Retail News CRM

Tag: Grocery

  • 91 Per Cent of Australian Consumers Switch Brands for Better Offers

    91 Per Cent of Australian Consumers Switch Brands for Better Offers

    A report by retail industry association Shop ANZ and consumer insights platform Vypr reveals that 91 per cent of Australian consumers have switched brands for a better offer.

    The study found that 79 per cent of shoppers have visited a different retailer to secure an offer, putting sustained pressure on retailers to continue promotional activity.

    According to the findings, 81 per cent of respondents said price has become a more important factor when purchasing a product than it was a year ago, making customer retention increasingly difficult.

    Promotional Cycles Drain Brand Value

    Heavier promotional spending generates short-term transaction spikes, but it fails to secure lasting customer retention once items return to full shelf price. Suppliers that fund continuous price reductions face falling margins without gaining repeat foot traffic.

    Vypr chief revenue officer Sam Gilding noted the structural weakness of relying on perpetual markdowns. “If a brand is recruiting shoppers heavily and then losing them to the next offer on shelf, it’s funding a cycle rather than building a base,” Gilding said.

    Middle-Aged Buyers Drive Shift

    Demographic data reveals acute pressure among mid-career shoppers, with 42 per cent of consumers aged 35 to 44 frequently switching brands because of a promotion. This demographic carries higher mortgage commitments and household expenses, making them faster to trade down than younger or older cohorts.

    Retailers across the Asia-Pacific region have expanded loyalty apps to protect basket sizes, yet Australian consumer behaviour suggests shoppers treat these programs as discount search engines rather than commitments to a banner. When every rival matches the discount, the retailer funding the deepest markdown simply buys temporary volume at the expense of profit.

    Shelf Pricing Faces Margin Test

    Shop ANZ general manager Carla Bridge explained that while shoppers discover promotions across apps, email catalogues, and social media feeds, purchasing decisions are still confirmed directly at the physical shelf.

    The findings follow two years of compounding inflation across Australian consumer staples, which reshaped grocery shopping habits and made weekly catalogue specials the primary driver of household spending routes.

    Packaged goods suppliers negotiating trade terms for the upcoming trading quarters now face demands from major supermarket chains to co-fund deeper price cuts to protect category volume.

  • Metcash Boosts Sales 2.8 per Cent but Warns of Food Margin Pressures

    Metcash Boosts Sales 2.8 per Cent but Warns of Food Margin Pressures

    Wholesaling giant Metcash lifted sales by 2.8 per cent in the first 18 weeks of the financial year, excluding tobacco, but warned investors that elevated food inflation could dent profit margins.

    Hardware and tools led the gains with a 6 per cent rise, while wholesale liquor climbed 5.1 per cent over the same period.

    Hardware and Drinks Outpace Core Food

    Core food expanded 2.6 per cent against the previous year, with group chair Peter Birtles noting that cost inflation continues to challenge the company’s bottom line.

    Logistics and retail expenses stayed elevated. Supply lines held stable, however, with no material disruption from Middle East shipping conflicts.

    Birtles told investors that Metcash’s “diversified portfolio, disciplined execution” and independent retail model have supported resilience despite external challenges.

    Cost Pressures Squeeze Independent Grocers

    For independent supermarkets, rising wholesale prices present a direct dilemma. Passing costs to shoppers risks losing market share to dominant chains. Absorbing them erodes thin retail margins.

    Margin pressure shifts the burden onto wholesale inventory. Distributors must lean on categories like trade hardware and commercial tools, where pricing flexibility beats daily grocery staples, to protect profits.

    New Zealand Liquor Exit Nears Completion

    Trading updates follow fiscal 2026 results of higher sales revenue but lower net profit. Warehousing and freight costs weighed on full-year earnings despite steady turnover.

    Metcash is now closing its New Zealand liquor distribution business to simplify operations and protect returns. The wind-down wraps up before the second half of fiscal 2027, reducing total earnings by approximately $2 million.

  • GetUp Targets Hundreds of Coles Stores over Palantir AI Deal

    GetUp Targets Hundreds of Coles Stores over Palantir AI Deal

    Community advocacy group GetUp targeted hundreds of Coles stores across Australia with spoof digital billboards, challenging the supermarket operator over its enterprise partnership with US analytics vendor Palantir. The advertisements ran outside store entrances in July, mimicking the retailer’s signature red and white branding with the slogan: “Here at Coles, we’re always watching you.”

