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  • DHL Express Appoints Karen Tan as New Asia Pacific CIO, Driving Innovation in Logistics

    DHL Express Appoints Karen Tan as New Asia Pacific CIO, Driving Innovation in Logistics

    DHL Express has announced the appointment of Karen Tan as chief information officer (CIO) for Asia Pacific (excluding China), a move that takes effect on September 1, 2025. Positioned in Singapore, Tan steps into her new role following the retirement of Jimmy Yeoh at the end of this year.

    Leading Through Digital Transformation

    In her capacity as CIO, Tan will oversee the comprehensive IT infrastructure, drive digital acceleration, and formulate cybersecurity strategies across more than 40 countries and territories in the region. Her responsibilities also extend to enhancing cross-functional collaboration, ensuring a smooth flow of cross-border trade, and elevating customer service standards.

    Cybersecurity and Customer Experience: A Central Focus

    Addressing the growing complexities of digital ecosystems, Tan emphasized the increasing importance of cybersecurity and data protection. “It is essential to uphold the standards and quality of employee and customer experience,” she stated, capturing the balancing act between innovation and security in today’s landscape.

    A Seasoned Leader with a Vision

    Tan’s affiliation with DHL Express dates back to 1990, where her impressive journey has culminated in her recent role as the CIO for DHL Express Singapore. There, she established a national digitalization framework and bolstered data protection and information security practices. Her influence extends further as the Data Protection Officer (DPO) Champion, as well as a leader in Diversity, Equity, Inclusion & Belonging (DEIB) initiatives, including celebrations for International Women’s Day and Generations Day. Talk about multitasking!

    Strategic Alignment with DHL’s Future Goals

    Ken Lee, CEO of DHL Express for Asia Pacific, lauded Tan’s extensive experience and successful track record in digital acceleration and data protection, asserting that she is the ideal leader to elevate the region’s IT function. Her appointment aligns seamlessly with DHL Express’ Strategy 2030, which emphasizes digital innovation and resilience in an ever-evolving global trade environment.

    Questions & Answers

    What key responsibilities will Karen Tan have as CIO of DHL Express for Asia Pacific?
    Tan will lead IT infrastructure, digital acceleration, and cybersecurity strategies across an expansive network in over 40 countries, while also enhancing customer service and cross-border trade operations.

    How long has Karen Tan been with DHL Express?
    Karen Tan has been part of DHL Express since 1990, bringing over three decades of experience to her new role.

    What initiatives has Tan led in her previous positions?
    She has developed a nationwide digitalization framework in Singapore, championed data protection efforts, and led Diversity, Equity, Inclusion & Belonging initiatives within the company.

  • Alibaba Unveils Bold One-hour Delivery Strategy Amidst Intense E-commerce Competition

    Alibaba Unveils Bold One-hour Delivery Strategy Amidst Intense E-commerce Competition

    In a significant shift within the Asian retail landscape, e-commerce giant Alibaba has unveiled an ambitious plan to reshape its supply chain infrastructure. As the competitive landscape intensifies, Alibaba aims to enhance its logistics capabilities and streamline operations, responding to the increasing demand for faster delivery times and improved customer satisfaction.

    Alibaba’s Strategic Goals for Enhanced Logistics

    At the core of this initiative is Alibaba’s commitment to achieving a “one-hour delivery” promise in major urban centers. This bold goal reflects a broader industry trend towards rapid fulfillment and personalized service. The retail behemoth is pouring substantial resources into its logistics arm, Cainiao, which is expected to lead the charge in implementing innovative technologies such as artificial intelligence and data analytics to optimize delivery routes and inventory management.

    “Hurry up and wait” could soon be a phrase of the past for Alibaba shoppers, as the company plans to leverage its extensive network of fulfillment centers and last-mile delivery partners to reduce shipping times to unprecedented levels. With consumers increasingly expecting instant gratification from their online purchases, Alibaba is determined to stay ahead of the curve, and this strategic pivot could make all the difference.

    A Competitive Edge Among Retail Rivals

    Alibaba’s strategy comes at a time when its competitors are also racing to improve their logistics operations. Companies like JD.com and Pinduoduo are enhancing their own supply chains to capture a larger share of this rapidly expanding market. However, with its robust resources and technological prowess, Alibaba is well positioned to maintain its dominance in the e-commerce sector.

    The company also aims to address the growing challenge of sustainability within the logistics space. By implementing greener practices in its supply chain, Alibaba hopes not only to reduce its carbon footprint but also to appeal to a customer base that is increasingly eco-conscious. Amidst frequent reports about the environmental impact of e-commerce, this move could give Alibaba a dual edge — improving both its operational efficiency and public image.

