Tag: airasia

  • AirAsia X cuts 2019 loss despite revenue decline

    AirAsia X cuts 2019 loss despite revenue decline

    AirAsia X narrowed its operating loss to MYR90.1 million ($21.3 million), despite a decline in passenger numbers which affected its total revenue.

    The loss posted in 2019 is an improvement to the MYR204 million loss made in 2018.

    Revenue for the year ended 31 December 2019 declined 4% to MYR4.4 billion, as the number of passengers fell 8.3% to 6.07 million due to capacity cuts it undertook, and weaker travel demand in the first nine months of 2019.

    Total expenses fell 5.8% to MYR4.05 billion, on lower expenditures related to fuel, user charges, and other operating expenses.

    Unit cost without fuel were 1.9 cents, and including fuel, this was 2.5% lower year-on-year to 3.1 cents. While RASK was unchanged at 3 cents, RPKs were down 3%. Seat load factor was flat at 81%, and that seat capacity declined 2%.

    Net loss, however, swelled to more than MYR489 million, on significant increases in finance costs and the adoption of a new accounting standard on leases.

    As of 31 December 2019, the company’s cash and cash equivalents stood at nearly MYR308 million, up from the MYR253 million last year.

    Overseas units in Indonesia and Thailand saw a mixed performance. Indonesia AirAsia X cut its losses while Thai AirAsia X reversed its previously profitable streak.

    Indonesia AirAsia X reduced its operating losses by more than half to MYR36.7 million, after ceasing scheduled services for charter and wet-lease operations at the start of 2019. Revenue for the year stood at MYR76.6 million, while loss before tax was MYR47.3 million.

    Thai AirAsia X posted an operating loss of more than MYR137 million for 2019, reversing the operating profit of MYR48.7 million in 2018. Revenue grew 17.3% to MYR1.79 billion, while loss before tax came in at MYR86.5 million.

    AirAsia X’s Malaysia chief Benyamin Ismail says the airline has seen “significant improvements” in its business performance, as it focused on improving yields in core markets. It also began a Kuala Lumpur-Singapore service to support the route’s strong demand, as well as Kuala Lumpur-Tokyo Narita.

    In its outlook detailed in an investor presentation, AirAsia X plans to cancel unprofitable routes such as Jaipur, Lanzhou and Tianjin, and explore route suspensions as it tries to overcome the challenges from the coronavirus outbreak.

    It notes that China represents a third of its capacity, and this “poses [a] severe impact” on the company. An “aggressive” capacity management will be made in the first half of 2020, with more than 600 flights cancelled in March.

    To stimulate air travel demand and boost its short-term cashflow, it will also conduct aggressive promotions and waive off fees for its FlyThru transfer service.

  • AirAsia X Asks To Put Off Aircraft Lease Payments

    AirAsia X Asks To Put Off Aircraft Lease Payments

    AirAsia X leases 17 A330-300 aircraft from nine lessors. While the majority of lessors have one or two aircraft each flying under AirAsia X colors, BOC Aviation and ICBC Leasing have three aircraft each at AirAsia X.

    We have approached AirAsia X to confirm this. They declined to address our questions, citing a blackout period pending release of the latest financial information later in February.

    One unidentified lessor says they value their relationship with AirAsia X. However, the depth and breadth of that relationship does not extend to, say, letting the airline skip lease payments for three months.

    AirAsia X is the long-haul sibling airline to AirAsia. AirAsia X has been around for over 12 years and now flies to 22 destinations around the Asia Pacific rim with its 24 aircraft.

    Even before the coronavirus outbreak in January, AirAsia X was encountering financial turbulence. The airline lost nearly USD$39 million in the first half of 2019. This was a ten-fold increase on its loss for the first half of 2018.

    Ongoing financial problems at AirAsia X have caused the airline to ask for lease payment holidays before.

    The coronavirus outbreak and subsequent downtown in travel demand will deepen AirAsia X’s financial woes and is likely behind this latest request from the airline.

    AirAsia X is highly reliant on Chinese tourism, dedicating 30% of its available seat capacity to the country. China is usually Malaysia’s third-biggest source of tourists. Now flights on nine of AirAsia X’s twelve Chinese routes are either suspended or canceled.