    The pushback followed Coles deploying software from the controversial US technology company to sharpen artificial intelligence and operational efficiency across its supermarket network. While the digital billboards were taken down quickly, the campaign triggered public debate over how large grocery chains handle customer data and explain tracking tools to shoppers.

    Public Scrutiny Over Store Analytics

    Supermarket operators across the Asia-Pacific region have accelerated investments in predictive analytics, automated inventory forecasting, and computer vision systems. Enterprise partnerships with overseas defence and intelligence contractors carry brand risks that standard retail IT upgrades do not. Consumer groups increasingly scrutinise the boundary between back-end supply chain optimisation and customer-facing surveillance.

    For grocery chains operating in concentrated retail markets, transparency around data architecture has become an operational necessity rather than an investor relations footnote. When retailers fail to define where data processing stops, third-party advocacy groups easily fill the information vacuum with negative messaging right at the store entrance.

    Retail AI Strategy Under Pressure

    The dispute reflects broader friction across Australian retail as grocers test advanced algorithmic tools to cut shrink and streamline operations. Coles had framed its AI rollout as an efficiency play, intended to modernise store workflows and stock management across its national footprint. Linking store-level operations to specialised analytics vendors has instead tested customer goodwill at a time of heightened consumer sensitivity around commercial data collection.

    Grocers managing similar automation rollouts across regional markets now face tighter questions regarding data sovereignty, third-party software governance, and in-store customer communications. Retailers will need to clarify operational boundaries as advocacy campaigns continue tracking corporate technology procurements.

  • Coles Drops Palantir Contract After Activist Campaign over Data Use

    Coles Drops Palantir Contract After Activist Campaign over Data Use

    Coles will end its enterprise partnership with United States software vendor Palantir. The decision follows an 85,000-signature petition against deploying military-grade data systems in Australian supermarkets.

    Company officials confirmed the business will let the three-year agreement expire in 2027 rather than sign an extension.

    Rostering and Supply Chain Deployment

    The grocer brought in Palantir in early 2024 to manage backend administration across its store network. The software scheduled shift rosters and coordinated bakery production runs. It also modelled inventory flow through distribution centres.

    Community advocacy group GetUp launched a campaign against the deal shortly after the contract took effect. Activists cited Palantir’s contracts with the United States Immigration and Customs Enforcement agency and the Israeli Defence Forces. They argued military-grade systems had no place in retail operations.

    A spokesperson for the chain rejected claims that the platform ever tracked shoppers or gathered aisle surveillance feeds. “Palantir’s technology has delivered value across Coles’ operations, particularly in rostering, store operations and supply chain planning,” the spokesperson said.

    The Enterprise Risk in Retail AI

    Supermarket operators across the Asia-Pacific region are rushing to automate workforce management and stock replenishment. Yet vendor selection brings brand exposure that procurement teams often underestimate. When enterprise software providers run heavy defence and state intelligence divisions, consumer-facing retailers absorb the reputational fallout directly at the checkout.

    Coles chose to let the contract lapse quietly at its natural term rather than terminate immediately. That approach lets the grocer run down existing IT commitments while scouting replacement platforms for store-level forecasting and labor scheduling.

    A Push Toward Neutral Systems

    Earlier, the company maintained Palantir never controlled internal grocer data or held rights to repurpose operational metrics. It declined to detail commercial reasons for walking away from the contract when asked for clarification.

    Chains across Australia and the wider region face sharper scrutiny over in-store data management. Woolworths and Coles both encountered customer resistance in recent years when testing automated checkout monitoring and digital loss-prevention systems.

    Attention now turns to how the retailer will transition its store scheduling and supply chain workflows to alternative software providers before the agreement concludes in 2027.

  • South Korea Inflation Climbs to 3.1% on Fuel Costs and Telecom Rebound

    South Korea Inflation Climbs to 3.1% on Fuel Costs and Telecom Rebound

    South Korea’s consumer price growth accelerated to 3.1 percent in August from a year earlier, driven by persistent energy costs and a rebound in mobile phone service charges.

