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Tag: weekend

  • AirAsia Updates Rebooking Policy

    AirAsia Updates Rebooking Policy

    AirAsia has updated its rebooking policy so that customers with tickets issued on or before 22 March 2020, with a departure date between 23 March and 31 May 2020, can select from the following two options:

    Unlimited Flight Change: Customers can change their ticket to any travel date before 31 October 2020 on the same route for an unlimited number of times without any additional cost subject to seat availability; OR

    Credit Account: Retain the value of the flight booking in the customer’s AirAsia BIG Member account for future travel with AirAsia to be redeemed within 365 calendar days from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com.

    The above information is only applicable for direct online bookings made via airasia.com. For group bookings or those made with travel agents, the traveler must contact their booking agent directly for further assistance.

    As this is a rapidly changing situation, travelers should make sure that their airline has their correct contact information and should carefully monitor their airline’s website and social media accounts for any new updates.

  • Cebu Pacific kicks off new year with weekend seat sale

    Cebu Pacific kicks off new year with weekend seat sale

    Start the new year right by jetting off to Clark, an underrated destination in the Philippines with Cebu Pacific’s first seat sale of the year. From 10 January 2020 till 14 January 2020, all flights to the destination are on sale from as low as SGD 90 (USD 66.55), with a travel period from 1 February 2020 to 30 June 2020.

    With exciting seat sales lined up throughout the year, the carrier aims to make travel more convenient and affordable, allowing Singaporeans to enjoy quick getaways and explore new and unique destinations in the Philippines.

    Located in the heart of the Philippine’s Central Luzon region, Clark is a hidden gem that offers visitors a unique fusion of urban and cultural experiences. From teeing off on a world-class championship golf course at the Mimosa and Fontana Resort and Country Clubs, to relaxing in the thermal springs of Mount Pinatubo at Puning Hot Spring, it is just four hours away from Singapore with Cebu Pacific.

  • AirAsia launches new sustainability livery

    AirAsia launches new sustainability livery

    Air Asia unveiled its new livery design for their Airbus A320 in Bangkok last week, to promote the message of “Sustainable ASEAN Tourism”.

    The launch coincided with the ASEAN Day celebrations on August 8, marking the 52nd anniversary of the original declaration in 1967, and was attended by Thailand’s Director General of the Department of ASEAN Affairs, the AirAsia Group CEO Tan Sri Tony Fernandes, as well as staff and press from around the region.

    Alongside its signature red wings and tail, the fuselage portrays a stylistic green landscape with a river linking all the major ASEAN landmarks – from the Marina Bay Sands in Singapore to the boats of Ha Long Bay in Hanoi. Myanmar’s famous Kyaikhtiyo and Shwedagon pagodas sit at the very top of the design, beside the tail.

    The ASEAN logo is embedded in the puang malai garland, which is associated with good luck and hospitality in Thailand, appropriately located beside the front passenger door. “Ten trestles hanging from the garland symbolise the ten member states. They collectively form the shape of an outward arrow, representing their striving together in advancing partnership towards sustainability,” said Mr. Vijavat Isarabhakdi, Director General of the Department of ASEAN Affairs in Thailand.

    The design was chosen from over 300 submissions by groups of young artists across Thailand, and will now feature on two aircraft based in Thailand and Malaysia.

    Sustainability has been at the forefront of the company’s brand image in recent years, from its aims to reduce carbon emissions to the recycling of aircraft parts and life-vests.

    The company also participates in engagement programs like the recent Journey-D promotion, which challenges travelers to stay in a community in rural Thailand to help clean up the environment, and “live in peace” for two days – without a mobile phone.

  • AirAsia may face fines for charging processing fees for card and online banking transactions

    AirAsia may face fines for charging processing fees for card and online banking transactions

    low-cost carrier AirAsia could still face fines for charging passengers additional processing fee for card and online banking transactions. This comes right after AirAsia Group CEO, Tan Sri Tony Fernandes had announced that the airline will scrap the processing fee beginning October 2019.

