Retail News CRM

Category: Retail TV

Retail News Asia is committed to providing both local and global retailers with the latest TV Interviews throughout the Asian market. This on a daily base.

  • CapitaLand unveils Asia’s first AI chatbot concierge for shoppers at Future Cities

    CapitaLand unveils Asia’s first AI chatbot concierge for shoppers at Future Cities

    CapitaLand customers will soon get to enjoy a slew of virtual concierge services that allows them to hail rides, book restaurants, and browse retailer offerings by simply chatting with Sparkle – the Group’s fully automated artificial intelligence (AI) chatbot – the first chatbot piloted by a real estate developer in Asia. Unveiled at CapitaLand’s Future Cities: Asia Forum this evening, Sparkle is among a series of new features released on CapitaStar, Singapore’s largest multi-mall, multi-store cardless rewards programme. Members may start chatting with Sparkle from 1 November 2016 when the refreshed CapitaStar app is available for download from the App Store and Google Play.

    Mr Lim Ming Yan, President & Group CEO of CapitaLand Limited, said: “CapitaLand was among the first in our industry to embrace online-to-offline and offline-to-online (O2O). With the launch of Sparkle and partnerships with tech stalwarts and well-loved retail brands, we are now leading the way into the next era of consumerism, defined by convergent offline-AND-online (O&O) experiences. This is a first for an Asian real estate developer, and we want to invite our customers to join us to co-create Sparkle by interacting with it and making it smarter. This way, Sparkle will be a chatbot trained by customers, for customers. Ultimately, we want to create an exceptional customer experience that offers the best of both offline and online. As a market leader with scale and depth across the entire real estate value chain, CapitaLand is in a good position to optimise our customer touch points and harness meaningful data points to map out holistic customer journeys.”

    Grab, Southeast Asia’s largest ride-hailing app company, has signed on as a launch partner, which will see integration of ride-hailing functionalities with Sparkle. This collaboration is part of an exclusive comprehensive tie-up with Grab announced as CapitaLand’s Strategic Mobility Partner to bring ‘live, work, play’ mobility across its diverse real estate portfolio to the Group’s customers in Singapore. Whether it’s a journey from home to work or a trip from a serviced residence to a shopping mall, shoppers, guests, tenants and residents in CapitaLand properties taking Grab rides to or from one of its properties in Singapore will get to enjoy perks ranging from special discounts to STAR$® rewards in CapitaLand’s CapitaStar loyalty programme, and priority bookings, in phases from 1 November 2016 onwards.

    Mr Lim Ming Yan and Mr Anthony Tan, CEO & Co-founder of Grab, inaugurated the partnership with a Memorandum of Understanding (MOU) at the Future Cities: Asia Forum. The MOU signing was witnessed by Guest-of-Honour and keynote speaker Dr Vivian Balakrishnan, Singapore Minister for Foreign Affairs and Minister-in-charge of the Smart
    Nation Programme Office.

    Mr Lim said: “CapitaLand’s partnership with Grab shows how the lines are blurring be tween what is online and offline. Our properties are social spaces where people and communities flourish and connect; and mobility solutions such as Grab are very much the venous systems that connect people with one another, and to the built environment. There is great synergy in this O&O integration. CapitaLand’s physical buildings have helped to incubate many successful Singapore companies and brands over the years. Moving forward, we look to partner more new-economy companies, to help bridge their services to our network of
    customers.”

    The Future Cities: Asia Forum brought together a panel of change-makers from the government, real estate and technology sectors to discuss what it takes to be the builder of future cities and the catalysts for change as Asia’s bustling metropolises evolve into smart cities.

    During the Future Cities: Asia Forum, Dr Vivian Balakrishnan shared his insights into Singapore’s Smart Nation initiative, the lessons learnt as a forerunner in this future-forward drive, and what is next as the city-state engages with global innovators for continued growth. Also on the panel were Mr Lim Ming Yan; Mr Hubert Yoshida, Chief Technology Officer of Hitachi Data Systems; and Mr Ming Maa, President of Grab.

