Tag: E-tailing

  • Groupon woes continue

    Groupon woes continue

    Groupon – which has exited three Asian markets this year – continues to struggle globally with ts flawed discounting model.

    Operating on wafer thin margins in the first place, the company has taken a severe hit from currency exchange fluctuations in the third quarter.

    Globally, gross billings grew by six per cent when the exchange rate impact is excluded; similarly, global revenue increased by a more positive seven per cent on a constant currency basis.

    But after taking into effect the strengthened value of the US dollar against foreign currencies this year, Groupon saw its net losses grow by some $6.4 million to $27.6 million.

    As reported by Inside Retail Asia in September, the listed US eCommerce business has closed its doors in Thailand, the Philippines and Taiwan. Outside Asia it has already exited Greece and Turkey and will now close operations in Panama, Morocco, Puerto Rico and Uruguay.

    Neil Saunders, CEO of Conlumino, says the impact of currency fluctuations is worsened by the fact that the company operates off relatively low margins, especially outside of its North American heartland, and as such does not have much of a buffer against their deleterious effect.

    “The margin position is partly down to the multiple systems that Groupon operates across the globe which increase complexity and do not allow for economies of scale. While this is something the company has been remedying by moving to a common platform, we believe that the benefits have, so far, been fairly modest.”

    Saunders says margins are also held back by a further issue, arising from Groupon’s revenue mix.

    “At present, the company divides itself into three main segments: Local, Goods, and Travel. Local is concerned with deals from service providers like restaurants, events and activities. Goods is focused on consumer products like jewellery, electronics and apparel. And Travel is about holiday, flight and accommodation deals.

    “Recent growth in the more mature Local part of Groupon’s business has slowed considerably. Indeed, in Q3 growth was just under eight per cent. Comparatively, Travel and Goods have both seen strong growth, up 20 per cent and 18 per cent, respectively. This rebalancing of the revenue mix has diluted margins, mainly because Goods are far less profitable for the firm.”

    Saunders says gross profit as a percentage of gross billings for Goods is 13 per cent compared to 30 per cent in Local and 18 per cent in Travel.

    “To be fair, the margin performance of Goods has improved over the past year – but not by much. Over future quarters, we see the prospects for margin gains to be slight given that Groupon has to work harder on Goods deals in a market that remains very promotional.”

    Saunders believes there is little comfort ahead for Groupon in the fourth quarter.

    “Groupon is forecasting that revenues will come in at $865 million, at best. This is quite some way below the $883 million generated last year.

    “In our view, such anemic numbers do not paint a rosy picture for future profits. They also bode badly for the start of the new fiscal year – an issue the new CEO, Rich Williams, who is replacing Eric Lefkofsky who’s stepping into the role of chairman, will have to deal with,” Saunders concluded.

  • Indian eCommerce growth fastest in Asia

    Indian eCommerce growth fastest in Asia

    The Indian eCommerce growth rate is now the highest in Asia – yet online still accounts for less than one per cent of total retail sales.

    Gene Alvarez, MD and VP at research house Gartner, told a symposium in Goa this week that India represents a US$7 billion market, growing at more than 40 per cent every year.

    “Currently B2C commerce leads the market in India, while B2B is limited to organisations that drive online sales while trying to cut costs in dealing with their partners and distributors.”

    More than 40 per cent of digital commerce transactions came from a mobile device in 2014, and that proportion is likely to exceed 50 per cent in 2015. Due to the low internet penetration in India, mobile has leapfrogged the PC, and consumers are using mobile as the primary channel for online shopping.

    “There is a lot of hype due to the high growth and high expectation of the market, and many companies are fast expanding to grab market share and increase visibility. However, the fierce competition is pushing up costs while the average order value remains low. Players need to execute on the basics to ensure the growth is sustainable,” said Alvarez.

