Retail News CRM

Author: Mei Ling Tan

  • Sales drop for Matahari Putra Prima

    Sales drop for Matahari Putra Prima

    Supermarket group Matahari Putra Prima (MPPA) of Indonesia recorded a net profit of RP32.6 billion (US$2.5 million) despite a drop in net sales to RP10.4 trillion for the nine months ended September 30.

    As expected, says the group in announcing its interim results, a change in date of the Lebaran national holiday from the third to the second quarter as well as economic conditions in Kalimantan and Sumatra had a negative impact.

    The gross margin was 16.3 per cent and operating expenses 15.4 per cent, while same-store sales growth for the period and for the third quarter fell by 2.9 and 8.9 per cent respectively.  Without store closures for renovation, MPPA says the figures would have been 1.3 per cent up and 2.9 per cent down.

    In the third quarter, MPPA changed its accounting methods, which is says will enable it to implement a more aggressive pricing strategy, better analyse profitability and increase control over margin and inventory productivity.

    “Although the third quarter was difficult, sales started to show improvement late in the quarter,” says CEO Noel Trinder. “Actions taken earlier in the year have produced a significant reduction in merchandise inventories to a sustainable level to support future growth”

    He says 15 stores were opened during the nine months.

    “Following an adjustment of quarter-four sales to reflect current conditions, MPPA is forecasting an EBITDA of RP250 billion, bringing the year’s guidance to RP585 billion.”

    As of September 30, MPPA had 294 stores in 68 cities across Indonesia (112 Hypermarts, 25 Foodmarts, 106 Bostons, 49 FMXs and two SmartClubs).

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  • Scania Strengthens Position in Indonesia

    Scania Strengthens Position in Indonesia

    Scania continues to reinforce its position in the Indonesian bus market. Transjakarta has now placed an order for 150 low-entry city buses in addition to the previously ordered 110 3-axle Scania buses that will be delivered later this year. The public transport operator in the Indonesian capital already has 108 articulated Euro 6 Scania gas buses in its network.

    The Transjakarta Bus Rapid Transport system is considered to be the world’s longest busway, serving more than 10 million passengers monthly. The forthcoming delivery of low-entry buses will replace the existing, highly polluting, old buses that operate outside the busway corridors. The new Scania buses, delivered by United Tractors and bodybuilt by Laksana, will feature wheelchair ramps.

    On announcing the order, Jakarta Governor Basuki “Ahok” Tjahaja Purnama particularly highlighted the greater accessibility and said, “this is the world-class bus we expect to have. Jakarta has never before had low-entry buses.”

    Scania, through its Indonesian partner United Tractors, has established the bus depot workshop facilities and parts supply systems in Jakarta needed to uphold an uptime of over 90 percent.

    United Tractors is the leading and the largest distributor of heavy equipment in Indonesia, providing products from world-renowned brands, including Scania. The partnership between United Tractors and Scania was established in 2004, initially focusing on heavy-duty trucks for the Indonesian mining industry.

    Scania is major supplier of buses for BRT systems throughout the world. “We are convinced that bus systems offer the quickest and most cost-effective solution for cities to increase urban mobility and alleviate traffic congestion,” says Karin Rådström, Head of Buses and Coaches. “The Jakarta BRT system serves as a model for many growing cities.”

    Scania is a part of Volkswagen Truck & Bus GmbH and one of the world’s leading manufacturers of trucks and buses for heavy transport applications. Scania is also leading provider of industrial and marine engines. Service-related products account for a growing proportion of the company’s operations, assuring Scania customers of cost-effective transport solutions and maximum uptime. Scania also offers financial services. Employing some 44,000 people, the company operates in about 100 countries. Research and development activities are concentrated in Sweden, while production takes place in Europe and South America, with facilities for global interchange of both components and complete vehicles. In 2015, net sales totalled SEK 95 billion and net income amounted to SEK 6.8 billion.

  • Indonesia campaigns for pharmaceutical after liberalization

    Indonesia campaigns for pharmaceutical after liberalization

    The government is intensifying efforts to support the country’s longstagnant pharmaceutical industry after opening up the sector to foreign investment in its latest revision to the negative investment list (DNI).

    The efforts were evident at a dialog on “Expediting the Development of Indonesia’s Pharmaceutical Industry” organized by the Investment Coordinating Board (BKPM) on Thursday that gathered together players in the pharmaceutical industry and its related sectors.

