Retail News CRM

Tag: Singtel

  • Singtel Faces Back-to-Back Disruptions: Singapore’s Largest Mobile Network Grapples with Connection Issues

    Singtel Faces Back-to-Back Disruptions: Singapore’s Largest Mobile Network Grapples with Connection Issues

    On Tuesday, customers of Singtel, the largest mobile network in Singapore, faced connectivity issues for the second consecutive day. These disruptions followed a Monday outage that lasted more than eight hours and impacted thousands of users, creating significant inconvenience for customers and affecting crucial services such as payments, ride-hailing, and food delivery.

    Singtel revealed that a “small number” of customers were experiencing connectivity issues, but clarified that these problems were unrelated to the Monday outage. By 5 p.m. on Tuesday, connectivity had been restored. The company issued an apology for the inconvenience caused to its customers.

    The Infocomm Media Development Authority (IMDA), in a recent statement, confirmed that initial investigations into the two incidents found no evidence of any cyber-related issues. They emphasized that they seriously view any service disruptions and pledged to thoroughly investigate both incidents. They also sternly warned that they would not hesitate to take stringent regulatory action against Singtel if any lapses were identified.

    Previous Disruption and Cyber Attack

    On Monday, Singtel experienced a severe network outage that lasted more than eight hours. This disruption led to many Singtel users reporting issues with their mobile services. Some were even unable to make payments or use mobile data for work-related tasks.

    Last month, the authorities in Singapore reported that all four major telcos, including Singtel, had been targeted in a cyberattack by UNC3886. This assault, disclosed last year, enabled the attackers to access critical systems at the telcos. However, no sensitive customer data was compromised.

    Continuing Issues and Customer Dissatisfaction

    Despite the restoration of services, many Singtel and GOMO users reported that they were still unable to reconnect on Tuesday. They expressed frustration over the slow customer service responses. GOMO is a budget-friendly sub-brand of Singtel.

    Priscilla Wee, a 56-year-old homemaker, shared her ordeal of repeatedly turning her phone off and on and reloading her GOMO e-SIM. However, her efforts were in vain. Out of frustration, she terminated her GOMO line on March 17 and switched to StarHub. She stated, “The trust factor with Singtel is now gone.”

    Aaron Ang, chief technology officer of Cyber Leaders Nexus, a Singapore-based cybersecurity company, commented on the situation. He suggested that engineers responding to a significant outage often resort to restarting systems, rerouting traffic, or implementing quick fixes. Such remedial actions can put stress on other parts of the system or reveal hidden issues, potentially causing a second, separate outage.

    Questions & Answers

    What was the cause of the recent Singtel disruptions?
    The company stated that they were unrelated incidents and not associated with any cyber-related issues.

    What were the consequences of these disruptions?
    Thousands of users were affected, with some unable to use essential services such as payments, ride-hailing, and food delivery, leading to significant inconvenience.

    What is the IMDA’s stance on these incidents?
    The Infocomm Media Development Authority takes a serious view of service disruptions, pledging to thoroughly investigate both incidents and warning of stringent regulatory action if any lapses are identified.

  • Singtel Launches Singapore’s First 50 Gbps Fiber Broadband Trial: Ushering in a New Era of Ultra-Speed Connectivity

    Singtel Launches Singapore’s First 50 Gbps Fiber Broadband Trial: Ushering in a New Era of Ultra-Speed Connectivity

    Singtel, a leading telecommunications company, has initiated Singapore’s first technical trial for 50 Gbps fiber broadband, a forward-looking step aimed at bolstering the country’s fixed connectivity. This venture is a response to the expected boom in AI-powered and data-heavy digital services.

    Next-Gen Connectivity

    The trial leverages advanced XGS-PON-based fiber technology to achieve speeds of up to 50 Gbps. This state-of-the-art connectivity is designed to facilitate the increasing demand of emerging technologies such as augmented reality (AR), virtual reality (VR), mixed reality (MR), cloud gaming, AI-enabled smart homes, and high-performance remote workspaces. Singtel’s objective with this initiative is to ensure that both residential and business consumers are equipped for the assimilation of these technologies as they transition into the mainstream over the next three to five years.

    During this technical trial, Singtel aims to assess the network’s performance and potential to support the complex, multi-device environments that AI enables. The company believes this trial signifies a critical progression towards the large-scale deployment of ultra-high-speed fiber broadband for both residential and commercial users.

    According to Ng Tian Chong, CEO of Singtel Singapore, Singapore’s everyday life is deeply intertwined with digital technologies, facilitated by near-universal internet access, high device ownership, and the widespread use of online communication and digital services across work, learning, and entertainment. He notes that this next evolution in fiber broadband connectivity is crucial to ensure that homes and businesses can continuously support increasingly immersive and AI-driven digital experiences.

    Enhancing Digital Infrastructure

    Singtel’s early adoption of the 50 Gbps fiber technology sets Singapore as a pioneer in next-generation broadband innovation. This aligns with the nation’s Digital Connectivity Blueprint that aims to construct a resilient and future-proof digital infrastructure.

    The new 50 Gbps trial offers the possibility of comprehensive, multi-gigabit connectivity. Singtel suggests that this will facilitate ultra-high-definition entertainment, including 8K and future 12K video streaming, high-quality AR, VR, and XR experiences, low-latency cloud gaming, and cloud PCs. The technology is also expected to support data-heavy workflows for home-based businesses and professionals, such as engineering simulations and secure, enterprise-grade remote connectivity.

