Category: E-Tailing

Retail News Asia is committed to providing both local and global retailers with the latest E-Commerce & Etail news throughout the Asian market. This on a daily base.

  • Sim Lim Square goes online, opening an E-commerce site

    Sim Lim Square goes online, opening an E-commerce site

    Sim Lim Square plans to launch its new e-commerce platform while it prepares for a collective sale.

    The platform is being tested before it goes live to the public on July 1.

    The initiative is a bid to develop new channels of customer outreach and engagement for Sim Lim Square’s tenants.

    Each of the mall’s tenants will run their own e-commerce business on a common platform, which has categories including computer accessories, desktop computers, laptops and repair services.

    Currently, around 50 tenants are on the new marketplace, with the aim to eventually include  about 300 of the 480 Sim Lim Square retailers.

    Training sessions for all tenants are being conducted to train them on the capabilities of e-commerce and how to manage their online shops.

    Advertising on digital media, radio, TV, other media platforms and newspapers will drive traffic to the site.

    Sean Chia, head of advertising and promotions at Sim Lim Square said the mall needs to “constantly evolve” to meet the needs and demands of its digital-savvy customers.

    “With our new e-commerce website, we are proud to be at the forefront of IT retail,” he added.

  • Farfetch opens flagship on JD.com China

    Farfetch opens flagship on JD.com China

    Farfetch China has opened a flagship store on JD, one of its strategic investors.

    The move follows Farfetch China’s purchase of Toplife announced in February and gives the global luxury-fashion technology platform access to more than 300 million customers in Mainland China.

    According to a statement, Farfetch now has a ‘Level 1’ entry point on the JD app, providing customers with instant access to more than 3000 brands via Farfetch’s network of more than 1000 luxury brand and boutique partners.

    “The partnership builds on the existing successful relationship between Farfetch and JD, started in July 2017,” said Farfetch China MD Judy Liu.

    Since then, the fashion platform has built its China presence by sharing JD’s logistics capabilities and its insights into the behaviour of Chinese luxury consumers.

    “Brands crave ever-better access to the Chinese market, and we are thrilled to deliver this for them,” said Liu.

    “This is an important expansion of our strategic partnership with JD, which strengthens the Farfetch China business as part of our truly global offering. Being able to offer the full suite of Farfetch’s technology and logistics platform to brands wanting to reach high-end Chinese consumers is a major competitive advantage as we seek to continue to grow market share in the rapidly expanding online luxury market.”

  • Booktopia expires crowdfunding plans

    Booktopia expires crowdfunding plans

    Booktopia has pulled out of plans to raise $10 million from customers and everyday Australians after struggling to reach its minimum goal for investment.

    The business announced last year that it was looking to raise at least $3 million and up to $10 million through the crowdfunding platform Equitise.

    At the time, it was publicised as the biggest ever crowdfunding attempt through Equitise. But the company on Tuesday revealed that it is ending the crowdfunding round early after raising just short of $900,000.

    Booktopia founder Tony Nash said that while the funding never stopped coming in, the company decided to let the campaign peter out after it received significant interest from the wholesale investment community.

    “Taking a larger investment from one or two strategic investors right now is the best partnership we can secure for our customers and our future growth,” Nash said.

    “If we weren’t talking to the investors looking to invest $20 million to $30 million we would have done a big push to say the offer is ending, and probably got to the $3 million.”

    Nash confirmed the funds raised through the campaign are currently held in trust, and will be returned to equity investors soon.

    Booktopia may consider using the platform again in the future when the “time is optimal and we’ve been able to scale thanks to larger investment.”

    Nash noted that the business is successful enough as is, and that the purpose of the extra funding is simply to reach its goals faster.

    “We are happy to bring on some strategic partners who have experience in the area that we do not have, and that is a key component on taking on the extra funding,” Nash said.

    The equity funding would have been used to drive an expansion in warehouse automation, hold more stock (the business estimates it is only using 25 per cent of its space), and continue to fund the liquidity of the business.

    Booktopia’s Equitise campaign would have allowed 8.1 per cent of the business to be owned by everyday Australians, something Nash said he still likes the idea of.

    Equitise co-founder Chris Gilbert stated he ultimately agrees with the Booktopia board’s decision, noting he looks forward to working together with the book retailer again in the future. 

  • Amazon listed as most valuable brand

    Amazon listed as most valuable brand

    E-commerce giant Amazon has clinched the top spot in the world’s most valuable brand ranking, surpassing Google and Apple, according to a recently released ranking of global companies.