    Gartner identified the top five things Indian digital commerce players should focus on to drive growth:

    • Customer Experience: This is the most important differentiator of a digital commerce service as price becomes transparent across sites. Providers that can design a compelling user interface, personalise landing pages, search results and product feeds based on the shopper’s behaviour, and effectively engage shoppers to make them loyalty customers, will win over those that cannot.
    • Product Range: Due to the nascent nature of India’s digital commerce market, product range and choices are still quite limited even on major marketplaces. Providers will need to expand the product ranges to make the service attractive to shoppers through organic growth and partnership. Focusing on a few categories, such as consumer electronics, fashion and grocery can also be the right strategy to deeply penetrate a product segment and become the go-to site for that category.
    • Delivery: This is a key challenge in India given the less developed logistic infrastructure and the lack of last-mile connectivity in remote areas. Providers will have to partner with multiple logistic providers to leverage their strengths in national, regional and local delivery, as well as with retail stores as pick-up stations to offer reasonable delivery speed and costs. They also need to consider putting in place reverse logistics for returns, which significantly impacts the customer experience.
    • Payment: Payment has a big impact on the conversion rate, and a frictionless payment process greatly helps increase digital commerce sales. India has relatively low credit card penetration, and most of digital commerce is done via cash on delivery. Despite regulatory challenges, digital commerce providers should work with payment providers to offer a frictionless payment experience.
    • Customer Service: Besides offering immediate help on site and via the contact center, and making processes and cost information transparent, digital commerce providers should think carefully about their return strategy. A generous return strategy encourages sales especially for categories such as fashion and consumer electronics.

    This week’s Gartner Symposium/ITxpo is a major gathering of CIOs and other senior IT executives. The event delivers independent and objective content with the authority of Gartner, a leading IT research and advisory organisation, and provides access to the latest solutions from key technology providers.

  • Coupang plans $1.3 billion expansion

    Coupang plans $1.3 billion expansion

    South Korean eCommerce giant Coupang will invest 1.5 trillion won (US$1.3 billion) by 2017 to hire 40,000 delivery people called ‘Coupang Men’, and increase its number of logistics centers from 14 to 21.

    This is a significantly larger-scale investment than the $1billion infusion attracted from Softbank, a Japanese IT company, in June.

    To strengthen its ‘Rocket Delivery’ service, Coupang plans to increase the number of Coupang Men on staff from 3500 to 5000 by the end of the year, 10,000 during next year, and 15,000 by 2017.

    In addition, the number of staff members at its logistics centers and call centers will also be increased from the current 6000 to 18,000 by 2016, and 24,000 by 2017. Altogether, a total of 40,000 new employees will be hired Coupang, which hopes to provide same-day delivery service across the country, plans to expand its number of mega logistics centers from 14 to 16 by 2016, and 21 by 2017. Their overall size is the equivalent of 110 soccer fields.

    As the number of Coupang Men and logistics centers increases, the Rocket Delivery service, which is currently limited to major cities, will be offered in other areas, and a larger variety of products will be eligible for shipping through the service.

    Henry Ro, Coupang’s VP, said the Rocket Delivery service provides the greatest experience to the consumers.

    “The Rocket Delivery service is an integrated ‘end-to-end’ service that has never been tried in other countries.”

  • Jewelry.com Selects VoyageOne to Expand and Sell Products in China’s B2C Online Marketplaces

    Jewelry.com Selects VoyageOne to Expand and Sell Products in China’s B2C Online Marketplaces

    Jewelry.com announced that is has chosen VoyageOne, a pioneer in B2C “cross-border” ecommerce solutions and services, to help launch its direct-to-consumer online expansion plans for China.

    With over 14 years in the industry, Jewelry.com is one of the foremost online retailers in North America. VoyageOne provides localized branding, online marketing, merchandising campaigns, operational support, a local entity with inventory in China and local customer service support.

    “We are very proud to have reached a strategic partnership agreement for the online presence of our products leveraging VoyageOne’s turnkey solutions and services,” said Ofer Azrielant, President of Jewelry.com. “One of the great untapped opportunities for us is China’s online marketplaces including worldwide leader, Alibaba’s Tmall Global. Now we are able to provide our jewelry assortment to online shoppers in China while empowering them to express their individuality and taste in an entirely new way.”

    “We quickly learned that VoyageOne has the technology, domain expertise and proven track record of helping U.S.-based retailers to quickly and efficiently deploy an online presence in China, enabling brands to sell products directly to consumers while preserving brand values. We are also excited to be part of the largest Tmall Global Single’s Day aka 11/11 which is the one the largest online events in the world” said Jon Azrielant, Director of Marketing for Jewelry.com.

