Retail News CRM

Tag: luxury

  • Retailers attack ‘unfair’ Apple South Korea practices

    Retailers attack ‘unfair’ Apple South Korea practices

    Apple South Korea is under fire from retailers, accused of using unfair commercial practices. South Korean retailers have joined forces to confront Apple’s continuous “gapjil” — a uniquely Korean term referring to the abuse of power by someone against a person in a weaker position — that has put an increasing financial burden on their operations.

    The Korea Mobile Distribution Association has claimed in a statement that Apple South Korea had habitually forced local dealers to buy the iPhone maker’s new models for demonstration or demo phones, as opposed to other brands’ practices, putting an increasing financial burden on them, and that “they cannot stand it anymore”.

    The retailers say they had no choice but to accept Apple’s overbearing demands, since the popular iPhone’s position in the market makes it difficult to ignore, to say the least.

    It is reported that the retailers had to buy Apple’s new models including the iPhone XS, iPhone XS Max and iPhone XR, but having to buy too many new models in a short period of time and the “exorbitant prices” of the new phones resulted in a significant financial burden.

    According to the KMDA, most mobile phone manufacturers offer their new models for demonstration for free, and collect them when newer models are released. Apple, however, has imposed additional conditions regarding the brand’s new model promotion: forcing retailers to pay for the manufacturing cost of phone stands, and determining where the stands and promotional posters will be placed in stores, according to local retailers.

    Domestic mobile carriers are no exception to Apple’s overbearing position. Industry watchers say local carriers had to shoulder advertising expenses aimed to promote Apple’s new lineup. Even the costs of subsidy plans and repair fees for Apple’s phones tend to be covered by mobile carriers.

    The Fair Trade Commission ruled that Apple South Korea’s sales practices were in violation of local competition laws, and sent a review report to the iPhone maker that indicates the corresponding fines and required measures to address the company’s anticompetitive behavior. Apple has yet to respond.

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  • Walmart China tests same-day delivery from Dada

    Walmart China tests same-day delivery from Dada

    Walmart China has begun testing same-day grocery delivery in its Xiangmihu store. The new Walmart To Go service is available within a WeChat mini-program, following Walmart’s partnership with online social networking provider Tencent earlier this year. It is currently undergoing trial with future rollout pending feedback from customers who opt in to the service.

    Those ordering from the nearly 8000 SKUs available on the app can receive delivery in as little as one hour via a service provided by Dada.

    Another of Walmart’s new mini-programs being tested at the branch displays a digital map that shows in-store shoppers inventory location and stock status.

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  • Dolce & Gabbana dropped by Lane Crawford, Alibaba, JD.com and Yoox after racism scandal

    Dolce & Gabbana has cancelled a high-profile catwalk show in Shanghai following an outcry over what many in China perceived to be a racist marketing campaign.

    The Italian brand products have now been dropped by e-commerce giants Alibaba, JD and Yoox Net-A-Porter.

    Leading Chinese e-commerce platforms Alibaba and JD.com were joined by Suning, VIPshop, Secoo and Netease in dropping the Italian fashion house’s products from sale.

    Hong Kong-based luxury department store operator Lane Crawford has also joined Chinese retailers in dropping Dolce & Gabbana products after it offended Chinese partners and internet users this week.

    Andrew Keith, president of Lane Crawford, told the Post: “With respect to our customers, we have taken the decision to remove Dolce & Gabbana from all stores in China, online and in Hong Kong.”

    The decision would take effect at 1pm on Friday, Lane Crawford said.

    Amazon China and Yoox Net-A-Porter have also removed products, with the latter dropping the brand from its Net-A-Porter, Mr Porter and Yoox.com platforms.

    Meanwhile, high-profile Chinese celebrities and KOLs including actors Li Bingbing, Chen Kun, Diliraba, Zhang Ziyi and actor-singer Huang Xiaoming were among a host of stars distancing themselves from the brand and vowing not to buy D&G products.

    A video posted on Weibo Monday of a Chinese model attempting to eat Italian food with chopsticks was taken down after less than 24 hours, but widely shared on both Chinese social media platforms and Instagram.

