Category: Food

Retail News Asia is committed to providing both local and global retailers with the latest Food and Food & Beverage news throughout the Asian market. This on a daily base.

  • Marine Gold reaping benefits of 2013 losses as shrimp production rebounds

    Marine Gold reaping benefits of 2013 losses as shrimp production rebounds

    In 2013, Marine Gold Products, one of the largest shrimp exporters in Thailand, lost big money on meeting its export commitments.

    As early mortality syndrome (EMS) caused Thai production to dive, raw material prices rocketed. EMS caused production to dive under 200,000 metric tons, compared to the peak of over 600,000t.

    This left packers fighting for shrimp for orders.

    “I shipped every container in 2013, so we lost $10 million,” Choopong Luesukprasert, Marine Gold’s managing director, said.

    The aim of continuing to ship containers at a crisis time for the Thai shrimp sector, was about maintaining business contacts, he said, during the Thaifex: World of Food Asia show in Bangkok.

    “But, since, we have kept this business and gained more, as we reliable,” Choopong Luesukprasert, Marine Gold’s managing director said.

    For 2016, shrimp production in Thailand is rebounding and prices for raw material are competitive with other sources, such as Indonesia, India and Vietnam.

    Production in 2015 is said to have been around 240,000t, up from 210,000t in 2014.

    For 2016, forecasts range from 260,000t, up to 300,000t.

    The later is attainable, said Luesukprasert.

    “I think 300,000t is realistic. Production hasn’t started like we expected, as we have had such a long drought in Thailand. But, we think it will start picking up from now,” he said.

    Selling shrimp to the US is the main export market for Marine Gold, with the export target for 2016 at 45 million pounds, he said.

    Due to the forecasted increase in Thai raw material output in 2016, Luesukprasert hopes Marine Gold can expand its output by 20-25%. This is ahead of the forecasted increase in production.

    The company has also launched a ready-to-eat brand for the domestic market.

    Luesukprasert said he plans to export the product range in the future, however.

    The range is being sold in Thai retail under the brand “Yummy Tale”; featuring products such as shrimp pad Thai and shrimp green curry with jasmine rice.

  • Hello Kitty Singapore officially opened

    Hello Kitty Singapore officially opened

    Set in a whimsical paradise setting, the first Singapore Hello Kitty Cafe, at Changi Airport’s Terminal 3, offers an array of food and beverage choices that will certainly leave all Hello Kitty fans sated.

    Hello Kitty Orchid Garden Singapore 3

    The Hello Kitty Orchid Garden is adorned with pots of fresh orchids, the national flower of Singapore. The cafe is specially designed to emulate the country’s “garden city” vibe for a uniquely Singaporean aesthetic which also resembles that of a glass house. The spacious interior is dotted with iron swings and splashes of greens, exuding an idyllic vibe which adds on to the fun and easy mood!

    Hello Kitty Orchid Garden Singapore 8

    You can also pose for pictures with the first double-bowed Hello Kitty, and also take home Singapore-exclusive Hello Kitty merchandise that will be launched seasonally. You can also expect Hello Kitty-inspired tea blends, plush toys, grow-it-yourself plant kits and also postcards.

    Hello Kitty Orchid Garden Singapore 6

    As for the food, expect a fusion of local and Asian influences. The cafe features a selection of all-day breakfast delights, mains and sharing dishes as well as Hello Kitty-inspired desserts.

    Hello Kitty Orchid Garden Singapore 1

    Hello Kitty Orchid Garden Singapore 10

    Most of the food is served with wood, ceramics and glassware to complement the garden theme. Some notable dishes include the Big Breakfast Surprise (S$18.50 – US$13.38), Cowabunga! Wagyu (S$24), which is a rendition of the Singaporean beef rendang Nonya dish, as well as Pandan Panna Cotta.

    Hello Kitty Orchid Garden Singapore 7

    Hello Kitty Orchid Garden Singapore 5

    A fun fact about the Hello Kitty Orchid Garden is that it imports gelatos exclusive to the cafe. Tan says her favourites were the Peanut Butter Fudge as well as the pistachio flavours.
    Hello Kitty Cafe is open 24 hour a day.

