Author: Mei Ling Tan

  • Laura Ashley to expand to China

    Laura Ashley to expand to China

    After several attempts at cracking the market, Laura Ashley will finally launch in China.

    The British retailer, owned by Malaysia-based MUI Group, will open a website via the Alibaba-owned Tmall website and will have a concession within the first House of Fraser store in China set to open this autumn.

    Laura Ashley finance director Seán Anglim said its long-term aim was to find a Chinese franchise partner.

    “China is not easy as evidenced by how many have got in and how many have come out,” Anglim said.

    “It is all about finding the right partner and doing it at the right time.”

    Laura Ashley currently has franchise partners in 30 countries outside the UK and an online store in six.

    The company also has ambitions to establish new online stores in Hungary and the Czech Republic in coming months.

    The Chinese move comes after the retailer this week reported a £25.8 million profit before tax and exceptional items for the 74 week period to June 30 – a 12.6 per cent increase on the 2015 figure.

     

  • Earthlink teams up with Velocloud on SD-WAN

    Earthlink teams up with Velocloud on SD-WAN

    Earthlink has formed a partnership with SD-WAN technology provider VeloCloud, as part of the former’s strategy to help clients transform their business by deploying solutions that deliver more personalized customer experiences, reduce cost, and increase sales.

    Under the partnership, VeloCloud Cloud-Delivered SD-WAN will be offered as part of EarthLink’s complete suite of solutions that includes network access, hosted voice, security services, optimized application performance, bandwidth prioritization controls and always-on customer service to satisfy the needs of a wide range of enterprises.

    EarthLink will launch its full-service SD-WAN (software-defined wide area network) offering in fall 2016.

    Joe Eazor, CEO and president of Earthlink, said this technology enables customers to realize the full potential of the cloud by supporting application growth, network agility and simplified branch implementations while delivering optimized access to cloud services, private datacenters and enterprise applications.

    “Companies wanting to enhance the experience for their customers need to maximize application performance and meet increasing bandwidth demands with a viable cost effective solution. Implementing SD-WAN alongside other managed network services will give our customers more visibility and control over the applications, websites and devices that utilize their network,” the executive said.

    VeloCloud CEO and cofounder  Sanjay Uppal said SD-WAN provides the visibility and control that customers need to capitalize on technology evolution to migrate services to the cloud, and implement new IP services like voice, digital signage, video conferencing and other applications.

    “Implementation of specific business policies ensures the availability and performance of critical business applications and can improve overall user experiences and the customer’s bottom line,” Uppal noted.

  • ABS-CBN scales back MVNO ambitions

    ABS-CBN scales back MVNO ambitions

    Philippine media group ABS-CBN has scaled back its MVNO business in response to a declining subscriber base.

    The company has cut the annual fees it is paying network provider Globe Telecom in half as part of efforts to curb losses from its ABS-CBN Mobile operations.

    ABS-CBN CFO Aldrin Cerrado told the publication that the company plans to continue its mobile operations but has scaled down its ambitions, and has not yet decided whether to renew its MVNO agreement with Globe after it expires in two years.

    He said the company’s annual fee for using Globe’s network has been reduced from 400 million pesos ($8.6 million) per year to 200 million pesos.

    The cuts came after the MVNO reported a 13% decline in subscriber base for the first six months of 2016 to 520,000.

    In addition, ABS-CBN’s strategy had been based on luring customers via offering exclusive access to television content via its iWant TV app. But the company has since altered its model to open up access to iWant TV to Globe and rival mobile operator Smart.

  • China Unicom aims to turnaround despite record slump in 1H profit

    China Unicom aims to turnaround despite record slump in 1H profit

    China Unicom, the country’s second largest mobile carrier by subscribers, is expecting a gradual turnaround as soon as next year after the company reported its largest slump in first-half net profit since 2000.

    Unicom chairman and CEO Wang Xiaochu said “a more solid foundation has been built for healthy development in the future with stronger growth momentum.”

    “The company’s most difficult time was over,” Wang told a media briefing in Hong Kong on Wednesday. “We expect a sales turnaround in November and December, and a profit turnaround next year.”

    Unicom announced on Wednesday that its January-June net profit reached 1.43 billion yuan ($216 million), down 79.6% from a year earlier, in line with apreliminary estimate in July. EBITDA fell 18.2% to 41.28 billion yuan while revenue dipped 3.1% to 140.26 billion yuan.

