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Category: General

Retail News Asia is committed to providing both local and global retailers with the latest General Retail news throughout the Asian market. This on a daily base.

  • Tenants leaving Thomson Plaza due to renovation works

    Tenants leaving Thomson Plaza due to renovation works

    Tenants are upset over Thomson Plaza renovation works, with at least 20 retailers leaving.

    The renovation started this month and will last until the second quarter of next year. Parts of the first and third storeys are being renovated by one of its landlords, Mercatus Co-operative.

    “The renovation will provide shoppers with a holistic and comfortable shopping experience, in preparation for the improved connectivity from the upcoming MRT station at Upper Thomson,”

    Retailers say business has fallen since the renovation began.

    “They didn’t give us enough time, and we just renovated. Business has been so bad since the renovation started, we earned only $200 on some days,” said Siva Crakash, branch manager of Home-Fix, which has been there for 15 years.

    Twenty tenants out of 180, will not be returning, including Royal Sporting House and Wine Connection.

    Shoe shop NTS Marketing on the third floor has moved to the second and its owner is also unhappy with the revamp.

    “Regulars don’t know where we moved to and we have a smaller unit now, so we have to serve fewer people at one time,” the owner said.

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  • Bonjour Holdings warns of loss ahead

    Bonjour Holdings warns of loss ahead

    Bonjour Holdings says it expects a loss in the half year to June as protests took their toll on the city’s retail sector.

    Last year, Bonjour Holdings reported a profit of HK$7.4 million in the six month period.

    In a stock-exchange filing, the company did not release an estimate of the level of loss it anticipates, with the preparation of final results still incomplete.

    Chairman and executive director Wilson Ip Chun Heng said the board believes the reversal of fortune is mainly attributable to the weak sales performance brought about by both local and global factors, including the US-China trade war, the depreciation of RMB, and the demonstrations and social unrest in Hong Kong which occurred in June.

    “Moreover, the implementation of the e-commerce law in China at the beginning of the year has severely hit the mainland “Daigou” (surrogate shopping) which has, to a certain extent, adversely affected our group’s turnover in the short-term.”

  • Daiso launches its first Threeppy shop in Singapore

    Daiso launches its first Threeppy shop in Singapore

    Japanese discount retailer Daiso will launch its Threeppy store at Funan mall on Sunday.

    Japanese discount retailer Daiso will launch its Threeppy retail store at Funan mall on Sunday (July 14).

    Known as the ‘premium’ version of Daiso, the first Threeppy outlet in Singapore and Southeast Asia will offer kitchenware, household goods, and stuffed toys, among other items, with prices starting at US$5.80

    The new brand is hoping to attract family shoppers in Singapore with women in their 20s to 40s their main target.

    Daiso currently operates 22 Threeppy shops in Japan, and plans to add 30 stores every year.

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  • Vietjet Recognised as One of the “Best Companies to Work for in Asia 2019”

    Vietjet Recognised as One of the “Best Companies to Work for in Asia 2019”

    Vietjet has been recognised as one of the best employers in Asia at the ” HR Asia – Best companies to work for in Asia 2019″ awards. Held in Ho Chi Minh City and organised by Asia’s leading human resource magazine, HR Asia Magazine, the awards recognise Vietnamese companies with the best working culture.-

    The HR Asia Awards is a prestigious regional award that evaluates and recognises companies with excellent working environments throughout Asia and has been held annually in various Asian countries such as Hong Kong, Singapore, China, Malaysia, Indonesia and Taiwan. Other companies in Ho Chi Minh City such as HDBank and Sun Group also received the award this year. HR Asia carries out in-depth surveys with senior executives and HR managers at leading Vietnamese companies to evaluate their HR policies, recruitment and strategies put in place to cultivate excellent working environments, among other factors to determine the winners of the award.

    Speaking about the award, Vietjet Managing Director Luu Duc Khanh said: “Our company’s greatest asset is our employees, and thus, we take great pride in creating a work environment and culture that fosters success. Vietjet’s success is contributed to by the performance of each employee and team work and this award is especially exciting as an employee survey is used as part of the evaluation. We will continue our commitment to investing in employee well-being and engagement in order to ensure our further success.” 