    Collaborations and Innovations on the Horizon

    Key to Alibaba’s logistical overhaul will be strategic partnerships with third-party delivery services and technology firms. This collaborative approach is expected to help the company integrate cutting-edge solutions, thus paving the way for more seamless and efficient retail experiences. With the help of emerging technologies like drone deliveries and automated warehouses, Alibaba is venturing into uncharted territory, raising the stakes in the race for e-commerce supremacy.

    Not to be outdone, Alibaba has also doubled down on social commerce, creating an ecosystem where shopping and social interaction are intertwined. This not only enriches consumer engagement but also allows the company to harness valuable data insights to tailor its offerings more effectively.

    As this logistics game plan unfolds, Alibaba’s commitment to a more responsive and responsible supply chain model could set a new standard in the Asian retail arena.

    Questions & Answers

    What is Alibaba’s primary goal with its new logistics initiative?
    Alibaba aims to achieve “one-hour delivery” in major urban centers, significantly improving delivery times to enhance customer satisfaction.

    How is Alibaba addressing sustainability in its logistics operations?
    The company plans to implement greener practices in its supply chain to reduce its carbon footprint and appeal to environmentally conscious consumers.

    What role do partnerships play in Alibaba’s logistics strategy?
    Strategic partnerships with third-party delivery services and technology firms will help Alibaba integrate innovative solutions, enhancing the efficiency and effectiveness of its retail operations.

  • Kardex Launches Affordable AutoStore StarterGrid to Revolutionize Warehouse Automation in Singapore

    Kardex Launches Affordable AutoStore StarterGrid to Revolutionize Warehouse Automation in Singapore

    Global intralogistics specialist Kardex has unveiled its new AutoStore™ StarterGrid, which is an affordable, plug-and-play automated storage and retrieval system (ASRS) now available to customers in Southeast Asia. It immediately streamlines storage and fulfilment operations and is targeted at startups, small and medium-sized businesses, and companies wanting to test the impact of automation on their warehouse operations.

    Kardex, the world’s fastest-growing AutoStore integrator, has exclusively designed and configured the 4,000-bin system to provide customers with the chance to embrace warehouse automation without complexity, high costs or long lead times. It provides the ideal starting point for automation, as it is easy to install, built for simplicity, and could cost companies in Singapore as little as S$8,300 a month.

    AutoStore StarterGrid: Scalable, precise, and maximizing warehouse space

    AutoStore is the world’s fastest goods-to-person (GTP) system per square-meter and maximizes space efficiency, reducing warehouse footprint by over 50% and increasing storage capacity. The AutoStore StarterGrid from Kardex can be installed into existing facilities without costly adaptations or power upgrades.

    Precise AutoStore robots can boost picking accuracy up to 99% and throughput can double or even triple compared with manual operations. In addition, the AutoStore ASRS solution enhances warehouse safety and carries out mundane, physically demanding and repetitive tasks, freeing workers up to carry out more rewarding work.

    Designed with scalability in mind, the Kardex AutoStore StarterGrid can be easily expanded without disrupting business operations or requiring any rework, with new ports and robots added swiftly to meet surges in demand. As company needs grow, the grid can even be customized by Kardex to meet evolving requirements.

    A 4,000-bin ASRS solution within 6 months

    The AutoStore StarterGrid from Kardex offers a standardized, pre-configured setup featuring all the essential components to start automating quickly and efficiently. It is simple and hassle-free to implement, comprising a compact, high-density Grid Frame of up to 6 meters, 4 R5 Robots for fast, accurate item retrieval, 4,000 storage bins, and 2 efficient Conveyor-Ports for precise order picking – handling 180 to 240 bins per hour with 99% accuracy.

    Return on investment (ROI) for new solution is 2-3 years on average and businesses can reach out to Kardex to find out more, with a dedicated project team providing expert end-to-end guidance to unlock the benefits of automation within 6 months. In Singapore, the Kardex AutoStore StarterGrid could cost as little as S$8,300 per month, delivering dramatic improvements in storage density, fulfilment accuracy and throughput.

    Kardex: An expert AutoStore integrator and innovator

    Businesses that want to find out more about the impact AutoStore could have on their operations can visit Kardex’s new office and Experience Center in Singapore. The new facility, recently opened in the Nordic European Centre at the International Business Park, positions Kardex for further growth in Southeast Asia and provides a dedicated space for customers to meet with the expert team and see firsthand how AutoStore systems powered by Kardex can revolutionize their operations.