    The social media storm was made worse by comments attributed to Stefano Gabbana and Dolce & Gabbana’s official Instagram accounts on Wednesday, the day the brand’s #DGTheGreatShow catwalk presentation was scheduled to take place in Shanghai.

    In what Dolce & Gabbana claims was the result of a hack, the brand’s social media accounts featured derogatory comments about China and Chinese internet users.

    Though quickly removed, screenshots of the comments were widely shared on Chinese social media, along with the trending hashtag #BoycottDolce. The Weibo hashtag #DGTheGreatShowCancelled has been read 540 million times, and mentioned in 74,000 discussions.

    Show invitees have been informed that the 500-look runway event will no longer go ahead.

    China Bentley Modelling agency released an official statement saying 24 of their models who were booked to walk in D&G’s first Shanghai fashion show were boycotting the event.

    The Chinese government also stepped in with the Cultural and Tourism Department ordering Dolce & Gabbana to cancel the event just a few hours before it was scheduled to take place.

    Chinese consumers have flooded social media platforms Weibo and WeChat criticising the brand and posting videos and images of D&G products being destroyed, burned and used to clean floors and line animal litter trays. Security guards and police officers have been stationed outside Dolce & Gabbana stores in Beijing and Shanghai.

    This marks the second high-profile outcry over racist messaging from Dolce & Gabbana in only 18 months. A previous #DGLovesChina campaign depicted Beijing in a way that Chinese internet users felt looked backwards and underdeveloped.

    Both Gabbana and co-founder Domenico Dolce have been accused of making politically insensitive statements, from referring to babies conceived by in vitro fertilisation as “synthetic”, to refusing to support the right of gay parents to adopt.

    The duo has also described gladiator sandals as “slave sandals” and were quick to endorse First Lady Melania Trump.

    Gabbana in particular has a history of posting insensitive comments on social media, and came under fire for calling Selena Gomez “ugly” on Instagram in June, and the Kardashian family “the most cheap people in the world” in July.

    Though the designer duo have been known for using social media to voice their controversial opinions, upsetting Chinese consumers could have far-reaching commercial consequences.

    According to Bain & Company’s latest report on the luxury market, Chinese consumers account for an estimated 33 percent of global luxury goods spend, a share that is likely to hit 46 percent by 2025.

    SEE ALSO : How is China revolutionizing retail?

    Seeing as Chinese support can make or break a brand’s performance, how the label manages the controversy will be critical for its future success in the market.

    Dolce & Gabbana could not yet be reached in China or Milan for comment.

    According to a post published on Dolce & Gabbana’s Weibo account on November 21, the event has been rescheduled, and the brand has apologised for the inconvenience caused.

    Dolce & Gabbana reposted Gabbana’s ‘Not Me’ screenshot on its Weibo account, accompanied by the following statement, which mirrors the brand’s post on Instagram: “Our Instagram account has been hacked. So has the account of Stefano Gabbana. Our legal office is urgently investigating. We are very sorry for any distress caused by these unauthorised posts, comments and direct messages. We have nothing but respect for China and the people of China.”

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  • Moschino launches limited edition for Hong Kong

    Moschino launches limited edition for Hong Kong

    November 15, Harbour City welcomed a new pop-up store by Moschino with an exclusive collection designed  by Jeremy Scott, Creative Director of the brand, for Hong Kong only. Colorful, ironic, super glamorous and absolutely Moschino: these are the qualities of the collection made exclusively for Hong Kong. The collection represents the vibrant city and reflects the pop soul of Moschino’s Creative Director.

    It is a triumph of colors. 12 pieces each adorned with fun multicolored patches: two T-shirts and a T-shirt dress, a hoodie, a sweater, a bomber jacket, 4 denim pieces, a backpack and a bag.

    The Moschino logo is revisited in a super colorful version along with iconic graphics like the peace sign. Each letter and each symbol becomes a silk satin patch, applied to the pieces using a special zig-zag stitch technique and made even more ironic with graphics created in thread and crystals.

    Moschino Hong Kong Exclusive Collection is available exclusively at Moschino stores in Hong Kong.

    It is an incredible moment for the brand, that has been gaining popularity among Millennials and GEN Z thanks to the ironic touch brought by Jeremy Scott.

