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  • NTT DATA Partners with AWS to Launch Innovative AI-Powered Contact Center Solutions

    NTT DATA Partners with AWS to Launch Innovative AI-Powered Contact Center Solutions

    In a significant move aimed at transforming customer service, NTT DATA has inked a strategic collaboration agreement with Amazon Web Services (AWS) to deploy AI-driven contact center solutions via Amazon Connect, AWS’s innovative cloud-based platform.

    Launching a New Era of Customer Experience

    As part of this partnership, NTT DATA will unveil the Managed Customer Experience (MCX) for Connect, a dynamic modular platform set to fast-track customer experience (CX) enhancements across various industries. This platform blends NTT DATA’s extensive experience in contact centers and managed services with the agile capabilities of Amazon Connect, enabling quicker deployment, tailored interactions, and insightful data-driven engagement.

    Enhancing Engagement Across Channels

    MCX for Connect aims to offer a comprehensive suite of solutions that includes voice and digital interaction channels, in-depth reporting and analytics, AI-enabled services, and seamless integrations with key business applications like CRM and IT service management tools. With the integration of conversational AI agents, real-time sentiment analysis, intelligent call routing, and predictive service capabilities, this platform is designed to elevate critical metrics such as average handle time, first-call resolution rate, and overall customer satisfaction. After all, who wouldn’t want to have a chatbot that can not only chat but charm?

    A Tailored Approach for Diverse Industries

    This collaboration draws heavily on NTT DATA’s proprietary customer experience technologies, including advanced speech analytics and the Smart AI Agent Ecosystem. The upcoming solutions will particularly focus on sectors with complex customer interactions, including financial services, healthcare, telecommunications, and retail.

    Sashen Naidu, Global VP of Customer Experience at NTT DATA, emphasized the strategic advantage this collaboration brings, stating, “By combining NTT DATA’s contact center heritage, digital transformation expertise, and client experience innovation with Amazon Connect’s powerful cloud-native capabilities, we are helping customers reimagine how they engage with their customers and stay ahead in an increasingly competitive landscape.”

    Looking Ahead with Innovative Solutions

    NTT DATA will be responsible for the global delivery, implementation, hosting, security, and managed services of these solutions, which are set to roll out to clients in the coming months. This partnership could redefine how businesses interact with consumers, ushering in a new era of customer service powered by technology.

    Questions & Answers

    What is the main goal of NTT DATA’s collaboration with AWS?
    The primary aim is to deliver advanced AI-powered contact center solutions using Amazon Connect, enhancing customer experience across various industries.

    What features does the Managed Customer Experience for Connect offer?
    The platform offers a range of solutions including voice and digital channels, AI-enabled services, real-time sentiment analysis, and integrations with business applications to improve customer service metrics.

    Which industries will benefit most from this new platform?
    The solutions are particularly tailored for sectors such as financial services, healthcare, telecommunications, and retail, addressing their unique customer interaction challenges.

  • APAC Sees Rapid Growth in IoT and M2M Connections Amidst 5G Expansion

    APAC Sees Rapid Growth in IoT and M2M Connections Amidst 5G Expansion

    The growth of machine-to-machine (M2M) and Internet of Things (IoT) cellular connections in the Asia Pacific (APAC) region is anticipated to soar, with an annual growth rate of 9.1% projected from 2025 to 2030, ultimately reaching a staggering 1.3 billion connections by the end of the decade.

    This surge can largely be attributed to advancements in 5G technology, the expansion of digital infrastructure, and the increasing integration of IoT applications, predominantly in the developed markets of the region, as reported by GlobalData.

    5G Push Drives Massive Connectivity

    According to GlobalData’s Asia-Pacific Total Mobile Broadband Forecast (Q2 2025), 5G mobile subscriptions are expected to expand at a phenomenal pace of 11.4% annually from 2025 to 2030. The expansion of network coverage, particularly in established mobile markets, is fueling this trend. Countries like South Korea, Japan, Singapore, and Australia are paving the way for 5G adoption, while regions like Hong Kong and China are poised to boast the highest 5G penetration rates by 2025.

    Kantipudi Pradeepthi, a Telecom Analyst at GlobalData, highlighted the monumental role of 5G networks, stating, “The ultra-low latency, high-bandwidth connectivity, and ability to connect vast numbers of devices crucial for M2M/IoT ecosystems will be pivotal for market growth over the forecast period. Developed markets, with their high 5G penetration and mature digital infrastructure, will undoubtedly lead in IoT adoption, resulting in increased M2M connections.”

    Sectoral Expansion: A Playground for Innovation

    The rising applications of IoT across diverse sectors—including manufacturing, healthcare, agriculture, transportation, and security—coupled with ambitious digital infrastructure projects ranging from smart cities to smart buildings, are set to escalate M2M/IoT adoption in the region. Telecommunications companies are also stepping up with dedicated connectivity plans to cater to these burgeoning demands.

    For instance, PLDT in the Philippines is actively providing M2M/IoT solutions targeting smart city initiatives, smart stores, smart buildings, and smart manufacturing. In New Zealand, Spark is delivering IoT-connected mobility solutions focused on sectors like healthcare, agriculture, and transportation, emphasizing device management, cost efficiency, and security. Meanwhile, in India, Bharti Airtel offers a diverse range of M2M SIM cards, including industrial-grade, consumer-grade, embedded M2M SIMs, and eSIMs tailored to meet specific deployment requirements.

    New Opportunities on the Horizon

    Pradeepthi concluded that the escalating demand for high-speed connectivity and enterprise-grade IoT solutions is set to dramatically reshape the mobile landscape across the APAC region. This evolution represents a golden opportunity for telecommunications companies to explore new revenue streams and diversify their offerings—after all, who wouldn’t want to ride the wave of innovation?

    Questions & Answers

    What is driving the growth of M2M and IoT connections in APAC?
    The growth is mainly driven by advancements in 5G technology, expanding digital infrastructure, and the increasing applications of IoT ecosystems, particularly in developed countries within the region.

    Which countries are leading in 5G adoption?
    South Korea, Japan, Singapore, and Australia are at the forefront of 5G adoption, with Hong Kong and China expected to achieve the highest penetration rates by 2025.

    How are telecommunications companies responding to this growth?
    Telecommunications companies are introducing diverse M2M and IoT solutions tailored for various sectors, providing dedicated connectivity plans to meet the demands of smart cities, healthcare, agriculture, and more, setting the stage for new revenue opportunities.

  • Taiwan’s Mobile Service Revenue Set to Hit $6.2 Billion by 2030: What It Means for Retail!

    Taiwan’s Mobile Service Revenue Set to Hit $6.2 Billion by 2030: What It Means for Retail!

