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Tag: telco

  • Alibaba Cloud Expands Thai Presence with New Data Center

    Alibaba Cloud Expands Thai Presence with New Data Center

    Sean Yuan, Vice President of International Business and General Manager of Thailand, Indonesia, Japan, the Philippines, and the South Pacific Region at Alibaba Cloud Intelligence, stated, “Our latest data center strengthens our commitment to providing reliable, secure, and high-performance cloud services tailored to the needs of local businesses. With enhanced local infrastructure, we aim to empower enterprises to leverage the full potential of cloud technology, especially in generative AI applications.”

    With the addition of this new data center, Alibaba Cloud now operates 86 availability zones across 28 regions globally, solidifying its position as a leading cloud service provider in Southeast Asia. The first data center in Thailand was launched in 2022. Alibaba Cloud has over 140 security and compliance accreditations worldwide, ensuring top-tier protection and resilience for its cloud services. With two data centers in Thailand, Alibaba Cloud can provide scalable, elastic, and highly available cloud computing products with enhanced disaster recovery capabilities, all while adhering to strict security and regulatory standards.

    Alibaba Cloud is expanding its range of services to support businesses in Thailand, including elastic computing, storage, database, security, network products, data analytics, and artificial intelligence (AI) services. These services are designed to address specific challenges faced by different industries. By leveraging AnalyticDB’s cloud-native vector engine, businesses in Thailand, especially in the fintech and retail sectors, can create solutions that enhance customer interactions through customized large language model (LLM) applications. This allows companies to efficiently manage structured and unstructured data, develop chatbots, and provide personalized product recommendations, ultimately improving the customer experience.

    Alibaba Cloud’s Container Compute Service (ACS) simplifies workload deployment using Kubernetes, offering a serverless container environment that helps businesses scale their operations efficiently and focus on innovation while managing costs effectively. Alibaba Cloud offers industry-specific solutions tailored to digital-native clients in sectors such as fintech, retail, and public services. These solutions include the Elastic Desktop Service (EDS), eKYC solutions, a SuperApp equipped with development capabilities, and AI-driven sustainability solutions.

    Through partnerships with local companies like True Digital Group, Yell Group, and Codium, Alibaba Cloud has helped enhance operations and services using cloud computing products. These collaborations aim to improve efficiency, scalability, and innovation in various industries. Alibaba Cloud is actively working with local partners and universities in Thailand to support the digital transformation of businesses and foster digital talent. Initiatives include workshops, certified courses, and collaborations with universities to provide training in cloud computing and generative AI, as well as the launch of a global skills center at Chulalongkorn University to offer free training courses, boot camps, AI competitions, and leadership development programs. These efforts aim to enhance educational resources and promote a thriving digital landscape in Thailand.

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  • Chunghwa Telecom Expands Submarine Cable Investments

    Chunghwa Telecom Expands Submarine Cable Investments

    The company is increasing its investment in undersea cable infrastructure, allocating up to TWD 2 billion (USD 60.9 million) in 2025. The SJC2 system, spanning 10,500 kilometers, links 11 cable landing stations across Singapore, Thailand, Cambodia, Vietnam, Hong Kong, Taiwan, China, South Korea, and Japan.

    Meanwhile, the Apricot system, stretching 12,000 kilometers, will connect Taiwan to Japan, Guam, the Philippines, Indonesia, and Singapore. Chunghwa Telecom is part of the consortium overseeing the development of both cable projects.

    In addition to these deployments, the company is in discussing the possibility of other submarine cable projects with potential partners. Chunghwa Telecom Chairman, Alex Chien, indicated that the company is inclined to invest in undersea cables that connect Taiwan to Southeast Asia or Pacific nations. He also revealed that the company is considering launching more medium Earth orbit (MEO) and high Earth orbit (HEO) satellite internet services this year to bolster data security for the government and enterprises in case of undersea cable disruptions.

    Chunghwa Telecom is also addressing local connectivity issues. It has allocated funds to repair two damaged domestic submarine cables linking Taiwan and Lienchiang County (Matsu). These cables failed in late January due to natural wear and tear.

    Chunghwa Telecom’s increased investment in submarine cable systems comes amid heightened concerns over Taiwan’s digital infrastructure security due to ongoing geopolitical tensions with China.

    A quarter (25.2%) of the company’s 2025 capital expenditures (CapEx) will be directed toward non-mobile sectors, including submarine cable expansion,

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  • Indosat Reports Strong Growth in 2024

    Indosat Reports Strong Growth in 2024

    Total revenue increased by 9.1% to IDR 55.9 trillion, driven by improvements in customer quality and contributions from all business lines. Cellular revenue grew by 7.5% due to increased revenue in the data and interconnection sector, while multimedia, data communication, and internet (MIDI) revenue rose by 23.4%, supported by increased revenue from IT services.

    EBITDA also grew by 10.2%, totaling IDR 26.4 trillion, demonstrating an EBITDA margin of 47.2% and Indosat’s efficiency in converting revenue into earnings. Profit for the period attributable to owners of the parent increased by 38.1%, totaling IDR 4.916 trillion, reinforcing the company’s financial health and ability to deliver returns to stakeholders.

    Vikram Sinha, President Director and CEO of Indosat, mentioned, “2024 was a challenging year. Despite this, we managed to secure a strong performance as a commitment to continue delivering value to our stakeholders. This strong financial and operational performance also underscores Indosat’s commitment to continuously drive the advancement in the telecommunications industry ecosystem in Indonesia.”