    Earlier this year, Moschino gathered attention globally for its capsule collections in collaboration with H&M and Disney with celebrities such as Gigi Hadid and Naomi Campbell.

    In the run-up to the official release, Moschino’s Creative Director Jeremy Scott put on a celeb-tastic fashion show in New York. During the show, Gigi walked the runway in a hoodie printed with Moschino’s signature chain-print alongside her sister Bella in a zip-front black leather mini dress. Naomi Campbell closed the show in a silver sequinned hoodie dress and over-the-knee black quilted boots.

    To catch momentum with the success of capsule collections, Moschino has also announced the launch of a new retail concept starting from the stores in Paris, which focuses on the creation of a design that facilitates the rotation of different collections throughout the year.

    The design, thought to be a blank canvas ready to host diverse concepts at the same time, will be experimented in Europe to appeal to the new generation of customers.

    If it is true that in the digital era,  the instant generation is no longer attracted by what is the promise of timeliness, limited editions aimed to satisfy a short-term desire of being among the happy few to win, it might be the key to steal the heart of GEN Z.

  • Da Milano aims for 100 stores by year end

    Da Milano aims for 100 stores by year end

    Indian-Italian handbag and accessories retailer Da Milano is aiming to be operating 100 stores by the end of this financial year, including in Singapore. The company offers “affordable luxury” items and is likely to open further locations in airports and Tier II and III cities across India. It currently runs 80 stores across the country, as well as three in Dubai and one in Nepal.

    Stores are scheduled for launch in London, Singapore and more in Dubai. Its distribution network currently covers eight countries, retailing the brand’s more than 300 products per season. Designs are produced in collaboration between Italian and Indian teams.

    Da Milano sales grew 25 per cent over the last financial year, with expansion expected to continue through 2019. Efforts to promote the brand online are at the forefront as the brand approaches its 30th anniversary.

  • Vingroup to open casino in Pho Quoc Island

    Vingroup to open casino in Pho Quoc Island

    A Vingroup-invested firm has been allowed to include a casino in a hotel-amusement complex on Vietnam’s largest island Phu Quoc. The People’s Committee of Kien Giang Province announced that the Prime Minister has approved in principle the casino’s inclusion in a hotel-amusement being built on the southern province’s island. With the casino business, total investment in the complex will increase to VND50 trillion ($2.14 billion).

    The complex, which is under construction, is scheduled to start operating in 2021. Its main investor is the Phu Quoc Tourism Investment and Development Jsc, a company in which Vingroup, Vietnam’s largest private conglomerate, holds a 50 percent stake.

    The casino project is part of a pilot program that would allow Vietnamese citizens to gamble in casinos in the country for the first time.

    For decades, Vietnam has banned gambling as a social evil. Vietnamese were also prohibited from gambling in the few casinos that have been built in the country.

    Shifting its stance, the government has allowed citizens over 21 years old with a monthly income of at least VND10 million ($445) to gamble in local casinos from last March under a three-year pilot program. However, the casinos have to obtain approval from the government on a case-by-case basis to allow Vietnamese citizens to use their services.

    Vietnam’s average annual income was around $2,200 last year.

    There are fewer than 10 casinos in Vietnam, mostly smaller ones outside major cities. Their services are reserved exclusively for foreign passport holders.

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  • Le petit h by Hermès launched in HK

    Le petit h by Hermès launched in HK

    Hermès presents a workshop of metamorphosis for materials and the invention of forms themed from now on till 9th December in Hong Kong. From a giant elephant pouffe to a target mirror, the Landmark Price’s store is transformed with scenography designed by Hong Kong artist Kevin Cheung. Once upon a time, there was a meeting of materials, their inimitable mix, their singular hybridisation. Petit h shares with upcycling product designer Kevin Cheung a passion for slumbering materials, from bamboo to silk, cashmere and many more.

    The staging is inspired by daily life and everyday objects. A tree and its bubble-like buds unfurl across the three levels of the store where new petit h inventions appear, paying homage to the diversity of Hermès materials and know-how, and to the dreams that take shape during our daily lives.

    Petit h was founded in 2010 by Pascal Mussard, who had the idea of bringing leftover materials from all over the house under one roof and giving them new life through Hermès craftsmanship and know-how.