    Besides China, most of Malaysia’s tourists come from within Asia. As a low-cost tourist airline, AirAsia is a proverbial canary in the coalmine when tourist travel patterns shift.

    There is considerable speculation that the coronavirus and its impact on airlines will send some over the financial edge. Some of this speculation has come from the CEOs of stronger airlines. One CEO said he expected “weaker” airlines in the Asian region to be consolidated or go out of business.

    Despite its mediocre financial performance, AirAsia X does have significant financial firepower behind it. The airline was floated on the Malaysian stock exchange in 2014. The largest shareholder is Tune Group (the investment company for AirAsia’s Tony Fernandes and Kamarudin Meranun). AirAsia itself and various AirAsia subsidiary businesses all have significant stakes.

    AirAsia X probably has the financial muscle to pull through the current downturn in travel demand. But it will not be easy. Having to go cap in hand to aircraft lessors to ask for a payment holiday is a sign of that.

    It makes me wonder how airlines under the Lion Air group are going to survive. Two of them in mind are Malindo (of Malaysia), and Thai Lion Air. They don’t publish their financial results, do they? Or do they?

    RH Hastings

    As per the recent Airbus bribery settlement (31Jan20) and in addition to their financial issues AirAsia executives may have been bribed by Airbus to buy planes. So, the UK Serious Fraud Office (SFO) and Malaysia’s government’s are investigating further. Reports suggest their payment was to AirAsia executives’ now defunct Caterham F1 car racing team. Do airline manufacturers or their representatives rank the financial and airline’s regional reputation during sales negotiations? In the west it is common to research via the likes of a Dun & Bradstreet report to ascertain reliability and condition of a seller or buyer.

  • AirAsia Cancels Flights to South Korea Over Covid-19 Coronavirus

    AirAsia Cancels Flights to South Korea Over Covid-19 Coronavirus

    AirAsia Passengers can find the latest updates via Twitter: @AirAsia_Thai and Facebook: facebook.com/airasia. They can contact customer support on Twitter: @AirAsiaSupport, while they can check flight status through “Flight status” on the website: airasia.com.

    Thai AirAsia has canceled all flights to South Korea from March 6-27 due to the Covid-19 coronavirus outbreak. The cancellation in flights comes after the South Korean government issued a travel advisory to its citizens.

    Last week Thailand’s outbound tours were left in limbo after South Korean airlines suspend flights to Thailand amid coronavirus fears. The countries’ Health Ministry urged South Koreans to refrain from traveling to regions with confirmed coronavirus cases.

    South Korea has prioritized guarding against the entry of the virus from regions other than China. Using screening measures for passengers who have traveled to; Thailand, Singapore, Japan, Hong Kong, Taiwan, Malaysia, and Macau.

    AirAsia X has offered three options for passengers affected by this cancellation:

    (1) Passengers can postpone the travel date on the same route for one time within 30 days without additional costs. However, it will depend on seat availability on the flight and the conditions specified.

    (2)  Passengers can keep their points in the AirAsia BIG point reward account for travel in the future. Which must be booked within 90 calendar days from the original schedule. However, passengers can schedule the new travel date after the expiry date if the flight schedule is still available.

    (3)  AirAsia Passengers can request a full refund for all flights to and from South Korea.

    The airline will inform concerned passengers about the cancellation via email or SMS.

    Meanwhile, passengers can request offers via Ava Live Chat at support.airasia.com. In case of booking through a dealer or online travel agent, passengers must proceed with the agent that they had booked with. However, the airline will monitor the situation closely and update information periodically.

  • AirAsia offers up to 30% off for flights from KL

    AirAsia offers up to 30% off for flights from KL

    AirAsia Group Bhd is offering 30% off all its flights out of Kuala Lumpur from now until Feb 23, except those operated by AirAsia India and AirAsia Japan.

    The special sale is for travel between Feb 24 and Sept 30.

    In a statement today, AirAsia said the discounted base fares are for short-haul flights from Kuala Lumpur to destinations such as Johor Baru, Bintulu, Kuantan, Maldives, Krabi and Kolkata.

    “Our goal is to make travel more affordable and seamless than ever before as we continue our transformation to become a leading online travel package platform — now offering much more than just airfares,” airasia.com CEO Karen Chan said.

