Category: General

Retail News Asia is committed to providing both local and global retailers with the latest General Retail news throughout the Asian market. This on a daily base.

  • Doosan, Shinsegae lock horns over urban duty-free license

    Doosan, Shinsegae lock horns over urban duty-free license

    Retail giant Shinsegae and industrial behemoth Doosan Group on Monday locked horns over the special license to run three urban duty-free stores in Seoul.

    With the urban duty-free stores regarded as a lucrative business for the sluggish retail industry, the chiefs of both companies vowed to win the license that could guarantee trillions of won in revenue over the next 10 years.

    Doosan Group chairman Park Yong-maan (Yonhap)

    Doonsan Group chairman Park Yong-maan said he would fully leverage his 20-year experience in publishing high-end fashion magazines. “From 1995, I have been deeply engaged in the publication of the Vogue magazine, with my name on the masthead every month,” Park told reporters on Monday.

    “The luxury goods makers know that Doosan has all its takes to create luxury contents, and trust us,” he said, referring to the endorsement of about 400 luxury goods makers — including Louis Vuitton and Ferragamo — for Doosan’s duty-free shop, which was clearly influenced by the Vogue-connection

    Park on Monday also declared the establishment of the Dongdaemun Future Foundation with investment of 10 billion won ($8.8 million) from Doosan Group and an equal amount from his own pocket. He explained that the duty-free store would revitalize the Dongdaemun fashion district with 13 large malls.

    “About 30 percent of the stores are currently empty. But if we get the license to operate a duty-free store we will be able to fill them up, create jobs and attract more foreigners to shop in Seoul’s oldest commercial district,” said Park, who also chairs the Korea Chamber of Commerce and Industry.

    Doosan joined the bidding war in September, citing its 16 years of experience in running Doota shopping mall in central Seoul.

    Its bid comes at a time when the company has been struggling in other businesses — in the first six months, Doosan Corp. marked a loss of 66.9 billion won, while Doosan Heavy Industries, Doosan Infracore and Doosan E&C saw 114 billion won, 34.4 billion won and 86.5 billion won losses, respectively. The retail industry with abundant cash flow is expected to ease the strain, business insiders said.

    Shinsegae, which joined the duty-free industry in 2012 by acquiring Paradise Group based in Busan, also started gearing up for a duty-free store in Seoul.

    Shinsegae DF — which currently operates stores inside Incheon International Airport and Paradise Hotel Busan, and will soon run another on Hainan Island in China — said it will nurture Korean products. The company is planning to create 14-story duty-free store in Mesa shopping mall and Shinsegae Department Store in Myeong-dong, Seoul. The country’s second-largest retailer led by group vice chairman Chung Yong-jin hopes the duty-free store will generate 10 trillion won in sales between 2015 and 2020.

    “With our ample know-how in the high-end retail business we will nurture Korean products as global luxury goods, just as AmorePacific’s Sulwhasoo and fashion accessory maker MCM did,” said Shinsegae DF CEO Sung Young-mok at a press conference which coincided with Doosan’s media briefing.

    Sung also pledged to attract 17 million foreign tourists to downtown Seoul by 2020, up from 9.27 million in 2014. It also vowed to invest 270 billion won into boosting the local economy.

    “We will provide more opportunity to the local producers,” Sung said.

    The customs authorities are expected to begin their field examination around next week, and the announcement of the license winners  is expected around early November.

  • Krung Thai Bank makes profit

    Krung Thai Bank makes profit

    KTB posted 3Q15 earnings of Bt5.3bn, plunging 42% YoY and 37% QoQ. The result was 11% below our forecast but 4% below the Bloomberg consensus. This was attributable to bigger loan-loss provisioning (LLP) than was modeled. KTB set its 3Q15 LLP of Bt10.5bn against our numbers of Bt8.5bn. Pre-provision operating profit was Bt17bn, up 21% YoY but down 1% QoQ. The 9M15 earnings represent 90% of our FY15 earnings projection.

    Results highlights

    Lending was up 0.2% QoQ and 1.6% YTD—in line with our forecast. NIM for the quarter came in at 3.04%, up 3bps QoQ and 19bps, boosted by greater emphasis on the corporate and retail sectors and well managed funding cost from the previous quarter. LLP soared 270% YoY and 39% QoQ to Bt10.5bn (equaling credit cost of 2.1%). Note that the bank received a tax benefit of about Bt300m from troubled debt restructuring and extra LLP for Sahaviriya Steel Industry (SSI) in the quarter. Therefore, its corporate tax rate was down to 15% in 3Q15 from 18% in the same period last year.

    KTB’s NPL/loan ratio rose to 4.03% at end-September from 2.96% three months earlier (from SSI, and the small SME and retail sectors). Likewise, its loan-loss-coverage ratio dipped to 103% in 3Q15 from 125% last quarter. Fee income inched up 41% YoY and 12% QoQ to Bt7.3bn in 3Q15. OPEX was Bt12.2bn, an increase of 19% YoY but down 1% QoQ. KTB’s 3Q15 cost/income ratio was 44.2%, close to last quarter and down from the 45.6% reached in the same period last year.

  • Singapore’s Land Transport Authority pilots wearable technology

    Singapore’s Land Transport Authority pilots wearable technology

    Singapore commuters may soon be able to enjoy greater convenience through wearable and mobile wallet technology.

    The country’s Land Transport Authority (LTA) – in collaboration with Singtel, Sony, EZ-Link, Nets and TransitLink – has launched a trial using mobile payments and the Sony SG50 SmartBand, which features near-field communication (NFC) technology, to pay fares.

