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Tag: convenience store

  • 7-Eleven parent sales surges: Report

    7-Eleven parent sales surges: Report

    Japanese retail giant Seven & I has reported a 15.8 per cent increase in net sales for the nine months to November. Profit rose by a less impressive 2.9 per cent. The 7-Eleven parent said its overseas convenience store business achieved an impressive 15.7 per cent increase in operating profit year on year.

    At home, its Ito-Yokado superstore managed to reduce its operating loss to ¥200 million (US$1.85 million), however its York-Benimaru supermarket division and Sogo & Seibu department stores both struggled, the latter losing ¥937 million ($8.6 million).

    Seven & I’s net sales totalled ¥4.11 trillion ($38 billion).

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  • South Korean convenience store openings slow down

    South Korean convenience store openings slow down

    South Korean convenience store openings in South Korea fell last year, according to industry data. Thought to be the effect of increasing labour costs and market saturation, the slowdown has manifested amongst several industry operators – including BGF Retail’s CU, which opened 980 fewer stores than the previous year’s total of 1646; and GS25, which opened 1023 fewer stores last year after launching 1701 outlets in 2017.

    A government advisory to chain stores to maintain more of a distance between competing branches signals a likely continuation of the downward trend, as well as new laws mandating higher levels of paid leave to staff and a higher minimum wage. The same pressures have seen 19 per cent of convenience stores closing at night rather than operate 24 hours, compared with 10 per cent in 2017.

    A statement issued by CU said that the firm is prioritising profitability of existing stores over opening new locations.

  • FamilyMart expands Bangkok delivery service with Kerry

    FamilyMart expands Bangkok delivery service with Kerry

    Convenience store chain FamilyMart has partnered with logistics operator Kerry Express to expand its Bangkok delivery service. “Today, the e-commerce market has grown continuously for more than 20 per cent annually, and individual consumers have also had a greater demand for express delivery over the past three to five years,” said Central FamilyMart president Chiranun Poopat.

    “We have introduced Kerry Express, an express delivery service, available 24 hours a day at our FamilyMart stores in Bangkok and surrounding locations. The door-to-door express delivery will be provided to our individual customers so that they will be able to send their parcels to any locations throughout the Kingdom with fast and high-standard delivery process.”

    The new service is being promoted with a free limited-edition parcel delivery box available to customers during the Christmas period. The box will be provided to customer spending more than THB79 (US$2.42) via its express delivery service.

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  • Saigonese spend $11.5 a month on convenient food and drinks

    Saigonese spend $11.5 a month on convenient food and drinks

    Each Saigon resident spends $11.5 on average per month on convenient foods and drinks, a consumer research firm says. The product groups most often chosen by consumers are non-alcoholic drinks, nutritional beverages, confectionery and snacks like instant noodles, sausages and pies, according to a study on Saigon consumers’ out-of-home (OOH) spending.

    The study was recently done by Kantar Worlpanel, an international company dealing in consumer knowledge and insights.

    On average, Saigon residents make around 8 or 9 out of home trips for these products a month.

    This study also shows that product selection and external spending patterns are clearly differentiated by gender. Women, especially students, often spend money on milk tea, while men and the seniors prefer coffee. Consumption of carbonated soft drinks, energy drinks and bottled water are highly skewed towards teenagers.

    Coffee shops and tea shops are the most popular places, chosen by 45 percent for those going out for OOH drinks, most of whom are aged 30-39. The remaining channels are convenience stores, restaurants, supermarkets, shopping malls and traditional channels such as markets and pavement shops.

    Previously, market research firm Decision Lab had published a report on spending trends of target groups born in 1995 and later (Generation Z). It is estimated that Vietnam has more than 14.4 million people in this age group, with above 56 percent of them having no income or earning less than VND3 million ($129.12) per month.

    Despite the modest income and large dependence relying on their families, average monthly OOH spending by this generation is VND892,400 ($38.41), almost four times that of the average Saigon resident, the report said.

    On average each month, the total amount spent by this age group on eating and drinking was nearly VND13 trillion ($559.56 million).