  • AirAsia active, falls 2.52% on potential RM1.1b loss amid Covid-19 outbreak

    AirAsia active, falls 2.52% on potential RM1.1b loss amid Covid-19 outbreak

    Shares in low-cost carrier AirAsia Group Bhd (AAGB) fell by as much as 2.52% at mid-morning following a report by CGS-CIMB Research that flagged a potential core net loss of RM1.1 billion for the aviation group amid the ongoing Covid-19 outbreak.

    As of 10.45am, shares in AAGB fell 3 sen to RM1.16, giving the group a market capitalization of RM3.88 billion.

    AAGB saw 14.77 million shares traded and is the sixth most actively traded counter on Bursa Malaysia today.

    At the time of writing, AAGB is just one sen away from its one-year low of RM1.15 on Feb 4, 2020.

    CGS-CIMB Research had opined in a note to investors that it was expecting AAGB to post a core net loss of RM1.1 billion in the financial year ending Dec 31, 2020 (FY20), from its previous expectation of a RM147 million core net profit.

    This was due to the impacts of the Covid-19 outbreak on passenger movements, particularly as AAGB’s operations in Malaysia, Thailand and the Philippines have significant exposure to the North Asia region, which includes China.

    These impacts include lower passenger demand and yield.

    The research house had also slashed its target price (TP) on the low-cost carrier to RM1.03, from RM1.58 previously, while maintaining its hold call on the stock.

    The lower TP is based on a lower 2020 price-to-book value (P/BV) of 0.73 times (from 1 times), which is two standard deviations below its P/BV mean since 2013.

    “AAGB is less able to tolerate unexpected changes to demand and yields given that its profitability has already been ravaged by the higher cost of leasing planes, with virtually all of its planes having been sold and leased back in the past two years. AAGB has already lost its lustre among investors, and Covid-19 will turn conditions far more hostile,” CGS-CIMB said in a note Feb 17.

    In terms of analyst coverage, AAGB has 22 analysts covering it — with 10 sell calls, 10 hold calls and only two buy calls.

    Its consensus TP stands at RM1.41 — with TPs among the analysts ranging from RM1 to RM2.16.

  • How scandal-hit AirAsia could fall even further

    How scandal-hit AirAsia could fall even further

    According to Malaysia’s Prime Minister Mahathir Mohamad, who controversially chose to weigh in on a bribery scandal involving top executives at budget airline AirAsia amid ongoing official probes, a bribe is only a bribe when an inducement is pocketed for personal gain.

    “I hear there are allegations that AirAsia is involved in corruption. I am hesitant to comment, but usually, when governments buy equipment, we always ask for an offset,” Mahathir said on February 6.

    “If the money we obtain does not go into our own pocket, but instead is meant for a certain purpose, then it becomes an offset and this is not bribery. That’s my view,” he said.

    The premier’s remarks were widely seen as tacit approval of AirAsia business dealings that British prosecutors at the United Kingdom’s Serious Fraud Office (SFO) have deemed as fraudulent.

    Bribery claims involving two still-unnamed AirAsia executives came to light late last month after French airplane maker Airbus admitted to paying US$50 million to secure a large aircraft order with the budget carrier.

    Tony Fernandes, the low-cost airline’s charismatic chief executive, and his joint-venture partner, Kamarudin Meranun, have been implicated in the scandal.

    Both men stepped down from AirAsia temporarily last week after issuing a public statement categorically denying allegations of wrongdoing and vowing to work with investigators.

    The Malaysian Anti-Corruption Commission (MACC) and national aviation and securities regulators have since opened probes into the allegations, casting a cloud of uncertainty over one of the best-known brands in Asian aviation, one that has arguably put Kuala Lumpur on the global map as a regional travel hub.

    The Prime Minister’s Office chose to clarify Mahathir’s statement as some critics speculated that he had sought to influence ongoing official investigations.

    Legal experts and others said the government procurement contract practices he referred to are not applicable to transactions by private entities that are answerable to public shareholders.

    “In answer to questions by the press, he (Mahathir) pointed out that it is normal for the government to request for offset to benefit from big purchases. He did not say that AirAsia was benefiting from this normal practice,” read a statement from the Prime Minister’s Office. “It is up to the investigators to determine whether it is a bribe or not.”

