Tag: Hong Kong

  • Hong Kong retail at a life or death state

    Hong Kong retail at a life or death state

    Hong Kong’s retail industry is facing “a crucial, life-and-death moment of survival” according to the city’s main retail body the HKRMA, which has sent an open letter to chief executive Carrie Lam seeking government support.

    “Since the social unrest from June last year until the recent coronavirus pandemic, the retail industry has taken a hit for nearly a year,” Hong Kong Retail Management Association chair Annie Yau Tse told Lam in the letter.

    “The operating environment has become increasingly difficult,” she wrote, and even though the government has repeatedly offered relief measures to address immediate urgencies, the situation is still dire.

    Tse said HKRMA research projects 16,000 retail stores will close across the territory this year. That follows 14 months of negative sales growth, a brief respite, then a 40-per-cent-plus plunge during the Covid-19 crisis in February and March.

    “The industry is facing the biggest crisis in its history. Monthly rent is a retailer’s largest expense and the association has relentlessly called on landlords to reduce the rent in these difficult times.”

    While real-estate developers and individual landlords have shown support of varying degrees, the majority of the rent-reduction methods, scope and term do little to alleviate the losses already incurred “and neither is it enough to support a retailer’s continued operations,” she said.

    “In addition, recent responses and attitudes of landlords have become more indifferent and tougher than before.”

    Tse called on Lam to take action to force a suspension of rental payments for at least nine months, citing countries including Great Britain, Australia, and Singapore where laws were implemented during the Covid-19 crisis to ensure landlords take temporary action to help retail tenants recover. Restricting landlords from taking legal measures or taking back store premises for at least nine months would allow retailers to continue to trade and to recover, she advocated.

    “Hong Kong is the world’s most expensive place to rent. The income of many industries, especially those tourist-related, has contracted significantly, but store owners still face extremely expensive rent.”

    Tse also called for broader economic policies from the territory’s government to maintain a sustainable business environment.

    “Although HK’s economy has always been market-leading, the current economy is weak. Investments, consumption and exports have fallen sharply, the worst ever rate recorded in history.

    “Even if the global pandemic comes to an end, it is expected Hong Kong’s economy will still need at least half a year to gradually step out of the abyss.”

    The association believes that if high rents cannot be resolved in a timely manner, even with government funds and related relief measures, mass closures and layoffs are inevitable.

    “In the end, it will not only be a waste of government resources but also create an irreversible situation in the economy”.

  • HSBC Digital Payment User Growth Surges

    HSBC Digital Payment User Growth Surges

    HSBC’s PayMe – Hong Kong’s largest e-wallet operator – reached 2 million users, fuelled in part by the city’s love for card and tile games.

    The 2 million users represented a 25 percent year-on-year increase as transactions in the broader e-wallet payment activity, run by 10 operators, tripled due to the Hong Kong Monetary Authority’s faster payment systems (FPS).

    According to HSBC’s managing director and head of PayMe Kerry Wong Chu Po-yin, the accelerated growth was driven by the ongoing pandemic and increasing bill settlements.

    We have seen above-average growth in registration and more active usage of PayMe over these few months of Covid-19 pandemic,” Wong said in an SCMP report. The increase is seen in settling of bills, including those related to online social games such as mahjong and poker.

    The ongoing coronavirus pandemic has caused significantly accelerated digital adoption in Asia across banks and client segments. It took PayMe 17 months to acquire its first million users but around eight months to achieve the second million.

    Need for digital access aside, the coronavirus pandemic has created a bankconstant demand for healthcare goods – some merchants with 15,000 to 40,000 transactions in a single day involving surgical face masks, according to Wong.

    «Our payment platform also helps start-ups and other businesses to accept payment easily,» she said. «Looking ahead, we will line up more big companies [such as utility providers].»

  • Taiwan’s Hung Rui Chen sandwich chain opening in Hong Kong

    Taiwan’s Hung Rui Chen sandwich chain opening in Hong Kong

    Local and tourist favorite sandwich maker Hung Rui Chen will be opening a flagship store in Hong Kong this August.

    Hung Rui Chen is a 73-year-old brand, known for its signature sandwiches and recognized as a national local delicacy for its soft bread and unique spread.

    After an incident of suspected food poisoning from counterfeit operators in Hong Kong and Taiwan, the real Hung Rui Chen company issued a statement on Facebook to clarify that its own brand will open its first official store in Hong Kong.

    The location has yet to be confirmed.

    Back in 2015, Hung Rui Chen sandwiches imported from Taiwan and sold in grocery stores and on the Groupon platform led to 46 Hongkongers contracting food poisoning. The brand was subsequently banned by the Centre for Food Safety.