    Kardex also has the most extensive portfolio of exclusive products designed to enhance the AutoStore system. These include: the purpose-built FulfillX warehouse execution system (WES), designed to streamline operations and enhance performance; the Intuitive Picking Assistant (IPA), which guides operators through the picking process by projecting all relevant information to optimize picking efficiency and accuracy; and the SnapVac cleaning robot to keep the AutoStore grid free from dust, debris, and operational slowdowns.

    Freddy Zhong, APAC Director of Business Development for AutoStore, says, “Smarter automation starts with smart prices. The AutoStore StarterGrid from Kardex provides companies of all sizes with automation that’s practical for today AND prepares them for tomorrow. We want to get through to the people who think that warehouse automation is not for them or is too expensive. The StarterGrid has been specially designed for companies that want to improve their storage and fulfillment operations with a solution that is fast to implement, scalable and efficient.”

  • SeaCube Cold Solutions Partners with The Wonderful Company to Establish Primary California Depot in Shafter

    SeaCube Cold Solutions Partners with The Wonderful Company to Establish Primary California Depot in Shafter

    SeaCube Cold Solutions (SCS), an affiliate of SeaCube Container Leasing and a leading provider of portable cold storage, announces a new partnership with The Wonderful Company. Under this agreement, The Wonderful Company’s Shafter facility will serve as the primary California depot for SCS, providing reefer storage and maintenance and repair services in the region.

    As part of SeaCube Container Leasing, SCS is backed by over 30 years of experience in refrigerated equipment, providing unmatched reliability and innovation in cold chain logistics. This new facility in Shafter represents a significant step forward in SeaCube’s investment in strategically located infrastructure to support its growing SCS customer base.

    “Partnering with The Wonderful Company at the Shafter depot marks a significant step in strengthening our presence in a key logistics corridor,” said James Armstrong, Senior Vice President of SeaCube Cold Solutions. “We’re excited to launch operations at the Shafter, California depot, where we are establishing a significant refrigerated container presence to support not only California’s Central Valley but also a 250-mile radius.

    This location strategically extends our reach across the West Coast, including Arizona and Nevada. With the addition of Shafter, SeaCube Cold Solutions now has full coverage over the entire Southwest Region.”

    The Shafter depot will serve as a hub for both storage and maintenance of SeaCube refrigerated containers. Its strategic location offers direct access to key customers in California’s Central Valley, while its position within a less congested logistics park provides efficient transportation routes to the Los Angeles basin, Arizona, and Nevada. SeaCube is the first—and currently the only—reefer operation at the facility.

    “SeaCube’s portable cold storage solution offers tremendous flexibility during seasonal market fluctuations. We are pleased to have their support and involvement in the Wonderful Logistics Center,” said Sepehr Matinifar, Vice President of Logistic Services at the Wonderful Company.

  • Autonomous Agents Set to Revolutionise Retail Transportation Management

    Autonomous Agents Set to Revolutionise Retail Transportation Management

     

    Manhattan Associates Inc., the global leader in supply chain commerce, today announced the findings of its latest collaboration with international research firm Vanson Bourne. The global research surveyed 1,450 senior decision-makers* from organisations in retail, wholesale, consumer goods, grocery and food & beverage sectors.

    “Transportation is the backbone of supply chains, essential to ensuring goods are delivered on time to meet customer expectations,” commented Bryant Smith, director, Transportation Management Systems (TMS) at Manhattan Associates. “Yet, managing transportation is becoming increasingly complex, pressured by demands on shorter fulfilment times, capacity and cost efficiencies, tighter sustainability regulations, and the growing necessity for access to end-to-end visibility across all operations,” Smith added.

    Fragmented systems: operational visibility and efficiency still challenging

    The true value of visibility extends beyond simply accessing operational data: it lies in the ability to address issues highlighted by this information and action operational improvements more quickly and efficiently. Beyond disruptions however, 60% of organisations say that enhancing visibility leads to greater customer satisfaction, through more accurate and timely updates, while 50% cite reductions in transportation costs as a key benefit of increased operational visibility.

    The AI revolution: excitement but readiness challenges

    61% of organisations anticipate fully autonomous Agentic AI, capable of acting independently to achieve specific goals within the next five years, however, only 37% have deeply integrated AI and machine learning in their TMS today.

    While many might view five years in the AI space like an eon, the gap between future expectations and current usage is noteworthy given adoption is rarely straightforward: although almost half (48%) said that they already feel very prepared for autonomous agents by 2030, practically every organisation (99%) reported facing, or expecting to face, hurdles, with concerns including skill shortages (49%), integration difficulties (44%) and data quality and availability issues (44%).