    “Most of the existing companies make medicines, whereas the raw material businesses is small. Roughly 90 percent of raw material for the pharmaceutical industry is imported from India or China. We have to change this,” BKPM investment monitoring and implementation deputy chairman Azhar Lubis said during the event.

    In a bid to encourage the raw material industry, the government has revised the DNI, which lists the sectors restricted to foreign investment. Following the revision, the government now allows 100 percent foreign ownership in pharmaceutical companies, from 85 percent previously.

    Following the issuance of the regulation, no fresh interests on raw material sector have been expressed by foreign investors, Azhar said. However, there have been 18 new licenses for investments in the pharmaceutical industry issued by BKPM from January to September worth Rp 2.1 trillion.

    Apart from campaigning for investment in pharmaceutical factories, the BKPM will also push research and development (R&D) in the sector to encourage new innovations in new medicines that are locally made, Azhar added, citing R&D centers in Singapore and Europe.

    However, industry players said the problem with investment in the pharmaceutical sector lay in the fact that there was a relatively small number of hospitals and doctors for whom the medicines would be distributed.

    “Boosting the industry does not only mean pushing for medicine production and factories. What’s also needed is hospitals, doctors and clinics as the infrastructure to feed the pharmaceutical industry,” said International Pharmaceutical Manufacturers Group (IPMG) executive director Parulian Simanjuntak.

    Investments in the pharmaceutical sector have stagnated in recent years, reaching just Rp 8.9 trillion from January 2011 to September 2016, BKPM data shows. Also, there are only 214 pharmaceutical companies in Indonesia, most of which make medicines. Just a few of them manufacture raw material for pharmaceuticals.

    “If production [of raw material] were to start in Indonesia, it would take around three years to really get going and it would definitely cost more than importing from other countries,” said Arustiyono, the director of supervision and therapeutic product distribution at the Food and Drug Monitoring Agency (BPOM).

    “The research and development phase for the chemical reactions would itself take a year,” he added.

    The pharmaceutical industry is 70 percent dominated by local players, including privately-owned Kalbe Farma and state-owned Kimia Farma, among others.

    “The stimulus package for raw material factory investments will bring about a positive impact for the pharmaceutical industry because the source for materials will shift to local sources. This will inoculate the industry from the rupiah’s fluctuations,” Kalbe Farma corporate secretary Vidjongtius said. “In this way, medicine production costs can be more controlled. This, however, is a medium to long-term project.”

  • Asia drives All Saints growth

    Asia drives All Saints growth

    Asia has proven the major driver of All Saints growth in the last year’s reported sales.

    A stellar set of results was led by international sales growth of 12 per cent to £108.2 million, as it opened 23 new stores internationally in countries including Japan, South Korea, Taiwan and the US.

    The retailer has big ambitions for its international arm, as it aims for international sales to account for nearly two-thirds of the business by 2020 (currently 43 per cent), with Asia and the Middle East being the prime focus. All Saints has also performed well in its home market, with UK sales up 7.4 per cent to £144.3 million, while online sales grew 33 per cent to reach £47.3 million – 19 per cent of total sales.

    All Saints’ continued success is evidence of how having a distinct design signature, desirable brand image and a loyal shopper base is imperative in a tough trading environment, as it keeps the brand front of mind for shoppers. The retailer has remained true to its edgy design aesthetic, and translated it effectively into range extensions such as its Capital collection of women’s handbags. It is also capitalising upon its relatively unique position of being equally desirable for both men and women (sales are split almost equally) by launching a men’s bags and accessories ranges, following the success of the Capital collection. All Saints continues to keep shoppers engaged via regular product drops, a broad but well-edited collection and a distinct instore customer experience.

    All Saints

    All Saints has maintained tight control over its brand image, and chosen to enter new markets directly through own stores and partnerships with department stores, rather than through wholesale and licensing – a strategic move that has helped make its mark in new territories without diluting the brand.

    It has also managed to control online costs effectively as it owns its distribution centres and does its website coding in-house; while its diversified market presence and direct sourcing model has helped it achieve a natural hedging position, broadly protecting it from currency fluctuations.

    All Saints’ focus on controlling costs and protecting brand image as it expands, will continue to stand it in good stead, and help achieve sales growth in 2016/17.