    “Insights provided by the trial will help LTA assess the performance of fare transactions using the smartband and gather feedback in assessing the potential use of wearable technology in public transit,” said LTA CEO Chew Men Leong.

    Some 200 commuters are taking part in the trial which started in August 2015 and will end in February 2016.

    Participants wear the Sony SG50 SmartBand, which is encoded with a digital contactless e-purse application (CEPAS) card designed for contactless payments on public transit. They can establish a Bluetooth connection with the Singtel mWallet app to check their band’s stored value balance and transactions while on the move.

    In addition to public transit, commuters partaking in the trial are able to use their SG50 SmartBand to make retail payments at thousands of points across Singapore. They can also track their daily activities and sleep quality, and synchronise the measurements into their smartphones via Bluetooth for visual tracking and display.

    “Like any new e-payment applications for public transport fare transactions, [the trial] needs to demonstrate that [the technology] works, is convenient and provides added value to commuters. In this light, the payment application will be assessed based on its compliance to CEPAS, public demand and results of performance tests,” said an LTA spokesperson.

    Enhancing user experience

    According to IDC Asia-Pacific government insights programme manager Gerald Wang, wearable technology can be used as an extension to existing smart government initiatives and employed to enhance the mobile experience of users.

    But for wearable technology deployment success, he said, Association of Southeast Asian Nations (Asean) governments must clearly differentiate between experience enhancements and deployment of technology for the sake of deployment.

    “Ensure line-of-business officials are convinced; leverage on their improved productivity gains as well as enhanced service experiences to help government IT departments drive the adoption of these technologies organisation-wide,” said Wang.

    He also warned that the manageability of wearables must not be underestimated.

    “Continuously monitor wearables on the network,” Wang said. “Government enterprises need to ensure the collection of information from wearables is accurately collected, securely stored, effectively analysed and deliberately shared with relevant approved authorities in government operations.”

    Corporate data should have different levels of confidentiality, he added, with only selected or approved users allowed access to the data.

    Emerging trends

    According to Wang, mobile and wearable devices, and the sensors that power them, enhance operational manageability and can provide different electronic government services.

    “Though government agencies have not yet reached a tipping point for the mass adoption of enterprise mobility solutions coupled with the growing prevalence of wearables, there is definitely a growing hype toward being ready for the emerging era of internet of things,” he said.

    According to IDC’s government insights team, several Asean governments have begun conversations, while others are participating in pilot projects aimed at testing out the viability of wearable technologies.

  • Sa Sa profits down more than half

    Sa Sa profits down more than half

    The Hong Kong-based company has issued a warning for investors to prepare for a profit cut to around HK$170 mln

    Cosmetics sale company Sa Sa International Holdings Limited is expecting profits to plunge more than 50 per cent for the six months ended September, according to a filing sent to Hong Kong Stock Exchange.

    These results are explained by ‘the worsening operating environment of the retail sector which has led to significant drops in both sales and gross profit and reduced operational efficiency’.

    According to the previous interim report of the company, for the six months ended September 2014, Sa Sa posted a profit of HK$339.76 million (US$43.84 million), which at that time was also down by around 5 per cent from HK$357.38 million. Now, the profit for the period is expected to be less than HK$169.88 million.

    Regarding sales for the second quarter of fiscal 2015/2016, Sa Sa has announced in another filing that turnover for the Hong Kong and Macau market declined 13.2 per cent year-on-year to HK$1.59 billion. Over this period, same stores sales dipped 10.1 per cent, while average sales per transaction declined 7.9 per cent to HK$346.

    Second quarter results
    In the filing sent to the Hong Kong Stock Exchange with data for the second quarter, the company says ‘overall consumer sentiment and Mainland Chinese tourist arrivals continued to be adversely affected by a number of factors with no significant signs of improvement’.

    ‘The strength of the Hong Kong dollar and the weaker yuan adversely affected the attractiveness of shopping in Hong Kong for both local consumers and Mainland Chinese visitors’, the company explains. ‘The impact of the ‘one-trip-per-week’ policy has gradually gained momentum, leading to a decline of 13.1 per cent and 10.1 per cent in the Group’s retail sales and same store sales in Hong Kong and Macau markets during the second quarter, respectively.’
    It is also explained that the number of transactions of Mainland Chinese customers declined 4.1 per cent, and that their average sales per transaction went down 12.5 per cent year-on-year, dragging down the overall performance of the group.

    Regarding the group performance, including Mainland China, Singapore, Malaysia and Taiwan markets, turnover declined during the second quarter of the year, 12.4 per cent year-on-year to HK$1.96 billion. Of the group’s 281 shops and counters, 110 are in Macau and Hong Kong.

  • Garuda Indonesia Reports US$51.4 Million Third Quarter Earnings

    Garuda Indonesia Reports US$51.4 Million Third Quarter Earnings

    Garuda Indonesia booked a net income of $51.4 million through the third quarter 2015, an increase of 123.4% compared to the same period last year when it incurred a loss of $220.1 million.

    Garuda Indonesia President and CEO M. Arif Wibowo said that the Company also increased total revenue from $2.83 billion through the third quarter 2014 to $2.84 billion during the same period in 2015. Meanwhile, total expenses dropped from $3.08 billion to $2.72 million.

    “Improvements in the Company’s performance are the result of strategic business development measures being carried out through the ‘Quick Wins’ program, as well as a tight cost efficiency policy that was put into effect at the beginning of the year,” he said.