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  • 7-Eleven Malaysia eyes 200 new stores next year

    7-Eleven Malaysia eyes 200 new stores next year

    7-Eleven Malaysia Holdings Bhd is looking to expand the number of the convenience store chain outlets by at least 200 new stores next year. In 2017, 7-Eleven Malaysia opened 126 new stores. Berjaya Corp founder and executive chairman Tan Sri Vincent Tan Chee Yioun said 7-Eleven Malaysia is also looking at increasing the number of franchisees for stores in Malaysia, along with the expansion in the number of outlets.

    7-Eleven Malaysia is the largest standalone convenience store chain nationwide with more than 2,250 outlets across the country.

    Its wholly owned subsidiary 7-Eleven Malaysia Sdn Bhd today entered into a memorandum of agreement with Pertubuhan Tindakan Pejuang Wanita Dalam Sosial, Ekonomi, Rumahtangga Dan Ilmu (Tiangseri Malaysia) to provide an opportunity to those interested to be franchisees to enter the ecosystem.

    Tiangseri is commissioned to recruit and recommend up to 50 potential franchisees to 7-Eleven Malaysia in the next 12 months.

    This programme also bodes well with the company’s target of increasing the number of franchisees. The first store under the programme is expected to be opened next month.

    7-Eleven Malaysia CEO Colin Harvey said the franchising programme through Tiangseri will see both partners leveraging on each other’s unique strengths and experience in retail and grassroots franchise recruitment.

    “We are fully focused on this collaboration as we believe franchising is an integral part of our long-term corporate strategy of giving back to the local community that we operate in, as it will both provide and create important life and management skills in future entrepreneurs as well as providing more job opportunities to our local workforce.”

    Harvey noted there are many potential locations for expansion, for instance in Sabah and around the Klang Valley. Meanwhile, Tiangseri president Mastura said the collaboration has already started generating interest from interested parties.

    Tiangseri will also be aiding potential franchisees in securing funding at a preferential rate from agencies such as Perbadanan Usahawan Nasional Bhd and Majlis Amanah Rakyat, among others.

  • Convenience stores a haven for most Saigon youth

    Convenience stores a haven for most Saigon youth

    Increasing numbers of Saigon residents are visiting convenience stores, and most of the youth hangout there. A survey by market research firm Q&Me in December found 80 percent of Saigon residents saying they patronize convenience stores. Of these, 61 percent are youth who also hangout in the stores, using in their eat-in space, attracted primarily by the air-conditioning.

    Fifty-four percent of customers said they use the eat-in space because it is a good place to stay for a short time, while 51 percent said they come for the wifi, said the survey, which polled 500 people aged 16-39 online and 721 visitors at 110 convenience stores in Ho Chi Minh City.

    The majority, 63 percent, of eat-in space customers are estimated to be in their 20s. Those in their 30s account for 16 percent, and teenagers, 15 percent.

    Those who age in their 40s and 50s account for only two percent of eat-in space users.

    Forty-four percent of customers use the eat-in space to drink, and 38 percent to eat and drink. Popular activities are chatting with friends, using their mobile phones and relaxing.

    The most popular foods at eat-in spaces are snacks, instant cup noodles and single customer hotpot. Instant cup noodles are popular during lunch and dinner time, while snacks are taken irrespective of timing.

    The eat-in space is most occupied during lunch time, from 12 p.m. to 1 p.m, with half of the seats taken, on average. The period between 3 p.m. and 7 p.m. also sees a high occupation rate of 33-37 percent.

    The survey found VinMart+ has the highest number of stores at 805, followed by Circle K with 261 and Family Mart with 160.

    Family Mart is the most popular store with 87 percent of respondents saying they have visited it earlier and 12 percent said they recognized it.

    VinMart+ comes next with 84 percent participants visiting and 15 percent recognizing, while the figures for Circle K are 76 percent and 17 percent, respectively.

    The least popular stores are Shop & Go, 7 Eleven and GS25. Forty-two percent of respondents said they recognized Seven Eleven but have never visited a store. This ratio is 36 percent for GS25 and 30 percent for Shop & Go.

    The number of convenience stores in Vietnam has increased by 21 percent year-on-year to 1,819 as of May, the survey found. Most of them are based in Hanoi and Ho Chi Minh City.

    A previous report by market research firm Nielsen Vietnam had said that Vietnamese people have been going to convenience stores more often in recent years. It said that an average Vietnamese shopper make 4.5 trips a month to convenience stores this year, three times that of 2010.

