Tag: Estée Lauder

  • Estee Lauder settles Have & Be Korea deal

    Estee Lauder settles Have & Be Korea deal

    Estee Lauder has completed the acquisition of Have & Be Korea, the parent of skin care brands Dr Jart+ and Do The Right Thing.

    The New York-listed global beauty powerhouse has not revealed terms of the deal, which gives it an important brand in the fast-growing Korean beauty industry.

    Launched online in 2005 by ChinWook Lee, Dr Jart+ is a Seoul-based, global high-growth skin care brand featuring quality and innovative products designed to address specific skin care needs. The brand’s unique fusion of dermatological science and art – as reflected in the

    brand name, which is inspired by the phrase “Doctor Joins Art” – appeals to a broad range of consumers, especially millennials. Dr Jart+ is sold in many countries around the world, primarily in Asia and the US, through various department stores, specialty-multi and eCommerce channels including Sephora.

    The Estee Lauder Companies’ investment also includes an interest in Do The Right Thing (DTRT), a men’s-focused skin care brand that fuses Korean innovation with a bold New York style. Founded by Mr Lee in 2012, DTRT’s line of cleansers, lotions, moisturisers and serums are sold in Korea through various channels and in the US through Sephora and Birchbox Man.

    Estee Lauder is one of the world’s leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. The company’s products are sold in over 150

    countries and territories under brand names including: Estee Lauder, Aramis, Clinique, Prescriptives, Lab Series, Origins, Tommy Hilfiger, Mac, Kiton, La Mer, Bobbi Brown, Donna Karan New York, DKNY, Aveda, Jo Malone London, Bumble and bumble, Michael Kors, Darphin, Tom Ford, Smashbox, Ermenegildo Zegna, Aerin, Marni, Tory Burch, Le Labo, Editions de Parfums Frederic Malle and Glamglow.

  • What Are The Key Drivers Of Growth For Estee Lauder?

    What Are The Key Drivers Of Growth For Estee Lauder?

    Focus on the online sales channel, digital initiatives, and revival of its travel retail channel, will be the key drivers for Estee Lauder‘s (NYSE:EL)  growth in the future.  While travel retail showed tremendous growth in 2014, the slowdown in China and natural calamities had a negative impact in 2015.  Estee Lauder feels this setback is temporary and we believe new product launches and initiatives in this segment will boost its revival, and will be a key driver of growth for the company. With booming e-commerce and mobile internet penetration, we believe focus on online sales will be another driver of growth for the company, especially in emerging economies such as China.

    Revival Of The Travel Retail Channel

    In the fiscal year 2014, Travel Retail was one of the highest growth channels for Estee Lauder contributing to 13% of its product distribution. Global Airport retailing information reveals that by 2016, airport retail spending will be $23.2 billion for Asia Pacific, whereas for the Americas and Europe the figures will be $10.1 billion and $12.4 billion. Estee Lauder is leveraging this trend primarily to capture the Asian market. In May 2014, the company launched a flagship boutique at the Detroit Metro Airport, a primary gateway to Asia, via Delta Airlines. This boutique offers a collection of all its luxury brands, High-Touch services, along with other facilities such as a first-class lounge area, free Wi-Fi, and updated information on the flights. Growth in the travel retail channel slowed down in Q4 2015 due to the macroeconomic slowdown in China and spread of MERS virus in Korea, but the company believes this setback is temporary. It is continuing to emphasize  skincare, its most profitable product category, to boost travel retail sales. Estee Lauder recently launched a vast array of products under several brands including Clinique, Bobbi Brown, Jo Malone, Tom Ford, and M.A.C., at the Tax-Free World Association (TFWA) Exhibition, held at Cannes in October. The products include face contouring, eye makeup, lipstick, serums, treatment creams, and fragrances. These new products will be available across Estee Lauder’s travel retail channel. [].We believe revival of the travel retail channel will be a key driver of Estee Lauder’s revenues in the future.