  • Hong Konger Card Game Passions Drive Digital Payments at HSBC

    Hong Konger Card Game Passions Drive Digital Payments at HSBC

    HSBC’s PayMe – Hong Kong’s largest e-wallet operator – reached 2 million users, fuelled in part by the city’s love for card and tile games.

    The 2 million users represented a 25 percent year-on-year increase as transactions in the broader e-wallet payment activity, run by 10 operators, tripled due to the Hong Kong Monetary Authority’s faster payment systems (FPS).

    According to HSBC’s managing director and head of PayMe Kerry Wong Chu Po-yin, the accelerated growth was driven by the ongoing pandemic and increasing bill settlements.

    We have seen above-average growth in registration and more active usage of PayMe over these few months of Covid-19 pandemic,” Wong said in an SCMP report. The increase is seen in settling of bills, including those related to online social games such as mahjong and poker.

    The ongoing coronavirus pandemic has caused significantly accelerated digital adoption in Asia across banks and client segments. It took PayMe 17 months to acquire its first million users but around eight months to achieve the second million.

    Need for digital access aside, the coronavirus pandemic has created a constant demand for healthcare goods – some merchants with 15,000 to 40,000 transactions in a single day involving surgical face masks, according to Wong.

    Our payment platform also helps start-ups and other businesses to accept payment easily,» she said. «Looking ahead, we will line up more big companies such as utility providers.

  • HSBC Appoints Private Banking Product Head

    HSBC Appoints Private Banking Product Head

    HSBC Private Banking named a new global head of products, investment, and collaboration based in Hong Kong.

    Lavanya Chari joins from Deutsche Bank in Singapore where she was last its global head of products and solutions for private banking.

    According to an HSBC statement, Chari will lead HSBC’s product strategy serving both private banking and personal banking client needs, effective July 20. Chari will report to Annabel Spring, head of Customers and products for the wealth and personal banking unit as well as the CEO of HSBC Private Banking.

    Chari joined Deutsche Bank in 2002 and had since held various senior roles across its wealth amendment and global markets business. Previously, she also ran other businesses such as Asia structured investment solutions, global commodities asset structuring globally, and rates asset structuring for Europe.

    Chari will be charged to cover a full continuum of clients across HSBC’s banking segments from personal banking all the way to family offices, according to a recent comment by regional head of wealth and personal banking Greg Hinston, who placed extra emphasis on the latter segment.

    The newly merged unit, with a combined $1.4 trillion in assets, will look to target markets where it has scale – Britain, Hong Kong, and Mexico – with a focus on mortgages, wealth, and issuance products, and unsecured lending.

  • Hong Kong protests against I.T Group

    Hong Kong protests against I.T Group

    Hong Kong’s Causeway Bay was yesterday the center of the largest and most disruptive protest activity since the outbreak of Covid-19, forcing stores to close and shoppers seeking shelter from tear gas.

    And they revealed a new target: Hong Kong-listed apparel retailer I.T Group and its founder Sham Kar Wai.

    Angered by moves in Beijing to impose new national security laws on the territory, thousands of protesters took to the streets yesterday, ignoring social-distancing practices and unconcerned that the gathering had not been authorized by police.

    About 180 people were arrested after police fired tear gas and pepper spray and used one of its water cannons to shower groups gathered on Hennessy Road and surrounding streets.

    I.T Group’s A Bathing Ape store on Lee Garden Road had all of its feature windows smashed, with piles of glass fragments covering the footpath.

    Around the corner, its Commes de Garcons store received similar treatment. As during last year’s protests when retailers perceived to be pro-Beijing had stores targeted, nothing was stolen.

    Images of the damaged I.T stores were circulated on Twitter along with explanations why the company is now a target. Sham Kar Wai has been identified by the protest movement as “pro-Blue” after photographs were circulated allegedly showing him attending a police social event.

    “…This has absolutely NOTHING to do w/Comme des Garcon. If anything, I admire Rei Kawakubo A LOT!,” a person identifying themselves as Chloe tweeted, referring to the damaged store. “Her inspiration is often driven by freedom and rebellion. On that note I hope Dover St Market and CDG would stop their partnership with Sham Kar Wai’s I.T.”

    In a long stream, the person also shared internal memos instructing I.T staff to urgently remove stock from shelves from the US brand Awake NY after it posted messages last year supporting protests via tweets on its own channel:

    Meanwhile, across town, live television broadcasts showed several people in restraints being escorted from the Harbour City shopping centre in Kowloon, some by plainclothes police.