    With many organisations seemingly well-placed to take advantage of the cost, efficiency and scalability gains afforded by autonomous agents, those organisations on the other side need to rethink their AI strategies otherwise they risk losing significant (and possibly irretrievable) market share to rivals.

    Sustainability compliance: a priority and significant pain point

    The push for more sustainable transportation is widespread. 69% of organisations say sustainability is either a global mandate or an area of significant pressure, with 62% already implementing Corporate Sustainability Reporting Directive reporting. Navigating complex and shifting compliance requirements remains a global challenge, with sustainability compliance most frequently cited as a constraint expected to impact organisational performance over the next five years. A modern TMS can help to deliver the data visibility and functionality needed to measure progress and demonstrate compliance, vital to ensuring sustainability remains at the forefront of organisational thinking.

    Smith summarised: “Modern transportation management demands organisations balance a range of competing priorities, and the research clearly illustrates many organisations are still unprepared to meet the challenges of evolving sustainability mandates, expectations around AI and the need for more visible, actionable data insights. Looking ahead to 2030, these demands will intensify, increasing the pressure on organisations to operate transportation operations in smarter more intuitive ways.

    “87% of respondents anticipate that challenges in areas such as operational visibility, AI adoption and sustainability compliance will intensify, leaving their current Transportation Management Systems struggling to keep pace. Failure to act now will expose organisations to rising costs, questions over long-term efficacy, and the risk of falling short of customer promises,” Smith concluded.

  • JD Super Boosts Blueberry Offerings Through Exciting New Partnership with Camposol

    JD Super Boosts Blueberry Offerings Through Exciting New Partnership with Camposol

    JD Super has partnered with Camposol, a leading fruit exporter from Peru, to kick off the 2025 Peruvian blueberry season, marked by the arrival of the first shipment in Shanghai on July 4. This direct collaboration means JD Super can now source premium blueberries directly from northern Peru’s lush orchards, resulting in lower costs and a fresher product for consumers in China.

    This season, JD Super aims to import over 1,000 tons of blueberries, targeting a robust 10% share of the total 72,000 tons expected to arrive in the country—a notable leap from last year’s figures. The initial shipment features the prized Madeira variety, meticulously graded to ensure it meets the highest standards of size and quality, promising a delectable taste experience for buyers.

    Strict quality control measures are in place, with Camposol experts monitoring the fruit from its origin and JD Super committing to rigorous ongoing checks. The blueberries travel via a carefully sanitized cold chain—a logistical effort that features refrigerated transport courtesy of JD Logistics, ensuring the fruit maintains its freshness during its journey to over 300 cities across China.

    Since venturing into the imported blueberry market in 2018, JD Super’s direct sourcing model has driven a surge in the popularity and affordability of Peruvian blueberries in China. This rapidly-growing market reflects a remarkable transformation in Peru’s agriculture, where blueberry production has skyrocketed from just 80 hectares in 2012 to an impressive 20,500 hectares today. Who knew blueberries could tell such a remarkable tale of agricultural evolution?

    Questions & Answers

    What new partnership is JD Super launching this season?
    JD Super has partnered with Camposol, a fruit exporter from Peru, to kick off the 2025 Peruvian blueberry season with the arrival of fresh shipments in China.

    How much blueberries does JD Super plan to import this season?
    JD Super aims to import over 1,000 tons of blueberries this season, targeting 10% of the total 72,000 tons expected from Peru.

    What has driven the increase in blueberry production in Peru?
    The rapid growth in Peru’s blueberry production, which expanded from 80 hectares in 2012 to over 20,500 hectares today, can be attributed to increased demand and the efficiency of direct sourcing partnerships like the one with JD Super.

  • Körber buys majority stake in DMLogic

    Körber buys majority stake in DMLogic

    The international technology Group Körber concluded the acquisition of the US American company DMLogic on June 30, 2017. With its takeover of the software specialists´ majority shares, the Group is pushing ahead with the internationalization of its Business Area Logistics Systems.

    DMLogic is a specialized supplier of logistics software products, with its headquarters in Pittsburgh, Pennsylvania, USA. The company is also active at other sites in Eindhoven, the Netherlands, and Sydney, Australia. Most of its customers are from the pharmaceutical and automotive industries as well as the trading sector. With its software solutions the company supports customers in designing their warehouse management more efficiently and productively. From the design to the implementation and ongoing support, DMLogic operates as a complete supplier. With STEPLogic, the logistics software specialist has a software development platform that allows customers to develop new processes and apps for the warehouse management systems.

