Author: Mei Ling Tan

  • H&M Beauty sets opening date

    H&M Beauty sets opening date

    The Swedish fast-fashion brand, H&M has set September 10 as launch date for its beauty line in Asia.

    After making its debut late last year, H&M beauty line will come to its Asian customers this September, with Singapore as the first destination.

    The first two Singapore stores to present the line are at Orchard Building and H&M Raffles Place.

    The range covers cosmetics, skincare, body-care and haircare products. The makeup range will include more than 700 products for all makeup styles and occasions. The body-care products are said to be made from premium ingredients with ‘Conscious’ collection using recyclable packaging.

    The beauty line is part of H&M’s philosophy to offer shoppers the latest styles and quality with affordable prices.

  • ‘Super-shoppers’ dominating online retail

    ‘Super-shoppers’ dominating online retail

    A Worldpay global survey of 20,000 consumers has discovered that buying power in the internet age is concentrated within a group of high-spending, high-frequency “super-shoppers”.

    While these shoppers make up just 5 per cent of the population in China, they account for 92 per cent of all money spent buying physical goods online in China each month.

    Worldpay’s research into three Asia Pacific markets further reveals that APAC super-shoppers are most likely to shop online via a mobile device, and are demanding when it comes to payment method. The international payments company polled 2000 consumers in each of the 10 countries covered by the Why Do They Pay That Way? Study, including China and Japan.

    Key findings include…

    • Chinese super-shoppers are more likely than the average Chinese shopper to use a credit or debit card.
    • More than 60 per cent of Japan’s online shoppers will switch to another retailer if they cannot use their preferred payment option at checkout.
    • Australian super-shoppers were the world’s second-biggest buyers, spending on average more than £200 (US$260) on their latest online transaction.
    • The Chinese are the biggest mobile shoppers in the world, with 33 per cent of super-shoppers making their latest online purchase by mobile phone.

    “With eCommerce markets developing at lightning speed across the Asia Pacific region, it’s no surprise elite shoppers are taking their spending power online,” says Worldpay GM Asia Pacific Phil Ponford. “The super-shopper trend is driven by a growing middle class, high mobile penetration and advancements in consumer technology.

    “APAC super-shoppers are passionate about what they buy and sophisticated in how they shop. They do research to find the most competitive prices, and will turn elsewhere if they discover they can’t use their preferred payment method at checkout.”

    Unable to pay

    Internationally, 36 per cent of super-shoppers said they had experienced the situation of reaching checkout and being unable to pay with any of the listed options. This was particularly the case in China, where 44 per cent of Super-Shoppers said they could not use their preferred payment method.

    When faced with not being able to use their preferred payment option, super-shoppers may buy the same item from another website or abandon their purchase all together. In Japan, 61 per cent of super-shoppers said they would switch to another retailer if unable to use their preferred payment option at checkout. Worldpay estimates that for each lost sale globally, retailers are missing out on as much as £100.

    Super-shoppers in APAC overwhelmingly prefer credit cards. While 41 per cent of the general population in China prefers to pay online with Alipay, only 18 per cent of China’s super-shoppers said they were likely to use their nation’s most popular eWallet. Instead, 54 said they preferred to use a credit card.

    “Retailers should be looking at super-shoppers as a distinct group that often behaves very differently from other customers,” says Pomford. Retailers who do not support the right range of payment methods could actually lose major revenue without noticing.

    He describes super-shoppers as an audience that thinks of online shopping as a daily task, not just an occasional treat.

  • Parkson Retail Asia cuts Q4 loss by 80%

    Parkson Retail Asia cuts Q4 loss by 80%

    South-east Asian department store operator Parkson Retail Asia narrowed its fourth quarter net loss by 80 per cent, owing to the absence of costs associated with a store closure a year earlier.

    Parkson, which does not have stores in Singapore, reported a net loss of $12 million for the three months to June 30.

    Revenue was up 10.9 per cent to $93.9 million from a year earlier, it added yesterday.