    Hello Kitty Orchid Garden Singapore 9

    Cassan Tan is a Singapore blogger specialising in food, fashion and beauty. Her blog is called C for Cassan.

  • Starbucks Cambodia opens new and first mall outlet

    Starbucks Cambodia opens new and first mall outlet

    Coffee franchise giant Starbucks Cambodia has opened its second outlet, at Aeon Mall in Phnom Penh.

    Licensed as Coffee Concepts Cambodia, the outlet comes less than six months after the US chain made its debut at Phnom Penh International Airport. However, the mall store is the first fully accessible to the public.

    Starbuck PhnomPenh 1

    Despite its limited access, Starbucks has grown in reputation and cemented the brand, assuring long-term investment, says GM Por Lim.

    Its next store is scheduled to open in the Boeung Keng Kang district of Phnom Penh in October, with further expansion depending on brand pick-up, says Lim.

  • Chains top China restaurant rankings

    Chains top China restaurant rankings

    Chains outperform independent eateries in China restaurant rankings, new research shows.

    A survey by global consulting firm OC&C Strategy Consultants shows that Chinese consumers dine out on average two or three times a week, with Hai Di Lao, Pizza Hut and Little Sheep ranking as their favourite brands.

    Western brands ranking in the top 10 are: McDonald’s (7), TGI Friday’s (8) and KFC (9). Others on the list are South Beauty (4), Shanghai Min (5), Waipojia (6) and Tairyo (10).

    Food quality, wide choice and service quality shows as the three critical factors in restaurant choice, while serving speed, convenience and pricing are rated as less important Chinese consumers actively seek out new restaurants and are receptive to new formats and concepts such as theming, healthy lifestyle menus and organic produce, as well as innovative, fusion cuisine.

    According to the report, Serving up a Winner – Establishing a Winning Proposition in China’s Restaurant Landscape, China’s restaurant market is more vibrant than ever, with growth outstripping other major markets despite higher volatility.

    “While other retail segments struggle in the face of ‘the new normal’, restaurants are becoming more innovative and reaping the benefits of the growing middle class,” says OC&C greater China partner Jack Chuang. “The arrival and rapid expansion of international chains in the past few years has increased the competitiveness of the market.”

    He says getting diners through the door of a restaurant is still challenging. “Restaurant staff need to ensure that service is authentic and make creative, personalised decisions to delight guests.”

    Chuang says restaurants should also offer a wide menu range with local flavour.

    The study canvassed 2600 respondents in 21 cities across China, with consumer surveys and restaurant audits in February.

    Founded in 1987, OC&C provides corporate and business strategy, channel, marketing, organisational and change strategy, as well as transactional support services. It has more than 400 consultants in 14 offices globally, including China and India. The greater China practice has offices in Hong Kong and Shanghai.

  • American ice cream to the rescue

    American ice cream to the rescue

    American ice cream is coming to the rescue of a coal trader in Thailand, as the company diversifies in the face of volatility in its segment.

    Thai Capital Corporation (TCC) has diversified into F&B retail after totally acquiring NYC-Thai BD from its shareholders for 33.82 million baht (about US$950,000).

    It is TCC’s first foray into the F&B sector, while NYC has retail outlets specialising in frozen desserts, smoothies and ice creams under the Emack & Bolio’s trademark. This is an American brand founded in 1975 and brought to Thailand in 2012. It has six stores in Bangkok.

    TCC CFO Kamphol Patana-anukul says the company bought 400,000 shares of NYC with a par value of 10 baht each. After the transaction is complete, it will increase NYC’s registered capital from 4 million to 20 million baht, which will be used as working capital and for expansion.

    TCC had 203.7 million baht in sales revenue for the first quarter, down 27.4 per cent from the same period last year, hit by fierce competition in the coal business and a drop in global coal prices.

    Several other Thai companies have also diversified into F&B, including Impact Exhibition Management, which has expanded into the frozen bakery business.

