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Category: Logistics

Retail News Asia is committed to providing both local and global retailers with the latest Logistics news throughout the Asian market. This on a daily base.

  • DHL Global Forwarding puts Japan’s FIA races into top gear

    DHL Global Forwarding puts Japan’s FIA races into top gear

     DHL Global Forwarding, the leading international provider of air, sea and road freight services, will provide end-to-end multimodal freight support for the back-to-back Fédération Internationale de l’Automobile (FIA) World Endurance Championship (WEC) and the WTCR — FIA World Touring Car Cup (WTCR) Race in Japan. As the official logistics partner of the global championship races for the seventh year, DHL Global Forwarding will deliver racing cars, spares and equipment via air, ocean and land freight to the WEC’s Fuji International Speedway and WTCR’s Suzuka Circuit.

    To support the races, DHL Global Forwarding will manage all transportation, customs clearance, and ground handling for 36 racecars, spares, and ancillary equipment — including everything from specialized tires to high-performance engine blocks. Prior to the WEC race at Mount Fuji, DHL will ship the cargos via a combination of ocean and air freight from the United Kingdom and Germany to the Port of Tokyo, before delivering the cars and other equipment to the race circuits via road. In the lead-up to the WTCR’s race, a second set of vehicles will arrive via ocean freight direct from their previous race in Wuhan, China.

    “It is our honor to be partnering with the FIA once again for both the World Endurance Championship as well as the WTCR Race of Japan,” said Charles Kaufmann, President/Representative Director — Japan K.K, and CEO, North Asia South Pacific, DHL Global Forwarding. “As with all of the motorsports events we support around the world, our goal remains the same: deliver the race’s critical ingredients with speed and agility, while also ensuring the utmost safety and regulatory compliance of these precious cargos. Given the relatively tight scheduling between each championship’s events, we’ve also optimized our delivery patterns to ensure the cars move swiftly from their prior engagements to Japan before continuing on their global tours.”

    DHL Global Forwarding’s rapid shipments and expertise in automotive handling will play a major role in ensuring the cars move from circuit to circuit according to the FIA’s precise schedule. Immediately after each race, DHL’s teams will load all goods, transport them from circuit to port, and clear customs within 72 hours, before conveying the cars to their next outings in Shanghai (WEC) and Macau (WTCR).

    The FIA WEC, also known as 6 Hours of Fuji, will be held from 12-14 October 2018 at the foothills of Mount Fuji. The three-day event will see the likes of world-renowned racers like Fernando Alonso, Bruno Senna, Jenson Button and Oliver Webb race to the finish line during an endurance competition that lasts six hours, stretching over a 4.5-kilometer loop with 16 spectacular twists and turns.

    Meanwhile, the WTCR Race of Japan will be held over the weekend of 26-28 October 2018, consisting of three races totaling 42 laps and 168 kilometers. At the Suzuka Circuit, home to the Formula 1 Japanese Grand Prix since 1987, drivers will be tested on their skills thanks to a unique figure-of-eight layout and variety of corners.

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  • TIGERS to expand China and Malaysia as e-commerce booms

    TIGERS to expand China and Malaysia as e-commerce booms

    Global e-commerce fulfilment expert Tigers has opened an office in Suzhou, China, and a new fulfilment centre in Selangor, Malaysia, as part of ongoing expansion plans to serve the region’s booming e-tail market. The new e-Fulfilment Logistics Centre in Selangor is Tigers’ second Malaysian operation, after the automotive fulfilment centre in Kota Kinabalu, East Malaysia.

    The new Suzhou office is located 30 minutes from Shanghai, China, where Tigers has recently opened a new facility to meet growing e-customer demand in both the business-to-business (B2B) and business-to-customer (B2C) sectors.

    “China and South East Asia are two of the fastest growing regions in the world for online retail, and we will continue to support that growth by providing state-of-the-art facilities to meet customer demand,” said Andrew Jillings, Chief Executive Officer and Group Managing Director, Tigers.

    Tigers specialises in e-commerce fulfilment, transportation, and supply chain solutions across a wide range of industries, including automotive, fashion, outdoor and active lifestyle, health, technology, wine, and perishables.