    “Jewelry.com recognized the importance of leveraging an integrated turnkey B2C cross-border ecommerce platform, localized business practices and operational methodologies right from the beginning to pave the way for success in China.” said Dennis Zhang, Founder and CEO of VoyageOne.

    VoyageOne’s Ecom360™ is a proprietary solution that provides U.S.-based retailers and brands with cost-effective and streamlined access to China’s Direct-to-Consumer “cross-border” ecommerce and online marketplaces, enabling them to ship directly from their U.S. warehouse to consumers in China.

    “We’re extremely excited to partner with Jewelry.com to deliver memorable online shopping and customer service experiences for their new customers in China.” said Patrick Hoss, Sr. Vice President of VoyageOne. “Today, online shoppers in China can easily purchase their favorite jewelry from https://Jewelry.tmall.hk and receive their packages shipped directly from the U.S. to their doorsteps in a matter of few days!” added Hoss.

     

  • JD.com seeks Alibaba probe

    JD.com seeks Alibaba probe

    China’s second largest online retailer, JD.com, has lodged a formal complaint with Chinese regulators, alleging its larger rival Alibaba is attempting to restrict competition.

    China’s competition regulator, the State Administration for Industry and Commerce (SAIC), imposed a new regulation on October 1 preventing eCommerce platforms from restricting their sellers from participating in promotions on rival platforms.

    According to a letter from JD.com, it has evidence of Alibaba “forcing” merchants to deal exclusively with one eCommerce site during promotional activities.

    JD.com claims merchants have been told if they participate in Alibaba’s 11.11 promotion, they must not participate in promotions on rival platforms – eg: JD.com. If they do, they face “punishment or sanctions”.

    But an Alibaba spokesman, Rico Ngai, told Reuters the company “strongly denies the accusations”.

    “Alibaba welcomes competition as it benefits consumers, merchants and service providers,” he said.

    But JD.com claims Alibaba’s behaviour has “harmed merchants’ interests” and “not only obstructed normal market competition, but also seriously harmed consumers’ interests”.

  • Shopping drives Baidu growth

    Shopping drives Baidu growth

    Chinese search engine Baidu is experiencing rapid growth as more and more Chinese shop online.

    Releasing its September quarter sales results, the US Nasdaq-listed business says Online to Offline is driving a massive growth in mobile users, gross merchandise value and mobile map usage.

    “With mobile accounting for nearly two-thirds of Baidu’s search traffic and China squarely in a mobile age, Baidu is pioneering and redefining the mobile experience for users in China,” said Robin Li, chairman and CEO of Baidu.

    “We further extended the reach of our platform by deeply integrating and connecting search and maps with transaction services,” he said.

    Jennifer Li, Baidu’s CFO, said the momentum in transaction services gives the company confidence to continue investing.

    Mobile search monthly active users (MAUs) were 643 million for the month of September 2015, an increase of 26 per cent year on year. Mobile maps MAUs were 326 million for the month of September 2015, an increase of 34 per cent.

    And Gross merchandise value (GMV) for transaction services totalled RMB60.2 billion (US$9.5 billion) for the third quarter of 2015, an increase of 119 per cent year on year.

    The company’s payment service, Baidu Wallet reported a 520 per cent increase in activated accounts to reach 45 million at the end of September.

    Total revenues in the third quarter of 2015 were RMB 18.383 billion (US$2.892 billion), a 36 per cent increase from the corresponding period in 2014. Mobile revenue represented 54 per cent of total revenues for the third quarter of 2015, compared to 37 per cent for the corresponding period in 2014.

    Operating profit in the third quarter of 2015 was RMB2.512 billion ($395.2 million), a 35.9 per cent decrease from the corresponding period in 2014.

  • 11.11.2015: A new twist to Asian retailing’s biggest day

    11.11.2015: A new twist to Asian retailing’s biggest day

    China’s Singles Day – 11.11.2015 –  the biggest shopping festival in the world, will no doubt once again break international eCommerce records this Wednesday.

    But while watching numbers tick astronomically higher is exciting, retailers should be paying attention to what Alibaba is doing differently this year: omnichannel.

    For the first time, Alibaba is bringing part of Singles Day (also known as Double 11, or Guangun Jie) offline. It has promised that more than 1000 retail brands encompassing over 180,000 stores across 330 cities in China will join the 11.11 Festival.