    The closure of a store at Landmark 72 in Hanoi, Vietnam in January last year had cost the firm $68.4 million. This went under other expenses – which include advertising, selling and administrative expenses, for instance – which improved 70.4 per cent to $27.6 million.

    Owing to this, the firm added in a statement that “as a percentage of revenue, the other expense ratios for the fourth quarter and the full year declined substantially year on year”.

    For the 12 months to June 30, Parkson reversed a net loss of $34.7 million to a net profit of $33 million, while revenue dipped 9.4 per cent to $388.4 million from a year earlier.

    Parkson has department stores in cities across Malaysia, Vietnam, Indonesia and Myanmar.

    Malaysia reported same store sales growth being up 21.5 per cent, thanks to “early festive buying arising from the shift in the Hari Raya calendar”. The growth also came from a low base a year earlier, where consumers bought less after the 6 per cent goods and services tax was introduced on April 1 last year.

    Even though consumer sentiment remains subdued in Malaysia, the firm said it has initiated new concepts such as introducing South Korean apparel, affordable private labels and shoe speciality stores to diversify earnings.

    Parkson added: “We have been consolidating our department store space by identifying non-performing stores with the view to closure upon tenancy expiry.”

    The Myanmar operations’ same store sales growth, however, took a 25 per cent hit in the fourth quarter.

    Parkson added that there are plans to close the store in FMI Centre in Yangon for re-development, and this upcoming closure has affected sales.

    “The landlord has not confirmed the timing for the re-development,” the firm added.

    Overall, it expects the first quarter of the next financial year to remain challenging.

    Quarterly loss per share stood at 1.78 cents, up from a loss of 8.82 cents in the same period last year. Net asset value per share was 24 cents as at June 30, up from 19 cents as at the same date last year.

    Parkson proposed a final dividend of 0.5 cent.

    Its shares closed 0.3 cent lower at 15.6 cents yesterday.

  • Pokemon Go game changer in Malaysian retail scene?

    Pokemon Go game changer in Malaysian retail scene?

    The runaway success of augmented reality game Pokemon Go can be a potential game changer in the local retail scene.

    UOBKayHian said in a report that the game could also be seen as a revenue booster for retail real estate investment trusts (REITs) and modestly positive for food and beverage (F&B)/convenience store retailers and cellular companies.

    “Pokemon Go creates higher footfall in malls. Although turnover revenue accounts for less than 10% of retail REITs’ revenue, sustained higher footfall leads to better rental reversion.

    The research house said Sunway REIT has reportedly experienced a double-digit hike in average footfall at its malls.

    “Car count has increased by 10%. Similarly, Suria KLCC and Pavilion have also garnered attraction from Pokemon Go ‘hunters’.

    UOBKayHian said F&B retailers like Starbucks, OldTown and other F&B retail chains surveyed saw minimal impact with sales being consistent before and after Pokemon Go’s launch.

    “Nevertheless the higher footfall in the malls and shoplots could eventually translate into higher sales for the F&B retailers.”

    As for convenience stores, the research house said KK Supermart, which operates a chain of 223 convenience stores in shoplots, had reportedly seen a surge in footfall, with the sales of some store shooting up by up to 20%.

    “Approximately one-third of both 7-Eleven and Bison’s stores are located in the malls. The higher footfall in the malls may translate into higher sales for these convenience stores.

    “However, we note from these companies that at this juncture, impact on earnings is minimal.”

    UOBKayHian said it was “potentially marginally positive” on the telecommunications sector on higher data usage and pre-paid reloads.

    It pointed out that Pokemon Go had hastened the adoption of smart phones, currently accounting for around 30% of global mobile phones.

    “The game could hasten global conversion to smart phones, which benefits Malaysian electrical and electronics component suppliers like Inari. Among the potential beneficiaries, our top pick is Sunway REIT.”

    The research house noted that public response to Pokemon Go, which was released on Aug 6, has been overwhelming in Malaysia.

    Pokemon Go, which is by far the highest revenue grossing game in history, can provide at least a short-term lift to various Malaysian companies.