    Godfroy de Virieu, creative director since January 2018, is now leading the dialogue between artisans, designers and artists from all backgrounds.

    Together, they create dreamlike, playful, poetic and surprising objects from noble materials as either unique pieces or limited editions.

    Petit h permanent home remains in Paris, in the Hermès store at 17 rue de Sèvres, as well as Hermes.com.

    Petit h will be traveling Asia in 2019.

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  • Dolce & Gabbana Sparks Racism Backlash With Chinese Ad

    Dolce & Gabbana Sparks Racism Backlash With Chinese Ad

    Italian luxury retailer Dolce & Gabbana is facing a growing backlash in China after an ad campaign that was meant to promote the brand in arguably its most valuable market has been decried as racist.

    Amidst growing calls to boycott the brand on Chinese social media, popular e-commerce sites, including Alibaba’s Tmall and JD.com, have seemingly removed listings for Dolce & Gabbana products. Searches for the brand on those sites at the time of this writing returned no results. NetEase’s Kaola said that it had taken down the brand’s listings.

    The growing backlash forced the brand to postpone a fashion show in Shanghai just hours before it was set to take place on Wednesday, after models and celebrities reportedly said they would not attend the event. Dolce & Gabbana’s ambassadors in the region, Karry Wang and Dilraba Dilmurat, who is of Uigher ethnicity, have ended their contracts with the company.

    The uproar follows the publication of a series of ads on Chinese social media platform Weibo earlier this week, featuring a young Chinese woman attempting and failing to eat traditional Italian food, such as pasta, pizza and a cannoli, with chopsticks. The ads were released as part of the brand’s #DGLovesChina campaign ahead of the scheduled fashion show in Shanghai, but critics decried the videos as playing on racist stereotypes. The ads are still visible on Dolce & Gabbana’s Instagram page.

    The controversy was made worse after screenshots of direct messages purportedly from founder Stefano Gabbana’s Instagram account were leaked, showing offensive comments about China and Chinese people. Both Gabbana and the brand have denied that the messages were sent by the Italian designer, saying the accounts were hacked, but many have expressed scepticism, given Gabbana’s track record of getting into verbal spats on social media.

    “I love China and the Chinese culture. I’m so sorry for what happened,” Gabbana wrote in an Instagram post that asserted his account was hacked.

    The boycott is especially troubling, since China is such a crucial market for luxury retailers. A 2017 McKinsey report found that Chinese consumers account for nearly a third of the global luxury market, spending RMB 500 billion (approximately $99 billion) annually. The consulting firm expects Chinese consumers to account for the majority of the growth in the global luxury goods market in the coming years, and by 2025, the country is forecast to make up 44 per cent of the total global market.

    At the same time, McKinsey said that Chinese luxury consumers increasingly rely on word of mouth from friends and family to make purchase decisions, even more than the in-store experience. This creates treacherous terrain for global luxury brands, and Dolce & Gabbana is not the only one to have made a culturally insensitive or simply out-of-touch decision, causing offense in its most valuable market.

    Ikea, among many other brands, has faced criticism for listing Taiwan as a separate country on its packaging or website, while Mercedes-Benz ran into problems for quoting the Dalai Lama in an ad campaign. China considers the spiritual leader to be a dangerous voice for separatism in Tibet.

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  • Lotte gears up for winter promotion at downtown and airport stores

    Lotte gears up for winter promotion at downtown and airport stores

    The winter promotion for Lotte Duty Free will kick off on 23 November and run until 2 January 2019. The large-scale event will see more than 50 overseas brands, including  MaxMara, Ferragamo and Vivienne Westwood, offered at a discount of 20-80%.

    During the six-week promotion, any customers spending more than $1 at the retailer’s Myeongdong head office, World Tower, Coex, Incheon Airport, Gimpo Airport, Busan or Jeju stores will be given the chance to enter a lottery. 10 winners from the lottery will be presented with a ₩3m ($2,658) travel voucher.

    Customers spending a certain amount instore will be entitled to giveaways and gifts with purchase. Those that more than $800 in Lotte’s World Tower or Coex downtown stores will receive tickets for the Picasso and Cubism Art Exhibition; those spending more than $300 at World Tower, Coex, Busan or Jeju from 28 November will receive a Lotte calendar, while those spending more than $300 at Incheon, Gimpo or Gimhae airports after 1 December will receive a free microfiber knee blanket; and those that spend more than $100 at the retailer’s Coex store will be awarded a scratch coupon.