    Customers will be able to price match in-store goods with TMall discounts. Some areas will be able to deliver products within two hours, essentially turning stores into distribution centres.

    Much like Alibaba’s 2014 mobile shopping push made mCommerce a “new normal,” you can expect 2015 to begin a boom in omnichannel. Retailers will do well to begin strategising through a smart integration of their physical stores and digital commerce now.

    Here are two guidelines to consider when reassessing how your physical and digital presences can complement each other in this new omnichannel world:

    Make the store a customer solution

    The consumer does not make a distinction between a brand offline and online – and neither should retailers. Physical stores create interesting opportunities to reduce customer friction points or quickly resolve customer problems. Extend in-store services to add incremental customer value or create a good atmosphere.

    We recently helped GrandVision, the world’s largest eyewear conglomerate, create a retail experience centered around eye care. They wanted to emphasize their medical-grade professionalism and commitment to demystifying eye care for consumers.

    Design points such as having an eye-testing facility placed in the middle of each store emphasises their dedication to this cause, and informational content placed across all digital channels means customers could empower and inform themselves across desktop, mobile or in-store digital panels.

    By consolidating all consumer interactions with GrandVision into one platform, everything from booking an eye exam to buying lenses have been made seamless both offline and on. The one view of consumers helps give store associates the tools they need to better understand customer motivations, provide support and make the store an integral part of customer interactions with the brand.

    Make your store experiential

    Retail used to be rooted in the transaction, but now that technology has decoupled transactions from physical spaces, retailers have tremendous freedom to build a memorable experience in stores.

    We helped Audi design an interactive experience for its flagship showroom in Beijing, using screens and responsive content to let customers cycle through endless customisations of their ideal Audi cars. The Audi City showroom cut down on costly retail rents while allowing Audi to showcase all inventory and imprint its brand message of “Vorsprung durch Technik (advancement through technology).”

    Physical store experiences properly integrated with digital are part of the equation for brand differentiation and continued relevance. Consumers go seamlessly from online to offline and back. Retailers need to learn to do the same.

  • 40 per cent of online trade in China fake or substandard

    Chinese lawmakers have been urged to tighten controls on online trade after a report suggested counterfeit and low quality goods accounted for just over 40 per cent of sales.

    The report on the implementation of the latest iteration of the Law on the Protection of the Rights and Interests of Consumers also notes that China is now the biggest online marketplace in the world, overtaking the $300bn US market, and was valued at 2.8trn yuan ($442bn) last year.

    An article notes that complaints concerning online purchases rose 357 per cent to reach 77,800 last year, according to data from the General Administration of Quality Supervision, Inspection and Quarantine (AQSIQ).

    This has prompted calls for the Chinese government to bring in new legislation to govern e-commerce, particularly with regard to the rights of consumers and the responsibilities of retailers.

    The report (in Chinese) was presented at a plenary meeting of the National People’s Congress (NPC) Standing Committee, which was presided over by Chairman Zhang Dejiang.

    The revelations come as China’s online retail platforms, and particularly Alibaba, have come under intense scrutiny of late over counterfeit listings, and the measures taken by the sites to take them down.

    Earlier this year, the State Administration for Industry and Commerce (SAIC) accused Alibaba of being ‘lax’ in what it allows traders to sell on its online retail platforms, prompting a war of words between the company and Chinese government.

    Alibaba’s chief executive Daniel Zhang said during the company’s financial results conference last week that the company “remains committed to providing a trusted consumer experience with authentic products by driving merchants that peddle counterfeit products off our marketplaces.”

    .

  • 11.11.2015: Here’s what to expect on Wednesday

    11.11.2015: Here’s what to expect on Wednesday

    There are just days to go before Alibaba Group holds its 11.11 Global Shopping Festival. Merchants are laying on stock and pre-packing popular products to ready them for shipment. Delivery companies are training hundreds of thousands of temporary workers hired to help deliver the massive volume of parcels generated during the November 11 online sale, held on China’s Singles Day holiday.