    “Although widely seen as a fad, this game’s shelf life could well exceed common expectations; 90% of players who downloaded the app continue to play after its launch,” according to a media report.

  • PTCL signs fiber leasing deal with Zong

    PTCL signs fiber leasing deal with Zong

    Pakistan’s largest operator PTCL has secured a fiber leasing agreement with China Mobile’s Pakistani mobile unit Zong.

    Under the agreement, PTCL will deploy 789 kilometers of fiber for Zong’s mobile network.

    The fiber leasing agreement will also allow Zong to utilize PTCL’s nationwide fiber footprint, which will help the operator further expand its 3G and 4G networks nationwide.

    PTCL and Zong signed a memorandum of understanding in December last year which declared PTCL as Zong’s preferred partner for infrastructure and technical expertise. PTCL has meanwhile been making efforts to position itself as the “carrier of carriers,” the report states.

    Zong is Pakistan’s third largest mobile operator by subscribers with a market share of around 19% as of late 2014. China Mobile first entered the Pakistani market in 2008 by acquiring an operating license from Millicom, and holds a 100% stake in Zong Pakistan.

  • Thailand sets terms for rural broadband project

    Thailand sets terms for rural broadband project

    Thailand’s ICT ministry has finalized the terms of reference for a tender auction for a 15 billion baht ($433.1 million) national broadband project.

    The project’s procurement committee is preparing the auction process and expects to name the winner by September 15, citing comments from ICT minister Uttama Savanayana.

    Whichever company is selected for the project will be a major supplier of fiber or copper broadband networks for the national project. State-owned operator TOT will be in charge of distributing the network to selected areas and hiring private companies to construct it.

    The national project aims to extend broadband infrastructure to the 39,000 villages that still lack broadband internet access. Uttama said the ministry aims to expand the network to at least 10,000 villages by the end of the year and to all 39,000 next year.

    While the ICT ministry first aimed to complete the terms of reference for the project by March, it was delayed by several months due to management issues, the report states. The project forms part of the government’s digital economy and Thailand 4.0 policies.

    TOT was selected to take sole responsibility for the project in April, despite initial plans to have the company jointly oversee the project with fellow state-owned operator CAT.

  • Singtel to lift stakes in AIS, Airtel

    Singtel to lift stakes in AIS, Airtel

    Singtel has confirmed it has arranged to indirectly increase its stake in Thai mobile affiliate AIS, and revealed it will also increase its share in India’s Bharti Airtel.

    The operator announced it has entered a conditional agreement to acquire 21% of Thai operator AIS’ largest shareholder Intouch Holdings from Singtel’s majority shareholder Temasek Holdings, confirming reports from earlier in the week.

    Intouch is AIS’ largest shareholder with a roughly 40% stake, while Singtel owns a 23% stake in AIS.

    Singtel has meanwhile also agreed to acquire a 7.39% stake in Bharti Airtel’s holding company Bharti Telecom, adding to the 39.78% it already owns.

    The acquisitions have a total value of S$2.47 billion ($1.84 billion). Singtel will pay cash, and fund the acquisition through a combination of internal cash, short-term debt and proceeds from a S$1.6 billion placement of new Singtel shares to Temasek. The deal still requires shareholder and regulatory approvals.

    “Singtel has been a strategic partner to both AIS and Airtel for more than 15 years. We have built deep and trusted relationships, worked well together through the years, sharing knowledge and expertise and we have grown together, from strength to strength,” Singtel Group CEO Chu Sock Koong said.

    “Today, they have a combined mobile customer base of more than 380 million across Asia and Africa. This is a unique opportunity for us to deepen our relationships with two great market leaders.”

  • Shopping malls generate HK$1.3b rental income for Swire Properties

    Shopping malls generate HK$1.3b rental income for Swire Properties

    Shopping malls generate HK$1.3b rental income for Swire Properties

    Swire Properties (1972) shopping malls including The Mall at Pacific Place, Cityplaza in Taikoo Shing and Citygate Outlets at Tung Chung generated gross rental income of HK$1.35 billion in the first half, the company reported today.
    At June 30, 2016, the retail properties in Hong Kong were valued at HK$52.79 billion. Of this amount, Swire Properties’ attributable interest represented HK$46.46 billion.