    But the results nonetheless marked a significant improvement of the 3.36 billion yuan loss – excluding the gain from the tower asset disposals – recorded during the second half of last year.

    Unicom blamed the poor interim results on hefty costs resulting from increased tower costs and heavy expenses to market its 4G network and services.

    According to Unicom, the company saw up to 15% fee increase for using China Tower, as well as electricity tariffs and property rental hikes during the first half of this year.

    Meanwhile the delays in building the LTE network for 4G services also led to substantial increase in marketing costs, with sales and marketing expenses in the first half racking up 17.1% on the year to 17.1 billion yuan, while handset subsidies jumped 43.5% to 1.756 billion yuan.

    “Our biggest problem is having missed almost two years to become well-geared for the 4G era,” Wang said.

    Biggest rival China Mobile has been offering 4G service using TD-LTE technology since December 2013. China Unicom and China Telecom, however, were only granted a license to conduct hybrid FDD and TDD LTE network trial in June 2014.

    Despite that, Wang said the company achieved initial success in turning around the unfavorable conditions in business development, by mitigating the underlying shortcomings in areas such as network, terminals, channels, services, IT, systems and mechanisms. This includes focusing its mobile business on 4G and driving availability of 4G handsets and accelerating 4G network rollout through partnership with China Telecom.

    As a result the company achieved a net addition of 8.39 million mobile subscribers during the period. This compares favorably to the operator’s performance last year, when the company recorded net losses of customers for consecutive months.

    Unicom also saw its 4G base grow to reach 72.42 million as of June, thanks to “improvement in 4G network quality, terminal market share and competitiveness.” Yet this number still far behind China Mobile’s 430 million 4G subscribers.

    Unicom and China Telecom signed an agreement in January to push through a five-pronged collaboration, which embraces costs sharing on 4G network build-outs in rural areas and promotion of the so-called “six-mode” smartphones that are compatible with all networks.

    Wang said the collaboration is necessary as Unicom’s network could now support 63% of the mobile handsets in the market, up from 40% at the end of last year. The partnership with China Telecom on 4G infrastructure sharing also helped Unicom achieved 3 billion yuan savings in capex, he added.

    Unicom will continue to push forward comprehensive and strategic cooperation with China Telecom on areas including mobile and fixed infrastructure sharing, Wang added.

    To recoup the lost ground in 4G from China Mobile and China Telecom, Unicom has earmarked 30 billion yuan for 4G network deployment in the second half of the year, with plans to increase the number of its 4G base stations to 680,000 by year-end, up from 280,000 last year.

    China Mobile last week posted a 5.6% increase in net profit to 60.6 billion yuan in the first six month of this year.

    Smaller rival China Telecom will announce its 2016 interim results on August 26.

  • Worldpay research uncovers an elite club of shopaholics in APAC with enormous spending power

    Worldpay research uncovers an elite club of shopaholics in APAC with enormous spending power

    A global survey of 20,000 consumers by Worldpay has discovered that buying power in the internet age is highly concentrated within a group of high spending, high frequency Super-Shoppers. In China, Super-Shoppers make up just 5% of the general population yet accounted for an incredible 92% of all the money spent buying physical goods online in China each month. Worldpay’s research into three Asia Pacific markets further reveals that APAC Super-Shoppers are some of the most likely to shop online via a mobile device and some of the most demanding when it comes to payment method.

    Worldpay polled 2,000 consumers in each of the 10 countries covered by the Why Do They Pay That Way? Study including China, Japan and Australia. Key findings include:

    1. Chinese Super-Shoppers are more likely to use a credit or debit card than the average Chinese shopper.
    2. More than 60% of Japan’s online shoppers will switch to another retailer if they can’t use their preferred payment option at checkout.
    3. Australian Super-Shoppers were the world’s second biggest buyers, spending on average more than £200 (US$260[1]) during their last online transaction.
    4. The Chinese are the biggest mobile shoppers in the world, with 33% of Super-Shoppers making their last online purchase via a mobile phone.
    5. Australian Super-Shoppers had the second highest levels of mobile shopping (19%).