    Focus on Online Channels And Digital Initiatives

    The shift towards online shopping is evident from the tremendous growth in e-commerce.  New York based research agency, L2 ThinkTank.com found that while the global beauty industry grew at 6% in 2013, sales through the e-commerce channel witnessed a 29.1% growth during the same period. To leverage this trend, Estee Lauder is selling 14 of its brands directly to consumers online through approximately 120 of its own e-commerce and mobile commerce sites.  The company also launched  “Forecast,” a mobile application under its Clinique brand, which provides weather information and skin care tips based on weather conditions.  To expand in the Chinese market, Clinique opened its  flagship store on Alibaba’s Tmall. According to the National Bureau of Statistics cited in Statista, the online transaction value of cosmetics retailing in China is forecast to grow by 123% in 2015. Given the market potential, we believe Estee Lauder’s focus on online sales and digital initiatives, around the use of social media and mobile apps for promotion, will be key drivers of its revenue in the future.

     

  • Estée Lauder Q1 2016 fiscal sales +8% to $2.83bn

    Estée Lauder Q1 2016 fiscal sales +8% to $2.83bn

    The Estée Lauder Companies reported strong financial results today for Q1 ended September 30, 2015/16, achieving net sales of $2.83bn – up +8% against $2.63bn achieved in the prior-year quarter.

    Net earnings rose +36% to $309.3m compared with $228.1m in the comparative periods, while diluted net earnings per common share increased by +39% to $0.82, compared with the $0.59 reported in the prior year. For the quarter, the negative impact of foreign currency translation on diluted net earnings per common share was $0.11.

    Excluding the impact of foreign currency translation, net sales increased 15% and diluted net earnings per common share rose 58%.

    Within the huge beauty organisation, travel retail benefited from new launch initiatives, the rise in global airline passenger traffic and expanded distribution, as net sales rose due to favourable comparison of accelerated orders. Otherwise, travel retail net sales declined, reflecting weaknesses in some key foreign currencies, which in turn impacted upon the mix of travellers and their consumption patterns.

    Accelerated retailer order effects

    Back with the beauty company globally, Lauder’s fiscal first quarter 2015 included the effect of accelerated retailer orders, creating a favourable comparison with the fiscal 2016 first-quarter results. The company says that adjusting for the impact of the aforementioned accelerated orders, net sales and diluted earnings per common share in constant currency for the quarter ended September 30, 2015 would have increased by 8% and 16%, respectively.

    Fabrizio Freda, President and CEO, said: “We began the fiscal year delivering 8% adjusted constant currency sales growth. We achieved this strong performance by leveraging our multiple engines of growth, driven by our broad portfolio of prestige brands, which is diversified by category, geography and channel.

    “Our results this quarter were led by our luxury and makeup brands, Europe, where every country posted gains, emerging markets, and online, specialty-multi and freestanding store channels. Our strong earnings per share reflected the strong sales gains and our ability to leverage those sales through cost saving initiatives and continued financial discipline.

    “These results demonstrate the balance we have achieved, as well as our success in navigating significant currency headwinds and slower growth in certain markets, like Greater China, by focusing on opportunities within our control and strategically investing to further build our brands to drive future growth.

    “As we look toward the upcoming holiday shopping period, we are well-positioned with a strong array of new products and gift offerings across our brands and categories. We will continue to execute our long-term plan with strategic investments in high potential, high return areas of our business.

    “This focus on supporting those areas of proven growth is expected to drive sales momentum throughout the fiscal year to achieve strong bottom line results. With the strong start to the year and the opportunities we see ahead, we are raising our forecasted adjusted constant currency earnings per share growth to 10% to 12% for the full 2016 fiscal year.”

    Looking at the various product sectors, Skin Care net sales increased, due to the favourable comparison related to earlier accelerated orders. Contributing to the category’s sales were higher sales from La Mer and Origins, plus incremental sales from recent acquisitions.

    Unfavourable currency translation

    Lauder added that partially offsetting these increases were the unfavourable impact of foreign currency translation and lower sales from Estée Lauder reflecting softness in China and Hong Kong, due to difficult retail environments, as well as from Clinique, due to a difficult comparison with greater launch activity in the prior-year period.

    Sales declines from these two brands were partially offset by recent launches, such as New Dimension products from Estée Lauder and Clinique Smart moisturisers. Operating income also increased, driven by earlier accelerated orders. Excluding this impact, skin care operating income declined, primarily reflecting lower results from Estée Lauder, partially offset by higher results from La Mer.

    In the Makeup sector higher sales were recorded thanks to ‘excellent growth’ from the company’s makeup artist brands and strong double-digit growth from Smashbox and Tom Ford. Better sales resulted from new product offerings, as well as expanded distribution in a number of channels, including freestanding retail stores, travel retail and specialty multi-brand retailers.

