Author: Mei Ling Tan

  • Sears US to close further 80 stores by March

    Sears US to close further 80 stores by March

    Bankrupt US retailer Sears has informed 80 further stores of impending closure, in addition to the 40 store closures already announced. The second batch of closures is expected to be finalised by late March 2019, with liquidation sales expected to begin in early January 2019. The closures have been made in an effort to accelerate and facilitate the ‘strategic transformation’ of the business, as well as assist its financial restructuring, though GlobalData Retail managing director Neil Saunders notes that the brand is now at rock bottom.

    “As a last roll of the dice, Sears has attempted to shrink its way to success by closing stores,” Saunders said.

    “While closure sales have helped to temporarily boost footfall and revenue at some shops, they have done nothing to put the firm on a sound footing. Nor have the efforts improved perceptions.”

    According to data from the research firm, overall customer usage of both the Sears and Kmart brands has fallen over the holiday period, and brand perception has fallen below the year prior.

    “Ultimately, reinventing Sears now would be akin to raising the Titanic and making it seaworthy again: a thankless and rather pointless task,” Saunders said, continuing that liquidation is the most likely outcome at this point of the bankruptcy process which began in October 2018.

    “In our view, the lack of bids and the difficulties [Sears chairman] Eddie Lampert is having in raising finance for his own offer reflects the fact that Sears is essentially worthless.”Adtech Ad

    Lampert stepped down as company chief executive when it filed for bankruptcy in October, and made a last-minute US$4.4 billion bid to buy the retailer in late December.

    The bid would “offer employment to up to 50,000 associates”, according to CNBC, and may divert the liquidation process should Sears’ advisors decide the bid to have come from a “qualified bidder”.

  • Vietnamese platform FastGo expands to Myanmar

    Vietnamese platform FastGo expands to Myanmar

    FastGo, Vietnam’s first ride-hailing service, has kicked off operations in Myanmar as part of its Southeast Asia expansion plans. Its joint venture with Myanmarese conglomerate Asia Sun Group began offering services on December 28. CEO Nguyen Huu Tuat said at the launch that Myanmar is a promising market with the e-commerce, travel and retail sectors all growing rapidly. With a population of 50 million, transport demand in the country is expected to rise, he said.

    FastGo targets major cities and provinces and expects to sign up two million users and 100,000 drivers.

    It pursues the same business model as in Vietnam, only taking a fixed service cost from drivers and not commissions on each ride and guaranteeing them higher fares during rush hour and bad weather.

    It allows users to tip drivers, and offers a priority service for certain customers.

    Tuat said FastGo has tied up with Asia Sun because the group has experience in various sectors, deep pockets and an understanding of the local market and culture.

    He expected the venture to benefit Myanmar’s digital economy.

    FastGo was launched in Vietnam last June and now has over 40,000 partner drivers in 10 provinces and cities.

    It aims to be more than just a ride hailing app, offering other services such as food delivery.

    FastGo Vietnam Joint Stock Company was established in April 2018 with its headquarters in Hanoi. The company belongs to a wide network of services provided by Nextech, a leading tech firm in Vietnam.

    The Nikkei Asian Review reported that the company hopes to make its service available in 20 cities in Vietnam and five other Southeast Asian markets, including the Philippines, Cambodia and Thailand, by the end of 2019.

  • AirAsia eyes Vietnam launch, turnaround India and Japan units

    AirAsia eyes Vietnam launch, turnaround India and Japan units

    AirAsia Group chief executive Tony Fernandes says the group has no plans to establish new subsidiaries over the next three years, apart from a unit in Vietnam. In a series of tweets, Fernandes says the low-cost carrier will focus its efforts on launching AirAsia Vietnam, as well as making Indonesia AirAsia and AirAsia Philippines “very profitable”. Last December, AirAsia signed a memorandum of cooperation with Thien minh Travel for a Vietnamese joint venture.

    Meanwhile, AirAsia‘s Indonesia and Philippines units, which have suffered losses over the years, have had their financials incorporated into the Group since the start of 2017. AirAsia has said that it is planning for a secondary listing for its Indonesia operations in fiscal 2019.