    The new CapitaStar: upgraded with new functionalities and AI chatbot concierge CapitaStar is getting a boost with new functions to link up members and retailers with O&O convenience. The refreshed app comes with a simple digital-first STAR$® redemption mechanism that brings unrivalled convenience to both customers and retailers with simpler and faster processes. Customers can look forward to redeeming great deals with their STAR$®, which will be easily authenticated at the point of sale with a simple merchant app.

    The app also comes with an enhanced machine-learning receipt scanning system to help shoppers get their STAR$® credited faster than before. Another key feature of the new CapitaStar app is the pilot Sparkle virtual concierge chatbot. It
    is CapitaLand’s first endeavour into conversational commerce to connect CapitaStar members with other lifestyle services and forward-thinking retailers. Sparkle is designed to decipher localised linguistic cues while understanding and remembering context. The engine also learns automatically through intelligent feedback scoring algorithms, making the conversation
    smarter along the way.

     

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  • Isobar showcases latest VR and brainwave technologies at CES Asia

    Isobar showcases latest VR and brainwave technologies at CES Asia

    At CES Asia 2016, which opens today, Isobar will be showcasing BVRAIN and UMood, two marketing innovations from Isobar, which demonstrate the agency’s capabilities in leveraging new technologies to provide brands with innovative marketing solutions.

    BVRAIN are VR goggles that visualize the activity and emotions of the human brain. After a short scanning process, users are able to see a real-time abstraction of their brain in compelling and interactive 3D visuals. The system outputs emotional values based on the user’s brain activity. These values are also mapped onto the corresponding areas of the brain. 

    In addition to visualizing people’s minds, BVRAIN also allows for brain adaptive games and content. In a coin collecting VR game, users are able to see obstacles based on their brain activity. The entire journey will also be generated by their actual brainwaves, opening up a whole new area of adaptive gaming.

    BVRAIN is the brainchild of Isobar Shanghai’s NowLab. The first application of BVRAIN was launched for Coca Cola’s Innovation Center at Wanda Theaters in major cities across China in April 2016.

    NowLab is a new initiative by Isobar’s global network to accelerate innovation through technology. NowLab’s objective is to enable quicker application of world-class innovative technologies in clients’ brand marketing and create an innovative brand experience for consumers. Isobar’s NowLab project teams in 14 offices worldwide are currently collaborating on international product and technology development, striving to create innovative programs for clients and employees.

    Francis Lam, Head of NowLab and Chief Innovation & Technology Officer of Isobar China, commented: “Technology is a crucial component of today’s market innovation. Using an unprecedented approach to discover the potentials of technologies, NowLab is committed to providing innovative human-machine interfaces, multi-screen interactions and various indoor/outdoor environments when our clients and consumers need us the most, in order to deliver a variety of unique and realistic innovative solutions. By combining VR with brainwave technologies, BVRAIN can create innovative, experiential programs for brand communication.”

    UMood, a smart product selection system developed for UNIQLO by the Isobar Australia and Dentsu Science Jam, a Dentsu Aegis Network company, also debuted at the exhibition to provide visitor with a cutting-edge user experience which recently grabbed headlines in Australia and the region.

    UMood is the first of its kind product selection tool, which uses neuroscience to help match customers’ moods with the perfect T-shirt. Consumers wear a neuro headset to watch a series of images and videos on the screen. The headset uses neuro analysis, measuring their brainwave reactions to the stimulus, to determine the user’s mood and subsequently make product recommendations based on that mood.

    Sven Huberts, Managing Director for Isobar Asia Pacific, said: “We don’t believe in using technology for technology’s sake. When we are addressing a client’s business challenge, we are constantly looking for new ways to elevate the brand experience to deliver value to that particular challenge. UMood is a good example of what a Brand Commerce solution can look like, whereby you’re bringing points of inspiration and points of transaction ever closer together.”

    Following last year’s successful debut at CES Asia™, Dentsu Aegis Network has expanded its presence at CES Asia this year, attending the world’s top consumer electronics show. The three-day event will see the network present 12 consumer marketing innovative products, doubling its presence last year. These products are owned or co-created by Dentsu Aegis Network offices in Australia, China, India and Japan. These technologies are centered on the theme of “Empower the Extended Self”, by using latest digital technologies including VR, robotics, facial recognition and real-time emotion analyzers.