    Consumers are gathering digital discount coupons for use during the 24-hour shopping frenzy, locking in deals in pre-sales events, and limbering up their clicking fingers. For members of China’s young and tech-savvy spending class, the 11.11 sale is a race against time as they log on at midnight to vie to complete web purchases for limited stocks of coveted products while millions of others are jamming the Internet trying to do the same. Last year, the total value of purchases on Alibaba’s websites blew past RMB 1 billion (US$157 million) in GMV just three minutes after the sale began. Twenty-four hours later, the total was $9.3 billion – enough to set a Guinness World Record.

    Will this feat be surpassed this year? China Post, the PRC’s postal service, estimates that 760 million packages will be generated by Singles Day sales held by all Chinese online-shopping websites on Nov. 11. That’s up significantly from 540 million packages produced last year, according to the post office.

    For its part, Alibaba Group – which started the sale in 2009 are runs China’s largest online marketplaces – isn’t making predictions. If past is prologue, though, then last year’s results might be indicative. Check out the infographic at the end of this story to see the 2014 sale highlights.

    This year, Alibaba is pushing its 11.11 festival in new directions by involving more international merchants and shoppers. The event will feature more than 6 million products from over 40,000 merchants and more than 30,000 brands from 25 countries, including the US, China, Japan, South Korea and European nations. Participating international brands include P&G, Unilever, Burberry, Estee Lauder, Zara, Huggies, Macy’s, Costco, Apple, Nike, Friso, Topshop, and Uniqlo, to name a few.

    Through Alibaba’s China and international marketplaces including AliExpress, its global B2C website, merchants will be selling directly to consumers in more than 200 countries and regions, according to Alibaba. Still, the company expects the majority of transactions to occur In China, where key product categories for the sale include baby and maternity, fashion and apparel, cosmetics, electronics and home appliances, health and nutrition, grocery, and fresh foods.

    Alibaba is also pushing several other initiatives for 11.11.

    The company has lined up brick-and-mortar retailers to participate through mobile and omnichannel commerce. More than 1,000 retail brands, with 180,000 brick-and-mortar stores in 330 cities across China, have joined the event. They’ll be offering smartphone-enabled shoppers a more integrated and interactive shopping experience whether shopping online or in participating stores. Omnichannel will also give merchants greater insights into customer demographics and shopping habits, according to Alibaba.

    Underscoring the trend in China toward shopping by smartphone instead of PC, nearly 43 per cent of sales took place on mobile phones during the 11.11 sale last year. mCommerce is expected to play an even bigger part this year. The sale will feature marketing campaigns for mobile shoppers, such as rewards of discount e-coupons to consumers who shake their phones while using the Taobao or Tmall mobile applications during promotional periods.

    Ordering the goods is one thing. Delivering them quickly is another. Alibaba’s logistics affiliate, Cainiao Logistics, is bolstering domestic and international shipping capabilities for the sale to ensure faster deliveries to consumers.

    Cainiao, the backbone of a network of 3000 logistics companies linked by centralised information platform, estimates that its partners will deploy more than 1.7 million delivery personnel, 400,000 vehicles, 5000 warehouses and 200 airplanes to handle deliveries for the sale. Cainiao has also launched a “Hassle-Free Logistics Service” consisting of 49 international delivery partners and 74 warehouses that can support 4 million cross-border package deliveries per day, the company says.

    This formidable infrastructure will soon be tested. The countdown to 11.11 has begun.

  • Tmall.com fresh food offer expanded for 11.11

    Tmall.com fresh food offer expanded for 11.11

    As Chinese consumers continue to upgrade their diets with food ordered online directly from international outlets, Tmall.com is gearing up for this year’s 11.11 Global Shopping Festival by offering a wider assortment of international food and beverages for the giant 24-hour e-sale.

    On offer at the Tmall.com fresh foods subsite (miao.tmall.com) is beef from Australia, apples from the U.S., pineapples from the Philippines, lobsters from Canada, avocados from Mexico, kiwi fruit from New Zealand, and crabs from Russia, along with a host of other overseas delicacies.

    Tmall has added wine to the mix: Overseas wineries that have recently opened Tmall virtual stores include California’s Robert Mondavi and Penfolds from Australia. Currently Tmall’s fresh food vertical has listings for more than 100,000 products from more than 70 countries and regions.

    For food and beverage companies participating in the 11.11 festival this year, the sale is less about discounts and more about opening Chinese consumers’ eyes to the high-quality foreign products that, thanks to cross-border e-commerce, they can buy direct from overseas by shopping on Tmall. It’s also a chance to raise brand awareness and introduce new products and trends to millions of Chinese consumers.

