Tag: airasia

  • AirAsia may eventually exit India JV

    AirAsia may eventually exit India JV

    India and Japan are peripheral markets for Malaysian no-frills airline, Air Asia Berhad, which could at some point exit its Indian venture with the Tata Group, the carrier acknowledged, according to a recent report by Credit Suisse that quoted the airline’s chief executive Tony Fernandes.

    The Asean region is a core market for the airline, while India and Japan are peripheral markets, Fernandes said during a global call arranged by Credit Suisse. “Thus he shared that while currently growing and committed, ‘we would never say that we would never exit India’. He shared that they have a good partner in Tata and are looking for an international license. There has been market share gain in this resumed phase of flying (from 25 May),” Credit Suisse said in a report on 22 June. “However, Air Asia said that it is not thinking of adding any new planes for a quite a while. Air Asia seemed to believe that oil prices can stay low for a long while (a lot of oil) and, thus, there are limited gains from a 15% fuel saving in a low oil price environment,” the report said. “Air Asia seemed willing to take second-hand capacity if need be rather than go for a new plane.”

    AirAsia India spokesperson was not available for comments. When contacted, a Tata Sons spokesperson said “no comments”

    AirAsia India, a joint venture between Tata Sons and AirAsia Berhad, reported 46% load factor and 7.8% market share in May, after domestic operations resumed on 25 May. It carried 22,000 passengers during the period. Market leaders IndiGo, which had a 50.6% market share in May, registered 52.6% load factor, carrying 142,000 passengers.

  • AirAsia to increase frequency for Langkawi, Kuching and Penang

    AirAsia to increase frequency for Langkawi, Kuching and Penang

    Low-cost airline AirAsia Bhd will increase flight frequencies for its most sought after routes during the Recovery Movement Control Order (RMCO) period including Langkawi, Kota Kinabalu, Kuching and Penang.

    Chief executive officer Riad Asmat said the routes are from Kuala Lumpur to Langkawi, Kuching and Kota Kinabalu, as well as from Johor Bahru to Kuching and Penang. However, the number of add-on flights for July would be announced later, he said.

    “Since the resumption of our flights post-hibernation mode, we are witnessing encouraging demand for domestic travel.

    “We will continue to monitor demand and hope to gradually increase the frequencies from our other hubs such as Kota Kinabalu, Kuching, and Penang in the near future,” he said.

    Other AirAsia’s domestic destinations are Alor Setar, Ipoh, Kota Bharu, Kuala Terengganu, Miri, Bintulu, Sibu, Sandakan, Tawau and Labuan.

    Commenting on in-flight safety measures, Riad said it was paramount for AirAsia to continuously educate travellers about safe flying to build their confidence to start travelling again.

    Hence, the airline has implemented various measures throughout different flight phases such as temperature screenings, limited hand-carry item, face mask usage, end-to-end contactless procedures, proper hygiene standards and inflight medical training for cabin crew.

    According to IATA, evidence suggests the risk of Covid-19 transmission on board is extremely low as aircraft are equipped with features that will reduce the already-low risk of transmission onboard.

    Passengers are seated facing forward with the seatback serving as a solid barrier, while the cabin air is fully filtered and renewed every 2-3 minutes through the hospital-grade high-efficiency particulate air (HEPA) filters, ensuring clean cabin air.

    Coupled with a layered approach of biosafety measures covering the entire passenger journey, the risk of transmission onboard is further minimised.

    “With continuous information provided to our guests, we believe this will help to build the confidence of our travellers to start flying again,” he said.

    With regard to international destinations, Riad said AirAsia would begin operations once the situation improves and governments lift borders and travel restrictions.

    Asked on AirAsia’s focus in the next five to six months, he said the airline would continue with the diversification of its revenue base during this situation, with a more rigorous and market-friendly approach to further expand its digital and ancillary businesses such as Santan, Teleport and BigPay.