    Taiwan’s mobile service sector is poised for a notable uptick, projected to grow from USD 5.9 billion in 2025 to USD 6.2 billion by 2030. This increase, marking a 1% compound annual growth rate (CAGR), is primarily driven by the robust uptake of 5G technology and a mounting demand for mobile data services, as outlined in GlobalData’s Taiwan Mobile Broadband Forecast (Q2 2025).

    The Shift from Voice to Data

    While mobile voice revenue continues its steady decline, with a staggering projected fall of 10% CAGR as users shift towards over-the-top (OTT) and internet-based communication platforms, mobile data revenue is flourishing. This segment is expected to grow at a 3.2% CAGR, buoyed by the appeal of high-ARPU 5G plans and an increase in video streaming, gaming, and social media interaction.

    Data Consumption on the Rise

    Kantipudi Pradeepthi, a Telecom Analyst at GlobalData, highlighted the change in consumer behavior:

    The average monthly mobile data usage is expected to leap from 36.4 GB in 2025 to approximately 44.0 GB by 2030, driven by the growing consumption of high-bandwidth online entertainment and social media content over smartphones.

    5G: The Future of Mobile Connectivity

    By the end of the decade, 5G is expected to dominate Taiwan’s telecommunications landscape, accounting for more than 95% of all mobile subscriptions. This rapid transition is facilitated by the widespread availability of 5G-capable smartphones and ongoing nationwide network rollouts.

    Leading Operators in a Competitive Market

    Chunghwa Telecom continues to shine as the market leader, holding approximately 38–39% of the subscriber base and around 40% of mobile revenue. Despite a slight dip in its subscriber numbers compared to the previous year, the operator reported higher service revenue in Q2 2025 and is channeling TWD 32.36 billion into 5G expansion, data centers, and submarine cable initiatives. Its commitment to value-added services, such as streaming and cloud gaming, reinforces customer loyalty — a secret sauce in retaining its competitive edge.

    FarEasTone is aiming for 50% 5G penetration and has teamed up with Ericsson to enhance connectivity and network slicing functionalities at large venues, making excellent use of 5G-Advanced capabilities. This innovative approach not only aims to bolster network efficiency and user experience but also encourages customers to opt for premium services.

    Meanwhile, Taiwan Mobile, which recently exceeded 10 million subscribers following its merger with Taiwan Star, is adopting a ‘Telco + Tech’ strategy. This includes investments in AI, cloud solutions, and cybersecurity, alongside a commitment of TWD 11 billion (in partnership with Fubon Group) towards renewable energy projects, reflecting its ambitions for sustainability and net-zero goals. Its growing investments in technology firms like SYSTEX are enhancing its capabilities in private 5G and enterprise solutions.

    The Road Ahead for Taiwan’s Telecom Sector

    With all three leading operators aggressively advancing 5G rollouts, Taiwan is solidifying its reputation as one of the most advanced 5G markets in the Asia Pacific. Competitive strategies, increasing data consumption, and early adoption of next-generation technologies are all ingredients that will keep revenue growth and market leadership on an upward trajectory through 2030. Who would have thought that the secrets to a telecommunications renaissance would lie in video games and social media?

    Questions & Answers

    How significant is the growth of mobile data revenue in Taiwan?
    Mobile data revenue is expected to grow at a 3.2% CAGR, driven by high-ARPU 5G plans and increased use of streaming, gaming, and social media.

    What role does 5G play in Taiwan’s mobile market by 2030?
    By 2030, 5G is projected to account for over 95% of mobile subscriptions, highlighting its pivotal role in the evolution of the telecommunications landscape.

    What strategies are operators employing to enhance their market positions?
    Operators like Chunghwa Telecom and FarEasTone are investing heavily in 5G infrastructure, value-added services, and partnerships to improve customer experiences and boost subscriber numbers.

  • Ooredoo Unveils Cutting-Edge Cybersecurity Solutions to Enhance Global Market Protection

    Ooredoo Unveils Cutting-Edge Cybersecurity Solutions to Enhance Global Market Protection

    Ooredoo Group is stepping up to tackle the multifaceted challenges of cybersecurity, launching advanced services across its varied markets in collaboration with Innovatix Systems, a software development powerhouse. This initiative aims to fortify customers’ digital assets by incorporating robust security measures from the very beginning, offering a proactive approach to counter the escalating threats in the cyber landscape.

    Seamless Security for the Digital Age

    Operating throughout the Middle East, North Africa, and Southeast Asia, Ooredoo has strategically partnered with Innovatix to provide continuous protection via a suite of critical security platforms. Their offering encompasses managed security services, a 24/7 security operations center (SOC), as well as sophisticated endpoint detection and response (EDR) and extended detection and response (XDR) solutions. Notably, these services promise flexibility through vendor-agnostic support, ensuring real-time monitoring and effective incident management.

    Leading the Charge in Cybersecurity

    Najib Khan, Group Chief Business Services Officer, emphasized the importance of synchronizing security with technological progress. “It is critical that security keeps pace with innovation. With Innovatix, we are extending world-class cybersecurity services to millions of users across multiple countries—multilingual, scalable, and localized—giving our customers the confidence to innovate securely,” he stated.

    A Fortress Against Digital Threats

    Innovatix’s Chief Executive, Ahmed Al Mannai, echoed this sentiment, noting that their combined capabilities allow them to deliver defense-grade cybersecurity solutions that adhere to the highest international standards while being tailored to local market needs. “Together with Ooredoo, we are ensuring that businesses and individuals can operate with confidence,” he added, underlining the importance of collaboration in the face of rising cyber vulnerabilities.

    The new services are already operational in Qatar, Tunisia, Kuwait, and the Maldives, with plans to expand further across Ooredoo’s operating territories by the end of 2025. Of note, the offering is available in Arabic, English, and French, cleverly ensuring consistency for users from Algeria to the Maldives without missing a beat.

    Ooredoo’s initiative underscores a commitment to delivering proactive, scalable, and market-responsive protection designed to keep pace with increasingly sophisticated cyber threats. As they say in the tech world, a good defense might just be the best offense—especially in a digital landscape as dynamic as today’s.

    Questions & Answers

    How does Ooredoo’s partnership with Innovatix enhance cybersecurity offerings?
    The collaboration allows Ooredoo to deliver comprehensive cybersecurity services that are multilingual, scalable, and localized, thereby meeting the unique needs of diverse markets.

    What specific cybersecurity services are included in Ooredoo’s new offering?
    The services include managed security services, a 24/7 security operations center, endpoint detection and response, and extended detection and response solutions.

    When does Ooredoo plan to roll out these services across all operating companies?
    Ooredoo aims to extend these advanced cybersecurity services across all its operating companies by the end of 2025.