    “Suzhou is the perfect location for Tigers, and our historic city is fast becoming a hub for international logistics organisations,” said Edison Zhang, General Manager – Sales, China, Tigers.

    “We are experiencing strong sales activity in Suzhou, and there are plans for further expansion into the Chinese market, where we already have 15 locations.”

    The 10,000 sq ft Selangor facility will operate as a headquarter for sea freight, e-commerce, and logistics, and is located 20 minutes away from Port Klang, 40 minutes from Kuala Lumpur International Airport, and one hour from Kuala Lumpur city centre.

    The automotive fulfilment centre in Kota Kinabalu is a 12,000 sq ft (1,115 sq m) facility, which supplies the entire East Malaysia region with a spare parts delivery service on a B2B basis.

    The new facilities in Asia follow the opening of a new office at Frankfurt Airport in Germany in July, which will act as a gateway to Europe by creating a trade lane between Germany and South Africa.

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  • Budapest Airport Starts Construction Of A New European Gateway For Air Cargo

    Budapest Airport Starts Construction Of A New European Gateway For Air Cargo

    Construction of Budapest Airport’s (BUD) new dedicated freight centre, Cargo City, part of the EUR160 million BUD:2020 Development Programme at the Hungarian hub, has begun. The EUR32.6 million investment into a new 20,000 sq m cargo handling facility and new dedicated B747-8F freighter stands, will centralise cargo operations and expand the airport’s handling capacity to handle increasing air cargo volumes at BUD in the years to come.

    After unprecedented cargo volume development of 39 per cent over two years, BUD processed a record 127,145 tonnes of cargo in 2017, and has seen a further 15.5 per cent increase in tonnage between January and August 2018 compared to the same period in 2017.

    As part of the BUD:2020 Development Programme, Budapest Airport opened two state-of-the-art express facilities in 2017 with a total area of 16,000 sq m in order to supply increasing volumes from the express and e-commerce business.

    “This is an exciting milestone for the Hungarian cargo community. Following on from our infrastructure developments for the integrator market, our aim is to provide the ideal environment for air cargo with our Cargo City project,” said René Droese, Executive Director Property and Cargo at Budapest Airport.

    “With the start of AirBridgeCargo and Silk Way West Airlines services in 2018, we now have five freighter operators at BUD.

    “Volumes from our existing full-freighter partners, such as Cargolux, Turkish Cargo, and Qatar Airways Cargo, are also increasing.

    “The cargo connectivity of BUD is also continuously expanding via the new belly cargo services of LOT, American Airlines, and Qatar Airways, as well as Emirates, Air China, and Air Canada Rouge.”

    President of the Hungarian Investment Promotion Agency (HIPA) Róbert Ésik added, “Hungary is the world’s seventh most popular investment destination, according to IBM’s Global Location Trends 2017 Annual Report.

    “The Cargo City development at BUD supports and warmly welcomes the new investments in Hungary.”

    Jost Lammers, CEO of Budapest Airport said, “Air cargo is of strategic importance to BUD, and Cargo City will ensure that we continue to provide our growing customer base with efficient, modern facilities, so that they can thrive in our booming catchment area.”

    Budapest this summer welcomed Kuehne + Nagel to its cargo community and saw four new North American routes launched, connecting New York, Chicago, and Philadelphia in the USA, and Toronto, Canada to Budapest.

    As part of ongoing investment in its cargo offering, the Central European hub will once again team up with its sister airports Düsseldorf and Hamburg, both in Germany, to take part in The International Air Cargo Association (TIACA)’s Air Cargo Forum in Toronto from the 16th to 18th October 2018.

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  • How a local logistics-retailer partnership boosted sales volumes from the Asian markets

    How a local logistics-retailer partnership boosted sales volumes from the Asian markets

    The lucrative Asian e-commerce market is growing fast, with sales in the Asia-Pacific region having increased by 31 per cent in 2017 to $1.349 trillion – 83 per cent of which came from China. A leading e-commerce logistics provider is helping one of Australia’s largest online retailers expand its presence into these markets.