    The Seattle-based retailer has been valued at US$315.5 billion, up 52 per cent on last year with tech giant Apple coming in second, valued at $309.5 billion and Google in third place at $309 billion, Brand Z’s Top 100 Most Valuable Global Brand 2019 ranking (compiled by WPP research agency Kantar) revealed.

    Google and Apple had spent a combined 12 years at the top of Brand Z’s list, with Google taking the top spot last year.

    “Amazon’s smart acquisitions that have led to new revenue streams, excellent customer service provision and its ability to stay ahead of its competitors by offering a diverse ecosystem of products and services, have allowed Amazon to continuously accelerate its brand value growth,” Brand Z’s report indicated.

    Chinese e-commerce company Alibaba has overtaken Tencent for the first time to become the most valuable Chinese brand, moving up two places to number seven, growing 16 per cent to $131.2 billion.

    Tencent dropped three places to number eight, declining by 27 per cent to $130.9 billion year-on-year.
    Social media platform Facebook has retained its sixth spot while Instagram, at number 44, was named as this year’s fastest riser, climbing 47 places with a massive 95 per cent growth in brand value with $28.2 billion.

    Athleisure retailer Lululemon was named the second fastest riser, showing a 77 per cent growth year-on-year to $6.92 billion.

    “We’re seeing a move from individual product and service brands to a new era of highly-disruptive ecosystems,” said David Roth, CEO of The Store WPP EMEA and Asia and chairman of Brand Z.

    “Brands need to understand the value this type of model can create and should embrace its approach to be successful in the future,” Roth said.

  • India’s Myntra Starts Selling on Walmart USA

    India’s Myntra Starts Selling on Walmart USA

    India’s Myntra is expected to begin selling its brands’ products to the US via Walmart.

    The online fashion retailer was acquired by Walmart 10 months ago, since which time Myntra’s brands have been available through Walmart Canada.

    “We enabled Myntra to be online in Canada and we are also anticipating launching Myntra brands in our stores in Canada in Q3,” said Walmart International executive VP and chief administrative officer JP Suarez, “a nice compliment for an omnichannel experience for our customers. We are exploring with US for any Myntra product to be available on the US online marketplace.”

    Walmart is also expected to conduct a study of Myntra’s operations to assess what strategies may be applicable to other markets. The firm holds a major market share in India along with Jabong and Flipkart Fashion.

  • Alibaba signs deal for AliExpress Russia

    Alibaba signs deal for AliExpress Russia

    Alibaba Group has formed a US$2 billion joint venture AliExpress Russia to create a major e-commerce venture in the Russian-speaking market.

    Alibaba and the Russian government-backed RDIF sovereign wealth fund will each invest US$100 million in the venture which will absorb Alibaba’s existing AliExpress business. Russian mobile phone network Megafon will sell its 9.97 per cent interest in internet group Mail.ru to Alibaba in return for a 24.3 per cent stake in the new JV.

    In return, Mail.ru will roll its Pandao e-commerce business into AliExpress Russia and contribute $184 million in cash for a 15 per cent share.

    AliExpress Russia has been created to expand the three companies’ e-commerce offer in both Russia and neighbouring countries.

    Documents to create AliExpress Russia were signed last week. The company will be jointly run by Alibaba and Mail.ru, each of which will appoint a CEO.

    “This partnership will enable the AliExpress Russia JV to accelerate the development of the digital consumer economy of Russia and CIS countries in ways that no one party could accomplish alone,” said Daniel Zhang, CEO of Alibaba Group. “Together, we are uniquely positioned to offer consumers in Russia and neighbouring countries an innovative shopping experience by combining social platforms with commerce, as well as enabling regional brands and SMEs to sell their products locally and globally.”

    He said Alibaba’s mission is to make it easy to do business anywhere. “This JV is an important part of Alibaba’s international expansion and step toward our goal of supporting 10 million small businesses reach profitability and serving 2 billion consumers around the world.”

  • Snapchat working to bring Facebook-like functionality to users

    Snapchat working to bring Facebook-like functionality to users

    Facebook has been guilty for copying many features from competitors, but that doesn’t mean it can’t go the other way around in some instances. Snapchat is reportedly working on a brand new feature that Facebook already offers to its users for quite some time.

    App researcher Jane Wong discovered a new Snapchat feature that will allow users to add events in the app. Support for events, once added to Snapchat, will open up new options for users, like the possibility to join group chats for the event.

    Once you create an event, you can invite Snapchat friends in a group chat. Also, swiping up on an invite will allow you to join a group chat for the event. The events a Snapchat users will be able to create can be assigned to specific locations, which means that they’ll likely to be integrated with Snap Map.