    The pace picked up from a 2.8 percent annual rise in July, returning above the 3 percent mark after recording 3.1 percent in May and 3.2 percent in June, according to government statistics released in Sejong.

    Fuel and Telecom Shift Topline Figures

    Mobile phone bills jumped 26.7 percent compared to the same month last year. The spike reflects a low statistical base from a year earlier, when SK Telecom Co. Issued widespread customer discounts following a network data breach. Without the mobile bill distortion, overall consumer price inflation for the month stood at an estimated 2.5 percent.

    Oil prices climbed 14.2 percent on-year, adding 0.54 percentage points to the headline consumer price index. Diesel prices surged 19.6 percent while gasoline advanced 11.5 percent, sustaining pressure on transport and logistics networks in an economy that imports virtually all of its crude oil.

    Core inflation, which strips out volatile food and energy components, rose 3.4 percent on-year. That represents the sharpest gain since May 2023, when core prices advanced 3.8 percent.

    Food Relief and Service Pressures

    Industrial product prices increased 3.7 percent from a year earlier. In the service sector, overall costs climbed 3.7 percent as insurance premiums rose 13.4 percent and overseas package tour prices jumped 14.9 percent.

    Grocery shelves offered mixed relief for household budgets. Fresh produce, livestock and fishery prices dropped 2.6 percent helped by larger supplies of napa cabbage and tomatoes alongside state-backed retail discount promotions. Meat counters diverged, with imported beef prices rising 6.2 percent and domestic beef up 3.3 percent.

    For consumer brands and retailers across East Asia, the persistence of core inflation above 3 percent indicates that discretionary spending will face headwinds even as staple produce costs stabilise. Utility charges for electricity, gas and water rose 0.4 percent over the period, leaving transport costs and recurring service fees as the primary drain on disposable household income.

    Market watchers now turn to September price data to assess whether seasonal harvest supplies and crude import pricing can bring headline inflation closer to baseline targets.

  • Woolworths to Shift 130 Support Roles from New Zealand to Australia

    Woolworths to Shift 130 Support Roles from New Zealand to Australia

    Woolworths plans to shift roughly 130 customer support roles from New Zealand to Australia as part of a restructuring across the Tasman.

    The proposal includes shuttering the retailer’s dedicated customer care centre in New Zealand to streamline operations across its grocery division.

    Cost Cuts and Centralisation

    Closing the customer care facility will save the business $4.1 million by the 2029 financial year. Woolworths plans to absorb these contact functions into its Australian network rather than maintaining separate customer support centres across both countries.

    Union officials pushed back immediately against the announcement. The Workers First Union condemned the proposal as “corporate greed”, warning that local staff are paying the price for trans-Tasman cost rationalisation.

    Regional Margin Pressure

    Supermarket operators across Australasia face persistent margin pressure from elevated operating costs and cautious consumer spending. Consolidating back-office and contact centre functions allows major grocers to trim overheads, mirroring broader retail trends across the region where administrative operations are pooled into single hubs.

    Consultation over the proposed customer care shutdown remains underway ahead of the company’s 2029 financial milestone.

  • Carrefour Returns to India with 50,000-Square-Foot Greater Noida Flagship

    Carrefour Returns to India with 50,000-Square-Foot Greater Noida Flagship

    French grocer Carrefour opened a 50,000-square-foot flagship store in Greater Noida West, returning to the Indian market a decade after shutting down its initial operations.

    The outlet at Boulevard Walk mall stocks more than 15,000 products across fresh food, groceries and household essentials under a franchise pact with Dubai-based Apparel Group.

    Apparel Group, which manages more than 300 fashion and lifestyle stores across 50 Indian cities, will run the local stores and supply chain. The partnership combines Carrefour’s private labels and imported lines with locally sourced goods to build an omnichannel grocery network across North India.

    A Second Run at Multi-Brand Grocery

    Carrefour first set foot in India in 2010 under the government’s cash-and-carry wholesale regulations. It closed its five wholesale depots and left in 2014 after failing to secure a domestic partner to navigate foreign investment limits in multi-brand retail.

    Foreign supermarket chains have long found India difficult to penetrate because of strict ownership caps and entrenched local distributors. While Walmart shifted entirely to wholesale and e-commerce through Flipkart, Carrefour is using a regional master franchisee to shoulder real estate commitments and store-level operations.

