal with high costs, the association recommends refining the CDC voucher system to balance cost-of-living relief with support for local retailers.

  • AS Watson Expands Empire: 1000 New Stores Set to Open Amid 10 Million Boost in Loyalty Membership

    AS Watson Expands Empire: 1000 New Stores Set to Open Amid 10 Million Boost in Loyalty Membership

    AS Watson, a health and beauty retail giant, has announced ambitious expansion plans for the coming year, with around 1,000 new stores expected to open. This move comes in response to a significant surge in customer engagement via the company’s loyalty program.

    Growing Loyalty Program

    Last year, AS Watson witnessed an addition of 10 million new members to its loyalty program, pushing the global membership count to an impressive 180 million plus. This growth can be traced back to a successful integration between the firm’s brick-and-mortar store network and online platforms.

    Investment and Expansion

    AS Watson, which currently operates over 17,000 stores across 31 markets in Asia and Europe, is set to support its new store openings with an investment of approximately US$490 million. This funding will be allocated towards the launch of new stores, making store refurbishments, implementing technology updates, and enhancing supply chain processes.

    Strong Performance

    The retailer reported a robust category performance in the past year. Sales in the health category witnessed an 8 per cent increase, led by a double-digit rise in Europe. Simultaneously, beauty sales saw a 6 per cent uptick, propelled by a double-digit surge in Asia. The combined offline and online sales also saw a double-digit growth over the year.

    Preparation for the Future

    “Markets, technologies, and expectations are changing at an unprecedented speed. As we look to the future, our goal isn’t to predict what it holds but to be prepared for it. Our strategy remains the same – maintaining our dedication towards our customers, our employees, our partners, and upholding responsible business practices,” said Malina Ngai, Group CEO of AS Watson.

    AS Watson, which was established in Hong Kong in 1841, is celebrating its landmark 185th anniversary this year.

    Questions & Answers

    How many new stores is AS Watson planning to open this year?
    AS Watson plans to open about 1,000 new stores this year.

    What contributed to the growth in AS Watson’s loyalty program?
    The growth in AS Watson’s loyalty program can be attributed to the successful integration of its physical store network and online platforms.

    What is AS Watson’s strategy for the future, according to its Group CEO, Malina Ngai?
    AS Watson’s strategy for the future, as outlined by its Group CEO Malina Ngai, is not to predict the future but to be prepared for it by maintaining commitment towards their customers, employees, partners, and upholding responsible business practices.

  • Unstoppable Uniqlo: Fast Retailing’s Profits Skyrocket with Global Expansion Strategy

    Unstoppable Uniqlo: Fast Retailing’s Profits Skyrocket with Global Expansion Strategy

    Fast Retailing, which operates the Uniqlo clothing brand, has reported a significant increase in its quarterly operating profit, attributing the boost to a robust global sales growth. The increase in profits has enabled the company to withstand the impact of US tariffs.

    The company is currently marking its fifth consecutive year of profit. It has seen a rise in sales in China, which is its largest international market. This sales spike has been supplemented by an aggressive growth strategy in North America and Europe.

    During the quarter, Fast Retailing inaugurated key stores in Antwerp, Birmingham, and Munich. The company also has plans to establish a series of new flagship stores in key US cities, such as Chicago, New York, and Boston.

    Fast Retailing, which is known for its durable basic items, is viewed as an indicator of consumer sentiment in both Japan and China. It reported a 34% increase in operating profit to 205.6 billion yen (US$1.3 billion) during the September-November period, stemming from a 15% increase in revenue. This impressive performance exceeded the consensus estimates of 177 billion yen.

    The company also witnessed a 20.6% growth in profit from its domestic business compared to the previous year, largely due to rising demand for sweatshirts and warm innerwear.

    Numerous international markets observed double-digit growth in both revenue and profit. Sales in the autumn season were particularly strong in China, and a collaborative venture with e-commerce giant JD helped to attract new customers.

    In summary, the international segment of Fast Retailing reported a profit growth of 41.6%.

    For the full year, the company has raised its operating profit target to 650 billion yen, up from the previously set target of 610 billion yen.

    In a bid to reduce its reliance on the China market, which was significantly impacted by stringent Covid-19 restrictions, Fast Retailing has focused on North America and Europe as its primary growth regions.

    Questions & Answers

    What has contributed to Fast Retailing’s recent success?

    Fast Retailing’s success can be attributed to robust global sales growth, a rise in sales in China, its largest overseas market, and an aggressive expansion strategy in North America and Europe.

    What has been the impact of the company’s domestic business on its growth?

    The company’s domestic business has had a positive impact on its growth, with a 20.6% increase in profit thanks to the strong demand for sweatshirts and warm innerwear.

    How has Fast Retailing responded to the challenges posed by Covid-19 restrictions in China?

    Fast Retailing has sought to lower its dependence on the Chinese market by focusing on North America and Europe as its primary growth areas.

  • Hong Kong Retail Sales Enjoy 7-Month Winning Streak with 6.5% Rise in November

    Hong Kong Retail Sales Enjoy 7-Month Winning Streak with 6.5% Rise in November

    Hong Kong’s retail sector has seen a seventh consecutive month of increased sales, with a 6.5% rise in value during November, according to government reports. The retail sales for the month totalled HK$33.7 billion (US$4.33 billion), demonstrating a steady incline when compared to the 6.9% increase recorded in October of the same year.

    Volume and Value

    Notably, the volume of retail sales in November saw a 4.4% increase compared to the same month in the previous year. This was slightly less than the 5.3% growth experienced in October. However, despite the ongoing monthly gains, the total retail sales for the first 11 months of 2025 only experienced a slight 0.4% increase in value when compared to the previous year. Furthermore, the volume of retail sales actually decreased by 0.9% over this period.