  • Indonesia sells 35 containers of kerupuk at Thaifex 2016

    Indonesia sells 35 containers of kerupuk at Thaifex 2016

    Indonesia’s traditional kerupuk (crackers) have become the star among other food commodities displayed at the Indonesian booth during Asia Thaifex 2016 in Bangkok, which is known as Asia’s biggest food and beverage expo.

    The snacks registered total orders of 35 containers worth Rp 12.9 billion ( US$950,000 ) at the event held from May 25 to 29, said an Indonesian trade attaché member in Bangkok, Rita Tri Mutiawati. The Trade Ministry and Industry Ministry collaborated on sponsoring Indonesian companies joining the event.

    “Thanks to the sponsorship of the Central Java administration’s trade and industry service center, Indonesia Selamat Sejahtera booked orders from China for 15 containers of prawn crackers, and South Korea also ordered 20 containers of fish crackers,” she said.

    Aside from kerupuk, Rita further said Indonesian seafood products manufactured by Fresh On Time were able to gain international buyers from the US, Mexico, and the European Union ( EU ) while similar products by Medan Tropical sealed a distribution agent in Thailand and the EU.

    From the 41 Indonesian companies who joined Thaifex, 21 were sponsored by the Industry Ministry, 10 were sponsored by the trade attaché and four were sponsored by the Central Java administration. Only six companies joining the event were without government sponsorship.

    The companies showcased their products ranging from seafood, instant seasonings, confectionaries, hot sauces, coffees, herbal medicines, biscuits, snacks, wafers, green tea, to cashew nuts. Indonesia’s representatives competed with 964 other companies in the event.

    “Thaifex is the door to export food and beverages products to other countries. Indonesian food and beverage manufacturers should not miss this opportunity,” Rita said, adding that there were one-to-one business matchings being made between Indonesian firms with other countries’ firms.

  • Restaurant Review: Downtown Bangkok Cafe

    Restaurant Review: Downtown Bangkok Cafe

    This Phoenixville restaurant delivers Thai cuisine with unexpected elegance and an authentic experience.

    Spicy Thai Basil Chicken//All photos by Steve Legato

    “A best-kept secret!”

    Online critics are forever clinging to exhausted, simplistic superlatives. And yet, how else to describe Downtown Bangkok Café, other than to peg this Thai yearling as a quaint hidden gem or a surprising off-the-radar find on the outskirts of Phoenixville?

    From Left: Downtown Bangkok Café’s casually elegant interior; green curry

    Owners Yaowapa and Jerry Kowal—the chef and manager, respectively—didn’t set out to become restaurateurs. They first opened Yaowapa Thailand Treasures, a retail gift shop of handmade imports, in 2009. Six years later, they have an artfully decorated 48-seat eatery on the store’s second floor. It was inspired by a passion for cooking rooted in Yaowapa’s  heritage. It became a reality thanks to Jerry’s skill as an engineer and a direct merchants’ pipeline from Thailand.

    Impressive wall mountings and hand-carved statues from the Kowals’ native Chiang Mai region can be found through-out the café’s four tastefully appointed dining spaces and waiting room. That attention to authentic detail continues with the etched wooden tables and chairs, logo embroidered napkins and silverware handles bearing elephants.

    The grilled tofu cubes are the perfect accompaniment to Yaowapa’s fragrant curries. Her onion-pineapple-potato-and- peanut-studded massaman, in particular, is a pungently ruddy lava flow, gushing creamily over fluffy jasmine rice. Hot and crispy coconut shrimp top a chilled Thai salad, providing a unique contrast in flavor and temperature.The cuisine is well prepared and delicious. Our three skewered chicken strips came with an addictive peanut sauce. Another app, the Crying Tiger, combines tender slices of grilled beef and assorted crunchy veggies with a sweet chili-lime sauce. The “medium” spice offers just the right heat. The Pad Thai tastes authentic, as does the Drunken Man—a hearty tangle of flat soba noodles, egg, basil and vegetables, served with a choice of shredded beef, chicken, pork or tofu.