    Scaling North India Distribution

    Apparel Group owner APPCORP Holding, led by chairman Nilesh Ved, is using the Greater Noida site as a launchpad to expand Carrefour into additional northern urban clusters.

    The joint venture will now establish dedicated supply chain hubs to support planned store openings across Uttar Pradesh and the National Capital Region.

  • Central Retail First-Half Profit Jumps 35% to $155 Million

    Central Retail First-Half Profit Jumps 35% to $155 Million

    Central Retail posted a 35 per cent increase in first-half net profit to 5.0 billion baht ($155 million), driven by grocery gains and aggressive store pruning in Thailand and Vietnam.

    Total revenue from continuing operations rose 2.4 per cent to 123.7 billion baht ($3.9 billion), with grocery accounting for 46 per cent of all sales.

    Store and online sales rose 2.2 per cent across the network, beating a 2.2 per cent expansion in total retail selling area. Gross margins widened by 110 basis points to 24.8 per cent, outpacing operational cost growth. Finance costs dropped sharply, while profit contributions from a newly acquired 40 per cent stake in JD Sports lifted the bottom line.

    Pruning hardlines and shifting to athleisure

    The conglomerate closed 11 branches of Power Buy, B2S, and Officemate over the past 12 months. It also severed 39 stores in April by exiting the NK appliance retail business in Vietnam. Hardlines revenue fell 2.9 per cent during the half, or 0.5 per cent when excluding the NK divestiture.

    Fashion sales edged up 2.1 per cent. Central Retail took its minority stake in JD Sports partly to overhaul sports merchandising at its proprietary Supersports chain, shifting shelf space toward high-turnover athleisure ranges.

    Food delivered the bulk of operating momentum. Grocery sales increased 6.1 per cent, recording same-store sales growth of 2 per cent in the first quarter and 3 per cent in the second quarter. Overall group same-store sales slipped 0.1 per cent for the six months, dragged down by two-year stacked declines of 7.5 per cent in hardlines and 5 per cent in fashion.

    Uneven regional recovery

    Across Southeast Asia, diversified retail conglomerates have spent the past two years ditching fragmented specialty formats to defend supermarket cash flow against inflation. Central Retail mirrors regional peers that expanded fast into bulky non-food retail during low-rate cycles, only to find floor space unproductive once discounters and online platforms undercut consumer electronics and stationery.

    Trading conditions remain split between its two core markets. In Thailand, high household debt and slow tourism recovery continue to curb discretionary spending, even with the central bank lifting its 2026 economic growth forecast to 1.9 per cent. Vietnam provides stronger retail momentum, backed by rising inbound tourism and state efforts to lift domestic consumer spending.

    Central Retail now manages 3,834 stores and 75 shopping centres with 779,000 square metres of net leasable area across both countries. Investors are watching third-quarter same-store sales figures to see whether hardlines and fashion can pull out of negative territory.

  • Australia Food Manufacturing Turnover Hits $182.6 Billion

    Australia Food Manufacturing Turnover Hits $182.6 Billion

    Australia’s food and grocery manufacturing turnover rose 5.5 per cent to $182.6 billion in the 2024-25 financial year. Steady consumer demand across supermarket aisles drove the increase.

    Total workforce numbers across processing plants and distribution hubs passed 301,000 people over the 12-month period. That headcount now represents 33 per cent of all manufacturing jobs in the country.

    Squeezed margins and factory payrolls

    The annual State of the Industry 2024-25 report from the Australian Food and Grocery Council shows steady top-line expansion across packaged goods, beverages and daily essentials. Yet the headline revenue growth conceals worsening operational headwinds inside processing facilities.

    Persistent cost pressures and compressed margins are reducing the capital available for factory upgrades, automation and long-term expansion, the council warned. While consumer spending on staples supported turnover, wholesale input prices and elevated running expenses continue to erode net profitability across supply chains.

    Regional production pressures

    Similar margin pressure affects food manufacturing hubs across the Asia-Pacific region. Processors face higher utility bills, freight volatility and stubborn ingredient costs. When consumer-facing brands cannot fully pass wholesale cost increases to supermarket buyers, capital spending plans are routinely deferred.