    Obviously, since the new feature hasn’t been made official, it’s unclear when exactly Snapchat will launch it. In fact, we’re not even sure whether or not it will make it to the general public.

  • Love, Bonito to open in Funan Mall

    Love, Bonito to open in Funan Mall

    Online fashion retailer Love, Bonito is about to open its third and largest physical store yet, at Funan mall.

    Set to offer a “thoughtful and feminine” retail experience, the store will have customer touch points such as “Instagrammable” spots, and an express counter for click-and-collect orders.

    “More importantly, the store will hold dedicated and designated space for us to bring our community together to experience the brand, via workshops and events,” Rachel Lim, Love, Bonito co-founder said.

    The store will also offer personal stylists on demand who will be ready to give fashion advice to customers.

  • Amazon Fashion drops first influencer collection

    Amazon Fashion drops first influencer collection

    Amazon Fashion has just released the first collection from an influencer as part of its new shopping experience, The Drop.

    For the next 30 hours, customers will be able to purchase pieces made on-demand from the collection designed by influencer Paola Alberdi via the Amazon app or mobile browser. The Drop collections are available in more than 100 countries and regions.

    Fashionistas are encouraged to sign up for Amazon text alerts, as the next Drop influencer collaboration could be released at any time. Other influencers slated to design future collections include Emi Suzuki, Sierra Furtado, Leonie Hanne and Patricia Bright.

    “Influencers are able to turn their creativity and style into beautifully designed collections that capture the latest street style trends from around the world,” said a statement from Amazon.

    “Amazon Fashion is excited to enable influencers to be designers and bring fresh Fashion assortments directly to customers via The Drop.”

    Amazon Fashion is also offering Staples By The Drop, wardrobe staple pieces to complement the influencer collections.

    “I am beyond grateful to Amazon for entrusting me to be the first influencer to launch The Drop, their innovative new shopping experience. I have worked hard for many years to create a brand that is true to myself and did the same with this collection,” said Alberdi.

    “Fashion can be so expensive but my belief is that it should not have to be expensive to feel beautiful. The primary goal of my collection is simply to help women feel good about themselves. I’m so excited to share these pieces with the world!”

    Other retail brands have been tapping into the power of influencers and collaborating with them on collections for some time, such as Nordstrom, which is currently selling the Cupcakes and Cashmere range from fashion blogger and designer, Emily Schuman.

    When the department store engaged with influencer Arielle Charna in 2017, her collection reportedly brought in $1 million in sales in less than 24 hours, according to an article from Fashionista.

  • Tokopedia expands delivery promise Same Day Delivery

    Tokopedia expands delivery promise Same Day Delivery

    Indonesian e-commerce company Tokopedia is expanding its one-day delivery guarantee to almost all of its products as it prepares to battle Amazon and other foreign rivals.

    Backed by Alibaba Group and SoftBank, Tokopedia’s greatest strength might lie in the fact it is a 100-per-cent Indonesian focused company, unlike its rivals – and shareholder – which are simultaneously trying to build share in many different markets simultaneously.

    “We focus on Indonesia,” Tokopedia founder and CEO William Tanuwijaya said in an interview in Tokyo. “Our mission is really to solve the Indonesian customer problem. And we see the room for growth is still tremendous.”

    Online shopping in Indonesia is expected to grow by more than 400 percent within the next five or so years, to US$53 billion. That sort of growth is attracting Amazon, which opened in Singapore two years ago and subsequently launched in Australia, along with existing Indonesian rivals including Alibaba-backed Lazada and Shopee.

    Tokopedia already offers same-day or one-day delivery for about 65 percent of the products it sells. Expanding that to almost its entire catalog would be made possible by alliances with 11 logistics companies covering the most populous of the country’s 17,000 islands.

    The company is a marketplace, linking more than 5 million sellers with the nation’s largest database of online shoppers. It has no inventory of its own.

    Tanuwijaya admitted getting more than 90 per cent of goods delivered within 24 hours was a goal that might take two years or more to achieve.

  • Ikea Thailand opens full E-commerce store

    Ikea Thailand opens full E-commerce store

    After two years of planning, furniture and homewares retailer believes it can match a physical store experience.

    Ikea Thailand has launched an online store, with a view to matching the journey and impression customers experience at a physical Ikea shop.

    “We see the potential – it is a potential in Thailand for Ikea,” said deputy retail manager for Ikea Thailand, Singapore and the Philippines, Lacia Sherlock. “We have only been accessible within Bangkok so far, and now we will be accessible for people from across the country.

