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Tag: cargo

  • DHL Express Malta to expand capabilities on next-day deliveries

    DHL Express Malta to expand capabilities on next-day deliveries

    DHL Express, the world’s leading international express services provider, has taken a strategic decision to focus the activities of its Malta operation solely on Time Definite International (express) deliveries, reinforcing its commitment to ensure its parcels and documents are delivered on time.

    “Our express business is growing, and we want to focus on the cross-border e-commerce opportunities,” Charles Schiavone, Country Manager of DHL Express, said. “We will dedicate our resources on Express Services and achieve growth through quality.”

    As the company gears up for the forthcoming seasonal peak, Schiavone is keen to ensure the amount of successfully delivered shipments grows even higher. This service promise is backed by a further strengthening of the On Demand Delivery infrastructure through strategically placed automated DHL Parcel Lockers that are highly popular with its clients and can be accessed 24/7.

    DHL Express Malta has plans for five new Parcel Lockers in localities around Malta, including Mellieha, Zabbar, Zebbug and Zejtun, taking the total to 13. Additionally, another three add-on units will increase capacity to existing lockers. This will ensure that customers have a broader range to choose their preferred hi-tech unit.

    “We have seen our shipments growing by 20 per cent in the first six months of this year and we expect a similar increase in inward e-commerce business towards the end of the year,” Schiavone said.

    DHL Express Malta also plans to double the size of its facility in Luqa by the end of next year.

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  • DHL looks to pilot driverless trucks

    DHL looks to pilot driverless trucks

    A driverless car on Indian roads may still be a distant dream, but companies are actively looking at ways to use other autonomous vehicles like tractors, buses, trucks, and even choppers. German logistics giant DHL, for instance, feels driverless trucks can halve logistics costs and improve customer service.

    “In the last mile, on the line haul itself, the driverless technologies that are being piloted in Germany, we believe, have the potential to reduce line haul costs by 50 per cent,” Malcolm Monteiro, CEO, DHL eCommerce India told.

    About 65 per cent of logistics movements in India happen by road and about 85 per cent of these are in the unorganised sector; typically, a driver takes a truck for a long distance, and has to make stops for rest and food, which reduces the efficiency of truck use.

    “There’s a tremendous shortage of skilled drivers. We’re looking to see whether these vehicles can ply driverless in line haul on the last mile. If that happens, it brings in a lot of reliability into the system, besides reducing cost. Then we’ll probably not have to work on a hub-and-spoke model; we can even work point to point. So the entire business models could be looked at afresh with these technologies,” Monteiro said.

    Govt ‘favourable’ to idea

    Monteiro said the initial discussions with the Indian government over driverless technologies have been positive. “The government is favourable in terms of looking into it because it does realise there is a tremendous shortage of skilled drivers. So it will look at any technology to make sure the demand side is addressed. But we don’t have a concrete timeline. The intent is there, there’s ongoing discussion,” he added.

    Safety aspects

    But Moteiro said the company will test the safety aspects of driverless technologies in Germany before beginning pilots in India to ensure there is no scepticism about the technology here.

    “If we get this to work, it might look at it, pilot it. The intent is there, there’s ongoing discussion,” said Monteiro.

    DHL, however, is taking it one step at a time. “For a vehicle to be autonomous, driven fully, one of the first things that needs to happen is the electrification; we have a concrete target for electrification. And for autonomy to happen, we need everything electric. So, we are really focussing more of our efforts to electrify all our vehicles as a first step,” said Pang Mei Yee, Vice-President, Head of Innovation, Asia Pacific, Customer Solutions & Innovation, DHL.

    Yee feels these technologies can make the existing trucks a lot safer and more efficient even as the company prepares itself for a fully autonomous future.

    “Our smart trucks are a fantastic example where we are introducing a lot of optimisation efforts, notification to drivers for their behaviours. There are sensors that allow drivers to get reminded when they are eating while driving or when they are dozing off. So, progressively you’ll see intelligence built into the truck. Full autonomous vehicles are still some time off,” Yee said.