  • Philippines grocery retail market ‘stands out in Asia’

    Philippines grocery retail market ‘stands out in Asia’

    According to retail analyst IGD, the Philippines is one of the fastest-growing countries in Southeast Asia, with its GDP growth hitting 6.9% in the first quarter of 2016, and further strong expansion predicted on the back of robust domestic consumption, rapid urbanisation and rising wages. A young and increasingly skilled workforce also has a major part to play in the country’s growth.

    The country’s newly elected president, Rodrigo Duterte, is expected to implement further economic reforms and provide a better business environment, through investments in infrastructure and the cutting of red tape.

     

    From these factors, IGD projects that the grocery market, currently worth US$99bn, will see a 10% compound annual growth rate to reach US$157bn by 2020.

    Similar to many developing countries, the Philippine grocery market is dominated by traditional trade. Modern retailing makes up around just 30%.

    Yet the Philippines’ leading retailers have made extraordinary progress in transforming the country’s modern retail landscape. These have strong financial backing and entrepreneurial spirit, says Jenny Li, a senior retail analyst for IGD.

    SM Retail, Puregold and Robinsons Retail are the top three domestic players in the country. All of them are scaling up their footprints with significant store network expansion and consistent sales growth,” she said.

    SM Retail, for instance, has opened 99 new stores in various formats in the past year; Puregold, with 305 stores across the country, has reported an impressive 20% increase in sales in the first quarter of 2016.

    IGD’s latest report, “Philippines in Focus: Retail Landscape and Channel Outlook”, has identified a number of key trends driving the country’s retail channel development. Among others, building a diversified portfolio strategy has been successful for most leading retailers.

    Modern retailing in the Philippines started with hypermarkets and supermarkets; increasingly, however, retailers are embracing a multi-format strategy by building their presence in smaller formats and online channels,” said Li.

    Source: IGD

    This enables them to create differentiated offers to target a broader audience, with unique demographic profiles and different shopping needs. Furthermore, emerging channels, such as convenience stores and e-commerce, are growing faster and are best placed to capitalise on the higher margins of discretionary spend categories.”

    A subsidiary of the pan-Asian retail giant Dairy Farm, Rustan’s Philippines is the leader in premium retailing and is well-established to target upscale shoppers. Over the past few years, the company has been developing Wellcome, which follows a neighbourhood supermarket format and combines daily staple products with competitive pricing.

    Meanwhile, Rustan’s convenience store network, created via a joint-venture with FamilyMart, is gaining popularity among busy office workers.

    It’s clear that the Philippine retail market presents great opportunities for future growth,” said Li.

    If you are looking to invest in Asia, or seeking to expand into new markets, the Philippines is one region to consider.”

    However, she warns that success lies in the ability to build a solid understanding of the local market and establish strategic partnerships with local players, as well as provide relevant and flexible solutions to support retailers’ multichannel strategies.

     

  • Premium Indian mall rents rise

    Premium Indian mall rents rise

    Premium Indian mall rents have risen “significantly” in the first six months of 2016.

    A report by property consultant CBRE South Asia shows rental rates at India’s more up-market shopping centres were led by major cosmopolitan mall clusters Noida (rising by 45 per cent), Gurgaon (by 30.8 per cent), Vasant Kunj (28.6 per cent), and East Bangalore (10.5 per cent).

    By region, rental rates have increased in the National Capital Region centered around Delhi (Vasant Kunj, Saket, and Gurgaon), Mumbai (Kurla, Ghatkopar and Lower Parel), and Bangalore (Whitefield, Ulsoor, and areas in West Bangalore).