  • Vegan food orders surge in Hong Kong in Covid-19’s virus

    Vegan food orders surge in Hong Kong in Covid-19’s virus

    Vegan food orders have experienced significant growth in Hong Kong as people are switching to what they perceive to be more healthy and sustainable food options.

    Hong Kong food-delivery service Deliveroo says vegan food orders surged 104 percent last year and order volume is up by a further 20 percent since January. The growth has reflected the increasing popularity of the vegetarian trend in Hong Kong which has led Deliveroo to partner with more restaurants offering sustainable menus.

    While the increase in vegan food orders is significant, Deliveroo also says its overall order volume grew 100 percent last year versus 2018 and has doubled during the first quarter of this year compared with the December 2019 quarter, so it is difficult to assess whether vegan food is taking sales away from meat-based meals.

    However, according to the company, the proportion of restaurants serving plant-based food has been growing in almost every district across the city to meet customers’ high demand. The number of Deliveroo’s partners offering vegan options has tripled in the past year, and more than doubled in the Central district.

    “There has never been a better time for healthy eating in Hong Kong, whether you’re a full-time vegan or a part-time plant-based food fan,” said Brian Lo, GM at Deliveroo Hong Kong. “The growth of vegan restaurant options and vegan order volume is truly staggering.”

    One of Deliveroo’s partners, the restaurant Treehouse, has reported 1226-per-cent growth in sales from October through March, with online orders increasing 125 percent and the number of new customers increasing by 113 percent.

    “We have expanded through Deliveroo and Editions in Wan Chai and Quarry Bay, and by doing so we have been able to create two more new virtual brands,” said Christian Mongendre, founder of Treehouse. “The first being, Origin by Treehouse, which has a Middle Eastern focus, and the newly-launched and very exciting vegetarian high-quality burgers brand, Burgers by Treehouse.”

    Besides facing the upcoming challenges of Covid-19 situation, Hong Kong people are now more aware of the benefits of a healthy living habit and healthy conscious dining will soon be a permanent choice for many families in the city.

  • Failing Hong Kong department-store group Sincere receives $500m takeover bid

    Failing Hong Kong department-store group Sincere receives $500m takeover bid

    Shenzhen electronics company Realord Asia Pacific has lodged a HK$500 million (US$64.5 million) takeover bid for failing Hong Kong department store group Sincere.

    Realord has conditionally agreed to acquire the majority 50.4 percent stake in the retailer owned by Win Dynamic and a further 19.8 percent interest held by companies linked to Sincere. Now it has made a condition bid to acquire the balance for up to $140 million, representing a 9 percent premium on the price the company’s shares traded at last on May 5.

    Sincere, founded in 1919, has five department stores in Hong Kong, the largest of which, on Nathan Road in Kowloon, is just 31,000sqft. It recorded a loss of $130 million last year and has already flagged an even higher loss for the current year, some 10 to 15 percent worse. That will mark the eighth consecutive annual loss for the company which was already in dire straits before the coronavirus hit.

    Sales last year from five stores reached just $310 million and it has closed two outlets since 2013.

    Realord is owned by Shenzhen entrepreneur Bryan Lin Xiaohui and produces smartphones and electronics, including flatscreen monitors. The company had already loaned $80 million to the department-store group in April to allow it to continue trading.

    Analysts suggest that Realord sees acquiring Sincere as an opportunity to gain a Hong Kong listing and expertise to help it roll out department stores on the mainland – although it is difficult to understand the positive role model of a company that has traded at a loss for so long.

  • Steelcase launches its first online store in Hong Kong and Singapore

    Steelcase launches its first online store in Hong Kong and Singapore

    US office furniture company Steelcase has launched online stores in Hong Kong and Singapore.

    The Steelcase online stores offer a wide range of office chairs, desks and accessories to help people working remotely adapt their homes for work, such as personal tables that slide in over a sofa to add a work surface.

    As many workers have to work from home during the Covid-19 pandemic, the demand for improving their working space has significantly increased. “As we worked to equip their remote teams, we saw an opportunity to make some of our products available to individuals, to improve their work-from-home experience,” said Samantha Giam, director of product marketing at Steelcase Asia Pacific.

    “We wanted to provide a simple way for our customers to access the most ergonomic products and will explore opportunities for further online stores in other cities across the region”, said Maria Bourke, communications director at Steelcase Asia Pacific.

    Founded in 1912, the US-based furniture company is globally accessible through a network of channels, including more than 800 retail dealer locations.