    “The delivery prices need to be affordable and all the services need to be accessible for consumers living outside of Bangkok, so that they are able to get the assembly or whatever they need.”

    According to Sherlock, the new e-commerce platform, which is already available in Malaysia and Singapore, now covers the whole of Thailand. It took about two years to develop based on studies of market demand and building the necessary infrastructure.

    “We are pleased to now be able to provide this access to Thais. We have been wanting to do this for a long time, along with providing them with a superior experience and inspiration through both of our two Bangkok stores,” said Sherlock.

    Ikea is aiming to hit 17,000 online orders this year within the territory.

  • Online retail sales slows down last Month

    Online retail sales slows down last Month

    Online retail sales fell 3.8 per cent month on month in April, after a less than stellar March, according to the National Australia Bank’s monthly Online Retail Sales Index.

    The result is consistent with a general slowdown in retail observed by NAB, while the result itself is up 1.7 per cent on a year on year basis.

    “This month, both online retail and broader cashless retail series indicated very weak retail conditions,” NAB chief economist Alan Oster said.

    “While year-on-year growth in online sales has also slowed considerably in recent months, these comparisons are made to a period of elevated sales in 2018, with major new merchants to Australia, and also pre-GST exemption effects.”

    While all categories suffered a contraction in sales during April, games and toys suffered least with only a 0.2 per cent reduction in sales, while takeaway food fell 8.6 per cent – the steepest drop.

    International retailers outperformed domestic retailers on a monthly basis, with international retail enjoying a 0.7 per cent increase in sales, compared to the 4.4 per cent fall in domestic trading.

    However, NAB identifies a considerable weakness in international online sales on a year-on-year basis, most likely owing to the change in how GST is calculated and charged.

    “Tasmania, with about 2 per cent of online sales, was weakest in April after leading growth in March,” Oster said.

    “New South Wales, Victoria and Queensland represent over three quarters of the online market in Australia by sales value. Of these larger sales states, Queensland was strongest over the year.”

  • Walmart hires former Amazon executive on new role

    Walmart hires former Amazon executive on new role

    Retail giant Walmart has hired former Amazon exec Suresh Kumar as its new chief technology officer and chief development officer as it aims to compete more with other tech savvy retailers.

    Kumar, who will take on the newly expanded role on July 8, has held senior positions in Google, Microsoft and Amazon. He has recently been working at Google where he serves as vice president and general manager of display, video, app ads and analytics and before that, he was corporate vice president of Microsoft’s cloud infrastructure operations.

    Before he joined Microsoft, Kumar was with Amazon for 15 years, holding several roles including vice president of technology for retail systems and operations and head of Amazon’s retail supply chain and inventory management systems.

    He will report to company CEO Doug McMillion and will be based at the company’s Sunnyvale, California office.

    According to Walmart, Kumar is joining the company at a time when it is rapidly transforming its customer and associate experiences.

    “The technology of today and tomorrow enables us to serve our customers and associates in ways that weren’t previously possible. We want to take full advantage of those opportunities,” McMillon said.

    “Suresh has a unique understanding of the intersection of technology and retail, including supply chain, and has deep experience in advertising, cloud and machine learning,” he said. “And, he has a track record of working in partnership with business teams to drive results.”

  • Alibaba’s 618 Mid-year Shopping Festival targets Specific China Regions

    Alibaba’s 618 Mid-year Shopping Festival targets Specific China Regions

    Alibaba Group has launched this year’s 618 Mid-year Shopping Festival from Taobao and Tmall, allowing brands and merchants to tap into China’s less-developed regions with 1.5 million new products and multiple promotions.

    This year’s festival aims to engage customers in emerging cities, counties and villages across China. To do so, Taobao and Tmall are boosting promotional resources to elevate excitement and help brands reach this rapidly growing market. Altogether, more than 200,000 brands and retailers will participate in the shopping event.

    The shopping event officially started on June 1 and will continue though June 18. Within the first hour, from midnight to 1am, gross merchandise volume (GMV) exceeded that of the first 10 hours last year. And at 11.23am, less than 12 hours after the start, total GMV surpassed last year’s full-day figure.

    Branded products are so far proving extremely popular. Top brands like Apple, Xiaomi, Haier, Aux, Midea, L ‘Oreal, Lancome, Nike and Adidas each notched more than RMB100 million in sales in the first hour. Among them, Apple sold over RMB100 million worth of products in two minutes and 45 seconds, while Midea and Nike both hit that mark in four minutes.