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  • Shopee Sellers in China to use DHL to Delivery across Thailand

    Shopee Sellers in China to use DHL to Delivery across Thailand

    DHL eCommerce, a division of logistics company, Deutsche Post DHL Group (DPDHL), has announced a partnership in China with Shopee, a leading e-commerce platform in Southeast Asia and Taiwan. The partnership enables sellers in China to access consumers nationwide in Thailand, with an expansion of the partnership to other Southeast Asian markets in the pipeline. According to Statista, the e-commerce gross merchandise revenue in Thailand will exceed US$5 billion by 2022, making it the second largest e-commerce market in Southeast Asia.

    “Direct selling to overseas consumers has never been easier and has become a key growth driver for many businesses, with e-commerce as an easy platform to enable international expansion. With logistics as a key enabler for cross-border retailing, we want to empower our customers to tap into this huge growth opportunity,” says Zhi Zheng, Managing Director, DHL eCommerce Greater China & North Asia.

    “Over the past few years, we have witnessed extremely strong growth of B2C parcels from China, mainly powered by e-commerce. We are pleased to partner Shopee to enable Chinese sellers to easily sell and deliver in Thailand, whether it’s doorstep delivery or for consumers to collect their orders from our growing network of easily accessible ServicePoints — which is set to reach over 1,000 in Thailand by end-2018.”

    With DHL eCommerce integrated on Shopee in China, sellers can easily sell and deliver on one single platform and keep track of all shipments directly on the app.

    “In recent years, we have witnessed the rapid development of Southeast Asia’s e-commerce market, and a growing number of Chinese brands and sellers are staking a claim in this e-commerce goldmine. However, the geographical complexity of this region has created some logistical challenges. As a leading e-commerce platform in Southeast Asia, Shopee has built its Shopee Logistics Servcies (SLS), a highly efficient logistics delivery network that links China with Southeast Asia. We are delighted to work with DHL, the world’s leading logistics service provider, to grow SLS from strength to strength. Our collaboration will make Shopee the e-commerce platform of choice for cross-border sellers in China who aspire to sell into Southeast Asia,” said Jianghong Liu, Head of Shopee Cross Border eCommerce.

    Currently, Shopee’s SLS is operational in seven markets in Southeast Asia and Taiwan. With shipping costs 20% to 30% lower than typical market rates and better transit times, SLS makes cross border logistics a breeze for Chinese sellers. The collaboration between Shopee and DHL eCommerce will further enhance the capabilities of SLS. DHL will provide Shopee sellers with door-to-door logistics services, ensuring products will reach consumers in Thailand safely and quickly.

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  • DHL Global Forwarding puts Japan’s FIA races into top gear

    DHL Global Forwarding puts Japan’s FIA races into top gear

     DHL Global Forwarding, the leading international provider of air, sea and road freight services, will provide end-to-end multimodal freight support for the back-to-back Fédération Internationale de l’Automobile (FIA) World Endurance Championship (WEC) and the WTCR — FIA World Touring Car Cup (WTCR) Race in Japan. As the official logistics partner of the global championship races for the seventh year, DHL Global Forwarding will deliver racing cars, spares and equipment via air, ocean and land freight to the WEC’s Fuji International Speedway and WTCR’s Suzuka Circuit.

    To support the races, DHL Global Forwarding will manage all transportation, customs clearance, and ground handling for 36 racecars, spares, and ancillary equipment — including everything from specialized tires to high-performance engine blocks. Prior to the WEC race at Mount Fuji, DHL will ship the cargos via a combination of ocean and air freight from the United Kingdom and Germany to the Port of Tokyo, before delivering the cars and other equipment to the race circuits via road. In the lead-up to the WTCR’s race, a second set of vehicles will arrive via ocean freight direct from their previous race in Wuhan, China.

    “It is our honor to be partnering with the FIA once again for both the World Endurance Championship as well as the WTCR Race of Japan,” said Charles Kaufmann, President/Representative Director — Japan K.K, and CEO, North Asia South Pacific, DHL Global Forwarding. “As with all of the motorsports events we support around the world, our goal remains the same: deliver the race’s critical ingredients with speed and agility, while also ensuring the utmost safety and regulatory compliance of these precious cargos. Given the relatively tight scheduling between each championship’s events, we’ve also optimized our delivery patterns to ensure the cars move swiftly from their prior engagements to Japan before continuing on their global tours.”

    DHL Global Forwarding’s rapid shipments and expertise in automotive handling will play a major role in ensuring the cars move from circuit to circuit according to the FIA’s precise schedule. Immediately after each race, DHL’s teams will load all goods, transport them from circuit to port, and clear customs within 72 hours, before conveying the cars to their next outings in Shanghai (WEC) and Macau (WTCR).