    Aside from that, AirAsia would also focus on supporting government initiatives to promote local tourism together, he said.

    AirAsia, which was named the World’s Best Low-Cost Airline for 11th consecutive time at the Skytrax World Airline Awards 2019, has recently extended the sale of its Unlimited Pass Cuti-Cuti Malaysia due to the overwhelming demand.

    Since its launch on June 11, over 40,000 flights have been redeemed with the first flight redemption taking place only seven minutes after the pass went on sale.

    On Thursday, AirAsia announced its partnership with local hotels to offer hassle-free, best price guaranteed deals with bigger savings on SNAP, its new flight+hotel combo booking platform.

    SNAP leverages the airline’s extensive network of over 160 destinations, with many being unique and exclusive routes, to provide the best price for flights, while working directly with hotel partners to offer best value room deals.

  • AirAsia races for funding to keep flying

    AirAsia races for funding to keep flying

    AS the coronavirus pandemic claims more casualties in the aviation sector, airlines are racing against time to raise funds and keep their operations going. Last Thursday’s report that AirAsia Group Bhd could see a RM334 million cash injection by the possible entry of a new investor sent its shares to a two-month high.

    The potential investment by South Korea’s SK Corp, if it materializes, heralds a much-needed cash boost for the low-cost carrier, whose net cash position of RM2.1 billion as at end-2019 makes it the best-placed airline in the country in these trying times. Analysts say, however, that the airline’s existing reserves alone will allow it to sustain operations only until year-end at the current cash burn rate.

    Nomura Global Markets Research aviation analyst Ahmad Maghfur Usman estimates that AirAsia’s cash burn is now at RM120 million a month (excluding fuel hedging losses and after payment deferrals), given that it has trimmed its fixed burn costs by 60%.

    According to industry sources, AirAsia is in talks with banks for a syndicated loan to support near-term cash requirements. Bloomberg has put the figure at RM1 billion.

    “The loan facility is likely to involve some form of government backing, which is the case with airlines globally. That’s because based on standalone credit profiles, no bank would want to take on the risks of lending to airlines, given the continued lockdowns in most countries,” one industry source tells The Edge.

    He notes, however, that most banks are unlikely to be favorable to bundling the loans to include that for AirAsia’s long-haul arm AirAsia X Bhd (AAX), which is in more dire need of a cash injection. While AirAsia is bankable, he says, AAX’s low-cost long-haul business model remains questionable.

    Last Thursday, The Star reported that AirAsia could place out new shares representing 10% in the carrier to SK Corp at RM1 each, which would see the South Korean chaebol forking out around RM334 million. The reported offer price represents a 21% premium to the stock’s closing price of 82.5 sen on Wednesday. It also values AirAsia at RM3.34 billion compared with its market capitalization of RM2.76 billion on that day.

    “The reported private placement is essentially an equity injection, which allows the carrier to manage its gearing levels concurrently with the debt coming in. The deal would also be a vote of confidence in AirAsia, given that SK Corp is a solid foreign name,” says the industry source.

    Nomura’s Ahmad Maghfur believes that AirAsia is also likely to turn to the equity market to raise additional capital, especially to settle on its cash deferral payment backlog.

    “However, the size of this could also depend on how much soft funding can be provided by the respective governments [that AirAsia operates in],” he says in a report last Thursday.

    Calls have been made for government support and it looks like the Malaysian government may finally be ready to share the pain that this unprecedented crisis has brought to airlines.

    Ahmad Maghfur says AirAsia is near to closing a RM500 million loan from the government.

    Still, the new debt would not be enough. Combining the reported syndicated loan amount of RM1 billion, the RM500 million government loan and the rumored private placement of RM334 million would raise less than RM1.9 billion for AirAsia, which pales in comparison to the proceeds raised by foreign airlines. In March, Singapore Airlines Ltd undertook a massive cash call to raise S$15 billion (RM45.9 billion), not only to deal with the impact of Covid-19 on its business but also to position it for growth beyond the pandemic.