    From Left: Thai tea; the casual elegant interior

    Desserts are simple and sparse. The honeyed banana, rolled into fried wonton skins and served with vanilla ice cream custard is the best of the lot.

    THE SKINNY: Comprised of a series of lavish rooms nestled above Thailand Treasurers, this surprising find goes well beyond run-of-the-mill superlatives. Both the fare and the peaceful aesthetics are emblematic of Thailand.

    Crispy duck with tamarind sauce.

  • China the promised land for South African winemakers

    China the promised land for South African winemakers

    South African tycoon Koos Bekker sells wine from his vineyard all over the world, but a small detail offers a clue as to where his priorities may lie – all the bottles are labeled in Mandarin.

    Other producers along the Stellenbosch wine routes where his

    Babylonstoren farm is located are doing the same, looking to tap into soaring demand in China led by a growing professional class as Asia’s economic powerhouse in turn ramps up its investments in South Africa.

    “Babylonstoren’s export strategy to China is to be visible in Beijing, not only the city, but also the province,” said Naspers chairman Bekker’s cellar master Charl Coetzee.

    “We only want to conquer Beijing and if we conquer Beijing we will be happy,” he said as a young Asian couple sampled his produce in a tasting room overlooking rows of young vines.

    South African wine exports to China rose almost 30 percent in 2015 alone, according to statistics from South African Wine Industry Information and Systems (SAWIS).

    Alan Winde, minister for economic opportunities in the Western Cape region, says the aim is to double them by 2025.

    During his time as chief executive, Bekker helped turn Naspers into one of the world’s top e-commerce and media companies and established links with China via a stake in Internet service portal Tencent.

    Now he is joining a race to supply the world’s most populous nation that also features producers from France – which controls around 50 percent of the wine export market to China – and ‘new world’ rivals Australia, Chile and New Zealand.

    China’s retail wine market was worth around $15 billion in 2015 compared to $10.3 billion in 2010, with imports accounting for just over half, according to wine data analytics firm IWSR.

    It forecast consumption of about 13.5 million hectolitres in 2020, up from 11.3 million in 2010.

    REDS, OR STRONG WHITES

    Tapping into a national wine tradition dating back hundreds of years, Babylonstoren grows 13 different grape varieties and its bottles retail between 80 rand ($5) for a chenin blanc and 500 rand ($32) for a champagne-style sparkling white.

    In Coetzee’s experience, Chinese drinkers tend to prefer red, though they also go for stronger whites including a chardonnay the farm matures in French oak for 12 months.

    In March, Babylonstoren sold its largest consignment of wines to China, a 20-foot container with around 13,000 bottles.

    “We want … one day to be exporting a container a month,” Coetzee told Reuters.

    La Motte wine farm, one of dozens in the verdant hills outside Cape Town, sold around 3 million bottles to China last year, double the amount shipped three years ago.

    “The past 12 months there was big growth of South African wine to China,” its chief executive Hein Koegelenberg told Reuters from a wine cellar in the Franschhoek Valley, where Huguenots from France first planted vines in 1695.

    “South Africa has not unlocked the potential of that market yet.”

    La Motte, which has partnered with China’s second largest online direct sales network, Perfect China, to buy wines under the brand name L’Huguenot, says its pinotage red ranks among its best sellers in China.

    South Africa’s wine industry is worth around 26.5 billion rand ($1.8 billion) a year and employs 300,000 people. China has grown to become its sixth largest export market.

    “The nice thing is that China takes wine in (own-label) bottles and not in bulk, so we get jobs down the value chain,” minister Winde said.

    Demand is being driven by a booming number of young Chinese professionals who prefer buying over the Internet, rather than in stores. The rand’s 30 percent fall against the dollar in the last year has also helped.

    But the industry faces stiff competition if it is to take full advantage of new consumers in places like China.

    “We realize that the challenge is to keep getting trade and consumers to trial South African wines and more importantly to retain customers to ensure repeat sales,” said Michaela Stander, Asia marketing manager for Wines of South Africa.