    Phil Pomford, General Manager Asia Pacific, Global eCommerce at Worldpay, said: “With ecommerce markets developing at lightning speed across the Asia Pacific region, it’s no surprise that elite shoppers are taking their spending power online. The Super-Shopper trend is driven by a growing middle class, high mobile penetration and recent advancements in consumer technology. APAC Super-Shoppers are passionate about what they buy and sophisticated in how they shop. They do research to find the most competitive prices, and will turn elsewhere if they discover they can’t use their preferred payment method at checkout.”

    Around the world, 36% of Super-Shoppers said they had experienced the situation of reaching checkout and being unable to pay with any of the listed payment options. This was particularly the case in China, where 44% of Super-Shoppers said they were unable to make purchases using their preferred payment method.

    When faced with not being able to use their preferred payment option, Super-Shoppers may buy the same item from another website or abandon their purchase all together. A staggering 61% of Japanese Super-Shoppers said they would switch to another retailer if unable to use their preferred payment option at checkout. Worldpay estimates that for each lost sale globally, retailers are missing out on as much as £100 (US$130) – representing a significant amount of lost revenue from such frequent and high value shoppers.

    Super-Shoppers in APAC, as around the globe, overwhelmingly preferred credit cards, even in markets where card use is low. Although 41% of the general population in China prefer to pay online with Alipay, only 18% of China’s Super-Shoppers said they were likely to use their nation’s most popular eWallet. Instead, 54% of Chinese Super-Shoppers said they preferred to pay with a credit card.

    Pomford added: “Retailers should be looking at Super-Shoppers as a distinct group that often behaves very differently from other customers. In APAC, Super-Shoppers prefer credit cards even where these cards have little or no traction among the general population. Therefore, a retailer who doesn’t support the right range of payment methods could actually be losing major revenue without noticing.

    “The Super-Shopper phenomenon gives retailers much food for thought – in terms of not only what payment options are available, but in how to merchandise to these consumers to maximise basket size, or market to an audience who thinks of online shopping as a daily task, not just as an occasional treat. With so much buying power concentrated in this group in APAC and around the world, it’s essential that retailers innovate in such a way that they deliver what Super-Shoppers want, when they want it and let them pay for it in the way that suits them best.”

    APAC Super-Shoppers’ most frequent purchases vary from country to country. According to the Worldpay research:

    1. One in 5 (21%) Australian Super-Shoppers buy groceries online – 8% above the global average.
    2. 2. Australian Super-Shoppers are less likely to buy clothes online (21%) than the global average (28%) yet more likely to buy health and beauty products (15% vs global average of 10%).
    3. China leads the world in online meal purchases, with 13% of Chinese Super-Shoppers taking to the internet when they want to order a takeaway.
    4. Super-Shoppers in China also love fashion, with 40% of them buying clothes the last time they shopped online, compared to the global average of 28%.
    5. In Japan, Super-Shoppers are most likely to buy electronics (30%) and groceries (28%).
  • World Design Capital Taipei 2016 plans for world’s design devotees and designers

    World Design Capital Taipei 2016 plans for world’s design devotees and designers

    On the agenda for October are four major events in the World Design Capital® (WDC) Taipei 2016 program of International Signature Events: the International Design House Exhibition, International Design Week Forum, International Design Policy Conference, and Network of Cities Meeting. 

    WDC Taipei 2016 extends a warm invitation to participants and visitors from around the world to come and share their ideas and experiences, and bear witness to Taipei’s transformation into a model city that incorporates design thinking into public policy. 

    “October will be a defining month for the World Design Capital Taipei 2016,” says Pei-ni Beatrice Hsieh, Commissioner of the Department of Cultural Affairs of the Taipei City Government. “It is an opportunity both to reflect on the progress we have already made and to ignite international dialogue with other cities; to share experience and expertise. This is a chance to define a legacy for WDC Taipei 2016 that will be felt long into the future.”

    The International Design House Exhibition will be held at Taipei City’s historic Songshan Cultural and Creative Park, once home to a tobacco factory, from Thursday, October 13 to Monday, October 31. The Design House will bring together local and international designers, studios, and organizations to curate a series of thought-provoking exhibitions that will challenge visitors to reconsider their relationship with the urban environment and experience first-hand how design can radically change the world’s cities.

    An exhibition curated by Agua Zhou of Taipei-based studio Agua Design in the historical North Tobacco Factory, will showcase the results of innovative WDC Taipei 2016 projects, including the International Open Call and Designer in Residence Taipei programs, and explore the impact of Taipei City public planning and design policies.