  • Don Don Donki accelerates Hong Kong expansion

    Don Don Donki accelerates Hong Kong expansion

    Japanese discount retailer Don Don Donki is to open up to three more stores in Hong Kong imminently, including a flagship in Causeway Bay.

    Don Don Donki will take over the site of the former HMV flagship store at Pearl City Mansion, spanning four floors, offering plenty of space for its unique dine-in Japanese food court concept which has proved hugely popular in its Singapore stores.

    The new flagship will have a footprint estimated at 50,000sqft, considerably larger than its debut store in Hong Kong at Mira Place in Tsim Tsa Tsui, Kowloon.

    The giant store is tentatively scheduled to open this summer.

    Meanwhile another pending store opening at Tseung Kwan O has been confirmed at Monterey Place – part of the O’South retail portfolio – owned by Phoenix Property Investors. The outlet, the chain’s fourth in the city, will be 25,000sqft in space leased for HK$500,000 (US$64,500) monthly. It is expected to open during the last quarter of the year.

    There is also widespread speculation that Don Don Donki has chosen a site in Central on Hong Kong Island where it will open a fifth outlet. However, the location has yet to be revealed.

    Don Don Donki trades as Don Quijote in its home market of Japan but chose a different name in offshore markets where other entities had already registered businesses trading under the Spanish fictional character.

    The company sells a full range of discount merchandise, mostly sourced from Japan, including groceries, health-and-beauty products ready-to-eat meals, snacks, and liquor, as well as fresh produce.

    Regional operator Pan Pacific International Holdings, which has four stores in Singapore and two in Thailand. Don Quijote operates about 40 stores in the US and has begun construction of another in Guam.

    Don Don Donki’s second store opened at OP Mall in Tsuen Wan.

  • Hong Kong retailers host 93,000 applications for Covid-19 support

    Hong Kong retailers host 93,000 applications for Covid-19 support

    The Hong Kong government has nearly completed vetting Covid-19 support applications under its Retail Sector Subsidy Scheme, which drew around 93,000 applications.

    Applicants are being gradually notified of results, with about 66,000 having already been contacted, two-thirds of which were successful. The remaining applications are currently under processing with around 10,000 required to submit further information or documents to determine whether they are eligible for the scheme.

    The scheme has thus far approved roughly HKD3.5 billion (US$451.5 million) in Covid-19 support for eligible retailers. The majority of unsuccessful cases involved businesses not explicitly engaged in retail, while some applications were duplicates.

    The government anticipates that more than 60,000 applications will eventually be approved under the scheme, broadly in line with the number of establishments in the retail sector as estimated by its Census and Statistics Department.

  • Tea WG opens fourth Hong Kong store

    Tea WG opens fourth Hong Kong store

    Singaporean luxury tea brand Tea WG has expanded its Hong Kong footprint, adding a fourth boutique at Sha Tin’s New Town Plaza, its first in the New Territories.

    The retailer, which trades as TWG Tea in other markets, opened two boutiques in Festival Walk and Elements last year following its growing popularity in the territory.

    The teahouse was founded in 2008 by Taha Bouqdib, Maranda Barnes and Rith Aum-Stievenard who conceptualized luxury tea rooms with over 800 types of tea and inspired gastronomy, loved by both locals and tourists in more than 20 countries. Starting out in Singapore, the artisanal tea trend in Asia found success in the luxury market for the modern-day aspirational customer.

    The brand developed a sommelier-training facility to help its staff build an extensive knowledge through tea-tastings, training and exams to better serve customers.

    Although Tea WG’s clientele is mainly women enjoying their afternoon tea set over a cup of the company’s ‘Silver Moon’ green-tea blend, each global boutique serves different types of customers. From “tai tai’s” (wealthy ladies of the house) to Instagramming millennials, the brand is seeing a surprising increase in the number of affluent men splurging on upscale tea accessories and gold tea cups. Tea appreciation workshops (similar to wine tastings) are also held for its VIPs, offering a ‘fine-tea’ experience.

    Tea WG has built a luxury reputation that has drawn five-star establishments from Marriott Hotels to Singapore Airlines to serve the brand – even creating exclusive blends for their own clientele.

    From a Singapore brand to more than 70 locations in the world, including Paris, Tokyo, Dubai, the brand has even won over British and Chinese nationals with its exquisite blends.

    After opening a London salon and boutique flagship, Tea WG aims to expand to the US and Australia – but in the meantime, customers there can buy packaged tea through the brand’s mobile app and online store.

  • Hong Kong Cosmetics retailers Lush and Bonjour sued for unpaid rent

    Hong Kong Cosmetics retailers Lush and Bonjour sued for unpaid rent

    Two Hong Kong cosmetics retailers have fallen victim to the coronavirus crisis facing legal action over unpaid rent.