    The FIA WEC, also known as 6 Hours of Fuji, will be held from 12-14 October 2018 at the foothills of Mount Fuji. The three-day event will see the likes of world-renowned racers like Fernando Alonso, Bruno Senna, Jenson Button and Oliver Webb race to the finish line during an endurance competition that lasts six hours, stretching over a 4.5-kilometer loop with 16 spectacular twists and turns.

    Meanwhile, the WTCR Race of Japan will be held over the weekend of 26-28 October 2018, consisting of three races totaling 42 laps and 168 kilometers. At the Suzuka Circuit, home to the Formula 1 Japanese Grand Prix since 1987, drivers will be tested on their skills thanks to a unique figure-of-eight layout and variety of corners.

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  • Some of Amazon’s brand-new Mercedes delivery vans are facing mechanical failures

    Some of Amazon’s brand-new Mercedes delivery vans are facing mechanical failures

    Mercedes-Benz has identified a power-steering problem plaguing its highly touted Sprinter vans. The cause of the problem is a fluid leak that can make it difficult to turn the wheel of the vehicle, a Mercedes-Benz spokeswoman, Catherine Gebhardt. It has affected Amazon, which recently became Daimler AG’s biggest buyer of Mercedes-Benz Sprinter vans with an order of 20,000 vehicles — up from a previous order of 5,000 — for its growing last-mile-delivery program. The program enables courier companies to lease the vans, which are emblazoned with the Prime logo, for Amazon package deliveries.

    One Amazon delivery service provider has encountered the power-steering problem in about a quarter of the 40 Mercedes-Benz vans that the company received at a delivery station in early September, according to an employee of the company, who asked to remain anonymous. This person said Mercedes-Benz had since repaired the affected vehicles.

    Mercedes-Benz notified Amazon’s delivery service partners of the issue on September 18 and asked them to schedule an on-site inspection of the power-steering system with their local Mercedes-Benz dealer, Gebhardt said.

    “This is being done as a proactive measure to minimize downtime,” she said, adding that the vehicles can still be driven safely in the event of a leak.

    “If there is a leak in the power-steering system, the power assist (especially at a standstill) may be greatly reduced,” Gebhardt said. “When driving at slow speeds it will require some additional steering effort, but again, the van can still be controlled.”

    It’s likely that other Mercedes-Benz Sprinter customers in addition to Amazon have been affected by the issue. Mercedes-Benz declined to comment on other customers and on how many vehicles have been impaired by the power-steering issue overall.

    Amazon announced its bulk order of the Prime-branded vans at a joint press conference with Mercedes-Benz in September celebrating the opening of the automaker’s new factory in North Charleston, South Carolina, which specializes in making Sprinter vans.

    The vans can be leased to Amazon’s existing delivery service partners, some of which have worked for Amazon since 2015, as well as partners that have been recruited through the new program.

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  • DHL MENA launches new e-com campaign for merchants

    DHL MENA launches new e-com campaign for merchants

    DHL Express, the world’s leading international express service provider, is set to launch its global campaign ‘Where Everything Clicks’ in Middle East and North Africa (MENA) region, to guide online merchants to navigate and access the booming and lucrative global e-commerce marketplace. DHL Express aims for the campaign to reach companies ranging from start-ups to large enterprises, advising merchants on how to optimize their websites for international sales and to create a competitive advantage via shipping options offered. DHL helps sellers traverse an increasingly global landscape, in which buyers progressively make purchases from international websites.

    The campaign reveals purchasing habits of online shoppers, including always important delivery preferences, and shows merchants how to use this information to increase sales.

    ‘Where Everything Clicks’ includes a rich database of how-to videos, white papers, customer insights, and trend videos that inform merchants and business about evolving consumer behaviour.

    A 2017 study by KPMG reports that consumers across Middle East and Africa were the most likely to import consumer products bought online, almost 50 percent of purchases, showcasing  the rise in cross-border shopping that is driving international retail trade.

    The survey also revealed ‘Enhanced Delivery Options’ as one of the key company attributes that contribute to deciding where shoppers choose to buy online.

    The study findings illustrate that companies must continually innovate to improve and shorten delivery times, to satisfy increasingly demanding consumer expectations.