    “If Chinese consumers are not well informed and not ready to accept our wines, the imports may soon die down again.”

     

     

  • Chinese vegan market booming

    Chinese vegan market booming

    The Chinese vegan market is expected to grow 17.2 per cent between 2015 and 2020 – the fastest growth rate in the world.

    Global market research company Euromonitor International’s new Ethical Labels database reports a growing movement toward sustainability, social responsibility and transparency on labels worldwide.

    According to the new research, halal and vegan labels are set to grow by a compound annual growth rate of more than 5 per cent annually during the period, translating into 708 million extra sales worth US$13 billion.

    Despite leading growth for the vegan sector, China lags behind the US and Japan when it comes to ethical labels.

    “Vegan product labelling is one of the key categories to watch in the future, as an increasing number of companies are expanding their consumer appeal by staying away from animal ingredients whenever possible,” says Euromonitor International head of health and wellness Ewa Hudson.

    “The rising demand and trend for vegetarian and vegan proteins indicates where the market is moving.”

    Meanwhile, the global market for ethically labelled packaged foods, soft drinks and hot drinks (excluding private label) accounted for $793.8 billion last year and is set to reach $872.7 billion by 2020.

    Worth $45.3 billion currently and set to reach $58.3 billion in 2020 are halal products, driven by ethnic and religious diversity.

    Other findings of the research: the US is the largest kosher market, 18 times the size of Israel; and the UK is the runaway leader in animal welfare labels with $ 30.1 billion last year.

  • Pizza Hut Asia to test Pepper the robot

    Pizza Hut Asia to test Pepper the robot

    Pizza Hut Asia and MasterCard have partnered to bring Pepper, SoftBank Robotic’s humanoid robot, to restaurants by the end of this year to enhance in-store customer service.

    Pizza Hut Asia will be piloting Pepper for order-taking and what MasterCard describes as “personalised engagement”. This marks the first commercial application for Pepper, according to MasterCard.

    Pepper, which was unveiled on Tuesday, will be powered by MasterPass, the global digital payment service from MasterCard that connects consumers with merchants, enabling them to make digital payments across channels and devices.

    MasterPass extends the robot’s ability to integrate customer service, access to information and sales into a seamless and consistent user experience.

    “Consumers have come to expect personalised service, customised offers and simple and seamless processes both in-store and online,” said Tobias Puehse, vice president, Innovation Management, Digital Payments and Labs, Asia/Pacific, MasterCard. “The app’s goal is to provide consumers with more memorable and personalised shopping experience beyond today’s self-serve machines and kiosks, by combining Pepper’s intelligence with a secure digital payment experience via MasterPass,” Puehse said.

    Pepper robot Pizza Hut

    A consumer will be able to initiate an engagement by simply greeting Pepper and pairing the consumer’s MasterPass account by either tapping the Pepper icon within the wallet or by scanning a QR code on the tablet that the robot holds. After pairing with MasterPass, Pepper will be able to assist cardholders by providing personalised recommendations and offers, additional information on products, and assistance in checking out and paying for items. Pepper will be able to initiate, approve and complete a transaction by connecting to MasterPass via a Wi-Fi connection and the entire transaction happens within the wallet.

    “We are excited to welcome Pepper to the Pizza Hut family,” said Vipul Chawla, managing director of Pizza Hut Restaurants Asia. “Core to our digital transformation journey is the ability to make it easier for customers to engage, connect and transact with Pizza Hut. With an order-and-payment-enabled Pepper, customers can now come to expect personalized ordering at our stores, reduce wait time for carryout, and have a fun, frictionless user experience,” Chawla said.

    The app was built by the MasterCard Labs team in Singapore, one of the company’s eight research and development centers across the globe. The Pepper application adds to ongoing MasterCard programs that bring payments to any consumer gadget, accessory or wearable – from fitness bands to refrigerators and now robots. The integration with Pepper, MasterCard stated, has the potential to open up opportunities in the world of retail such as personalised shopping and concierge services, in-aisle checkout and the ability to buy in store but get the goods delivered at home. The same capability would also be applicable to other consumer engagement locations such as hotels, banks, airports, and other customer service industries.