    Throughout 2024, data traffic increased by 12.2% year-over-year (YoY), reflecting the growing demand for Indosat’s services. The company expanded its network infrastructure by increasing the number of 4G BTS to 196,000 to enhance service quality for customers. This led to a 6.6% rise in mobile average revenue per user (ARPU), totaling nearly IDR 40,000 and showcasing the success of Indosat’s go-to-market strategy.

    In the final quarter of 2024, Indosat relaunched its postpaid service under the IM3 Platinum brand, integrating artificial intelligence (AI) to deliver a premium customer experience. The company is also embedding AI into its network operations through a partnership with Nokia, which aims to expand its 4G and 5G networks and provide smarter and more efficient connectivity.

    Indosat is also collaborating with UiPath to empower 100,000 Indonesians with enterprise automation skills by 2027, aligning with its mission to drive digital transformation and foster an AI-ready workforce in Indonesia.

    The company’s capital expenditure (CapEx) in 2024 totaled IDR 9.937 trillion. Indosat will focus on enhancing cellular networks to support the growing demand for AI-powered digital services.

    “By embedding AI across our operations and fostering collaborations rooted in the spirit of mutual cooperation, we are accelerating towards Indosat’s larger purpose of empowering Indonesia,” concluded Sinha.

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  • Singtel Launches 5G+ Using 700 MHz for Wider Coverage

    Singtel Launches 5G+ Using 700 MHz for Wider Coverage

    This upgraded 5G service, now called Singtel 5G+, will provide stronger signals (up to 40%) in indoor high-rise buildings, underground spaces, and remote areas in Singapore.

    The use of this low-frequency spectrum allows for wider coverage with fewer towers, ensuring a more reliable network for businesses needing constant connectivity and consumers wanting to make video calls or stream content in these locations. This development comes after the Info-communications Media Development Authority (IMDA) granted Singtel the rights to use the 700 MHz spectrum. Approximately 1.5 million subscribers, including Singtel’s mobile enterprise, postpaid, prepaid, and GOMO 5G customers, are expected to benefit from this expanded coverage at no extra cost.

    Mr. Ng Tian Chong, Chief Executive Officer of Singtel Singapore, stated that with the increasing digital lifestyles of consumers and the demand for innovative solutions by businesses, Singtel invested early in achieving 5G coverage to support Singapore’s Smart Nation goals. Singtel aims to set a new standard in 5G connectivity with 5G+, providing enhanced digital experiences for customers and enabling more opportunities for advancement.

    The use of the 700 MHz band allows signals to travel longer distances, extending coverage to areas like Tuas, Kranji, Sungei Kadut, Changi East, and Jurong Island, including locations with spatial constraints like military camps, factories, and warehouses. This wider coverage will provide consumers in these areas with seamless mobile experiences, while also boosting enterprise productivity in sectors like healthcare, public safety, and port operations. The 700 MHz band also improves signal transfer in dense urban environments like Singapore, ensuring uninterrupted calls and data services in places like basement carparks, HDB estates, and high-rise commercial developments.

    This enhancement will benefit sectors like security and manufacturing, which rely on smooth transmission of high-definition (HD) video footage for real-time threat detection and operational efficiency. Singtel’s early investments in 5G technology have allowed them to unlock new features and capabilities, positioning Singapore as a global testbed for innovation.

    Since achieving nationwide 5G coverage in 2022, Singtel has deployed 5G capabilities like network slicing for enterprise applications and at high-traffic events such as concerts and parades. The deployment of the 700 MHz spectrum is part of Singtel’s ongoing efforts to support individuals and future-proof businesses.

  • U Mobile, CIMB Sign MoU to Support 5G Network Rollout

    U Mobile, CIMB Sign MoU to Support 5G Network Rollout

    U Mobile CEO, Wong Heang Tuck, highlighted the company’s enthusiasm for this strategic partnership with CIMB for the 5G rollout, emphasizing CIMB’s shared commitment to innovation and digital growth. He noted that the financial support would enable a fast, cost-effective deployment, benefiting businesses, consumers, and the public sector.

    Chu Kok Wei, CEO of Group Wholesale Banking, CIMB Group, said, “In line with our shared goal of nation building, CIMB is pleased to support U Mobile in its efforts to connect Malaysians and spur digital innovation through the power of 5G. CIMB is also ready to offer a holistic range of bespoke products and services apart from financing, extending to diverse areas including investment banking and treasury that will spark further innovation and accelerate growth both for U Mobile and Malaysia.”

    Both Tuck and Wei signed the MoU at U Mobile’s Corporate Offices in Berjaya Times Square. The ceremony was attended by U Mobile CFO, Sandy Tsang, and Denise Wong, Head of Corporate Coverage Malaysia at CIMB Group.

    This MoU builds on a longstanding financial relationship between the two companies, including CIMB’s participation in a MYR 1.2 billion facility for U Mobile in 2021, which was increased to MYR 1.4 billion in 2023.

  • Jio Platforms, Polygon Labs Partner to Drive Web3, Blockchain Solutions

    Jio Platforms, Polygon Labs Partner to Drive Web3, Blockchain Solutions

    Through this collaboration, Jio aims to integrate Polygon’s blockchain solutions into its existing applications and services, expanding Web3 capabilities to its extensive customer base of over 450 million users.

    “Reliance leverages the infrastructure that Polygon has in order for them to go out and enable their users to use the stack. They can go out and build an application running on Polygon as a backend, allowing users to leverage the technology,” explained Aishwary Gupta, Global Head of Payments, Polygon Labs.

    Gupta refrained from disclosing specifics about the Web3 products being developed in collaboration, citing confidentiality. He did, however, emphasize the broader potential of blockchain technology in India, extending beyond its conventional use in cryptocurrency and virtual digital asset (VDA) trading.