    “The MENA region is witnessing rapid growth and change in e-commerce trends. Cross border e-commerce presents strong growth opportunities that is yet to be tapped into by many businesses in the region,” said Nour Suliman, CEO MENA, DHL Express. “With the proliferation of online trade, a product in one corner of the world today is now easily accessible to customers at the opposite end in just a few clicks. This has allowed online merchants to access markets and customers from around the globe.”

    Faysal Elhajjami, DHL Express MD, Kingdom of Saudi Arabia said: “We recognise that our customers’ success is closely tied to their buyers’ satisfaction with the delivery experience and the delivery options offered. With ‘Where Everything Clicks’ campaign we want to showcase to business across KSA  how an international express shipping option can increase e-commerce value helping merchants boost revenue and tap into new markets.”

    Geoff Walsh, UAE Country Manager, DHL Express said DHL would be particularly focusing on SMEs and start-ups. “We aim to support local ecommerce start-ups by providing them with tailor made solutions that will allow them to easily address potential global consumers, therefore improving their e-commerce proposition within the current market,” he said. “The ‘Where Everything Clicks’ campaign highlights how an international express shipping option can increase e-commerce value helping merchants boost revenue and tap into new markets.”

    DHL has developed services that enhance customer experience and support web merchants as they access new markets. Using advanced market intelligence tools, DHL can quickly identify shopping sites that receive traffic from international locations, identifying potential sales outside of the seller’s core market. DHL can compare website engagement metrics and suggest service enhancement via addition of a cross-border express delivery option.

    With DHL’s On Demand Delivery, buyers are notified proactively via email or SMS about a shipment’s progress. Receivers can schedule delivery for another day, arrange delivery to a nearby DHL Service Point or an alternate address, and even request that a shipment is held during vacation. DHL Express offers On Demand Delivery in over 100 countries, with about 50 more coming this year.

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  • Singpost Links up With Axa Insurances

    Singpost Links up With Axa Insurances

    AXA Insurance and Singapore Post Limited (SingPost) have announced the launch of a pilot for AXA@POST Virtual Assist, a digital sales advisory service that virtually connects SingPost customers with AXA Financial Consultants who can provide high quality advice and services. This is the first advisory service in Singapore that provides financial advice to customers remotely, coupled with the ease and convenience of online application for insurance solutions for their car, home, family, travel, business, savings, health, and life protection and investment needs.

    With AXA@POST Virtual Assist, SingPost customers will receive end-to-end sales advisory services via a live, interactive video feed – from having their financial needs and goals ascertained, to receiving advice on insurance solutions based on suitability, and completing the entire insurance application online in one sitting. Onsite SingPost Financial Services Ambassadors (FSAs) will guide customers to the AXA@POST Virtual Assist booth, where they will begin their discussion with an AXA Financial Consultant via a video interface.

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  • UPS Expands My Choice Service in Asia to Facilitate Intensifying E-commerce Demand

    UPS Expands My Choice Service in Asia to Facilitate Intensifying E-commerce Demand

    Today announced the global expansion of UPS My Choice service to 96 additional countries and territories, bringing the total to 112 served. With the entrance into countries and regions in Asia Pacific, Africa, the Indian Subcontinent, Caribbean and Central and South America, Middle East and Oceania, and an expansion in Europe, this package-delivery management service has the ability to help more busy consumers and consignees around the world to track, schedule, and redirect their packages—just in time for the peak holiday shipping season.

    In Asia Pacific, UPS My Choice will be introduced in 13 markets, including Australia, China, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. This expansion, the largest since the service was launched seven years ago, comes as membership in UPS My Choice crosses the 52 million-member mark worldwide. This combination of scale and geography provides shippers a distinct advantage as cross-border shopping increases.

    Every UPS My Choice user will have access to e-mail and text notifications that a delivery is on its way, a day before delivery alert and a delivery notification. In countries and territories where technology allows delivery change options, users can route packages to another address, opt to hold the delivery or reschedule for delivery on another day.

    The expansion, which takes UPS My Choice service far beyond the original 16-country-and-territory footprint, comes in two phases: The first brought the service to 48 additional locations worldwide over the summer. Phase two, which includes another 48 countries and territories, begins this month.