    –Nivindya Sharma

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  • IT industry still ripe for growth on Indonesians’ love for gadgets

    IT industry still ripe for growth on Indonesians’ love for gadgets

    The government is intensifying efforts to support the country’s longstagnant pharmaceutical industry after opening up the sector to foreign investment in its latest revision to the negative investment list (DNI).

    The efforts were evident at a dialog on “Expediting the Development of Indonesia’s Pharmaceutical Industry” organized by the Investment Coordinating Board (BKPM) on Thursday that gathered together players in the pharmaceutical industry and its related sectors.

    “Most of the existing companies make medicines, whereas the raw material businesses is small. Roughly 90 percent of raw material for the pharmaceutical industry is imported from India or China. We have to change this,” BKPM investment monitoring and implementation deputy chairman Azhar Lubis said during the event.

    In a bid to encourage the raw material industry, the government has revised the DNI, which lists the sectors restricted to foreign investment. Following the revision, the government now allows 100 percent foreign ownership in pharmaceutical companies, from 85 percent previously.

    Following the issuance of the regulation, no fresh interests on raw material sector have been expressed by foreign investors, Azhar said. However, there have been 18 new licenses for investments in the pharmaceutical industry issued by BKPM from January to September worth Rp 2.1 trillion.

    Apart from campaigning for investment in pharmaceutical factories, the BKPM will also push research and development (R&D) in the sector to encourage new innovations in new medicines that are locally made, Azhar added, citing R&D centers in Singapore and Europe.

    However, industry players said the problem with investment in the pharmaceutical sector lay in the fact that there was a relatively small number of hospitals and doctors for whom the medicines would be distributed.

    “Boosting the industry does not only mean pushing for medicine production and factories. What’s also needed is hospitals, doctors and clinics as the infrastructure to feed the pharmaceutical industry,” said International Pharmaceutical Manufacturers Group (IPMG) executive director Parulian Simanjuntak.

    Investments in the pharmaceutical sector have stagnated in recent years, reaching just Rp 8.9 trillion from January 2011 to September 2016, BKPM data shows. Also, there are only 214 pharmaceutical companies in Indonesia, most of which make medicines. Just a few of them manufacture raw material for pharmaceuticals.

    “If production [of raw material] were to start in Indonesia, it would take around three years to really get going and it would definitely cost more than importing from other countries,” said Arustiyono, the director of supervision and therapeutic product distribution at the Food and Drug Monitoring Agency (BPOM).

    “The research and development phase for the chemical reactions would itself take a year,” he added.

    The pharmaceutical industry is 70 percent dominated by local players, including privately-owned Kalbe Farma and state-owned Kimia Farma, among others.

    “The stimulus package for raw material factory investments will bring about a positive impact for the pharmaceutical industry because the source for materials will shift to local sources. This will inoculate the industry from the rupiah’s fluctuations,” Kalbe Farma corporate secretary Vidjongtius said. “In this way, medicine production costs can be more controlled. This, however, is a medium to long-term project.”

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  • Manchester United stars to introduce Cafe Football

    Manchester United stars to introduce Cafe Football

    Former Manchester United stars Ryan Giggs and Gary Neville will open a football-themed cafe in Singapore next year as part of a business venture with real-estate firm Rowsley.

    rmp_cafe_football_0823-1280x853-

    Gary Neville (left) and Ryan Giggs team up.

    Cafe Football is the first overseas venture for the UK franchise, which also includes Hotel Football just beside Old Trafford in Manchester.

    Cafe Football and Hotel Football were initially set up by Singaporean businessman Peter Lim along with five of the Manchester United’s “Class of 92” cohort, which includes Giggs, the Neville brothers Gary and Philip, Paul Scholes and Nicky Butt. Rowsley last year acquired the majority share of both Cafe Football and Hotel Football, as well as hotel management company GG Collections.

    The company has just revealed its intention to bring the franchise to Asia, as well as Europe, over the next decade. It has identified China and India as the main markets it is targeting for expansion.

    “We’ve been approached quite a lot by partners to expand,” says Gary Neville, who played 602 games for the club. “Knowing there’s quite a lot of excitement in the market, we’re filtering down to the best opportunities that support our brand and product.