    The Malaysian Aviation Commission (Mavcom) had made it compulsory for all airlines in Malaysia to remove hidden charges such as card payment charges and administrative fee effective 1st June 2019. The amendments to the Malaysian Aviation Consumer Protection Code 2016 (MACPC) also require airlines to refund the passenger service charges, taxes, fees and charges prescribed under any written law for both refundable and non-refundable tickets if a passenger did not travel. Refunds must be reimbursed within 30 days and airlines are only permitted to charge a maximum of 5% processing fee if the ticket is non-refundable.

    It was also reported that the Mavcom will issue a show-cause letter to airlines on the violation of the MACPC and the commission will then determine if the airline has contravened the said provision. The commission highlights that it is compulsory for airlines to remove the processing fee and airlines must also disclose the final price of the airfare both at the point of advertisement and prior to the consumer purchasing the flight tickets.

    They added that the final price must include the base fare and all required charges to be paid to the airline, government-imposed taxes, fees as well as fuel surcharge. This, according to the commission, will eliminate hidden charges such as card payment charges and administrative fees.

    The regulator said that it has been a practice in the past where the price increases after selections are made due to additional charges that were not disclosed upfront. The Edge Markets had reported that it may seem that AirAsia and AirAsia X would be liable for contravening the MACPC as they continue to charge processing fees until 30th September 2019.

    As mentioned earlier, AirAsia charges card processing fee as high as RM12 per passenger per flight depending on the destination. This means a return ticket could cost as high as RM24 for processing fee and if you’re travelling in a group of four, that’s equivalent to RM96 for processing fees alone.

    When Tony Fernandes was asked if Mavcom had ordered AirAsia to remove the transaction fees, he denied it on Twitter.

    At the moment, AirAsia encourages its passengers to pay by BigPay prepaid Mastercard to enjoy zero processing fees for their flight tickets. It is also worth pointing out that Bank Negara Malaysia had decreed that merchants cannot impose surcharges for payments using debit and credit cards.

    The same report also highlighted that AirAsia had stopped charging a RM3 klia2 fee on passengers departing from klia2 after it was made illegal by Mavcom. According to AirAsia, the extra fee was to cover the huge amount of extra cost klia2 has created such as aerobridges and the SITA check-in/boarding systems. Although it wasn’t disclosed in AirAsia’s annual report, The Edge Markets estimated that the airline would have collected RM45.24 million from the RM3 fee based on the number of passengers carried by the group from Malaysia Airports Holdings Bhd’s 2018 annual report.

  • AirAsia Deputy CEO Confident That they Will Become the Amazon of Travel

    AirAsia Deputy CEO Confident That they Will Become the Amazon of Travel

    There was no backtracking from AirAsia in its plan to branch out into selling other airlines on its platform, financial services, and more experiences.

    Asked in Singapore  if becoming the Amazon of travel is overly ambitious, Aireen Omar, AirAsia’s deputy CEO, technology and digital said it’s “ambitious, but I think it’s very doable.”

    Another AirAsia executive recently made the declaration that the airline could become the “Amazon of travel.”

    Omar argued that AirAsia’s wealth of data from such things as its bookings systems and passenger management equip it to improve revenue management and personalization and to make its operation more efficient.

    The idea is to provide a seamless journey for passengers and to build new business areas for the airline beyond its core flying.

    Omar said AirAsia has been approaching other airlines about selling tickets, and that most are not afraid of doing that because they can take advantage of AirAsia’s network and data.

    Although AirAsia is interested in offering innovative payment systems, Omar said the airline would not use cryptocurrencies because their value fluctuates greatly, and AirAsia is interested in engendering consumer trust.

    Omar made a pitch for the greater inclusion of women in the airline industry. She said around 6 percent of AirAsia’s engineers are women, and so are about 10 percent of its pilots.

    Schools new to open up their curriculum to encourage women to become data scientists, for example, and to work for airlines.

    Omar is responsible for AirAsia’s digital strategy, promoting innovation throughout the group and encouraging collaboration across AirAsia’s businesses and markets. She oversees large, strategic group-wide initiatives to help transform AirAsia into a global, cloud-driven product and platform company.