  • Indosat Launches PaPeDa Initiative to Empower Women in Rural Communities

    Indosat Launches PaPeDa Initiative to Empower Women in Rural Communities

    Indosat Ooredoo Hutchison (Indosat) has unveiled a groundbreaking initiative under its women’s empowerment program, SheHacks, known as Pandu Perempuan Daerah (PaPeDa). This fresh endeavor aims to uplift women leaders within regional communities, enhancing their capacity to effect change with technology-driven solutions.

    Nurturing Women Leaders Through Structured Learning

    PaPeDa takes a multifaceted approach to mentorship, beginning with online sessions that set the stage for development. The top 15 participants then embark on a one-day in-person bootcamp, which is followed by months of online guidance while launching local pilot projects. This progressive structure equips women leaders with practical skills in planning, storytelling, and measuring impact—transforming them into capable facilitators of “mini SheHacks” within their communities.

    Collaboration with Key Partners

    The initiative is a collaboration with UN Women and Kumpul.id, who help identify and mentor promising women from regions often overlooked by development programs. Together, they focus on fostering community-centric solutions that can thrive amidst local challenges.

    Voices of Commitment

    Irsyad Sahroni, Indosat’s Director and Chief Human Resource Officer, emphasized the program’s vision. “Indosat’s commitment to empowering Indonesia extends beyond urban areas to reach regional communities. Through the PaPeDa initiative, we aim to ensure that women in regional areas have equal access to develop their potential,” he stated. Sahroni highlighted the importance of collaboration, declaring the initiative a critical step towards creating supportive environments for women leaders.

    Dwi Faiz, Head of Programme at UN Women Indonesia, echoed this sentiment, noting the private sector’s vital role in promoting gender equality. “Accelerating women’s leadership to drive impactful societal change is at the top of UN Women’s agenda. With PaPeDa, we hope to see more women emerge as catalysts for broader change,” she shared.

    From Ideas to Impact: The Selection Process

    Over two months, a rigorous selection process will identify eight outstanding participants based on their concepts, impact measurement capabilities, readiness to implement solutions, and performance during one-on-one mentor evaluations. The funnel process begins with 86 community women leaders, narrowing down through stages to the Top 30, Top 15, and finally the Top 8.

    In a dramatic final stage, these top women will present their ideas in a five-minute pitch, followed by a Q&A to field questions from evaluators. The chosen few will have the opportunity to participate in advanced programs in 2026, collaborating with the SheHacks team and partner organizations. They will also enhance their pitching skills, showcasing their mini pilot projects—after all, who doesn’t enjoy a little friendly competition?

    Certification and Community Impact

    The finalists will receive a PaPeDa Basic Certification, empowering them to independently organize mini SheHacks initiatives in their communities. “PaPeDa is only the first step for the participants. We believe that with the right preparation, women can become increasingly empowered and contribute to driving progress,” Sahroni concluded.

    Questions & Answers

    What is the primary goal of the PaPeDa initiative?
    The goal of the PaPeDa initiative is to empower women leaders in regional communities by providing them with mentorship and practical skills for implementing technology-driven solutions.

    Who are the key partners involved in the PaPeDa program?
    PaPeDa is a collaboration between Indosat, UN Women, and Kumpul.id, focusing on identifying and mentoring women with the potential to create community-centric solutions.

    How does the selection process for participants work?
    The selection process begins with 86 community women leaders, narrowing down through several stages to identify the Top 8 based on their project concepts, impact measurement ability, and performance during mentor evaluations.

  • Digital Transformation Accelerates In Asian Financial Services: The Rise Of Ai, Tokenisation, And Real-time Infrastructure

    Digital Transformation Accelerates In Asian Financial Services: The Rise Of Ai, Tokenisation, And Real-time Infrastructure

    Financial services in Asia are undergoing a seismic shift driven by the rapid adoption of digital technologies, notably artificial intelligence (AI), tokenisation, and advanced real-time infrastructure, according to insights from KPMG. Sinchan Banerjee, a Partner for Financial Services Consulting at KPMG Singapore, highlights that these technologies are more than just trendy terms—they are catalysts for significant transformation within the industry. “These aren’t just buzzwords. They are driving fundamental changes across the financial services landscape,” he asserts.

    A New Age of AI Adoption

    The trend toward AI integration is picking up speed. Banerjee observes that in Singapore, financial institutions are moving beyond experimental pilot programs to implement AI in real-world applications. “We see firms increasingly embedding AI across their value chains,” he notes, with diverse use cases ranging from enhancing customer engagement to improving risk management and compliance. It seems that for some companies, AI isn’t just a tool; it’s becoming the proverbial golden child of innovation.

    The Rise of Digital Assets

    With digital assets gaining momentum, regulatory bodies are actively cultivating this burgeoning sector. Banerjee points out the growing interest among institutional investors eager to delve into this emerging asset class. “Regulators are taking the lead on crucial initiatives, bringing together policymakers and industry stakeholders to drive efforts like asset tokenisation,” he explains.

    Navigating Real-time Market Trends

    The march towards real-time markets, exemplified by T+1 settlements and near-instantaneous payment options, is intensifying the pace of disruption. “This shift compresses timelines and places enormous pressure on existing operating models and legacy systems,” Banerjee elaborates. It’s as if the clock has been sped up in a game where the rules keep changing, demanding agility from every player involved.

    Redefining Risk and Compliance

    In this fast-evolving environment, Banerjee emphasizes the urgent need for firms to modernise their risk and compliance frameworks. “Reframing risk as a catalyst for opportunity rather than a constraint is essential,” he advocates. Modernising these aspects shouldn’t merely mean layering on more controls; it should involve redesigning them to be intelligent, adaptive, automated, and seamlessly integrated into the business model.

    Cultivating a Resilient Culture

    Equally pivotal to this transition is cultivating a culture that embraces innovation while maintaining risk awareness. Banerjee notes, “The foundation of successful digital transformation lies in fostering a culture of collaboration, accountability, and agility. The most resilient and successful organisations are those that nurture this mindset.” In a world where change is the only constant, ensuring your team is equipped to adapt can feel like arming them with a digital superhero cape.

    Questions & Answers

    What role does AI play in the transformation of financial services?
    AI is increasingly being embedded across various value chains in financial services, with applications that improve customer engagement, risk management, and compliance.

    Why is digital asset regulation important?
    With the rising interest from institutional investors, effective regulation is essential to foster confidence and enable the growth of this emerging asset class within the financial sector.

    How can firms achieve a successful digital transformation?
    By fostering a culture that balances innovation with risk awareness, organisations can position themselves as resilient and dynamic players in the evolving financial landscape.

  • APTelecom Enhances India’s Future with Robust Subsea Infrastructure Development

    APTelecom Enhances India’s Future with Robust Subsea Infrastructure Development

    India’s digital growth has become a tale of promise interwoven with significant challenges. As the country’s digital economy surges, the demand for low-latency, high-capacity connectivity has never been greater, with subsea cables emerging as vital conduits. At the forefront of this evolution is APTelecom, a company spearheading crucial projects and forging partnerships to enhance regional infrastructure.