    Moreover, advanced telemedicine and remote diagnostics stand to benefit from this ultra-high-speed broadband. This includes real-time medical imaging transmission, VR-based physiotherapy, and home-connected medical devices. AI-powered smart homes can also leverage this technology for real-time analytics across security cameras, IoT appliances, and autonomous devices. Furthermore, this technology has the potential to enhance the next generation of Wi-Fi, dense IoT ecosystems, and emerging AI-driven entertainment formats.

    Investing Ahead of Demand

    The fiber broadband trial underlines Singtel’s long-standing strategy of anticipating demand to deliver advanced connectivity. The company made history by becoming the first to democratize network slicing for everyday users to support evolving digital needs.

    In 2022, Singtel set another milestone by becoming the first operator globally to deploy nationwide standalone 5G. The company later improved coverage by integrating a 700 MHz spectrum, offering up to 40% stronger signal strength in indoor, underground, and high-density environments.

    Questions & Answers

    What is the purpose of Singtel’s 50 Gbps fiber broadband technical trial?
    The trial is meant to test the network’s performance and its capabilities to support increasingly complex, AI-enabled, multi-device environments.

    How will ultra-high-speed broadband benefit home-based businesses and professionals?
    The technology is designed to support data-heavy workflows, such as engineering simulations and secure enterprise-grade remote connectivity, which are integral to many home-based businesses and professionals.

    How will this technology improve healthcare?
    The ultra-high-speed broadband is expected to enable advanced telemedicine and remote diagnostics, such as real-time medical imaging transmission, VR-based physiotherapy, and connected at-home medical devices.

  • Singtel Pioneers Singapore’s First 50 Gbps Fiber Broadband Trial, Ushering in New Era of Ultra-High-Speed Connectivity

    Singtel Pioneers Singapore’s First 50 Gbps Fiber Broadband Trial, Ushering in New Era of Ultra-High-Speed Connectivity

    Singapore’s premier telecommunications company, Singtel, has initiated the country’s inaugural 50 Gbps fiber broadband technical trial. The aim of this groundbreaking move is to fortify the fixed connectivity infrastructure of the country, which is crucial for the delivery of emerging data-intensive digital amenities propelled by Artificial Intelligence (AI).

    Exploring the Potential of Next-Gen Technology

    This technical trial employs the cutting-edge XGS-PON-based fiber technology, which is capable of facilitating speeds of up to 50 Gbps. The trial has been conceptualised keeping in mind the anticipated use cases of the imminent future, such as ultra-realistic Augmented Reality (AR), Virtual Reality (VR), and Mixed Reality (MR), AI-powered smart homes, high-performance remote working setups, and cloud gaming. Singtel’s objective with this initiative is to prepare both residential and commercial customers for the smooth adoption of novel technologies as they become mainstream over the next three to five years.

    Through this trial, Singtel aims to assess the network performance and capabilities needed to support the increasing complexity of multi-device environments driven by AI. Singtel maintains that the trial is a significant milestone towards the future large-scale rollout of ultra-high-speed fiber broadband for diverse users, both residential and commercial.

    Preparing for a Digital Future

    Ng Tian Chong, Singtel Singapore’s CEO, emphasised that digital technologies are already a part of everyday life in Singapore, with near-universal internet access, high device ownership, and extensive use of digital services for work, learning, and entertainment. The next leap in fiber broadband connectivity, he said, will ensure that homes and businesses can keep up with increasingly immersive and AI-enabled digital experiences.

    Singtel insists that its early adoption of the 50 Gbps fiber technology places Singapore at the vanguard of next-generation broadband innovation. This aligns with the nation’s Digital Connectivity Blueprint, which prioritises the construction of a robust and future-ready digital infrastructure.

    Enabling Advanced Applications

    The 50 Gbps trial facilitates a new grade of whole-home, multi-gigabit connectivity. Singtel believes this will support ultra-high-definition entertainment, including 8K and future 12K video streaming, high-quality AR, VR, and XR experiences, and low-latency cloud gaming and cloud PCs. The technology also caters to data-heavy workflows for home-based businesses and professionals, including engineering simulations and secure enterprise-level remote connectivity.

    Moreover, the ultra-high-speed broadband is anticipated to enable advanced telemedicine and remote diagnostics, such as real-time medical imaging transmission, VR-based physiotherapy, and connected at-home medical devices. AI-driven smart homes will reap the benefits of real-time analytics across security cameras, IoT appliances, and autonomous devices. It also provides a solid foundation for next-generation Wi-Fi, dense IoT ecosystems, and emerging AI-generated entertainment formats.

    Questions & Answers

    What is the purpose of Singtel’s technical trial?

    The purpose of the technical trial is to assess the network performance and capabilities needed to support the increasingly complex multi-device environments enabled by AI. It also aims to prepare residential and commercial customers for the smooth adoption of novel technologies as they become mainstream.

    How will the 50 Gbps fiber broadband technology benefit homes and businesses?

    The technology will support ultra-high-definition entertainment, low-latency cloud gaming, high-quality AR, VR, and XR experiences, and data-heavy workflows for home-based businesses and professionals. It will also enable advanced telemedicine and remote diagnostics, as well as provide real-time analytics for AI-powered smart homes.