    The new-age airline Vietjet has not only created a “revolution” in the aviation industry by offering flying opportunities for millions of passengers all around the region and the world, but has also offered countless opportunities to its staff with a young, dynamic working environment, good benefits and good HR policies.

    Vietjet has been honored to be the best employer brand in Asia for many consecutive years and one of the top 50 airlines worldwide by Air Finance Journal for financing and operations. The company has also been recognised with many other domestic and international awards. 

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  • Vietjet Announces New Routes and IncreasesFlight Frequencies to Phu Quoc

    Vietjet Announces New Routes and IncreasesFlight Frequencies to Phu Quoc

    Vietjet has announced its plans to launch new routes and increase flight frequencies to and from Phu Quoc, one of Vietnam’s top beach destinations.

    The announcement was made on 29 July 2019 at the Kien Giang Investment Promotion Conference, titled “Kien Giang – Potential and opportunities for investments and sustainable development.” More than 500 industry and organizational leaders, investors and leading private enterprises attended the conference; Vietnamese Prime Minister Nguyen Xuan Phuc and senior leaders of the Vietnamese Government were also present at the event.

    Vietjet detailed its plans to operate two new domestic routes: Phu Quoc – Da Nang and Phu Quoc – Van Don. The new routes will operate at a frequency of seven flights per week from the end of this year and the middle of next year respectively. Two new international routes (air charters) were also announced: Phu Quoc – Chengdu (China) and Phu Quoc – Chongqing (China), with three round-trip flights per week starting from the end of 2019.

    The flight frequencies of two international routes Phu Quoc – Hong Kong (China) and Phu Quoc – Incheon (South Korea)will also be increased to six flights per week and fourteen flights per week respectively from the coming winter months to meet the increasing travel demands of Phu Quoc’s peak season.

    Since Vietjet’s first flight to Phu Quoc in 2012, its flight networks have continued to expand, connecting Phu Quoc to many other countries and cities in the region. Speaking at the conference, Prime Minister Nguyen Xuan Phuc expressed his support for investors and leading companies such as Vietjet in contributing to the economy of Kien Giang province.

    To celebrate the announcement of the new routes to Phu Quoc, Vietjet is offering 85,000 tickets from only S$0* for travelers to fly to Phu Quoc, the famous island of Kien Giang province. Promotional tickets are available for purchase from now until 31 July 2019 and are applicable for travel from 5 September 2019 to 31 December 2019 for domestic routes connecting Phu Quoc to Hanoi, Hai Phong and Ho Chi Minh City, and 5 September 2019 to 25 June 2020 for international routes connecting Phu Quoc to Hong Kong and Incheon.

     

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  • Hong Kong protests may drive retail-sales slump

    Hong Kong protests may drive retail-sales slump

    The ongoing Hong Kong protests are eroding the sales of the territory’s retailers according to the HKRMA.

    “Depending on the performance of different retail categories, most member companies said the turnover in the first week of June recorded an average [decline] of double digits,” said the Hong Kong Retail Management Association in a statement we have translated from Chinese.

    “Activities are spreading across districts, and members expect business to be greatly affected,” said the HKRMA, noting that July and August mark the traditional summer-holiday sales season, but recent large-scale demonstrations, including one in a Sha Tin shopping mall last Sunday, may deter manilanders from visiting the city.

    “Large-scale parade activities have caused individual stores to suspend business. Not only are the retail companies under pressure, so is the income of store employees.”

    The HKRMA said the industry is worried that the ongoing protests will impact on Hong Kong’s reputation as a safe city, a food capital, and a great place to shop.

    “These large-scale parades have an impact on the life of the people and the business environment. If the situation persists, the association anticipates an annual decline of retail sales in the double digits.

    “The association appeals to the government to solve the problem peacefully at an early date and bring social order back on track.”

    The HKRMA called on employers and employees to maintain close communication during Hong Kong protests.

    “In the face of special circumstances, employee safety should be the most important consideration.

  • Noisy retailer Bonnie Vegetables fined again for noise violations

    Noisy retailer Bonnie Vegetables fined again for noise violations

    Local retailer Bonnie Vegetables and Fruit has been prosecuted once again for repeated violations of Hong Kong’s Noise Control Ordinance (NCO).