    Bridging the Digital Divide: APTelecom’s Vision for India

    In a candid interview during the Submarine Networks World 2025, Anup Gupta, President for India and the SAARC region at APTelecom, discussed the transformative role the company is playing in India and the broader region. Gupta emphasized how APTelecom is not just contributing to infrastructure but is also reshaping the future of connectivity.

    Unlocking India’s Digital Potential through Subsea Systems

    With India as a major strategic focus, APTelecom recently hosted its inaugural submarine cable event, Wavelength, in New Delhi. This successful gathering illuminated the critical needs for India to advance its digital landscape. Among the pressing requirements outlined were the establishment of independent maintenance and repair capacities, open-access landing stations, redundancy beyond key hubs like Mumbai and Chennai, and the development of a domestic submarine cable system.

    “Our engagement with various stakeholders is pivotal,” Gupta explained. “We see India not just as a market, but as an essential partner in shaping the global digital future.”

    The Global Reach: APTelecom’s Expanding Network of Partnerships

    APTelecom’s scope extends far beyond India, as it plays a crucial role in projects across Asia and the Pacific. The company is currently working in regions like Indonesia, Vietnam, the Pacific Islands, Bangladesh, Australia, Malaysia, and Thailand, with many initiatives in the early stages or recently secured. As Gupta pointed out, “Every project we undertake aims to transform vision into reality.”

    The company’s involvement spans feasibility studies and vendor selection to full project management, all underpinned by a belief that subsea systems are not just about capacity—they are strategic digital assets of the future. “We ensure projects not only launch successfully but also scale sustainably, aligning with our long-term mission of fostering trusted connectivity in emerging markets,” he highlighted.

    Building Trust in Uncertain Waters

    In an environment where infrastructure investments can often be unpredictable, APTelecom focuses on nurturing long-term trust with stakeholders. “Whether operating in India or any other market, our credibility stems from expertise, local insight, and a hands-on approach,” Gupta stated.

    Rather than simply advising and stepping away, APTelecom commits to walking alongside its customers from strategy formulation to execution. “That consistency fosters the trust necessary for growth in complex investment landscapes,” he noted, affirming the company’s dedication to its partners.

    Pioneering the Future of Subsea Connectivity

    In the fast-evolving subsea market, APTelecom distinguishes itself not just by what it delivers but by how it navigates change. “We’re in a period of rapid evolution, marked by new technologies and emerging financial models,” Gupta remarked, hinting at the industry’s dynamic nature.

    By offering a comprehensive advisory model encompassing strategy, investment, and execution, APTelecom ensures its projects are both robust in design and viable in the marketplace. Their work transcends mere cables; it’s about forging partnerships that foster growth and resilience in a changing world.

    Questions & Answers

    What is APTelecom’s strategy for enhancing digital infrastructure in India?
    APTelecom focuses on developing resilient infrastructure that includes independent maintenance capabilities and open-access landing stations while engaging with multiple stakeholders to unlock India’s digital growth.

    How does APTelecom differentiate itself within the subsea cable market?
    APTelecom sets itself apart by combining strategic advisory services with hands-on project management, ensuring that their initiatives are not only technically sound but also commercially viable.

    What is APTelecom’s approach to building trust with its partners?
    By demonstrating credibility through expertise and local insight, APTelecom fosters long-term trust by remaining engaged with clients throughout the entire project lifecycle, rather than just offering guidance and moving on.

  • Why Subsea Cables Are Essential to the Future of the Digital Economy

    Why Subsea Cables Are Essential to the Future of the Digital Economy

    “In this digital age, data has become the world’s most valuable resource, and subsea cables are the arteries through which it flows,” said Najib Khan, Chief Business Services Officer at Ooredoo Group. This vivid characterization underscores the escalating significance of subsea connectivity in today’s fast-paced, data-dependent world.

    In a revealing interview with Telecom Review, Khan articulated the shift of subsea cables from obscure utilities to critical assets for national security and economic growth. He elaborated on how Ooredoo’s substantial investments are reconfiguring the Gulf’s digital landscape and its ambitions to establish the Middle East as a prominent global digital hub.

    Why Are Subsea Cables More Essential Than Ever?

    Subsea cables, which already carry over 95% of the world’s internet traffic, are no longer the unsung heroes of the digital economy; their importance is soaring alongside an unprecedented surge in data generation. Whether it’s artificial intelligence, cloud computing, fintech, or the Internet of Things, the deluge of traffic is pushing subsea systems to the forefront.

    Simultaneously, governments and businesses are racing towards digital transformation, necessitating low-latency, resilient, and secure connections linking data centers, hyperscalers, and end-users. Hyperscalers alone now represent over 60% of global investments in subsea infrastructure, highlighting the strategic shift towards these underwater lines not just as conduits of connectivity, but as vital components of innovation and sovereignty.

    Tackling Geopolitical Challenges with Ooredoo’s Fibre in the Gulf

    The world’s digital fabric currently leans heavily on the Red Sea-Suez route, with about 95% of Europe-Asia data traffic routed through Egypt. This dependency exposes vulnerabilities, as disruptions can ripple through global operations.

    Enter Ooredoo’s Fibre in the Gulf (FIG) system, designed to revolutionize this landscape. Working with Alcatel Submarine Networks, Ooredoo is building a comprehensive, high-capacity subsea network that will interconnect all seven Gulf Cooperation Council (GCC) countries—including Qatar, Oman, the UAE, Bahrain, Saudi Arabia, Kuwait, and Iraq. When realized, FIG will boast an astonishing capacity of 720 terabits per second across 24 fiber pairs—far surpassing the capabilities of existing and planned Gulf cables.

    Positioned to deliver low-latency and secure service, FIG promises to unlock new digital avenues for hyperscalers, businesses, and governments, while enhancing the region’s access to European markets.

    The Symbiotic Relationship Between Subsea Cables and Data Centers

    It’s difficult to envision one without the other; subsea cables act as the highways for digital traffic, while data centers serve as its repository and processing unit. For businesses and hyperscalers, proximity to landing stations is crucial, as it impacts efficiency and competitiveness.

    With this understanding, Ooredoo is strategically investing not only in the FIG subsea system but also in expanding its AI-ready data center capabilities. Together, these elements create a cohesive ecosystem where connectivity, cloud solutions, and edge computing converge, ultimately providing clients with seamless, low-latency services essential for driving innovations—and perhaps even the next viral video.

    Ooredoo’s Strategy to Become the Partner of Choice

    Ooredoo’s strategy centers on two pillars: trust and scale. The company’s extensive regional presence aligns perfectly with the needs of global players, allowing Ooredoo to leverage key partnerships that infuse the latest technology into local operations.

    This dual focus empowers Ooredoo to ensure that advanced technological capabilities not only meet international standards but also conform to local regulations, solidifying its position as a trusted partner in the industry.