    Tom Ford DFS T Galleria Waikiki

    A Tom Ford store execution at DFS Group’s T Galleria Waikiki in Honolulu.

    Estée Lauder and Clinique posted higher makeup sales, with the Lauder increases primarily due to new launches such as Pure Color Envy liquid lip potion and Double Wear Makeup to Go liquid compact. New product offerings from Clinique – such as Beyond Perfecting foundation and concealer – contributed sales gains, with higher sales from Clinique driven by earlier accelerated orders. Excluding this impact, Clinique makeup sales fell due to unfavourable foreign currency translation.

    Lauder says that the beauty company’s overall makeup category is experiencing strong growth in product areas such as lipsticks and foundations, as well as increased prestige makeup usage in Asia, with increased makeup operating income due to the Estée Lauder and other brands.

    Lauder Q1 fiscal results

    Turning to Fragrance, ELC’s sales increase primarily reflected strong double-digit gains from its luxury brands, including Jo Malone London and Tom Ford, plus higher sales recorded from the Aramis and Designer Fragrances division, and incremental improvements from recent acquisitions. Sales growth was attributable to new product launches and expanded distribution.

    In the Hair Care sector, the category’s growth benefited from expanded global distribution, primarily in salons, freestanding stores and travel retail for Aveda and from specialty-multi brand retailers for Bumble and bumble. However, Hair care operating income decreased, due to higher investment spending to support new and existing products and expanded distribution.

    Turning to sales in The Americas, business in North America was very healthy reflecting sales growth from virtually every brand, led by double-digit growth from some of ELC’s makeup, luxury and designer fragrance brands, plus solid growth from hair care brands.

    Double-digit online business increase

    The beauty company adds that this was driven in part by new product introductions and expanded distribution, as well as the favourable impact of earlier accelerated orders. ELC’s online business also grew in double digits.

    Meanwhile, in constant currency, sales in Canada and Latin America rose in double-digits, with the strong growth in Latin America headed up by Brazil and Mexico, although both were significantly impacted by adverse foreign currency translation and reflected overall net sales growth primarily due to the expanded distribution of M•A•C.

    In addition, operating income in the Americas increased due to earlier accelerated orders. Operating results in the region reflected higher selling, advertising, merchandising, sampling and store operating costs. These were related to expanded distribution, product launches and in-store promotional activities, plus an increase in product development and research and development expenses. The operating results also reflect the negative impact of foreign currency translation.

    By contrast, countries in Europe, the Middle East & Africa all recorded constant currency sales growth, with most posting double-digit increases, led by the UK, France, Germany and Italy, and a number of emerging markets, including the Middle East, Russia and Turkey.

    001 aa origins lotte dwt seoul

    Origins seen here at the Lotte Duty Free flagship store in downtown Seoul, South Korea.

    As mentioned in the introduction, travel retail continues to benefit from new launch initiatives, an increase in global airline passenger traffic and expanded distribution. Net sales increased, due to the favourable comparison of the accelerated orders. Excluding this impact, travel retail net sales declined reflecting softness of some key foreign currencies affecting the mix of travellers and their consumption.

    In its analysis ELC estimates that it continued to outperform prestige beauty in most markets in the region, although foreign currency translation unfavourably impacted reported sales by 11%, due to the strength of the US dollar in relation to virtually all currencies in the region, with the largest impact affecting the UK, Russia, Germany and France.

    Operating income also increased, with higher operating results posted in travel retail, due to the accelerated orders, the Middle East, France, Benelux and Spain. Lower operating results were recorded primarily in South Africa and Central Europe.

    Meanwhile in the increasingly important Asia/Pacific region, sales increased in constant currency, with double-digit growth in Japan, Australia and the Philippines. The higher sales in Japan reflected, in part, the impact of earlier accelerated orders. Higher constant currency sales were also recorded in Korea and Taiwan.

    Growth stalled in Hong Kong, China and Singapore

    The beauty giant added that lower sales were reported in a few countries, including Hong Kong, China and Singapore, with previously reported social instability continuing to hit Hong Kong’s tourism and negatively impact business, particularly the Estée Lauder, Clinique and La Mer brands. As a result ELC says it remains ‘cautious of the near-term slower growth’ in this market.