    British-headquartered chain Lush has been sued by its landlord, Shun Cheong Properties Management, for three months of allegedly unpaid rent on its Lockhart Road, Causeway Bay store. Lush signed on the outlet at Shun Hei Causeway Bay Centre in July 2017 at a monthly rate of HK$380,000 (US$49,000). The retailer had received rental relief of $170,000 since February but has not paid for the last three months, owing to a total of $780,000.

    Lush opened a new Lush Naked concept store on Great George Street, also in Causeway Bay, last year in addition to a new store inside K11 Musea at Tsim Tsa Tsui. There are now 12 Lush stores in Hong Kong.

    Another cosmetics retailer Bonjour Holdings has also been taken to court by its landlord Giant Manor Investment Limited, allegedly owing six months rent and management fees for its Nathan Road, Mong Kok, store.

    The Hong Kong cosmetics retailer had signed a lease agreement for three years in September 2017 at a monthly rent of $1.28 million and now allegedly owes a total of $7.8 million in rent, plus $100,000 in interest.

    Bonjour recently reported an 18.7-per-cent sales to decline for last year, citing falling numbers of inbound Mainland Chinese visitors in the wake of protests.

  • Record slump in Hong Kong restaurant sales

    Record slump in Hong Kong restaurant sales

    Hong Kong restaurant sales plunged 31.2 percent in the first quarter of this year – the largest decline on record – as consumers practiced social distancing and the government restricted occupancy.

    Significant growth in home deliveries of restaurant meals was insufficient to stem the dramatic fall in patronage.

    According to the Census and Statistics Department, Hong Kong restaurant sales were down by 10.8 percent in January, at the time the coronavirus began to affect inbound visitors from Mainland China. Sales in February plunged 42.1 percent and in March by 41.7 percent.

    Full-quarter restaurant receipts were estimated at HK$21.7 billion (US$2.8 billion), while purchases by restaurants fell 29.1 percent to $7 billion.

    Chinese restaurants appear to have been hit hardest, perhaps reflecting the disappearance of mainland tourists. Sales for the quarter fell by 39.6 percent in value and 40.9 percent in volume.

    Turnover at non-Chinese restaurants were down by 29 percent in value and 29.9 percent in volume, while fast-food shops experienced a decline of 17.1 percent in value and 18.2 percent in volume.

    Bars – worst affected by social-distancing measures – saw receipts down by 37.5 percent in value and 40.8 percent in volume.

    A government spokesman said that while there have been some signs of relative improvement in Hong Kong restaurant sales recently from the very austere situation earlier, the business environment of the food and beverage sector will remain difficult in the near term amid the economic recession.

  • Hong Kong retail sales down in March

    Hong Kong retail sales down in March

    March Hong Kong retail sales slumped by 42 percent year on year as the Covid-19 pandemic forced Mainland Chinese shoppers to stay at home.

    According to The Census and Statistics Department (C&SD) retail sales reached just HK$23 billion (US$2.97 billion) during the month.

    March’s fall was slightly less than the 44 percent decline of February. The revised combined January-February decline was 31.8 percent year on year, (a comparison which evens out any influence of the change in timing of the Lunar New Year holiday season from year to year).

    A government spokesman said the drop in March Hong Kong retail sales was a result of government measures to restrict the transmission of the virus, which brought inbound tourism to a standstill and “seriously disrupted local consumption-related activities”.

    For the March quarter, Hong Kong retail sales fell by 36.9 percent year-on-year – the single largest quarterly decline on record.

    “The business environment for the retail trade will remain very difficult in the near term amid the deep economic recession and a sharp deterioration in the labor market,” the spokesman said.

    In March, a 21.2-per-cent decline in sales of food, liquor and tobacco had the greatest impact on the overall figure, with a 42.7-per-cent fall in sales through department stores having the next greatest effect.

    Sales of jewelry, watches and luxury goods plunged by 75.2 percent, but in the bigger picture, this was less of a contribution to the bottom line than other categories, including electrical goods down by 39.6 percent and consumer goods not otherwise categorized, down by 29.1 percent.

    Sales of medicines and cosmetics fell by 63.8 percent, apparel by 67.2 percent and furniture and homewares by 14.4 percent.

    Books, newspapers and stationery dropped 48.4 percent, Chinese drugs and herbs by 51.7 percent, footwear and accessories by 60.6 percent, and sales through optical shops fell 46.6 percent.

    The only category to post growth was supermarkets, where sales surged 16.1 percent.