    This service expansion is reflective of the impact e-commerce is having on global and intra-Asia trade. According to the 2018 global UPS Pulse of the Online Shopper™ study, consumers in Asia are increasingly shopping beyond their own borders to buy from overseas retailers, with 55 percent of respondents indicating that they had made one or more international e-commerce purchases within the three months prior to the survey. Among those, 77 percent were purchased from retailers based in Asia.

    “While UPS has offered package tracking for more than a quarter of a century, we know that consumers today expect even more flexibility, control and convenience,” said Ross McCullough, President, UPS Asia Pacific Region. “The expansion of UPS My Choice into Asia, and other regions of the world, will equip both shippers and consumers with the tools they need to keep businesses and personal schedules running more smoothly, leading to a happier and easier transaction for everyone involved. With a new member signing up for UPS My Choice every four seconds, it’s easy to see that the benefits are valuable to online shoppers.”

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  • DHL Express recognized as Asia Pacific Best Employer in 2018

    DHL Express recognized as Asia Pacific Best Employer in 2018

    DHL Express, the world’s leading international express services provider, has been named Asia Pacific Best Employer 2018 by Aon Hewitt, the global talent, retirement and health solutions business of Aon plc. This is the fifth time DHL Express has won this award in the region, since 2013.

    This accolade is conferred to companies which have won Aon Hewitt awards in at least three countries across the region, and DHL has exceeded this expectation by winning Best Employer in India, Malaysia, Philippines, Singapore and Thailand.

    Ken Lee, CEO, DHL Express Asia Pacific said, “It is an honor to be recognized as a leading employer and an excellent workplace in Asia Pacific again. This award is a huge win for the region because it is strong proof that we have been successful in building positive relationships with our employees, who are such vital assets to the success of our organization. As we aim to remain Employer of Choice, employee engagement continues to be our top priority and we are committed to sustained investment in our employees to help them realize their full potential.”

    Based on a comprehensive study, nominated companies were thoroughly assessed by an independent external committee based on three types of sources: employee opinion survey, human resources practices, and CEO questionnaire and interview. According to Aon Hewitt, DHL Express has demonstrated and achieved consistently high performance in key areas of Employee Engagement, Compelling Employer Brand, Effective Leadership and High Performance Culture across the region. Additionally, employee perception indicates that DHL Express excels in critical execution enablers including infrastructure and technology that drive productivity and encourage collaboration, and openness to diversity in the environment.

    DHL Express’ continuous investment in talent growth, including its Certified International Specialist (CIS) and Certified International Manager (CIM) programs has trained over 60,000 employees in Asia Pacific as of 2017. Employees are trained on the company strategy, and fundamentals of international and management skills such as ensuring respect and results while interacting with colleagues.

    In addition to the CIS and CIM programs, DHL Express regularly organizes activities that celebrate and recognize employees’ dedication and cultivate employee engagements at all levels. These include initiatives such as ‘Staff Appreciation Week’ and ‘Employee of the Year’. Most recently in August 2018, DHL Express held its DHL AsiaCup in Singapore — the annual employee football and cheerleading event involving more than 1,000 employees, to rally teams across the region to build an even stronger employee network and celebrate their successes.

    First conducted in Asia in 2001, Aon Hewitt’s Best Employers study aims to recognize companies that have a real competitive advantage by investing in its people, and to explore the winning attributes of a workplace of choice.

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  • DHL E-commerce Makes it Easier to Ship from China to Australia

    DHL E-commerce Makes it Easier to Ship from China to Australia

    DHL eCommerce has partnered with AuMake, an ASX listed retailer connecting Australian suppliers directly with Chinese consumers, to enable quality deliveries direct from Australia to China, starting today. AuMake’s growing database of over 80,000 members will now be able to ship direct to China with DHL eCommerce Parcel International Direct shipping solution, a high quality and affordable tracked solution with fast transit times of 5-7 days.

    “We’re proud to partner with AuMake to offer Parcel International Direct China to their customers and provide reliable and high quality direct shipping solutions. We understand that trust is highly important for Chinese shoppers particularly in the delivery process. Our shipping solution offers great transit times, high quality handling and tracking visibility to connect Australian brands to Chinese consumers,” said Denise McGrouther, Managing Director, DHL eCommerce Australia.