    The SFO’s bribery complaint concerns a sponsorship deal involving the now-defunct Caterham Formula 1 racing team then-privately owned by Fernandes and Meranun in their personal capacities, which Airbus admitted was the recipient of a $50 million inducement.

    AirAsia maintains the sponsorship deal was a “branding exercise” supported by Airbus.

    “You cannot ‘offset’ a bribe or direct monies to be paid to others after inflating the value and calling it an ‘offset’. That is corruption,” said Dave Ananth, a former Malaysian magistrate.

    “Mahathir has his views [but] perhaps it is best not to comment whilst investigations are ongoing.”

    Other legal wheels are in motion, with at least one AirAsia shareholder maneuvering to take so-called statutory derivative action, a lawsuit against a director or officer of a company who allegedly committed wrongdoing.

    Mathew Thomas Philip, a lawyer representing the individual shareholder who asked not to be named, elaborated on the matter at a recent public event in the Malaysian capital.

    “The position that we are taking is that when the news broke out that a $50 million bribe was made, in my view, the board of directors had a requirement to disclose [whether] they have in their possession relevant material that this is not a bribe, that this was in fact something that was disclosed to the board,” said Philip.

    Section 221 of Malaysia’s Companies Act, he explained, requires directors with an interest in a contract or proposed contract to declare the nature of that interest at a meeting of the board of directors. In simple terms, if those interests are disclosed and approved by the board, they cannot be considered a bribe.

    “If this payment was made, at that particular time it would be incumbent on those directors who had an interest in that sports company to have declared it to the board meeting,” he continued. “Under our listing requirements, it was mandatory for them to have immediately made that announcement because it is price sensitive information.”

    Philip, founder and managing partner of law firm Thomas Philip, told Asia Times that his client would send a notice to AirAsia’s company’s directors on February 10 outlining his intention to take statutory derivative action. Malaysian law allows companies a 30-day period to initiate, intervene in or defend such a legal proceeding if it chooses to do so.

    “We don’t see any disclosure. The law is quite clear, you have to disclose this. Really, the rules are you don’t come and justify post-nondisclosure. The issue is about nondisclosure, which leads to the fact that technically, it is a secret profit,” said Philip. “There’s no such thing as ‘offset’ in the context of this case.”

    If AirAsia’s board of directors can substantiate that such a disclosure had been made and approved, which it has yet to do despite denials of impropriety, Philip said his client would withdraw their notice of statutory derivative action. “I think their response to the [notice] letter will say everything,” Philip remarked.

    When news of the bribery scandal emerged, AirAsia Group Bhd and its long-haul subsidiary AirAsia X Bhd’s shares went into free-fall.

    On February 5, AirAsia Group Bhd’s share price fell to 1.12 ringgit, a 52-week low, as a massive selldown saw its trading volume exceed the daily average by 430%. AirAsia X Bhd shares hit a record low of 11 sen on February 4.

    Though the carrier’s shares rebounded after Mahathir’s comments, market analysts expect further turbulence as separate bribery probes make headway.

    “AirAsia’s stock price is likely to fall further if the MACC or SFO brings successful charges against the two executives or the airline,” said Mark Pacitti, founder and managing director at investment firm Woozle Research.

    Both scenarios, he said, would be detrimental to the low-cost carriers and their subsidiaries’ future growth potential.

    “That level of uncertainty would likely bring forward a wave of analyst downgrades, sending the shares lower. An unfavorable result from either the SFO or MACC probes into the corruption scandal risks causing long-term financial, commercial, and reputation damage to the founder and airline that will take many years to reverse,” Pacitti said.

  • AirAsia flight to bring Malaysians home lands in Wuhan

    AirAsia flight to bring Malaysians home lands in Wuhan

    The AirAsia aircraft sent to bring the 141 Malaysians in Wuhan and their families home has landed at the city’s airport.

    A flight-tracking website shows that AirAsia flight AK8264 landed at Wuhan Tianhe International Airport at 8.53 pm on Monday (Feb 3).

    It is expected to bring back the 141 Malaysians, their foreign spouses, and children stranded in Hubei province following the lockdown of Wuhan city – the epicenter of the novel coronavirus (2019-nCoV) outbreak.

    Wuhan has been locked down by the Chinese authorities due to the outbreak.