    Quantium Solutions is one of Australia’s major end-to-end logistics providers – delivery, mailing, warehousing and fulfilment. Owned by Singapore Post, Quantium Solutions operates in 19 markets and is a key logistics market leader in the Asia-Pacific. It enables major e-commerce companies – including some of Australia’s largest fashion and beauty brands – to move their products around the world.

    Quantium Solutions’ warehousing volume is steadily increasing, growing 21 per cent last year, on the back of stronger demand from local companies looking to take advantage of the e-commerce growth in Asia. Its services that connect the Asia-Pacific e-commerce markets grew to 35 per cent of its revenue in 2017.

    One such local e-commerce company is MySale Group, which owns 24 websites across 8 countries including OzSale, TopBuy, DealsDirect and oo.com.au. Through its international services, Quantium Solutions has helped MySale Group grow its revenue in Asia, by providing a seamless shipping solution into the Philippines market, and helping it expand further into Singapore, Malaysia, Thailand and Hong Kong.

    As the exclusive logistics partner of Mysale Group in Asia, Quantium Solutions helps distribute, process and return all of MySale Group’s merchandise from around the world to and from customers in Asia.

    Quantium Solutions is also the e-commerce logistics provider of choice for Clarins Australia, a leading international premium skincare brand. Quantium Solutions is the heart of Clarins’ e-commerce solution in Australia, offering state-of-the-art warehousing, order packing and domestic distribution. Over the last two years, Quantium Solutions has demonstrated its agility and ability to scale by supporting Clarins Australia’s rapid e-commerce growth.

    Per Gustafsson, Australia and New Zealand General Manager at Quantium Solutions, says: “Quantium Solutions is ideally positioned as the gateway to Asia for Australian e-commerce businesses wanting to reach the world’s largest e-commerce market. With fulfilment centres around the world, including in competitive and lucrative markets like Singapore and Malaysia, Quantium Solutions helps Australian e-commerce businesses expand in Asia. With our well-established delivery eco-system and full suite of customised fulfilment and delivery solutions, we are the leading end-to-end delivery provider in the Asia-Pacific region.”

     

     

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  • DB Schenker launched new service at China’s 1st International Import Expo

    DB Schenker launched new service at China’s 1st International Import Expo

    DB Schenker, one of the world’s largest logistics service providers, will showcase its range of logistics services for various industries at China’s 1st International Import Expo (CIIE) in Shanghai from November 5-10, 2018 (hall 1H, booth 1B2-004).

    China is transitioning from being an export orientated country to becoming the world’s largest importer. With a presence of over 50 years in China, DB Schenker has been deeply involved with this market transformation since, and is in an excellent position to catalyze this shift.

    “We are excited to demonstrate our strong network in China and internationally which enables us to provide reliable and high-quality logistics services to our customers worldwide, who are increasingly importing to China”, says Chris Pollard, DB Schenker’s Chief Executive Officer for the Greater China Cluster.

    DB Schenker will also present its customized industry solutions for the growing industries in China, including automotive, consumer products, retail and e-commerce. Logistics experts for specific trade routes to and from China, industries and product areas, including air, ocean and rail freight, as well as contract logistics and supply chain management, will be on site introducing DB Schenker’s services as well as providing extensive information to visitors.

    “Our fair appearance at CIIE will focus on modern and innovative logistics solutions for import shipments to China from any industry and trade, involving smart ways of connecting our different modes of transportation – air, ocean, land and rail, which are tailored to the specific needs of our customers,” says Pollard.

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  • DHL Express Australia extends partnership with Surf Life Saving Australia

    DHL Express Australia extends partnership with Surf Life Saving Australia

    DHL Express remains committed to deliver safer beaches, by extending its partnership with Surf Life Saving Australia for another three years, till 2021. This year marks 15 years of continued support from DHL Express for Surf Life Saving Australia (SLSA). Since 2003, DHL Express has featured prominently on the uniforms of more than 42,000 surf lifesavers each patrolling season, alongside the iconic red and yellow flags that guide beach-goers to safe swimming zones.