    The steep rise in rent is due to the robust demand led by international retailers, and rapid expansion plans of established retailers. For example, during the first half of 2016, Swedish clothing retailer H&M, US clothing company Gap, Japanese lingerie brand Wacoal, and Dutch brand Hunkemoller opened new stores in India, while the more established retail stores – Shoppers Stop, Levi’s, Puma, Pepe Jeans, Fabindia, Gap, Haagen-Dazs, and Mebaz – further expanded their outlets.

    A gap between the demand and supply is also to blame, as building malls is a capital intensive activity and completion of projects may take up four to six years.

    However, the rise in rent and demand is restricted to premium markets. In another report, by property consultant Jones Lang LaSalle (JLL) India, findings indicate that tier 2 cities and even average and poor malls in tier 1 cities, continue to struggle with high vacancy rates, which began with the global financial crisis of 2008. Poor consumer and retailer sentiment has also prompted several mall developers to shelve or defer new projects across the country.

    JLL estimates that rental rates in premium markets will stay constant or increase till the gap between demand and supply gets bridged in about five to seven years.

    • This article was first published by Dezan Shira & Associates which, since its establishment in 1992, has been guiding foreign clients through Asia’s complex regulatory environment and assisting them with all aspects of legal, accounting, tax, internal control, HR, payroll, and audit matters. Dezan Shira & Associates is a full-service consultancy with offices across China, Hong Kong, India, and ASEAN.
  • Apple To Build Its First R&D Center in China

    Apple To Build Its First R&D Center in China

    Apple plans to open its first research and development centre in China this year, the latest in a series of steps to bolster its presence in a vital region as sales slow down.

    Tim Cook, Apple’s chief executive, revealed the plans to increase investment in local R&D during a meeting this week with Zhang Gaoli, China’s vice premier.

    The move comes after Apple reported that revenues fell one-third in the latest quarter in Greater China, where Apple faces growing competition from local smartphone makers such as Huawei and Oppo as well as tougher economic conditions.

    The new R&D centre will be made up of both new and existing staff. Apple already has 9,000 staff in China, roughly half of whom work in its 42 retail stores. In the past four years, Apple has doubled the number of corporate offices in China to 45.

    “We look forward to expanding our operations in China with a new research and development centre as we continue to grow our talented team here,” Apple said, without specifying the scale of staffing or financial investment in the effort.

    “The centre will open later this year, bringing together our engineering and operations teams in China as we develop advanced technologies and services for our products, both for our customers in China and around the world,” Apple added.

    Even as revenues slide, Apple is increasing its investment in future products and international expansion. Last month, the US tech group revealed a 26 per cent increase in its quarterly R&D spending to $2.6bn, a record 6 per cent of revenues. Its annual R&D spending is now approaching $10bn.

    In May, Apple invested $1bn in Didi Chuxing, a Chinese car-hailing service — an unusual move for a company that has typically favoured much smaller deals. As well as providing a strategic partnership as a secretive Apple team works on developing its own car, the investment was widely seen as an attempt to build goodwill with the Chinese government after a series of setbacks in the region.

    Earlier this year, Apple’s iTunes films and iBooks services were blocked in China as part of a wider crackdown on foreign content. Apple also lost a patent case in Beijing that threatened to block sales of the iPhone 6.

    “The new centre is also aimed at strengthening relationships with local partners and universities as we work to support talent development across the country,” Apple said.

    China has also become a growing focus for Apple’s environmental efforts as it pushes its supply chain partners to use more renewable energy. On Wednesday it said that Lens Technology, a glass manufacturer, would obtain 100 per cent of its electricity from wind power by the end of 2018 — the first Apple supplier to make such a commitment.

    In last month’s earnings call Mr Cook stressed the “long-term opportunity” in China, where sales grew 55 per cent to $40bn during the first three quarters of Apple’s fiscal year. Revenues from its books and movies stores in China were “less than $1m” before they were blocked, he added.

  • CapitaLand Retail China Trust to buy shopping mall in Chengdu for 1.5b yuan

    CapitaLand Retail China Trust to buy shopping mall in Chengdu for 1.5b yuan

    CapitaLand Retail China Trust (CRCT) is acquiring a shopping mall in Chengdu for 1.5 billion yuan (S$303 million).