    In Warehouse One, curator Li Wei-Lang, the Creative Director of Afterain Design (Taiwan), will mount an exhibition showcasing breakthroughs and innovation in Taiwanese design, particularly in the fields of science and technology, art and craft, and sustainability. In Warehouse Two, Page Tsou, celebrated visual artist and founder of Taipei-based studio, Auspicious Design, has invited renowned illustrators and visual artists from around the world to exhibit works that reflect on their impressions of Taipei.

    Warehouses Three and Four will be home to an international roster of exhibitors, with some participants hailing from cities that are past or future holders of the World Design Capital designation. The exhibition will explore the WDC Taipei 2016 theme of “Sisheng: Life Quality and Health, Ecological Sustainability, Smart Living, and Urban Regeneration.” In Warehouse Five, renowned Taiwanese contemporary calligraphic artist Tong Yang-Tze will collaborate with up-and-coming Taiwanese fashion designers, and spatial and sound designers to create an interactive exhibition that will breathe new life into traditional Chinese calligraphy.

    The International Design Policy Conference, which will be held on the weekend of October 15 and 16 at the Taipei International Convention Center, aims to explore how design thinking can be integrated into public policy. Policy experts, industry professionals, and academics will be invited to share their insights into and case studies on urban development through design. 

    The International Design Week Forum, which will be held on Monday, October 17 and Tuesday, October 18 at the Creativity Theater in Songshan Cultural and Creative Park, will bring representatives from various design weeks and festivals around the world to contribute their insights into how cities can support and harness the innovation of designers. The second day will be open to the public. Participants will be able to access free entry to both the International Design Week Forum and the International Design Policy Conference in August. Follow WDC Taipei 2016 on Facebook for updates: https://www.facebook.com/taipeidesign/.

    The final International Signature Event in the October series is the invitation-only Network of Cities Meeting. WDC Taipei 2016 organizers will invite mayors and city representatives from around the world to meet in Taipei, where together they will discuss WDC legacy programs, explore opportunities for collaboration, and share design-based solutions to the many civic and environmental challenges faced by cities around the globe.

  • CropLife Asia Signs Partnership with Asian Apiculture Association

    CropLife Asia Signs Partnership with Asian Apiculture Association

    CropLife Asia announced today that it has signed a Memorandum of Understanding (MoU) with the Asian Apicultural Association (AAA) to support a research initiative to catalogue and study the bee species and populations in Asia. CropLife Asia Executive Director Dr. Siang Hee Tan and AAA President Dr. Siriwat Wongsiri signed the agreement at Singapore’s M Hotel.

    It is estimated that at least 87 out 115 global primary food crops require some form of animal pollination, and insect pollination occupies a high value in the production of daily produce including vegetables, fruits, edible oil and spices.

    Comprehensive data on pollinators in Asia is scarce and much of the information that does exist has been derived using an array of different methods, making it difficult to draw comparisons across geographies and time. To better understand the state of Asia’s pollinators, a first step in protecting them and promoting their use in agriculture, CropLife Asia and AAA have agreed to collaborate in developing a harmonized method to survey the pollinators in key Asian countries.

    “When it comes to pollinators in Asia, there is a general lack of both awareness as to the important role they play in agriculture as well as reliable data reflecting their overall health,” said Dr. Tan. “Our industry has a responsibility to work with chief stakeholders who have unique perspective and expertise in this area, and our partnership with AAA is an important and impactful step forward on this front.”

    A key component of the MoU is developing a universally-applicable, harmonized method to capture the state of bee health in particular in key countries across the region. Specifically, this will entail surveying bee species in order to identify major pollinators (including indigenous subspecies) and their relative abundance.

  • Chinese Online Shoppers to ‘Walk Into Australia and New Zealand’ with Azoya

    Chinese Online Shoppers to ‘Walk Into Australia and New Zealand’ with Azoya

    A select group of influential online celebrities from China will arrive in Australia next week for the ‘Walk Into Australia and New Zealand’ campaign, organised by leading turnkey e-commerce solutions provider Azoya and China’s leading online shopping guide SMZDM

    The ‘Walk Into Australia and New Zealand’ campaign is focused on building the bridge between Chinese online shoppers and Australian retailers by offering face-to-face interactions to help them understand the authenticity and reliability of ethical products from Australia. Deterred by safety and quality issues with domestic products, particularly for healthcare and food supplements, Chinese consumers are increasingly looking to Australia to buy directly through cross-border e-commerce. 