    Arif, who is also the Chairman of INACA (Indonesia National Air Carriers Association), further explained that this achievement came when the airline industry is facing huge challenges, from a sluggish economy to a number of “force majeures” or natural disasters, such as volcanic eruptions and haze.

    Speaking of Garuda Indonesia’s ongoing flight network development, Citilink Indonesia’s former president said that the Garuda Indonesia Group (including Citilink) together carried a total of 24.55 million passengers during Jan-Sept 2015, or an increase of 17.5% compared to 20.89 million passengers carried during the same period in the previous year.

    Garuda Indonesia carried 17.69 million, comprising 14.51 million domestic passengers and 3.18 million international passengers, through the third quarter 2015, whereas it carried 15.56 million passengers during the same period in 2014. Its subsidiary, Citilink Indonesia, transported 6.87 million passengers between Jan-Sept 2015, an increase of 28.8% from the 5.33 million passengers carried in the same period in 2014.

    Garuda Indonesia and Citilink flight frequency in the domestic and international sectors rose from 165,642 fights in the third quarter of 2014 to 186,105 flights in the same period of 2015. In addition, Availability Seat Kilometer/ASK increased from 36.9 billion in 2014 to 38.75 billion in 2015.

    Garuda Indonesia also succeeded in increasing Seat Load Factor/SLF to 77.3% in 2015 from 70.7% in 2014. In terms of on time performance (OTP), Garuda Indonesia achieved an OTP of 88.2% in 2015, with an aircraft utilization of 09:11 hours.

    Through the third quarter 2015, Garuda Indonesia was also able to increase its market share in both the domestic and international markets. In that time, Garuda Indonesia’s domestic market share increased to 44% from the previous 37% in 2014. Meanwhile, Garuda’s international market share from Jan-Sept 2015 reached 28%, an improvement from the previous year’s 22%.

    The Garuda Indonesia Group operates a total of 181 airplanes to date, consisting of eight (8) Boeing 777-300ER, twenty-two (22) Airbus A330-200/300, two (2) Boeing 747-400, ten (10) ATR72-600, fifteen (15) Bombardier CRJ1000 NextGen, eighty-eight (88) Boeing 737-300/500/800NG, and thirty-six (36) Airbus A320, with an average age of 4.7 years. By the end of 2015, the Group will operate a total of 187 airplanes, of which 143 are Garuda Indonesia’s and 44 are part of the Citilink fleet, with an average age of 4.3 years.

    To anticipate the impact of the Rupiah’s weakening exchange rate against the US Dollar, since the first quarter 2015 Garuda Indonesia has signed hedging contracts using “Cross Currency Swaps” with several banks, on Rupiah loans into US Dollars amounting to a total of Rp2 trillion.

    By carrying out the Cross Currency Swap, the company will be able to avoid or minimize the risk of a rise in operational costs if paid in Rupiah due to the weakening of the Rupiah exchange rate against the US dollar. This is due to the fact that an airline’s operational costs that include the purchase of spare parts, aircraft maintenance, and aircraft leasing are mostly conducted in US dollar AS.

    The company is still watching market developments and at the right moment will again hedge and use Cross Currency Swap to leverage the Rupiah. This is part of the company’s ongoing Risk Management measures based on the prudence principle. Routine hedging transactions against IDR earnings and USD fuel costs have added to the risk management’s work load in the midst of an adverse economic condition at global, regional and national levels.

    Moreover, Garuda Indonesia was able to obtain new sources of funding through more competitive cost financing, and in May 2015 issued a 5-year Global Sukuk Bond worth USD 500 million with a coupon of 5.95%.

    In line with the airline’s continuous service development program, Garuda Indonesia’s cabin crew was once again presented with the “The World’s Best Cabin Crew 2015” award from Skytrax – the London-based independent airline and airport review specialist, for the second consecutive year, after beating other big players in the airline industry. During the “Skytrax Award 2015” event, Garuda Indonesia also came in eighth place in the “World’s Best Airline” list.

  • Largest 3D printing factory in SEA opens in Singapore

    Largest 3D printing factory in SEA opens in Singapore

    The largest commercial 3D printing facility in South-east Asia opened in Singapore today (Sept 28), capitalising on the rising demand for such services.

    Launched by NASDAQ-listed ­Ultra Clean Asia Pacific (UCT), which develops and supplies systems for the semiconductor industry, the UCT Additive Manufacturing Centre will target business sectors such as the aerospace, dental and medical industries. It will also offer consumer services.

    The centre, which cost more than S$5 million to establish, has 15 sets of 3D printers. There are ­12 ­employees at the facility at present, with plans for that number to double by next year, UCT said.

    “The establishment of UCT’s ­additive manufacturing facility ­reflects Singapore’s progression ­towards advanced manufacturing and engineering,” said Mr Lim Kok Kiang, Assistant Managing Director of the Singapore Economic Development Board, which supports the facility.

    “Companies can tap on Singapore’s base of skilled engineering talent, ­industry-focused public research and development ecosystem … to ­develop better products and services to serve their growing Asian customer base.”

    The Singapore Government in 2013 announced plans to set aside S$500 million over five years to support a “future of manufacturing” programme, which includes 3D printing.

    Such 3D printing functions much like conventional 2D printing. But instead of printing a flat image, a 3D printer extrudes material through a nozzle, layer by layer, to create a physical ­object.