    “Our goal for 11.11 is to get Chinese customers to be more discerning,” said Pete Yu, business development manager for Dole (Shanghai) Fruits and Vegetables Trading Co, the international fruit brand’s branch in China. “While good at discovering delicacies, we hope they can also tell the quality of fruit and understand the significance of quality.”

    Dole launched its Tmall shop in September, 2014, offering a variety of fresh-fruit imports such as pineapples and bananas from the Philippines, pears from Belgium, oranges from Australia and longans from Thailand. During the Nov. 11 sale last year, the company completed 17,000 orders.

    Yu said that this year, Dole aims to offer consumers quality fruits at affordable prices, rather than try to shift huge volume at deep discounts.

    “We believe Chinese customers will gradually accept idea of being healthy, and will be willing to pay a slightly higher price for fruits that meet international standards” such as Dole’s non-GMO papayas, he said. He added that the company is satisfied with the progress Dole’s eCommerce business has achieved so far.

    “Like many other international brands in the fresh food industry, our growth is strong and steady.”

    Yu’s insights were echoed by Li En, deputy director of eCommerce at Ocean Family, which has been selling high-end fresh seafood including shrimps from Argentina and king crabs from Chile on Tmall since 2011.

    Ocean Family has a strong offline wholesale network reaching tables of many luxury restaurants and supermarkets, Li said. Selling direct to online shoppers through Tmall provides direct exposure to potentially millions of new customers around the country.

    “By offering the best products and services at reasonable prices on Nov.11, we want to attract more customers to try new products, building a virtuous circle,” he said.

    Some food sellers join the 11.11 festival – the largest online sale in the world – to launch new products during a period of peak Tmall traffic. During a special 11.11 promotion last year, Tmall said it sold more than 90,000 live lobsters from Canada, which subsequently became a popular fresh food item sold on the site throughout the year.

    This year, crawfish from the US states of Washington and Louisiana are slated to make their China market debut.

    “Chinese people have the tradition of eating crawfish, but the water and habitat of crawfish have been polluted in China,” said Yu Zhongyan, CEO of Aichen (Shanghai) Trading Co, which runs a fresh food store on Tmall. Shoppers who order crawfish online during the 11.11 festival can expect to have the live crustaceans shipped by air and delivered directly to their homes within 48 hours.

    “We are confident that wild crawfish from the US will be welcomed by Chinese consumers,” Yu said.

    At this year’s 11.11 Global Shopping Festival kick-off ceremony, Tmall signed strategic collaboration agreements with fresh food associations and government bodies from 25 countries to facilitate fresh food imports. Cainiao, Alibaba’s logistics arm, and its partners can deliver fresh food to homes in more than 246 Chinese cities within 24 hours.

  • Alibaba goes Dutch

    Alibaba goes Dutch

    Alibaba says new relationships sealed with Dutch organisations in recent days will help continue to lay the groundwork for European expansion of its eCommerce businesses.

    Alibaba Group says it has established several partnerships and collaboration agreements with Dutch organisations including airline KLM and the Dutch Consulate.

    Announced during a visit to Alibaba’s campus in Hangzhou, China, by a delegation of Dutch companies and government officials, the agreements included the launch of a Holland “pavillion” onTmall Global, an Alibaba online marketplace that provides a streamlined sales and logistics channel for overseas companies to sell directly to Chinese consumers.

    Alibaba, which is positioning its shopping websites as a cost-effective gateway to China for foreign brands and merchants, has in recent months established a number of online pavillions showcasing the products of countries such as the US, UK, France and South Korea. Built in partnership with the Dutch Consulate, the Holland pavilion on Tmall Global will feature popular Dutch brands such as Nutrilon, Hero Baby, Philips and Friso, Alibaba said in a statement.

    Meanwhile, Dutch supermarket chains Albert Heijn and Attent have launched new flagship stores on Tmall Global, while Alibaba’s travel website, Alitrip, has announced agreements with KLM and theNetherlands Board of Tourism & Conventions. The latter struck a deal with Alitrip to establish a destination page for Chinese travellers on the website and to “explore new ways of collaboration,” according to Alibaba.