    “China’s ecommerce landscape is rapidly evolving, offering Australian brands and retailers a huge opportunity to take advantage of it,” said Sylvia Wei, deputy managing director – Australia for Azoya. “If they’re going to survive in such a competitive market, they’ll need to build relationships with key online influencers, who are invaluable sources of promotion in China. This campaign will help them develop more effective and rewarding channels, as well as better understand what Chinese consumers need and want.”

    As traditional marketing channels continue to lose their impact in acquiring new consumers in China, live streaming marketing and influential online celebrities, known in China as key opinion leaders (KOLs), are emerging as the channels employed by the local ecommerce industry. While the marketing influence of celebrities in the Western world is useful, KOLs in China have a very powerful influence over consumers. They mainly attract followers by being an authority on a particular subject and gain credibility through a long history of interacting with followers, who have a high-level of trust in them. Therefore, leveraging high-profile bloggers and microbloggers boasting millions of followers is a very effective strategy for brands and retailers to reach target audiences. Retailers can directly influence a large community and reach thousands or even millions of potential customers.

    The 12 person delegation participating in the ‘Walk Into Australia and New Zealand’ tour – including four high-profile Chinese KOLs (selected from over 1,000 applicants) and editors from SMZDM – will participate in a series of online and offline events in Sydney, Melbourne and Auckland between 21-30 August. They will experience production, supply, marketing, order fulfillment and customer service from the stores and warehouses of five of Azoya’s participating retail customers, which all have established ecommerce businesses in China. These include Pharmacy Online (Sydney), Pharmacy 4 Less (Sydney), Amcal (Melbourne), Kiwi Discovery (Auckland) and Pharmacy Direct (Auckland). The delegation will also have the opportunity to meet with leading healthcare brands Swisse and Blackmores. 

    In return, the KOLs will share their experiences online on SMZDM and other sources, potentially exposing participating retailers and brands to more than four million Chinese consumers. The tour will also be broadcast by professional editors on online live streaming channels, giving Chinese consumers a glimpse into how their favourite products are packaged and distributed, showcasing the quality of the products they plan to purchase. During the live streaming, purchase links will be pushed to users to place orders immediately. In addition, a local team in China will help promote the ‘Walk Into Australia and New Zealand’ tour to attract more users to participate. 

    “We’re really excited to be able to offer our healthcare retail customers in Australia such an amazing opportunity to strengthen their brands with Chinese consumers,” added Ms Wei. “China’s healthcare sector keeps developing at an astonishing rate, fueled by favourable demographic trends, continuing urbanisation, an increasing disease burden, the overall economy’s healthy expansion and income growth. The campaign will help drive awareness of their quality healthcare products in China and take their ecommerce businesses to the next level.”

  • Modern Trade back for Growth for 2nd quarter of 2016

    Modern Trade back for Growth for 2nd quarter of 2016

    Kantar Worldpanel, the global market leader in consumer panels, reports the spending in fast moving consumer goods (FMCG) in 2nd quarter of 2016 grew by 4.6% year on year, faster than the 2.0% growth rate reported in 1st quarter of 2016.

    Modern trade (including hypermarkets, supermarkets, and convenience stores) showed a similar trend of improving growth, 1.4% positive growth in the second quarter in comparison to a decline of -0.5% in the 1st quarter. Modern trade’s growth was most prominent in county level cities and their surrounding urbanized counties – growth rates of 2.0% and 3.9% respectively. From a regional perspective, modern trade in the East and West performed much better than South and North regions. The East region grew at 2.8% – helped by strong performance of Sun-Art Group and Wal-Mart Group – while the West region grew at 3.6% driven by Wal-Mart Group and Yonghui Group.

    International retailers suffer from continuous share drop

    Wal-Mart Group has seen relatively stable performance in 2016, gaining 0.3 share points year on year in the latest quarter. Other international retailers such as Carrefour, Tesco and Lotus suffered from continued share erosion resulting in the overall poor performance of international retailers. Sun-Art Group and Yonghui lead the growth of Chinese players. Sun-Art group managed to grow its shopper base through both the continued development of existing stores and incremental opening of new one. Their growth was most marked in the competitive East region market; share increased from 13.5% of 2nd quarter of 2015 to 16.0% in the latest quarter – widening their leadership over competitors.