    Australian products are highly sought after by Chinese online shoppers, contributing to 20% of cross-border purchases into China in 2017, up 9% from 2016[1]. In addition, there are an estimated 400,000 ‘daigous’ operating in Australia who act as an overseas personal shopper to buy and ship products from Australia to China.

    Through its growing footprint of showroom-style stores, AuMake and Kiwi Buy across Sydney, Australia, customers can easily make purchases and arrange a pick up by DHL eCommerce for international deliveries from AuMake’s retail stores with the launch of the new service.

    “The demand for Australian products from China is insatiable and through AuMake’s retail stores and the collaboration with DHL eCommerce, we are making it easier to ship from Australia to China. AuMake’s customers can shop and ship with the additional choice of using a well known and trusted logistics provide like DHL eCommerce, providing peace of mind that their purchases will be safely and quickly delivered,” said Joshua Zhou, Managing Director, AuMake International Limited.

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  • DHL eCommerce on a roll for top spot in logistics solution

    DHL eCommerce on a roll for top spot in logistics solution

    A division of Deutsche Post DHL Group, DHL eCommerce focuses on providing e-commerce logistics solutions.

    “Having launched the first DHL ServicePoints in December 2017, the company has been rapidly expanding its network towards the target of 1,000 outlets by the end of this year. We are on track and will team up with SE-ED book center and selected retail chains to further expand our footprint, providing more choices and convenience for sellers and buyers with extensive drop-off and pick-up locations,” he added.

    The company launched DHL Parcel Metro earlier this year, a same-day delivery service for Greater Bangkok. Retailers can send parcels, weighing up to

    20kg each, under a cut-off delivery time of 12 pm on the same day. It came as an addition to the existing next-day service across most parts of Thailand, and the two-to-three day delivery service to some rural areas.

    “We will also introduce more SME-friendly services for small businesses, such as those needing less than 5 shipments a day. It will be mobile-friendly, with competitive and transparent pricings, without the need to open an account,” he added.

    “Our upcountry pick-up capability enables Thai micro-SMEs, particularly those in the rural areas, to tap on e-commerce for an easy and convenient way to ship their parcels,” he said.

    Kiattichai added that the company is very upbeat on the growth prospect of  e-commerce in Thailand.

    “2018 is an excellent year for us as we have seen very positive and encouraging growth in volumes and customers. Besides B2C (Business to Consumer), we have also been supporting B2B companies requiring domestic deliveries, including banks and retailers with multiple branches across the country.”

    Last week, the Department of International Trade Promotion reported that  the value of buy and sell transactions on the e-commerce channel totalled Bt2.8 trillion last year, due to greater

    Internet accessibility and more people buying products from online platforms. Of the total, business-2-business e-commerce accounted for  Bt1.67 trillion in value, business-2-consumer Bt812 billion, other kinds of e-commerce Bt324 billion. The e-commerce boom has led to continuous expansion of the logistic business with annual growth of 10 to 20 per cent, reaching Bt28 billion in value last year,according to department data.

    Recently DHL eCommerce has enabled Kasemchaifood, one of Thailand’s major egg producers, to deliver fresh eggs directly to consumers within 24 hours by leveraging on DHL eCommerce’s nationwide delivery network in Thailand.

    “Our team of e-commerce delivery experts are specially-trained to ensure they are able to handle all parcels with care and deliver a smile in the last mile – even for the most fragile item,” Kiattichai said.

    DHL eCommerce has also worked with Kasemchaifood to design and test shipping packages with protective and shock-resistant packaging. It has also enabled a last-mile delivery technology platform for Kasemchaifood, making it possible for consumers to track their deliveries from farm to table.

    He added that the e-commerce market is fairly new, still in its growth stage with many new players in a very competitive environment.

    “However, quality is a huge issue and we are proud that our consistent quality remains to be the market-leading differentiator in e-commerce delivery. It is an excellent time to be in e-commerce and we are extremely excited to grow our service to become the market leader in e-commerce logistics,”.

    “Innovation is a huge focus for DHL and we will continue to invest in small innovations (aimed at improving productivity) and big innovations (eg new business models) to digitize the logistics industry,”

    “Our Innovation Centers in Singapore, Troisdorf in Germany and Chicago in the US are fully focused on developing, testing and rolling out new innovations such as Artificial Intelligence and we will do this with customer input to ensure we always provide value to them,” Kiattichai said.