    Fernandes is also expecting AirAsia India and AirAsia Japan to be profitable by 2021. AirAsia India is working towards launching international services while AirAsia Japan plans to start connecting to points in North Asia.

    “We have a great seam[less] franchise. Indonesia, Malaysia, Thailand, Philippines and Vietnam… All the major populations and growing economies. Coupled with two great countries to enable us to cover the world – India and Japan.”

    The AirAsia Group previously had plans to launch a China unit and signed a MoU in May 2017. The pact with China Everbright Group and the Henan Government Working Group however lapsed in August 2018.

  • China’s first ‘Audio Library’ in a shopping mall opened

    China’s first ‘Audio Library’ in a shopping mall opened

    In the age of digitalization, shopping malls have evolved from a place for consumption to the “Third Space” in people’s everyday lives. Shopping malls provide a comfortable and relaxing environment with humanitarian touches by truly connecting with customers. CityOn.Xi’an has recently collaborated with the nationwide famous audio sharing platform Himalaya to build China’s first ‘Audio Library’ in a shopping mall, enabling customers to enjoy a literary cultural experience while shopping.

    As a well-known audio sharing platform in China, Himalaya currently has 480,000,000 mobile users and its market value grew 1,000 times since its establishment five years ago. As a typical unicorn company, the Xi’an Municipal People’s Government signed a strategic agreement with Himalaya in 2018, in which the ‘Audio Library’ created by CityOn.Xi’an and Himalaya has brought the consumption culture in Xi’an to the next level.

    CityOn.Xi’an creates a real-life library setting through its infrastructure development. Customers just need to scan the QR code upon entrance of the audio library, and they can gain access to Himalaya’s different free audio book channels created exclusively for CityOn.Xi’an customers. The wide variety of selection includes literature, education, food and beverage, travel, fiction, etc. allowing customers to enjoy extraordinary audio entertainment as they shop or dine.

    In addition, the best-seller reads that are popular among young customers that would normally require payment such as ‘Ma Dong’s Career Plan B’ or ‘Kevin Tsoi’s 201st EQ Lesson’ are free to listen for customers in CityOn.Xi’an. To provide a better interactive experience, CityOn and Himalaya exclusively created ‘audio card’, where customers at CityOn.Xi’an can design and customize their own audio greeting cards to send blessings to their loved ones just through a scan of the QR code.

    CityOn.Xi’an’s extensive collaboration extends beyond offline to online, where customers are offered a brand-new way to receive messages from the mall. CityOn.Xi’an utilizes Himalaya’s platform to create an exclusive radio channel for CityOn.Xian, enabling customers to receive messages, member benefits, brand details, and customer service information immediately. Customers can either use offline QR code scan or manual search on Himalaya APP to gain first hand information on the happenings of CityOn.Xi’an.

    The breakthrough approach completely transforms communication between a shopping mall and customers, where message delivery is now easier and livelier.

    CityOn.Xi’an’s General Manager Xu Jing Dong said, “CityOn.Xi’an has always been at the forefront of new retail and has achieved numerous firsts in the nation. For example, CityOn.Xi’an innovatively implemented APP technology in a wide variety of services, such as launching the world’s first offline experience store for DiDi, China’s first SF Express delivery customer service store, and the first to have a smart electric bike stop, motorcycle charging facility, and Ponycar flagship store in China’s north-west region.

    These O2O collaborations have brought CityOn.Xi’an and customers closer together, successfully converting online traffic to offline footfall and achieved record-breaking performance in customer traffic and sales.

    ‘Audio Library’ represents CityOn.Xi’an’s mission of being customer-centric and innovative, striving to be the commercial landmark of Xi’an and the whole of China’s north-west region. The collaboration truly reflects CityOn.Xi’an’s commitment and effort in bringing outstanding retail experience to customers through partnerships with different third parties, and to set the benchmark of customer service in the industry.

  • DHL announce ecommerce service expansion in Turkey

    DHL announce ecommerce service expansion in Turkey

    German based logistics firm DHL Express has said it will be investing more on ecommerce operations and infrastructure in Turkey in a bid to expedite parcels passing to and from Europe and several other parts of the world. A key part of the innovations and improvements will be a new operations hub at Istanbul airport but more developments are planned.