    The Middle East’s Digital Renaissance

    Strategically located at the confluence of Asia, Europe, and Africa, the Middle East now stands before a unique opportunity—to transform from a technology consumer to a regional hub of innovation.

    The FIG project lies at the center of this vision. Paired with emerging data center infrastructures and cloud ecosystems, it lays the groundwork for economic diversification. The region’s increasing reliance on artificial intelligence and the processing of large data sets necessitates such robust infrastructural enhancements.

    While these cables may be hidden beneath the ocean waves, their impact is unmistakable—fostering job creation, economic diversification, and digital empowerment.

    Looking Ahead: The Future of Subsea Connectivity

    The trajectory for subsea connectivity is clear: the demand for data and digital infrastructure will only intensify. Future subsea systems are expected to accommodate unimaginable data loads while incorporating intelligence and sustainability at their core.

    However, the true essence lies not merely in the technology but in what it enables—whether it’s a start-up in Doha reaching a global audience, a hospital sharing medical expertise across borders, or an energy firm harnessing AI to anticipate operational failures. At Ooredoo, the goal is not only to ensure the Middle East is connected to this exciting future but actively shapes it. With innovative digital infrastructure, the region has the potential to turn connectivity into empowerment.

    Questions & Answers

    Why are subsea cables becoming critical now?
    With a growing demand for data from AI, cloud technology, and more, these cables are now seen as essential to national security and economic growth.

    What advantage does Ooredoo’s Fibre in the Gulf offer?
    It creates a robust interconnection among GCC countries with a high-capacity system, enhancing digital access and reducing vulnerabilities associated with existing routes.

    How does Ooredoo ensure it meets both global standards and local needs?
    By forging partnerships that integrate advanced technology while maintaining compliance with regional regulations, Ooredoo establishes itself as a dependable local partner for global players.

  • Indosat Joins Forces with Partners to Launch Innovative AI Application Collaboration Center

    Indosat Joins Forces with Partners to Launch Innovative AI Application Collaboration Center

    In a significant boost to Indonesia’s aspirations in the digital realm, Indosat Ooredoo Hutchison (Indosat), the Indonesia Technology Alliance (ITA), and the Tsinghua University Wuxi Research Institute of Applied Technologies have entered a Memorandum of Understanding (MoU) to establish an AI Application Cooperation Center in Indonesia. This landmark agreement, formalized at Tsinghua University and witnessed by Parulian George Andreas Silalahi, Deputy Ambassador of the Indonesian Embassy in China, signifies a pivotal step for Indonesia as it aims to take the lead in the artificial intelligence sector.

    Forging Stronger Ties in AI Innovation

    Announced at the 2025 China-ASEAN AI Ministerial Roundtable, the initiative sets the stage for enhanced cooperation between China and Indonesia in AI technologies. It’s designed to lay the foundations for a vibrant AI ecosystem within Indonesia—one that fosters innovation, cultivates top-tier talent, and bolsters the country’s influence in the digital economy.

    The newly established Application Cooperation Center will harness Tsinghua University’s technological prowess alongside ITA’s commitment to advancing Indonesia’s digital landscape. Indosat, as the country’s leading digital telecommunications provider, will leverage Indonesia’s first sovereign AI factory to bring AI implementations to crucial sectors like education, healthcare, and agriculture—essential areas for Indonesia’s long-term growth and digital inclusivity.

    AI—Catalyst for Indonesia’s Future Growth

    This collaboration couldn’t come at a more critical juncture. As Indonesia aspires to realize its Golden Indonesia 2045 vision, the role of AI emerges as a cornerstone for increasing productivity, enhancing public services, and shepherding growth through innovation. Tailoring AI solutions to the nation’s unique economic and social conditions will be paramount in elevating Indonesia’s competitiveness and ensuring broad access to its digital transformation. The collaboration may also pave the way for a strategic partnership between the National Development and Reform Commission of China and Indonesia’s Ministry of Communications and Digital Affairs, further solidifying AI capabilities in both countries.

    Nezar Patria, Vice Minister of Communications and Digital Affairs of Indonesia, underscored the importance of this collaboration, noting, “This marks an important step toward Indonesia’s new technology era. We sincerely appreciate the contributions of all parties involved. By uniting expertise and resources, we can quicken AI’s adoption in Indonesia, fueling technological advancements in the region and beyond.”

    Indosat: Bridging the Gap with AI

    Indosat’s pivotal role cannot be overstated. With an extensive mobile user base and nationwide infrastructure, the company is poised to translate intricate AI innovations into practical applications that impact millions of lives. This initiative aims to broaden access to crucial services in digital healthcare, education, and agriculture while simultaneously nurturing a new generation of local AI talent. Think of Indosat as the bridge connecting cutting-edge global research with the needs of Indonesian communities—like a digital Robin Hood, but without the cloak and bow.

    Vikram Sinha, President Director and CEO of Indosat Ooredoo Hutchison, elaborated on this vision: “AI can help bridge the resource gaps that limit equal opportunities for Indonesians, especially in healthcare, education, and agriculture. Collaborating with Tsinghua University and ITA, we aim to introduce localized, practical AI solutions, reinforcing our broader mission to empower the nation.”

    Global Knowledge Meets Local Needs

    Zhang Bo, Honorary Dean of the Institute for Artificial Intelligence at Tsinghua University, illuminated the long-standing commitment of his institution to AI research, which dates back to 1978. “Our collaboration with Indonesia will deepen exchanges between our nations in artificial intelligence,” he stated, underlining AI’s vast potential in education, healthcare, transportation, and finance to foster equity and distribute medical resources more fairly.

    The center is expected to commence operations early next year, becoming a hub for AI development tailored to Indonesian needs while bridging global expertise with local aspirations.

    Dr. Justisiari P. Kusumah, Chairman of ITA, added this perspective: “ITA is dedicated to collaborations that accelerate Indonesia’s digital transformation. This partnership exemplifies the synergy between government vision, industry capabilities, and scholarly research to drive meaningful AI applications, ensuring development is inclusive and impactful.”

    This partnership not only redefines the technological collaboration landscape between China and Indonesia but also acts as a reaffirmation of Indonesia’s commitment to fostering an inclusive and innovation-centric digital economy that benefits both its citizens and the broader Southeast Asian region.

    Questions & Answers

    How will the AI Application Cooperation Center impact Indonesia’s economy?
    The center aims to enhance productivity, improve public services, and introduce innovative AI solutions across vital sectors such as healthcare and education, ultimately strengthening Indonesia’s position in the digital economy.

    What are the key sectors that will benefit from the collaboration?
    The partnership will focus on sectors critical to Indonesia’s development, including education, healthcare, and agriculture, promoting digital inclusivity and addressing local needs.