  • Thai AirAsia to fly to Sihanoukville from July

    Thai AirAsia to fly to Sihanoukville from July

    Low-cost carrier Thai AirAsia, a subsidiary of Malaysia-based AirAsia, will launch a direct flight from Bangkok’s Don Mueang International Airport to Cambodia’s Sihanoukville in July. The coastal town will become Thai AirAsia’s third destination in Cambodia after Siem Reap and Phnom Penh.

    “The new route is expected to serve the millions of foreign travellers who use Thailand as a hub, while for Thai travellers, Sihanoukville offers an affordable beach and cultural getaway,” Thai AirAsia CEO Santisuk Klongchaiya was quoted as saying in the Bangkok Post on Monday

    Norinda Khek, communications and public relations director at Cambodia Airports, confirmed the new flight, and said it demonstrates the efficiency of Cambodia Airports’ route development strategy, which aims to attract airlines by providing them marketing support, among other services.

    Taing Sochet Krisna, director of Preah Sihanouk province’s tourism department, said that the presence of one more airline in Sihanoukville International Airport will help increase the number of tourists to the province.

    He said China tops the list of visitors to the province by nationality, followed by neighboring countries like Malaysia and Vietnam.

    According to data from Cambodia Airports, last year air passenger traffic to the province increased by more than 92 percent, totalling 650,000 visitors.

    According to Mr Norinda, Sihanoukville International Airport has five domestic airlines – Cambodia Angkor Air, Cambodia Airways, Lanmei Airlines, JC Cambodia Airlines, and Sky Angkor Airlines – and four international ones – AirAsia, Ruili Airlines, Sichuan Airlines, and Hainan Airlines.

  • AirAsia’s Penang-Melaka flights to start Early July

    AirAsia’s Penang-Melaka flights to start Early July

    AirAsia will begin its new direct flight from Penang to Melaka on July 1, 2019. The budget airline said the flights would boost tourist arrivals to Melaka, helping to support the state government’s target to attract 20 million visitors in 2019.

    In a statement today, AirAsia said in its quest to celebrate this milestone, the airline is offering free seats for the new route with all-in member fares from as low as RM12 for one-way travel.

    Chief executive officer Riad Asmat said with its Unesco world heritage listing and rich history, Melaka is a choice tourist destination in Malaysia.

    “This new route further strengthens our tourism footprint in Malaysia, providing more options for international visitors to travel between the states of Penang and Melaka.

    “We look forward to continuing our work to explore even more new routes to Melaka from other parts of our Asean network,” he said.

    To mark the occasion, AirAsia is offering its guests up to 50% off hotels in Melaka or Penang, and an extra 5% off using the promo code HOTEL5.

    To book, log in to airasia.com or the AirAsia mobile app from now until April 21, 2019 and travel from July 1, 2019 to June 2, 2020. “To book for hotel in Penang and Melaka, you can visit https://bagasi.my/hotel for more recommended stays.”

  • AirAsia takes partnership with World Surf League to new heights

    AirAsia takes partnership with World Surf League to new heights

    AirAsia and the World Surf League (WSL) Australia / Oceania are excited to announce the extension of their partnership to support the three Australian Championship Tour events in 2019.

    As the Official Airline Partner of the WSL, the world’s best low-cost airline has unveiled an AirAsia Beach Club and the AirAsia Flight Cam at each event, beginning with the Quiksilver Pro and Boost Mobile Pro Gold Coast this week, and continuing through to the Rip Curl Pro Bells Beach and Margaret River Pro.

    AirAsia will also extend its ‘Surfboards Fly Free’ initiative in 2019, meaning surfers from Australia will be able to travel with their surfboard with no excess luggage cost, to any of the surfing hotspots found in AirAsia’s network of more than 140 destinations.

    “We are really excited to be continuing our partnership with a company that keeps the dream of the perfect surfing holiday a reality for Australians from all walks of life. We’re really excited about the continuation of these programs but especially the engagement of our fans through this partnership,” said Andrew Stark, General Manager, WSL Australia and Oceania.