    “This increasing of the equity base by placing out new shares to new or existing shareholders is considered the first move expected by governments, in the case for eventual state support,” says Khair Mirza, associate director of Canadian transport infrastructure consultancy Modalis Infrastructure Partners.

    As leisure air travel is likely to be the last segment of the industry to recover, he says, AirAsia may be preparing to weather the storm.

    “Even in the best-case scenario, companies may trim or right-size their workforce to face the reality of a new normal.

    “In the end, we cannot rule out state support being sought as it already has been elsewhere, like in Australia and the UK. And, in such an eventual scenario, we have to face the reality that ownership may change if creditors are not appeased sufficiently.”

    In April, the International Air Transport Association (IATA) had urged 18 governments in Asia-Pacific, including Malaysia, to provide support for their airlines.

    Conrad Clifford, regional vice-president for Asia-Pacific at IATA, says that, while the Malaysian government has announced a US$58 billion enhanced economic stimulus package, it is unclear how much of it really goes directly into supporting the airline industry.

    “Action needs to be taken urgently to assist the airlines through this crisis by providing direct financial support in the form of loans, loan guarantees, corporate bonds and incentive schemes. We estimate passenger demand for Malaysia to fall 51% in 2020 compared with 2019, putting at risk some 220,000 jobs, including those that depend on the airline industry, such as travel and tourism,” Clifford tells The Edge in an email interview.

    The airline grouping is asking the government to consider providing relief on industry taxation such as departure levy, tourism tax and sales and service tax related to aviation, airport charges such as six months’ rebates for airport premises rental, landing and parking charges and recovery incentives, and rebates for air navigation charges or deferment of any planned increase.

    “Time is of the essence. We urge the Malaysian government to act quickly. Having a viable aviation industry when we come out of the Covid-19 crisis will be critical to supporting the economic recovery,” says Clifford.

    He believes the worst is not over for the airline industry. “Recently, we saw the Thai government sending Thai Airways to the bankruptcy court, which is similar to Chapter 11. There are others at risk. With much of the fleet grounded, airlines are burning cash.”

    He believes airlines that will come out of this crisis successfully are those that have some form of support from the government to tide them over this challenging time.

    On Friday, the government’s Short-Term Economic Recovery Plan brought no cheer to the airlines except for the extension of the period for deferment of tax instalment payment to Dec 31.

  • Thai AirAsia wants regulators to lift restriction on middle seat

    Thai AirAsia wants regulators to lift restriction on middle seat

    Thai AirAsia (TAA) will ask regulators to change the rule requiring airlines to keep middle seats open, aiming to increase capacity ahead of the government’s domestic tourism promotion next month.

    “We have complied with this rule that was introduced when the infection rate in the country was still high, but as we have a low number of cases now, it’s time to consider dismissing this limitation,” said Santisuk Klongchaiya, chief executive of TAA.

    The average load factor since resuming domestic flights in May is 80-85%, he said, but those figures are based on capacity reduced to 60-70% because of middle seat elimination.

    The empty seats, intended to mitigate the spread of the coronavirus, cut revenue by a third for each flight.

    Mr Santisuk said most airlines globally did not block off middle seats when restarting their flights during these two months.

    He said airlines cannot carry this burden in the long run, particularly the loss of opportunity as domestic demand starts to show positive signs.

    Santisuk Klongchaiya, chief executive of TAA

    “We’ve heard that soon the government will launch a new tourism stimulus package for consumers, including a subsidy on airfares,” Mr Santisuk said. “If airlines can increase capacity to the normal level, it’ll coincide with the policy to support travel activities.”

    A meeting between the Civil Aviation Authority of Thailand and airlines is scheduled for June 16. The agency will hear aviation operators’ thoughts about international flights reopening.