    Since 2012, the number of convenience stores in the country has nearly quadrupled, Nielsen said.

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  • 7-Eleven tests facial-recognition technology

    7-Eleven tests facial-recognition technology

    7-Eleven Japan has opened an experimental concept store in Tokyo offering payment through facial-recognition technology developed by NEC. The trial is a precursor to a planned rollout of unmanned convenience stores in locations such as office buildings, car parks and factories allowing consumers to purchase essential items where it may not be commercially viable to operate a full-scale staffed store.

    The test store is located inside a building which is home to companies from the NEC group and can be accessed only by employees.

    Facial-recognition technology identifies shoppers when they enter the store and again when they make payment. The cost of purchases is deducted from their salaries.

    Rival retail groups including Aeon and FamilyMart have already adopted self-service payment checkouts and Lawson is trialling a scheme using barcodes scanned by smartphones.

  • Emart goes digital in high-tech Uiwang store

    Emart goes digital in high-tech Uiwang store

    Emart is going fully digital with its brand new Uiwang branch that will open in Gyeonggi tomorrow. Innovative features of the Uiwang branch – the first Emart store to open in 30 months – include digital displays instead of paper signs and guide robots that can escort customers to desired products. The Uiwang store will span 9,917 square meters (106,745 square feet) across two basement floors in a commercial building.

    “We will introduce a revolutionary format of offline stores that breaks away from tradition in order to meet the challenges of our fast-changing era,” read an Emart report.

    Going paper-free is a big change that Emart hopes will both appeal to customers and help management.

    Price labels will be digitalized and controlled by a central server in the Uiwang branch, allowing store managers to display and change prices with unprecedented ease and speed. The new store will also install digital signage, or electronic displays, alongside elevators, moving walkways and cashiers instead of paper posters for advertisement and notices.

    “By minimizing paper usage, we can provide consumers with a unique shopping experience while practicing green management and boosting productivity,“ read the Emart report.

    The new Uiwang store will also be home to Tro.e, an autonomous robot equipped with a 27-inch touch screen that is capable of guiding consumers to desired products and making casual conversation. Like Pepper, a robot the company employed earlier this year at its Seongsu branch in eastern Seoul, Tro.e will only be available for a limited time on a test run at Uiwang.

    Emart developed Tro.e, named after the Swedish word tro, which means trust, together with Future Robot, one of the official robot providers for the PyeongChang Winter Olympics.

    The grocery section of the new store will only be located on the lower floor of the store, while the upper floor will host a variety of affiliated shops including Electro Mart, Pierrot Shopping, Daiz, Boots and a Kakao Friends Store.

    Emart will open a 660-square-meter “Culture Lounge” for customers to read books and purchase beverages.

    “We will continue striving to offer consumers a unique shopping experience with our distinctive products and digital shopping environment,” said a senior manager in charge of development at Emart.

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  • E-mart US buys supermarket operator

    E-mart US buys supermarket operator

    South Korean discount retail chain E-mart is acquiring US food retailer Good Food Holdings for US$270 million. A subsidiary of retail conglomerate Shinsegae, the E-mart US acquisition intends to stabilise and expand its operations in North America. It is the company’s first acquisition of an overseas firm.

    Good Food operates 24 stores across the American West under three brands: Bristol Farms, Lazy Acres and Metropolitan Market. Its original executive board will be retained by E-mart.

    Good Food Holdings employs 3100 people and brings in average sales of KRW 670 billion ($596.75 million) per annum. E-mart plans to open a premium store-restaurant in Los Angeles next year called PK Market.

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  • FTC Korea approves convenience stores’ voluntary rules to curb competition

    FTC Korea approves convenience stores’ voluntary rules to curb competition

    South Korean convenience store operators have agreed not to engage in cut-throat competition in the latest move to better protect struggling franchisees. A key centerpiece of the voluntary deal calls for CU, GS25 and 7-Eleven and three other convenience store brands to decide “carefully” over whether to open a new convenience store near an area where a rival convenience store is already located.

    The deal said that convenience stores of rival brands should be at least 50 metres away from each other. Currently, convenience stores of the same brand should be located at least 250 metres away from each other to make sure that they do not compete against each other.