    The firm’s conviction that a booming, irritating promotional soundtrack was its best chance of luring customers to check out its produce has spectacularly backfired over the past year with snowballing fines now in excess of HK$110,000 (US$14,070).

    The business was hit yesterday with an $27,000 ($3450) fine from the Fanling Magistrates’ Courts for profoundly annoying local residents, as well as an additional $12,000 ($1535) fine against the company’s director, who was found criminally liable of contravening the NCO.

    The ruling follows a similar decision two months ago to slap an $8000 ($1025) fine on the firm – and another $5000 ($640) against the director – for exactly the same offense. That decision by the court was notable even then as the second prosecution of the business within a year for its exasperatingly persistent promotional racket.

    A spokesman for the Environmental Protection Department (EPD) said that during the inspections in December last year, the department discovered that three branches of Bonnie Vegetables and Fruit on Kwong Fuk Road and Heung Sze Wui Street in Tai Po, as well as Hop Choi Street in Yuen Long, were proudly broadcasting the promotional recordings through high-volume loudspeakers, causing considerable aggravation amongst nearby residents.

    After the series of law enforcement actions taken by the EPD, the number of noise complaints against the shops in Tai Po and Yuen Long has largely reduced. Considering Bonnie Vegetables and Fruit’s particular confidence in the effectiveness of its strategy despite previous reprimands, however, the chances of further appearances in court for the firm are not insignificant.

    More responsible retailers are reminded that promotional recordings should be contained within their shop area and should not cause a disturbance to people outside – otherwise, it constitutes an offence. Offenders are liable to a maximum fine of $10,000 for each offence. For repeat offenders, the relevant operators will also be criminally liable for the offences once convicted.

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  • Google removes seven spying apps from the Google Play Store

    Google removes seven spying apps from the Google Play Store

    Security firm Avast’s mobile threat researchers found seven “stalker” apps from the Google Play Store. The apps were most likely designed by a Russian developer and spied on their targets. All of the apps were subsequently removed by Google, but not before they had been installed a total of 130,000 times in aggregate. Two of the apps, Spy Tracker, and SMS Tracker, were installed over 50,000 times each.

    The apps were made to help users stalk their kids, significant others, employees and others. They tracked the target’s location, collected his/her contacts, SMS and call history. However, for these apps to work, the person doing the stalking had to have access to the target’s phone and install one of the apps on that device. The snoop then used his email address and password to have the same app sent to his own phone. Once placed on the target’s phone, the app showed the spy how to eliminate any sign that it had been installed. No icon appeared to alert the person being stalked that an app had secretly been loaded on his or her phone.

    “These apps are highly unethical and problematic for people’s privacy and shouldn’t be on the Google Play Store. They promote criminal behavior and can be abused by employers, stalkers or abusive partners to spy on their victims. We classify such apps as stalkerware, and using apklab.io we can identify such apps quickly, and collaborate with Google to get them removed.”-Nikolaos Chrysaidos, head of mobile threat intelligence and security, Avast

    The apps that were removed included:

    • Track Employees Check Work Phone Online Spy Free
    • Spy Kids Tracker
    • Phone Cell Tracker
    • Mobile Tracking
    • Spy Tracker
    • SMS Tracker
    • Employee Work Spy
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  • Singapore retail sales slip again

    Singapore retail sales slip again

    Singapore retail sales slipped 1 per cent year on year in May, after motor vehicles were excluded from the data. The month-on-month decline was the same.

    Statistics Singapore estimated total retail sales in May (including motor vehicles) at $3.7 billion, with online retail sales accounting for 5.3 per cent of that figure.

    Year-on-year, furniture and household equipment was the category showing the greatest decline –  7.5 per cent – while sales of computer and telecommunications equipment, of optical goods and books, and by department stores, fell by between 4.7 per cent and 7 per cent.

    Categories to improve in May included watches and jewellery, up by 4.1 per cent, partly due to higher demand for gold jewellery during the Akshaya Tritiya festival.

    Sales of food and beverage services grew by 2 per cent year on year to n estimated $849 million.