    At present, TAA is operating 16 routes countrywide and plans to add more destinations to respond to growing demand.

    Nuntaporn Komonsittivate, head of commercial operations at Thai Lion Air (TLA), said the average load factor is 70% based on available seats. Although the number is high, it barely translates to a profit because 30-40% of seats must always be empty.

    From June 19, TLA decided to reopen all 13 domestic routes to test local demand. It launched an airfare promotion to stimulate purchasing power when the lockdown relaxation enters the fourth phase.

    “Although we cannot be sure about the feedback of the market, we have to try to increase our liquidity and also look for future revival when travel between countries that have successfully contained the coronavirus is allowed,” Ms Nuntaporn said.

    She said the nationwide curfew is another unfavorable factor for flight operations, causing inconvenience for passengers catching early-morning or late-night flights. There are also time-consuming health and safety procedures at airports.

    Meanwhile, TLA must strictly control costs by extending salary cuts further after laying off hundreds of workers earlier, Ms Nuntaporn said.

    The carrier at present has 14 aircraft, down from almost 40 when tourism reached its peak last year.

  • AirAsia launches three-day sale for domestic flights

    AirAsia launches three-day sale for domestic flights

    AirAsia Group Bhd, which resumed its domestic flights on April 29, has launched a three-day sale for domestic flights booked through airasia.com and its mobile app from today to Sunday.

    During the sale, AirAsia BIG members can enjoy all-in one-way fares from as low as RM129 for domestic travels between July 1 and Nov 19, while non-members’ fares start from RM134.

    In a statement, Amanda Woo, head of the commercial for AirAsia, said passengers can now perform an unlimited number of date changes to their flights with the recent announcement of flight change fee waiver for all new bookings with travels up to Dec 31.

    She added that since the resumption of its domestic services, AirAsia has enhanced its safety measures throughout the entire flying journey, including pre-flight, in-flight, and arrival processes.

    Several contactless procedures including contactless payments at the airport, contactless kiosks, passenger reconciliation system, as well as enhanced features on AirAsia mobile app are also in place to ensure a smooth and safe travel experience for all AirAsia’s guests.

  • AirAsia to shed 30% of workforce

    AirAsia to shed 30% of workforce

    AirAsia India is expected to let go of several of its employees as its part-owner, AirAsiaBerhad struggles to maintain its group operations across regions following the outbreak of coronavirus.

    AirAsia Berhad is set to reduce up to 30 percent of its workforce across regions including its Indian operations which it part-owns with Tata Sons as the group struggles to maintain its operations following the Covid-19 outbreak.

    Sources in the airline said that apart from salary reduction up to 75 percent, the group is seriously considering plans to let go between 25 percent and 30 percent of its entire workforce of about 20,000 across regions.

    An AirAsia India spokesperson, however, declined to comment on the possible measures being taken to retrench employees. As of December 2019, AirAsia India had a market share of 7 percent. It has a total fleet size of 30 aircraft and flies to 21 destinations across India.

    The airline sector is one of the most-affected industries since the outbreak of coronavirus across the countries. According to airline consultancy firm CAPA, most airlines in the world could file for bankruptcy soon. “As the impact of the coronavirus and multiple government travel reactions sweep through our world, many airlines have probably already been driven into technical bankruptcy, or are at least substantially in breach of debt covenants.”

    As far as the airlines operating in India are concerned, CAPA said they are expected to incur a total loss of $3.6 billion during the first quarter of the current financial year. Cash reserves are running down quickly as fleets are grounded and what flights there are operate much less than half full, it said.

    Surprisingly, AirAsia India recently received its board’s clearance for increasing its borrowing limit by ₹1,000 crore to ensure it continues to pay leasing and parking charges for its grounded aircraft. AirAsia India is learned to be the first domestic airline to formally increase the borrowing limit. The decision to increase the limit from ₹500 crore to ₹1,500 crore was taken at a meeting of the shareholders in April.