    Gary Edstein, CEO and Senior Vice President at DHL Express Oceania said, “At DHL Express we are incredibly passionate about connecting people and improving lives – and we are proud to support Surf Life Saving Australia in doing exactly that for many years to come.”

    Graham Ford AM, President, Surf Life Saving Australia said, “On behalf of Surf Life Saving Australia I would like to thank DHL Express for their ongoing commitment and enthusiasm to the movement. As an organisation, we aim to form partnerships that echo our own values and vision for the future and indeed DHL Express do this, bringing to life the shared values of speed, passion and a can do attitude.”

    Since the establishment of the partnership there have been 2.2 million Surf Life Saving members, performing more than 14.4 million preventive actions and 180,000 rescues. In addition to surf lifesaving services, SLSA works to educate children and the greater community on coastal safety awareness.

    “From the beginning, our partnership has been built on a strong foundation of shared core values that make our missions a success. Surf lifesavers around Australia display the four key attributes our own DHL employees uphold – passion, speed, pride in getting things right first time and a can-do spirit. This, combined with Surf Life Saving’s advocacy for cultural diversity, collaboration and empowerment make a winning formula for success,” Edstein concluded.

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  • Some of Amazon’s brand-new Mercedes delivery vans are facing mechanical failures

    Some of Amazon’s brand-new Mercedes delivery vans are facing mechanical failures

    Mercedes-Benz has identified a power-steering problem plaguing its highly touted Sprinter vans. The cause of the problem is a fluid leak that can make it difficult to turn the wheel of the vehicle, a Mercedes-Benz spokeswoman, Catherine Gebhardt. It has affected Amazon, which recently became Daimler AG’s biggest buyer of Mercedes-Benz Sprinter vans with an order of 20,000 vehicles — up from a previous order of 5,000 — for its growing last-mile-delivery program. The program enables courier companies to lease the vans, which are emblazoned with the Prime logo, for Amazon package deliveries.

    One Amazon delivery service provider has encountered the power-steering problem in about a quarter of the 40 Mercedes-Benz vans that the company received at a delivery station in early September, according to an employee of the company, who asked to remain anonymous. This person said Mercedes-Benz had since repaired the affected vehicles.

    Mercedes-Benz notified Amazon’s delivery service partners of the issue on September 18 and asked them to schedule an on-site inspection of the power-steering system with their local Mercedes-Benz dealer, Gebhardt said.

    “This is being done as a proactive measure to minimize downtime,” she said, adding that the vehicles can still be driven safely in the event of a leak.

    “If there is a leak in the power-steering system, the power assist (especially at a standstill) may be greatly reduced,” Gebhardt said. “When driving at slow speeds it will require some additional steering effort, but again, the van can still be controlled.”

    It’s likely that other Mercedes-Benz Sprinter customers in addition to Amazon have been affected by the issue. Mercedes-Benz declined to comment on other customers and on how many vehicles have been impaired by the power-steering issue overall.

    Amazon announced its bulk order of the Prime-branded vans at a joint press conference with Mercedes-Benz in September celebrating the opening of the automaker’s new factory in North Charleston, South Carolina, which specializes in making Sprinter vans.

    The vans can be leased to Amazon’s existing delivery service partners, some of which have worked for Amazon since 2015, as well as partners that have been recruited through the new program.

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  • DHL MENA launches new e-com campaign for merchants

    DHL MENA launches new e-com campaign for merchants

    DHL Express, the world’s leading international express service provider, is set to launch its global campaign ‘Where Everything Clicks’ in Middle East and North Africa (MENA) region, to guide online merchants to navigate and access the booming and lucrative global e-commerce marketplace. DHL Express aims for the campaign to reach companies ranging from start-ups to large enterprises, advising merchants on how to optimize their websites for international sales and to create a competitive advantage via shipping options offered. DHL helps sellers traverse an increasingly global landscape, in which buyers progressively make purchases from international websites.

    The campaign reveals purchasing habits of online shoppers, including always important delivery preferences, and shows merchants how to use this information to increase sales.

    ‘Where Everything Clicks’ includes a rich database of how-to videos, white papers, customer insights, and trend videos that inform merchants and business about evolving consumer behaviour.