    Galleria is located in the Xinnan Tiandi retail precinct of Gaoxin District in the south of Chengdu, a major shopping belt in the city.

    The mall has been valued at 1.52 billion yuan by Savills Valuation & Professional Services as at July 26. Including acquisition-related expenses, the total investment cost for the mall is expected to be about 1.527 billion yuan. CRCT plans to finance the purchase with a mix of existing cash and additional debt.

    When the transaction is completed, the acquisition will enlarge CRCT’s portfolio size by about 14 per cent to 12.55 billion yuan. The mall has a current net property income yield of about 5.4 per cent and the acquisition is expected to be distribution per unit-accretive for CRCT.

    Tony Tan, chief executive of the manager of CRCT, said: “The proposed acquisition will diversify CRCT’s income and strengthen the resilience of our portfolio to deliver sustainable growth. With the opportunity to tap on CapitaLand’s network of five existing malls in Chengdu, the proposed acquisition is aligned with CRCT’s investment strategy to expand our footprint by leveraging on our sponsor’s strong presence in key Chinese cities where it has a competitive edge.”

    Leases accounting for about two-thirds of the mall’s total rent are up for renewal by 2018, which will give it an opportunity to boost rental income by adjusting the tenant mix, he added.

    The six-storey mall, which opened its doors in 2010, has a gross floor area, excluding car park, of about 53,619 square metres and 900 car park spaces. As at end-May, it was fully occupied.

  • CDFG opened 3000sqm Duty Free in Phnom Penh

    CDFG opened 3000sqm Duty Free in Phnom Penh

    Phnom Penh Duty Free is located inside the integrated entertainment destination of Naga City at Naga City Walk which connects Naga World to ‘Naga 2’. It offers approximately 4,000sq m of retail space with all the main DF&TR and luxury categories available: cosmetics, perfume, jewellery, sunglasses, watches, fashion, beverages, tobacco, travel goods and confectionery as well as “famous local products”.

    The end of September will see the arrival of a slew of further brands: Estée Lauder, Kiehl’s, La Mer, SK-II, Lancôme, MK, Rimowa, and Tumi.

    CDFG Phnom Penh beauty cambodia

    The beauty area in the new store.

    State-owned CDFG, which operates a brand company in Cambodia, comments: “We are the top luxury retail store in Phnom Penh providing a high-end shopping destination to tourists and business travellers. Customers can choose from more than 200 brands from around the world.”

    On opening, branded boutiques will include Longines, Tissot, Swarovski, Samsonite and Prada, with further boutiques from Armani, Coach and Furla to be unveiled at the end of this year.

    SILK ROAD TARGET

    The Phnom Penh development is part of an international expansion policy targeting the so-called ‘Silk Road Economic Belt’ to which CDFG parent, China Travel Group, is committed.

    Cambodia is a key market within the plan: CDFG has already opened its Angkor duty free store in December 2014 (where it competes with DFS), followed a year later by the Shihanoukville duty free store in December 2015. CDFG says it has “the full support at all levels of government in Cambodia”.

    CDFG – which claims to be China’s largest retailer of luxury merchandise – says that with its three stores in place it “will write a new chapter in the tourism industry in Cambodia”.

    To celebrate today’s soft opening, promotions are in place with a 15% discount on all shopping; a chance to experiencing the VIP shopping service; and a gift on purchases over $100. Scanning the company’s official WeChat account, or clicking ‘like’ on the company’s official Facebook, also qualifies for a surprise gift.

  • 7-Eleven Hits Milestone of 60000 Stores in 17 Countries

    7-Eleven Hits Milestone of 60000 Stores in 17 Countries

    7-Eleven Inc., the largest convenience retail chain in the world, keeps getting bigger with the opening of its 60,000th global store.

    The Irving-based company traces its roots to the 1927 opening of Southland Ice Co. in Oak Cliff, Texas. In 1946, with stores open from 7 a.m. to 11 p.m., the name was changed to 7-Eleven. Stores started staying open around the clock in 1971.