    KLM agreed to launch an Alitrip.com flagship store selling airline tickets and other services to Chinese travellers.

    The visiting Dutch delegation included Dutch King Willem-Alexander, who is touring the PRC as part of an official state visit. Alibaba Group executive chairman Jack Ma, who hosted the delegation with other Alibaba executives, said in a speech that “Holland is a nation that can make impossible possible… Alibaba is also a company that loves to take challenges, loves to innovate, and loves to try new things”.

    “Many people said 16 years ago our dream was impossible, but we have made it a reality today,” Ma said. “Now we have over 120 million people shopping on our marketplaces each day, where they have access to products and fresh produce from far-away countries around the world such as Holland.”

    Alibaba, which dominates China’s eCommerce market, has said that increasing the size of its global e-commerce operations is a key long-term strategy. The company has been beefing up its European ties, this month announcing the expansion of its London office and the establishment of a new office in Milan, with locations in Germany and France to follow. Ma was recently appointed as a business advisor to UK Prime Minister David Cameron.

    Alibaba also plans to highlight international eCommerce and cross-border shopping during its upcoming 11.11 Global Shopping Festival, a massive 24-hour sale to be held Nov. 11. More than 80 Dutch brands currently offer products and services on Alibaba’s Tmall and Tmall Global marketplaces, and many will participate in Tmall’s 11.11 festival promotions, the company said.

  • FeedMe Guru plans Asia city rollout

    FeedMe Guru plans Asia city rollout

    FeedMe Guru, a technology platform that analyses professional reviews to shortlist the Top 600 restaurants in every major city, has been launched in Hong Kong.

    The app, developed by two Harvard Business School students, was revealed before an audience of over 400 influential bloggers, chefs, restaurateurs and media personalities in Hong Kong this week.

    High profile sponsors for the event including Drawing Room Concepts, Jouer, Maximal Concepts, andBlack Sheep Restaurants among others.

    Guru, the name of the company’s proprietary tech engine and algorithm, analyses restaurant reviews across hundreds of magazines, blogs and food guides to shortlist the most critically acclaimed and popular restaurants in town. Shortlisted restaurants are organised by keywords so users can use this free platform to easily find good food and satisfy their cravings, whether it is for old school dim sum or a fancy French meal.

    “People eat out all the time. There are so many meals to eat but so little time to plan. Existing solutions do not make this any easier. Review sites are plagued with fake reviews. Googling through multiple magazines and blogs is time consuming. In contrast, FeedMe Guru is a free mobile app currently available on the iOS store that gives users handy shortlists of the most popular and highest rated restaurants within seconds. Users can just sit back and let the guru crawl for good food,” says Kelvin Lam, co-founder of FeedMe Guru.

    Fellow co-founder Dominic Law, adds: “We are focused on serving the young professionals in town. This generation is used to discovering everything lifestyle-related on social media, through pictures and short comments. We have specifically designed our app to feature the Instagram pictures and comments of our partner food bloggers for each shortlisted restaurant.”

    The co-founders, passionate foodies with a keen interest in entrepreneurship, started incubating this food-tech idea while at business school, and have both moved back to Hong Kong to work on the venture. They were selected at Rise, the largest tech conference in the city, to exhibit as part of the Alpha program, and to pitch at Breakthrough HK. They have also been enlisted into IBM’s SoftLayer Catalyst Incubation Program.

    With strong backing by their school and various incubators, as well as deep relationships with influencers in the food and beverage scene, the co-founders are looking to launch FeedMe Guru across major cities in Asia in the coming months. Their vision is to be the go-to restaurant discovery platform for users globally.

  • Five Manchester City online stores launched in Asia

    Five Manchester City online stores launched in Asia

    English Premier League club Manchester City has partnered with EZ Shopnet to launch five online stores serving Asian fans.

    Manchester City online stores will be launched for customers in China, Hong Kong, Japan, Korea andSoutheast Asia.

    As the club’s new online retail partner for Asia Pacific, Hong Kong-based EZ Shopnet will help to meet fast growing demand across Asia Pacific for official Club merchandise. Each of the five stores operates in local languages and currencies, with local customer support enabling the club to get official merchandise to its fans quickly and cost effectively.

    Manchester City is following the lead of rivals Manchester United and Chelsea in cashing in on the growing fan base for EPL across broader Asia. It recently opened a regional management office in Singapore.