    A 2017 study by KPMG reports that consumers across Middle East and Africa were the most likely to import consumer products bought online, almost 50 percent of purchases, showcasing  the rise in cross-border shopping that is driving international retail trade.

    The survey also revealed ‘Enhanced Delivery Options’ as one of the key company attributes that contribute to deciding where shoppers choose to buy online.

    The study findings illustrate that companies must continually innovate to improve and shorten delivery times, to satisfy increasingly demanding consumer expectations.

    “The MENA region is witnessing rapid growth and change in e-commerce trends. Cross border e-commerce presents strong growth opportunities that is yet to be tapped into by many businesses in the region,” said Nour Suliman, CEO MENA, DHL Express. “With the proliferation of online trade, a product in one corner of the world today is now easily accessible to customers at the opposite end in just a few clicks. This has allowed online merchants to access markets and customers from around the globe.”

    Faysal Elhajjami, DHL Express MD, Kingdom of Saudi Arabia said: “We recognise that our customers’ success is closely tied to their buyers’ satisfaction with the delivery experience and the delivery options offered. With ‘Where Everything Clicks’ campaign we want to showcase to business across KSA  how an international express shipping option can increase e-commerce value helping merchants boost revenue and tap into new markets.”

    Geoff Walsh, UAE Country Manager, DHL Express said DHL would be particularly focusing on SMEs and start-ups. “We aim to support local ecommerce start-ups by providing them with tailor made solutions that will allow them to easily address potential global consumers, therefore improving their e-commerce proposition within the current market,” he said. “The ‘Where Everything Clicks’ campaign highlights how an international express shipping option can increase e-commerce value helping merchants boost revenue and tap into new markets.”

    DHL has developed services that enhance customer experience and support web merchants as they access new markets. Using advanced market intelligence tools, DHL can quickly identify shopping sites that receive traffic from international locations, identifying potential sales outside of the seller’s core market. DHL can compare website engagement metrics and suggest service enhancement via addition of a cross-border express delivery option.

    With DHL’s On Demand Delivery, buyers are notified proactively via email or SMS about a shipment’s progress. Receivers can schedule delivery for another day, arrange delivery to a nearby DHL Service Point or an alternate address, and even request that a shipment is held during vacation. DHL Express offers On Demand Delivery in over 100 countries, with about 50 more coming this year.

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  • Singpost Links up With Axa Insurances

    Singpost Links up With Axa Insurances

    AXA Insurance and Singapore Post Limited (SingPost) have announced the launch of a pilot for AXA@POST Virtual Assist, a digital sales advisory service that virtually connects SingPost customers with AXA Financial Consultants who can provide high quality advice and services. This is the first advisory service in Singapore that provides financial advice to customers remotely, coupled with the ease and convenience of online application for insurance solutions for their car, home, family, travel, business, savings, health, and life protection and investment needs.

    With AXA@POST Virtual Assist, SingPost customers will receive end-to-end sales advisory services via a live, interactive video feed – from having their financial needs and goals ascertained, to receiving advice on insurance solutions based on suitability, and completing the entire insurance application online in one sitting. Onsite SingPost Financial Services Ambassadors (FSAs) will guide customers to the AXA@POST Virtual Assist booth, where they will begin their discussion with an AXA Financial Consultant via a video interface.

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  • aCommerce Forms Strategic Partnership with Fluent Commerce to Advance Omnichannel Strategy

    aCommerce Forms Strategic Partnership with Fluent Commerce to Advance Omnichannel Strategy

    aCommerce, Southeast Asia’s leading brand ecommerce enabler, and Fluent Commerce, the cloud-native order management company that allows omnichannel retailers to out-convenience competitors and offer their customers flexible fulfillment options, have signed a strategic partnership to bring together the best of ecommerce and omnichannel order operations.

    Under this partnership, Fluent Commerce will provide the smart omnichannel management and unified ecommerce that retailers and brands are looking for. aCommerce will act as a system integrator for retailers and brands in Southeast Asia, enabling them to provide a seamless experience to their consumers, regardless of online or offline channels.