    The time of their departure has yet to be confirmed, and the plane – which is carrying 500,000 pairs of gloves for the Chinese as a gesture of the Malaysian Government – left KLIA2 at 3.50 pm on Monday.

    Earlier, Bernama reported that Deputy Prime Minister Datuk Seri Dr. Wan Azizah Wan Ismail said that all 141 Malaysian citizens, their spouses, and children would be required to go through a health screening in Wuhan before being allowed to board the plane back to Malaysia.

    The Central Disaster Management Committee chairman added that all 167 people on board (comprising 141 Malaysian citizens, their spouses and children, 12 crew, eight members of the mission and six officers from the Malaysian Embassy in Beijing) would go through another heath screening at the Air Disaster Unit (ADU) of the Kuala Lumpur International Airport (KLIA) when the flight returns.

    “Those found to have the symptoms will immediately be sent to a hospital, while others will be taken by bus to a monitoring center where they will be under observation for 14 days, ” she said.

    Wan Azizah also said that the National Disaster Management Agency (NADMA) will inform their families in Malaysia on the flight’s details, the health screening and the quarantine period.

  • AirAsia cancels all flights between Philippines and People’s Republic of China

    AirAsia cancels all flights between Philippines and People’s Republic of China

    In compliance with the Philippine government’s directive imposing travel restrictions from the People’s Republic of China, AirAsia is cancelling all its flights between the Philippines and mainland China, Hong Kong SAR and Macao SAR until further notice from the Philippine government.

    AirAsia is also extending the provisions to move flights, obtain a credit account or full refund for guests with flight bookings to/from all destinations in mainland China, Hong Kong SAR and Macao SAR.

    All flights to and from Wuhan remain suspended until 29 February 2020.

    All affected guests will be promptly notified via email or SMS. AirAsia strongly encourages guests to update their contact details using the “My Bookings” feature on airasia.com to ensure that they receive timely notifications. Guests can also check on their flights via the “Flight Status” function on airasia.com website and mobile app.

    Apart from the Philippines, certain destinations within AirAsia’s flight network have imposed travel bans for guests based on nationalities, cities of origin, travel history or the purpose of travel. Guests are advised to check with their respective governments or embassy offices prior to travel.

    The following options are available to AirAsia guests who were affected by the flight changes and travel bans:

    1. Move flight: One-time flight change to a new travel date on the same route within 30 calendar days from original flight time without additional cost, subject to seat availability. Applicable for guests affected by cancelled flights (except flights to/from Wuhan) and travel restrictions imposed; OR

    2. Credit account: Retain the value of your fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 90 calendar days from the issuance date for your travel with us. The actual travel dates can be after the expiry date as long as our flight schedule is out. Applicable for all flights to/from mainland China, Hong Kong and Macao until 15 February 2020 (or 29 February 2020 for flights to/from Wuhan only) that was ticketed prior to 28 January 2020; OR

    3. Full refund: Obtain a full refund to your original payment method for the amount equivalent to your booking. Applicable for all flights to/from mainland China, Hong Kong and Macao until 15 February 2020 that was ticketed prior to 28 January 2020.

    Guests whose flights fall into the above date range can obtain a full refund in the amount equivalent to that booking in the form of original payment. Refund requests can be made with AVA at support.airasia.com. From the main menu categories available, click on “Refund” then “New Refund Request” and finally “AirAsia flights to/from Wuhan” for flights to/from Wuhan OR “China Voluntary Refund” for flights to/from other China destinations, including Hong Kong and Macao. From there, simply follow the instructions as directed by AVA.

    For bookings made through travel agents including online travel agents, refund requests are to be made via the respective travel agents.

    AirAsia assures that the safety and wellbeing of our guests and Allstars is our top priority. AirAsia is complying with advice and regulations from the local government, CAAC, global and local health authorities, including the World Health Organisation.

    AirAsia guests who are in Wuhan are advised to abide by announcements made by the Government and health authorities, and to contact their respective diplomatic missions or embassies in mainland China for assistance.

    AirAsia is closely monitoring this situation and reserves the right to announce further policies according to the latest developments.

    Follow AirAsia on Twitter (@AirAsia) and Facebook (facebook.com/AirAsia) for the latest updates, or contact our customer support team at support.airasia.com. Guests are also encouraged to check their flight status at airasia.com/flightstatus for live updates.