    The announcements were made at the DHL International Cross Border eCommerce Summit, which took place in Istanbul during December. And it was noted that the importance of Turkey is its strategic position as the meeting point between Europe, Africa and Asia. As a crucial trading hub, they reckon that DHL will be able to move consignments to numerous destinations in the Middle East and Africa more quickly by operating through Turkey.

    This makes Turkey a very important country for us, and we are working to make it a regional hub,” Leendert van Delft, VP Global Sales Programs DHL Express said. The operation center at the airport in Istanbul will be the first step in that direction the vice president announced. “Today, when you look at the world, everyone speaks of the US and China as ecommerce markets. But in the case of Turkey, you’re not at the initial phase of this journey, but you have actually moved from the infancy to the stage of walking. It is time for Turkey to run now.

    DHL says that their current share of global ecommerce deliveries is estimated to be in the region of 29% but they they hope to achieve something closer to between 40-50% by the end 2020. They also note that the DHL portion of same stood at 5% in 2016 and increased to 10% at the start of 2017 before rising to 15% in November 2017. And as competition and ecommerce increases, an ongoing share of business of roughly 25-30% is their reported aim.

  • SsangYong Motor rehires 60% of its workers

    SsangYong Motor rehires 60% of its workers

    SsangYong Motor said Monday that it has rehired 60 percent of workers who were sacked amid the carmaker’s restructuring efforts over a decade ago. The maker of the Rexton and Tivoli SUVs has been mired in protracted disputes with those who left the company against their will in 2009 after it was placed under court receivership. At that time, 900 workers who carried out a strike at the company’s main Pyeongtaek plant in Gyeonggi were ordered to choose between unpaid leave or voluntary retirement.

    Those who decided not to pick either option were later fired.

    In 2013, the 454 workers who had chosen unpaid leave were all reinstated, but the 165 fired workers were not permitted to return to work.

    After a series of negotiations in 2015, the company and its union agreed to gradually reinstate the fired workers, although some were left out of the agreement.

    In September 2018, the company and its union reached an agreement to rehire the remaining 119 fired workers by this year.

  • New Vietnam international airport welcomes first passenger flight

    New Vietnam international airport welcomes first passenger flight

    An international airport that will be used for both commercial and military purposes was officially opened to traffic after two years of construction. A Vietnam Airlines Airbus A321 carrying Vietnam’s Prime Minister Nguyen Xuan Phuc and government officials made the first touchdown at the Van Don International Airport near the world-famous Ha Long Bay on Sunday morning, marking the opening of the first private airport in Vietnam.

    Construction of the airport, 50 kilometers away from Ha Long Bay in the northern province of Quang Ninh, began in 2015.

    The 325-hectare (803 acres) airport, owned by real estate giant Sun Group, costs VND7.7 trillion ($330 million) and can handle 2.5 million passengers a year equivalent to 1,250 passengers per hour. Its parking bay will have place for at least four aircraft by 2020 and seven by 2030.

    It is expected to focus on services to Northeast Asian destinations like South Korea, Japan, Taiwan, and mainland China and Southeast Asian ones like Thailand, Malaysia, Singapore, and Cambodia. Domestically, flights will mostly be to and from the southern and central regions.

    The airport now has four gates and the number will be increased to seven by 2030.

    Prime Minister Nguyen Xuan Phuc said at the airport’s opening ceremony that Quang Ninh has much potential to attract more tourists and the new airport would help the province raise the number of tourists from current 15 million to 50 million in the coming time.

    As Van Don District is home to one of the three special economic zones planned in the country, the airport is expected to open up opportunities for socio-economic development in the area, including tourism at Ha Long Bay, said Nguyen Duc Long, Chairman of Quang Ninh Province.

    The private airport is among a series of infrastructure projects aimed at boosting the tourism industry, including a new expressway between Ha Long and the proposed special economic zone in Van Don and the Ha Long International Passenger Port, which were both officially operational from December 30.