    How does this initiative align with Singapore’s nationwide digital strategy?

    The trial aligns with Singapore’s Digital Connectivity Blueprint, which focuses on building a robust and future-ready digital infrastructure. By positioning Singapore at the forefront of next-generation broadband innovation, it is helping prepare the nation for a rapidly evolving digital future.

  • Singtel Slapped with $774K Fine after Major Service Disruption Impacts Half a Million Customers

    Singtel Slapped with $774K Fine after Major Service Disruption Impacts Half a Million Customers

    The Singaporean telecommunications giant, Singtel, has been hit with a hefty fine of SGD1 million, equivalent to US$774,000, by local authorities over a significant voice service disruption in 2024 that negatively impacted roughly 500,000 customers.

    Impact of the Service Disruption

    The communications interruption also affected the public’s ability to reach customer service departments for numerous government bodies, healthcare entities, banks, corporations, and critical emergency call services, according to the Infocomm and Media Development Authority (IMDA).

    Ng Tian Chong, Singtel Singapore’s CEO, has openly accepted the ruling and monetary punishment from IMDA. He admitted the severity of the interruption to the fixed voice service in the previous October, reiterating his apology for the inconvenience and disruption experienced by the affected populace.

    Justification of the Fine

    The IMDA explained that the scale and the impact of the outage, coupled with the duration to restore the services to normal, were the critical elements taken into consideration while imposing the penalty. The regulatory body categorized the incident’s impact as “significant” and highlighted that the potential ramifications concerning public safety and security could have been very serious.

    The IMDA’s examination found deficiencies in Singtel’s monitoring systems, which lacked “adequate filters” to protect the hardware from high-intensity traffic on October 8, 2024. This inadequacy caused the voice system’s firewall to malfunction and operate intermittently. Consequently, calls were dropped intermittently as traffic alternated between the malfunctioning and functioning voice systems.

    Prior Incidents

    Before this event, Singtel experienced another setback in September when an emergency service outage from its subsidiary, Optus, led to three fatalities in Australia. This event was succeeded by a smaller mobile outage from Singtel on November 18, where more than 1,600 disruption reports were logged.

    Singtel, the largest mobile network operator in Southeast Asia, serves a massive customer base of 800 million customers worldwide.

    Questions & Answers

    What was the reason behind the fine imposed on Singtel?
    The fine was levied due to a significant voice service disruption in 2024, impacting approximately 500,000 customers.

    What was the magnitude of the fine imposed on Singtel?
    Singtel was fined SGD1 million, equivalent to US$774,000, by the Infocomm and Media Development Authority (IMDA).

    What was the major fault found in Singtel’s systems that led to the service disruption?
    The IMDA’s investigation discovered that Singtel’s monitoring systems lacked “adequate filters” to protect the hardware from high-intensity traffic, resulting in the malfunction of the voice systems’ firewall.

  • Singtel Celebrates 14% Profit Leap: A Triumph of Regional Growth and Strategic Investments

    Singtel Celebrates 14% Profit Leap: A Triumph of Regional Growth and Strategic Investments

    The Singtel Group has reported a 14% increase in underlying net profit, reaching SGD 1.35 billion in the first half of the year. This growth has been mainly driven by regional associates Airtel and AIS, as well as operating companies NCS and Optus.

    Profit Increase Despite Economic Challenges

    Neglecting the impact of foreign currency fluctuations and contributions from Intouch, which concluded after its merger with Gulf, the underlying net profit would have increased by 22%. The net profit rose to SGD 3.40 billion, largely as a result of a net exceptional gain of SGD 2.05 billion from the partial sale of a stake in Airtel in May and the Intouch-Gulf merger.

    Operating revenue declined by 1.2% to SGD 6.91 billion, which was affected by the strong Singapore dollar. However, in constant currency terms, the Group’s operating revenue, EBITDA, and operating company EBIT would have increased by 1.9%, 4.9%, and 14%, respectively.

    CEO Insights

    Yuen Kuan Moon, Singtel Group CEO, stated that the group’s H1 results reflect the positive momentum across their diversified portfolio of businesses across the region. They have continued to drive growth in connectivity, digital services, and digital infrastructure and also unlocked value from their asset recycling efforts as they executed their Singtel28 plan.

    Despite the challenging macroeconomic outlook, and uncertainty surrounding the Optus business, Yuen believes their business and geographical diversity is providing stability to the Group’s performance. He expects their growth engines to change the business’s complexion in the mid term as they continue to scale.

    Plan Execution and Active Capital Management

    Since launching the Singtel28 plan, the Group’s active capital management has generated SGD 5.6 billion in proceeds, including SGD 1.5 billion from the recent divestment of a 0.8% stake in Airtel. The Group has achieved more than half of its new SGD 9 billion mid-term asset recycling target, which will be used to fund growth opportunities and provide returns to shareholders.

    The Group’s balance sheet remains strong, with a cash balance of SGD 3.4 billion as of September 2025, helping reduce net debt to SGD 8.7 billion and improve gearing ratios.

    Regional Associates’ Contributions

    The profit contributions from regional associates post-tax increased by 12% to SGD 0.92 billion. Excluding Intouch and considering constant currency terms, these contributions would have risen by 25%.