    AirAsia India is a joint venture between Tata Sons, which owns 51 percent in the airline, and AirAsia Berhad. The special resolution was approved to carry out “existing and future financial requirements to support its business operations”

    AirAsia India, which has been struggling since it began its operations in June 2014, recorded a fourth-quarter net loss of ₹123.3 crore in FY19, which was 26 percent lesser than the same quarter in the previous year. It recorded revenues of ₹1,057.6 crore, a 65 percent increase from Q4 of FY18 on the back of a 38 percent increase in capacity, and a 19 percent increase in average fare.

  • AirAsia to slash workforce by at least 30%

    AirAsia to slash workforce by at least 30%

    Southeast Asia’s biggest low-cost carrier AirAsia Group is set to reduce its workforce by up to 30% as founder Tony Fernandes considers selling a 10% stake in the airline to raise cash. Desperately trying to stave off a cash flow crisis triggered by the coronavirus pandemic which has decimated the region’s travel and tourism industry, AirAsia will also slash remaining staff salaries by up to 75% in an attempt the save the airline, the Nikkei Asian Review has learned.

    The retrenchment will include cutting 60% of AirAsia’s cabin crew and pilots for both AirAsia and its medium-haul affiliate AirAsia X. AirAsia Group operates through Malaysia, Thailand, Indonesia, Japan, India and the Philippines.

    Almost all of the company’s 20,000 employees have been individually re-evaluated since January based on salary scale and performance, with the lay-off expected to continue through to the end of July.

    Multiple sources have told Nikkei that the airline — in which Fernandes continues to hold a majority stake — may also sell 10% of the company’s paid-up shares to raise cash, with South Korea’s SK Corp reportedly leading a trio of multinationals expressing interest.

    The share sale would not require shareholder approval as management has already been mandated to increase the number of new shares by up to 10% at a shareholders meeting last June. Korea’s third-largest conglomerate SK Corp could subscribe to new AirAsia shares of 1 Ringgit each, raising approximately $78.4 million for the airline. SK Corp, which has a major presence in the energy and telecommunications industries via its 95 subsidiaries, registered revenue of $213.6 billion last year and is backed by to $257.9 billion worth of assets.

    “All the proposals are being deliberated by the Board of Directors, with a decision can be expected as soon as next week,” a source said.

    While remaining employees are asked to take pay cuts ranging between 15%-75%, Fernandes has also slashed AirAsia’s capital expenditure and the working capital of all the group’s operating airlines. Fernandes and the airline’s co-founder Kamarudin Meranun have also agreed to draw no salary for the medium term.

    “Budgets for departments have been slashed while the salary cuts are expected to last until the end of next year,” the source said. “AirAsia only expects the situation to improve in 2022.”

    Employee benefits, which include free and discounted flights and complimentary meal coupons, have been curtailed significantly.

    “Bonuses, salary increments, and incentives have been put on hold while only travel allowance and basic salary paid,” the source said. Another source close to Fernandes said that Fernandes was also exploring the sale of unprofitable airline ventures in Japan and India.

    “He (Fernandes) is open to reduce stakes or even exit Japan and India, due to the complexity of the domestic industry and escalating costs if compared to sales,” the source, who declined to be named. Thai AirAsia was exploring a merger with several domestic budget carriers in an attempt to survive the pandemic.

    Malaysia’s government is also looking at channeling over $350 million to the country’s three main cash-strapped carriers AirAsia, Malaysia Airlines, and Malindo Airways as part of a broader economic rescue package.

    The government hopes the funds will help the airlines survive the pandemic crisis and new operating procedures which may include social distancing onboard and contactless check-in.

  • AirAsia Indonesia to resume flight this month amid relaxation of restrictions

    AirAsia Indonesia to resume flight this month amid relaxation of restrictions

    AirAsia Indonesia will resume flights on June 19 as the country has gradually relaxed rules on large-scale social restrictions, the airline said today. President director of AirAsia Indonesia Veranita Yosephine Sinaga said that preparations for the resumption of scheduled flights had been carried out.