    “So far, we’ve had fantastic reviews in Manchester, with a more than 80 per cent occupancy rate even during non-match days. Now we are looking for a UK, Europe and Asian expansion over the next 12 to 18 months to add multiple properties.”

    Neville says they hope to build more than 5000 rooms over the next 10 years. They are hoping to open in Indonesia, Malaysia and Thailand, with some developments including both a hotel and cafe, while others will be a cafe only.
    There are currently two Cafe Football outlets in the UK, in Manchester and London. The cafes feature menus divided into “defence, midfield and attack”, with dishes named after football phrases such as “The Special One”, “Mexican Wave” and “El Classico”.

    Lim previously was involved in a football-themed eatery in Singapore. Fashion brand distributor FJ Benjamin, of which Lim is a shareholder, co-owned the now-defunct Devil’s Bar, a sports pub with a Manchester United theme, at Orchard Parade Hotel.

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  • M1 equips first building with fiber under FRS

    M1 equips first building with fiber under FRS

    Singapore’s M1 has been selected as the Fibre Ready Scheme (FRS) partner for property developer Ascendas-Singbridge, and has completed the first commercial fiber upgrade installation under the deal.

    The companies have equipped seven-storey integrated business park Ascent with fiber, making the Singapore Science Park facility the first FRS-enabled building.

    M1 and Ascendas-Singbridge plan to install and enhance fiber infrastructure at 70 commercial deals by 2018 as part of the alliance.

    “M1 was the first to launch commercial fiber broadband service in 2010, and we are pleased to build on that effort to partner Ascendas-Singbridge to install and upgrade the fiber infrastructure across its commercial buildings island-wide,” M1 chief corporate solutions and sales officer Willis Sim said.

    “This will enable even more corporates to rapidly enjoy M1’s innovative, competitively priced, and highly effective business connectivity service and corporate solutions such as cyber security and unified communications.”

    The FRS is an initiative of the Infocomm Media Development Authority (IMDA) as part of an S$200 million fund to help owners of commercial buildings enhance the location’s telecoms infrastructure. It involves offering a one-time subsidy to defray the costs of an upgrade.

    “With the addition of Ascendas-Singbridge’s 70 buildings, close to 200 buildings have applied for FRS to date,” IMDA assistant CEO Khoong Hock Yun said.

    “We strongly encourage more commercial building developers and owners to leverage on the FRS to enhance and future-proof its buildings’ fiber infrastructure before the program and funding ends in March 2018.”

    strongly encourage more commercial building developers and owners to leverage on the FRS to enhance and future-proof its buildings’ fibre infrastructure before the programme and funding ends in March 2018,”

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  • Art feature of Gentle Monster flagship

    Art feature of Gentle Monster flagship

    Luxury eyewear brand Gentle Monster from South Korea has opened a flagship store, The Artisan, in Shanghai.

    It is on a tree-lined stretch of Huaihai Zhong Lu, an artery road in the former French Concession.

    Gentle Monster flagship - Shanghai 8

    Gentle Monster has opened several flagship stores in the past two years, in Seoul, Beijing, Hong Kong and New York City.

    Supervised by creative director Hankook Kim, the design concept for the store is loosely inspired by an artisan’s workshop, and features several rooms each with a distinctly different design. The settings are either functional or experiential, but always feature specially designed fixtures and furnishings to give each flagship store an individual touch.

    Gentle Monster flagship - Shanghai 1

    Looking more like an art gallery than an eyewear shop, it includes kinetic art that produces sound, with a multi-layered entrance.

    A feature is a motorised installment of wood and metal, appropriately named Sound Wave, that produces a repetitive dull sound with its flowing movement.

    Gentle Monster flagship - Shanghai 6

    Gentle Monster flagship - Shanghai 5With a distressed wall, the Carpenter Artisan space holds a tree trunk on its side, its top resting on a pile of bricks from a broken wall. It is dissected by metal boxes, and expresses the process of crafting via a gradual transition from tree to lumbar. Other features include a fanned “stairway” of plans, a table full of wood shavings and timber “artworks”.

    Gentle Monster flagship - Shanghai 2

    Gentle Monster flagship - Shanghai 4

    Behind the entrance ceiling light is a triangular wooden roof structure, formerly supported by the bricks that now lay under the tree in the wooden artisan space. It expresses the passion of artisans and their willingness to deconstruct and tear down in order to create something new.