    Airtel Group saw solid earnings growth in both India and Africa due to effective execution and higher mobile tariffs, while AIS reported stronger profits due to revenue growth and effective cost management. However, Telkomsel’s performance was impacted by weaker mobile performance, a capital gain from the sale and leaseback of indoor infrastructure in the previous period, and higher interest expenses. Globe’s earnings also declined due to weak consumer spending.

    Questions & Answers

    What is the overall financial status of Singtel Group?
    Singtel Group has reported a 14% increase in underlying net profit, reaching SGD 1.35 billion in the first half of the year.

    What were the main contributors to Singtel Group’s growth?
    The growth was mainly driven by regional associates Airtel and AIS, as well as operating companies NCS and Optus.

    What does the Group’s CEO, Yuen Kuan Moon, attribute the positive results to?
    Yuen attributes the positive results to the group’s diversified portfolio of businesses across the region and active capital management as part of the Singtel28 plan. The plan has generated SGD 5.6 billion in proceeds, contributing to the reduction of net debt and improvement of gearing ratios.

  • Singtel Unlocks SGD 1.5B in Airtel Stake Sale: A Strategic Move Towards Portfolio Optimization

    Singtel Unlocks SGD 1.5B in Airtel Stake Sale: A Strategic Move Towards Portfolio Optimization

    Singapore Telecommunications Limited (Singtel) has divested approximately 0.8% of their direct investment in their regional associate, Airtel. The sale generated SGD 1.5 billion, marking an important step in Singtel’s ongoing plan to streamline operations via asset recycling. The transaction was conducted through a private placement to institutional investors, a move that demonstrates significant market demand and confidence in Airtel. It is anticipated that the sale will yield profits of around SGD 1.1 billion.

    Singtel’s Strategy and Outcome

    The Group Chief Financial Officer of Singtel, Mr. Arthur Lang, shed some light on the company’s strategy. He explained that Singtel has been collaborating closely with Bharti Enterprises to gradually balance their effective stake in Airtel. He further affirmed that the transactions have allowed them to unlock value while retaining a significant stake in Airtel. This approach enables them to continue to invest in India’s rapidly growing digital economy.

    Mr. Lang spoke of the success of the capital management program, which he said has already amassed SGD 5.6 billion. This is over half of their recently adjusted mid-term asset recycling target of SGD 9 billion. He explained that this financial strategy affords Singtel the flexibility to bolster its balance sheet, fund growth opportunities in digital infrastructure and services, and ensure sustainable dividend growth.

    Progress and Future Plans

    As of May 2025, Singtel had already exceeded half of its original SGD 6 billion mid-term asset recycling target, which had been declared a year prior. Following this achievement, the target was revised to SGD 9 billion. The raised capital will be directed towards supporting growth and providing capital returns via its value realization dividend and share buyback program.

    In the wake of this recent transaction, Singtel is set to retain a 27.5% stake in Airtel. The retained stake is estimated to be worth approximately SGD 51 billion.

    Questions & Answers

    What is Singtel’s ongoing strategy?
    Singtel is optimizing its portfolio through asset recycling, which includes selling some of its stakes in associates and investing the proceeds in new growth opportunities.

    What is expected to be the outcome of Singtel’s recent divestment from Airtel?
    The sale is expected to yield profits of around SGD 1.1 billion, contributing to their mid-term asset recycling target of SGD 9 billion.

    What is the future of Singtel’s investment in Airtel?
    Following the recent transaction, Singtel will retain a significant 27.5% stake in Airtel, demonstrating its continued commitment to invest in India’s digital economy.

  • Telkom and Singtel Celebrate Key Progress in Batam’s Rising Data Center Scene

    Telkom and Singtel Celebrate Key Progress in Batam’s Rising Data Center Scene

    NeutraDC, a division of Telkom Indonesia, and Nxera, Singtel’s regional data center branch, have completed the structural framework of a new data center located in Batam, Indonesia. The construction phase of the project, known as BTM-1, began in June of the previous year, with the facility expected to be operational by the first half of the upcoming year.

    A topping-out ceremony was recently held, with attendance from representatives of the Indonesian sovereign wealth fund, Danantara Indonesia, and Medco Power Indonesia, a renewable energy producer.

    Location and Capacity

    BTM-1 is situated within the Kabil Industrial Estate, a technological park on Batam Island, which is located close to Singapore. The data center is projected to offer over 50 MW of capacity.

    Telkom Indonesia, one of the largest telecommunications companies in the country, operates NeutraDC as its data center division. Meanwhile, Singtel, a leading communication group, operates Nxera as its regional data center branch.

    Other Developments

    Within the Kabil Industrial Estate, there is another facility managed by NeutraDC. In a recent development, an agreement was reached between the company and Indonesian utility PT PLN Batam. The agreement provides for the supply of 90 MVA of medium-voltage electricity to a 60 MW data center from 2025 through 2028.

    While the majority of Indonesia’s data centers are located around Jakarta on the island of Java, Batam’s close proximity to Singapore has attracted data center operators to the area, most notably at Nongsa Digital Park. Key players, including Telkom Indonesia & Etisalat, GDS, Gaw Capital Partners, Oracle, and BW Digital have established operations in this location.