    When is the AI Application Cooperation Center expected to be operational?
    The center is anticipated to start operations early next year, serving as a hub for developing customized AI solutions for Indonesia.

  • Viettel Expands Customer Experience with Nokia’s Cutting-Edge BNG-CUPS Solutions

    Viettel Expands Customer Experience with Nokia’s Cutting-Edge BNG-CUPS Solutions

    Nokia is set to transform Viettel’s fixed broadband network through the implementation of its Broadband Network Gateway-Control User Plane Separation (BNG-CUPS) solution in the Hanoi Metro area. This strategic move will see Viettel replace its aging legacy system, paving the way for more efficient operations and an enhanced experience for subscribers.

    Digital Landscape and Infrastructure Growth

    Vietnam’s digital economy is on a rapid growth trajectory, driven by the meteoric rise of e-commerce, fintech innovations, and cloud technology adoption. The government’s National Digital Transformation strategy aims for the digital economy to account for a staggering 30% of GDP by 2030. To support this ambitious goal, robust digital infrastructure—including reliable broadband connectivity—becomes essential.

    Viettel’s Commitment to Network Excellence

    Nguyen Tran Quynh, Deputy Director of Technical Global Center at Viettel, expressed enthusiasm for this groundbreaking initiative: “This initiative reiterates our commitment to continuously elevate network performance to deliver a best-in-class experience for our subscribers. We are excited to collaborate with Nokia to modernize the fixed broadband network while streamlining our daily operations. The solution will also help us enhance the energy efficiency of our networks. We are confident that Nokia’s solution will enable us to further strengthen network availability and reliability.”

    Nokia’s Integral Role in Telecommunications Innovation

    Kent Wong, Vice President and Head of IP Networks for Asia Pacific at Nokia, also weighed in on this significant project: “Nokia is at the forefront of developments in IP networks and we also led the specification and implementation of the BNG-CUPS architecture standard. This is a milestone project for us as it marks the first deployment of BNG-CUPS in Vietnam. We are delighted that our BNG-CUPS solution will enable Viettel to modernize its fixed broadband network to advance towards a more reliable, energy-efficient, and high-performing network.”

    This upgrade will be powered by Nokia’s 7750 Service Router, featuring the innovative FP5 chipset, designed to offer a remarkable 75% reduction in energy consumption. Furthermore, Nokia’s Network Services Platform will provide Viettel with the tools needed to simplify operations and rapidly adapt to fluctuating demands. The CUPS architecture allows for a separation of the control plane from the user plane, facilitating greater flexibility in scaling and edge deployments. After all, if the future of broadband isn’t green and efficient, we’re probably just borrowing it!

    Questions & Answers

    What specific technologies will Viettel implement in the upgrade?
    Viettel will deploy Nokia’s Broadband Network Gateway-Control User Plane Separation (BNG-CUPS) solution, utilizing the 7750 Service Router with the FP5 chipset.

    How does this upgrade support Vietnam’s digital economy goals?
    The upgrade will enhance broadband connectivity, crucial for achieving the government’s ambition for the digital economy to constitute 30% of GDP by 2030.

    What are the energy efficiency benefits of the new solution?
    Nokia’s 7750 Service Router is designed to reduce energy consumption by 75%, contributing to a more environmentally friendly network operation.

  • Haud CEO Shares Insights On Navigating Telecom Challenges, Boosting Revenue And Trust

    Haud CEO Shares Insights On Navigating Telecom Challenges, Boosting Revenue And Trust

    Mobile operators worldwide face an escalating array of threats, from grey routes and SIM box fraud to artificially inflated traffic (AIT) and sophisticated scams. Each of these challenges erodes revenue and customer trust, provoking a call for innovation amid a rapidly evolving digital landscape. Now more than ever, the telecom industry must ensure seamless authentication while preparing for emerging technologies like network APIs and silent network authentication (SNA).

    Amid these challenges, Kristian Järnefelt, CEO of HAUD, shared insights during ACC 2025 about how telecoms can navigate today’s complex ecosystem and the role HAUD is poised to play in this transformation.

    Harnessing Strengths While Embracing Innovation

    HAUD has solidified its reputation in the A2P SMS landscape by excelling in the detection and prevention of grey routes, SIM boxes, and other unauthorized traffic mechanisms. “Our expertise enables mobile operators to monetize A2P SMS effectively,” Järnefelt stated, encapsulating HAUD’s core mission.

    The company is also expanding its offerings, focusing on cybersecurity by blocking malicious URLs and thwarting smishing attempts within SMS. Despite the rise of encrypted channels like WhatsApp and RCS, Järnefelt emphasized that SMS remains the most secure A2P channel due to operators’ ability to filter and sanitize incoming traffic. Ironically, it’s the encryption that allows fraudsters to slip under the radar, making their nefarious content undetectable and ensuring the scams reach their victims.

    As network APIs and silent network authentication gain traction, HAUD aims to help operators leverage the strengths of both SMS and SNA. While SMS continues to be the go-to method for one-time passwords (OTPs), SNA’s rise creates a dynamic synergy that presents multiple monetization opportunities for operators ready to embrace both methods.

    Building Trust in Digital Communications

    As digital identity becomes paramount, Järnefelt believes HAUD can forge a path to greater trust in digital communications. SMS OTP has served as a foundational tool for two-factor authentication (2FA), but building trust also requires a commitment to secure channels. “It’s all about clean pipes,” he stresses, advocating for rigorous content filtering to eliminate scams that compromise user confidence.

    Against a backdrop of rising scams and inflated traffic, driven by unrealistic A2P SMS exclusivity deals, Järnefelt argues operators must regain control. “Our monetization platform enables them to reclaim their pricing strategies and A2P approach,” he remarked, pinpointing how sustainable pricing aligns with trust in the A2P ecosystem.

    Network APIs like SNA not only streamline authentication but also ensure that messages reach their intended recipients accurately—an increasing necessity as the digital landscape evolves. HAUD is actively positioning itself to bridge the gap between A2P SMS and network APIs, advancing a unified framework for authentication platforms.

    Forging New Partnerships for the Future

    Looking to the horizon, HAUD’s recent collaborations in Asia, particularly in the Philippines with CTG and DITO, mark pivotal steps toward enhancing digital communication. Recent participation in BATIC in Indonesia showcased HAUD’s long-standing partnership with the Telkom Group. “We’re excited to announce more MNO partnerships soon, aiming to capitalize on opportunities that make messaging and authentication as ubiquitous as SMS,” he noted.

    Charting a Course for Secure Communications

    HAUD envisions a future where A2P SMS messaging remains efficient and secure, providing robust revenue streams for mobile network operators (MNOs) that are the backbone of digital communication. Järnefelt stated, “We are committed to creating a seamless authentication experience that integrates A2P SMS and API into a unified ecosystem.”