    By contrast, lower sales in China were primarily seen in the Estée Lauder brand, as a result of a difficult retail environment, while most other brands posted solid sales growth in this market. Meanwhile, foreign currency translation unfavourably impacted upon reported sales by 9%, due to the strength of the US dollar in relation to most currencies in the region, with the largest impact affecting Japan, Australia and Korea.

    ELC said that in Asia/Pacific operating income fell slightly, led by lower results in China and Hong Kong, primarily due to the lower sales, and in China, also attributable to increased advertising, merchandising and sampling costs to support existing products. These results were partially offset by higher operating income in Japan and Taiwan.

    Looking forward, ELC is forecasting a net sales increase in the second fiscal quarter 2016 of between 6% and 7% in constant currency. Reflecting the strength of the US dollar, foreign currency translation is expected to negatively impact sales by approximately 5% to 6% versus the prior-year period.

    For the full fiscal year 2016 it is currently forecasting a ne sales rise of between 8% and 10% in constant currency and considering the strength of the US dollar, the foreign currency translation is expected to negatively impact sales by approximately 4% to 5% versus the prior-year period.

  • Estee Lauder buys into Korean skin care brands

    Estee Lauder buys into Korean skin care brands

    Estee Lauder has bought an interest in South Korea’s Have & Be, which owns the skin care brands Dr Jart+ and Do The Right Thing.

    The deal is further evidence of the growing market strength and popularity of South Korea’s cosmetics industry.

    Terms of the investment were not disclosed but the deal is expected to be settled in December.

    Launched online in 2005 by ChinWook Lee, Dr Jart+ is a Seoul-based, global high-growth skin care brand featuring quality and innovative products designed to address specific skin care needs. The brand’s unique fusion of dermatological science and art – as reflected in the brand name, which is inspired by the phrase “Doctor Joins Art” – appeals to a broad range of consumers, especially millennials. Dr Jart+ is sold in many countries around the world, primarily in Asia and the US, through various department stores, specialty-multi and eCommerce channels including Sephora.

    “We are thrilled to announce our partnership with Dr Jart+,” said Fabrizio Freda, president and CEO of The Estee Lauder Companies.
    “This investment gives our company a strategic opportunity to develop a partnership with one of Korea’s most promising high-growth skin care brands.

    “ChinWook Lee and his team have built a successful and exciting brand that is at the forefront of the rapidly expanding Korean beauty wave.”
    ChinWook Lee said as the Korean beauty wave “continues to flourish globally”, his company is excited about the additional opportunities, support and guidance The Estee Lauder Companies will bring to the brands.
    “This is a tremendous moment for the Dr Jart+ team and for the continued growth of Korean beauty.”

    The Estee Lauder investment also includes an interest in Do The Right Thing (DTRT), a men’s-focused skin care brand that fuses Korean innovation with a bold New York style. Founded by Lee in 2012, DTRT’s line of cleansers, lotions, moisturisers and serums are sold in Korea through various channels and in the US through Sephora and BirchboxMan.

    “Global consumers look to Korea as a trendsetting market in beauty, and the Dr Jart+ brand is part of the reason why,” said William P. Lauder, executive chairman of The Estee Lauder Companies.

    “Dr Jart+ and The Estee Lauder Companies share an entrepreneurial heritage as well as a commitment to innovation and creativity. We have great respect for this brand, and we appreciate the opportunity to support and advise Mr Lee and his team as they continue to grow Dr Jart+ globally.”

    Estee Lauder’s products are sold in over 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Prescriptives, Lab Series, Origins, Tommy Hilfiger, Mac, Kiton, La Mer, Bobbi Brown, Donna Karan New York, DKNY, Aveda, Jo Malone London, Bumble and bumble, Michael Kors, Darphin, GoodSkin Labs, Tom Ford, Ojon, Smashbox,Ermenegildo Zegna, Aerin, Osiao, Marni, Tory Burch, Rodin olio lusso, Le Labo, Editions de Parfums Frédéric Malle and Glamglow.

  • Estee Lauder wants more South Korean web sales

    Estee Lauder wants more South Korean web sales

    Estee Lauder has acquired a stake in Korean skincare products maker Have & Be Co. to grow in South Korea’s nearly $600 million online beauty products market. Skincare and fragrance maker Estee Lauder Cos. is making a concerted move to acquire market share in South Korea’s beauty products e-commerce market.

    Estee Lauder, No. 73 in the Internet Retailer 2015 Top 500 Guide, purchased an undisclosed stake in Have & Be Co., a Seoul-based cosmetics and beauty products maker that develops the Dr. Jart+ and Do the Right Thing brands of moisturizers and skin renewal products.

