UPS has been named to the 2016 CIO 100 listing for the successful launch and integration of the UPS Near Real-Time Service Performance Reporting tool (NRT) – marking the tenth time the company has been honored at the annual IDG CIO 100 Awards.
The annual listing to recognize technology innovation is selected by the CIO editorial team, working with more than three dozen judges including industry experts, academics and former CIOs.
A business intelligence platform, NRT uses advanced analytics to take traditional network management, package tracking and package visibility tools to the next level. It provides UPS operations with the ability to see the state and performance of the service network across all packages moving through all modes of transportation and all buildings, for all UPS customers.
“NRT is an industry-first solution, designed to find new ways to improve our network performance, overall customer service, and ultimately, customer satisfaction,” said Juan Perez, UPS chief information officer.
“NRT represent the next step in UPS’s big data and analytics journey, complementing proven customer visibility services like UPS My Choice, and our award-winning route optimization platform, ORION. It’s another example of how UPS is using data to transform our operations and continually improve the customer experience.”
With the ability to execute complex analytics processes for over 1.5 billion information records daily, NRT consumes data at a rate of 8,700 transactions per second from multiple global sources around the clock, including pick-ups, sorting, transfers and deliveries being moved by truck, train or airplane.
Applying predictive analytics, NRT provides the ability to proactively identify weather or other conditions that may require alternate plans to meet service commitments and maintain an on-time network. UPS ships more than four billion packages worldwide each year using this real time status monitoring platform.
The end result is improved visibility across the supply chain and enhanced quality of service for millions of customers every day.
“Delivering innovation and business value are top priorities for CIOs everywhere, and our CIO 100 awards program celebrates the leading IT organizations that excel at both,” said Maryfran Johnson, Editor in Chief of CIO Events.
“Our 2016 winners are raising the bar even higher this year with their outstanding work in digital transformation, customer focus and IT-business collaboration.”
The 29th annual award program recognizes organizations around the world that exemplify the highest level of operational and strategic excellence in information technology.