    Gentle Monster flagship - Shanghai 7

    With two circular rooms, the Metal Atelier of Artisan space features lines flowing in from the stairs and the black walls, expressing the processing of metal. The larger room shows raw metal with repetitive images of pipes, while the smaller room displays polished and machined metal.

    Gentle Monster flagship - Shanghai 9

    To highlight the contrast between metal and wood, an installation inspired by the intangible sounds on the first floor features vertical boards on a stairway, indicating crafts flowing through the corridors and representing the resting mind of a troubled artisan.

    gentle-monster

    Amid all this, the Shanghai store displays the brand’s full range of prescription eyewear and sunglasses, as well as collaboration models with brands such as Hood by Air, Opening Ceremony and Six Lee.

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  • Business council expects 100 thousand Russian tourists to Indonesia

    Business council expects 100 thousand Russian tourists to Indonesia

    Russia-Indonesia Business Council expects an increase in the number of Indonesian tourists to Russia and vice versa in 2016 and the coming years, in order to strengthen relations and economic cooperation between the two countries.

    A statement from the Russia-Indonesia Business Council received by ANTARA here on Thursday said that tourism was a topic of particular concern at the annual Business Forum held on October 31 in Jakarta.

    Mikhail Kuritsyn, the CEO of Russia-Indonesia Business Council, expected 100 thousand Russian tourists to visit Indonesia in the coming years, and 18 thousand Indonesian tourists to visit Russia in 2016.

    He also called for the diversification of tourism in Indonesia, so that Russian tourists would not only visit Bali Island but also other tourist destinations, which are spread across various islands in the country.

    Direct flights from Jakarta to Moscow will be the first step in enhancing the tourism cooperation.

    The national flight carrier, Garuda Indonesia, is expected to become the operator for Indonesia – Moscow flight before the second quarter of 2017.

    The Russia-Indonesia Business Forum was attended by the Russian Federation Minister of Industry and Trade, Denis Manturov; the Indonesian Minister of Maritime Affairs and Fisheries, Susi Pudjiastuti; the Indonesian Coordinating Minister for Economic Affairs, Darmin Nasution; and the Russian Federation Ambassador Extraordinary and Plenipotentiary to Indonesia, Mikhail Galuzin.

    The forum was participated by 150 delegates from Indonesian companies and 100 representatives from Russian companies, including Russian Railways, United Shipbuilding Corporation, Rosneft, Rusal, Rusnano and Rostech.

    The Russia-Indonesia Business Council is a non-governmental organization which was established to bring together Russian and Indonesian businesses.

    Its main mission was to develop a mutually beneficial business relationship in order to strengthen and expand economic trade, investment and scientific cooperation between the two countries.

  • Alibaba momentum builds ahead of Singles Day

    Alibaba momentum builds ahead of Singles Day

    Despite its already significant scale, Alibaba continues to grow rapidly, thanks in part to its acquisitions of Chinese video site Youku Tudou and e-commerce business Lazada. Much like Amazon, the e-marketplace’s success this quarter was tethered by strong support from its cloud computing operations, which increased 130% year-over-year to RMB1,493 million (US $224 million).

    “Beyond the strong performance of our core commerce business, we are pleased with the continued rapid growth of our cloud computing business,” Alibaba Group CEO Daniel Zhang said in a statement. “We also see huge potential in our newly integrated digital media and entertainment unit. By combining engaging online experiences with highly relevant content, we delivered impressive financial and operational results in the quarter across the company.”

    The company said it will continue with acquisitions that it believes will contribute to its growth, and Alibaba Group executive vice chairman Joe Tsai told investors that Alibaba’s patience with such companies will eventually pay off, according to Alibaba spokesperson Erica Matthews. Alibaba’s investment in Lazada, and Lazada’s reported acquisition of RedMart, is part and parcel of that strategy.

    “The investment cycle for incubating businesses that eventually become massive value drivers can take seven to 10 years,” Matthews said. “This is a pattern that was repeated with Taobao, Alipay and Alibaba Cloud, all of which were developed organically in-house. We believe Alibaba’s ability to remain patient and invest with a long-term view is a huge competitive advantage.”