    Turnover of restaurants, other eating places (such as cafes) and fast-food outlets increased by between 1.8 per cent and 2.7 per cent in May.

    In contrast, sales by food caterers decreased by 1.2 per cent.

  • Canberra Airport announces new retail partners

    Canberra Airport announces new retail partners

    Canberra Airport is overhauling its terminal retail offering, with construction set to begin on more than 1000sqm of new shops in the coming months.

    On Friday, the airport announced Airport Retail Enterprises (ARE) has been awarded the food and beverage component of the new terminal retail, and Australian Way Pty Ltd (AWPL) has been awarded the news, books and gifting component.

    “We are excited about these new partnerships as we work through the last piece in our terminal puzzle,” Richard Snow, head of property at Canberra Airport, said in a statement.

    “We have worked for years, focusing on making the travel experience for Canberrans and our visitors as seamless and efficient as possible. Now we are proud to be able to add in more restaurants and café options as well as retail that helps visitors remember their trip with local produce and gifts.”

    ARE, which also manages food and drink offerings in Sydney Airport, Melbourne Airport, Brisbane Airport, Gold Coast Airport and Gatwick Airport in the UK, will create a new cafe, City Hill Coffee, featuring locally-roasted Ona coffee, an Asian noodle and sushi offering called Noodles XO and a health food offer on the Western Concourse.

    Several existing food and drink options on the Southern Concourse, will be replaced by Capital Brewing Co Bar, through a partnership with the local brewery of the same name. ARE will also add a mixed news, books, travel essentials and cafe space on the ground floor in the arrivals baggage hall.

    “Canberra has a fantastic local food scene, and we are very pleased to be partnering with many local producers to bring this to the airport,” John Chapman, CEO of ARE said in a statement.

    “The new terminal will become a fantastic showcase of the region’s produce.”

    AWPL, which operates stores in numerous domestic and international terminals around Australia and New Zealand, will initially bring a news, books and travel essentials offering called News@CBR to the airport.

    Following this, it will open a second store called Merchant Canberra, which will showcase iconic gifts from the city, surrounding region and Australia.

    “It is our absolute focus to connect with the local community, deliver a retail offering that brings commercial growth to Canberra Airport, and also significantly enhances the customer experience,” AWPL managing director Costa Kouros said in a statement.

    Construction of the new retail offerings is expected to begin in the coming months, with stage one to be finished by the end of this year. The second and final stage is expected to be complete by Easter 2020.

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  • Don Quijote Hong Kong opens first store

    Don Quijote Hong Kong opens first store

    Don Quijote Hong Kong has opened its first store, in Mira Mall at Tsim Sha Tsui.

    The Japanese bargain retailer will sell a full range of discount merchandise as in Japan, as well as ready-to-eat meals and Japanese specialty products.

    Regional operator Pan Pacific International Holdings, which has three stores in Singapore and also plans to make its Thai debut in Bangkok this year, has leased a 15,000sqft space at the mall. The store is the sixth in its regional network, which also trade under the Don Don Donki brand. It has operated in Singapore since 2017, and has close to 40 stores in the US.

    The company is hoping to target Mainland Chinese tourists with its distinctively Japanese product range.

    “Don Quijote’s Tsim Sha Tsui location can attract mainland tourists who travel via the high-speed rail and mega bridge,” said senior director and head of retail services at Knight Frank Helen Mak. “Instead of shopping for luxury items, these same-day visitors usually spend money on cosmetics, health care items and food, products that are most celebrated at [Don Quijote].”

    Besides its general merchandise and fresh food offer, the Don Quijote Hong Kong store features a cafe.

  • TerryWhite Chemmart appoints new CEO as Anthony White steps down

    TerryWhite Chemmart appoints new CEO as Anthony White steps down

    TerryWhite Chemmart (TWC) announced Duncan Phillips as the new chief executive of the pharmacy retailer on Tuesday, following Anthony White’s decision to step down after 11 years at the helm.

    White said in a statement on Tuesday that it has been “an absolute privilege” to lead the company but that the time is right for fresh leadership. He will remain with the business, moving into the role of executive director of pharmacy network development, which includes more than 450 pharmacies across Australia.