    Questions & Answers

    Who are the operators of the new data center in Batam, Indonesia?
    The data center is operated by NeutraDC, the data center division of Telkom Indonesia, and Nxera, the regional data center branch of Singtel.

    What is the expected capacity of this new data center?
    This new data center is projected to offer over 50 MW of capacity.

    When is the data center expected to be operational?
    The data center is expected to be operational by the first half of the next year.

  • Singtel, Ericsson And Hp Launch 5g+ Workspace: Revolutionizing Esim Management And Enterprise Security

    Singtel, Ericsson And Hp Launch 5g+ Workspace: Revolutionizing Esim Management And Enterprise Security

    In a joint venture with Ericsson and HP Inc, Singtel has launched a service featuring the Ericsson Enterprise Virtual Cellular Network. This service automates eSIM profile management, allowing zero-touch provisioning and secure access to corporate applications from nearly any location. This automation gives enterprises total control over eSIM activation and deployment, thus simplifying operations and reducing IT overhead.

    5G+ Workspace and HP’s Role

    The 5G+ Workspace is also equipped with HP’s enterprise-grade, AI-ready laptops and digital workplace tools. This combination simplifies device management for modern, geographically dispersed teams. Each device is fitted with Singtel’s 5G+ eSIM during production, ensuring secure connectivity straight out of the box. The intelligent management platform automatically activates 5G connectivity according to company policies, enabling IT teams to manage devices, monitor usage, and optimize the employee experience throughout the device’s lifecycle.

    Addressing Hybrid Work Challenges

    With 76% of employers in Singapore transitioning to hybrid work models, concerns about connectivity, security, and IT complexity have emerged. Singtel’s 5G+ Mobile Workspace addresses these concerns by offering a secure, intelligent mobility platform that supports cloud-native, AI-driven applications on a large scale.

    Benefits of the 5G+ Mobile Workspace

    The 5G+ Mobile Workspace provides flexible, secure, and cost-effective real-time communications, including voice, messaging, and video, without the need for additional infrastructure investment. Security is enhanced through SingVerify and Mobile Protect, which authenticate digital identities and block threats before they reach users’ devices, even when abroad.

    Enterprise Mobility Management

    Singtel’s unified dashboard allows IT teams to have full visibility and control over enterprise mobility. From a single interface, teams can monitor device usage, enforce compliance, allocate resources, and apply access policies by app, user, or location. This efficient approach eliminates the need for on-site infrastructure and simplifies operations across distributed workforces.

    The platform also supports the direct activation of advanced network services like network slicing, which facilitates high-speed data transfer and real-time analytics.

    5G+ Coverage and Performance

    Singtel’s nationwide 5G+ coverage, including the 700 MHz spectrum, ensures stronger indoor connectivity, ultra-low latency, and speeds up to four times faster. Singtel has demonstrated the scalability of its 5G+ network at high-traffic events, maintaining seamless connectivity even during peak demand.

    Questions & Answers

    What is the purpose of the Ericsson Enterprise Virtual Cellular Network?
    The Ericsson Enterprise Virtual Cellular Network automates eSIM profile management. This allows for zero-touch provisioning and secure access to corporate applications from almost any location.

    How does the 5G+ Workspace benefit distributed teams?
    The 5G+ Workspace simplifies device management for modern, geographically dispersed teams. It automatically activates 5G connectivity according to company policies, enabling IT teams to manage devices, monitor usage, and optimize the employee experience throughout the device’s lifecycle.

    What security measures does Singtel’s 5G+ Mobile Workspace offer?
    The 5G+ Mobile Workspace enhances security through SingVerify, which authenticates digital identities, and Mobile Protect, a network-level defense that blocks threats before they reach users’ devices, even when users are abroad.

  • Singtel and UTES Join Forces to Boost AI Upskilling Initiative Through Renewed MoU

    Singtel and UTES Join Forces to Boost AI Upskilling Initiative Through Renewed MoU

    The Singtel Group has reestablished its memorandum of understanding (MoU) with the Union of Telecoms Employees of Singapore (UTES) in a move that underscores their commitment to workforce transformation. This partnership aims to prepare employees with vital skills in artificial intelligence (AI), positioning AI as a cornerstone of the Group’s strategy to drive business growth and enhance customer experiences.

    Fostering Growth Through Learning

    The MoU was unveiled at the annual BIG Learning Fiesta, a month-long celebration featuring various workshops and talks specifically designed to foster the professional and personal development of Singtel’s workforce. This latest agreement builds on earlier collaborative efforts between the Singtel Group and UTES, highlighting the shared vision of advancing employee capabilities.

    Back in 2019, Singtel made a significant move by investing SGD 45 million over three years into a development framework known as the ACT initiative, aimed at boosting digital skills across its workforce. With this renewed MoU, the focus shifts towards accelerating training in AI, emerging technologies, sustainability, and essential skills. Employees will be empowered to design their own learning pathways, adopting a skills-first approach that aims to transform roles and cultivate a future-ready workforce.

    Staying Ahead in the Skills Race

    In a further commitment to employee development, Singtel announced in 2022 an annual investment increase of SGD 20 million dedicated to enhancing training programs. The launch of Singtel 8George—a learning academy for employees across experience levels—reflects the Group’s proactive response to rapid technological changes. This ongoing initiative supports the broader adoption and integration of AI across the organization. So far, around 13,000 employees in Singapore, or 95% of the workforce, have successfully completed a foundational AI training program that covers diverse topics like generative AI, data analytics, and responsible AI practices.