    The conglomerate’s strong quarterly results come just ahead of its blockbuster Singles Day event. While the online shopping bonanza won’t take place until Nov. 11, the e-commerce goliath rolled out deals three weeks early, much in the same way that retailers like Amazon have launched early Black Friday promotions well ahead of the holiday.

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  • Amazon coming to South-east Asia via Singapore, says report

    Amazon has plans to expand to South-east Asia, and there are signs the online retail giant is enteringhe region through Singapore, Techcrunch reported on Wednesday (Nov 2).

    Amazon is acquiring assets, and hiring new employees in Singapore, the tech news website said, citing two sources close to the company.

    There has been no official announcement by Amazon.

    The report said that Amazon may debut its Prime delivery service and its AmazonFresh grocery service, perhaps as soon as early 2017.

    Amazon’s possible South-east Asian foray comes soon after aggressive moves to enter India and China. In China, it started offering its Prime free-shipping service last month.

    Prime gives members in the US perks like free delivery and access to a growing library of videos and music.

    The US company has also pumped $3 billion more into its Indian e-commerce operation.

    Amazon’s entry to the region, if it materialises, may heat up competition in the online retail market.

    On Wednesday, Singapore-based e-commerce company Lazada announced that it will acquire Redmart, an online grocery retailer.

    Sometimes called South-east Asia’s Amazon, Lazada was started by Rocket Internet. Chinese e-commerce leader Alibaba bought a controlling stake in Lazada in April this year in a US$1 billion deal.

  • Indonesia provides free domain names for SMEs

    Indonesia provides free domain names for SMEs

    The Communications and Information Ministry is trying to propel small and medium enterprises (SMEs) into regional and global markets, by providing free domain names to help them take advantage of the country’s growing e-commerce sector.

    The government will provide the free domain names to about 8 million SMEs in all parts of the country until 2020, Communications and Information Minister Rudiantara said on Wednesday.

    In the first stage, the ministry would provide free domain names to 1 million SME customers of stateowned Bank Rakyat Indonesia (BRI) by 2018, he said. The ministry, in partnership with BRI, has also developed a digital platform for SMEs.

    “We want to speed up the [1 million free domain name] program and BRI has a lot of SME customers,” Rudiantara said on the sidelines of the signing of the memorandum of understanding (MoU) in Jakarta, adding that that it might collaborate with other companies if necessary.

    Under the current cooperation with BRI, the SMEs will be given a free domain name for a year. At present, a commercial domain name in Indonesia costs between US$10 and $20 a year.

    BRI president director Asmawi Syam said the free domain would directly involve SMEs in the e-commerce business and expand their market, while the digital platform would help transform the SMEs which are the backbone of the Indonesian economy.

    Currently, BRI has 9.5 million SME debtors in total. The program, launched in August, has managed to facilitate free domain names for 5,000 of them. As of September, BRI’s outstanding loans to SMEs stood at Rp 397 trillion ($30.4 billion).

    According to data from the Central Statistics Agency (BPS), there are more than 54.5 million SMEs in Indonesia. Accounting for around 60 percent of the country’s gross domestic product (GDP), they provide jobs for almost 99 percent of Indonesian workers.

    BRI consumer banking director Sis Apik Wijayanto explained that not all of the lender’s clients in the SME segment would participate in the program, as it was only aimed at companies with good business prospects.

    The domain names, he further said, would allow them to sell their products nationwide and even abroad.

    “If they are growing, it will be also good for BRI. When they have wider market, their turnover will increase and they will need bigger financings or loans from BRI to expand their business,” Sis said.

    The ministry’s target of 1 million domain names, he added, could be easily achieved due to the large number of BRI’s SME customers.

    The lender has been disseminating information related to the program in its 12 regional offices in 10 provinces and aiming to do so in all 34 provinces in the country. It has also provided training for its clients in Yogyakarta, and in seven cities of West Java, on how to manage a website.

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  • Garuda Indonesia Posts Strong Net Income Growth in Q3

    Garuda Indonesia Posts Strong Net Income Growth in Q3

    Indonesia’s flag carrier, Garuda Indonesia, posted net income of US$19.6 million during the third quarter of this year as an outcome of the initial implementation of the ‘Sky Beyond’ strategy, with a focus on Return Maximization as well as the continuous proportional implementation of the financial efficiency policy.