    Factory operators are now recalibrating capital expenditure budgets for the 2025-26 cycle. They continue to monitor wholesale input pricing ahead of supplier negotiations with national retail chains.

  • Twelve Chinese Food and Beverage Brands Reach $63.4 Billion Valuation

    Twelve Chinese Food and Beverage Brands Reach $63.4 Billion Valuation

    Twelve Chinese food and beverage brands expanded their collective brand valuation to $63.4 billion this year, according to valuation data from consultancy Brand Finance.

    The gain reflects steady domestic volume and pricing power across packaged food, dairy, and drinks makers in China. Brand valuation measures the net economic benefit that a brand owner achieves by licensing the name in the open market.

    Domestic Scale and Category Strength

    Consumer staples manufacturers across the country have focused on product differentiation and distribution depth in lower-tier cities. Brand Finance tracks consumer enterprises globally, applying royalty relief methodology to calculate future revenue attributable to brand equity.

    Chinese producers have converted local consumer familiarity into commercial resilience. Direct control over supply chains and rapid adaptation to retail trends helped the 12 brands maintain their valuation trajectory.

    Shifting Competition Across Asian Aisles

    For multinational food groups operating in East Asia, the strength of domestic Chinese labels presents a persistent competitive hurdle. Global conglomerates face rivals that command supermarket shelf space while dominating live-commerce channels and local delivery apps.

    Several Chinese packaged goods producers have also expanded distribution across Southeast Asia, placing products directly into supermarkets in Singapore, Malaysia, and Thailand.

    Investors and retail operators now look to upcoming quarterly financial filings from Chinese consumer staple producers to see whether higher brand value translates directly into operating margin expansion.

  • Asia-Pacific Captures 42 Percent Share as Global Retail Hits 31.58 Trillion Dollars

    Asia-Pacific Captures 42 Percent Share as Global Retail Hits 31.58 Trillion Dollars

    Asia-Pacific accounted for 42 percent of the 31.58 trillion dollar global retail market in 2025, cementing the region as the primary revenue hub for consumer merchandise. The sector is expanding at an annual compound rate of 5.35 percent, heading toward 43.17 trillion dollars by 2031.

    Regional momentum stems from dense consumer populations, rapid formalization of modern store networks, strong manufacturing supply chains, and high mobile-commerce adoption across emerging markets. North America held the second spot globally, supported by higher household spending and established warehouse-club networks.

    Shifting Channel Mix and Digital Share

    Digital channels are taking a larger cut of total retail receipts. Global e-commerce penetration reached 23.5 percent in 2025, up from 18.0 percent in 2020, and projections put digital sales at 29.5 percent of the total market by 2031. Retailer-owned e-commerce and online marketplaces represent the fastest-growing routes to market, even as physical supermarkets and convenience formats retain volume dominance in food and grocery categories.

    Average global retail spending per person stood at 3,851 dollars in 2025, with that number forecast to climb to 5,026 dollars by 2031. Food and beverages remains the single largest product category worldwide, driven by everyday repeat demand that cushions operators against cyclical discretionary drops.

    Operational Pressure and Volume Recovery

    For store operators and digital merchants across Asia, top-line growth is shifting away from post-pandemic price inflation toward real merchandise volume gains. Real volume growth is forecast to accelerate from 2.8 percent in 2026 to 3.3 percent by 2030, putting sharper focus on store productivity, automated warehouse replenishment, and private-label margins.

    Global chains including Walmart, Amazon, Schwarz Group, Aldi, and Costco continue to recalibrate inventory to limit shrink and return costs. RetailNews Asia tracking shows regional operators are prioritizing membership ecosystems and in-house retail media networks to defend operational margins as logistics and wage bills rise.

    Merchants face an immediate baseline as global trade volumes, which expanded 4.6 percent in 2025, test supply visibility ahead of the projected 33.27 trillion dollar market turnover mark in 2026.

  • Thai Hypermarket Operators Face Slowing Growth Under Stiff Competition

    Thai Hypermarket Operators Face Slowing Growth Under Stiff Competition

    Thailand’s hypermarket operators face an uphill battle to expand as stiff competition and sluggish market momentum stall growth across large-format stores. The segment contends with difficult trading conditions where incremental gains require heavy operational effort against entrenched local rivals.