    “AirAsia is committed to serving the needs of traveling or transporting goods to across the country and abroad through special charter flights for passengers and cargoes,” she remarked.

    The airline said that travelers flying with AirAsia in the future are required to understand and strictly adhere to and comply with health and immigration requirements, and the travel restrictions set up by the governments of the country of origin and those of the destination, local media reported.

    The airline said it will gradually reinstate its services around the networks once the global health situation improves and regulatory restrictions are terminated.

    Indonesia has gradually relaxed its restrictions during the Covid-19 pandemic in the hope of a pickup in business activities but also heeded the areas where transmission rates remain afloat.

    Covid-19 has killed 1,851 people across Indonesia and infected 31,186 others, the Health Ministry reported today.

  • AirAsia offers flight change fee waiver

    AirAsia offers flight change fee waiver

    AirAsia has announced that it would waive flight change fees for any new bookings made between June 3 and October 31, 2020.

    In a statement today, it said the option is applicable for online bookings on airasia.com for domestic flights within Malaysia, Indonesia, Thailand, the Philippines and India.

    “Guests may make an unlimited number of flight date changes via the ‘My Bookings’ tab on airasia.com or the AirAsia mobile app, and may rebook their flights for travel up to December 31, 2020, subject to seat availability and fare difference,” it said.

    Meanwhile AirAsia Group president (Airlines), Bo Lingam said due to the unprecedented circumstances relating to the current public health situation and the associated travel restrictions, travel plans may be fluid throughout this year.

    The airline said the flight date and time change is only applicable up to 48 hours before the original departure time and up to four hours for AirAsia India.

    For further information, guests can visit this link.

  • Thai AirAsia chief proposes longer weekends

    Thai AirAsia chief proposes longer weekends

    Thai AirAsia’s executive chairman is proposing to the government a policy allowing one day working from home per week to avoid public congestion and boost the domestic tourism market to reach its target of 100 million trips this year.

    As more people get used to working from home, the government should consider allowing civil servants and private companies to work remotely one day a week, said Tassapon Bijleveld, executive chairman of SET-listed Asia Aviation (AAV) and the largest shareholder of Thai AirAsia.

    He said that when people are not bound to an office routine for Fridays, there’s a chance they’ll consider taking more trips for three-day weekends.

    The Tourism Authority of Thailand and the Finance Ministry are working on a tourism stimulus plan to make activities more affordable in the second half of the year.

    Mr Tassapon said he discussed the idea with the state agency, arguing that it would help efforts to push domestic tourism once the coronavirus crisis ends.

    “The domestic market still has a chance to take the lead in restoring the national economy, but it will depend on the scale of efforts from the government and cooperation from the private sector,” he said.

    He also encouraged the Interior Ministry and governors of each province to scrap the 14-day quarantine for inter-provincial travelers, as well as make clear whether a health certificate is needed. Some provinces have not clarified the rules, and airlines cannot plan routes to those destinations.

    Mr Tassapon said that while the aviation industry in Thailand is at a critical stage, the government can help it by offering local travelers a tax deduction on expenses for domestic airfares, which the previous scheme didn’t cover.

    According to the Tourism and Sports Ministry, local travelers took 24.7 million trips during the first four months of this year, down 50.3% year-on-year, generating 190 billion baht for the economy, down 48.3%.

    Mr Tassapon said Thailand’s tourism landscape after the global health crisis will lean towards quality tourists because more requirements for each trip will make people want to stay longer and spend more in Thailand instead of coming 3-4 times a year as they did before the pandemic.

    Moreover, Thailand should preserve the natural resources that have been restored during the outbreak.

    To achieve those goals, attractions are necessary for certain areas such as the northeastern provinces of Thailand.