    The launch of the Van Don Airport made it easier for foreign tourists to touch down in Ha Long Bay, which was named among the world’s seven new natural wonders by Swiss organization New Open World in 2011.

    The bay was used to film the recent Hollywood blockbuster “Kong: Skull Island”, and has been raved about by many travel bloggers.

    Quang Ninh welcomed 7.5 million travelers in the first half of 2018, including 2.46 million foreigners, up 14 percent from a year ago. Tourism revenues for the period rose 31 percent year-on-year to VND12.8 trillion ($546.7 million), according to official figures.

    Vietnam’s aviation industry has experienced rapid growth in recent years. The country served some 106 million passengers this year, a 12.9 percent increase from last year and highest of all time.

  • GM Korea to cut prices after disappointing sales

    GM Korea to cut prices after disappointing sales

    GM Korea, the Korean unit of General Motors, said Tuesday it has cut the prices of mainstay models in an effort to revive lackluster sales. Starting Tuesday, GM Korea revised the prices of its major models — such as the Impala sedan, Trax, and Equinox sport-utility vehicles — by up to 3 million won ($2,700). The company expects its “customer-focused pricing approach” to strengthen the position of those key Chevrolet vehicles in the Korean market, Cesar Toledo, vice president in charge of sales, customer care and aftersales at GM Korea, said in a statement.

    “Winning more customers, growing market share and sustaining trust in our brand are all crucial ingredients in building a sustainable GM Korea for the long term,” he said.

    GM Korea struggled with weak sales in Korea due to a lack of new models and labor-management disputes over jobs last year.
    In the January-November period, GM Korea’s sales fell 12 percent to 420,447 vehicles from 479,058 a year earlier. Sales figures for December are set to be released today.

    To drive up sales, the carmaker plans to introduce 15 vehicles into the local market over the next five years. It has launched the U.S.-made Equinox and the upgraded Chevy Spark since June. The Traverse SUV will be the next model to be added to its lineup.

    GM holds a 77 percent stake in GM Korea, with the state-run Korea Development Bank and SAIC Motor controlling 17 percent and 6 percent, respectively.

  • Retail trends to look forward to in 2019

    Retail trends to look forward to in 2019

    Retail industry in India is undoubtingly one of the fastest growing retail industry in the world. It is the largest among all industries accounting to 10 percent of the country GDP and employs around 8 percent of the workforce. The retail industry is an experiential motley that is currently going through a robust transformation. Be it employing new technologies or exploring new store formats, revamping business strategies or creating personal experiences; retailers are indeed getting ready for the future by looking beyond conventional retail and evolving along with their modern consumers.

    India is also expected to become the world’s fastest growing e-commerce market, driven by robust investment in the sector and rapid increase in the number of Internet users.

    As the opportunities are immense, let’s take a look what retail trends the stalwarts think will rule in 2019:

    – Customization – The need for customized products and services is increasing thereby pushing the demand for personalized goods and services. With a pragmatic approach, the interface between companies, brands and customers will improve. Social media conversation tracing is going to be trending in 2019, which is a ground-breaking path to the future of handling customer behavior for tailor-made solutions. Also, studies reveal customers come down in favor of personalization — up to a point. They enjoy seeing products and deals personally relevant to them.

    – Brand Experience – It’s not just about selling the products to the customers but also providing them with the best experience too. Most retailers recognize this shift, but the majority struggle with strategies to transform their organization to deliver on consumers’ increasingly demanding expectations. Emerging online brands naturally seek to disrupt traditional ways of doing business and developed digital-first models that have created better experiences.

    On the other hand, established retail brands are burdened with legacy systems that are not optimized for today’s environment. The core – people, service, and experience – are strength to maintain and to satisfy today’s consumer they must integrate the flow of information and resources across the networks of employees, stores and partners.

    Hence, experiences will make a compelling occurance that consumers will always remember and be more than happy to share with one another.

    – Customer Retention – Customer retention is often far more effective and profitable than customer acquisition. An individual shopper want personal recognition. While loyalty programs offer rewards to existing customers the challenge is the acquisition of new customers. Innovation in content is the key to retaining and acquiring customers.