    “Partnering with the WSL is a natural fit for AirAsia. Since announcing the deal last year, we’ve been able to showcase the breadth and depth of our fast-growing network. Take Padang in Indonesia, for example – the gateway to the Mentawais – where we now see thousands of surfers each year travel with us. This is what makes the partnership so unique,” said AirAsia Group Head of Branding Rudy Khaw.

    To celebrate the renewed partnership, AirAsia and WSL are offering two lucky winners with the chance to see pro-surfing at its best, including access to corporate hospitality and multi-day passes for each event. To enter, simply follow @AirAsiaAustralia on Facebook and look out for the competition details.

    The AirAsia Beach Club is now open at the Quiksilver Pro and Boost Mobile Pro Gold Coast on at Snapper Rocks in Queensland, Australia

  • Nam Air to lure millennials with boutique airline

    Nam Air to lure millennials with boutique airline

    Nam Air, a subsidiary of Sriwijaya Group, has announced a plan to apply the boutique airline concept, which mainly focuses on lifestyle branding.

    The carrier aims to make itself more appealing for customers of the millennial generation by delivering what it refers to as a “unique concept that is more masculine”.

    Nam Air director Asa Perkasa said passengers would experience the new concept even prior to their departure, and it would continue until their arrival at an airport. “There will be a number of changes, starting from our style to our products,” said Asa in an official statement. “But it will still have an Indonesian touch.”

    Asa described millennials as a promising target group, as they made up a large portion of the market and medium-service airlines were challenged to cater to their needs.

    Entering its fifth year of operation, Nam Air plans to change its internal operations as well. “We plan to apply the millennial lifestyle to our internal work pattern, from our outfits and offices to our business processes,” said Asa. “We’ll provide training for all of our employees to keep up with market trends.”

  • AirAsia prepares to fly to Japan starting in July

    AirAsia prepares to fly to Japan starting in July

    Budget carrier AirAsia Philippines is launching its first flights to Japan on July 1 this year. The carrier, a unit of Malaysia’s AirAsia Berhad, said in a statement over the weekend that it would link its Manila hub to Osaka, paving the way for direct flights to Japan.

    “The launch of direct flights between the Philippines and Japan is a milestone occasion, and we’re excited to connect our capital, Manila, with Osaka,” said AirAsia Philippines President and CEO Dexter Comendador.

    “We are also excited to welcome guests from Osaka and its neighboring regions to the Philippines. This international route will contribute to the government’s target of 8.2 million visitors this year,” he added.

    Similar to the launch of other new routes, the budget airline said it would offer promotional fares at P1,990 for a one way ticket.

    For the whole of 2018, AirAsia Philippines carried 6.87 million passengers, a gain of 30 percent.

    Capacity for the year also rose 34 percent as it increased its fleet of Airbus A320s to 22 planes in 2018 versus 17 aircraft the previous year.

    AirAsia Philippines was established in 2012 with a fleet of two A320s operating out of Clark International Airport.

    Since then, it has opened new hubs, including Manila’s Ninoy Aquino International Airport and Mactan Cebu International Airport.

    At present, it flies to 13 international destinations from Manila in the Philippines, including Kuala Lumpur, Kota Kinabalu, Bangkok, Bali, Seoul, Taipei, Kaohsiung, Shanghai, Guangzhou, Shenzhen, Hong Kong, Macau and Ho Chi Minh City.

     

  • How founder’s distaste for buying drove AirAsia’s growth

    How founder’s distaste for buying drove AirAsia’s growth

    AirAsia, the region’s biggest budget airline, said it prefers to pursue organic growth instead of expansion through acquisitions, partly explaining why it declined to buy Hong Kong’s sole low-cost carrier Hong Kong Express Airways (HK Express). Cathay Pacific Airways, Hong Kong’s flagship premium carrier, this week offered HK$4.93 billion (S$850 million) to buy its budget competitor from the indebted HNA Group. AirAsia looked at the proposal to buy HK Express and its full-service sibling Hong Kong Airlines, declining to acquire either, said founder Tony Fernandes.