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  • Hong Kong Gift & Premium Fair

    Hong Kong Gift & Premium Fair

    Organised by the Hong Kong Trade Development Council (HKTDC), the 31st Hong Kong Gifts & Premium Fair concluded today at the Hong Kong Convention and Exhibition Centre (HKCEC). The concurrent 11th Hong Kong International Printing & Packaging Fair (27-30 April) also came to a close at AsiaWorld-Expo. The twin fairs together attracted more than 64,000 buyers from 134 countries and regions. Around 50,000 buyers visited the Gifts Fair, while over 14,000 buyers attended the Printing & Packaging Fair. Markets such as the Chinese mainland, Malaysia, the Philippines, Italy and Indonesia saw growth.

  • Golden Pin Design Award Releases Stunning 2016 Call For Entries

    Golden Pin Design Award Releases Stunning 2016 Call For Entries

    As the call for entries deadline for Taiwan’s premier international design competition, the Golden Pin Design Award, draws close, organizers have teamed up with innovative local motion graphics studio, Bito, to create an insightful call for entries promotion video.

    The stunning production provides local and international entrants with invaluable insight into the concept of huaren design, or design created for and within Chinese-speaking communities, as they prepare to submit their design works by June 30, 2016.

    The video, dubbed “Earth.Heaven” by Bito, explores the Golden Pin Design Award’s 2016 theme of “Heaven and Earth” (天地 or Tian Di in Chinese), which is derived from the Chinese cosmological framework of the three universal elements of Heaven, Earth, and Humanity as highlighted in the ancient Chinese divination text, I Ching (also known as the Book of Changes in English). The dot (.) in the studio’s highly abstract creation represents the huaren designer flowing between the realms of Heaven and Earth on a constant search for inspiration.

    “Design exists in our everyday life, and so in turn, design exists inside these ancient concepts of Heaven and Earth,” says Keng Liu, Founder of Bito. “In Chinese culture, we emphasize that Heaven, Earth, and Humanity must coexist in harmony. We wanted to make a video that was very fluid in its motion, and this relates to the way in which deeper aspects of huaren culture are expressed in everyday life. We didn’t want to create a realistic vision of Heaven and Earth; instead, we wanted to create something very abstract that would explain this complex idea of ‘Heaven.Earth’ in a simple way.”

    Bito is intimately connected to the Golden Pin Design Award. In 2015, the undeniably successful studio took home five coveted Golden Pin Design Award Design Marks for their work for Acer, TedxTaipei, TedxTianhe, Planet Gift International, and their own animated company Chinese New Year message. Despite also being honored by numerous leading international award organizations, receiving recognition from the huaren community was particularly inspirational. “The criteria for the Golden Pin Design Award is born from the huaren perspective, which makes this award very special and very different to other design awards,” says Liu.

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  • Interview with Richard Cogswell – Head of Sales Asia Pacific – DHL Global Mail

    Interview with Richard Cogswell – Head of Sales Asia Pacific – DHL Global Mail

    The 10th Annual SCM Logistics and Manufacturing World 2014 is Asia’s largest supply chain and logistics event. Hear from industry leaders and professionals from manufacturing, retail, FMCG, automotive, high-tech, chemicals, and oil and gas industries, as they come together to discuss strategies that can help businesses to capitalise on Asia’s growth opportunities and achieve long-term profitability amidst tough competition.

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  • Singapore Post Diversifies into E-Commerce Solutions for Asian Retailers Using AWS

    Singapore Post Diversifies into E-Commerce Solutions for Asian Retailers Using AWS

    Singapore Post served as Singapore’s traditional mail service, but diversified in the past few years to include its SP eCommerce division, which provides e-commerce solutions for online retailers across Asia. It chose to run its services with AWS, using products such as Amazon EC2, Amazon S3, Amazon Virtual Private Cloud, Amazon Route 53, and Auto Scaling.

    It quickly ramped up to serve more than 1,000 retail brands, and can scale up or down to meet fluctuating retail activity during peak seasons like Christmas, Chinese New Year, and Black Friday.