    – Retailers that step up their social media strategies will thrive – The rise of Instagram Stories, Facebook Live and messenger apps will fundamentally change how retailers interact with consumers online. Simply posting photos or updates on a brand’s social media handles won’t work anymore. Retailers will need to up their social media game and use social networks and apps to tell stories and engage with fans in real time.

    – Display – Retail displays is a strategic aspect of the business that can help attract customers, retain their interest, and increase sales. Visual merchandising helps to set a brand apart from competition by creating attractive and fascinating windows that can pull the consumer in to the store. Effective retail displays attract potential customers to the store. When designing displays, choose engaging colours, unique décor and stock arrangements to appeal both the head and the heart of customers.
    Once the brand has attracted potential customers, the brand can Improve chances of making a sale by doing research to see what works in other retail spaces, and keeping an eye on how customer traffic flows through the store.

     

  • Japanese cosmetics surges in export number

    Japanese cosmetics surges in export number

    Japan’s cosmetics exports are on track to surpass 500 billion yen ($4.53 billion) for the first time in 2018, marking a sixth consecutive record year, thanks to Asian tourists who continue to buy these products after returning home. Exports in the January-November period grew 44% on the year to 482.8 billion yen, according to a tally of 16 types of cosmetics compiled from trade data by Nikkei. Demand for gifts tends to boost exports in December, and with major cosmetics makers’ plants running at high capacities, the full-year figure is expected to reach around 520 billion yen.

    Mainland China was the top buyer from January through November, accounting for 34.9% of exports by value, followed by Hong Kong at 25.9%, South Korea at 10.3%, Taiwan at 7.3% and Singapore at 7.3%. Asia accounted for 90% of the total.

    Japan’s cosmetics exports have tripled in the last four years along with a rise in visitors to Japan. Exports exceeded imports for the first time in 2016 as inbound tourism creates new customers for high-quality Japanese goods who continue to buy them online or in stores upon returning home.

    Cosmetics exports are likely to keep climbing in 2019. China will implement in January its first e-commerce law, which will require domestic online platforms to register with the government. With the crackdown on illegal marketing, direct exports of Japanese cosmetics are expected to increase as smaller Chinese retailers that sell goods procured directly from shops in Japan decline.

    Top cosmetics makers are also actively expanding their sales. Shiseido plans to begin in 2019 officially selling new products in China from its namesake mainstay brand, which launched worldwide this fall. The company will open a facility for collaboration with Alibaba Group in Hangzhou from January and jointly develop products with the Chinese e-commerce empire.

    Kao plans to double the number of stores in China carrying its popular Freeplus skin care brand to more than 2,000 by 2020. It will also cultivate sales for its makeup brand Kate, which launched a Chinese marketing campaign in December. Kose is accelerating the online sales campaign it began in China this autumn for its luxury brand Decorte.

    Japanese cosmetics makers are increasing the capacity of domestic plants to meet the surging export demand. Shiseido plans to bring a new domestic factory online in 2019 for the first time in 36 years, in Tochigi Prefecture, to produce more items like skin care products. It will also begin operations at a new facility in Osaka Prefecture in 2020.

    Kao will roughly double production for its Freeplus brand from 2017 levels, too, by investing in its main factory in Kanagawa Prefecture. Boosting domestic production is likely to encourage exports further by increasing supplies of “made-in-Japan” cosmetics.

  • Indonesia Posts Narrowest Budget Deficit in 6 Years in 2018: Finance Minister

    Indonesia Posts Narrowest Budget Deficit in 6 Years in 2018: Finance Minister

    Indonesia posted the smallest fiscal deficit in six years in 2018 and less than initially projected, despite turbulence in its financial markets due to capital outflows, Finance Minister Sri Mulyani Indrawati said in a Facebook post. The estimated budget deficit last year was equal to 1.72 percent of gross domestic product, narrower than both the government’s original plan of 2.19 percent and the latest estimate of 1.83 percent, Sri Mulyani said in a message posted late on New Year’s Eve.

    As a percentage of GDP, that was the smallest since 2012, the former World Bank managing director said.