    Singtel is on a mission for all of its Singapore-based employees to undergo AI training, with plans to designate 3,000 as AI practitioners and 300 as specialists. This strategy aligns seamlessly with Singapore’s updated National AI Strategy, which aspires to train 15,000 AI practitioners to bolster the nation’s AI development and innovation.

    A Vision for the Future

    Singtel Group CEO, Mr. Yuen Kuan Moon, eloquently articulated the company’s forward-looking vision:

    “AI is transforming the way we live and work, and even redefining what jobs will look like in the future. That’s why we’re moving just as fast to prepare our people for this change. This MoU reflects our unwavering commitment to helping everyone at Singtel to learn, grow, and thrive in an age of accelerated change.”

    “To be truly AI-ready, we’re putting skills first, empowering our people to build the critical capabilities they need, with technology as their trusted co-pilot. By learning how to make the most of AI, our people will be able to seize new opportunities with confidence, make smarter decisions, and play a leading role in driving sustainable growth for the business and for themselves.”

    Singtel has laid out its AI strategy to encompass three essential roles: adopter, builder-provider, and enabler of AI through its connectivity, digital infrastructure, and digital services sectors. This structured plan is set to create diverse AI-related career paths within the Group, including fresh opportunities in data centers like Nxera, which recently celebrated its inaugural Sustainable AI Data Centre Career Day in collaboration with industry partners.

    Questions & Answers

    What is the purpose of Singtel’s renewed MoU with UTES?
    The renewed MoU aims to enhance workforce transformation by equipping Singtel employees with essential skills in artificial intelligence (AI), while fostering a culture of continuous learning.

    How many employees will undergo AI training at Singtel?
    Singtel plans to train all Singapore-based employees in AI, designating 3,000 as AI practitioners and 300 as AI specialists as part of its broader strategy to embrace AI.

    What significant investment did Singtel make for employee training in recent years?
    In 2022, Singtel increased its annual investment in training programs to SGD 20 million, further emphasizing its commitment to employee development amidst rapid technological changes.

  • Singtel CEO Earns $6.4M as Company’s Performance Soars, Highlighting Strong Growth in Telecom Sector

    Singtel CEO Earns $6.4M as Company’s Performance Soars, Highlighting Strong Growth in Telecom Sector


    In the latest financial report, telecommunications titan Singtel announced that its CEO, Yuen Kuan Moon, received a total compensation of SGD 8.2 million (approximately US$6.4 million) for the fiscal year ending March 31, 2025, marking a notable 16% increase from the previous year.

    The surge in Yuen’s remuneration reflects a remarkable corporate performance, with Singtel’s net profit skyrocketing by over 400% to SGD 4.02 billion. This impressive growth owes much to a one-time windfall of SGD 1.3 billion from the partial sale of its Comcentre headquarters, as reported by *The Straits Times*.

    Thriving Under Pressure

    Such stellar results are in line with the Singtel28 plan, a strategic initiative introduced by Yuen in 2024, designed to enhance operational efficiency while capitalizing on burgeoning growth trends. The plan focuses on delivering long-term value to shareholders, transforming Singtel into a leaner, more dynamic entity amidst the fast-changing telecommunications landscape.

    Breaking Down the Earnings

    Yuen’s sizable remuneration package comprised a salary of SGD 1.3 million, benefits totaling SGD 77,808, a cash bonus of SGD 2.2 million, along with an impressive SGD 4.6 million in share awards, as detailed by *Singapore Business Review*.

    A Transformative Leader

    Singtel commended Yuen for spearheading one of the organization’s most strategic transformations, repositioning it for growth amid a backdrop of rapid digitalization and industry disruption. His strategic reset, initiated at the start of his leadership, has fundamentally reshaped the group’s focus toward connectivity, digital services, and infrastructure.

    Paving the Way for the Future

    Yuen, who stepped into the role of group CEO in 2021 after overseeing Singtel’s Singapore consumer business since 2012, has played a pivotal role in the integration of consumer and enterprise sectors across Singapore and Australia. Under his stewardship, the company has expanded its digital services portfolio with NCS and launched Nxera, a regional data center venture poised to enhance its capabilities in a digital-first world.

    Questions & Answers

    How has Yuen Kuan Moon’s leadership affected Singtel’s performance?
    Yuen has driven significant changes in Singtel’s operations, leading to a net profit increase of over 400% and the successful implementation of the Singtel28 plan, aimed at long-term shareholder value.

    What does the compensation package for Yuen Kuan Moon reflect?
    The SGD 8.2 million compensation package reflects not just an increase in salary, but also a recognition of the company’s robust financial performance and Yuen’s strategic initiatives during a transformative period for Singtel.

    What key initiatives has Yuen implemented since becoming CEO?
    Since his appointment, Yuen has integrated consumer and enterprise services across markets, strengthened digital offerings through NCS, and launched Nxera to expand data center operations, positioning Singtel at the forefront of a rapidly evolving telecommunications sector.