    The app is being showcased at the Pepper Partners Europe event hosted by SoftBank Robotics Europe (a SoftBank Robotics Holdings group company) in Paris until May 26.

  • JTG Holdings buys Jones the Grocer global rights

    JTG Holdings buys Jones the Grocer global rights

    JTG Holdings, the master franchisee for Jones the Grocer in the Middle East and North Africa, has bought the global rights to the brand.

    In a separate transaction LVMH investment arm, L Capital Asia has taken a minority stake in JTG Holdings with the aim of backing the brand in its international expansion.

    Another subsidiary of L Capital Asia has taken master franchise rights for the brand in various markets in north Asia, Southeast Asia, Australia and New Zealand.

    While its base in the UAE will give JTG Holdings a global footprint, it aims to stay true to its Australian roots and is committed to supporting franchisees as true partners.

    Jones the Grocer is a cafe and retail outlet specialising in hand-selected specialty products, its flagships featuring a signature walk-in cheese room, charcuterie and deli. Established in 1996 with the launch of its flagship Australian store in Woollahra, Sydney, Jones the Grocer has now has 19 stores across Australia, New Zealand, Singapore, Thailand, Qatar, Bahrain and the UAE.

  • BMW cafe says Hello to Korea

    BMW cafe says Hello to Korea

    A BMW cafe in Korea has opened inside a Lotte department store in Incheon.

    Lotte Department Store’s Premium Outlet allows visitors to enjoy the BMW motorcycles and related accessories such as clothing and helmets. The cafe open today, May 27.

    Free consultations about motorbikes and other products are also offered to customers.

    BMW Cafe Korea 1

     

    “We tried to make a store that targets men who are interested in motorcycles,” said a Lotte spokesman.

    “We’ll try to expand our shopping spaces that cater to male customers.”

    The number of Korean motorcycle fans has increased in recent years, doubling the number of imported high-capacity motorbikes from 10,300 in 2012 to 20,800 in 2015.

  • Hokkaido dairy pop-up educates & engages

    Hokkaido dairy pop-up educates & engages

    With the idea that food needs to be tasted as well as its provenance explained, a Hokkaido dairy “pop-up flagship” shop was opened in Tokyo to introduce the brand.

    Over three months, Milk Land HokkaidoTokyo aimed to build the brand by letting consumers learn, eat and buy in the one space products from the Hokkaido dairy production area of Japan.

    MILK-LAND-HOKKAIDO-TOKYO-flagship-shop-by-Ryusuke-Nanki-Tokyo-Japan-06

    Central to the shop was an 18 metre wooden table where all three facets of the concept came together. Customers were able to learn about the dairy farmers and their products, and how the products are transported from the miniature farms to the city. They could also sample the products at the table, and buy from an inbuilt refrigerator.

    MILK-LAND-HOKKAIDO-TOKYO-flagship-shop-by-Ryusuke-Nanki-Tokyo-Japan-05

    The table was split by a green carpet leading to the cashier at the back of the store. Also at the back was a kitchen and a counter for desserts. Customers were able to combine various types of cream  from Hokkaido with cereals and sauce to create their own desserts (more than 300 combinations were possible).

    MILK-LAND-HOKKAIDO-TOKYO-flagship-shop-by-Ryusuke-Nanki-Tokyo-Japan-09

    More than 110,000 people visited the pop-up, which was designed by architects Ryusuke Nanki, Sachiko Abe and Mina Ueyama, with creative director/art director Segawa Hiroki and copywriter Ai Sakamoto.

  • Bio c’ Bon Japon JV to boost organics

    Bio c’ Bon Japon JV to boost organics

    Japanese supermarket giant Aeon has set up a joint venture with a European company to establish an organic supermarket in Japan, to be called Bio c’ Bon Japon.

    Bio c’ Bon, an affiliated company of business investment firm Marne & Finance Europe, runs a specialty organic supermarket business in Europe, mainly in France. Its headquarters are in Paris.