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  • Kerry Logistics among awardees named by Bloomberg Businessweek

    Kerry Logistics among awardees named by Bloomberg Businessweek

    Kerry Logistics Network Limited was for the fourth year in a row among the awardees named as the Listed Enterprises of the Year 2019 (the ‘Award’) presented by Bloomberg Businessweek/Chinese Edition, which recognised its excellent performance and contribution to Hong Kong’s economy.

    William Ma, Group Managing Director of Kerry Logistics, said: “We are grateful to the organiser for once again including us among the cream of the crop in the Hong Kong business world. As a Hong Kong-listed company, we always do our best to abide by the highest standards of corporate governance, as well as to contribute to the prosperity of the city in which we are rooted.

    “This encouragement and recognition will continue empowering us to maintain a socially responsible and sustainable business operation, and pursue innovation and development that is beneficial to all our stakeholders.”

    Organised annually by Bloomberg Businessweek/Chinese Edition, part of the internationally renowned brand of business journalism, the Award is the only event applying Bloomberg Terminal data to analyse listed enterprises in Hong Kong.

    Awardees are judged by a panel made up of senior government officials, professionals and academics according to business/financial performance, corporate governance, investor relationship, development strategy, corporate social responsibility, sustainability, innovation and risk management.

    With an expanding global network and a diverse range of businesses, Kerry Logistics has continued its efforts in strengthening its service capabilities, extending its network coverage and building its business scale in order to give itself a competitive advantage in adapting to the changing global logistics landscape.

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  • DHL to build electric vans in Japan

    DHL to build electric vans in Japan

    Deutsche Post/ DHL’s EV building outlet StreetScooter is to sign a contract with Yamato, a major Japanese logistics company worth around 32 million euros. The two companies will develop a small electric van together and will bring the first 500 units into the greater Tokyo area by autumn.

    Progressed negotiations that have now been concluded. StreetScooter is responsible for the production of the electric van while Yamato will be responsible for the refrigerated transport box. However, the truck bed will be waist high so that workers can load and unload cargo without having to enter the refrigerator-freezer compartment. 100 charge points are planned as well, as is further expansion.

    So the 500 vehicles are by no means the end of the story. The cooperation could be further expanded in the future as Yamato plans to aggressively convert its fleet of around 40,000 vehicles to electric drives. According to the Japanese business paper, Yamato would be the first large logistics company in Japan to rely on electric drives on a large scale.

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  • JD Logistics Unveils Groundbreaking Express Delivery Service In Saudi Arabia: A Leap In Global Expansion Strategy

    JD Logistics Unveils Groundbreaking Express Delivery Service In Saudi Arabia: A Leap In Global Expansion Strategy

    JD Logistics, the logistics subsidiary of Chinese e-commerce behemoth JD.com, recently unveiled its consumer-centric express delivery service, JoyExpress, in Saudi Arabia – the first of its kind outside of China.

    JD Logistics’ Market Expansion

    JD Logistics is widely reputed for its self-built warehousing and delivery infrastructure in China, where it manages over 3,600 warehouses. The introduction of JoyExpress takes this efficient, self-operated model to international frontiers, promising speedy delivery services within the same day in Saudi Arabia.

    The move signifies a pioneering stride in JD.com’s revitalized global expansion strategy, as disclosed by the company’s founder and chairman, Richard Liu. The growth opportunities in domestic markets are increasingly elusive for e-commerce giants due to deflationary pressures amplified by stagnating consumer confidence, a drawn-out property crisis, and wage growth concerns in China.

    In a recent discussion in Beijing, Liu underscored the significance of international markets for JD.com’s future growth. He also hinted at a likely hastening of the company’s overseas ventures in the imminent future.

    Strengthening the European Footprint and Beyond

    “We’ve been operational in Europe for three years, and we’ve essentially established our logistics infrastructure there. Nevertheless, it’s inadequate,” Liu said. Over the last half-decade, which Liu refers to as “lost years,” JD.com has broadened its competitive scope to include companies like Chinese food delivery titan Meituan, across diverse sectors from food delivery to travel booking.

    Earlier this year, JD.com launched JD Takeaway, a direct rival to Meituan. In addition, Meituan has also broadened its footprint in Saudi Arabia in recent years.

    Summing up the company’s performance over the last five years, Liu expressed regret over the lack of innovation at JD.com, referring to this period as one of decline for the company.

    Cryptocurrency Ambitions

    Liu also disclosed JD.com’s intentions to procure stablecoin licenses in countries with major currencies. The objective of this venture is to streamline foreign exchange transactions between international corporations, thereby lessening the cost of cross-border payments by up to 90% and boosting efficiency to within 10 seconds.