    “I’m very fortunate to have worked with so many talented pharmacy owners and the dedicated team at the support centre over the years,” White said.

    “It’s been an absolute privilege and I look forward to supporting the further
    development of the network in my new role. In particular, it’s been great working closely with Duncan on a wide range of initiatives to grow the Group substantially over this period and I wish him every success in the future.”

    White ic credited for leading TWC through a dramatic period of change and growth including the network rebrand and sale to EBOS Group.

    White’s successor Duncan Phillips, who takes up the role effective immediately, has up to now held the chief operating officer role at TWC.

    The retailer said in a statement that Phillips brings both domestic and international experience as well as strong industry contacts.

    The company said its core focus now is building further value for network partners.

    Chief executive of EBOS Group John Cullity paid tribute to White on Tuesday.

    “Anthony has decided after 11 exciting and demanding years as CEO for TWC that it’s time for a change. He has worked tirelessly in his tenure as CEO and leaves the TWC network in great shape and on the cusp of further growth” Cullity said.

    Ebos Group took full ownership of Terry White Group in December 2018.

  • Precision marketing set to surge in Apac

    Precision marketing set to surge in Apac

    Asia Pacific is poised for growth in data-driven marketing (“precision marketing”) given the increasing base of 2 billion online users and expected rise of advertising budgets in the next five to 10 years.

    The conclusions arise from the latest report by research company Nielsen, A Digital Giant Awakens, which surveyed marketing leaders across Asia-Pacific markets on their next-level strategy and implementation road-map, revealing investments in precision marketing are likely to increase in the next year from 14 per cent of marketing budgets to about one-fifth of spends (19 per cent) going beyond social, search and mobile toward newer applications.

    In the next six months the top three platforms where advertisers across the Asia Pacific region will be allocating their marketing spends are Facebook/Instagram (60 per cent), Google/Youtube (43 per cent) and mobile (42 per cent). Meanwhile, investments in advanced applications are increasingly gaining pace, particularly for data-science/modelling (36 per cent), high-quality third party data (32 per cent) and analytics to measure ROI (28 per cent).

    The survey, conducted across top leading advertisers in the region, found precision marketing is enabling advertisers to understand consumers’ purchase journeys, personalised communications and consumer profiling.

    Key factors accelerating the progress of precision marketing include better quality and reliability of data, clear demonstration of ROI for advertisers and further education to stay ahead in the game.

    “With advancements in technology and popularity of digital media there is tremendous headroom for growth in precision marketing across Asia Pacific,” said Nielsen’s MD media North Asia Ranjeet Laungani. “Precision marketing is capable of driving marketing applications out of predictive analytics and forecasting results and it is strongly recommended for advertisers to consider in their repertoire of new-age tools.”

    The report spotlights Data Management Platforms (DMPs) as pivotal technology enablers for advertisers to successfully implement precision marketing in their overall strategy. Such platforms manage and unify multiple streams of disparate consumer data and assist in consumer profiling and targeted messaging, thereby limiting spends on media waste.

    The challenge for advertisers remains to show quick wins during early stages of DMP engagement.

    Data science and analytic prowess are top attribute advertisers in Asia Pacific look for while evaluating a data management platform.

    “Currently the space is under-invested, however, broadening expert ecosystems, presence of higher quality datasets, and presenting more success stories will drive up confidence and adoption in the industry,” added Laungani.

    “The void in awareness and education can be filled by agencies, media owners and advertisers by maintaining an eye on the long-term and short-term potential of precision marketing.”

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  • Hong Kong Customs smash two counterfeit cosmetics rings

    Hong Kong Customs smash two counterfeit cosmetics rings

    Hong Kong Customs officers have smashed two counterfeit-cosmetics rings selling makeup and skincare products.

    In a five-day-long anti-counterfeiting operation last week, 12 people were arrested after seven retail stores and three warehouses were raided across the territory. Some 6400 items of suspected counterfeit cosmetics were seized with a market value estimated at HK$590,000.

    The raids followed routine patrols where Customs officers discovered shops selling suspected counterfeit goods.