    Gupta highlighted that, in India, new applications for the technology are emerging, particularly at the intersection of AI and cryptocurrency, where they are being used to create advanced agentic frameworks, build communities on blockchain platforms, and improve payment systems. Although, he noted that current financial infrastructure is not yet equipped to handle the requirements of Web3.

    He further emphasized the potential of developing a marketplace where users can trade vouchers as non-fungible tokens. The company has previously collaborated with brands like Flipkart on similar initiatives, according to a company representative.

    “We have done everything which was Web3 while working with 60 brands. Users do not know that they’re interacting with Polygon since it is in the backend,” he said.

    Web3 represents the next evolution of the internet, leveraging blockchain technology to enable use cases such as cryptocurrencies, NFTs, and decentralized finance. Its decentralized structure provides users with greater control over their digital interactions and assets.

  • Indosat, ZTE Enhance Indonesia’s Connectivity with Advanced Microwave Technology

    Indosat, ZTE Enhance Indonesia’s Connectivity with Advanced Microwave Technology

    Utilizing ZTE’s microwave technology, the partnership aims to provide reliable, high-speed communication to remote islands and rural regions, granting more Indonesians access to IOH’s 4G network.

    Indonesia faces significant challenges in building communication infrastructure due to its rugged terrain and high costs. Traditional wired communication solutions often fall short, leaving many areas disconnected and limiting economic and social growth.

    To address this, Indosat and ZTE have deployed more than 550 ultra-capacity backbone microwave links nationwide, connecting nearly 80% of major cities and remote regions. ZTE’s innovative technology, designed for Indonesia’s specific needs, ensures long-distance, high-capacity transmission, providing previously isolated communities with reliable connectivity.

    Kevin Chen, Sales Director of PT., ZTE Indonesia, said, “ZTE are committed to seizing strategic opportunities in digitalization, intelligence, and low-carbon development. ZTE microwave backbone connects ZTE, IOH, and Indonesian residents together, [and] will explore more new possibilities in communication ways, contributing to the digital economic growth of Indonesia and the global community.”

    The solution incorporates advanced features tailored to Indonesia’s environmental conditions. ZTE’s multi-frequency Ultra Broadband Antennas (UBA) facilitate flexible frequency selection, reducing infrastructure costs. Customized branching units enhance efficiency and performance, while durable equipment withstands harsh weather conditions such as heavy rain, strong winds, and corrosion.

    Additionally, the integration of 4T4R modem boards and energy-saving technology ensures rapid deployment with minimal resources. The system’s scalable design supports future upgrades, enabling up to eight times the capacity and extended coverage to new areas.

    Indosat’s subscriber base has seen substantial growth, especially in remote regions, due to a strategic initiative that has expanded backhaul capacity in areas like Sumatra and Kalimantan to 2-3 Gbps, with peak speeds reaching up to 6 Gbps. This improved connectivity enables residents to access real-time information, online education, and digital entertainment seamlessly. Moreover, the initiative has spurred local economic development by generating employment opportunities, enhancing tourism, and encouraging knowledge exchange, while also driving progress in healthcare and education.

    Indosat and ZTE plan to strengthen their partnership to expand network coverage across Indonesia, focusing on improved communication infrastructure. Their joint efforts aim to enhance product capabilities, lower costs, and deliver innovative solutions to empower Indonesians in the digital age.

    Desmond Cheung, Director and Chief Technology Officer, Indosat Ooredoo Hutchison, commented, “This partnership with ZTE reflects our dedication to connecting communities across the nation, regardless of geographic challenges. By deploying advanced technology, we are not only improving digital experience but also unlocking opportunities for economic and social progress, creating a brighter digital future for Indonesia.”

  • Smart Communications Launches First 5G Max City

    Smart Communications Launches First 5G Max City

    The company plans to roll out additional Smart 5G Max Cities in 2025, aiming to bring faster and more reliable 5G connectivity to more Filipinos across the country.

    Debbie Hu, Head of Wireless Network at Smart, stated that the achievement forms part of Smart’s broader commitment to building robust, future-ready infrastructure. She mentioned that, starting with BGC as a blueprint, the company aims to expand the Smart 5G Max experience—which is already benefiting residents, workers, and businesses in BGC—to more cities and areas across the Philippines. This expansion is intended to boost productivity and enhance the digital lifestyle of Filipinos.

    During a recent event, 5G users (at its peak) outnumbered 4G users for the first time, highlighting the power of Smart 5G Max. According to Hu, this is the first time 5G user count has exceeded that of 4G at their events during peak traffic times. Independent speed tests conducted during the event also revealed that Smart’s 5G network outperformed competitors, demonstrating download speeds that were at least three times faster and upload speeds that were twice as fast.

    “Our speed advantage empowers users with instantaneous access to content, seamless streaming, and uninterrupted online gaming, cementing Smart 5G as the superior choice for customers,” said Kristine Go, Senior Vice President for Wireless Consumer Business at Smart. “After hosting the country’s first-ever Smart 5G Max-powered concert in the Philippines in BGC, which highlighted the possibilities of ultra-fast, ultra-low latency, and reliable 5G networks, we are now eyeing to extend Smart’s superior 5G experience outside of Metro Manila to benefit more content creators, streamers, and gamers, unlocking endless 5G-powered opportunities in every corner of the nation.”

    Smart continues to lead the charge in advancing 5G adoption in the Philippines with its latest milestone. In addition to expanding and upgrading its mobile network, which currently covers 97% of the population, Smart boasts the largest integrated network in the Philippines.

    Through its innovative mobile products and services, Smart also supports PLDT Group’s efforts in bridging the digital divide, enhancing connectivity, and contributing to the United Nations (UN) Sustainable Development Goals (SDGs); especially SDG 9, which focuses on industry, innovation, and infrastructure.