    “This positive result was achieved through non-stop hard work in implementing the ‘Sky Beyond’ business expansion strategy, which played an essential role in promoting the company’s performance the quarter,” said M. Arif Wibowo, President & CEO of Garuda Indonesia, at the media conference after the regular analyst meeting, in Garuda Indonesia’s headquarters in Jakarta.

    He added that despite the highly competitive season in the aviation industry, including the global economic deceleration which affected the national economic situation, Garuda is quite optimistic of maintaining the positive growth of the company up to the end of this year.

    Arif explained that since the beginning of year 2015, Garuda Indonesia had been constantly implementing the proportional financial efficiency program. The predicted loss in the first semester of 2016 was projected to turn around in the next quarter by improving the whole performance during the peak season.

    The continuous financial efficiency program and the performance improvement in other aspects such as operational, services and commercial, are believed to have strengthened the company to achieve positive growth until 2020.

    Arif, accompanied by the entire Board of Directors of Garuda Indonesia and the president directors of the subsidiaries, also explained that the company had succeeded in increasing total revenue from US$2.845 billion in Q3 2015 to US$2.865 billion during the same period of 2016.

    Up to the third quarter of 2016, Garuda Indonesia Group (including Citilink) carried 26,043,138 passengers, which was an increase of 6.1 percent from the 24,551,594 passengers carried in the same period in 2015.
    From the total amount, Garuda Indonesia carried 17.81 million passengers (comprising 14.55 million domestic passengers and 3.26 million international passengers). Meanwhile, its subsidiary, Citilink Indonesia, transported 8.23 million passengers between January – September 2016, which was an increase of nearly 20 percent from the 6.86 million passengers carried over the same period in 2015.

    As a result of the cargo-focused strategy that commenced in early 2016 to strengthen the company’s cargo business in addition to passenger business, mainly by a new Director of Cargo who had only been serving for less than six months (a new tenure on the Board of Directors since April 2016), the amount of cargo transported in January – September period was 295,217 tons, or an increase of 14.7 percent from the same period in 2015 of 257,304 tons.

    Garuda Indonesia and Citilink’s flight frequency in the domestic and international sectors during the January – September period rose to 204,182 flights, with an increase of 9.7 percent from the same period in 2015 with 186,052 flights. In addition, Availability Seat Kilometer/ASK increased by 13.3 percent to 43.91 billion from 38.75 billion ASK in the same period of 2015.

    Despite the challenging situation in operational aspects such as the domestic flights operations at the new Terminal 3 Soekarno-Hatta in early August, and the force majeur by unpredictable weather, Garuda Indonesia also suceeded in increasing its on time performance / OTP to 90.1 percent in the January – September period, from 88.2 percent in same period last year. The seat load factor / SLF of the period was 73.4 percent, with an aircraft utilization amount of 09:12 hours.

    In line with the continuous network expansion plan, in the third quarter of 2016, Garuda Indonesia started to serve new destinations in east Indonesia, namely Nabire, which was served directly from Biak, Papua, and Maumere, which served directly from Denpasar, Bali. The opening of these new routes was a strategic step to improve the connectivity between cities in Indonesia, as well as to strengthen its network in the domestic market.

    Concerning the highly competitive situation in the aviation industry – mainly in the Asia Pacific region – which influenced both domestic and international networks, Garuda Indonesia’s market share for domestic reached 41.2 percent, and 26.7 percent for international market share.

    “We still have time to maximize the power and potency of our strategy, particularly in facing this coming end of year peak season period. We believe that we can reach the continuous positive growth in the coming years, including our strategic plan for international network expansion in the near future,” Arif added.

    Garuda Indonesia Group operates a total of 194 aircraft, consisting of ten (10) Boeing 777-300ER, twenty-five (25) Airbus A330-200/300, two (2) Boeing 747-400, seventy-six (76) Boeing 737-800NG, eighteen (18) Bombardier CRJ1000 NextGen, and fifteen (15) ATR72-600, with a 146 aircraft operated by Garuda Indonesia, and forty (40) Airbus A320 and eight (8) Boeing 737-300/500, or 48 aircraft operated by Citilink, with an average aircraft age of 4.6 years.

  • Security is key for mobile wallet adoption in Thailand

    Security is key for mobile wallet adoption in Thailand

    Whether paying with contactless cards or mobile wallets, Thais prioritize security over convenience and are more likely to use contactless payment methods when they know strong security measures are in place, according to a recent study conducted by Visa.