    In 2021, the Hong Kong Monetary Authority (HKMA) disclosed that Jingdong Coinlink Technology Hong Kong, a fully-owned subsidiary of JD Technology, had joined its stablecoin issuer sandbox. The sandbox initiative is an HKMA framework that communicates regulatory expectations to institutions keen on issuing stablecoins in Hong Kong.

    Questions & Answers

    What is the significance of JD Logistics launching JoyExpress in Saudi Arabia?
    Launching JoyExpress in Saudi Arabia marks JD Logistics’ first consumer-focused express delivery service outside of China, indicating a significant step in its global expansion strategy.

    What are JD.com’s future plans concerning global expansion?
    According to the company’s founder, Richard Liu, JD.com plans to accelerate its overseas ventures, with emphasis on strengthening its footprint in Europe and exploring new sectors, such as food delivery and travel booking.

    What are JD.com’s intentions regarding stablecoin licenses?
    JD.com plans to acquire stablecoin licenses in countries with major currencies. The initiative aims to streamline foreign exchange transactions between international corporations, reducing the cost of cross-border payments by up to 90% and boosting efficiency to within 10 seconds.

  • DHL Supply Chain Expands Support for SMBs with Acquisition of IDS Fulfillment

    DHL Supply Chain Expands Support for SMBs with Acquisition of IDS Fulfillment

    Strategic Acquisition Boosts E-Commerce Capabilities

    In a move to strengthen its e-commerce infrastructure and better serve small and midsized businesses, DHL Supply Chain has acquired U.S.-based logistics provider IDS Fulfillment. The acquisition adds over 1.3 million square feet of warehouse and distribution space to DHL’s network, enhancing its ability to meet growing demand across North America.

    Expanding Reach with Key U.S. Facilities

    IDS Fulfillment’s facilities are strategically located in Indianapolis, Salt Lake City, Atlanta, and Plainfield (Indiana headquarters). DHL has confirmed that all facilities will continue operations under the leadership of existing local teams to ensure a smooth transition for customers and employees.

    Targeted Support for Smaller Businesses

    Patrick Kelleher, CEO of DHL Supply Chain North America, emphasized the importance of the acquisition:

    “The acquisition of IDS Fulfillment not only expands our operational footprint but also ensures small and midsized companies have access to our state-of-the-art logistics solutions designed for their specific requirements.”

    Enhancing DHL’s Fulfillment Network

    This marks DHL’s second e-commerce acquisition in 2025. In January, the company acquired Inmar’s reverse logistics business, making it the largest returns processing provider in North America. IDS Fulfillment’s integration strengthens DHL’s Fulfillment Network, offering scalable, flexible logistics solutions to businesses of all sizes.

    CEO of IDS Welcomes Growth Opportunity

    IDS Fulfillment CEO Mark DeFabis expressed confidence in the partnership:

    “DHL’s commitment to innovation and service excellence makes them the ideal partner to enhance our operations and deliver industry-leading capabilities to our customers and team members.”

    Positioning for Future Growth

    With global e-commerce expected to grow at an 8% compound annual growth rate (CAGR) through 2029, DHL is investing to stay ahead of the curve. Oscar de Bok, Global CEO of DHL Supply Chain, noted:

    “IDS Fulfillment complements our existing DHL Fulfillment Network, enhancing our ability to offer seamless global eCommerce solutions with local expertise and reach—especially as multinational organizations seek North American fulfillment capabilities.”

    Strengthening DHL’s Leadership in Logistics

    The IDS acquisition not only brings additional infrastructure but also a diverse client portfolio and advanced fulfillment know-how. According to Kelleher, these strategic moves reinforce DHL’s position as the preferred logistics provider for companies of all sizes.

    Questions & Answers

    1. Why did DHL Supply Chain acquire IDS Fulfillment? To expand its e-commerce fulfillment capabilities and better serve small and midsized businesses with strategically located U.S. facilities.

    2. What does IDS Fulfillment add to DHL’s network? Over 1.3 million square feet of distribution space across key U.S. locations, a diverse customer base, and specialized e-commerce logistics expertise.

    3. How does this acquisition align with DHL’s long-term goals? It supports DHL’s Strategy 2030 by growing its e-commerce footprint and enhancing its ability to offer scalable logistics solutions amid rising global e-commerce demand.

  • Mail&More – the world’s first GSA dedicated to mail and e-commerce

    Mail&More – the world’s first GSA dedicated to mail and e-commerce

    Mail&More offers a fully scalable solution to all airlines seeking to participate in the rapidly growing e-commerce and small parcel logistics niche. It removes the challenges and complexity that non-traditional cargo such as mail or e-commerce bring to an airline’s operational processes. Mail&More assumes responsibility on the airline’s behalf for all related commercial operations through to capacity sourcing and allocation, and is supported by innovative Mail EDI software.