    The latest move came as South Korea has been struggling to protect franchisees in a country where chaebol, or family-controlled conglomerates, have dominated the economy for decades.

    “The voluntary regulation, if implemented in good faith, could help ease saturation and improve management conditions of franchisees of convenience stores,” Kim Sang-jo, chairman of the Fair Trade Commission, said in a signing ceremony of the voluntary deal in Seoul today.

    Last week, President Moon Jae-in instructed the antitrust chief to support a voluntary deal among South Korean convenience store operators so as to address the saturation of the market.

    Convenience stores have sprung up in commercial areas in Seoul and other major cities in recent years, driven by growth of single-member households.

    Last year, the number of convenience stores surpassed 40,000, a dramatic increase from 1989 when the first convenience store opened in eastern Seoul.

    Kim said the voluntary deal could prevent convenience store operators from recklessly opening new outlets in areas where there are already many convenience stores.

  • Restructuring continue benefits 7-Eleven Malaysia

    Restructuring continue benefits 7-Eleven Malaysia

    New store openings are maintaining a modest 7-Eleven Malaysia sales growth rate – but improved margins are driving solid profit improvement. The listed convenience store operator released its third-quarter results on Friday, which showed third-quarter sales growth of 1 per cent and year-to-date growth of 1.3 per cent. But net profit was up 4.1 per cent for the quarter and 13.3 per cent year to date.

    CEO Colin Harvey said net profit grew 27.6 per cent quarter on quarter.

    “However, this is only the first step in the right direction towards where the organisation should be, and there is scope for improvement. I am confident that our strategy roadmap focussed on strengthening the key areas of, assortment, supply chain, operational excellence, store base, and digitally enabling the organisation will bear fruit in terms of financial performance, and overall customer shopping experience.”

    He said the group’s net revenue of RM1.66 billion year to date was driven by growth in new stores and consumer promotion activity.

    Continued store expansion has taken the network to 2259 stores.

    7-Eleven Malaysia expects trading conditions for the next quarter to improve with the anticipated heightened consumer sentiment.

    “We expect to see further improvements in the next quarter by pursuing our core strategy pillars of operations excellence, cost management and commercial innovation,” the company said.

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  • Vietnam’s food processing industry an appetizing option for investors

    Vietnam’s food processing industry an appetizing option for investors

    With huge untapped potential and steady growth, Vietnam’s food processing industry promises much for foreign investors, officials say. In Ho Chi Minh City, Vietnam’s biggest city, the food processing industry grew by 8.7 percent and the beverage production sector grew by 4.6 percent in the first ten months of this year, according to the municipal trade department.

    The industry’s products are sold at 2,280 convenience stores in the city, up 507 stores over 2017, it said.

    In the past five years, Vietnam’s annual consumption of processed food and beverages has grown at an average of 9.68 percent and 6.66 percent respectively, says data compiled by the Ministry of Industry and Trade.

    In 2013-2017, the industrial production index grew by an average 6.8 percent per year for processed food and 9.7 percent for drinks, Deputy Minister of Industry and Trade Do Thang Hai said at a recent seminar in HCMC.

    The country’s annual food consumption value is estimated to make up 15 percent of its gross domestic product, he said, adding that the figure is about to grow bigger thanks to higher annual incomes and the increasing trend of consuming ready-to-eat food, especially organic ones.

    In the first nine months this year, the consumption index grew by 8 percent and 10.2 percent against the same period last year for processed food and drinks, respectively, according to the Vietnam Report Joint Stock Company, a Hanoi-based market research and business assessment firm.

    The Business Monitor International (BMI) projected earlier this year that Vietnam’s food industry will grow by 10.9 percent each year between 2015 and 2020.

    Tran Kim Oanh, director of the Investment Promotion Center for Industry under the Vietnam Trade Promotion Agency, said that in the 2010-2016 period, the number of companies operating in the sector made up two percent of the total, but their total revenue accounted for 7.3 percent, or $54 billion.

    With more than half of a population of 95 million of working age, Vietnam’s food processing industry has a lot of room to grow, said experts.

    Food and beverages currently account for the highest proportion of monthly consumer spending in Vietnam, accounting for about 35 percent of the total, she said.