    Competition Slows Large Store Expansion

    Retail analyst Michael Baker reported that large-format grocery and general merchandise chains across Southeast Asia, led by Thailand, now operate in a grinding environment defined by slow forward momentum. Operators face intense rivalry that makes physical network expansion costly and difficult to sustain.

    Big-box retailers across the region have struggled to replicate past expansion rates as neighborhood formats, specialty retailers, and convenience networks pull shoppers away from suburban megastores. In markets like Thailand, where retail space per capita in urban centers is already high, winning market share requires squeezing efficiency out of existing floorspace rather than adding square footage.

    Market Headwinds Across Southeast Asia

    Large-format food and merchandise chains must resolve internal operating pressures while adapting store formats to retain foot traffic. Slower retail turnover across broad merchandise categories has forced chains to rethink store layout and inventory deployment.

    The next quarterly retail filings across Thai listed operators will show whether store rationalization and format downsizing can protect operating margins.

  • Sydney Grocers Slapped with $706,000 Fine for Massive Staff Underpayment: Rights Watchdog Takes Action

    Sydney Grocers Slapped with $706,000 Fine for Massive Staff Underpayment: Rights Watchdog Takes Action

    Asian grocery chains Thai Kee Grocer Pty Ltd and G Grocer Kingsford Pty Ltd, both based in Sydney, have been imposed with a combined fine of $706,000. This fine resulted from underpaying a total of 146 employees, as discovered by investigations from the Fair Work Ombudsman (FWO).

    Investigation and Findings

    FWO launched investigations into Thai Kee Grocer and G Grocer Kingsford, also known as Gong Grocer World Square and Kingsford, last year. The investigation uncovered that the underpaid workers held positions as shop assistants and office administrators. Of these underpaid employees, 32 were on visas, and three were between 18 and 19 years of age.

    The two grocery firms were found to have underpaid their staff by a total of $657,469 over an 18-month period. Between August 2023 and February 2025, Thai Kee Grocer underpaid 104 of its employees $446,379, while Gong Grocer Kingsford underpaid 42 workers by $211,090.

    Thai Kee Grocer and G Grocer Kingsford have since corrected the underpayment issues.

    FWO’s Statement

    Fair Work Ombudsman, Anna Booth, emphasized that all employers must adhere to their obligations under relevant awards and the Fair Work Act. She stated, “Employees have a right to their full range of entitlements. For instance, increased pay rates on weekends are intended to compensate for working during hours that are typically inconvenient when most others do not work.”

    The FWO acknowledged Thai Kee Grocer and G Grocer Kingsford’s commitments to enhance their payroll process in the future, and expressed gratitude to the employees for voicing their concerns.

    Questions & Answers

    What were the companies under investigation for?
    The companies Thai Kee Grocer and G Grocer Kingsford were under investigation for underpaying their employees.

    How many employees were affected and what were their roles within the companies?
    A total of 146 workers were affected by the underpayment. These workers held roles as shop assistants and office administrators.

    What actions have the companies taken since the underpayments were discovered?
    Since the underpayments were discovered, both Thai Kee Grocer and G Grocer Kingsford have rectified the underpayment issues and have committed to enhancing their payroll process in the future.

  • RedMart Now: Shaking Up Singapore’s Grocery Scene with 30-Minute Deliveries

    RedMart Now: Shaking Up Singapore’s Grocery Scene with 30-Minute Deliveries

    Lazada’s RedMart has recently announced the launch of a new on-demand grocery delivery service in Singapore, RedMart Now, which guarantees to deliver orders within 30 minutes.

    Expanded Delivery Options

    The latest service supplements RedMart’s pre-existing same-day delivery offerings, including two-hour and six-hour delivery windows. RedMart Now will initially operate across selected southern and central neighborhoods such as Sentosa, Telok Blangah, Alexandra, Pasir Panjang, Clementi, Queenstown, Orchard, River Valley, Tanglin, and Bukit Timah. Plans are in place for a phased rollout across the rest of the island.

    Curated Product Range

    RedMart Now will feature a tailored selection of frequently used essentials such as fresh produce, snacks, beverages, festive goods, and household items. The delivery fee is set at S$3.99 for orders exceeding S$30.