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  • Thailand’s Telecom Revenue to Hit USD 11.2 Billion by 2029

    Thailand’s Telecom Revenue to Hit USD 11.2 Billion by 2029

    According to GlobalData, a prominent data and analytics company, mobile voice service revenues are expected to decrease due to a decline in mobile voice service ARPU, with operators offering unlimited free voice minutes in bundled plans.

    On the other hand, mobile data service revenues are forecasted to increase by 5.2% annually, fueled by the growing adoption of smartphones, mobile internet subscriptions, and the utilization of mobile data services. This is expected to grow in tandem with 5G services.

    GlobalData Telecom Analyst, Kantipudi Pradeepthi, noted that, while 4G services dominated mobile subscriptions in 2024, 5G subscriptions are expected to surpass 4G subscriptions by 2026. This shift is being driven by the increasing demand for 5G services and operators’ efforts in expanding their 5G networks.

    For example, True plans to upgrade 10,000 sites and achieve 95% 5G coverage by the end of 2025. In the fixed communication services sector, fixed voice services are declining due to a drop in circuit-switched subscriptions.

    However, fixed broadband service revenue is projected to grow by 2% annually from 2024 to 2029, supported by the increasing adoption of Fiber-to-the-Home/Business (FTTH/B) broadband subscriptions.

    Pradeepthi explained that the growing demand for high-speed broadband, the expansion of FTTH networks in urban areas, government initiatives to expand fiber network coverage, and the phasing out of DSL services serve as factors driving the growth of fiber broadband subscriptions.

    The revenue from pay-TV services in Thailand is expected to grow by 6.6% annually, driven by the growth in IPTV subscriptions and a steady increase in DTH and cable TV subscribers.

    In conclusion, Pradeepthi acknowledged that True is expected to lead the mobile service segment in 2024, while AIS will lead in the fixed broadband market, particularly in the FTTH segment.

  • Vietnam Introduces Decree 163 to Modernize Telecom Services

    Vietnam Introduces Decree 163 to Modernize Telecom Services

    The decree, comprising seven chapters and 86 articles, is applicable to both domestic and foreign entities involved in telecommunications activities in Vietnam. While most provisions took effect on December 24, 2024, regulations specific to data centers, cloud computing, and internet-based basic telecommunications services will be enforced starting January 1, 202

    According to the Telecommunications Authority under the Ministry of Information and Communications, Decree 163 is a significant step in operationalizing the Telecommunications Law. It aims to foster market growth, enhance competition, and promote the development of advanced and integrated telecommunications infrastructure.

    Additionally, the decree supports the modernization of subscriber registration processes, including online registration, aligning with the nation’s digital transformation goals.

    These provisions aim to accelerate digital infrastructure and economic growth while ensuring public safety and cybersecurity.

    Decree 163 stipulates the rights and responsibilities of foreign service providers under a light management framework, striking a balance between regulatory oversight and market flexibility. It also mandates the secure handling of user data shared during service agreements and emphasizes the secure utilization of these services by government entities.

    Standardized Digital Transformation

    As part of Vietnam’s digital transformation strategy, Decree 163 brings significant changes to mobile subscriber management processes:

    • Telecom providers are now authorized to enable online registration through mobile applications.
    • Subscriber information must align with the National Population Database.
    • Registration for additional SIM cards requires OTP verification for added security.
    • Identity verification during registration may utilize video call technology.

    To promote fair competition, the decree sets clear criteria for identifying dominant telecommunications companies and outlines their obligations.

    It also introduces rules for managing prepaid mobile cards, mobile accounts, and the resale of telecom services. These measures are designed to reduce risks, prevent misuse, and ensure compliance with regulations for mobile payment systems.

    The decree prioritizes the advancement of telecommunications services and infrastructure while safeguarding public safety and information security. It encourages business innovation and competition while addressing the challenges posed by emerging technologies with a balanced and responsible approach.

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  • IFC and Partners Invest USD 900 Million in Malaysia Data Center

    IFC and Partners Invest USD 900 Million in Malaysia Data Center

    The consortium, which includes DBS, Deutsche Bank, Global Infrastructure Partners (BlackRock subsidiary), HSBC, ING, and Natixis CIB, joined IFC in funding the first phase of the project in Johor Bahru. This initial 98-megawatt facility is part of a larger 72.5-acre campus that aims to deliver 300 megawatts of critical IT capacity upon completion. Once operational, the campus is expected to become one of the largest and most advanced data centers in the Asia Pacific, addressing the region’s surging demand for data processing capabilities.

    In May, 2024, the IFC initially announced a USD 150 million financing package for the project, which included a USD 50 million bridge loan that proved to be instrumental in advancing the development and attracting additional funding from the consortium. The IFC has now committed its second tranche (totaling USD 100 million) as part of this latest financing round, marking a significant milestone in the project’s development.

    “Our Johor campus is a landmark development for Yondr and will become an important part of Asia’s infrastructure as demand for capacity continues to grow in the region, driven by the acceleration of artificial intelligence (AI) and digital services,” said Chester Reid, Chief Financial Officer at Yondr. “Our success in securing a substantial loan facility to help complete the first phase of this campus highlights trust in the Yondr brand from leading financial institutions, following a number of major project milestones we have delivered this year in Europe and North America.”

    The hyperscale data center campus in Johor Bahru will be certified under the Excellence in Design for Greater Efficiencies (EDGE) program—the IFC’s flagship green building certification system. The certification highlights the project’s commitment to resource efficiency and sustainable design.