    Although it has been around since the late 1980s, technological improvements have made the service more affordable, driving up demand.

    In Singapore, ­retail shops have reported ­increased requests from consumers seeking to print products, from figurines to jewellery.

    Mr Lavi Lev, senior vice-president of the Asia Division at UCT, added that 3D printing allows individuals and companies to manufacture parts with no capital equipment investment.

    “It allows large corporations to ­increase their R&D pace through rapid prototyping. In particular, the medical and aerospace sectors are ­using 3D printing extensively,” he said.

    For instance, he explained, if someone breaks a bone, they can take an X-ray or CT scan of it, and 3D print a bone implant.

  • Philippines’ BDO sets up first GCC branch

    Philippines’ BDO sets up first GCC branch

    Manila-headquartered BDO Unibank, the largest bank in the Philippines, has become the first Filipino bank to set up an office in the Gulf Cooperation Council (GCC) where it will operate within the premises of the UAE’s Dubai International Financial Center, a financial free zone and one of the largest financial hubs in the Middle East.

    The establishment of a GCC office is a reaction to the growing number of Philippine expats in the region and their banking needs, Nestor Tan, president and CEO of BDO Unibank, explained. Filipinos form one of the largest expat communities in the GCC, with an estimated 700,000 of them living and working in the UAE. More than 1.2mn are said to stay in Saudi Arabia and over 200,000 in Qatar, and all are the source of significant money flows back to the Philippines.

    “Setting up a representative office in the Dubai International Financial Center was driven by our objective to further widen our overseas network to provide support to Overseas Filipino Workers (OFWs) and residents,” Tan said, adding that “the expansion into Dubai will boost our capability to service the needs of our countrymen in the entire Middle East and, hopefully, make the bank a catalyst for the progress of financial inclusion of the expatriates in the Philippines.”
    The new branch comes on top of several partnerships BDO Unibank already has in the Gulf. It struck a deal with Emirates NBD in January this year to provide quick money transfer services to the Philippines. It also cooperates with UAE Exchange, Al Ansari Exchange and Al Ghurair Exchange for remittance services, as well as with Gulf Exchange in Qatar and other banks and financial service providers in Saudi Arabia, Oman, Kuwait, Bahrain and Jordan.

    OFWs are the third largest source for remittances globally, with $28bn sent back home in 2014, only being topped by Indians and Chinese who sent home the biggest chunk at $70bn and $64bn, respectively. With regards to Filipino remittances, estimates are that more than half of total remittances to the Philippines are originating from the GCC, making it a huge business for regional money remittance services.

    The new branch in Dubai, however, aims at widening the scope of banking services on offer for Filipinos, Tan indicated, as well as at extending the reach of BDO Unibank’s portfolio within GCC countries as the bank also wants to address possible Philippine expat and Middle East investors and provide more sophisticated financial services than just remittances. The bank offers a variety of corporate, commercial and retail banking services, including traditional loan and deposit products. This is in addition to treasury, trust banking, private banking, wealth and cash management, leasing and finance, insurance, retail cash cards and credit card services.

    BDO Unibank – its full name is Banco de Oro Universal Bank – was founded in 1968 as a small savings bank in Manila and became a universal bank only in 1996. Today, it has over 870 branches in the Philippines and one other foreign branch in Hong Kong. It is one of the many banks owned by Chinese-Filipino businessmen in the Philippines, namely tycoon Henry Sy – listed by Forbes Magazine as the richest man in the Philippines – through his conglomerate SM Group of Companies, one of the country’s largest business groups with activities spanning from retail, mall operations and property development to financial services.

    Since 2001, the bank grew through remarkable mergers and acquisitions, among them the Philippine operations of Banco Santander, Citibank, UOB, Deutsche Bank and GE Money. In March 2008, it was listed on the Philippine Stock Exchange. Its main competitors on the home soil are Metrobank, owned by Chinese-Filipino business tycoon George Ty, and Bank of the Philippine Islands (BPI), the oldest bank in the Philippines and a subsidiary of Ayala Corp, the country’s largest business conglomerate majority-owned by the influential Ayala family, which is of Spanish descent.

  • China’s Taobao villages show e-commerce can transform rural India

    China’s Taobao villages show e-commerce can transform rural India

    Narendra Modi’s Digital India is a scheme that includes connecting all Indian villages with broadband. He says this will empower rural Indians, without spelling out all the details. He should learn from China’s Taobao villages, which have been transformed by e-commerce.

    China’s e-commerce giant, Alibaba, has pioneered rural e-commerce through its rural arm, Taobao, claiming this has created 280,000 rural jobs in 2014 alone. The Chinese government has picked 55 poor counties for grants to develop industries using e-commerce. Taobao villages have risen from 20 in 2013 to 211 in 2014, and the trend continues. These villages now cover 70,000 rural producers.

    Some of the output of rural industries and farms is destined for big cities. But a lot is also consumed in other villages. E-commerce provides Chinese villagers the huge choice of goods enjoyed by urban folk. India’s rural market is booming, but e-commerce India is associated almost exclusively with urban distribution. We need rural e-commerce for Indian Taobaos.

    Indian villages desperately need low-end manufacturing to create jobs for youngsters who have no interest in farming. Large industries cannot do the job. What’s needed is infrastructure plus marketing and financial linkages that enable rural entrepreneurs to start small-scale industries.