    The 2018 budget also has a Rp 4.1 trillion ($283 million) surplus in its primary balance, or budget balance before interest payments, which Indrawati said was the first surplus since 2011.

    “We have done our duty to manage government finances well. The year 2018 was not an easy year with fluctuations in the global economy, commodity prices, capital flows and exchange rate,” she said, while also noting higher interest rates at home and globally.

    The rupiah plunged to its weakest in 20 years in 2018 due to capital outflows linked to worries about its twin deficits, US interest rate increases and concerns about the fallout for Asia from the US-China trade war.

    However, inflows towards the end of the year bounced it back and the currency closed the year 6 percent weaker compared with end-2017.

    Sri Mulyani said 2018 income from taxes and other revenue sources grew “high and healthy.” She previously said higher oil prices and a weaker rupiah had resulted in higher government revenues.

    The minister is expected to hold a news conference on budget realization on Wednesday.

  • Samsung Heavy lands $189 million LNG carrier deal

    Samsung Heavy lands $189 million LNG carrier deal

    Samsung Heavy Industries said Monday that it has clinched a deal worth 210 billion won ($189 million) to build a liquefied natural gas (LNG) carrier. The contract, with a European shipper, calls for Samsung Heavy to deliver the vessel by March 2021, the company said in a regulatory filing.

    With the latest contract, Samsung Heavy has clinched deals valued at a combined $6.3 billion so far this year to build 49 ships, including 18 LNG carriers and 13 container vessels.

  • Voon Seng Chuan is new AmBank Malaysia chairman

    Voon Seng Chuan is new AmBank Malaysia chairman

    AMMB Holdings Bhd has appointed Voon Seng Chuan (pic) as the new chairman of AmBank (M) Bhd with effect from Jan 1, 2019. “Voon, a Malaysian, aged 60, has been a member of the board of directors of AmBank since June 18, 2015. He is also a member of the board of directors of AMMB,” AMMB said in a stock exchange filing on its directorship/chairmanship transition plan.

    Voon replaces Tan Sri Azman Hashim, 79, who will be retiring from six entities in the AmBank group in stages over a two-year period announced last year.

  • 2.5 million buyers shop during Myntra, Jabong special sale

    2.5 million buyers shop during Myntra, Jabong special sale

    About 2.5 million shoppers ordered eight million products during four days of Myntra and Jabong’s special sale from December 22 to 25, a company statement said on Wednesday. “The ninth edition of End of Reason Sale concluded with Myntra and Jabong recording a massive surge in sale and traffic,” city-based Flipkart-owned Myntra said in a statement here. As a result of the sale, the fashion portals saw a 700 per cent surge in sales and 120 per cent increase in online traffic over normal business days, it added.

    American retail giant Walmart-owned leading e-commerce player Flipkart Group includes online fashion portals Myntra and Jabong.

    The Flipkart arms, however, did not disclose the combined value of goods sold in those four days.

    “Sports goods were the highest selling category with a total of eight lakh pairs of shoes sold across the country during the sale,” the statement added.

    The shopping carnival also saw 7.2 lakh new customers ordering through the portals.

    The two portals together sold 1,200 products per minute during the four-day sale.

  • Indonesia December Inflation Cools, Stays Within Bank Indonesia Target

    Indonesia December Inflation Cools, Stays Within Bank Indonesia Target

    Indonesia’s December annual inflation rate eased, but the pace was quicker than expected, data from the Central Statistics Agency, or BPS, showed on Wednesday. The annual inflation rate in December was 3.13 percent, the agency said, lower than November’s 3.23 percent, but quicker than the median forecast of 2.98 percent. The December rate was well within Bank Indonesia’s target range of 2.5 percent to 4.5 percent for 2018.

    On a monthly basis, the consumer price index rose 0.62 percent due to rising food prices and transportation fares.

    The annual core inflation rate, which excludes government-controlled and volatile prices, was 3.07 percent, matching the poll’s prediction and representing a slight acceleration from November’s 3.03 percent.

    The central bank raised interest rates six times last year to defend the rupiah, which hit its lowest in 20 years in October. However, the currency pared some losses closer to the end of the year due to capital inflows