    The IFC served as the mandated lead arranger (MLA) for the financing package, with DBS, Deutsche Bank, HSBC, ING, and Natixis CIB also acting as MLAs, underwriters, and bookrunners.

    This marks IFC’s third investment in Malaysia since establishing its operations in the country in 2023.

    Judith Green, the World Bank Group’s Country Manager for Malaysia, is satisfied with the IFC’s commitment to a second tranche of financing for Yondr’s data center campus in Malaysia, stating, “This project will not only help to accelerate the digital transformation of the wider Asia-Pacific region, but also serves as a strong example of how IFC’s tailored financing solutions can de-risk projects and drive private-sector investment into emerging markets.”

  • AIS’s Strategic Vision for Empowering 5G with Autonomous Networks

    AIS’s Strategic Vision for Empowering 5G with Autonomous Networks

    At the 2024 Mobile Broadband Forum, Wasit Wattanasap, Head of Nationwide Operations and Support Business Unit, AIS, presented the company’s vision for integrating AI and advanced network orchestration within 5G frameworks, setting the stage for seamless, intelligent, and highly scalable telecom infrastructure.

    AIS’s approach centers on transforming network layers, from service orchestration to integrating AI-driven insights. This architecture, designed to optimize performance, reliability, and adaptability, places AIS at the forefront of a 5G-driven, AI-enhanced telecom landscape.

    AIS is leveraging advanced cognitive technologies to lead the digital transformation in telecom, focusing on AI, machine learning (ML), 5G, and autonomous networks to enhance operational efficiency and create innovative customer experiences. The company’s strategy in the mobile segment revolves around 5G monetization, where AIS aims to generate new revenue streams by offering premium services, experiences, connected vehicles, and innovative city applications, fully utilizing the low-latency and high-speed capabilities of 5G. AIS is also focusing on digital differentiation, offering personalized mobile experiences through AI that provide dynamic services and tailored content recommendations, ensuring an engaging and relevant customer experience.

    The company has set its sights on quality acquisition in the fixed broadband space by using AI-driven analytics to optimize service delivery, ensuring high performance and a seamless user experience. This approach includes predictive maintenance and customized broadband solutions. AIS is also introducing innovative broadband products, such as smart home integrations, gigabit internet, and 5G fixed wireless access (FWA), providing flexibility and high-speed connectivity in areas lacking traditional broadband infrastructure.

    Moreover, AIS is supporting the digital transformation of enterprise solutions by enabling enterprises to modernize their operations with AI, IoT, and cloud-based services, helping businesses embrace Industry 4.0 technologies. To achieve this, AIS offers enhanced connectivity for enterprises, providing reliable, high-speed 5G solutions to support mission-critical applications and ensure seamless operation.

    The backbone of AIS’s strategy lies in its data insights and customer care. By applying advanced analytics, AIS can predict and resolve customer service issues before they arise, improving satisfaction. AI-driven interactions facilitate seamless engagement, whether it be through chatbots, apps, or virtual assistants, offering a personalized customer journey.

    AIS is also enhancing agility, stability, and security in its operations. AI-driven IT intelligence continuously monitors and optimizes network performance, allowing AIS to respond quickly to changing market conditions and customer needs. In terms of security, AIS employs AI to detect and neutralize threats in real time, ensuring a secure environment for both consumers and enterprise clients.

    With autonomous networks powered by AI and ML, AIS aims to improve network reliability by enabling self-healing and self-optimizing systems. These autonomous networks automate operational tasks such as network provisioning and fault resolution, reducing costs while ensuring high-quality service even during peak traffic

    In terms of generative AI (GenAI), AIS is exploring new business models and customer experiences. AIS remains ahead of the competition by using AI to generate new product designs, service packages, and predictive insights into customer behavior. Generative AI also enhances customer interactions by delivering personalized content and recommendations in real time.

    Leading Thailand’s 5G-Advanced Transformation

    Wattanasap’s presentation emphasized that AIS is leading the way in 5G-Advanced technology in Thailand. It aims to redefine connectivity with a robust, autonomous network that presents new business opportunities and enhances customer experiences. By shifting from traditional traffic monetization to experience-driven models, AIS uses 5G’s ultra-low latency, high speed, and massive connectivity to offer personalized services like VR/AR, gaming, and smart city solutions. This approach allows AIS to create dynamic, tiered service offerings and monetize 5G traffic based on customer behavior.

    AIS’s strategy also maximizes 5G coverage across all frequency bands, ensuring reliable service in urban and remote areas. With the evolution from L3 to L4 network automation, AIS integrates self-healing and AI-driven decision-making, providing excellent reliability and cost efficiency as it scales its 5G network.

    In 2024, AIS is leading the way in Thailand by introducing the country’s first 3CC carrier aggregation and repurposing the 2.1 GHz spectrum for 5G, enhancing network capacity, and boosting speeds. The successful completion of the mmWave Gbps trials further positions AIS to provide ultra-fast, high-bandwidth connectivity in high-demand areas, enabling innovative services like cloud gaming and intelligent manufacturing.

    AIS also enhances customer care by integrating AI solutions that proactively predict and resolve issues, improving service efficiency and satisfaction. The company is transforming its operations with predictive analytics and automation, ensuring seamless customer support as it scales its 5G network.

    Living Network: Real-Time, AI-Driven 5G Experiences

    AIS’s Care Growth strategy focuses on creating a “Living Network” that adapts in real time to customer needs, offering on-demand 5G services powered by AI and machine learning (ML). By analyzing user behavior, network conditions, and service quality in real time, the network can automatically adjust to optimize experiences, such as prioritizing bandwidth for high-value users or enhancing quality for streaming and gaming.