    Alibaba defines a Taobao village as a cluster of rural e-tailers where at least 10 per cent of village households engage in e-commerce or at least 100 online shops have been opened by villagers, and transaction volume is at least RMB 10 million ($1.6 million). Indian Taobao equivalents will have to start with more modest targets: they have limited purchasing power and limited production capacity . But, as in China, they have access to the cheapest rural labour, giving them the potential to compete, provided they overcome logistical disadvantages.

    City manufacturers have the best infrastructure and marketing networks, and so dominate in most countries. Alibaba has shown that Taobao villages can use the e-commerce route to overcome their logistical disadvantages. Encouraging the clustering of rural units has helped create the minimum trade volume needed to attract trucking and financing services. Alibaba itself has a financing arm. None of this requires government subsidies. But government investment in rural roads, electrification and broadband is necessary .

    In effect, Taobao villages transform villages into towns. The first Taobao village, Dongfeng, became a centre for low-cost furniture production by over 1,000 households. With access to cheap local timber and labour, they were able to quote competitive e-prices.They immediately got orders, which in turn stimulated supporting services. By 2014, the Dongfeng region had 40 logistics companies providing transport.

    CNBC reported last year on Beishan, another Taobao village, that once specialized just in breadmaking. It now has a company with annual sales of $8 million worth of camping gear, such as sleeping bags, beating big brands.
    India has long tried to promote rural industries through its Khadi and Village Industries Commission, which operates through state khadi departments. KVIC runs a wide network of “Khadi Gram Udyog” shops. The results are unsatisfactory despite substantial subsidies and reservation of various products (like saris) for handlooms. The ethos of KVIC is Gandhian, not commercial. A women’s group like Lijjat Papad has been far more successful, because it is commercially oriented, and not run by bureaucracies.

    The curse of every rural area is the huge gulf between what the farmer or rural artisan gets, and he much higher price paid by urban consumers. To some extent this is justified: the cost of quality con rol, grading, transport, wholesaling and retailing is substantial. Nevertheless, e-commerce holds the promise of slashing the logistical costs and linking he producer directly to consumers, helping the rural producer get a better price even as the consumer gets a lower price.

    This indeed was the original aim of ITC’s echoupal, which got much publicity but achieved only limited success. Eliminating the middleman was again the theme of “farm-to-fork” giant retailers like Reliance. Here too, the results have been modest, even in states that abolished compulsory sales through government mandis.

    E-commerce has the potential to beat e-choupals and retail chains. It can go far beyond agriculture to rural manufacturing. But it will require supporting investment in rural roads, electrification and broadband. This cannot be done by state KVIC departments. Rather, chief ministers will have to push for good rural infrastructure, plus a climate where doing business becomes easy. Once that is done, small industries and transport companies will quickly come up on their own. E-commerce companies will rush in, just as Alibaba has in China.

    Modi won the general election promising millions of jobs for villagers. Critics say this is a pipe dream. But China has shown that the Taobao route can indeed create millions of rural jobs. So can India.

  • Fung Group launches omnichannel retail lab

    Fung Group launches omnichannel retail lab

    Virtual-reality fitting rooms, magic mirrors and 3D printing are among innovations being trialled at a large-scale laboratory in Shanghai where businesses can experiment with omnichannel techniques and trends shaping the future of retail.

    The initiative is led by the Fung Group, the Hong Kong-based multinational with international brands and retail operations across China, and parent of sourcing giant Li & Fung.

    Named ‘Explorium’, the laboratory is being operated in partnership with data and analytics technology leader IBM, and brand activation company Pico. It is located within more than 23,000 sq m (nearly 250,000 sq ft) of trade exhibition space at LiFung Plaza, where it provides a controlled setting for businesses to observe and explore in real time how consumers interact with new technologies, products and environments.

    Brands are also using Explorium to understand opportunities in China for their products and services, based on consumer feedback collected and analysed at the laboratory. Retailers are using it to test different store concepts.

    Fung Group chairman Dr Victor Fung says the initiative is sparked by challenges occurring in retail across the world, especially in China.

    “Everything we thought we knew about how consumers decide upon what they buy, where they buy, when they buy, how they buy and how they pay is changing,” he explains.

    “Technology is the catalyst empowering consumers. The internet and mobile communications are disrupting the way consumers behave and, in so doing, providing unique opportunities for retailing to come up with new business models. Nowhere is this more evident than in China, one of the world’s most exciting, challenging retail markets.”

    Dr Fung adds that he believes the future for retail in China and globally is omnichannel – either online-to-offline (O2O) or a combination of bricks and clicks.

    “Chinese consumers are setting shopping trends globally, especially with their avid use of social media. And Shanghai is home, arguably, to China’s most vibrant, tech-savvy consumers. That is why we chose Shanghai as the launch pad for this major Fung Group initiative.”

    Participating brands and retailers are encouraged to experiment, incubate and iterate at high speed “while minimising their cost and risk,” with no preconceived ideas about which omnichannel business models would emerge from Explorium.

    IBM is gathering data in the Explorium and analysing it to help retailers “deliver personalised, relevant marketing interactions to consumers in real-time, delighting them and differentiating the retailer from the competition,” according to IBM global retail industry leader Stephen Laughlin.

    Consumers will be able to opt-in to receive offers and rewards from their favourite brands via social media and their mobile device – all tailored to their location and unique preferences.

    While children’s products such as toys are a special focus during Explorium’s first phase, it will go on to feature women’s and men’s apparel.

    “Explorium’s priority in coming months is to design, build, run and measure a greater number and variety of experiments to produce a pool of data that will enable participating brands and retailers to obtain unique insights for their individual businesses,” explains the project’s Shanghai-based director Simeon Piasecki.