    Have & Be was started online in 2005 by Chinwook Lee, a South Korean dermatologist. Today the company sells online and in stores in 15 countries, including the U.S. In its core market of South Korea, Have & Be has  e-commerce sites for Dr. Jart+ and Do the Right Thing. In the U.S. Have & Be sells through other retail e-commerce sites including Sephora.com.

    Estee Lauder isn’t saying much about how it intends to grow Have & Be Co and Dr. Jart+ online, but Dr. Jart+ will remain a stand-alone e-commerce site. “Dr. Jart+ will remain an independent company and it will not be integrated into any ELC operations, including e-commerce,” says an Estee spokeswoman.

    But growing online in general and in Asia e-commerce markets such as China and South Korea specifically is a top priority for Estee Lauder. For the 2015 fiscal year ended June 30, Estee Lauder disclosed that e-commerce accounted for 8% of all sales of about $10.78 billion and that e-commerce sales increased year over year by 28%. Based on those metrics, Internet Retailer estimates  web sales for Estee Lauder totaled $862.4 million compared with $673.8 million in fiscal 2014.

    In China the overall e-commerce market for skincare product sales is projected to grow 41.7% to an $8.36 billion in 2015 from $5.90 billion in 2014, according to research firm Frost and Sullivan. In comparison, in the more mature and concentrated South Korea e-commerce market, web sales for skin care products will grow more slowly, according to research firm Euromonitor International. This year e-commerce sales for skincare and related products in South Korea will reach $594.8 million, up 8% from $550.0 million in 2014, says Euromonitor.

    In China in fiscal 2015, web sales for Estee Lauder doubled, the company reports. In South Korea Estee Lauder will use its investment in Have & Be to build market share with an established brand, CEO Fabrizio Freda says. “This investment gives our company a strategic opportunity to develop a partnership with one of Korea’s most promising high-growth skin care brands,” he says.

  • Estee Lauder travel-retail revenue falls

    Estee Lauder travel-retail revenue falls

    Cosmetics-giant Estée Lauder Companies reported a decline in travel-retail sales in fiscal year 2015 (ended June 30, 2015), despite an increase in global airline traffic and expanded distribution in the channel.

    The company said that a stronger dollar and the outbreak of Middle East Respiratory Syndrome (MERS), which killed nearly 40 people in South Korea this year, contributed to decline, with travel-retail sales falling by 4% in the last quarter of fiscal year 2015.

    Over 55,000 tourists had cancelled trips to South Korea by the mid-June, according to the World Economic Forum.

    Slower retail growth in Hong Kong and China, as well as a decline in spending by Russian and Brazilian travellers are also expected to impact sales revenue into the 2016 fiscal year.

    The news came as the company also forecasted below-estimated earnings across the whole business for the coming fiscal year, and announced that net sales in the fiscal year ending in June went down to $10.78bn, a 1.7% decrease from $10.97bn the previous year. The company said it missed its 7% growth target because of accelerated sales orders in Latin America and the use of constant currencies to calculate international profits.

    For the three months ended June 30, 2015, the company reported net sales of $2.52bn, compared with $2.73bn the previous year. Skincare products were chiefly affected, with overall sales falling by 16% in Q4.

    However, expanded distribution, including in travel-retail, also helped lift some labels’ revenues. While sales for heritage-brands Estée Lauder and Clinique slumped, the conglomerate’s current global-marketing focus has been on growth for youthful or luxury brands like Smashbox and Tom Ford. Along with Aveda hair-care product, these brands’ expanding travel-retail channels were reported by Estée Lauder Co. to have resulted in year-on-year revenue growth that has helped offset some of this year’s losses.

    The company has said that by adjusting to factors like constant currencies and accelerated orders in the fiscal year 2014, strong underlying growth in the company becomes apparent.

    President and CEO Fabrizio Freda said in the company’s report for the fiscal year 2015 (Q4 and full year): “Together with our powerful brand portfolio and financial discipline we finished our fiscal year with a strong Q4, generating 7% constant currency sales growth, after adjusting for the accelerated sales orders we reported in fiscal 2014.

    He added “For the full year, our adjusted 6% local currency sales growth met our expectations, and we exceeded our earnings per share forecast …Our sales grew at a faster rate than global prestige beauty, due to the success of our multiple engines of growth. Standout performances generated double-digit sales gains in most of our makeup and luxury brands and the online, specialty-multi and freestanding store channels.