    Yonghui consolidates position as a top 5 national retailer: Yonghui continues to perform well in 2016, a fast pace of growth in penetration and basket size enabling its share to continue to exceed Lianhua Groups in Q2 after first overtaking it in Q1. Despite this strong performance – Yonghui still faces challenges in the East region. Strong growth of Sun-Art Group and Wal-Mart’s gradually recovery have meant that Yonghui’s acquisition of Lianhua has yet to see any sustained effects.

    Brick and Mortar and eCommerce retailers looking for cooperation: Continuous FMCG slow down combined with the impact from eCommerce growth in China, has pressured physical retailers into finding new solutions to drive growth. Kantar Worldpanel latest data show, 52 week end June.17th, show total FMCG eCommerce penetration% reached 49%, growing 10% from last year. The growth of online is leading by Tmall and JD, both with spend growth rate over 80%. While continuing to experiment with their own e-tailing platforms; the major retail chains are now seeking to bolster performance through strategic partnerships with existing digital players. Wal-Mart’s corporation with JD.com enables Wal-Mart to reach new online shoppers while allowing JD.com to utilize YHD’s broad footprint in East region. Vanguard’s strategic investment in the XinMeiDa (previously Meituan & Dianping) and Feiniu’s corporation with Shihui, both show brick-and-mortar chains’ new efforts to better realize their O2O strategy.

  • Acquisitions boost Robinsons Retail sales

    Acquisitions boost Robinsons Retail sales

    Newly acquired stores Savers Appliances and The Generics Pharmacy have given Robinsons Retail sales and profits a boost.

    Sales increased by 18.5 per cent from Php21.6 billion to Php25.6 billion in the second quarter of 2016, on the back of sustained high single-digit same-store sales growth (SSSG) and sales from stores acquired this year.

    For the first half of 2016, profit increased by 8.6 per cent to Php2.0 billion from Php1.9 billion last year.

    Net sales for the first half of 2016 reached Php48.3 billion, an increase of 16.9 per cent from Php41.6 billion last year. The robust blended SSSG of 9 per cent in the first quarter of 2016 was sustained in the second quarter brought about by the general bullish consumers sentiment on the back of successful and peaceful national elections, lower commodity prices and stable exchange and interest rates environment.

    The like-for-like sales in the second quarter were strong across all segments led by supermarkets at 8.9 per cent, department stores at 7.6 per cent, DIY at 8.3 per cent, specialty stores at 16.8 per cent, drugstores at 5.5 per cent and convenience stores at 2.9 per cent.

    From July 2015, Robinsons Retail added 128 stores to end at 1527 stores at the end of June 2016. GFA increased by 10.7 per cent year-on-year to approximately 998,000 sqm. Including The Generics Pharmacy’s franchised store portfolio of 1878 at end of June 2016, the store network hit 3405.

  • Sales ease for Big C Thailand

    Sales ease for Big C Thailand

    A strong profit margin has helped Big C Supercenter weather a slight decline in sales for its second quarter.

    The Big C Thailand operator says “lukewarm economic conditions” continued, with the tourism sector and government spending continuing to act as the main drivers for the economy.

    “Some signs of improving agricultural prices and less severe drought conditions were seen during the quarter, but this has not yet translated into improved consumer confidence,” the company said in a stock exchange filing.

    During the quarter the company introduced a fundamental change in the way it trades. “We shifted our focus to the quality of sales rather than just the absolute sales amount,” says its report.

    “This does not mean we are neglecting our price position among retail customers; rather, we are limiting the number of ‘big-basket coupons’ we have previously used when targeting professional customers.

    “In order to be able to better answer to our customers’ local tastes and preferences, we started to reorganise and decentralise our store operations teams.

    “The work to capture synergies between the company and the BJC group, our new major shareholder, has also started.” For example, the company has been using combined volumes when re-negotiating with suppliers.