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  • Norbreeze Retail Specialist of Lifestyle and Luxury Brands

    Norbreeze Retail Specialist of Lifestyle and Luxury Brands

    Norbreeze Group is a retail specialist based in Singapore, operating more than 40 of direct and indirect retail stores in South East Asia. They carry famous international brands such as Cath Kidston, Pandora, Philip Stein and Bering, with flagship stores in the highest profile shopping malls in Asia. SaaSplaza is the cloud partner of Ibiz Consulting Services in Singapore, who is the IT business solution partner for Norbreeze Group.

  • How expansion is impacting retail design trends in APAC

    How expansion is impacting retail design trends in APAC

    Adam Cook, Asia-Pacific retail lead for PDS at JLL comments on the effect that retail expansion into the region is having on design trends for luxury and mid-tier brands.

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  • Hands On Oculus Rift Crescent Bay at CES 2015 + Interview

    Hands On Oculus Rift Crescent Bay at CES 2015 + Interview

    We go hands-on with Oculus VR”s Crescent Bay prototype at CES 2015! Both Will and Norm scrutinize the demo and relay thoughts on the experience of presence, and we chat in-depth about technical details with Oculus” Nate Mitchell. Lots of new hints about what”s to come for the consumer release of the Oculus Rift!

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  • Leovation – Retail Asia Expo 2014

    Leovation – Retail Asia Expo 2014

    Leovation focus on creating large-scale interactive solutions using augmented-reality, motion tracking system, holographic projection and multitouch technology.

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  • How LS Retail Software Solutions help Retailers in SE Asia

    How LS Retail Software Solutions help Retailers in SE Asia

    Interview with Ding Huat Ong from CyanSYS, an LS Retail Partner Company operating in Southeast Asia, about the importance of understanding and delivering what customers need and want and finding the right platform to do so and respond quickly. For example, thanks to the replenishment feature within LS Nav that grants on-the-spot understanding of stock level and inventory.

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  • Powa – Retail Asia Expo 2015

    Powa – Retail Asia Expo 2015

    Powa Technologies Ltd is a leading international commerce specialist focusing on technologies to transform and redefine the retail market.The Powa journey began in 2007 and was conceived by entrepreneur and eCommerce veteran Dan Wagner, founder of online information database Dialog, and Venda Ltd – the world’s largest SaaS provider of on-demand eCommerce.

    With the support of the Powa management team, with their combined expert knowledge and decades of collective experience in payment and commerce technologies, Powa’s vision is to create a seamless experience across all purchase channels in an always-connected digital landscape where consumers are constantly on the move.

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  • Markus Naewie of Victorinox – Interview at World Retail Congress Asia 2014

    Markus Naewie of Victorinox – Interview at World Retail Congress Asia 2014

    When my great-grandfather Karl Elsener opened a cutlery workshop to deliver a soldier knife to the Swiss army in 1884, he had a revolutionary idea in mind. He was looking for a compact and sturdy knife, which offered many functions combined in a single tool. What he invented has long become a legend: the Original Swiss Army Knife.Over the years, both customer needs and technology have changed. The Swiss Army Knife has evolved by responding to these needs, while remaining an essential tool our clients can rely on.That’s our story.

    But it’s not what turned the Victorinox Knife into an icon. It’s about the stories our customers experienced in which our products played a vital role: stories about memorable moments of adventure and expeditions on earth, in the sky, and in space. Dramatic stories in which our products contributed to solutions and saved lives. Even stories of prominent encounters where our knives opened doors, helping to create ties between politicians, opinion leaders and nations.

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  • Pernod Ricard – Sharon from Operations

    Pernod Ricard – Sharon from Operations

    Our operations team talk with Pernod Ricard.

  • How can Openbravo ERP help companies to grow – Retail Asia Expo 2014

    How can Openbravo ERP help companies to grow – Retail Asia Expo 2014

    In a world where change is the only constant, at Openbravo our mission is to help our clients effectively manage the uncertainty that results from the need for continuous innovation and adaptation, which is the new imperative for true competitiveness.Openbravo is a world leader in the professional open source software space helping midsize to large organizations in 60+ countries around the globe successfully manage continuous change and innovation by providing business management solutions that deliver a high degree of agility, responsiveness and usability. Our offering is composed of a state-of-the-art retail solution and a highly flexible business management solution.

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