    “The relationship with aCommerce is an acknowledgment of the imperative for retailers to provide an innovative experience for their ever more sophisticated customers, such as same-day delivery and collect in store options,” said Jamie Cairns, Channel Sales Director at Fluent Commerce. “By working together we’ll grow and unlock new opportunity for our clients by enabling them to rapidly deploy an end to end, unified commerce strategy. We’re certainly very excited by this combined proposition, which is unique in the region.”

    “Despite the ample growth of ecommerce in the region, Southeast Asia’s retail scene is largely happening offline. Combining the strengths of aCommerce and Fluent Commerce enables us to help retailers and brands execute New Retail strategies by leveraging technology to digitize and connect offline stores,” comments Mandy Arbilo, Group Director of Direct-to-Consumer Ecommerce at aCommerce. “By partnering with Fluent Commerce, we will be able to provide convenience, choice of delivery or pickup, return anywhere options, and up-to-the-minute inventory visibility.”

    Currently, aCommerce is working with leading Singaporean retailers to expand omnichannel and New Retail capabilities. The Southeast Asian leading ecommerce enabler will offer this service in Malaysia by March 2019.

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  • XPO Logistics to Deploy 5,000 Collaborative Warehouse Robots in North America and Europe

    XPO Logistics to Deploy 5,000 Collaborative Warehouse Robots in North America and Europe

    XPO Logistics, Inc., a leading global provider of transportation and logistics solutions, today announced plans to deploy 5,000 intelligent robots throughout its logistics sites in North America and Europe. The robots, which are designed to collaborate with humans, will supplement XPO’s existing workforce and support future growth. XPO has a strategic partnership with robotics manufacturer GreyOrange Pte. Ltd. that makes XPO the exclusive logistics provider for use of its robots in North America, the United Kingdom and eight European countries.

    Bradley Jacobs, chief executive officer of XPO Logistics, said, “We’ve developed our logistics technology to integrate the latest intelligent automation and adapt it at lightning speed. This allows us to dramatically improve fulfillment time and cut costs. The addition of 5,000 collaborative robots will make our logistics operations safer and more productive in picking, packing and sortation. These are important benefits for our customers – particularly in the e-commerce and omnichannel retail sectors, where order speed and accuracy are essential ways to compete.”

    The autonomous robots are part of a modular goods-to-person system that also includes mobile storage racks and fulfillment stations. Each robot can move a rack weighing approximately 1,000 to 3,500 lbs., bringing it to a station where a worker fulfills up to 48 orders simultaneously. The entire process is controlled by XPO’s proprietary warehouse management system. This high-speed, flexible solution supports same-day and next-day deliveries by shortening order-to-shipment times and helping workers minimize walk-time and manual errors.

    XPO’s latest robotics implementation is part of the company’s planned $450 million investment in technology this year. Other recent innovations include the XPO Direct shared-space distribution network, voice integration with Amazon Echo and Google Home to track the last mile delivery of heavy goods, and the XPO Connect digital freight marketplace with multimodal infrastructure.

     

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  • DHL partners with ChannelAdvisor to power global e-commerce for retailers and brands

    DHL partners with ChannelAdvisor to power global e-commerce for retailers and brands

    2 October, 2018 – DHL eCommerce, a division of the world’s leading logistics company Deutsche Post DHL Group (DPDHL), announced a strategic alliance with ChannelAdvisor, a leading provider of cloud-based e-commerce solutions. Through the partnership, brands and retailers can easily expand internationally by reaching foreign markets and delivering to customers around the world, with seamless connection to DHL eCommerce fulfillment and shipping.

    “We’re excited about this strategic alliance between DHL and ChannelAdvisor, which brings together two industry-leading companies to power the e-commerce opportunity for brands and retailers across the globe,” says Charles Brewer, CEO, DHL eCommerce. “By leveraging technology platforms, retailers and brands can accelerate their cross border e-commerce strategy by easily expanding to new regions and selling to anyone, anywhere. This is made even easier with a global e-commerce logistics partner like DHL to ensure a seamless order fulfillment and shipping process.”

    ChannelAdvisor enables retailers and brands to sell on marketplaces and improve their online performance by optimizing their operations. With a single product data feed, retailers and brands can sync with over 107 marketplaces. As orders and performance information flow back to the system, results are analysed and broken down to enable retailers/brands to optimize their e-commerce strategies.