  • Mall Group chairwoman wants lower import tariffs

    Mall Group chairwoman wants lower import tariffs

    “Thailand will be part of the Asean Economic Community [AEC], which comes into effect at the end of this year, with a combined 600-million population forming one big single market, representing 10 per cent of the world’s population.

    “AEC transformation will allow Thailand to become a tourist-destination hub of the world, benefiting from the country’s advantages, such as its strong logistics network and geographic location, plus dynamic growth from emerging markets in the region,” she said.

    However, the Kingdom’s current import duty charged for fashion and cosmetics brands is too high at between 30 per cent and 40 per cent, resulting in a loss of competitiveness compared with rival shopping destinations in the region, she stressed.

    “I would like the government to revise [the tax structure] and reduce the import tariff for fashion brands to about 10 per cent, so that we can compete with rival countries and make Bangkok truly an ultimate shopping destination of the world,” said The Mall Group chief.

    She added that Thailand was now facing a serious labour shortage, with an unemployment rate of just 0.03 per cent.

    The government could resolve the labour-shortage problem in the retail sector by allowing migrant workers from Myanmar, Cambodia and Laos to do jobs legally, especially in front-office work, such as sales representatives in stores, she suggested.

    “Between 30 and 40 per cent of shoppers visiting modern retail malls in downtown Bangkok, such as Siam Paragon, are foreign tourists, and 50 per cent of them are Asian.

    “In the retail sector, we [Thailand] play a leading role in the world in terms of innovation and creativity, as well as a sense of fashion. What we require by way of assistance from the government is in the area of political stability as well as tourism support, especially via a reduction in import duty,” she said. The country’s modern retail sector is, however, lagging behind other countries in regard to new technology development, such as e-commerce, she said.

    “For The Mall Group, the sales contribution from e-commerce activity is not significant, at less than 1 per cent of our annual turnover at the moment. And we don’t think the contribution will be higher than 1 per cent of sales over the next five years,” said the chairwoman.

    The group’s policy is to focus on developing mega-retail projects in Bangkok and other tourist destinations, including Hua Hin and Phuket.

    “We want to make the country good enough in terms of retail development, before expanding to somewhere else. Thailand has still a tremendous opportunity for new retail developments and world-class attractions for foreign tourists,” Supaluck said.

    By way of example, she cited Phuket’s potential to be promoted as a world-class resort island with the addition of key infrastructure, such as international convention, retail and entertainment complexes, and airline and cruise facilities.

  • Black Friday Campaign Provides Shopping Catalyst in South Korea

    Black Friday Campaign Provides Shopping Catalyst in South Korea

    South Korea is trying to stem a drop in retail spending by replicating an American shopping tradition — Black Friday.

    More than 34,000 stores, including three-quarters of the country’s department stores, slashed prices by as much as 80 percent in the Korean version of bargain-oriented Black Friday through Oct 14. The two-week campaign was launched by the Korean government in an effort to offset sales lost to online commerce and to attract shoppers from neighboring China and elsewhere back into stores.

    In Korea, stores already hurt by online shopping were dealt another blow by the Middle East Respiratory Syndrome, or MERS, this year, which led to an 12 percent drop in revenue at department stores in June and another 6.5 percent decline in August. In July, sales were up very slightly, at 0.7 percent, from a year earlier as Koreans shopped ahead of the summer holiday season.

    The MERS virus has infected 186 people and killed 36 since the outbreak on May 20. It scared away tourists, reducing the number of foreign visitors by 53 percent in July, and another 27 percent in August, from a year earlier.

    Though the fallout from MERS subsided after the government declared July 28 that the virus was no longer a concern, the number of foreign tourists still continued to decline, and was down 3.8 percent in September from the previous year.

    For department stores, that has created a bleak situation, as Chinese tourists in particular are important for strong sales. So the government stepped in, figuring a western-style Black Friday campaign — which has become a seasonal retail driver in the U.S. with bargain-basement deals the day after Thanksgiving — would help stimulate interest in going back into stores in Korea.

    Sales jumped. For the two weeks through Oct. 14 at three major department stores — Lotte, Hyundai and Shinsegae — sales rose 24 percent from a year earlier, according to the finance ministry. Korean discount stores including E-mart, Home Plus and Lotte Mart reported a 3.6 percent revenue increase in the same period. The ministry estimates the overall upswing in retail sales to add about 0.1 percentage point to this year’s growth, forecast at 2.7 percent by the Bank of Korea.

    “It’s a relief, albeit temporary,” said economist Lee Jun Hyup at Hyundai Research Institute, a Seoul-based private think tank focusing on the economy. “An upturn would be meaningful in that the campaign lifted consumer spending in the weeks following the national Chuseok holiday, when people tend to cut down on shopping.”

    South Korean policymakers have been trying to expand the economy with temporary consumption tax cuts on cars and home appliances. Meanwhile, exports — which account for about half of the nation’s economic output — fell every month this year.

    Seoul’s plan is to host similar retail campaigns in the future. If successful, this could redirect local consumers back to Korean malls, which lose about 800 billion won ($707 million) every year during the peak shopping period of November and December to U.S. retailers such as Amazon.com Inc., said Lee Hyoung Ryoul, the finance ministry director in charge of organizing the event.

    In South Korea, the jicgoojok — literally, a tribe of direct buyers — increasingly buy goods from overseas online retailers at much better prices than offered at local stores. The trend is a challenge to Korea’s retailers, which have enjoyed agreements with manufacturers that allow them to charge a premium for foreign and domestic products with little concern for competition.