    However, he acknowledged the current limitations faced by MNOs in offering comprehensive coverage for solutions like SNA, requiring enterprises to collaborate with multiple operators for full-service authentication. “Imagine SMS being delivered only to networks using the same SMSC as the sender; it sounds absurd yet reflects today’s reality,” Järnefelt explained. Recognizing this gap, HAUD is dedicated to enabling MNOs to seize control over this opportunity instead of ceding it to CPaaS vendors and third-party services.

    Questions & Answers

    How does HAUD help mobile operators combat traffic fraud?
    HAUD specializes in detecting and blocking grey routes, SIM boxes, and other unauthorized traffic mechanisms, allowing operators to effectively monetize their A2P SMS services.

    What role does SMS play in the realm of digital security?
    SMS remains a trusted channel for two-factor authentication (2FA) and is critical in maintaining secure digital communications, especially in an era of increased cyber threats.

    What future partnerships is HAUD pursuing in Asia?
    HAUD is actively expanding its collaborations within the region, having recently engaged with firms like CTG and DITO in the Philippines and establishing a long-term partnership with the Telkom Group in Indonesia.

  • Jakarta’s Data Centre Market Sees Robust Growth: What’s Driving the Expansion?

    Jakarta’s Data Centre Market Sees Robust Growth: What’s Driving the Expansion?

    The Greater Jakarta data center market is witnessing significant expansion, with colocation inventory skyrocketing from 150 MW in 2021 to over 400 MW by the first half of 2025, according to a new report from JLL. This growth reflects the joint efforts of both established players and newcomers, including Equinix, which has launched its inaugural data center in Jakarta through a partnership with PT Astra International. Other notable entrants are Digital Realty Bersama and Digital Hyperspace, alongside ongoing expansions from DCI Indonesia.

    In this dynamic landscape, STT Telemedia Global Data Centres has not only topped out its second data center but has also broken ground on a third facility. This ambitious project forms part of a larger campus aimed at delivering an impressive 90 MW of power capacity.

    While eastern Greater Jakarta has long been the favored locale for hyperscalers, a notable shift in interest is occurring towards Jakarta’s CBD, where the majority of new construction projects are currently underway. Illustrating this trend further, LG Sinar Mas Joint Venture recently commenced construction on an AI-Optimized Data Centre in Jakarta, with expectations for it to be operational by 2026.

    Occupancy rates in existing colocation facilities hover around 70-80%, largely fueled by demand from cloud service providers, financial institutions, e-commerce giants, and over-the-top (OTT) platforms like gaming, streaming, and social media. While the specific demand for AI applications remains modest, the expanding landscape of cloud services and Indonesia’s ongoing digital transformation could catalyze future AI adoption across various sectors.

    Looking Ahead: Strategic Insights for Users and Providers

    As the digital economy flourishes alongside a burgeoning middle class, users can expect an accelerated uptake of cloud services. Financial institutions must brace for evolving data sovereignty regulations and compliance requirements, while e-commerce platforms will require enhanced capacities for managing increased transaction volumes and leveraging analytics.

    On the provider side, navigating infrastructure challenges will necessitate innovative solutions to ensure reliable power and connectivity. As activities in Jakarta’s CBD ramp up, strategic location selection will become paramount for providers. Additionally, as environmental regulations tighten, incorporating sustainability features into facilities will be crucial for competitive differentiation.

    Questions & Answers

    What factors are driving the expansion of colocation inventory in Greater Jakarta?
    The growth is primarily fueled by the increasing demand from cloud service providers, financial institutions, and e-commerce companies, which are all looking to expand their digital capabilities.

    How is the shift in location preference impacting the data center market?
    While eastern Greater Jakarta has traditionally been preferred, a growing interest in Jakarta’s CBD is influencing investment decisions, leading to more under-construction projects in this area.

    What future trends could shape the data center landscape in Indonesia?
    The ongoing digital transformation and increasing adoption of cloud services are likely to drive future growth, while sustainability considerations and regulatory compliance will play crucial roles in how the market evolves.

  • China Mobile International Showcases Global Infrastructure Insights at ACC 2025 Masterclass

    China Mobile International Showcases Global Infrastructure Insights at ACC 2025 Masterclass

    At the Asian Carriers Conference (ACC) 2025 held in the picturesque Cebu, Philippines, China Mobile International (CMI) unveiled the potential of its global infrastructure in an engaging masterclass. The session, aimed at equipping operators with tools to leverage CMI’s extensive network and AI+ Smart Solutions, emphasized the transformative potential these technologies offer for various industries.

    Revolutionizing Traditional Models

    The masterclass kicked off with an exploration of recurring challenges within the industry. CMI pointed out that numerous sectors still cling to outdated, manual processes, which stifle efficiency and lack real-time insights. The takeaway was clear: telecom operators can no longer afford to limit themselves to connectivity; they must diversify service offerings and embrace innovative business models that enhance the delivery of high-value digital services. Who knew technology could transform industries faster than you could say “5G”?

    Smart Solutions for a Brighter Energy Future

    In a compelling showcase for the energy sector, CMI introduced its AI+ Smart Energy Integrated Solution. Designed to boost safety, facilitate environmental monitoring, and improve operational efficiency, this solution is a game-changer for smart city energy response systems. By providing real-time operational data, it allows enterprises to make faster, more informed decisions, illuminating the path to a more sustainable future.

    Finance in the Fast Lane

    Addressing the pressing needs of the financial sector, CMI outlined its AI+ Smart Finance solutions. These tools are crafted to enhance reach, ensure operational efficiency, and bolster security while promoting compliance and innovation. The integration of risk control, anomaly detection, AI-driven marketing, asset management, and intelligent customer service builds a robust framework for financial institutions, anchored by CMI’s international cloud-network infrastructure.

    Pioneering the Future of Manufacturing and Automotive

    The session also dove into ‘AI+ Smart Manufacturing and Automotive’, where CMI demonstrated how 5G private networks can revolutionize smart campus management. The technology allows for digital twin visualization on production lines and enhances logistics with real-time monitoring. This segment highlighted the future of manufacturing as not just automated but also interconnected, suggesting that the next production line might just be run by an AI assistant sipping virtual coffee.

    Embracing Change for Competitive Advantage

    Wrapping up the session, CMI urged carriers to broaden their service portfolios and rethink business models. By leveraging CMI’s advanced global infrastructure, operators can introduce innovative, AI-driven solutions that not only enhance their offerings but also amplify the overall value of their networks. In a rapidly evolving market, the message was unmistakable: adapt or be left behind.

    Questions & Answers

    What was the focus of China Mobile International’s masterclass at ACC 2025?
    The masterclass focused on how telecom operators can utilize CMI’s global network and AI+ Smart Solutions to overcome industry challenges, expand portfolios, and create higher-value digital services.