    AIS also uses AI to promote 5G acceleration packages tailored to users’ needs, offering relevant services, improving customer acquisition, and increasing 5G adoption. The network identifies high-value users and adjusts bandwidth allocation dynamically to ensure seamless service, even during peak times.

    Utilizing experience-driven marketing, AIS can offer 5G packages instantly, boosting penetration rates and enhancing ARPU through personalized add-on packages that address users’ real-time needs. The system ensures differentiated experiences, guaranteeing low latency, high speed, and secure customer connectivity.

    Care Strategy: Liquid Network for Enhanced User Experience

    AIS’s Liquid Network Experience enhances user satisfaction by leveraging dynamic network management practices at the L3 and L4 stages.

    At the L3 stage, AIS handles burst events, cell outages, and traffic surges by adjusting capacity in real time, ensuring seamless connectivity during peak periods. This proactive approach improves customer satisfaction by over 10% and reduces churn through intelligent traffic compensation.

    At the L4 stage, AIS predicts network demand using AI-driven analytics, optimizing coverage and capacity minutes in advance to maintain service quality during high-traffic events. This predictive approach boosts user experience by up to 20%, ensuring stable connections even during congestion.

    AIS also compensates users during traffic floods, such as those prevalent in Chiang Mai, by rerouting traffic and offering faster speeds or extra data. This flexibility strengthens customer trust and loyalty.

    L4 Architecture Evolution: AI, Automation, and Customer Focus

    AIS is transforming its network operations with a robust L4 architecture to integrate AI, automation, and advanced data management. This transformation enhances customer service, workforce efficiency, and network optimization across three core layers—business, service, and core data.

    In the business layer, AIS employs the 2C (customer-centric), 2H (human-centric), and 2B (business-centric) framework. Customer-focused improvements aim to enhance user satisfaction through real-time fault management and AI-powered responsive support. Workforce optimization tools streamline field operations while enhanced business service orchestration and API-driven monetization support business growth.

    The service layer focuses on real-time network and resource management. Key elements include AI-powered fault detection, automated service orchestration, and workforce management, ensuring optimal resource use and service continuity. An integrated API Gateway facilitates seamless communication across systems and departments, further boosting operational efficiency.

    Enhanced DevOps automation with AI-driven orchestration and open API integration supports efficient network management and faster service deployment. Digital Twin models and AI-powered applications, like the FME and Call Center Copilots, empower autonomous operations and proactive issue resolution. The architecture promotes single-domain autonomy, allowing segments of the network to self-manage and adapt to changing demands efficiently.

    Industry Engagement and Contribution 

    Since 2022, AIS has consistently positioned itself at the forefront of the telecom industry, as evident in the range of prestigious awards recognizing its innovations, quality, and forward-looking strategies. Through its achievements, AIS has demonstrated a commitment to excellence in 5G and autonomous network (AN) solutions, emphasizing the transformative impact of these technologies on the industry.

    The company is also deeply committed to collaboration, working closely with industry partners to expand AN practices, and co-create sustainable, mutually beneficial partnerships. This collaborative approach enables AIS to foster innovation, build leadership, and drive digital transformation across multiple verticals. By joining forces with key stakeholders, AIS aims to empower diverse industries through cutting-edge digital solutions, cementing its leadership and contributing to the growth of a connected, resilient, digital future.

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  • Globe Telecom Accelerates Connectivity through PPPs

    Globe Telecom Accelerates Connectivity through PPPs

    Engr. Emmanuel Estrada, Vice President, Globe Telecom, stressed the significance of collaboration between the government and private sector, addressing the evolving digital needs of Filipinos.

    Globe Telecom noted its active participation in initiatives, such as the Connectivity Plan Task Force, spearheaded by the Private Sector Advisory Council.

    The initiative, comprising mobile network operators, tower companies, and government stakeholders, aims to maximize the capacity of the existing networks by constructing more than 150 new sites and exploring cutting-edge technologies, including satellite services, for geographically isolated and disadvantaged areas (GIDA).

    Estrada highlighted the significance of government policies in effectively driving PPPs and the need to revise outdated regulations.

    These strategies focus on creating transparent, consistent, and stable policy frameworks to attract private sector investment and foster mutually beneficial long-term partnerships.

    Estrada accentuated, “The old, antiquated policies are no longer effective and relevant in today’s digital economy. Once that is addressed, let’s streamline all the processes.”

    Estrada also noted Globe Telecom’s progress, particularly EO (Executive Order) 32, which has accelerated the company’s network developments over the last three years.

    “Those antiquated polices, some dating back to 1931, are the ones that we need to really work on together with the government,” he added.

    Globe Telecom reported a 20% improvement in processing permits from 2022 to 2024, thanks to simplified procedures introduced by various local government units. This progress is credited to Executive Order (EO) 32, which streamlined the permitting process for telecommunications infrastructure.

    Underscoring the importance of the synergy between technology and valuable real-world applications, Estrada stressed that PPPs must provide innovative solutions to meet the digital needs of the public.

    While 96% of the Philippines’s total population is covered by at least 3G or 4G, only 63% have active subscriptions.

    The Globe Telecom VP emphasized the importance of enhancing network usability beyond social media platforms, prioritizing applications that add value to areas, including education, healthcare, and finance.