    7-Eleven moved into Canada in 1969 and into Mexico in 1971 as part of joint ventures. In 1974, the retail chain expanded into Japan with Seven-Eleven Japan, which became the parent company in November 2005.

    7-Eleven now has stores in Thailand, Taiwan, South Korea, China, Malaysia, Singapore, Philippines, Australia, Sweden, Norway, Denmark, Hong Kong, Macau, Indonesia and UAE through area license and master franchise agreements.

    The first 7-Eleven store in Vietnam is expected to open next spring, which will extend the retailer’s operations to 18 countries.

    “The 7-Eleven story is amazing and inspiring; we started as a small local ice house and have grown over the years store by store, community by community, and country by country into an iconic global brand,” said Joe DePinto, 7-Eleven Inc. president and CEO. “We will continue to grow by staying focused on the constantly changing convenience needs of our customers and by staying committed to the communities we serve.”

    Last year, 7-Eleven opened one store every 2.5 hours, for approximately 4,000 stores.

    The company currently has the most stores in Japan (18,860), followed by Thailand (9,278), the United States (8,378), South Korea (8,238) and Taiwan (5,057).

    Other milestones in 7-Eleven’s history include:

    • 1927: First store
    • 1952: 100th store
    • 1963: 1,000th store
    • 1984: 10,000th store
    • 2003: 25,000th store
    • 2010: 40,000th store
  • Starbucks Asia showcases local art

    Starbucks Asia showcases local art

    Art is playing a major role in the store design of Starbucks Asia.

    Michael Izon, director of store design in Starbucks China/Asia Pacific region, says his team works with artists, who work in a variety of mediums, to enhance stores in the Philippines and Thailand.

    Gaysorn_Starbucks_Thailand_(1)

    “Sometimes we seek the help of companies that represent local artists, while other times we find artists by chance. We once discovered an artist’s work while walking the streets of Hong Kong and asked to commission his work for one of our stores,” Izon said.

    Decisions about artwork occur at the beginning of the store design process.

    “We call our process holistic store design because we don’t want elements like artwork to look additive, we want them integrated in the overall design and become a natural part of the store,” said Izon.

    He added, art in Starbucks stores should be visually pleasing, but also informative in telling the brand’s story.

    One of the artists whom Starbucks was worked with is Ella Hipolito. Known for using coffee grounds to create realistic paintings, Hipolito has created artwork for Starbucks Philippines, including one for the S’Maison Starbucks in Pasay City.

    SMaison_Starbucks_Philippines_(5)

    “We wanted to highlight the work that takes place on Philippine coffee farms. Ella created a huge landscape painting on one of the walls in the store that depicts farmers harvesting coffee cherries,” Izon said.

    In Thailand, as customers enter the Gaysorn Starbucks in Bangkok, they encounter a mural that represents Starbucks’ travel around the world to source coffee. The mural was created in partnership with Jeentee Baiposuwan, a local artist and graduate of Silapakorn University.

    Gaysorn_Starbucks_Thailand_(3)

    Gaysorn_Starbucks_Thailand_(4)

    “Jeentee is a traditional Thai painter and used this style to develop a wonderful piece depicting the Starbucks Siren and the beginning of the Starbucks coffee journey,” said Izon.

    Smaller landscape paintings featured throughout the store share the story of single origin coffees and farmers.

    “Gaysorn is a premium mall, so the store has a luxurious look to it and the artwork reflects that as well,” added Izon.

    Gaysorn_Starbucks_Thailand_(2)

    When Izon and team received the design brief for the Siam Discovery store in Bangkok, the vision was to showcase Starbucks global social responsibility efforts in addition to highlighting coffee.

    Siam_Discovery_Starbucks_Thailand_(2)

    In the seating area of the store is Jeentee Baiposuwan’s large wire-art installation depicting 12 of Starbucks social impact initiatives.

    “There’s a lot of satisfaction knowing that what we design on paper for several months, will engage customers for many years,” said Izon.