    The joint venture aims to lead the expansion of an organic market in Japan through specialty supermarkets.

    Across the world, the organic market is growing at 15 per cent or more a year, especially in France where the annual sales of organic products reach about US$5.241 million. It is the third-biggest market in the world following America and Germany. Japan ranks seventh with annual sales of about 143.1 billion yen ($1308.85 million).

    Established in 2008, Bio c’ Bon has 90 organic supermarkets in Paris, and as well as France is also expanding in Milan and Madrid.

    Since the organic Japanese Agricultural Standard (JAS) system was introduced in 2000, Aeon has been working on expanding the organic market in Japan in co-operation with public organisations and producers, and has offered Japan’s first certified organic products.

  • You can now order pizza from a robot in Singapore

    You can now order pizza from a robot in Singapore

    If your Pizza Hut clerk seems like a robot, you may have stumbled into Singapore and a near future in retail commerce.

    Before the end of this year, credit card giant MasterCard will deploy an actual robot in one lucky Pizza Hut location in Singapore that will not only engage with customers, but help them fulfill their pizza cravings by guiding them through a purchase and assisting them in completing a mobile transaction.

    MasterCard announced on Tuesday that, by the end of this year, it will launch a personalized shopping and concierge experience that will also serve as the very first commerce application for Softbank Robotic’s Pepper robot.

    The experiment “follows our own philosophy that every device is a commerce device,” Tobias Puehse, VP Innovation Management, MasterCard Labs, told Mashable.

    Pepper’s new job comes on the heels of news that Softbank Robotics’ (formerly Aldebaran) adorable and emotive 4-foot-tall robot is finally getting an Android SDK and would soon be coming to America.
    The best robot
    MasterCard chose Pepper because of “its early success in Japan, in terms of being active in a retail environment with various partners,” Puehse said.

    The credit card company spent months programming the commerce experience and had to overcome some challenges, like the fact that Pepper doesn’t come equipped with Low Energy Bluetooth or NFC communication abilities. Eventually they settled on placing a Bluetooth LE beacon near Pepper, which connects to the store’s Wi-Fi network — the same one the Pepper robot will be on — and lets the customer connect via Bluetooth.

    https://www.youtube.com/watch?v=6iJId6Lo1LQ

    In practice, Pepper will greet would-be pizza hounds using natural language and cognition, as opposed to interface requests. If you have MasterCard’s MasterPass Wallet application on your phone (Android or iOS), a little Pepper icon will appear in it. If you don’t, Pepper asks you to scan a QR code. Once you’re connected, Pepper will be able to glean your name, as well as your shopping preferences, and might ask you, “Would you like to have your favorite drink again?”

    Pepper will guide you through the product selection process, but, according to Puehse, can also handle random questions about, say, the calorie count in pizza. (But, do you really want to know the answer to that?)

    One thing Pepper does not do, though, is complete the transaction for you. For the sake of security, MasterCard chose to keep the transaction on your mobile device. Pepper will only know that you are ready to buy that slice, send your phone the order details and, once you’ve bought it, get the transaction-complete notification. Pepper will then tell you where to go pick up your pizza.
    Pizza takes time
    Because Pepper is a conversational robot and MasterCard designed the interaction to be “human-like,” Puehse said, there won’t necessarily be any efficiency gains from shopping with a robot. The benefit is that, when using Pepper to get that slice of buffalo pizza, there’s no learning curve. Pepper will, in essence, communicate with you just as a highly skilled pizza retail clerk might. It will know the product, respond to questions about it and, perhaps, be a bit more knowledgeable about your pizza desires and needs.

    Puehse told Mashable that he can envision a store full of Pepper robotics, each one helping a different customer, but the near-term goal is to “make sure it has all the value that we anticipate it will.” If all goes well, yes, MasterCard wants pizza-selling robots to “proliferate in Asia Pacific and beyond,” Puehse said.

    Unfortunately, there’s no timeline for Pepper coming to U.S.-based Pizza Huts. Still, Pepper’s new commerce chops might almost make it worth taking the longest pizza-run in history.

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