    E-commerce features in every air cargo conference as the disruptor and fastest-growing commodity in air cargo. And it is one that requires specialized expertise given the sheer volumes of AWBs it generates as well as the last-mile network complexity of small parcels with very diverse end destinations. Mail&More has developed a tailored service that has continuously seen annual growth rates of 50% since it was officially introduced in 2022 and today caters to a growing network of 20 postal operators and 30 airlines across the globe, with a strong footprint in Europe and Asia.

    Mail & More is unique. It bridges the gap between postal operators on one hand, who are always looking for the best possible network solutions for the e-commerce platforms, consolidators and vendors that they serve, and airlines, on the other, seeking to optimize their capacity utilisation and load factors – and their process efficiency. Mail&More matches the two and develops market shares, constructs routings, oversees and coordinates transport operations, while advising its customers on cross-border alternatives or other measures they can take to increase their base loads on certain routes. Because of its experience and understanding of regulatory bodies, customer expectations and airline processes in this product niche, Mail&More is a strong partner for airlines of any size seeking to improve or even launch their e-commerce strategy. What’s more, it is the only company in the world currently offering this service.

    Mail&More offers audits, strategic guidance, solution recommendations, and operational support tailored to each airline’s size and structural focus—whether large carriers aiming to further optimize and digitalize their e-commerce strategy, mid-sized airlines developing their parcel business with the right tools, or smaller and leisure airlines still defining their strategic direction. Leveraging innovative cloud-based MAIL EDI software, the Mail&More team assists airlines in efficiently developing their e-commerce service both in terms of costs and return on investment. Once established, it assists in digitalizing the airline’s respective processes to ensure complete product positioning, visibility and control over its operations.

    2025 will be a year of consolidation for Mail&More, following growing interest from airlines over the past two years. Many carriers have recognized the need to position their e-commerce and parcel services with the same strategic importance as established special products such as pharmaceuticals, dangerous goods, or perishables. However, due to its rapid development, this segment presents challenges—particularly in terms of return on investment. This is where Mail&More adds value, offering extensive network coverage, strong partner connections, market visibility, digital tools, operational efficiencies, and ongoing performance monitoring. By providing a comprehensive and centralized commodity strategy, Mail&More acts as a long-term, plug-and-play business solution.

  • Etihad Cargo increases main deck capacity by 18% to support increased demand in Greater China

    Etihad Cargo increases main deck capacity by 18% to support increased demand in Greater China

    Etihad Cargo, the cargo and logistics arm of Etihad Airways, has expanded its capacity to meet increasing customer demand in Greater China. The carrier has increased its total flights to and from China from 11 in 2024 to a planned total of 18 in 2025, strengthening trade links between key global markets.

    Etihad Cargo’s capacity will be supplemented by a wet-lease 747-F and will support increased freight movements on high-demand routes and provide customers with greater flexibility in shipping cargo to and from key markets.

    To accommodate growing market demand, Etihad Cargo has added three additional weekly freighter flights to Shenzhen and two additional weekly flights to London. The expanded operations will improve/strengthen connectivity between China, Europe, and the Middle East, offering increased capacity for the transportation of e-commerce, pharmaceuticals, perishables, and other critical shipments.

    The increase in capacity aligns with Etihad Cargo’s strategy of expanding its global network to provide reliable, customer-centric solutions. The carrier remains committed to delivering efficient and flexible freight services while strengthening Abu Dhabi’s position as a leading global logistics hub.

    Stanislas Brun, Chief Cargo Officer at Etihad Cargo, commented: “Etihad Cargo continues to invest in expanding its network and capacity to support the evolving needs of global trade. The introduction of the additional capacity and flights to Shenzhen and London Stansted demonstrate our commitment to meeting customer demand with increased availability and connectivity across key trade routes.”

    By strengthening its presence in China and increasing links to Europe, Etihad Cargo is providing additional capacity to facilitate the movement of goods across international markets.

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  • Cathay continues its sustainability efforts as it builds momentum for future development

    Cathay continues its sustainability efforts as it builds momentum for future development

    Cathay released its 2024 Sustainability Report, reflecting steady progress in its sustainability journey and reaffirming its commitment to long-term sustainable development. As the Cathay Group moves into its next phase of growth, sustainability remains a key priority.

    Chief Executive Officer Ronald Lam said: Having successfully completed our two-year rebuilding journey, we have now set our sights on growth and development, where sustainability remains an area where we aspire to lead and is at the forefront of our path forward.