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  • DHL eCommerce has rolled out a fleet of electric motorbike in Vietnam and Malaysia

    DHL eCommerce has rolled out a fleet of electric motorbike in Vietnam and Malaysia

    DHL eCommerce has rolled out a fleet of electric motorbikes as part of Deutsche Post DHL Group’s commitment to Zero Emissions by 2050.

    DPDHL announced that it will operate 70% of its own first and last mile services with clean pick-up and delivery solutions.

    “In parallel with the continued growth in e-commerce, we expect a strong demand for deliveries and we recognize the need for sustainable delivery solutions. As part of DPDHL’s commitment to Zero Emissions by 2050, our fleet of electric vehicles will provide greener deliveries and we are committed to steadily and consciously increasing our fleet of electric vehicles in our domestic delivery network.” said Kiattichai Pitpreecha, Managing Director, Southeast Asia, DHL eCommerce.

    The first fleet of electric vehicles are already in use and the plan is to increase the fleet gradually by sunsetting older vehicles and prioritizing ‘green and clean’ approaches. Delivery hubs in Puchong and Cheras in Malaysia and Ho Chi Minh and Hanoi in Vietnam will be retrofitted with electric charging points with fast charging capabilities.

    DHL eCommerce provides nationwide domestic delivery with fully-owned operations in Malaysia and Vietnam to enable e-commerce businesses to deliver to their consumers. The domestic delivery network also includes DHL ServicePoints for drop-off and pick-up with convenient locations to provide greater convenience for sellers and consumers while optimizing delivery for greater efficiency.

    “Consumers are becoming more environmentally conscious and are placing greater value on sustainable options when they shop. We are super pleased to be rolling out our electric fleet in Malaysia and Vietnam to support our customers — it is great for us, great for our customers and great for the country.” added Kiattichai Pitpreecha, Managing Director, Southeast Asia, DHL eCommerce

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  • Singapore Airlines bans lion bones in cargo

    Singapore Airlines bans lion bones in cargo

    Singapore Airlines said Friday (Sep 21) it has stopped accepting lion bones for cargo after the carrier was singled out in a report for transporting the animal parts from South Africa.

    Campaigners have long called for a ban on the controversial trade in big cat bones, which are sought after for medicine and jewellery in Southeast Asia.

    Singapore Airlines was the sole carrier importing lion bones from South Africa to Southeast Asia last year, according to a report released in July by the non-profit EMS Foundation and animal rights group Ban Animal Trading.

    At least 800 lion skeletons had been exported with the blessing of the South African government in 2017, the report said, making it the world’s largest exporter of lion bones.

    The airline told it had stopped accepting lion bones as cargo, but did not say when the policy had come into effect.

    “Singapore Airlines does not accept the carriage of lion bones as cargo following a review which took into account increasing concerns around the world,” the company said in an email.

    EMS Foundation director Michele Pickover said her organisation had sent the report to the airline and “appealed to them to immediately stop its involvement in this terrible trade”.

    “I believe that once they were informed about what this trade entails they took the correct and logical decision not to support it,” she told.

    South Africa has been sending lion bones to Southeast Asia since at least 2008 and it was likely that Singapore Airlines had been transporting them since that year, Pickover added.

    Lion bones and other body parts are highly sought after in parts of Southeast Asia – particularly Laos, Thailand and Vietnam – for use in jewellery and for their supposed medicinal properties.

    In Vietnam, lion bone is cooked and turned into balm while claws and teeth were used as body ornaments, the report said.

    While trade of body parts from wild lions is banned, international treaties allow the sale of parts taken from lions bred in captivity.

  • DHL eCommerce brings same-day metro deliveries to Vietnam

    DHL eCommerce brings same-day metro deliveries to Vietnam

    DHL eCommerce, a division of Deutsche Post DHL Group, today announced the introduction of DHL Parcel Metro Same Day in Ho Chi Minh City and Hanoi. The service allows Vietnamese online retailers to offer same-day delivery to consumers in both cities with real-time tracking and rescheduling of deliveries through DHL’s digital platform. The service uses an “elastic delivery” concept where DHL taps into a varied set of delivery service providers. This allows deliveries to be fast and flexible while allowing same-day service to remain affordable for retailers.

    DHL Parcel Metro Same Day service allows retailers to offer same day delivery to consumers with real-time tracking and rescheduling of deliveries through its fully customizable digital platform.