    “After an in-depth investigation with the assistance of trademark owners, Customs officers took enforcement action in various districts during the above-mentioned period,” a Customs spokesperson said.

    Six retail shops in Causeway Bay, Yau Ma Tei and Sheung Shui were raided first resulting in the seizure of about 1400 counterfeit items. After further investigation, Customs then focused on two suppliers distributing suspected counterfeit cosmetics and skin care products. A retail shop in Sheung Shui and three storage facilities of the two suppliers located in Yuen Long and Fanling were raided. About 5000 items were seized across those locations.

    The products seized included toner, lotion, moisturising gel and sunscreen. Seven of the people arrested were men and five were women. They comprised five directors, one shop owner and six salespersons, all aged between 23 and 46.

    “Investigation is ongoing and all arrested persons have been released on bail pending further investigation,” the spokesperson said.

    Divisional Commander (IP general investigation) of Customs, Peggy Tam, said Customs has been taking stringent enforcement actions against the sale of counterfeit goods. She warned traders to be cautious and prudent in merchandising since the sale of counterfeit goods is a serious crime and offenders are liable to criminal sanctions. She also appealed to consumers to procure goods at reputable shops and to check with the trademark owners or their authorised agents if the authenticity of a product is in doubt.

    Under the Trade Descriptions Ordinance, any person who sells or possesses for sale any goods with a forged trademark commits an offence. The maximum penalty upon conviction is a fine of $500,000 and imprisonment for five years.

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  • New app blocks spam calls to your Apple iPhone

    Considering that 50% of the calls you receive on your smartphone this year could be from spammers trying to scam you, would you pay $3.99 a month to make the insanity stop? That’s how much a new app called Firewall charges to block spammers and scammers without these calls even reaching your voice mail. And the app provides users with an unlimited supply of fake numbers to trick spammer’s Caller ID if you decide to return a call.
    The Firewall website offers a two-week free trial for iOS users (an Android version is being prepped and you can arrange to be notified via email when it is ready). It uses the whitelist approach, which it says is the only way to guarantee that 100% of unwanted calls are blocked. Users will prepare the list of numbers that are allowed to go through, including the numbers on their contacts list.
    Subscribers forward their phone number to Firewall. When they receive an incoming call, Firewall determines whether it should go through to their phone or go to Firewall’s own voice mail feature. This determination is based on a member’s whitelist and Firewall’s multiple databases of known phone numbers used by spammers. If a call goes to Firewall’s voice mail, users get to read a transcription of the message left by the unknown caller just in case they want to call them back. If the subscriber does decide to return a call, Firewall will give them a fake number that will show up on the other party’s screen. And if members don’t want future calls from a particular number to be screened, that number can be easily added to their whitelist. If a subscriber is expecting an important call, Firewall can be paused for 10, 30 or 60 minutes with the tap of a button.
    “Firewall uses a whitelist approach, which is the only way to guarantee that 100% of spam calls, robocalls, telemarketers, and every other type of unwanted caller will be blocked. When you download the app, you will select your contacts so we know who should automatically ring through. If someone gets screened to voicemail and you’d like them to ring through in the future, you can easily whitelist them. Firewall sends unknown callers to voicemail and has best-in-class voicemail transcription so you can read their messages on the go. You can text them back or even call back with an anonymous number through the app. If someone was screened that you want to ring through, simply whitelist them.”-Firefall
    Google gives Pixel, Moto G7, and Motorola One users the option of using the Call Screen feature. When a call comes in from an unknown number, those with these Android handsets can have Google Assistant answer a call while they read a transcription of the conversation in real time on the phone (or adjust the volume to hear the conversation between the Assistant and the caller). Users can join in the call at any time. And iOS 13 will be adding a new “Silence unknown callers” toggle that when enabled, will only ring through calls from numbers in iPhone users’ contacts list, email and Messages apps. For many smartphone owners, these features might be enough to help them combat spam calls without having to make monthly payments. But for those who want,/need the extra protection of using Firewall’s databases, fake numbers and voice mailbox, the service is now available.
    Firewall works with all four major U.S. carriers. But members do need to be mindful of the possibility that they will end up screening legitimate calls from companies not on their whitelist.
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