    The Visa Mobile Wallet and Contactless Study found that the majority of Thais (82 percent) believe security is more important than convenience when it comes to mobile and contactless payments.[1] With accelerated growth in financial technology (FinTech), public and private sectors are grappling with ways to increase consumer confidence in electronic payments, particularly when it comes to transactions carried out on mobile devices.

    The average Thai spends around 160 minutes a day on their mobile devices.[2] By the end of 2016, it is estimated that around 20 million people will own smartphones in Thailand, a figure expected to rise to 24.8 million by 2019.[3] Although internet access and mobile device ownership among Thais are on the rise, uptake of mobile financial services has been gradual, partly due to Thai consumers being unaware of advancements in cyber security, and technology. 

    Suripong Tantiyanon, Visa Country Manager, Thailand said: “Based on our study, the more secure the mobile payment experience is, the more willing Thai consumers will be to use it. We’re confident this cautious yet optimistic attitude, coupled with Visa’s multilayered approach to security, will drive the uptake of mobile transactions in Thailand.” 

    The Visa study, independently conducted by YouGov on behalf of Visa, examines Thais’ attitudes towards mobile and contactless payments alongside those of other Southeast Asian markets, namely Singapore and Malaysia. It finds that the three biggest fears in mobile wallet security are hacking of mobile phone (73 percent), theft of mobile phone (65 percent) and getting charged for unintended purchases (63 percent). 

    “Among the respondents, only 39 percent said they would consider using third-party mobile wallets. But within this particular group of potential adopters 74 percent are already aware of how encrypted tokens eliminate the risk of personal data theft,” added Mr. Suripong.

    Visa Token Service (VTS) ensures mobile and contactless payments are secure as well as convenient. VTS replaces cardholder information, such as account numbers and expiration dates, with a unique digital identifier (a “token”) that can be used for payment, via a user’s mobile wallet, without exposing the cardholders’ more sensitive account information.

    Tokenization hides consumers’ confidential account information during digital transactions, making digital payments more secure. According to the study, approximately 55 percent of Thais are familiar with VTS, with awareness highest among those that are also familiar with mobile wallet technology.

    Just under half of Thais (46 percent) believe paying with a mobile device is as safe as with physical cards; a figure likely to increase in the future, as people become more familiar with advancements in Visa’s mobile payment systems. 

    Three in five Thais (61 percent) believe that one day they will no longer need to carry a card or cash and will instead be able to use their mobile wallets for everyday spending.

    “Once Thais become familiar with innovative security measures, such as encrypted tokens, they are much more likely to use mobile and contactless payments more regularly,” said Mr. Suripong.

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  • Labuan duty-free shops not ready

    Labuan duty-free shops not ready

    Shops that applied for the Customs Kedai Bebas Cukai (Duty-free Shop) licence to enable them to continue being engaged in the sale of duty-free cigarettes, liquor and beer, have not been successful in obtaining approval.

    An observation of the premises operated by the applicants showed that the applicants had failed to meet the main requirements needed before a licence could be issued.

    The three main requirements are: 1. A desk at the premises for a Customs official to be stationed to monitor the daily sales of the items. 2. A computer 3. Internet connection

    Failure to comply with these requirement will result in the application for licence not being approved.

    This was stated in a circular issued by Customs officer Hjh Mirani Hj Majidi who signed on behalf of the Labuan Customs Department Director. The circular was issued to all applicants.

    Labuan Chinese Chamber of Commerce (LCCC) Chairman Datuk Wong Kii Yii (pic) said it is obvious that the market is not ready for the implementation of the new system to monitor sales at the point of sale.

    He suggested that under the circumstances, it was best the new rules be deferred until such time when the applicants were ready to invest in the fittings and space as required by the department.

    Wong said in the meantime the department could beef up its enforcement at well-known spots on the island where contraband cargoes were loaded into small boats.

    “This will cost less money for the department than basing an official in all the duty-free shops which could be about 20.

    This is a simple solution. We support the Government and public,” said Wong. The new Customs rules on retail sales of cigarettes, liquor and beer should have been effective from yesterday (Nov 1).

    A random survey showed most of the shops were selling the items as before. Some, however, took them off their shelves for fear.

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