    “My philosophy has been organic growth,” Fernandes said in an interview with South China Morning Post during Credit Suisse’s Asia Investment Conference in Hong Kong. “I generally don’t believe in acquisition because it comes with a lot of inherent issues. When you import through acquisition, it comes at a risk, so it’s not my preference.

    Fernandes’ approach illustrates how he turned the Kuala Lumpur-based airline from a near-bankrupt company into Asia’s largest budget carrier in less than two decades, with more than 140 destinations and flying on 320 routes at the lowest unit cost in the global aviation industry.

    Fernandes, who worked for Warner Music Group before striking out on his own, bought AirAsia in December 2001 for a token 1 ringgit, taking on the carrier’s 40 million ringgit (S$15 million at the time) of debt. Within a year, the carrier reported a profit, qualifying for a listing on the Kuala Lumpur Stock Exchange two years later.

    AirAsia’s 2018 revenue rose 9 per cent to 10.6 billion ringgit (US$2.5 billion), while pre-tax profit rose by the same quantum to a record 1.7 billion ringgit. Low-cost, long-haul AirAsia X notched revenue of 4.5 billion ringgit, flat year-on-year, but the 2017’s profit performance turned into a loss of 312 million ringgit.

    The airline and its affiliates flew 73 million passengers last year, a figure that beat even full-service flag carriers in Southeast Asia. AirAsia had made a single acquisition in 18 years, when it bought 49 per cent of Zest Airways for an undisclosed sum to secure a landing slot in the Philippines in 2013. Elsewhere in the region, AirAsia expands its network through joint ventures in seven countries, including Japan, India and Thailand.

    The airline, operating with 21,000 employees with no union representation, wants to steer clear of importing “inherent issues” and excess baggage from taking on another airline, Fernandes said.

    Now AirAsia has a chance to help revive Malaysia Airlines, the very competitor that the low-cost carrier had beaten into the ground. Malaysia’s Premier Mahathir Mohamad broached the idea of either selling or shutting the nation’s flag carrier two weeks ago.

    Malaysia Airlines, now under the ward of the country’s sovereign wealth fund Khazanah Nasional after a 6 billion ringgit capital infusion, “can definitely be turned around,” Fernandes said.

    Still, AirAsia is in no hurry to revive its 2011 share swap plan with the flag carrier, which was vetoed by the government of then-premier Najib Razak.

    “Many people will say that [AirAsia’s] expertise could be used to hurt Malaysia Airlines and benefit AirAsia. There is a genuine interest to help but in this day and age, not everyone will see it that way, ” Fernandes said. “It’s best that we do our own thing, and we’ve got a lot on out plate.”

    Worldwide aviation is booming, where 8.2 billion passengers could take to the sky by 2037, according to a 20-year forecast made in October by the International Air Transport Association (IATA), with the Asia-Pacific region driving the biggest growth.

    Still, not everything is hale and rosy in the region, as intense competition in a price-sensitive travelling weighed on airlines’ bottom lines. Only six of the 20 publicly traded airlines or affiliates in Southeast Asia were in the black, with 19 of them reporting declines in third-quarter profitability compared with a year earlier, according to CAPA Centre for Aviation.

    AirAsia had been approached for help. It has already evaluated and declined buying a stake in Bangkok-based NokAir. AirAsia’s Indonesia unit was also linked to – and denied – the possible purchase of Citilink, the low-cost brand of Indonesia’s flag carrier Garuda.

    “I never say no to any M&A, but it has to be a sexy opportunity to go down that route,” Fernandes said.

    Turning to India, and the troubles associated with Jet Airways, which was saved from near-bankruptcy at the last minute, the Malaysian-owned budget carrier said it was positioning itself for the opportunity to grow if runways slots relinquished come up for sale.

    “India is a prize, but just like with prizes, nothing comes easy. It’s been a lot of hard work,” Fernandes said.

    Expecting runway slots to be freed up, the AirAsia chief added. “We want to [buy] it in the right way. We’re not vultures. There will be a few airlines hoping Jet goes bust and we don’t want anyone to lose their jobs, we want every airline to survive and grow, but if an opportunity arises to take those slots, then for sure.”