    A report by the Korea Customs Office last year showed that some import goods sold through exclusive dealerships including wine, lipstick, cheese and car tires were as much as 9.2 times more expensive in Korea than they were overseas.

    Unlike the U.S., where retailers control prices and offer discounts to clear out inventories ahead of the Christmas shopping season, Korean department stores often lease space to vendors without control over inventories. To stem the retail decline, the government would have to include more manufacturers and not just retailers in future Black Friday events, Lee at HRI said.

    While early results show the shopping event was successful, the discounts were limited. Most foreign brands in the high-end category, such as cosmetics and jewelry, didn’t participate, unless they were featured at select shops. Home-appliance stores directly controlled by Samsung Electronics and LG Electronics also weren’t part of the sales, according to the finance ministry.

    Still, some had their own sales — Tommy Hilfiger Kids at Lotte’s headquarters store was offering some items at a 30 percent discount last week in an event separate from the nationwide Black Friday.

    Some shoppers were disappointed that the discounts weren’t deeper — especially as they had been heavily promoted.

    “This is not much different from usual sales department stores regularly hold,” Shin Ji Hye, a 37-year-old mother said while taking a break from shopping for her toddler daughter in downtown Seoul. “I have seen some discounts on women’s clothing floors but most of them offered 10 percent. I think I will go back to online malls and wait for the real Black Friday in the U.S.”

  • Airlines welcome visa free facility, offering discount

    Airlines welcome visa free facility, offering discount

    Airlines began to race offering discount in welcoming the government policy which offers visa free facility for short term visitors to Indonesia from 75 countries.

    The facility is expected to draw more visitors to the country amid the global economic malaise.

    Indonesian airlines saw the policy as benefiting air transport business that they are ready to offer significant discount for ticket price.

    Commercial Director of AirAsia Indonesia Andy Ardian Febryanto said the budget airline offered a 30 percent discount for international flights.

    Discounts are given for direct flights such as from Surabaya- Kuala Lumpur, Surabaya-Johor Bahru, Surabaya-Penang and Surabaya-Bangkok, or “Fly-Thru” flights or with transit in Kuala Lumpur or Bali, such as Surabaya-Taipei, Surabaya-Beijing, Surabaya-Seoul, Surabaya-Tokyo and Surabaya-Sydney, Andy said here on Thursday.

    “Surabaya always has a special position as the main destination and market. Although we are aware amid the worrying condition of the economy interest in traveling has dropped sharply by 70 percent , but we are optimistic that the visa free policy would recover the interest in traveling abroad,” he said.

    He said there are 22 travel agents offering discount for international flights effective as from November 1 until April 2016.

    Therefore, foreign travelers including tourists , business visitors and others could take advantage of the visa free travel to Indonesia, he added.

    Currently the airline could only offer discount for international routes as there is regulation restricting freedom to offer discount for domestic flights, he said.

    Under the new policy, visa free facility is offered for short term visitors to Indonesia from South Africa, Algeria, the United States, Angola, Argentina, Austria, Azerbaijan, Bahrain, the Netherlands, Belarus, Belgium, Bulgaria, Czech Republic, Denmark, Dominica, Estonia, Fiji, Finland, Ghana, Hungary, India, Britain, Ireland, Island, Italy, Japan, Germany , Canada, Kazakhstan, Kyrgyzstan Croatia, South Korea, Kuwait,Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, the Maldives, Malta, Mexico, Egypt, Monaco, Norway, Oman, Panama, Papua New Guinea, France, Poland, Portugal, Qatar, China, Romania, Russia, San Marino, Saudi Arabia, New Zealand, Seychelles, Cyprus, Slovakia, Slovenia, Spain , Suriname, Sweden, Switzerland, Taiwan, Tanzania, Timor Leste, Tunisia, Turkey, United Arab Emirates, Vatican, Venezuela, Jordan, and Greece.

  • ViewQwest exports Singapore fibre broadband network design to Oman

    ViewQwest exports Singapore fibre broadband network design to Oman

    Singapore’s fibre broadband service provider ViewQwest has exported its local network know-how to Oman, which plans to bring fibre links to some 90 per cent of homes in its capital city of Muscat and 35 per cent of other governorates.

    This translates to some 225,000 homes in Muscat, which is expected to start trialing Internet surfing at speeds of up to 1Gbps – or 100 times faster than current technologies – on November 18.Commercial launch is scheduled for an unspecified date next year.

    Oman has 500,000 households in total.

    The architecture of Oman’s fibre broadband network is similar to that of the Singapore government-backed Next Generation Nationwide Broadband Network (NGNBN), from which ViewQwest leased wholesale fibre capacity to provide a retail service.

    In Singapore, fibre links are brought all the way to homes with a termination point installed within the home. Similarly, Oman’s government-owned Oman Broadband Company is bringing fibre links to just outside homes. When a customer places an order for broadband service, the fibre optic cable is then pulled into the home with the installation of a termination point.

    “We are inspired by Singapore’s strategic approach to the implementation of NGNBN and we hope to emulate that success in Oman as we connect homes and offices nationwide,” said Ghaith Al Darmaki, programme director of Oman’s sole fibre broadband service provider, Awasr.

    “Our network has been built using the same equipment and methods as ViewQwest,” he added.