    “In addition to rising discretionary spending, consumers in China’s less-developed regions are becoming more-sophisticated shoppers who are looking for lifestyle upgrades,” said president of Taobao and Tmall Jiang Fan. “This increased consumption potential could mean bright prospects for our merchants. People in these areas might have less access to physical shopping facilities than those in big cities, and this year we are working closely with our partners to address their needs and offer them the same good quality products on our platforms with innovative and fun programs.”

    The number of people living in smaller cities and rural areas accounts for nearly 70 per cent of China’s total population, according to Chinese market-research firm Analysys. These consumers are catching up with first- and second-tier markets in valuing quality over price. Tmall’s figures also show that more than half of the sales generated on its Luxury Pavilion comes from customers outside China’s first- and second-tier cities.

    In view of this trend, Taobao and Tmall are leveraging Alibaba Group’s ecosystem and technology and an array of marketing channels and tools to build momentum from early June. Key initiatives to offer opportunities in fast-growing markets and enhance customer engagement include:

    Tmall product debuts – About 1.5 million products will debut on Tmall during the festival with customers enjoying heavyweight promotional offers on these items. Many were developed by brands on an accelerated cycle, thanks to consumer insights provided by Tmall. In addition to deals on the 1.5 million new products, brands are offering millions of other products at a discount. All products are available to consumers nationwide, but brands are paying special attention to the needs and desires of customers in lower-tier Chinese cities.

    Flash Sales – Alibaba’s flash sales channel, Juhuasuan, allows brands to offer deep discounts to reach new customers in fast-growing markets. Juhuasuan will organise dozens of 618-themed group-selling campaigns featuring must-buy items recommended by brands. Statistics show that Juhuasuan is a tried-and-true channel for brands to attract first-time buyers. Since last year, 80 per cent of the transactions for branded goods through Juhuasuan were from new customers, and nearly half were from lower-tier cities.

    Taobao Livestreaming – Few marketing tools have proved more effective than livestreaming for brands to introduce and recommend 618 products to potential consumers in less-developed regions. Last year, sales generated by Taobao Livestreaming exceeded RMB100 billion. This year, US brands, including Stadium Goods, the streetwear and sneaker resale store backed by LVMH Luxury Ventures; Korean beauty brands, like Laneige and Innisfree; and Japanese cosmetics brands Shiseido will host livestreams for 618.

    Daily Deals – This channel on the Taobao app provides special offerings directly from manufacturers and is highly popular among consumers from less-developed areas in China. Equipped with insights from consumer preferences and behaviors, manufacturers are able to adjust their production processes on a real time basis to meet consumer demands. These manufacturers will introduce 100,000 promotional items for the 618 celebration.

    With a reach of 654 million annual active consumers in China, strong technical support and in-depth market knowledge, Alibaba’s ecosystem is offering a strong growth potential for brands.

    Alibaba Group’s annual results this year reflect that growth potential, with more than 70 per cent of the more than 100 million new active users added during the year ended March 31, 2019 coming from less-developed cities.

  • Pic’s Peanut Butter lands in Amazon stores

    Pic’s Peanut Butter lands in Amazon stores

    New Zealand food brand Pic’s Peanut Butter is one of the brands involved in Amazon’s ‘Clicks & Mortar’ initiative, which launched this week in the UK.

    The e-commerce giant is rolling out pop-up shops across the UK, giving small online business brands the opportunity to reach the high street market.

    More than 100 small online brands will be sold across the UK with pop-up shops set to open in Wales, Scotland, the Midlands, Yorkshire and the Southeast.

    The first pop-up store has opened in St. Mary’s Gate, Manchester, selling the wares of 12 businesses, including Pic’s Peanut Butter.

    According to Amazon, the year-long pilot programme will explore a new model to help up-and-coming online brands grow their high street presence. Independent research on the success of the pilot will be submitted to the British government, following the call for new ideas to develop the Future High Streets strategy.

    “Small businesses are one of our most important customer groups, and we’re thrilled to work with Enterprise Nation to design a comprehensive package to help entrepreneurs across the UK grow their businesses, both in-store and online,” said Doug Gurr, UK Amazon country manager.

    “From giving up-and-coming online British brands the chance to experience physical retail, to funding the training of full-time apprenticeships and helping to increase SME exports, Amazon is committed to supporting the growth of small businesses – helping them boost the economy and create jobs across the UK.”

    The project, in partnership with small business support group Enterprise Nation, Amazon, Direct Line for Business and Square Amazon will help create over 150 full-time apprenticeships at small online businesses through a new £1 million SME Apprenticeship Fund, while the Amazon Academy training programme will provide free digital training to help grow their sales and boost exports.