  • AirAsia revenues boosted by tailored services

    AirAsia revenues boosted by tailored services

    On January 15, this journalist visited “Santan Restaurant” located inside the Mid Valley Megamall in Kuala Lumpur, the capital of Malaysia. Santan Restaurant, which is run by a Malaysian low-cost carrier (LCC), is the world’s first restaurant specializing in airplane food.

    Opened in December last year, the restaurant offers some 20 varieties of snacks and lunchbox as well as beverages and coffee that are actually served onboard. An in-flight meal with a beverage can be had for around 4,500 won. “We’re planning to franchise the brand to meet the increasing consumer demand to experience in-flight food on land,” said Catherine Ko, the senior manager at Santan Restaurant.

    AirAsia is building international reputation as a low-budget airliner posting additional revenues through such fringe services and businesses as Santan Restaurant. The company also became the first LCC to introduce a “Flatbed seat,” a premium seating comparable to business class of large-sized carriers. AirAsia also features a “silent zone” exclusive to passengers aged 10 or older, and it offers a special seat dedicated to couples.

    The LCC allows passengers to choose the amount of luggage transfer service from 20 to 40 kilograms. Flight fares are set according to the luggage weight and time of ticket purchase, providing an expanded scope of choice to meet the different needs of passengers. AirAsia is actively harnessing data to develop better services by identifying consumer needs. The airliner analyzes passengers’ information such as their patterns or preferences throughout the entire cycle from travel planning, tickets issuance to boarding.

    While the seats come with no back-side monitors, AirAsia is providing their passengers with a rental service of tablet PCs containing video content, such as movies or dramas, as well as useful information on duty-free products, shopping, and tourist guide. Users are required to enter their information such as gender, age, and flight number. This gives the airliner access to the preferences and interests of its passengers.

    AirAsia.com, one of the company’s departments, developed a new service that allows passengers to choose what they want from various options such as hotels, leisure activities, Airtels, and traveler’s insurance. Passengers can purchase the flight tickets of other airliners on AirAsia’s homepage and enjoy shopping on its online shopping mall.

    “We’ve identified the trend where an increasing number of consumers are all pursuing different lifestyles in using airline services, so we’ve developed services that satisfy such varied needs,” said Tony Fernandes, the CEO of AirAsia.

  • AirAsia shaves carbon footprint

    AirAsia shaves carbon footprint

    AirAsia will implement digital solutions to improve fuel efficiency and reducing carbon emissions.

    Developed by the Paris-based Safety Line, OptiFlight-In-flight guidance is a unique suite of digital solutions that optimize all flight phases.

    Following extensive validation tests, AirAsia has implemented OptiClimb which will save up to 3%  of its climb fuel, potentially representing a fleetwide carbon footprint reduction of at least 73,000 tons of CO2 per year.

    By introducing new digital initiatives to its flight operations, AirAsia is not only offsetting its carbon emissions but also pro-actively reducing them at the source whilst also further reducing costs for the benefit of its customers.

    AirAsia Group chief operations officer Javed Malik said: “AirAsia is making every effort to improve its operational efficiency and become a digital airline in all aspects of our business including flight operations, and OptiFlight will allow us to leverage vast amounts of flight data with the aim of reducing CO2 emissions.”

    In addition to implementing OptiClimb, AirAsia joined the OptiFlight Innovation Partnership in September 2019, which provides further flight optimization opportunities that will be explored in all flight phases. The airline will be the first in Asia to trial OptiDirect, a solution that recommends some adjustments to pilots based on historical tracks flown and forecasted weather on the route.

  • AirAsia celebrates 9% passenger growth in 4Q

    AirAsia celebrates 9% passenger growth in 4Q

    AirAsia Group has recorded a 9% increase year-on-year (y-o-y) in the number of passengers carried to 13.17 million for the fourth quarter ended December 2019 from 12.11 million passengers previously.

    In the same period, the carrier’s capacity expanded by 11% y-o-y to 16.02 million passengers from 14.38 million, driven by large increases in Indonesia and the Philippines.

    However, load factor, which is the number of passengers carried as a percentage of capacity, dipped slightly to 82% from 84% due to the increased capacity.