  • Singtel Launches 5G+ Using 700 MHz for Wider Coverage

    Singtel Launches 5G+ Using 700 MHz for Wider Coverage

    This upgraded 5G service, now called Singtel 5G+, will provide stronger signals (up to 40%) in indoor high-rise buildings, underground spaces, and remote areas in Singapore.

    The use of this low-frequency spectrum allows for wider coverage with fewer towers, ensuring a more reliable network for businesses needing constant connectivity and consumers wanting to make video calls or stream content in these locations. This development comes after the Info-communications Media Development Authority (IMDA) granted Singtel the rights to use the 700 MHz spectrum. Approximately 1.5 million subscribers, including Singtel’s mobile enterprise, postpaid, prepaid, and GOMO 5G customers, are expected to benefit from this expanded coverage at no extra cost.

    Mr. Ng Tian Chong, Chief Executive Officer of Singtel Singapore, stated that with the increasing digital lifestyles of consumers and the demand for innovative solutions by businesses, Singtel invested early in achieving 5G coverage to support Singapore’s Smart Nation goals. Singtel aims to set a new standard in 5G connectivity with 5G+, providing enhanced digital experiences for customers and enabling more opportunities for advancement.

    The use of the 700 MHz band allows signals to travel longer distances, extending coverage to areas like Tuas, Kranji, Sungei Kadut, Changi East, and Jurong Island, including locations with spatial constraints like military camps, factories, and warehouses. This wider coverage will provide consumers in these areas with seamless mobile experiences, while also boosting enterprise productivity in sectors like healthcare, public safety, and port operations. The 700 MHz band also improves signal transfer in dense urban environments like Singapore, ensuring uninterrupted calls and data services in places like basement carparks, HDB estates, and high-rise commercial developments.

    This enhancement will benefit sectors like security and manufacturing, which rely on smooth transmission of high-definition (HD) video footage for real-time threat detection and operational efficiency. Singtel’s early investments in 5G technology have allowed them to unlock new features and capabilities, positioning Singapore as a global testbed for innovation.

    Since achieving nationwide 5G coverage in 2022, Singtel has deployed 5G capabilities like network slicing for enterprise applications and at high-traffic events such as concerts and parades. The deployment of the 700 MHz spectrum is part of Singtel’s ongoing efforts to support individuals and future-proof businesses.

  • Singtel and Ericsson Partner to Power Tuas Port with 5G

    Singtel and Ericsson Partner to Power Tuas Port with 5G

    This partnership will support PSA Singapore’s plans to create the world’s largest fully automated port by the 2040s to meet the increasing demand for global transshipment.

    The existing automated vehicles at the port, like automated guided vehicles (AGVs), will be upgraded to 5G to improve real-time shipment tracking and streamline crane operations for smoother cargo transportation between ships and the berth.

    To facilitate these upgrades, Singtel will provide a network slice from its 5G network to offer dedicated resources such as high speeds, high bandwidth, and low latency for mission-critical applications. They will also create secure private networks tailored to the port’s security needs to prevent data breaches and unauthorized access. The implementation of 5G will enable PSA to handle 65 million twenty-foot equivalent units (TEUs) annually once Tuas Port is fully operational, nearly double the current capacity.

    Singtel’s CEO, Mr. Ng Tian Chong, noted that 5G’s capabilities will enhance communication and data transfer, achieving more efficient port operations. PSA’s Regional CEO, Mr. Nelson Quek, expressed that they are commitment to leveraging cutting-edge technologies like 5G to optimize port operations and respond to customer needs effectively.

    Ericsson’s Head of Singapore, Philippines, and Brunei, Mr. Daniel Ode, emphasized that 5G is transforming the seaport sector by improving efficiency and eliminating human error. PSA will explore 5G applications like predictive maintenance using drones and extended reality (XR) to enhance efficiency and reduce downtime over the next three years.

    Singapore’s seaport is already one of the most efficient globally, and the implementation of 5G will further enhance its capabilities. Singtel has been investing in advanced technologies to help businesses accelerate digital transformation. They have achieved nationwide 5G standalone coverage and conducted trials at Sentosa to demonstrate viable 5G use cases for industries requiring fast speeds and low latency. Singtel’s focus on unlocking advanced 5G features like network slicing will drive widespread enterprise adoption and foster innovation.

  • Singtel Advances Quantum-Safe Cybersecurity with Key Partnerships

    Singtel Advances Quantum-Safe Cybersecurity with Key Partnerships

    The enhancement integrates Post-Quantum Cryptography (PQC) technologies—designed to withstand the advanced computational capabilities of quantum computers—from cybersecurity leaders, Palo Alto Networks and Fortinet, into Singtel’s nationwide Quantum Safe Network (QSN).

    Through its collaboration with Palo Alto Networks, Singtel will implement a PQC-powered IPSec VPN, utilizing the latest encryption standards from the U.S. National Institute of Standards and Technology to secure data transmission and authentication.

    Fortinet’s role includes integrating Quantum Key Distribution (QKD) and PQC solutions to foster a secure, scalable, and commercially viable QSN. This partnership will leverage Fortinet’s quantum-resistant PQC software, encryption hardware, and advanced security platforms to build robust quantum-safe architectures tailored for enterprise needs.

    These joint efforts will ensure the security of encryption keys across key applications like identity, mobility, and authentication, providing enterprises with stronger resilience against potential quantum-enabled cyber threats.