    “First, let’s fix connectivity, and once that’s done, let’s improve usability,” Estrada stressed. “It’s one thing to have the connection but us

  • Stasko Drives Telstra’s AI-Optimized Infrastructure and Partnerships

    Stasko Drives Telstra’s AI-Optimized Infrastructure and Partnerships

    In a recent interview with Telecom Review Asia, conducted at ITW Asia 2024, in Singapore, Stasko discussed Telstra’s role in enhancing international connectivity through its submarine cable network by leveraging artificial intelligence (AI) to optimize infrastructure and foster key partnerships with hyperscalers and other industry leaders. His vision for Telstra International focuses on expanding its presence in the Asia Pacific by continuing to innovate and serve as a critical enabler of the digital economy. Through strategic partnerships and cutting-edge technological integration, Stasko is guiding Telstra to new heights in the global telecommunications landscape.

    How does Telstra’s submarine cable network contribute to enhancing international connectivity, and what role does it play in supporting the digital economy globally?

    Telstra’s submarine cable network significantly enhances international connectivity by operating at-scale and providing a comprehensive range of services. With over 50 years of experience in the subsea market, Telstra strengthened its position in 2016 by acquiring Pacnet, making it the largest commercial digital infrastructure provider for trans-pacific integration. Currently, it manages about 20% of the internet traffic between the U.S. and Asia, and a third of intra-Asia traffic.

    Telstra manages 400,000 kilometers of subsea fiber. This extensive network allows Telstra to offer not only point-to-point connectivity but also broader solutions that include diversity, resilience, and terrestrial backhaul integration, from cable landing stations to data centers. This comprehensive approach supports customers by handling their capacity end-to-end rather than providing isolated segments.

    Globally, Telstra’s digital infrastructure, which includes Telstra International and Australia-based InfraCo, connects markets and supports the digital economy by ensuring reliable and scalable connectivity solutions across multiple regions.

    As AI becomes more integral, how is Telstra leveraging artificial intelligence to optimize its global infrastructure and improve service offerings?

    As AI becomes more integral, Telstra is leveraging artificial intelligence in two main areas: optimizing internal operations and enhancing its international network infrastructure.

    Within Telstra, including its international business, AI is being used extensively to improve efficiency and support employees. For example, Telstra boasts the largest deployment of Microsoft’s Copilot in Australia, which is integrated with Microsoft 365 tools and allows employees to use AI for tasks like writing emails, preparing documents, and managing data. This foundational deployment helps employees understand and adopt AI in their daily workflows.

    Additionally, Al and automation are used to optimize internal processes, particularly in the consumer business segment. Leveraging the capabilities of Microsoft Azure OpenAl Service and Azure Al Search, Ask Telstra provides Al-driven answers to employee inquiries through a simple search interface. Another tool. ‘One Sentence Summary, condenses customer issues into clear, actionable summaries, improving the speed and accuracy of responses. The focus is not on replacing human interaction but on empowering agents to provide fast, accurate, and effective support.

    On the international side, Telstra is applying AI to achieve automation and an autonomous network. AI-driven tools are being used to digitize data such as inventory, capacity, locations, and sensor inputs. This enables Telstra to build a virtual model of its network to test, predict, and automate operations. For instance, AI helps reroute traffic dynamically, optimizing the network and ensuring reliable connectivity. These AI applications enhance both Telstra’s operational efficiency and its ability to deliver high-quality service globally.

    Can you share key AI-driven initiatives or innovations that Telstra is working on, and elaborate on some of the partnerships that have been forged?

    Telstra is advancing several key AI-driven initiatives and forging strategic partnerships to enhance its capabilities. One of our largest partnerships is with Microsoft, which spans AI tools, digital infrastructure investment, and connectivity across both the international and Australian components. This collaboration underscores Telstra’s commitment to integrating advanced AI capabilities with robust infrastructure solutions.

    In Australia, Telstra has created a joint venture with Quantium, an AI-driven company; the result of which is Quantium Telstra. This partnership focuses on developing AI tools, building skill sets, and fostering innovation in an AI-first framework. Additionally, Telstra collaborates with traditional infrastructure vendors, working closely with them to embed AI into tools and systems that optimize operations.

    On the international front, Telstra is partnering with customers to address the evolving network needs being driven by AI. This involves rethinking network topology to better accommodate AI traffic, which differs significantly from the demands of traditional cloud traffic. Telstra’s approach includes both enabling partner solutions and collaborating with customers to anticipate the future connectivity requirements being shaped by AI.

    Telstra also maintains strong ties with the Australian government. While AI-specific collaborations are less prominent, past initiatives, such as our acquisition of Digicel Pacific, highlights our successful public-private partnerships. This endeavor involved funding from the Australian, U.S., and Japanese governments and demonstrated how commercial and government interests can align effectively.

    In the cybersecurity sector, Telstra is working closely with security agencies in Australia and globally, employing both AI-driven and traditional approaches to ensure its network remains secure, sovereign, and reliable. These initiatives illustrate Telstra’s comprehensive strategy, which prioritizes leveraging AI and partnerships across various domains.

    What is Telstra International’s vision? And what strategies are you employing to grow its presence in the region?

    Telstra International’s vision is to remain the leading digital infrastructure provider in the Asia Pacific. To achieve this, Telstra is focusing on three strategies: offering layer-zero services, including cable landing stations and network operations; partnering with hyperscalers and other investment partners to operate and enable new systems; and becoming the ‘carrier of carriers’ by creating CapEx-light models to support telcos’ subsea and connectivity needs.

    Partnerships are key to success. Hyperscalers, once skeptical about working with Telstra, now see value in these collaborations, recognizing that, in some markets, they benefit from a partner’s expertise. As Telstra adapts, the focus shifts from doing everything in-house to being a good partner, leveraging engineering strengths and operational excellence. This approach ensures continued growth and scalability.