    More stores

    During the quarter, the group’s store network continued to grow across formats. A hypermarket opened in Ranong, Big C Markets opened in Pakthongchai and Somdet, 11 Mini Big C stores opened, including three at gasoline stations plus three franchise stores, and two Pure Drugstores. This brought the store total at the end of June to 126 large-format stores (Big C Supercenter, Extra and Jumbo), 57 Big C Markets, 408 Mini Big Cs (including 167 in gas stations and six franchise stores) and 149 Pure Drugstores.

    Big C’s total revenues from retail sales, rental and service income, and other income, reached baht 33,796 million (US$975.36 million) for the quarter, representing a 1.1 per cent decline of Baht 362 million compared with the same period last year.

    This decrease was driven by a 1.5 per cent retail sales decline.

    The group’s dual retail-property model continued its steady performance with rental income for the year increasing by 3 per cent.

  • New post at Luxasia Group for SingPost’s ex-boss

    New post at Luxasia Group for SingPost’s ex-boss

    Beauty retailer The Luxasia Group has appointed former SingPost CEO Dr Wolfgang Baier as group CEO, while founder/owner Patrick Chong has become chairman.

    “Luxasia is now at an important crossroads,” says Chong. “We intend to grow with our international partners and strengthen our core competencies to become the leading Asia consumer-centric omnichannel go-to-market partner of the beauty industry.”

    Patrick-Chong-Wolfgang-Baier

    He says Baier has proven leadership capabilities, vast knowledge and skills in areas such as CRM and omnichannel retail. “His track record in the logistics sector will also help strengthen Luxasia’s partnerships.”

    “Transformation is relevant in every sector and particularly for retail, where the digital and physical space is converging,” says Baier. “This makes developing an omni-channel ecosystem critical. We want to revolutionise how we serve consumers and brand partners in the beauty industry across Asia.”

    Chong says the search for a CEO took more than a year, as it was important Luxasia found the right leader.

    “Not only does Wolfgang understand our operations and share the same aspirations, in some ways he is even more ambitious for Luxasia with regard to developing new areas.”

    Established in 1986, The Luxasia Group has developed retail and distribution networks across Asia for some of the world’s biggest beauty companies. Based in Singapore, the privately held company has 11 offices and more than 2000 full-time employees in Singapore, China, Hong Kong, India, Indonesia, Malaysia, Myanmar, Taiwan, Thailand, the Philippines and Vietnam.

    It manages a portfolio of more than 120 international fragrance, cosmetics, skincare and
    professional salon brands including Beiersdorf, Burberry, Clarins, Estee Lauder, Ferragamo, Hermes, P&G and Shiseido.

  • Yamada Denki profits from strategy change

    Yamada Denki profits from strategy change

    Japanese electronics retailer Yamada Denki saw its operating profit surged to 2.5 times the year-earlier level in its latest quarter.

    The company says this reflects a strategic pivot to highly profitable white goods from digital electronics, which are susceptible to price drops.

    Logging 6.4 billion yen (US$62.4 million) in operating profit for the April-June period, the company says air conditioners sold briskly, as did ultra-high-resolution 4K televisions ahead of the Olympic Games in Rio de Janeiro.

    However, sales for the quarter fell 2 per cent to 363.7 billion yen. Widespread clearance sales ahead of store closures last year account for part of the comparative drop.

    Yamada Denki’s gross margin widened 0.4 points to 28 per cent following the closure of about 60 unprofitable locations last year. It has also remodelled about 200 stores a year since 2014, allowing more space for home appliances such as refrigerators and washers at the expense of personal computers.

    Coming from a human resources background, the company’s new president appointed in April, Mitsumasa Kuwano, has spearheaded reforms to the company’s staffing strategy, such as putting more workers on the sales floor during busy periods.

  • Faster roll-out for Mister Minit Asia

    Faster roll-out for Mister Minit Asia

    Australasian services retailer Mister Minit is to expand its retail presence in SE Asia after stellar growth in Malaysia and Singapore.

    The company says it is experiencing an increasing appetite for its personal services among time-poor shoppers.

    For the third consecutive year, the company has experienced strong comparable growth in Singapore and Malaysia with current running rates at 30 to 40 per cent, and is now on the verge of a major expansion program in South East Asia.

    “We are committing significant funding over the next three years initially in Singapore and Malaysia, with interest in also expanding into other Asian markets in the medium term,” said Mark Rusbatch, CEO of Mister Minit.