    Our environmental focus continues to be on climate change and a circular economy. As a pioneer and early adopter of sustainable aviation fuel (SAF), we continue to work towards fostering a local SAF ecosystem and expanding SAF usage globally, while acknowledging the challenges and opportunities ahead. We are also embracing the shift towards responsible use of resources by continuously reducing our reliance on single-use plastics (SUP) and exploring packaging alternatives. Beyond our environmental efforts, we remain committed to our deep roots in Hong Kong, enriching our communities through youth, sports, and arts initiatives while setting our sights on future growth by attracting, developing and retaining a strong pipeline of global talent.

    Key highlights from the 2024 report include:

    • Fostering a local SAF ecosystem with the Group’s record global SAF usage: Cathay launched a landmark tripartite SAF partnership with HSBC Hong Kong and EcoCeres, enabling SAF usage from Hong Kong International Airport while demonstrating the potential of fostering an SAF system in Hong Kong. It also co-initiated the Hong Kong Sustainable Aviation Fuel Coalition (HKSAFC), a multi-stakeholder group, to drive SAF policy development and adoption in Hong Kong. Globally, Cathay’s Corporate SAF Programme recorded a 22-fold increase in SAF usage compared to its launch in 2022.
    • Advancing a circular economy: Cathay Pacific reduced its passenger-facing SUP items to an average of 2.6 pieces and set two new secondary SUP targets for 2025: increasing inflight recycling of water bottles to 33% and ensuring at least 50% of the remaining passenger-facing SUP items are made with recycled plastics. Working towards its goals, Cathay Pacific introduced a first-of-its-kind workflow for recycling plastic bottles and cans at Hong Kong International Airport.
    • Nurturing the Hong Kong community: 2024 marked the 20th anniversary of Cathay’s flagship youth development programme, I Can Fly, with its return after a five-year hiatus, expanding the initiative to include an exchange tour in the wider Greater Bay Area.

    The full 2024 Sustainability Report detailing Cathay’s sustainability performance and commitments is available here.

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  • Etihad Cargo, DoH and RAFED highlight Abu Dhabi’s commitment to become a global pharma and life science distribution hub at LogiPharma 2025

    Etihad Cargo, DoH and RAFED highlight Abu Dhabi’s commitment to become a global pharma and life science distribution hub at LogiPharma 2025

    Etihad Cargo, the cargo and logistics arm of Etihad Airways, will attend LogiPharma 2025, taking place from 8–10 April, Centre de Congrès de Lyon, France. As a leading voice in pharmaceutical airfreight, the carrier will be joined at booths 84 and 85 by strategic partners Abu Dhabi’s Department of Health and RAFED, underscoring Abu Dhabi’s goal to become a global pharmaceutical and life science distribution hub.

    “Leveraging Abu Dhabi’s strategic location at the gateway to the MENA region, we are offering advanced infrastructure with easy access to regional and global markets. We’re not just offering airfreight, Etihad Cargo has deepened its focus on creating a smarter, more responsive cold chain for pharma customers worldwide, enabling an end-to-end, temperature-controlled ecosystem in collaboration with regulators, manufacturers and supply chain partners.” Said Stanislas Brun, Chief Cargo Officer.

    The collaboration with Abu Dhabi’s Department of Health and RAFED, the region’s leading healthcare procurement and logistics platform, is in line with the Abu Dhabi Economic Vision 2030. The partnership is a pivotal step in Abu Dhabi’s ongoing efforts to become a leading healthcare destination in the global healthcare landscape.

    Faisal Haji, Division Director Health Sector Innovation Department at the Department of Health – Abu Dhabi, commented: “Through our collaboration with Etihad Cargo and RAFED at LogiPharma 2025, we are reinforcing DoH’s commitment to reshaping the region’s healthcare landscape. Our ambition is to cultivate a healthcare ecosystem where patients can benefit from the most advanced treatments and innovations in medical technology. By developing a dynamic hub for healthcare and life sciences distribution, we aim to improve patient outcomes and elevate the standard of care across the region.”

    Samer Al Zamil, Chief Commercial Officer at RAFED, added: “Together with Etihad Cargo and the Department of Health, we are building a trusted supply chain that supports not just the UAE, but the broader region and global healthcare community. LogiPharma is a platform for showcasing what true collaboration across public and private sectors can achieve.”

    Etihad Cargo’s award-winning PharmaLife product, certified under IATA CEIV Pharma, ensures the safe and reliable transport of temperature-sensitive pharmaceuticals, vaccines and biologics through advanced tracking, thermal mapping and real-time monitoring technologies.

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