    In the past, most tourists went to southern Thailand, which boasts plenty of famous resort islands, resulting in exploitation of nature and unbalanced tourism revenue.

    The Board of Investment should invite a major theme park operator such as Disney or Universal Studios to open a full-scale park in destinations that lack natural attractions, Mr Tassapon said.

    He noted that almost every province in the Northeast has an airport already. New investment could create many jobs for local communities.

  • AirAsia to resume Philippine domestic flights starting June 3

    AirAsia to resume Philippine domestic flights starting June 3

    AirAsia announced on Sunday that it will be resuming its domestic flights starting June 3 as quarantine protocols are eased in several areas in the country including Metro Manila.

    In an advisory, AirAsia said that resumption of services will gradually increase to include international destinations by July 1.

    Selected domestic flights are available for booking via the airline’s website or mobile application. Travelers can also use their credit accounts to redeem these flights.

    AirAsia also announced that operations for domestic flights will be temporarily moved to Terminal 3 of the Ninoy Aquino International Airport from its previous location at Terminal 4.

    Travelers were advised to expect enhanced safety measures which include the mandatory wearing of face masks to be permitted to travel, among others.

    AirAsia Philippines CEO Ricky Isla said assured the traveling public that they are “well prepared to welcome everyone aboard.”

    “During the hibernation of our fleet, we took the time to step up our handling procedures to ensure that our guests have a swift and safe journey with us. Needless to say, we are well prepared to welcome everyone on board,” Isla said.

    “As we resume our services around our network, AirAsia is determined to help rebuild our economy and country,” Isla added.

    Other airline companies such as Philippine Airlines and Cebu Pacific have earlier announced the resumption of some flight operations this June.

  • AirAsia enhances digital self check-in prior to flights resumption

    AirAsia enhances digital self check-in prior to flights resumption

    AirAsia has rolled out a number of additional safety procedures prior to the resumption of its flights, including enhanced digital self-check-in procedures.

    AirAsia check-in kiosks at airport terminals have been designed to perform contactless transactions by scanning QR codes of flight bookings from mobile devices or printed boarding documents. Guests only need to check-in online to generate a code, which will activate the kiosks automatically.

    “We look forward to flying with our guests as soon as circumstances allow it. With the hope that the global community is on its way to recovery, we continue to put in place measures that will safeguard the health and wellbeing of our passengers and crew. One way AirAsia is doing this is by maximizing the power of technology in line with our vision of becoming a fully digital company,” AirAsia Philippines Chief Executive Officer Ricky Isla said.

    To initiate a contactless transaction at kiosks, guests are advised to check-in first on the AirAsia.com website or mobile app. The generated QR code on their mobile device or printed document after checking-in may then be scanned at the kiosk, which will always be on “active mode” to read QR codes. Scanning a QR code will automatically print boarding passes and baggage tags without having to touch the kiosk’s screen.

    Guests may seamlessly self-check-in on the AirAsia.com website and mobile app 14 days up to 1 hour before the scheduled departure time.

    AirAsia’s mobile app will also see an enhancement soon where guests can scan their passports via the app itself, facilitating more streamlined user experience and a seamless and contactless self-check-in process. There are also plans to progressively add other features such as travel visa scanning capabilities in the near future.

    Meanwhile, measures that will be strictly enforced as part of the safety procedures include physical distancing at check-in and boarding queues.

    Guests will be required to have their body temperature checked by airport or airline personnel. Protective gear such as face masks will also be required inside the aircraft, and all passengers will be encouraged to practice high personal hygiene throughout the flight.

    Guests who experience symptoms related to Covid-19 during a flight are advised to seek assistance from cabin crew, who have been trained to handle inflight medical situations. Flight crew who attend to guests with said symptoms will be placed under home quarantine for 14 days in compliance with government guidelines.

    Protective equipment will be provided to ground and cabin crew while all aircraft will be furnished with antibacterial sanitizers compliant with the Bureau of Quarantine.