  • Zara confirms it is taking part in Black Friday, with huge discount

    Zara confirms it is taking part in Black Friday, with huge discount

    High street giant Zara has finally confirmed it will be taking part in this year’s Black Friday event. The retailer has remained very tight-lipped about its plans for the shopping event which officially takes place tomorrow, and has even opted against advertising its plans in its windows.

    Speculation has been high as to whether the retailer would be taking part this year- following last year, which marked the first time Zara has been involved in the discount event.

    But it has finally released details of the money its customers could save tomorrow.

    Zara will be offering shopper 20% off selected departments for Black Friday.

    Last year, there was a variety of products which the discount could be used on, including coats, shoes, tops and more.

    Fans have been eagerly waiting for Zara’s Black Friday announcement. On Twitter @amarjhot said: “Still waiting on Zara to drop a Black Friday sale? … no? Ok.”

    @CharlyOConnor said: “I need to place a Zara order but I’m holding out for the Black Friday sale – this is going to end up being a disaster I bet.”

    And, @_JAEopardizes said: “Zara need to hurry up and put their Black Friday sale up.”

  • One new store a week for Ralph Lauren China

    One new store a week for Ralph Lauren China

    Ralph Lauren CEO Patrice Louvet has promised to open a store a week in China. Speaking at The New York Times Luxury Conference in Hong Kong last week, Louvet said stores “are crucial for projecting the company as aspirational” which is why Ralph Lauren China is committed to expanding its network despite widespread concerns over an economic slowdown.

    “We concluded that we are in the dream business,” Louvet told the conference. “So to some extent, we think we are closer to a company like Disney than we are to other apparel brands … we don’t believe we are just selling stuff, we are selling a dream, a lifestyle, we are offering worlds that customers can be a part of.

    “[So] for us to provide those experiences, we need both the digital world and the brick-and-mortar world.”

    That is part of the philosophy behind the launch of the Ralph cafe, the brand’s first coffee shop, which opened recently in Hong Kong.

    In the latest quarter, Ralph Lauren’s sales in Greater China rose more than 20 per cent, with the mainland growth rate double that.

    Ralph Lauren is targeting $500 million in revenue from Greater China within five years.

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  • Xiaomi Opens Over 500 Stores in Rural India

    Xiaomi Opens Over 500 Stores in Rural India

    Xiaomi India says it opened 500 retail stores in one day in India late last month. The Chinese electronics retailer has bannered the network Mi Stores – smaller, compact versions of the Mi Home stores, developed for mainly rural parts of India.

    “The company created a Guinness record for opening the maximum number of stores in one single day,” said Manu Kumar Jain, VP of Xiaomi Global and MD of Xiaomi India.

     

     

     

     

     

     

     

     

     

    “Xiaomi plans to open 5000 Mi Stores by the end of next year. This new business will forever change rural retail in India.”

    As well as the Mi Home stores, the company is continuing to roll out its larger flagships, the fourth of which opened in Bengaluru in September.

    Xiaomi India has been growing rapidly since it launched online, initially focusing on mobile phones. Since then it has expanded into other home electronics and is now moving into other retail categories such as luggage and apparel.

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  • Farfetch poised to top $1 Billion in gross merchandise value

    Farfetch poised to top $1 Billion in gross merchandise value

    Online luxury group Farfetch said gross merchandise value through its site surged 53% in the third quarter to $310 million, resulting in revenues for the British company to total $132.32 million. The London-based marketplace upgraded its outlook for future growth saying it expects value merchandise revenues to be higher than the company’s previous estimates in the fourth quarter.

    For the three months to September 30, adjusted earnings before income, taxes, depreciation and amortisation registered a $32.3 million loss, meaning the company is yet to hit profitability.

    At the same time, the company reported 1.2 million active customers in the third quarter, up 42 percent.

    Average spending per order fell to $585, from $605 a year earlier, said the company, on the back of a stronger dollar and a free-shipping promotion.

    The results follow Farfetch’s IPO in September, which saw shares soar above $30 in the days after its debut, a more than 50% gain on the initial offer price.