    Martin Daney, SVP, Head of RedMart at Lazada, explained the rationale behind launching RedMart Now. He articulated that the aim of the service is to cater to urgent and unexpected shopping needs. He emphasized how the service was designed to allow customers to receive their needed items in as little as 30 minutes. The overall goal is to become the leading platform for both regular grocery shopping and urgent needs, thus allowing consumers to dedicate less time to running errands and more time to activities they enjoy.

    Entering the Quick Commerce Market

    The introduction of RedMart Now places the company in direct competition with other fast-delivery providers in Singapore’s dense and high-value grocery market. It also signifies a deeper penetration into the nation’s rapidly expanding quick commerce sector.

    Quick commerce presently constitutes about one-third of Singapore’s online grocery delivery revenue. Last year, according to Statista, the segment was projected to hit approximately US$371.75 million within a broader online grocery market estimated at US$1.04 billion.

    Questions & Answers

    What is RedMart Now?
    RedMart Now is a new on-demand grocery delivery service launched by Lazada-owned RedMart in Singapore, promising delivery within 30 minutes.

    Where will RedMart Now initially operate?
    RedMart Now will initially operate across selected southern and central neighborhoods in Singapore, with a phased rollout planned for the rest of the island.

    What does the launch of RedMart Now signify?
    The launch of RedMart Now signifies a deeper penetration into Singapore’s rapidly expanding quick commerce sector and places the company in direct competition with other fast-delivery providers in the country’s high-value grocery market.

  • Woolworths Faces Potential New Zealand Regulatory Breach Amid Alleged Grocery Industry Competition Act Violations

    Woolworths Faces Potential New Zealand Regulatory Breach Amid Alleged Grocery Industry Competition Act Violations

    Woolworths, a prominent supermarket chain, has recently been cautioned about potentially violating the Grocery Industry Competition Act. This situation arose due to the delisting of certain products in its New Zealand branches.

    Grocery Industry Competition Act: Purpose and Management

    The Grocery Industry Competition Act is governed by the New Zealand Commerce Commission (NZCC). Its primary objective is to regulate the relationship between suppliers and supermarkets. By demanding greater transparency when products are delisted from store shelves, it seeks to protect the interests of smaller suppliers.

    The act, which was established in 2023, is expected to incorporate the Grocery Supply Code in May. Non-compliance with the code could lead to penalties, as per the statement from the commission.

    Investigation into Non-Compliance

    The NZCC has been scrutinizing the product-range review methods of leading supermarkets to ensure they are complying with the code.

    A spokesperson commented on the situation, saying, “Through this process, we identified and investigated situations where it appeared that Woolworths New Zealand might not be fulfilling its responsibilities.” Post investigation, Woolworths New Zealand was issued a warning for a probable breach of the Grocery Industry Competition Act. However, the spokesperson noted that only a court can establish whether an actual breach has occurred. Since the warning, Woolworths has amended its procedures to comply with the regulations.

    Impact on Groceries and Suppliers

    Alice Hume, the head of groceries at NZCC, stated that this action was taken in response to suppliers’ concerns. She highlighted the pressure on suppliers with the possibility of their products being delisted. This situation could further exacerbate the imbalance of power between major supermarkets and smaller suppliers.

    “The fear of losing market access can pressure suppliers into accepting unfavorable conditions and foster distrust towards supermarkets’ decision-making processes,” Hume explained. “The code is instrumental in equalizing the power dynamics between large supermarkets and smaller suppliers, so we treat compliance with the utmost seriousness.”

    Hume also mentioned that the NZCC continues to assess the product ranges available at supermarkets, inviting any worried suppliers to reach out to the commission.

    Questions & Answers

    What is the purpose of the Grocery Industry Competition Act?
    The Grocery Industry Competition Act is designed to govern the relationship between supermarkets and suppliers, with a demand for more transparency during product delisting to protect smaller suppliers.

    What are the consequences of breaching the Grocery Supply Code?
    Non-compliance with the Grocery Supply Code, which is part of the Grocery Industry Competition Act, can result in penalties.

    What are the concerns of the smaller suppliers?
    Smaller suppliers are concerned about potential product delisting, which could reinforce power imbalances with major supermarkets, pressurize them into accepting unfavorable conditions, and induce a lack of trust in supermarkets’ decision-making processes.