    Omar Berrada, group commercial director for City Football Marketing, which brokers Manchester City’s commercial partnerships and manages all of its retail and licensing, said that through EZ Shopnet, the club can get even closer to its growing fan base across Asia Pacific and deliver them a better and quicker service.

    “We have seen an enormous growth in our followers in the region and we are extremely happy that they will have easier access to official City kits and our wide range of merchandise than ever before.”

  • Coca-Cola Tmall flagship opens

    Coca-Cola Tmall flagship opens

    Coca-Cola, one of the world’s most iconic beverage brands, is opening a flagship store on Alibaba Group’s Tmall online marketplace.

    The Coca-Cola Tmall store comes just in time for the Global Shopping Festival, the world’s biggest online sale, on November 11.

    Coca-Cola has designed special packaging for the 24-hour 11.11 festival and its shop, now in trial operation in preparation for an official launch in early November, is already pre-selling four-packs of Coke priced at RMB 29 yuan (US$4.60) containing bottles adorned with images of Tmall’s cat mascot or the 11.11 festival logo.

    The shop will soon sell other Coca-Cola brands including Sprite, Fanta and Minute Maid, as well as related merchandise like the beverage company’s classic polar bear dolls, according to Coca-Cola.

    Coke and Alibaba have also agreed to collaborate on branding, marketing, offline services and the launch of exclusive products, according to a Chinese language press release issued by Alibaba. The collaboration shows a commitment by both parties to “embrace change and adapt to e-retail,” said Henrique Braun, Coca-Cola president of greater China & Korea, noting that the internet “has gradually changed people’s lives and consumer behavior.”

    The addition of Coke to its roster of merchants and brands participating in the 11.11 festival is a coup for Alibaba. The company has emphasised this year’s shopping bonanza is meant to be a global event, with overseas and global retailers selling directly to Chinese consumers through Tmall and consumers all over the world buying goods on Alibaba’s AliExpress international marketplace.

    Alibaba expects more than 5000 international brands from 25 countries and regions to participate in festival this year.

    To whet shoppers’ appetites for the sale, Alibaba and Coca-Cola plan to give away five million bottles of 300ml Cokes. Starting from November 1, the bonus bevvies will be distributed randomly to consumers who order other merchandise through Tmall.

    • Original reporting by Alizila, an independent but Alibaba-funded news resource on Alibaba’s global activities.
  • Indonesian fashion site Paraplou closes

    Indonesian fashion site Paraplou closes

    Indonesia’s fashion eCommerce site Paraplou has shut down. The firm has posted a farewell message on its homepage, citing reasons of market immaturity, uncertain financial conditions, and a difficult funding environment as the primary reasons for its closure.

    Paraplou was headed by Bede Moore and Susie Sugden, two former Rocket Internet managing directors who worked at Lazada Indonesia in 2011 and 2012 before starting Paraplou Group, an eCommerce services provider for premium fashion brands in Indonesia. Many of the companies Paraplou Group served were foreign brands looking to enter the Indonesian market.

    Paraplou Group’s eCommerce services page is still live. However, most of its clients like Lee Cooper Indonesia, Jack Nicklaus Indonesia and G2000 Indonesia display messages on their own sites indicating they are temporarily closed. While it’s unclear whether Paraplou Group’s eCommerce services arm is also now defunct, these messages may very well indicate the entire group has closed its doors in Jakarta.

    Originally, Paraplou Group offered services under the name Vela Asia. The startup raised a US$1.5 million series A funding round from Singapore-based VC firm Majuven last February. Majuven is run by several prominent business figures in Southeast Asia, including SingPost chairman Ho Kee Lim and former SingTel CEO Lee Hsien Yang.

    At the time of funding, Vela was a two-year-old company, and claimed to have captured an “appealing section of Indonesia’s online fashion market”. The following April, after the inception of Vela Asia’s own eCommerce site Paraplou, Moore and Sugden rebranded Vela Asia as Paraplou Group. The switch, they said, was an effort to keep all of their eCommerce activities under the same company umbrella.

    “We will continue coverage on this story if more details come to light. Further, we’d like to tip our hats to Moore and Sugden for helping propel Indonesia’s fashion ecommerce awareness.”