    This was particularly significant for AirAsia Indonesia whose capacity increase was 32% higher than in 4QFY18, while the total number of passengers carried by the carrier grew 30% y-o-y.

    “During the period, AirAsia Indonesia launched six new routes, which are Jakarta-Belitung, Jakarta-Sorong, Kuala Lumpur-Belitung, Kuala Lumpur-Pontianak, Jakarta-Johor Bahru and Surabaya-Lombok,” AirAsia said in a statement today.

    AirAsia Philippines also posted significant capacity growth during the quarter, up 27% y-o-y following the introduction of a new route, Manila-Bacolod, in addition to frequency increases across domestic and international routes such as Cagayan de Oro-Manila, Manila-Caticlan and Bangkok-Manila.

    The number of passengers carried by AirAsia Philippines grew by 21% y-o-y.

    AirAsia Malaysia also launched two new international routes, including a new route to Da-Lat in Vietnam from Kuala Lumpur.

    For the full financial year 2019 (FY19), AirAsia carried 12% more passengers y-o-y or a total of 83.5 million passengers.

    “Capacity expansion was significant during the year at 11% y-o-y on the back of taking 19 more aircraft, ending the year with a fleet size of 243 aircraft. AirAsia Group successfully achieved its target load factor of 85% for six AOCs (air operator’s certificate) in 2019,” AirAsia added.

    Shares of AirAsia closed down 2 sen or 1.33% at RM1.48, which translates to a market capitalisation of RM4.95 billion.

  • AirAsia extends suspension of Wuhan flights to Feb 15

    AirAsia extends suspension of Wuhan flights to Feb 15

    AirAsia has extended its suspension of all flights to Wuhan, China until Feb 15.

    On Thursday, the low-cost airline announced the suspension of its flights to Wuhan, the epicentre of a new coronavirus outbreak, until Jan 28.

    AirAsia’s flights to Wuhan depart from Kota Kinabalu, Bangkok and Phuket.

    AirAsia Bhd, in a statement today, said passengers affected by the move can obtain either a full refund or a credit account.

    It advised passengers to check with their respective governments or embassy offices prior to their traveling dates.

    “We are making provisions for guests with flight bookings to/from all destinations in mainland China to obtain credit account or full refund. Passengers can only choose one of the two options.

    “The provisions are for passengers who have purchased flight tickets to/from mainland China until Feb 15 and return flights from Feb 16 to 29, that were ticketed prior to Jan 24, 2020,” said the airline.

    Passengers who are affected by this change can obtain online credit to be credited into their AirAsia BIG Loyalty account, which can later be redeemed for ticketing within 90 days.

    The actual travel dates can be after the expiry dates of their cancelled ticket dates, as long as the flight schedule is out.

    The airline is also offering a full refund in the equivalent amount to their bookings as the other option.

    Refund requests can be made with AVA at support.airasia.com, which passengers can find under “AirAsia flights to/ from Wuhan” for flights to/from Wuhan or “China Voluntary Refund” for flights to/ from other mainland China destinations buttons at the website.

    “For bookings made through travel agents including online travel agents, refund requests are to be made via the respective travel agents,” said the airline.

  • AirAsia X Launches Kuala Lumpur – Taipei – Okinawa Flights

    AirAsia X Launches Kuala Lumpur – Taipei – Okinawa Flights

    AirAsia X has launched flights between Kuala Lumpur and Naha Airport in Okinawa, Japan.

    AirAsia will operate the flights, which will fly via Taipei, four times per week on Mondays, Wednesdays, Fridays and Sundays.

    Flight D7 384 is scheduled to leave KL at 07:35 and land in Taipei at 12:20. The aircraft then departs Taipei at 13:20, landing in Okinawa at 16:00.

    The return flight, D7 385, is timed to leave Naha Airport at 17:30 and land in Taipei at 18:10 before departing for KL at 19:10. The aircraft is scheduled to land back in KL at 00:05 the following day.

    AirAsia X Chairman, Tan Sri Rafidah Aziz, said, “With the addition of Okinawa, AirAsia X now flies to 35 destinations. Together with AirAsia Group, our combined fleet of over 250 aircraft can now connect Okinawa with over 150 destinations across ASEAN, Asia Pacific, the Middle East and the US.”