    Keith Leong, Managing Director, Enterprise, Singtel Singapore, stated, “Quantum computing presents a significant threat to traditional encryption methods, and has the potential to disrupt our digital economy by potentially decrypting sensitive data, exposing businesses to significant risks. The addition of Palo Alto Network and Fortinet’s enhanced software solutions to our QSN ensures our enterprise customers get more industry-leading choices to secure their business against both current and future quantum threats, regardless of their hardware requirements. We encourage enterprises to take the  necessary steps to secure their critical assets sooner rather than later.”

    Steven Scheurmann, Regional Vice President of Palo Alto Networks in ASEAN, highlighted Palo Alto Networks’ commitment to helping enterprises prepare for the future by integrating their quantum-resistant VPN solutions with Singtel’s Quantum-Safe Network. This collaboration aims to protect critical data from both current threats and the potential risks posed by future quantum computers.

    Jess Ng, Country Head for Singapore and Brunei at Fortinet, noted that, as quantum computing progresses, the approach to cybersecurity must evolve accordingly. She expressed Fortinet’s pride in partnering with Singtel to enhance the nation’s defenses against emerging threats, emphasizing that, “By integrating Post-Quantum Cryptography (PQC) and Quantum Key Distribution (QKD) into Singtel’s Quantum-Safe Network, building hybrid architecture, and leveraging quantum-safe solutions, we are helping enterprises stay ahead of future risks. Through the development of industrial and government use cases, we are committed to building a foundation for a more resilient and secure digital future.”

    Lees ook:

    Lees ook:

  • Singtel and Ericsson to Roll Out Singapore’s Most Energy-Efficient Radio Cell on 5G Network

    Singtel and Ericsson to Roll Out Singapore’s Most Energy-Efficient Radio Cell on 5G Network

    Singtel has announced the deployment of Singapore’s greenest radio cell, the Ericsson AIR 3268, to its 5G network. This is part of Singtel’s ongoing sustainability and decarbonization measures towards achieving net-zero emissions by 2050 and paves the way for more such radio cells to be deployed across the country to augment its nationwide 5G coverage.

    The AIR 3268 radio is expected to save up to 18% more energy and weigh approximately 40% less than earlier generations of 5G radios. At just 12kg, its proportions simplify upgrades and make new site acquisitions and installations easy on towers, rooftops, poles and walls – even in challenging locations. It also makes a 5G site 76% lighter than a 4G site that typically requires multiple radios while providing the same network capacity. This further reduces Singtel’s overall 5G network energy consumption, up to 58% lower than 4G today.

    The AIR 3268 is designed to provide real-time channel estimation and ultra-precise beamforming – or elimination of undesirable noise interference – to accelerate 5G mid-band spectrum deployment and boost capacity, coverage and connectivity speeds, thus enhancing mobile experiences for customers.

    Anna Yip, chief executive officer, Consumer Singapore, Singtel, said, “We are always looking for ways to deliver Singapore’s greenest 5G network while further reducing our carbon footprint. By integrating energy-efficient technologies into our operations and infrastructure, we aim to build a better, more sustainable future as we continue to deliver the best network performance and user experience to consumers and enterprises through our 5G solutions and services. With an optimized network, even end-users will be able to conserve energy on their mobile devices, making them part of the movement of building a better future together.”

    Martin Wiktorin, head of Ericsson Singapore and Philippines, noted, “Sustainability and energy efficiency are a priority for us at Ericsson. Deploying our energy-efficient AIR 3268 radio as part of Singtel’s 5G network is a significant step in our larger sustainability plan, which is focused on breaking the energy curve by activating energy-saving software, building 5G with precision and operating the site infrastructure intelligently. This will serve to manage mobile traffic growth while reducing energy consumption.”

    Deployment Simplicity and Improved Energy Efficiency

    Singtel 5G is a greener technology with higher data transfer rates compared to any previous wireless technology generation, working on a wide spectrum of 100 MHz, which provides cell capacity comparable to four Singtel 4G bands combined.

    The deployment of the AIR 3268, the lightest and smallest Massive MIMO (multiple-input and multiple-output) in the industry, is another step in Singtel’s energy-saving improvements as it explores smart and sustainable mobile technologies that optimize power and energy utilization in its operations.

    Lees ook:

    Lees ook:

    Lees ook:

  • SingPost names new CEO for international

    SingPost names new CEO for international

    Singapore Post Limited (SingPost) has elected Mr Li Yu as CEO for its international business with effect from 12 September 2022.

    Mr Yu possesses over 17 years of experience spanning across Engineering, Operations, Project Management, Customer/Sales support, Strategy, and Technology implementation. He joins SingPost’s management team from United Parcel Service (UPS), where he was most recently responsible for its APAC Global Logistics and Distribution.

    Yu also has experience in transformational P&L and commercial leadership under his belt. He had led an eCommerce portfolio as part of the broader logistics line of business, and grew businesses including those in the eCommerce, healthcare, manufacturing, and retail sectors in previous posts.

    Mr Yu will be establishing long and short-term business strategies for the International businesses, strengthening its corporate and board governance focusing on operational excellence, transformational growth, social responsibility, and sustainability.

    He holds a Bachelor of Applied Science, Industrial Engineering from University of Toronto in Canada. He has lived and worked in North America, Shanghai, and Singapore.