    “Vietnam remains an exciting market for us with immense potential — Ho Chi Minh City is forecast to be the second fastest-growing Asian economy by 2021, with predicted annual growth of 8% . With about 30% of the Vietnamese population expected to shop online by 2020[2] , demand for e-commerce parcel deliveries will only increase,” said Charles Brewer, CEO, DHL eCommerce.

    “Globally, the demand for same-day delivery is expected to grow 43% till 2025 and capture 22% market share of domestic B2C delivery by then[3] . While the number of e-commerce parcel deliveries continues to soar, urban consumers are at the same time expecting instant and same-day delivery amid growing pressures of congestion, overtaxed infrastructure and costs. DHL Parcel Metro Same Day’s urban-friendly and flexible same-day delivery service aims to relieve last-mile pressures while providing retailers with fast, flexible, visible and reliable deliveries necessary to build consumer trust,” Brewer added.

    DHL Parcel Metro Same Day adds to DHL eCommerce Vietnam’s existing nationwide domestic delivery service supported by its fleet of vans and bikes, and regular air and road connections between its hubs for next-day delivery in Ho Chi Minh City, Hanoi and other primary markets. Coupled with its growing network of over 200 DHL ServicePoints, DHL eCommerce provides sellers and consumers with convenient pick-up and drop-off locations across the country. DHL eCommerce will also offer its fulfillment services along with DHL Parcel Metro Same Day to provide retailers a localized e-commerce solution, allowing them to store their inventory closer to their consumers and to deliver parcels faster and more efficiently to their shoppers.

    “Vietnam’s e-commerce market is growing 32% CAGR from 2018-2022 according to Euromonitor, and consumers — particularly the millennial and urban population — are increasingly expecting instant and same-day deliveries for their online purchases. For a great customer experience, retailers need not only fast and reliable delivery services, but also a personalized and seamless digital experience that inspires customer confidence from the very first click. DHL Parcel Metro Same Day’s customizable designs and Application Programming Interface (APIs) make it even easier for Vietnamese e-tailers to provide their customers with a seamless delivery experience and win their trust,” said Thomas Harris, Managing Director, DHL eCommerce Vietnam.

    DHL Parcel Metro Same Day also allows retailers to offer a fully branded experience in their delivery, with real-time tracking and rescheduling of deliveries through DHL’s fully-customizable digital platform. The digital platform uses a dynamic dispatching and routing engine to improve cost and operational efficiency, and supports a range of delivery modes — including motorcycles, bicycles, and foot couriers, alongside more conventional vans and cars — for maximal speed and agility in complex and often congested urban environments. This includes DHL’s own network of couriers and crowd-sourced partners that meet DHL’s stringent quality and standards.

    DHL eCommerce is part of Deutsche Post DHL Group, established in 2014 as part of the Group’s growing focus in e-commerce logistics solutions. Along with its sister divisions DHL Express, DHL Supply Chain and DHL Global Forwarding as well as its subsidiary Blue Dart Express in India, the Group offers end-to-end solutions for e-commerce retailers. This includes cross-border shipping with a premium offering from DHL Express and affordable solutions from DHL eCommerce; fulfillment solutions through DHL eCommerce and DHL Supply Chain; and air/sea/road/rail freight solutions from DHL Global Forwarding.

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  • UPS broadens delivery options in Hong Kong

    UPS broadens delivery options in Hong Kong

    UPS Hong Kong will partner with EF Lockers or SF Stores to offer greater flexibility for cross-border e-commerce deliveries, with the introduction of alternative delivery locations (ADLs).

    Shoppers will receive a text alert as the shipment arrives in Hong Kong, and be given the option to collect it from a designated alternative location – either an EF Locker or SF Store.

    “Our retail-industry research tells us that 81 per cent of Hong Kong’s online shoppers are interested in having their purchases shipped to an ADL with extended hours if fees are less than shipping the package to their home,” says UPS Hong Kong and Macau MD Lauren Zhao.

    “Cross-border e-commerce is accounting for an increasingly large proportion of all e-commerce sales in Asia, particularly with the growing popularity of online marketplaces,” says UPS Asia Pacific president Ross McCullough.

    He says it is crucial to develop the necessary infrastructure now, with the Apac e-commerce logistics market expected to more than double from US$108 billion to $232 billion by 2021.

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