    Sustained Economic Growth

    A government spokesperson has expressed optimism towards the ongoing retail recovery, stating, “The gradual improvement in local consumption sentiment amid sustained economic growth, combined with the vibrant growth in inbound visitors, will continue to benefit retail businesses.”

    The number of visitors to Hong Kong in November was reported as 4.19 million, marking a 17.4% increase from the previous year. Mainland China contributed significantly to these figures, accounting for 3.04 million visitors – an 18.9% increase year-on-year.

    Sales across Different Sectors

    Different sectors within the retail industry have seen varied degrees of growth. Sales of high-value items such as jewellery, watches, clocks, and valuable gifts saw a smaller increase of 3.6% in November, compared to the revised 9.4% growth in October. Similarly, the sales of clothing, footwear and related products increased by 2% year-on-year in November, following a slight 0.9% rise in October.

    Questions & Answers

    What is the overall trend of Hong Kong’s retail sales?
    The overall trend shows a steady increase, with November marking the seventh consecutive month of growth.

    Which sectors experienced the most growth?
    High-value items such as jewellery, watches, clocks, and valuable gifts, as well as clothing, footwear, and related products experienced growth.

    What factors contributed to the growth of Hong Kong’s retail sector?
    The government spokesperson attributed the growth to improved local consumption sentiment, sustained economic growth, and an increase in inbound visitors, particularly from mainland China.

  • Revolutionizing Retail: How Meta, L’Occitane and Omnichat are Using WhatsApp to Drive Customer Loyalty

    Revolutionizing Retail: How Meta, L’Occitane and Omnichat are Using WhatsApp to Drive Customer Loyalty

    Omnichat, a notable omnichannel AI platform, recently conducted the third iteration of the Commerce Leadership Forum at Meta Singapore’s facility. The forum saw an assemblage of high-ranking leaders across various sectors, arranged to discuss the transformative influence of AI-empowered business messaging in retail, beauty, and lifestyle industries in the Asia Pacific.

    The Impact of WhatsApp on Commerce

    Prominent leaders from Meta and L’Occitane spoke about the swift adoption of WhatsApp as a crucial commercial platform, underscoring its evolution from a simple customer support tool to an engaging platform catering to committed customers, driving conversions, and establishing long-lasting loyalty.

    L’Occitane disclosed that WhatsApp has become the primary mode of customer communication across Asia Pacific markets, accounting for over 80% of inbound and outbound customer interactions. The brand further revealed that personal, conversational interactions have resulted in profitable outcomes compared to traditional channels. This increase in commercial success, coupled with real-time engagement, has enabled L’Occitane to extend relationship-building beyond transactional interactions, resulting in lasting brand loyalty.

    Terrence Siu, chief information officer of APAC at L’Occitane, stated, “Loyalty begins the moment a customer chooses to stay connected with the brand. Using WhatsApp as a unified touchpoint allows us to move customers smoothly from online discovery to in-store engagement without losing context. Customers receive a consistent and personalized experience wherever they interact with us, be it on Facebook, Instagram, or WhatsApp.”

    L’Occitane has extended this seamless experience into a complete loyalty journey by utilizing Omnichat and WhatsApp to deliver sample products, VIP privileges, and post-purchase experiences. This ensures that customers feel guided and appreciated long after their initial transaction. The distribution of samples and exclusive VIP offers directly through WhatsApp has elevated their coupon redemption rate to 87%.

    Messaging-led Commerce and Loyalty

    Messaging-led commerce has been further reinforced by YouGov’s new regional insights. The data showed that 32% to 43% of Asia Pacific shoppers now utilize business messaging to track orders, complete purchases, and maintain contact with brands throughout the sales cycle. WhatsApp has effectively become the default loyalty channel for high-intent engagement in Asia.

    Vicky Yiu, APAC strategic partnership manager for business messaging at Meta, asserted, “WhatsApp is increasingly becoming the commerce layer for brand engagement in Asia. When businesses move to a messaging-led experience, they shift from campaigns to relationships – and that is where long-term loyalty is earned.”

    Omnichat, powering these loyalty journeys, has illuminated how brands can evolve membership from a static database into an active relationship engine. By consolidating multi-channel identity into a unified customer profile and harnessing AI to trigger personalized re-engagement flows, Omnichat aids brands in converting one-time buyers into loyal members.

    CEO and founder of Omnichat, Alan Chan, emphasized, “Loyalty only works when it’s active, not passive. By linking QR codes to product samples, in-store touchpoints, and messaging-based rewards, brands can proactively engage members in real time. This is the difference between a loyalty database and a loyalty journey.”

    Questions & Answers

    How is AI-powered business messaging transforming the retail and lifestyle sectors?
    AI-powered business messaging is transforming these sectors by personalising customer interactions, driving profitable outcomes, fostering long-term loyalty, and reducing customer acquisition cost.

    How has WhatsApp influenced L’Occitane’s customer engagement?
    WhatsApp has become L’Occitane’s primary mode of customer communication. It has enabled the brand to provide a seamless experience, from online discovery to in-store engagement and beyond. It also allows L’Occitane to distribute samples and VIP offers directly, resulting in a high coupon redemption rate.

    What role does Omnichat play in this transformative process?
    Omnichat powers the loyalty journeys of brands, transforming membership from a passive database into an active relationship engine. It helps brands remain present in the customer’s daily routine, enabling real-time rewards and VIP benefits, and consolidates multi-channel identity into a unified customer profile.