    As a strategic partner, DHL eCommerce will bring their expertise in e-commerce logistics and access to a global fulfillment network for customers on the ChannelAdvisor platform. Customers can utilize the network of shared-use facilities at transactional prices to enable high-quality e-commerce order fulfillment with best-in-class operations and multiple shipping options.

    “ChannelAdvisor’s strategic alliance with DHL eCommerce gives us the opportunity to work with one of the largest global logistics providers,” says Paul Colucci, Vice President, Global Business Development, ChannelAdvisor. “By combining ChannelAdvisor’s industry-leading e-commerce platform with DHL’s leading logistics capabilities, DHL eCommerce customers will be able to reach new consumers on marketplaces, while continuing to offer the best-in-class fulfillment and shipping they expect. It’s essential that brands and retailers diversify their digital and multi-channel strategies to succeed in today’s evolving industry, and we are honored to be selected by DHL eCommerce to help its customers accelerate their sales strategies and meet demands.”

    Partnering up with ChannelAdvisor emphasizes Deutsche Post DHL Group’s objective to be the leading global provider in e-commerce logistics. DHL eCommerce is part of Deutsche Post DHL Group, established in 2014 as part of the Group’s growing focus in e-commerce logistics solutions. Along with its sister divisions DHL Express, DHL Supply Chain and DHL Global Forwarding, the Group offers end-to-end solutions for e-commerce retailers.

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  • Manhattan Associates Named a Leader in the Industry’s Top Order Management System Evaluation

    Manhattan Associates Named a Leader in the Industry’s Top Order Management System Evaluation

    Manhattan Associates Inc. announced that it has been named a Leader in The Forrester Wave™: Order Management Systems (OMS), Q3 2018 report by Forrester Research. Specifically architected for advanced omnichannel environments, Manhattan Order Management received the highest score in the Strategy category – with the highest scores possible in the Product Vision and Innovation Road Map criteria. Forrester’s analysts also gave Manhattan’s OMS among the highest Current Offering scores in the Order Channel Capabilities, Store Fulfilment, Order Orchestration, and Contact Centre Capabilities criteria.

    Forrester evaluated products across 40 criteria and Manhattan’s OMS achieved the highest scores possible in 23 of these categories. The report also notes Manhattan’s strongest offerings in store fulfilment capabilities, including endless aisle, BOPIS, and ship-from-store. Forrester analysts describe the product in the report as “a good fit for companies looking for an enterprise-class, cloud-based solution, with robust features and functionality that are built for complex but common omnichannel scenarios.”

    “We’re honoured to be named a leader in the Forrester OMS Wave. We see our placement as further validation of the collaboration and co-innovation we’ve done with our customers, some of the most successful omnichannel businesses in the world,” said Brian Kinsella, senior vice president, Product Management, Manhattan Associates. “Our OMS customers receive immediate access to these enhancements without ever having to worry about an upgrade, and have the full flexibility to extend the solution with their own proprietary innovations.”

    Manhattan’s Order Management solution is part of the Manhattan ActiveTM Omni platform, the most technologically advanced omnichannel commerce solution ever engineered. Built for the cloud, Manhattan Active Omni not only delivers the industry’s leading order management solution, it also includes next generation point of sale, intuitive store fulfilment, omnichannel promotions and a retail-focused CRM with case management and native social integration to ensure retailers are ready to deliver on their customer promises.

     

  • Crown celebrates 40 years of its operational anniversary

    Crown celebrates 40 years of its operational anniversary

    Crown Equipment Corporation, one of the world’s largest material handling companies, is celebrating 40 years as a leading provider in the Asian market. With the region rapidly rising to become a manufacturing and logistics powerhouse, Crown is helping its customers manage market demands and meet industry challenges through its flexible product range and innovative, customised solutions.