    All AirAsia aircraft, which are fitted with hospital-standard High-Efficiency Particulate Air (HEPA) filters, will also be sent for thorough disinfection after each flight with the use of disinfectant approved by the Bureau of Quarantine and the Civil Aviation Authority of the Philippines.

    AirAsia is complying with advice and regulations from the local government, civil aviation authorities, global and local health agencies, including the World Health Organization.

    AirAsia continues to closely monitor the situation and reserves the right to announce further policies according to the latest developments.

  • AirAsia extends credits for 2 years

    AirAsia extends credits for 2 years

    AirAsia customers with flights that had been scheduled to depart between March 23 and July 31, 2020 can now choose between a credit with a 2-year validity, or unlimited changes for flights departing up to Oct 31, 2020.

    AirAsia has also extended all credits previously issued for COVID19 related disruptions with validity for up to 2 years.

    The unlimited flight changes option means that customers can change their booking to any new travel date before Oct 31, 2020, on the same route, for an unlimited number of times, without any additional cost, subject to seat availability.

    The credit can be redeemed within 730 calendar days from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on AirAsia’s website.

    The two options are only applicable for direct online bookings made via airasia.com.

  • AirAsia India starts domestic flight bookings for 21 destinations

    AirAsia India starts domestic flight bookings for 21 destinations

    Low-cost carrier AirAsia India has started bookings for 21 destinations ahead of the resumption of domestic flights from Monday.

    In a release, the airline said it would strictly follow the SOPs (standard operating procedures) and guidelines laid out by the regulatory bodies to enable safe travel.

    AirAsia flights are open for booking for travel to all its 21 destinations where it flies to in the country, the release issued on Saturday said.

    “We are appreciative of the government working collaboratively with all stakeholders to define the new protocols to help open up domestic flying in a calibrated manner keeping the health and safety of passengers and the airline crew in focus.

    “The new SOPs and guidelines will pave the way for ensuring and instilling a sense of confidence amongst passengers,” Sunil Bhaskaran, AirAsia India Managing Director and Chief Executive Officer, said.

    Among other measures, the airline would facilitate regular disinfection procedures to control or kill infectious agents using the cleaning, sanitizing, and disinfecting products approved by the public health authority and aircraft manufacturer.

    According to the release, passengers would have to mandatorily web check-in, complete their self-declaration form, and download the Aarogya Setu app before they arrive at the airport. They have also been advised to report two to four hours prior to the departure time to allow enhanced health and safety processes to take place.

    Reverse zone boarding process starting from the rear of the aircraft would be followed, it added.

    Commercial flight services remain suspended since March 25 when the nationwide lockdown to prevent the spreading of coronavirus infections was imposed.

  • AirAsia India resuming domestic flight operations on Monday

    AirAsia India resuming domestic flight operations on Monday

    Domestic flight operations are all set to resume in a calibrated manner from Monday (May 25). AirAsia India is also resuming domestic flight operations tomorrow, the carrier informed on Sunday,

    In a tweet AirAsia India said, “AirAsia India is resuming domestic flight operations tomorrow, i.e. 25.05.2020. Passengers undertaking travel to any state are required to read, understand, and comply with the health and other protocols prescribed by the destination State / UT for airline travelers.”

    Note that the government has fixed upper, lower fare limits for the next three months to ensure there is no overcharging by airlines in view of an expected rush of passengers and heightened demand for tickets.

    It is worth mentioning that IndiGo, SpiceJet, AirAsia India and Vistara started taking bookings for flights starting May 25. The government had announced on May 17 that domestic flight operations will remain suspended until May 31. However, a day later, the union civil aviation minister had said the decision to allow flights is also up to state governments.

    On May 20, Aviation Minister Hardeep Singh Puri surprised people by announcing that the government will allow domestic passenger flights to resume from May 25 in a calibrated manner.