    “In fiscal 2016, we expect constant currency net sales growth of 6% to 8% and double-digit earnings per share growth, after adjusting for the accelerated sales orders.”

    Reuters reported on Monday that Estée Lauder Cos Inc shares fell by up to 5.3% to $82.8 per share yesterday, but the value rose to $84.48 today (still down from $90 reported at the beginning of this month). Estée Lauder is currently expanding its travel-retail offering, focusing on colourful, clean brands like Mac and Smashbox, as well as its successful London brand Jo Malone.

  • China a standout for Estee Lauder

    China a standout for Estee Lauder

    China is certainly one of international luxurious cosmetics enterprise Estee Lauder’s strongest markets, with internet gross sales up 14 per cent final quarter and a lot of the firm’s manufacturers displaying double digit progress.

    Apart from the model which bears its firm identify, Estee Lauder owns Clinique, MAC, Jo Malone and Bobbi Brown, (one in every of whose Hong Kong shops is pictured above).

    Complete China gross sales rose in “the excessive double digits” in accordance with Estee Lauder’s quarterly outcomes. Whereas skincare merchandise dominated Chinese language gross sales, make-up merchandise are rising in reputation.

    Hong Kong gross sales, in distinction, have been down because of the a lot documented altering demographics of mainland Chinese language visiting the territory and final yr’s Occupy Central protests.

    Mainland China progress was particularly robust for Clinique and thru all channels together with Sephora, department shops and monobrand outlets. On-line gross sales doubled.

    “We consider that China might [account for] 20 per cent of our enterprise in the long run,” CEO and President Fabrizio Freda stated in an earnings convention name, a transcript of which is offered on-line by TheStreet.

    “We’re the start of the journey in China the place we’re very nicely superior within the US.”

    On-line, Estee Lauder has six model web sites in China and 4 shopfronts on Tmall.

    “Estee Lauder is the primary status magnificence model on Tmall and we’re excited that La Mer turned our fourth model on the platform a couple of weeks in the past,” added president of ELC on-line, Dennis McEniry.

    “All 4 of our manufacturers on Tmall are enormously exceeding our expectations, and we plan to launch further manufacturers there within the close to future.

    “We’re happy with the expansion in China. We’re going to greater than double our enterprise this yr,” stated McEniry.

    Globally, and throughout all channels, Estee Lauder’s internet gross sales rose eight per cent on a continuing foreign money foundation, exceeding the corporate’s expectations by multiple per cent.

    Getting into the ultimate quarter of the present monetary yr, the corporate expects gross sales to extend by between six and 7 per cent for the complete yr.

  • Estee Lauder’s China flagship

    Estee Lauder’s China flagship

    Estée Lauder has revealed its largest store travel retail store yet – at Haitang Bay in Sanya, China.

    The  store, which opened its doors late last year, introduces what the brand describes as “a fresh, dynamic and welcoming environment for shoppers to immerse in the luxury and modern glamour of the brand”.

    The new store is designed as an expression of the Estée Lauder story, which represents the brand’s distinctive architecture through cohesive and complementary design elements.

    Estee lauder Haitang Bay 2 215

    The Haitang Bay store was designed with Chinese consumers in mind: local preferences have shaped what products, categories and services take centre stage in the uniquely branded environment.

    Estée Lauder’s “Re-Nutriv lounge” provides a semi-private area where its luxury skincare experts showcase the Re-Nutriv collection; the fusion of the latest technology breakthroughs and exquisite, rare and precious ingredients.

    Estee Lauder Haitang Bay 1 215

    The setting features transforming visuals to announce newness using LED monitors and backdrops and offers a wide range of experiences to engage the consumer from complete self-navigation to expert service. Shoppers are able to explore any brand’s skincare, colour or fragrance collections on their own around the perimeter of the store or can seek advice from a beauty advisor.

    A ‘decompression zone’ offers a more intimate and personalised interaction with beauty advisors. Estée Lauder’s proprietary “Beautiful Skin Studios” are equipped for a complete consultation, while the alternate side of the area is set-up for shorter, more impromptu service.

    Best sellers and a Beauty Express zone present key brand products at different price points. Each fixture displays multi-category products to encourage cross-selling as well as more variegated exploration for the consumer.