    Farfetch has proven a popular choice for global luxury brands and retailers, as more and more houses continue to sign on to sell through the site.

    Most recently, new additions include Moschino, Victoria Beckham and Tory Burch, as well as streetwear offerings such as Stadium Goods, which sits inside the hub devoted to sneakers.

    Farfetch has also started selling jewellery and added its first department store to its portfolio, Harvey Nichols.

    Looking ahead, Farfetch raised its outlook for fourth-quarter sales on its marketplace, to be between $435 million and $445 million.

    Currently, Farfetch’s marketplace offers luxury products from over 1,000 vendors across 48 countries.

  • GAP sales report slumps in Q3

    GAP sales report slumps in Q3

    Gap brand sales fell 7 per cent globally in the last quarter as the US apparel retailer fails to re-engage consumers.

    However Gap Inc increased its overall sales by 6.5 per cent to US$4.09 billion on the back of solid growth in its Old Navy business and a modest 2 per cent improvement of the more upmarket Banana Republic banner. Net income rose to $266 million, up $37 million year on year.

    “Old Navy is doing all of the heavy lifting while the Gap brand languishes,” observed retail analyst Neil Saunders, MD of GlobalData Retail.

    “When it comes to Gap the numbers are particularly bad. Despite protestations from management that improvements to the range and inventory are coming through, we do not buy the story of recovery. Gap’s brand image is still lacklustre and it is not bringing anything new or exciting to the market. Products are still samey and boring and they are still being discounted because Gap is unable to sell them at full price.”

    Saunders said the sales results testify to the deep-seated problems at the Gap brand – especially when they are delivered against the backdrop of a robust consumer economy in which people are spending more on clothing than they have done for many years.

    “Our consumer data still shows that shoppers see Gap as bland and increasingly irrelevant in the apparel space. This is not healthy and it underlines the fact that Gap still has an enormous amount of work to do before it can even start down the road to recovery.”

    In contrast, Old Navy’s fashion edits and the brand’s ability to put out well-curated collections are attracting the attention and spend of family shoppers.

    “The strong economy is giving consumers a little more money to spend and we believe that Old Navy is benefitting from this as consumers buy more treats for themselves and their families. The strength of Old Navy’s brand is evidenced by the fact that all categories and channels have benefitted from growth.”

    Gap Inc will end the year with a net gain of about 70 new stores, including outlets in Canada and Mexico, where the brand continues to perform well.

    Banana Republic turns a corner

    Meanwhile, Banana Republic achieved a 9.2 per cent uplift in US sales due to store openings and a 2 per cent increase in comp sales.

    “The work to re-engineer the brand is paying off,” said Saunders. “Fall and winter collections were stronger than they have been for many years and there is now more cohesion between marketing and assortments. While the recovery remains in its early phases, Banana Republic is moving in the right direction.”

    Overall, said Saunders, despite poor Gap brand sales figures, the business is in a reasonable state. “However, the ongoing issues at the Gap brand are raining on what would otherwise be a sunny parade.”

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  • Hyundai’s Palisade performs great in snow

    Hyundai’s Palisade performs great in snow

    On Tuesday, Hyundai Motor said that its Palisade SUV will come with a new feature dubbed Snow Mode that is designed to help the vehicle navigate snowy terrain by redistributing power to its wheels. The Palisade, Hyundai Motor’s new large SUV, is slated to launch later this month.

    The new vehicle will be the first SUV in Korea to come with Snow Mode or an equivalent function, according to Hyundai Motor.

    The system helps redistribute driving power to the wheels so that a car stuck on a snowy road can regain traction.

    A video posted on a Hyundai Motor blog on Tuesday shows the Palisade crossing uneven snowy terrain. At one point, the car’s left rear wheel is left spinning in the air, but the Snow Mode quickly recognizes the lack of traction and transfers the driving power to the other wheels. Later in the video, power is shifted to the right rear wheel to give the vehicle a boost, enabling it to get back onto the road.

    The carmaker said the SUV model has been tested on 6,000 kilometers on snowy terrain in Arjeplog, Sweden over the past two years.

    The large Palisade SUV will launch on Nov. 28 at the LA Auto Show.

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