    Opportunities

    Food processing is one of the industries Vietnam is giving priority to in its growth plans until 2025 with vision until 2035.

    Vu Van Chung, deputy head of the Foreign Investment Agency under the Ministry of Planning and Investment, said that so far, foreign investment in the food processing industry of Vietnam was $11.2 billion in 717 projects, excluding those formed through merger-acquisition deals.

    Most foreign investment has flowed into processing agricultural produce, seafood and producing beverages.

    The food processing industry in Vietnam is considered attractive thanks to tax preferential policies including an import tax exemption for technologies to upgrade the production chain in Vietnam.

    “Despite preferential policies for investors, Vietnam’s food processing industry has not been able to attract investments from markets that strong in this field, like Japan, the U.S., Australia and the EU,” Chung said.

    The biggest obstacle for the sector right now is that domestic material supply is unable to meet production chain demands.

    For example, domestic materials supply can only meet 25 percent of inputs for the dairy sector, and up to 90 percent of materials to make cooking oil is imported, he said.

    But deputy minister Hai was hopeful that things would improve when the free trade agreements that Vietnam has signed come into effect, opening a broader consumption market for investors in Vietnam in general and investors in the food processing industry in particular.

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  • Korea’s convenience stores to use mobile payments more

    Korea’s convenience stores to use mobile payments more

    Mobile payments at South Korean convenience stores have more than doubled this year thanks to the greater use of smartphones and the expansion of mobile settlement services. South Korea’s top convenience store chain CU said the number of so-called easy mobile payments at its outlets soared 121.5 per cent year on year in the first 10 months.

    Convenience chain operators in Asia’s fourth-largest economy adopted the easy mobile payment system in 2011, but the service only started to take off last year.

    The percentage of mobile payments out of total settlements at convenience stores expanded to 3.5 per cent this year, compared with 1.9 per cent last year and just 1 per cent in 2015.

    “The number remains in the single-digit range, but the easy mobile-settlement system has been growing at an exponential pace,” a CU spokesperson said.

    Currently, CU allows customers to use Samsung Electronics’ Samsung Pay and 19 other payment tools at its stores.

    Samsung Pay accounted for 85.5 per cent of CU’s mobile settlements during the January-October period, followed by Kakaopay with 4 per cent and LG Pay with 2.8 per cent.

    Industry sources said retailers in South Korea have been ramping up efforts to develop their own mobile payment platforms as more tech-savvy consumers turn to their smartphones to make mobile payments at South Korean convenience stores.

    Some seven in 10 South Koreans are known to own a smartphone, the fourth-highest smartphone penetration rate in the world.

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  • Lenovo opened an unmanned store in Beijing

    Lenovo opened an unmanned store in Beijing

    Lenovo China has launched an automated store in Beijing based on facial recognition technology. The Lenovo Go store also features a mobile payment system. A blog post put out by the Taiwanese tech giant reads: “Shopping at the store is quite simple. You walk up to the door, cameras recognise your face, you browse the aisles, pick out what you want as usual, then – and here’s the magic – you just walk out, and your account is automatically settled via your mobile payment.”

    Lenovo’s head of research and technology Daryl Cromer said: “We can now understand some of the technologies and challenges our customers face, allowing us to make better devices and tailored solutions.

    The store becomes a powerful pilot program for technologies that move beyond the Lenovo campus.”

    Lenovo plans to use data gathered at the store to power future technologies, such as an espresso machine that can brew coffee to individual preferences based on facial recognition.

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  • Twenty4 opens cash-free retailer in Ipoh Malaysia

    Twenty4 opens cash-free retailer in Ipoh Malaysia

    Malaysian convenience store Twenty4 has opened in Ipoh as the region’s first cash-free retailer of its kind. The “smart” convenience store accepts only cashless transactions, earning it a spot in the Malaysia Book of Records. The brand’s CEO Kenny Ng said: “The shop is open round-the-clock and customers can purchase a variety of items, including food and personal care items, through cashless transactions.

    Customers can buy products at the store using debit cards, credit cards, Paywaves, Samsung Pay, Apple Pay or use other E-Wallet payments. We hope the concept will set the pace … be a pioneer in Malaysia, where people buy items without using cash.”

    Twenty4 sells various local and international products via self-service machines.

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