    How does CMI’s AI+ Smart Energy Integrated Solution benefit the energy sector?
    The solution enhances safety, supports environmental monitoring, and improves operational efficiency, providing real-time data that helps enterprises make quicker, informed decisions.

    What innovations did CMI present for the finance sector?
    CMI introduced AI+ Smart Finance solutions that integrate risk control, anomaly detection, AI-driven marketing, asset management, and intelligent customer service, all backed by their global cloud-network infrastructure.

  • Fiji Boosts Connectivity: Vodafone, Digicel, and Telecom Fiji Awarded 5G Licenses

    Fiji Boosts Connectivity: Vodafone, Digicel, and Telecom Fiji Awarded 5G Licenses

    The Ministry of Trade, Co-operatives, Micro, Small and Medium Enterprises and Communications in Fiji has granted 5G spectrum licenses to Vodafone Fiji, Digicel Fiji, and Telecom Fiji, marking a significant milestone for the nation’s digital landscape. These licenses became effective yesterday, September 15, 2025, paving the way for a carefully staged rollout of next-generation mobile technology that promises to transform connectivity across the archipelago.

    Three Stages to a 5G Future

    The government’s ambitious plan for 5G deployment unfolds in three distinct phases, extending from 2025 to 2028. The initial phase focuses on establishing coverage in four key urban centers, including the vibrant capital, Suva, where existing infrastructure—such as fiber optics and power networks—can support advanced services. As we look ahead to 2026 and 2027, coverage will expand to additional regions, inviting both excitement and anticipation about the possibilities of ultra-fast mobile connectivity.

    Vodafone Fiji Leads the Charge

    Vodafone Fiji, the nation’s frontrunner in telecommunications with over 850,000 subscribers and an impressive 85% market share, is set to spearhead the deployment. The company has already conducted extensive testing, positioning itself as a crucial player in this technological leap. In close pursuit, Digicel Fiji, a member of the multinational Digicel Group, is preparing to join the fray, eager to enhance its service offerings across Fiji and beyond.

    Telecom Fiji’s Expanding Role

    As part of this vibrant ecosystem, Telecom Fiji is set to broaden its services in conjunction with the 5G rollout. Meanwhile, the government remains committed to upgrading rural and maritime areas to 4G, ensuring that no region is left behind in the digital revolution. It’s a collaborative effort that promises to stitch together the urban and rural divides in communication access. After all, who’d have thought that a tiny archipelago in the Pacific could become a tech powerhouse?

    A Vision for Digital Transformation

    Deputy Prime Minister and Minister for Communications, Hon. Manoa Kamikamica, highlighted the broader implications of this rollout, stating, “This rollout not only addresses local challenges but also positions Fiji as a regional leader in digital transformation.” With these licenses, Fiji is not only enhancing connectivity but also fueling innovation and bolstering its digital economy across the Pacific.

    Questions & Answers

    What are the key features of Fiji’s 5G rollout?
    Fiji’s 5G rollout will occur in three phases from 2025 to 2028, starting with major urban centers, including Suva, and expanding to additional areas in subsequent years.

    Which companies have been granted the 5G licenses?
    Vodafone Fiji, Digicel Fiji, and Telecom Fiji have received the 5G spectrum licenses, with Vodafone leading the initial deployment phase.

    How does the government plan to support rural areas in this rollout?
    The Fijian government is committed to upgrading rural and maritime networks to 4G, ensuring that all regions benefit from improved connectivity as the nation embraces digital transformation.

  • PLDT Home Achieves Strong Fiber Growth in First Half of 2023

    PLDT Home Achieves Strong Fiber Growth in First Half of 2023

    PLDT Home has reported impressive growth in the first half of 2025, driven primarily by its fiber services, which saw revenues increase by 7% year-on-year, reaching PHP 29.5 billion. As fiber now accounts for a staggering 97% of home revenues, the company’s strategic pivot away from legacy technologies is evident. Overall, revenues for PLDT Home climbed 4% compared to the previous year, totaling PHP 30.4 billion, bolstered by a robust fiber rollout, appealing bundled services, and heightened customer interaction.

    Reflecting Growing Demand for Connectivity

    John Y. Palanca, Senior Vice President and Head of PLDT Home Business, emphasized that the growth reflects a surging demand for high-speed connectivity and richly integrated digital experiences. “We’re expanding our fiber footprint while delivering bundled services that meet evolving customer needs,” he remarked, underscoring the importance of adaptability in a fast-changing market.

    Subscriber Milestones Achieved

    In H1 2025, PLDT Home not only maintained its premium Average Revenue Per User (ARPU) but also reported a significant influx of new subscribers. The company welcomed 169,000 additional fiber subscribers—three times the net additions from the same period last year—bringing the total number of connections to an impressive 3.53 million. This surge showcases the brand’s reputation for reliability and value in a competitive landscape.

    Balance of Innovation and Service

    This growth is underpinned by both expanding their network and providing enticing bundled lifestyle services. Popular offerings such as Fiber Unli All and Fiber Plus Netflix bring together broadband, mobile, and content in packages that resonate with consumers. In Q2, over 80% of new subscribers opted for higher-value plans priced at PHP 1,299 and above, lifting PLDT Home’s industry-leading ARPU to PHP 1,485.

    Enhancements in customer service play a crucial role in this success. Improvements including faster installations, AI-powered support, and expedited repair times have significantly bolstered customer retention, resulting in a remarkably low churn rate of 1.93%. In a world where customers crave immediate gratification, it’s evident that PLDT Home is becoming the fast-food drive-thru of internet service.

    Capturing New Markets with Fiber Prepaid

    Furthermore, PLDT Home is tapping into new household segments through its Fiber Prepaid offerings, catering to families who prefer the flexibility of prepaid plans. Early reports indicate that this strategy is paying off, as ARPU levels remain consistent, signaling that growth is additive rather than detracting from postpaid subscribers.

    Connecting Communities Across the Philippines

    Beyond simply providing connectivity, PLDT Home positions itself as a vital enabler of digital inclusion. Its expanding fiber footprint improves access to high-speed internet across more regions of the Philippines. Currently, the PLDT Group boasts the nation’s most extensive fiber infrastructure, measuring around 1.2 million cable kilometers. The company has passed 19.01 million homes, effectively covering 74% of towns and 91% of provinces, making significant strides in bridging the digital divide.

    Questions & Answers

    How much did PLDT Home’s fiber revenues increase in Q1 2025?
    PLDT Home’s fiber revenues climbed 7% year-on-year, reaching PHP 29.5 billion in the first half of 2025.

    What is the churn rate reported by PLDT Home?
    The company boasts a remarkably low churn rate of 1.93%, indicating strong customer retention.

    How many new fiber subscribers did PLDT Home gain in H1 2025?
    PLDT Home gained 169,000 new fiber subscribers in the first half of 2025, marking three times the net additions from the previous year.