  • AirAsia to launch Phuket-Phnom Penh direct flights

    AirAsia to launch Phuket-Phnom Penh direct flights

    Thai AirAsia CEO Santisuk Klongchaiya said the airline has devoted great importance to adding routes to its regional flight bases, looking to build a strong network of destinations that provide the opportunity to add even further routes, providing ever greater convenience to travellers who will no longer need to stop over in Bangkok, said a release today (April 1) announcing the new flights.

    “Phuket is a very important strategic flight base for AirAsia that has grown steadily along with the addition of direct flights to CLMV (Cambodia, Laos, Myanmar, Vietnam) cities such as Siem Reap.

    “With the positive response we have received from international travellers, we decided to add Phuket-Phnom Penh, connecting the resort town to Cambodia’s capital. The route should well serve tourists as well as members of the business community of both countries,” Mr Santisuk added.

    The flights will operate on Monday, Tuesday, Friday and Saturday.

    Thai AirAsia operates nine international routes out of Phuket: Phuket-Wuhan, Phuket-Kunming, Phuket-Hong Kong, Phuket-Macau, Phuket-Siem Reap, Phuket-Singapore, Phuket-Kuala Lumpur (Code AK), Phuket-Penang (Code AK) and the latest addition Phuket-Phnom Penh starting June 1.

  • Cebu Pacific offers P299 promo fare for all domestic flights

    Cebu Pacific offers P299 promo fare for all domestic flights

    Cebu Pacific on Friday announced a P299 seat sale promo for all domestic flights as part of its “Super Seat Fest” that kicked off on March 1.  Flights to all domestic destinations are available for as low as P299 from March 1 to March 2, the country’s largest carrier said in a Twitter post. No promo code is needed to book discounted seats.

    Travel period for the availed flights are from April 1 to July 31, 2019, the airline said.

    Cebu Pacific earlier said “1 million seats and deals” would be available for the entire month of March to mark its 23rd anniversary.

    Philippine Airlines, meanwhile, announced a P78/$78 base fare promo for domestic and international flights to mark its 78th anniversary.

  • Airasia will soon start selling flight tickets of other airlines

    Airasia will soon start selling flight tickets of other airlines

    AirAsia’s group CEO Tony Fernandes said the Malaysian low-cost carrier’s official website will soon start selling tickets of other airlines, as it looks to generate a new form of revenue. In a Twitter post, Fernandes said that AirAsia.com will be formed as a new company under the open sourcing firm that helps in building software, Red Hat Inc.

    Fernandes is confident that in time, airasia.com will generate as much gross merchandise volume (GMV) from non-AirAsia flight tickets as it does from selling AirAsia flight tickets. As of now, the GMV is $4 billion, he tweeted.

    GMV indicates total sales dollar value for merchandise sold through the ecommerce platform.

    Moreover, in a series of tweets, Fernandes announced that the hotel sales via the website increased 300 percent last week and is going to grow along with activities.

    He added that AirAsia’s loyalty points will help drive more people, because of their database, to the platform, which claims the strongest platform among ASEAN (Association of Southeast Asian Nations).

    “We have a much more powerful database and better knowledge of our customers than OTA,” he said in a tweet.

  • YSL Beauty Hotel to open in Singapore

    YSL Beauty Hotel to open in Singapore

    SL Beauty Hotel is coming to Singapore this month, as part of a tour of the world’s fashion meccas, including Paris, New York, Tokyo, Hong Kong, Shanghai and Seoul.

    Precise details of the Singapore ‘hotel’ have yet to be revealed, but it is expected to have same style of neon lights, sleek furnishing, and comfy bedding as in previous cities. Themed rooms like the All Hours Lounge, interactive game machines, photo booths and YSL Beaute products will be on site for visitors to experiment with and Instagram.

    Products in the spotlight will likely include the Encre de Peau Cushion Leather Collector’s Edition, Rouge Volupte Shine, and All Hours Foundation.

    The one-day pop up is set to open on March 16, from 10am to 5pm, at Cherry Discotheque in Cecil Street.