    Pallet management is one of the major issues for emerging distribution companies and small to medium-sized enterprises lacking the knowledge to deal with the challenge. Within Asia, the two most popular pallet sizes are the square 1,100mm x 1,100mm pallet and the 1,200mm x 1,000mm pallet. The U.S., Europe, and Australia, however, use different International Organization for Standardization (ISO) approved pallet sizes, and these diverse pallet types can create challenging problems if not handled correctly.

    Crown’s global approach to research, design, engineering and manufacturing means that it produces a range of lift trucks that offer the best fit to the pallets relevant to the warehouse facilities in multiple regions globally. While the company builds a range of lift trucks to cover all aspects of material handling work, from the dock to the top space of a high bay rack, Crown also customises its standard designs to help solve specific problems, such as modifying the width and position of the legs so that it would work effectively according to the required pallet size.

    With a focus on providing end-to-end material handling solutions, Crown can also identify other areas of the warehouse that can add efficiency when dealing with a range of pallet sizes. Crown consultation includes a detailed review of customers’ operations to help decide the most appropriate material handling equipment and provide inputs to improve productivity, such as enhancing warehouse design and safety culture.

    “When you work with Crown, you are working with people in possession of great product knowledge and a thorough understanding of warehouse supply chain requirements. Knowledge is a major factor that separates Crown from the competition in the Asia Pacific region and the ability to provide customers with an end to end total material handling solution partnership,” said Steven Hill, the Managing Director of Crown Equipment for Southeast Asia.

    Crown set up operations in Southeast Asia in 1978 with the Southeast Asia regional headquarters now located in Singapore. The Asia Pacific region is serviced through an extensive retail branch network, which includes locations across Australia, New Zealand, Singapore, Thailand, South Korea, the Philippines, Indonesia, Malaysia, Vietnam, Taiwan and China.

    Crown has recently launched in a number of new locations with branches in the growth hubs of Johor, Malaysia; Rayong, Thailand; Clark, the Philippines; Incheon, South Korea; and Ho Chi Minh City in Vietnam.

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  • UPS Expands My Choice Service in Asia to Facilitate Intensifying E-commerce Demand

    UPS Expands My Choice Service in Asia to Facilitate Intensifying E-commerce Demand

    Today announced the global expansion of UPS My Choice service to 96 additional countries and territories, bringing the total to 112 served. With the entrance into countries and regions in Asia Pacific, Africa, the Indian Subcontinent, Caribbean and Central and South America, Middle East and Oceania, and an expansion in Europe, this package-delivery management service has the ability to help more busy consumers and consignees around the world to track, schedule, and redirect their packages—just in time for the peak holiday shipping season.

    In Asia Pacific, UPS My Choice will be introduced in 13 markets, including Australia, China, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. This expansion, the largest since the service was launched seven years ago, comes as membership in UPS My Choice crosses the 52 million-member mark worldwide. This combination of scale and geography provides shippers a distinct advantage as cross-border shopping increases.

    Every UPS My Choice user will have access to e-mail and text notifications that a delivery is on its way, a day before delivery alert and a delivery notification. In countries and territories where technology allows delivery change options, users can route packages to another address, opt to hold the delivery or reschedule for delivery on another day.

    The expansion, which takes UPS My Choice service far beyond the original 16-country-and-territory footprint, comes in two phases: The first brought the service to 48 additional locations worldwide over the summer. Phase two, which includes another 48 countries and territories, begins this month.

    This service expansion is reflective of the impact e-commerce is having on global and intra-Asia trade. According to the 2018 global UPS Pulse of the Online Shopper™ study, consumers in Asia are increasingly shopping beyond their own borders to buy from overseas retailers, with 55 percent of respondents indicating that they had made one or more international e-commerce purchases within the three months prior to the survey. Among those, 77 percent were purchased from retailers based in Asia.

    “While UPS has offered package tracking for more than a quarter of a century, we know that consumers today expect even more flexibility, control and convenience,” said Ross McCullough, President, UPS Asia Pacific Region. “The expansion of UPS My Choice into Asia, and other regions of the world, will equip both shippers and consumers with the tools they need to keep businesses and personal schedules running more smoothly, leading to a happier and easier transaction for everyone involved. With a new member signing up for UPS My Choice every four seconds, it’s easy to see that the benefits are valuable to online shoppers.”

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