    Travelers from Kuala Lumpur to Okinawa Naha are not required to obtain a visa during their one-hour stopover in Taipei and may return to their seats after clearing a quick security check of their carry-on bags and inflight belongings.

    “As we begin to accept the delivery of the technologically-advanced Airbus A330neo aircraft later this year, the Group will continue to evaluate and consider launching exciting and viable new routes to destinations such as in Eastern Europe, within Asia and Australia. Such new routes, if viable, can accelerate domestic and regional tourism growth, especially in key markets with high demand,” added Tan Sri Rafidah.

  • AirAsia, Malindo cancel all flights bound to and from Wuhan, China

    AirAsia, Malindo cancel all flights bound to and from Wuhan, China

    AirAsia Group Bhd and Malindo Air have both halted all flights to and from Wuhan, China, in view of the coronavirus outbreak there.

    While Malindo did not specify how long the suspension will be in effect, AirAsia said the canceled flights affect all AirAsia flights bound to Wuhan from Kota Kinabalu, Bangkok and Phuket until Jan 28.

    Both airlines, in making the announcement in separate statements today, said they are closely monitoring the situation in Wuhan.

    “This is in response to the travel ban from the officials in Wuhan on the coronavirus outbreak to ensure the safety, security, and comfort of air travel to the flight crew and guests or passengers,” said Malindo.

    “Passengers who hold a valid booking for travel between Jan 23 and Feb 8 this year may contact our call center at +603-7841 5388 or walk into our ticketing office for further assistance,” it added.

    AirAsia, meanwhile, assures that the safety and wellbeing of its guests and Allstars is its top priority. AirAsia is complying with advice and regulations from global and local health authorities, including the World Health Organisation.

    “AirAsia guests who are in Wuhan are advised to abide by announcements made by the Government and health authorities, and to contact their respective diplomatic missions or embassies in China for assistance,” it said.

    It has also arranged the following alternatives for those who wish to alter their traveling plans to and from Wuhan:

    1. Reroute: Reroute to any other mainland China station for flights to Kota Kinabalu, Bangkok and Phuket without additional cost, subject to seat availability. Applicable for all flights until Feb 29, 2020, or

    2. Credit account: Retain the value of your fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 90 calendar days from the issuance date for your travel with us. The actual travel dates can be after the expiry date as long as our flight schedule is out. Applicable for all flights until Feb 29, 2020, or

    3. Full refund: Obtain a full refund to your original payment method for the amount equivalent to your booking if flights are canceled. Applicable for all flights until Feb 15, 2020 and return flights from Feb 16-29, 2020.

    “Guests whose flights fall into the above date range can obtain a full refund in the amount equivalent to that booking in the form of original payment. Refund requests can be made with AVA at support.airasia.com. From the main menu categories available, click on ‘refund’ then ‘new refund request’ and finally ‘AirAsia flights to/from Wuhan’. From there, simply follow the instructions as directed by AVA.

    “For bookings made through travel agents including online travel agents, refund requests are to be made via the respective travel agents,” AirAsia added.

  • AirAsia celebrates traditional CNY through a child’s grand adventure

    AirAsia celebrates traditional CNY through a child’s grand adventure

    AirAsia has unveiled its Chinese New Year ad, ushering in the celebrations and casting fresh eyes on the age-old tradition of the lion dance.

    The custom is an essential part of CNY festivities, bringing good luck and fortune. The ad depicts a young boy’s grand journey as he travels to his grandmother’s house for the Lunar New Year.

    He daydreams about flying through the skies while wondering if he will meet the famed lion. He sees his family celebrating various CNY traditions.

    He becomes disheartened when it appears it won’t show but when all hope seems lost, his father hands him a hongbao letter, giving him the luck he needs to meet the lion.

    Chief executive officer of AirAsia Singapore Logan Velaitham said, “At AirAsia, we want to encourage our flyers to start the new decade with excitement and childlike wonder, letting it light the path to achieve double blessings of abundance, adventure and happiness for the new year.”

    Rudy Khaw, group head of branding, AirAsia Group added: “To a child, every journey is a grand adventure. At AirAsia, that’s exactly how we view travel. It isn’t just a journey, but an adventure waiting to be unravelled. It’s through travel that we find purpose, discover new experiences, reconnect with our loved ones and make new connections.”