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  • Innovative Telecom Solutions for Myanmar’s Education Sector

    Innovative Telecom Solutions for Myanmar’s Education Sector

    However, the increasing integration of technology, driven by innovative telecom solutions, offers a pathway to transform education and bridge critical gaps. By leveraging advancements in connectivity and digital platforms, Myanmar has the potential to leap into the digital age, ensuring access to equitable and quality education for all its citizens.

    Myanmar’s education system has long suffered from systemic underfunding and limited technological integration. Rural areas, which comprise a significant portion of the country, often lack adequate educational facilities, qualified teachers, and access to updated learning materials. However, technology is emerging as a vital tool to address these issues.

    The use of information and communication technologies (ICT) in Myanmar’s education is relatively nascent but promising. According to a UNESCO profile, technology integration is seen as a critical strategy to improve the quality of education. Efforts are underway to adopt mobile and internet-based solutions that cater to both urban and rural populations.

    Myanmar’s telecom sector has experienced rapid growth, with mobile penetration reaching over 75% of the population in recent years. Mobile platforms are increasingly used to deliver educational content, enabling students in remote areas to access resources previously unavailable to them. Programs like SMS-based learning modules and mobile apps tailored to Myanmar’s curriculum are transforming student engagement.

    However, internet penetration remains a key challenge, particularly in rural areas with sparse connectivity. Initiatives to expand broadband access, including public-private partnerships, are addressing this gap, as seen in the Asian Development Bank’s efforts to enhance digital infrastructure, emphasizing affordable and reliable internet access for educational equity.

    The COVID-19 pandemic further accelerated the adoption of remote learning solutions, with initiatives like Ericsson’s partnership with Myanmar’s Ministry of Education focusing on digital classrooms that cater to both urban and underserved communities through live and recorded lessons.

    Meanwhile, emerging technologies such as virtual reality (VR) and artificial intelligence (AI) are making education more engaging and interactive. Pilot projects supported by Frontier Technologies Hub have demonstrated the potential of VR in simulating science experiments and historical tours, offering students enriching educational experiences even in resource-constrained settings.

    Despite significant progress, several challenges continue to hinder the large-scale implementation of telecom-based educational solutions in Myanmar. Infrastructure limitations, such as inconsistent power supply and insufficient telecom towers in rural areas, make it difficult to sustain digital learning platforms. Additionally, while mobile penetration is high, the cost of data and devices remains prohibitive for many families, particularly in underserved communities.

    Digital literacy also poses a significant barrier, as both teachers and students often lack the necessary skills to effectively use digital tools, highlighting the need for targeted capacity-building initiatives. To overcome these obstacles, collaborative efforts have proven instrumental.

    Public-private partnerships, like Ericsson’s initiatives with Myanmar’s Ministry of Education, demonstrate how companies can drive digital inclusion by providing infrastructure and platforms for remote education. Furthermore, grassroots programs led by local NGOs are equipping rural schools with basic ICT tools, ensuring even remote areas benefit from technological advancements.

    Ericsson’s ‘Connect To Learn’ program in Myanmar focuses on improving education in rural areas through innovative public-private collaborations. The initiative, Ericsson’s largest deployment to date, supports 31 schools, 310 teachers, and over 34,000 students, more than half of whom are girls. It has also provided 600 scholarships for girls.

    The program enhances literacy, numeracy, and ICT integration skills, with 155 teachers completing UNESCO’s ICT-pedagogy training, enabling them to enrich classroom teaching and mentor other educators. Partners include Ericsson, the UK Department for International Development (DFID), UNESCO, and Myanmar Post and Telecommunications, with support from Myanmar’s Ministries of Education and Communications. The project aligns with the UN’s Sustainable Development Goals (SDGs), particularly those focused on quality education, gender equality, and reduced inequalities.

    International bodies, such as the Asian Development Bank, emphasize the importance of policy frameworks that support ICT integration, investment in digital literacy, and the creation of affordable and localized content. Looking ahead, several growth areas hold promise for telecom-driven education in Myanmar.

    Myanmar’s approach to integrating technology into education emphasizes legislative frameworks, infrastructure development, and competency-building for learners and educators. Although terms like ICT and EdTech lack precise definitions in foundational documents like the 2008 Constitution and 2014 National Education Law, the country’s policies, such as the 2016-2021 National Education Strategic Plan and the 2019 Myanmar Digital Economy Roadmap, recognize technology’s transformative role in education.

    These policies aim to enhance teaching and learning through modern technologies, improve digital skills among students and teachers, and establish a digital economy. Efforts like the Teacher Competency Standards Framework (TCSF) and UNESCO’s Media and Information Literacy (MIL) Competency Framework support these objectives, focusing on equipping educators with the tools to drive quality education and fostering 21st-century skills in learners. Initiatives like the Myanmar Digital Education Platform (MDEP) and distance learning modalities introduced during the COVID-19 pandemic illustrate the nation’s commitment to ensuring equitable access to quality education, even amidst challenges.

    Infrastructure and access to digital tools also play a pivotal role in Myanmar’s strategy. Programs such as the Universal Service Strategy aim to provide schools with adequate ICT resources, password-protected Wi-Fi, and up-to-date computers. Furthermore, special projects under this program focus on creating content and applications tailored to underserved communities. The Myanmar Telecommunications Masterplan sets ambitious goals for high-speed internet access across the country.

    Investments in distance learning and alternative digital learning centers aim to expand ICT training beyond formal education, ensuring inclusivity. These efforts align with the broader goals of the Myanmar Sustainable Development Plan, which emphasizes the importance of digital infrastructure in fostering equitable education and sustainable growth.

    Through concerted efforts, Myanmar’s telecom solutions have the potential to transform education, overcoming geographical, infrastructural, and socio-economic barriers to create a more inclusive and equitable system.

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