    Said Vignesa Moorthy, chief executive officer of ViewQwest: “We are proud of our role in Singapore’s successful transition to a smart nation and look forward to creating a similar experience in Oman.”

    ViewQwest is not the only local fibre broadband provider which ventured overseas. Late last year, MyRepublic started its fibre broadband services for business users in New Zealand.

    The Infocomm Development Authority (IDA), which spearheaded Singapore’s NGNBN, said it is delighted that local companies are making waves overseas.

    “The learnings that these companies have picked up through their successes here will be instrumental in helping them address the global market opportunities to propel their international growth,” said IDA assistant chief executive Khoong Hock Yun.

  • UOB sells Brunei retail banking business to Baiduri Bank for $46.6m

    UOB sells Brunei retail banking business to Baiduri Bank for $46.6m

    With the approval of a court declaration, banking and credit facilities made to customers of UOB Brunei and the current, saving and fixed deposit accounts maintained by the clients of UOB Brunei will be transferred to Baiduri.

    According to UOB, the sale consideration of $46.6 million, less the deposits in transferred accounts, will be settled as a cash payment. Arrived at on a willing-buyer-willing-seller basis, it took into consideration account income potential and estimated loan defaults of the retail banking business.

    The sale is part of a move to “rationalise its businesses and operations to achieve cost efficiencies and to focus on building a business platform that is consistent with the business prospects in the country”.

    According to official statements, the sale of its Brunei retail banking unit is also not expected to have any impact on UOB Group for FY2015.

    UOB Brunei will continue to offer wholesale banking services to Brunei clients, as well as continuing its asset management presence there through UOB Asset Management.

    This latest move gels with UOB’s aim of developing itself as a super-regional bank and growing its presence in the Asia Pacific (APAC) region, given the opportunities presented by the growth narrative defining the current economic climate of the region – notwithstanding China’s market turbulence – and the growing middle class of the region.

    In August 2014, Wee Ee Cheong, the CEO of UOB, explained to The Straits Times that due to the acquisition of Overseas Union Bank (OUB) in 2001 and its integration into the UOB Group, the large market concentration in Singapore forced them to take a regional growth approach. Wee had told the Straits Times: “How would the group grow from there? And so we said it would be timely for us to expand regionally to have an effective presence in South-east Asia.”

    Wee explained: “…growing our intra-regional businesses would make our earnings more sustainable and deepen existing relationships. If I have a regional banking relationship with my customer and the banks with me in Indonesia and Thailand because of my footprint, it will be easier for us to grow the banking relationship.”

    Since 2013, its profit growth has become skewed to foreign markets beyond its base and global headquarters in Singapore. The divestment reflects a move to consolidate its holdings in the region, as Brunei is the smallest market in the Southeast Asian region. This move is aligned with its decision to pursue organic growth and M&A opportunities as part of expanding its business operations.

    In June 2015, it disclosed that it was in the process of pursuing a digital revamp, given the recent growth of the worldwide financial technology space. As of 21 October 2015, a Bloomberg quote placed its market capitalisation at S$32.03 billion (US$23 billion).

  • LuLu Group to open first Indonesian outlet by end-2015

    LuLu Group to open first Indonesian outlet by end-2015

    The first LuLu Hypermarket in Indonesia will be opened in Jakarta by the year-end as the group has announced plans to invest $500mn in the country over the next five years. The announcement came during the visit of Indonesian President, Joko Widodo to Abu Dhabi. He visited LuLu Hypermarket along with a high-level delegation at Khalidiyah Mall in Abu Dhabi.

    “With an initial investment of $300mn in the first phase, we plan to open some 15 hypermarkets by the end of 2017 and a central logistics and warehousing facility in Jakarta. These projects are likely to generate more than 5,000 job opportunities for Indonesians and help train them at all levels” said MA Yusuffali, LuLu Group managing director. The fact that we are going to Indonesia with our Halal Hypermarket concept, is giving us the encouragement to look for a wider market segment there” Yusuffali said.

    Apart from Jakarta, LuLu intends to open hypermarkets in Bandung, Solo, Semarang, Surabaya and Yogyakarta.
    “We also plan to set up contract farming to ensure continuous supply of high-quality products and support the Indonesian agriculture sector,” Yusuffali added.

    The Indonesian president is on a five-day state visit to Saudi Arabia, the United Arab Emirates and Qatar, to boost the country’s ties with the three countries, particularly on investment, trade and Indonesian migrant worker protection.
    Coordinating Minister of Economy Darmin Nasution, Trade Minister Thomas Lembong, Minister of National Development Plans Sofyan Djalil, State Secretariat Minister Pratikno, head of the Investment Coordinating Board Franky Sibarani and Cabinet Secretary Pramono Anung were also part of Widodo’s delegation.

    The Indonesian president was given a rousing welcome at the LuLu Hypermarket by Yusuffali; Saifee Rupawala, CEO; Salim MA, director; Rajmohan Nair, director – LuLu (Far East Operations); and a large number of Indonesian expatriates.
    President Widodo and the accompanying delegation were taken to a guided tour of the hypermarket by Yusuffali who briefed him about specialties of the retail store.

    The president later said his visit to LuLu Hypermarket was to see Indonesian products mainly agricultural products and asked Yusuffali to import more products from villages and towns in Indonesia. A LuLu release said Widodo inquired about the prices as well of the various Indonesian products imported to Abu Dhabi.  The LuLu chain currently operates some 117 stores across the UAE, Oman, Bahrain, Kuwait, Qatar, Saudi Arabia, Yemen, Egypt, and India.