    Mark Rusbatch - CEO  cropped

    There are currently 12 Mister Minit Singapore retail stores and seven in Malaysia.  The company is developing a pipeline of new shop openings for both countries and working with key landlords on identifying prime locations in shopping centres.

    “One of the fastest growing trends right now is ‘do it for me’ and Mister Minit is well placed to make time poor customer’s lives that bit easier – from shoe repairs to other household and personal services including key duplication, engraving and watch servicing,” said Rusbatch.

    Mister Minit Shoes 8157 (Large)

    The company is synonymous with ‘fixing people’s problems’ in Australia and New Zealand, where it is the clear market leader, and has shown year on year comparable sales and total growth for the past 15 years.

    “Our strategy in Australia and New Zealand has been to secure prominent locations in high foot traffic areas that provide ready access to those customers who are time poor and need to utilise our array of services as part of their everyday shopping needs including visiting the supermarket,” said Rusbatch.

    Mister Minit Service2 8406 (Large)

    Mister Minit will adopt a similar strategy in Southeast Asia, where it sees a real opportunity to accelerate its growth rates in the medium and long term.

    “Mister Minit’s heritage in this region has been around high quality shoe services and augmenting these with our full array of services, which include key duplication, personalisation through engraving, and watch servicing including band and battery replacement.”

    “As an international brand we deliver a consistent level of quality and services from our shop fit outs to our high service standards. We recognise the importance of people – from securing the best people to retaining them. We also invest in a significant level of training, upskilling our team in the latest technology and expertise. We know the quality of our people defines our brand.”

    The company’s franchise model is also a strength of the business, and has so far been implemented across five of the Singapore stores with more anticipated to follow.

    Mister Minit Singapore

    “Franchising is our preferred business model as it delivers a strong offer – combining local ownership with an International brand profile,” said Rusbatch.

    Mister Minit will next year celebrate its 60th Anniversary, following its establishment in 1957 in Europe.  In a further sign of the importance of the South East Asia region to the company, it will celebrate the milestone locally.  Mister Minit will host its Annual Franchisees Conference in Singapore in 2017, attended by franchisees and employees from across Australia, New Zealand and South East Asia.

  • Watsons stores lead 1000 openings for Hutchison

    Watsons stores lead 1000 openings for Hutchison

    Watsons stores account for the bulk of more than 1000 new stores to be opened by parent CK Hutchison this year.

    Hutchison said in its six month results released Friday it has added 257 stores to its global network already this year and 800 more would open by year-end. About two thirds of those will be Watson healthy and beauty outlets, mainly in China and Asia.

    CK Hutchison had more than 12,600 stores across 25 markets at the end of June. The vast bulk of those are Watsons stores, but the group also operates Fortress electronics stores, supermarket ParknShop and Watsons Wines.

    The group’s total retail revenue was HK$73.413 billion and net earnings were $5.338 billion, were all 2 per cent lower than the same period last year, results adversely affected by foreign currency translation to Hong Kong dollars.

    “Despite strong growth in the health and beauty segment, the retail operations in Hong Kong experienced mounting pressure from the severely reduced tourist arrivals and spending in the first half, which dampened the growth in the overall retail division,” Hutchison said in its half-year report.

    “In local currencies, revenue increased by 1 per cent, while EBIT increased by 2 per cent.”

    The Watsons health and beauty business represents 94 per cent of the retail division’s net income, which grew 6 per cent in local currencies. In Europe, EBIT grew 11 per cent, reflecting a 4 per cent increase in store numbers, 3.6 per cent comparable-store sales growth and generally improving margins.

    “In particular, health and beauty UK was a major growth contributor with an encouraging comparable store sales growth of 6.5 per cent for the period.”

    In Asia, despite the comparable store sales declining 3.1 per cent, the organic expansion of stores continued with a 15 per cent increase in store numbers against the same period last year, resulting net EBIT growth of 3 per cent in local currencies.

    “Watsons China’s total revenue was flat against the same period last year in local currency against a 17 per cent increase in stores numbers, as comparable store sales growth was negative 8.5 per cent due to weak retail market sentiment and competition from the eCommerce segment.”

    Despite these difficult conditions, EBIT growth was 3 per cent “from well-executed margin and cost management”, the company said.

    “Watsons China will continue to build up and expand its eCommerce platform to compete in the rapidly growing eCommerce segment.”